case study: sunderland home care associates

12
Health, Social Care and Social Enterprise – The Vision

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Margaret Elliot OBE, Director of Care Services, Sunderland Home Care Associates, shares a case study at the Creating employee-owned organisations in the NHS: engaging and empowering NHS staff conference held at The King's Fund.

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Page 1: Case study: Sunderland Home Care Associates

Health, Social Care and Social Enterprise –

The Vision

Page 2: Case study: Sunderland Home Care Associates

The Little Women Shop

• Opened in 1976

• Workers’ co-operative

• Powerful tool in changing peoples lives

• Learned new skills to run their own business

• Helped build confidence and self assurance

• Fun!

Page 3: Case study: Sunderland Home Care Associates

Little Women Household Services

• Set up in 1983

• Homecare co-operative

• Used social security benefits to cover the cost of

care

• Employed 20 women

• Ended due to change of legislation (withdrawal of

benefits)

Page 4: Case study: Sunderland Home Care Associates

Sunderland Home Care Associates

• Started providing service in 1994

• Recruited 20 people

• Training is a priority

• Democratic principles are at the heart of our

organisation

• Decided to expand

Page 5: Case study: Sunderland Home Care Associates

Employees 20 360 (includes S.Tyneside)

Weekly Workload 450 6000 Hours+

Turnover £0 £3.5m

Pre Tax Profit £0 £168,000

16% of shares passed to employees

From 1994 to 2009....

Page 6: Case study: Sunderland Home Care Associates

What we do• Help older, disabled and vulnerable people remain in

their own homes to live as independent a life as

possible for as long as possible, by providing a

personal care service

• We provide academic support for students with

disabilities who study at Sunderland University

Page 7: Case study: Sunderland Home Care Associates

What we do

• We provide mentoring support for students with learning disabilities at Sunderland colleges

• We work with children with disabilities, supporting families

• We have an internet cafe, The Monk’s Kitchen, which provides placement opportunities for students with learning disabilities

Page 8: Case study: Sunderland Home Care Associates

What we doIndependent Futures

IF is an exciting new venture that supports people with

learning disabilities that have been in long stay units

And are now in their own homes

Partners

Re Settlement Team, Adult Services

Health

SHCA

Page 9: Case study: Sunderland Home Care Associates

Care and Share Associates Ltd.

The Model (based on the SHCA experience)

• Democratic and Participative

• Employee beneficiary trust

• Shares are issued each year (assuming surplus is

attained)

• Commitment from staff team leads to continuity of

service provision

Page 10: Case study: Sunderland Home Care Associates

Care and Share Associates Ltd.

• First replicated the model in North Tyneside in 2004

• Moved into Newcastle in 2005

• Expanded to Manchester in 2006

• South Tyneside in 2007

• Calderdale – started delivering the service in

September 2009

Page 11: Case study: Sunderland Home Care Associates

The Future of the Social Care Market

• Demographic changes

• How SE can change the social care market

•Focussing on the quality of service

•Improved terms and conditions for staff

•Maximising limited resources for the

common good

Page 12: Case study: Sunderland Home Care Associates

Our personal vision for the future...

• Consolidation

• Replication

•Acquisitions

• Independent Futures

• Partnerships