case study: rt66 as a learning organization
DESCRIPTION
Case study of a government affiliated preservation program as a learning organization.TRANSCRIPT
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Route 66 Corridor Preservation Program
What is Route 66?
All images from Google Image:
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Route 66 Corridor Preservation ProgramWhy did this program get started?
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Route 66 Corridor Preservation ProgramLearning Organization Case Study
National Parks Team Robin Mastropiero and Monique Schoustra
How does learning happen within the program?
Technology Knowledge
Organization People
Learning
A consideration of organizational aspects, people, technology, and
knowledge management as
described in Marquardt’s Systems Learning Organization Model helps show how
learning happens as this program continues
to move forward.
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Organization What does the organization look like?
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PeopleWho are the people involved?
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How is knowledge created & shared?Knowledge
Practical Field Experience
State, Local, & Tribal GovernmentsNon-Profit Organizations
People &Groups in theCommunity
Training
NPS
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How is technology used?Technology
Webpage
Practical Field Experience
State, Local, & Tribal Governments & Non-Profit Organizations
People &Groups in theCommunity
Training
NPS
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Learning
Organization People
KnowledgeTechnology
HOW
LEARNING
HAPPENS
Practical Field Experience
State, Local, & Tribal GovernmentsNon-Profit Organizations
People &Groups in theCommunity
NPS
Training
Practical FieldExperience
State, Local, & Tribal Governments & Non-Profit Organizations
People &Groups in theCommunity
Training
NPS
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TechnologyMany Websites
with Links
KnowledgeOpen Sharing through
Internet & F2F
OrganizationLeaders Guide &
SupportPeople Self-
Directed
PeopleLeaders provide many resources,
Network of Information
Learning
Analysis of Learning Strengths through
Appreciative Inquiry
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Technology Knowledge
Organization PeopleGreatest Learning
Strength
Empoweringthe
People
Route 66 Corridor Preservation ProgramAssessment of Learning
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Route 66 Corridor Preservation ProgramRecommended Learning Initiatives
A. Enhance Communication & Collaboration:• Develop better ways to share and exchange information from stakeholders and those who are “on the ground.” • Move away from “Top Down” approach.• Re-design the Route 66 webpage to allow cost-share project applicants to more quickly acquire
information about previous grants received, projects completed, projects in process, grant proposals currently being reviewed, and potential projects that could be pursued.
• Break down the physical distance of stakeholders that has been a communication barrier by using technology for more frequent communication (monthly conference calls/chats)
• Produce a quarterly rather than an annual newsletter• Leverage resources (volunteers)
B. Increase spread of information about technological improvement needs; get people excited:
1. Use upcoming meetings with partners/community groups to present need. 2. Encourage volunteers with technological expertise to support program.
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Resources
Gill, Stephen (2000). The Manager’s Pocket Guide to Organizational Learning. HRD Press.
Management. National Park Servicehttp://www.nps.gov/safe/parkmgmt/index.htm
Marquardt, Michael (2002). Building the Learning Organization; Mastering the Five Elements for Corporate Learning, 2nd Edition. Davies-Black.
National Park Servicehttp://www.nps.gov/index.htm
Route 66 Corridor Preservation Program. National Park Service http://www.nps.gov/history/rt66/
Route 66 National Scenic Byway. New Mexico Land of Enchantment: New Mexico Tourism Department.http://newmexico.org/scenicbyways/route66.php Watkins, Karen e. & Marsick, Victoria J. (1993). Sculpting the Learning Organization. San Francisco: Jossey-Bass.
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RUBRICfor
Route 66 Corridor Preservation Program/Organization Needs Analysis
Organization: What does the organization look like?•Structure•Vision•Culture•Strategy
People: Who are the people involved?•National Park Service employees•Citizens•Tourists•Community groups•Volunteers•Government leadership•Other government entities who share resources
Knowledge: How is knowledge created and shared?•Governments and Non-profits•National Park Service•Training•Practical field experience•People and community groups
Technology: How is technology used?•National Park Service website & links
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Learning:
What does learning within the program looks like?
1. Learning is done individually by NPS staff.2. Public and other partners learn via website resources and trainings & conferences and public
outreach programs initiated by NPS.
Indicate what learning initiatives would be of greatest value to this organization.
•Program-wide Analysis of Learning Strengths through Appreciative Inquiry•Increased use of Technology including social media•Increased communication between NPS employees•Program commitment to becoming a learning organization on all levels: individual, team and organization.
Reference tools and resources used to assess organization
DLOQ- Dimensions of the Learning Organization Questionnaire(developed by Watkins & Marsick)Marquardt’s System Learning Organization ModelOLIT 514 Class discussion materialsWebsitesInterviews with contacts within organization