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Productivity Gains At Whirlpool

Ques-1:What were the 2 key things at whirlpool management did to achieve productivity gain?

Two key things that Whirlpool management did:• Placing more emphasize on quality

• Teaching & motivating worker

Ques-2: Who has benefited from the productivity gains?

• Those who are benefited from productivity gains:• Company

• Stockholders

• Customer

• workers

Ques-3: How are productivity and quality related?

• Productivity and quality are closely related with each other. The relationship between them are positive and proportional. If quality improves, productivity will also increase. Causes are-

• Wastes and rework are reduced

• Fewer defective part will be scraped

• Reduction in inventory cost.

Ques-4: How can a company afford to pay its workers for

productivity gains?

• A company can afford to pay its workers for productivity gains through-

• More saving, when productivity increase.• Savings are shared with workers• A certain percent for a certain limit of productivity

The US Postal Service

Ques-1: Why is it important for the Postal Services To have a high volume

of mail to process?

• US Postal Service is one of the biggest service in world, handling 41 percent of the worlds mail volume.

• Importance:• Timely delivery

• Increasing productivity

• Achieving competitive advantage

Ques-2: What caused productivity to increase?

• To keep postal rates low and maintain rapid delivery service, productivity plays a vital role.

• Two key factors that increase productivity:• Increased use of automation

• Introduction of zip codes.

Ques-3: What impact did competitive pressures have on the

Postal Services?

• Impact on Postal Services:

• slow down in the volume of mail• creating pressure on productivity

Ques-4: What measures did the Postal Service adopt to increase

competitiveness?

The US postal service developed several strategies to meet the challenges of competitiveness such as:

• Re-organizing

• Continuing to seek ways to keep cost down

• Increasing productivity

• Emphasizing quality

• Customer service

Ques-5: What results were achieved by the Postal Service’s

changes?

• Results that were achieved: • Reorganization

• Eliminating layers of management

• Cutting down overhead position

• Cut costs & Attracted new business

• Reduced postal service projected deficit

Ques-6: What effect will increased use of e-mail have on postal

productivity?

• Effect on Postal Services:• Negative effect

• More competitive environment

• Less use of postal service

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