case study : hasanuddin university-indonesia indrianty sudirman, prastawa budi, dwia a tina the...
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CASE STUDY : HASANUDDIN UNIVERSITY-INDONESIA
INDRIANTY SUDIRMAN, PRASTAWA BUDI, DWIA A TINA
The APPLICATION of BALANCED SCORECARD
in MANAGING HIGHER EDUCATION INSTITUTION
INTRODUCTION
High demand on HE Accountability to multi stakeholders.
Accountability means deployment of public resources in managing HE should be measured by the outcomes.
HEI needs a strategic management tool enables to link vision, mission, strategies to performances at all levels.
BSC meet the requirements.
N
A BRIEF OVERVIEW OF HASANUDDIN UNIVERSITY
Geographical Geographical locationlocation ::
Makassar, Eastern Part of Makassar, Eastern Part of IndonesiaIndonesia
Number of facultyNumber of faculty :: 15 15 Number of study Number of study programprogram :: 109109
Student bodyStudent body :: 32.00032.000Number of Number of academic staffacademic staff :: 1.9001.900
Number of admin. Number of admin. staffstaff :: 925925
STRATEGY MAP OF HASANUDDIN UNIVERSITY
INTERNAL PROCESS
CUSTOMER
FINANCIAL
Facilies & Infrastructure Staff profesionalism Policy, system & procedure Org. structure
Academic Atmosphere Good governance Social responsibility Teaching process Research
Learning Quality Graduate Competence Learning accesibility Mutual Benefit
Funding Government Society Grants
LEARNING & GROWTH
STRATEGIC GOALS
LAGINDICATO
R
LEAD INDICATO
R
TARGET
STRATEGIC
INITIATIVE
FINANCE PERSPECTIVE
CUSTOMER PERSPECTIVE
PROCESS PERSPECTIVE
LEARNING & GROWTH PERSPECTIVE
PERSPECTIVE STRATEGY MAP
FINANCE PERSPECTIVE
CUSTOMER PERSPECTIVE
PROCESS PERSPECTIVE
LEARNING & GROWTH PERSPECTIVE
STRATEGY MAP BALANCED SCORECARDACTION
PLAN
BALANCED SCORECARD
Source : Adaptation from Kaplan & Norton (1996)
STRATEGY HYPOTHESIS IN BSC
CUSTOMER
"Then the customers will be delighted ..."
FINANCE & BUSINESS
"And we will keep & get more business ..."
STAFF DEVELOPMENT
& IMPROVEMENT"If we have the right staff ..."
INTERNAL & BUSINESS
PROCESSES
"Doing the right things ..."
LOGICAL HIERARCHY MODEL
Learning & Growth
Processes Customers Finance
PRIVATE SECTORPRIVATE SECTOR
Source : Wisniewski & Olafsson, 2004
Processes Learning & Growth
Customers
Finance
PUBLIC SECTOR (A)
Processes
Learning & Growth
Customers
Finance
PUBLIC SECTOR (B)
LOGICAL HIERARCHY MODEL
Source : Wisniewski & Olafsson, 2004
TRENDWATCHING& SELF EVALUATION
VISION, GOALS STRATEGY
MISSION, BELIEF, BASIC VALUE
STRATEGY
Translated Translated Translated
STRATEGIC GOALS
F C IP LG
PROGRAM
C PB
PP
Formulated
BUDGET
C PB
PP
STRATEGIC INITIATIVE
C IP LG
Compiled
F
F
F
BSC : TRANSLATING STRATEGY INTO ACTIONSTRATEGYFORMULATION
STRATEGY PLANNING
PROGRAMCOMPILATION
BUDGETTING
THANK YOU