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CaseStudy:EcolabTransformsInfrastructureandApplicationMonitoringintoModernDevOpsPracticeBrianCooney– ManagerInfrastructureAnalysis&APM– Ecolab

DO4T20S

DEVOPS– AGILEOPERATIONS

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CASE STUDY: ECOLAB TRANSFORMS INFRASTRUCTURE AND APPLICATION MONITORING INTO MODERN DEVOPS PRACTICE

BRIAN COONEY

MANAGER INFRASTRUCTURE ANALYSIS & APM

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Ecolab is a global leader in water, hygiene and energy technologies. To keep up with the demands of more than a million customers in 170 countries, Ecolab implemented a DevOps strategy for its infrastructure and application availability monitoring. Come learn of its journey to DevOps with focus on synthetic transactions and how CA Application Performance Management and CA Service Operations Insight along with CA Spectrum®, CA Performance Management, CA Network Flow Analysis and CA Application Delivery Analysis got Ecolab to where it is today and where it is heading. heading.

Who We Are

y Ecolab Inc., headquartered in St. Paul, Minn., is the global leader in water, hygiene and energy technologies and services to the food, energy, healthcare, industrial and hospitality markets.

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Who We Are

y Ecolab delivers comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimize water and energy use and improve operational efficiencies for customers.

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Our Infrastructure

y 4,000+ servers

y 2100+ monitored network devices

y Several data centers located around the globe

y Applications

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Ecolab and Nalco Merger

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Two companies with different monitoring solutions

y Critical decision to make:

§ Choose one or the other monitoring solution

§ Mesh the two monitoring solutions

§ Build a new monitoring solutions from the ground up

Vision

End to end monitoring of infrastructure devices and business applications to optimize performance and efficiency

Mission

Implement tools and processes which will enable Ecolab IT to achieve reductions in business outages, proactive response to critical issues, and to make informed decisions regarding future capacity

The Journey to Where We Are Today

NOC Console

Server Fault

App Performance

Device Fault

2013…

1 for Ecolab monitored assets9 for Nalco monitored assetsVaried escalation practices

40 applications tested150 unique synthetic testsNo external testingMajor monitoring gaps (SAN, DB, etc)

1350 Servers monitoredVaried monitoring standards

1470 monitored devicesNo additional SNMP device monitoringMonitoring Gaps (Performance, DC, etc)

<60% of all known assets monitored

EMEC APPS

SERVER

DEVICE

Deployment by the Numbers

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The Journey to Where We Are Today

Base Monitoring

Availability Monitoring Reporting

Process and Standards

Where We Are Today

Gold Tier

••Deep Dive Transition Monitoring

Silver Tier

••End to End Synthetic Monitoring

Bronze Tier

••App Monitor at Server Level

Base Monitoring

••All Server and Network Devices

Application Availability Monitoring

y Synthetic Transactions using CA Unified Infrastructure Management e2e_appmon probe & CA App Synthetic Monitor

y Redundancy, testing from multiple data centers

y CA Service Operations Insight service modeling to correlate alerts and model applications

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Critical Application Availability Report

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y Reporting on critical applications

y Based off of § CA Unified

Infrastructure Management

§ CA App Synthetic Monitor

§ Data correlated via CA Service Operations Insight service modeling

Components:• CA Application Performance

Management• CA Network Flow Analyzer • CA Unified Infrastructure

Management• CA App Synthetic Monitor• SAP Solution Manager• Oracle Enterprise • Manager

App Performance Management

Components:• Microsoft System Center

Operations Manager

Server Fault Management

Components:• CA Performance

Management• CA Spectrum

Device Performance & Fault Management

Component: CA Service Operations Insight

NOC Monitoring Console

EMEC APPS

SERVER

DEVICE

Where We Are Today

NOC Console

Server Fault

App Performance

Device Fault

2013… …2016

1 for all enterprise monitored assetsStandard escalation practices

1 for Ecolab monitored assets9 for Nalco monitored assetsVaried escalation practices

40 applications tested150 unique synthetic testsNo external testingMajor monitoring gaps (SAN, DB, etc)

1350 Servers monitoredVaried monitoring standards

1470 monitored devicesNo additional SNMP device monitoringMonitoring Gaps (Performance, DC, etc)

4250 Servers monitoredCommon base monitoring standards

~100 applications tested~200 unique synthetic tests Internal and external testingMonitoring gaps limited to new technologies

1870 network devices4250 server and other SNMP devicesMajor Monitoring Gaps closed

<60% of all known assets monitored 95% of all known assets monitored

EMEC APPS

SERVER

DEVICE

Deployment by the Numbers

Decrease in Critical Incidents/Month

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Use Case

y Water and Process Services (WPS)

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Problem identified –no root case

Narrowing down on problem but still no root case

CA APM .NET agents with CA Service Operations Insight quickly identified the root case

Where We Are Headed

y Better Application Monitoring§CA Application Delivery Analysis§CA Application Performance Management

y Cloud Monitoring§CA Unified Infrastructure Management

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CAApplicationPerformanceManagement

CAApplicationDeliveryAnalysis

CAUnifiedInfrastructureManagement

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