case proposal draft

8/11/2019 Case Proposal Draft

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Job Satisfaction of employees and its Impact in providing services to meet up

customer expectations

Abstract

This paper attempts to find out the level of job satisfaction of the bankers of Bangladesh. In

this study 50 bankers from different areas of Janata Bank Limited JBL! "ere selected

"ithout considering their demographic variables and both parametric and non#parametric

statistical analysis has been conducted to dra" its conclusion. This paper reveals that the job

satisfaction of the bankers mainly depends on some aspects like$ salary% promotion%

supervision% benefits% re"ards% operating procedure% co#"orker% nature of "ork%

communication etc. It is e&hibited that the overall job satisfaction of the bankers is prevailing

in JBL although in some of the aspects or areas they are not satisfied such as salary%

promotion and benefits. The overall result of the study sho"s that services of the officers of

the JBL are significantly satisfactory. This study concluded that the authority of JBL should

be careful in maintaining the areas "here the bankers are at satisfactory level and improve

those areas "here they are dissatisfied. 'reating a "in#"in solution to achieve more effective

performance by the employees in the banking sector is essential for development of the

economy of Bangladesh.

Keywords:job satisfaction% productivity% economic development% performance% talent%

"orking environment% "orking condition% "orkforce% turnover% co#"orker%(ervice )uality%

*etail banking etc.

An Overview Of Janata Bank imited

+mong the nationali,ed bank in our country Janata Bank Limited is the second largest

state o"ned commercial bank. Janata Bank Limited JB! is the second largestcommercial bank in terms of net "orth "ith -50 branches and fully o"ned by

overnment of Bangladesh. The mission of the bank is to actively participate in the

socio#economic development of the nation by operating a commercially sound

banking organi,ation. Immediately after the independence of Bangladesh in /1/% the

erst"hile 2nited Bank Limited and 2nion Bank Limited "ere nationali,ed and

renamed as Janata Bank. Janata Bank is a state o"ned commercial bank "hich "as

incorporated as a 3ublic Limited 'ompany on 4/ ay 4001 as per 'ompanies +ct

/6 and took over the business of the then Janata Bank "ith all of its assets%

/


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liabilities% right% po"er% privilege and obligation on a going concern basis through a

vendor agreement signed bet"een the 3eople7s *epublic of Bangladesh and Janata

Bank Limited on /5 8ovember 4001 "ith a retrospective effect from / July 4001. +ll

of its operational activities are governed by the Bank 'ompanies +ct //. The Bank

provides all kinds of commercial banking services to its customers including

accepting deposits% e&tending loan 9 advances% discounting 9 purchasing bills%

remittance% money transfer% foreign e&change transaction% guarantee% commitments

etc.

!oncepts Of Janata Bank imited "xisting Service #acilities

Janata Bank local branch! provides all commercial banking services to its clients

focusing on the national interest and sustainable gro"th. The major fields of its

activities may be represented as belo"$

: *etail;3ersonal Banking

: 'redit programs

: icro


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(et'odology Of &'e Study

(amples @ariables (tudied easurement Instrument Likert (cale!

!ollection of data

+ "ell#structured )uestionnaire "as prepared for the purpose of collection of data.

This study follo"ed both personal survey and mailed )uestionnaire. Aue to the recent

change of bank from Janata Bank to Janata Bank Limited% sample respondents did not

feel free in ans"ering. It "as possible to get ans"er after assuring them about

confidentiality. (ome information from secondary sources like books% articles% and

different published materials has been collected to interpret the study

Statistical tools used

Aescriptive (tatistics

T# Test

!onceptual Strategic interconnection Sc'eme

The conceptual model is basically any legend; re"ound "riter7s frame"ork;model.

)roposed Strategic Interconnection Sc'eme

Basically this model is originally come from our o"n brainstorming. I "ill design a

model according to develop right service design and to reduce gaps "ithin this banks

customers and employees.

$ecommendations to Improve t'e evel of Job Satisfaction

!onclusion

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Bibliograp'y

$")O$& )$")A$A&IO*

+ "ritten report "ill be prepared% and an oral representation of the findings "ill be

made by me at the convenience of my supervisor teacher and department.

&I(" A*+ !OS& "S&I(A&"S

The item "ise breakdo"n of the tentative time needed to carry out the 'ase (tudy is

given belo"$

3re#testing and modification of )uestionnaire 4 days

Aata collection 4 days

Aata tabulation and analysis ? days

Aata interpretation and report "riting ? days

Total estimated time /0 days

In this case% I have tried to maintain good combination of time as best I could.

!onclusion

Throughout the proposal I "ill try to communicate e&actly "hat information "ill be

obtained% "here it "ill be obtained% and ho" it "ill be obtained. I think this Araft "ill

give you an idea about my 'ase (tudy "ork on Janata Bank Limited.

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