case management services in the literacy zones · nedp is a competency- based, applied performance...

Case Management Services in the Literacy Zones

Presented by:S. Michele Echols – Interim Program Manager

Queens Library

Created by S. Michele Echols 1

Case Managers in the Literacy Zones

The Case Manager’s position was designed asa key position to the Literacy Zones. The casemanager assist families and/or individuals inaddressing their critical needs to overcomeone or more of the ten defined pathways outof poverty.

Kindness is the language which the deaf can hear and the blind can see. ~Mark Twain


Ten Pathways out of PovertyThe continuum of literacy available from early childhood through adult (i.e. total literacy)

Assistance and support for at-risk youth to enable them to complete high school an succeed in postsecondary education or advanced training

Postsecondary transition for out-of-school youth and adults to attain a HSE and succeed in postsecondary education or advanced training

Programs that enable out-of-school youth and adults who are receiving public assistance or with family incomes less than 200% poverty to become employed and retain employment

Incarcerated transition for youth and adults returning to the community from incarceration


Ten Pathways out of Poverty (cont’d)

Pathways to citizenship and English language proficiency for limited English language adults

Workforce development programs, including apprenticeship and career pathways

Support for mature workers and senior citizens to enable them to stay out of poverty

Support for individuals with disabilities and their families

Transition support for returning veterans and their families


Addressing the Ten Pathways out of Poverty

Education related to available programs

Referrals

Accessibility Feedback


Factors prohibiting Pathways Out of Poverty

Economic uncertainty has forced the job market to become an employer’s market

Governmental fiscal restraints The restraints has spawned a reduction in

services and challenged resources Lack of affordable and appropriate housing Lack of available, affordable child care Health and social service support cuts High, sustained unemployment or underemployment in

areas hit by reduction of full time jobs


Typical Day of the Case Manager

Services provided to an individual or families for a particular issue or multiple

Initial Intake – gather basic data Interview process Make an informed decision and

provide a referral


“ Opening Pandora’s Box”Interview Process


Case Management Services Today

Family Centered Services – the family is at the center of the program and services we provide.

As professionals we are trained to implement interventions for the families we service as noted in the various policy briefs produced by our governmental agencies; where the families are viewed as incapable of solving their own problems.

Are the families incapable or are there underlying factors


Highlights

Researchers have identified a “tipping point” where a worker’s educational attainment leads to a job that pays wages sufficient to support a family. Surprisingly, this" tipping point” can be reached before attaining a Bachelor’s degree.(1)

Case manager’s are adding career and education counseling services as a result of “opening Pandora’s box”. (et.al)

The amount of time allocated for appointments oftentimes is not enough. Some students will schedule an appointment for a particular issue, and end with multiple issues.

Pearce, D. M. (2010). The self-sufficiency standard for New York City 2010. University of Washington School of Social Work.


EmpowermentEmpowered families and or individuals are essentially their own agents of change and more likely to become empowered when the services we provide support, encourage, and create opportunities for them to exercise greater control over decisions that affect their lives.

When we empower the families and or individuals we service we are indirectly producing favorable outcomes.

Created by S. Michele Echols11

FACTORS IMPACTING CASE MANAGEMENT SERVICES

Previously the mission of the CM was to move families / individuals off of public benefits

Today the current economic climate we are forced to think outside the box

Develop strategies to empower the most vulnerable populations on how to maintain public benefits while pursuing educational options

Increase their learning opportunities to create a seamless transition


Creative Workshop– to address some challenges

Outside the Box! Workshop•This workshop will introduce a variety of creative employment options available to unemployed and underemployed individuals, as well as those who lack key employment qualifications such as a HSE/Diploma or English language fluency.

•Participants will learn about self-employment, home-based employment and employment websites

• How to “Think Outside the Box” in order to put their skills to use beyond the confines of the traditional competitive job market.


ALTERNATIVE PATHWAYS TO OBTAINING HSE


THE NATIONAL EXTERNAL DIPLOMA PROGRAM

The National External Diploma Program (NEDP)

The National External Diploma Program (NEDP), administrated through Comprehensive Adult Student Assessment Systems (CASAS) is a complete assessment program that allows adults to demonstrate transferable skills for which a high school diploma is awarded. NEDP is a competency-based, applied performance assessment system that expects adults to demonstrate their ability in a series of simulations that parallel job and life situations. Participants are evaluated against a criterion of excellence which requires 100% mastery. Advisors and Assessors work with students to help direct them toward the instruction needed to complete the 70 competencies required through existing community resources. In addition, each student must fulfill an individual competency.As with all Distance Learning programs, NEDP candidates should be ready to take upon the self-direction of learning with enthusiasm and dedication. CASAS sets a minimal entry requirement of performing at ASE Low instructional level. Scale score levels on CASAS assessment should be 230 in math and 236 in reading.Since NEDP is one of the Distance Learning programs, it follows similar guidelines for calculating State Aid Reimbursement. Students must meet with the Assessor weekly for a face to face meeting, thus the calculations are made on a weekly formula.

http://www.acces.nysed.gov/aepp/NEDP_info.htmlCreated by S. Michele Echols 15

Current information:

To date the NYS Board of Regents haveasked that an independent blue ribbonpanel be formed to identify alternativeassessments for state issued HSE diplomasuch as NEDP.

NYSED UPDATE


How can we use ASISTS to document case

management outcomes?

What data should we capture?

ASISTS DATA AND CASE MANAGEMENT


ASISTS DATA AND CASE MANAGEMENT


ASISTS DATA AND CASE MANAGEMENT Cont’d


THANK YOU

QUESTIONS AND ANSWERSCreated by S. Michele Echols 21

case management services in the literacy zones · nedp is a competency- based, applied performance...

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