case management a service delivery strategy. philosophy of case management a person must be...
TRANSCRIPT
Case Management
A Service Delivery Strategy
Philosophy of Case Management
A person must be motivated to change
An individual must perceive something to be a barrier before it can be resolved
Case Management must be client centered
Documentation is critical
Philosophies (Cont.)
A service provider must work from the belief that most people want to succeed
Service Providers should never tackle anything they have no expertise in or is not part of their job
It is important to confront tough issues
Philosophies (cont.)
Goal setting is necessary and difficult
A plan of action is needed for structure
Never promise total confidentiality
Follow up ensures success
Time management and decision making
Assume: ◦1. Every person varies in the amount of support
they require◦2. The more support they need, the more time
the DVOP will take to work with this person◦3. Support can include a variety of services◦4. This can be a tool to use with your manager
4 Step Goal Setting Process
1. Change Problem Statements into Goal Statements◦ Applying S-M-A-R-T Specific-Measurable-Attainable-
Realistic-Trackable2. Brainstorm Solutions and Options
◦ Balance options with reality3. Choose One or More Options4. Sequence Services and Options on the
IEP
Case NotesCase NotesS DATE anything you writeS QUOTE exactly as statedS Recognize PERTINENT informationS Write in SPECIFIC, OBSERVABLE and
MEASURABLE termsS If your OPINION, say so
Example statements
1/5/XX Bill came in looking a mess and stressed out.
1/XX Mark was angry at the world todayOlivia was late AGAIN!1/5/xx John said he felt like killing
someone.1/5/xx Marsha is not cooperating.
Follow up with the client and service providers
How often do you call?How often do you visit in person?Who do you talk to?What do you want to know?How long should this take?