case management 1 what will be covered? 1. organizational assessments (module 1) 2. designing...
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Case Management1
What Will be Covered?1. Organizational Assessments (Module
1)
2. Designing Quality Services (Module 2)
3. HIV Prevention and Care Advancing HIV Prevention (AHP) (Module 3)
4. Behavioral Theories (Module 4)
5. Evaluation (Module 5)
6. Program Funding (Module 6)
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Module 1Day 1 2-4pm
• Organizational Assessments
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Organizational Readiness
Mission
• Communicate your purpose in a way that inspires support
• Articulate a concept in with language that is easy to comprehend –
jargon free
• Use proactive verbs to describe what you do
• Short, concise and easy to repeat
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Organizational Readiness
Vision
Represents the ultimate goal or desired outcomes.
Culture
The attitudes and behavior that are characteristic of the organization.
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Values
• Organizational
• Personal
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Defining Case Management Services
The fundamental principles are that case managers
facilitate linking clients to the complex delivery system
help clients navigate through and access psychosocial interventions.
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Organizational Assessment
Strength (internal)
Weakness/Challenge (internal)
Opportunity (external)
Threat (external)
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Client Needs Assessment
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Module 2Day 1
• Designing Quality Services
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Designing Quality Services
1. Identify the target market
2. Define the service
3. Develop service strategy Marketing
Operations
Monitoring and Controlling
Recovery Services
4. Develop service delivery process
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Seven Characteristics of a Well-Designed Service System
Each element of the service system is consistent with the operating focus.
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Seven Characteristics of a Well-Designed Service System
The system is user-friendly.
This means that the customer can interact with it easily—that is, it has good signage, understandable forms, logical steps in the process, and service workers available to answer questions.
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Seven Characteristics of a Well-Designed Service System
The system is robust.
That is, it can cope effectively with variations in demand and resource availability.
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Seven Characteristics of a Well-Designed Service System
The system is structured so that consistent performance by staff and systems is easily maintained.
This means the tasks required of the workers are doable, and the supporting technologies are truly supportive and reliable.
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Seven Characteristics of a Well-Designed Service System
The system provides effective links between the back office and the front office so that nothing falls between the cracks.
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Seven Characteristics of a Well-Designed Service System
The system manages the evidence of service quality in such a way that customers see the value of the service provided.
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Seven Characteristics of a Well-Designed Service System
The system is cost-effective.
There is minimum waste of time and resources in delivering the service
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Mapping the road to success
Logic Model
SMART Objectives
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Existing Conditions
Existing Conditions: Are contributing factors that put a population at risk, such as knowledge, attitudes, beliefs, behaviors, lack of skills, access, policies, and environmental conditions.
Existing Conditions
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Problem Statement
Problem Statement: Identifies the problem based on the existing conditions
Problem Statement
Existing Conditions
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Implementation
Implementation
Inputs Activities Outputs
Inputs: Resources used in an intervention.
Activities: Services that the intervention provides to accomplish its objectives.
Outputs: Direct products or deliverables of the intervention.
Problem Statement
Existing Conditions
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OutcomesImplementation
Inputs Activities Outputs
Outcomes
Immediate Outcomes: Immediate results of the intervention.
Intermediate Outcomes: Intervention results that occur some time after the intervention is completed.
Problem Statement
Existing Conditions
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EvaluationImplementation
Inputs Activities Outputs
Outcomes
Evaluation
Evaluation: Provides qualitative and quantitative data to determine the effectiveness of the implemented intervention.
Problem Statement
Existing Conditions
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SMART Objectives
Specific
Measurable
Achievable
Realistic and Relevant
Time-phased
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Module 3Day 2
8:45-11amHIV Prevention and Care:
Advancing HIV Prevention
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Case Management Basics
• Opening Client Case• Client Intake& Assessment• Client Enrollment• Client Care Plan• Progress Reports/Clinical Notes• Reassessment• Discharge/Transition
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Advancing HIV Prevention (AHP)
Initiative
Four key strategies:
• Make HIV testing a routine part of medical care.
• Implement new models for diagnosing HIV infections outside medical settings.
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Advancing HIV Prevention (AHP) Initiative
• Prevent new infections by working with persons diagnosed with HIV and their partners
• Further decrease perinatal HIV transmission
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Advancing HIV Prevention (AHP)
Initiative
Objectives:
1. Reduce barriers to early diagnosis of HIV infection.
2. Increase access to and utilization of quality medical care.
3. Provide ongoing prevention services for those living with HIV.
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Advancing HIV Prevention (AHP) Initiative
AHP utilizes a medical model to address the current HIV epidemic.
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Advancing HIV Prevention (AHP) Initiative
Through AHP every HIV infected person should have the opportunity to be tested and have access to state-of-the-art medical care and HIV prevention services.
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Module 4Day 2
• Behavioral Change
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Factors that Influence Readiness to Change
1. Perception of NeedPerson’s experience of discrepancy between the pain of present and potential for future improvement
2. Belief that Change is possible and Can Be PositivePositive outcome is perceived as achievable within a reasonable period of time
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Factors that Influence Readiness to Change
3. Sense of Self Efficacy
Belief by the person that he/she has choices andcan take an action to make a change
4. A Stated Intention to Change
Statements the person makes relative to theneed to
change
Source: Miller and Rollnick(1991)
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Principles of Harm Reduction
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Motivational Interviewing
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Module 5Day 2
2:35-3:15• Evaluation
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Evaluation
• Goal Based
• Process Based
• Outcome based
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Module 6Day 2
• Funding
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Funding
Sustaining or expanding
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Thank you, and we wish you great success as you develop or
continue providing Case Management Services