carylon corporation -...

Carylon Corporation The Environmental Protection Specialist

Executive Highlights

FleetNet America, Inc. - 59+ years industry experience.

Phone Recordings - each call is recorded and stored for quality assurance and any future research questions.

Insurance Certificates - on file for vendors; current and continually updated.

Communication - multiple methods to ensure knowledge of event progress, i.e. automatic email notifications, text messages, etc.

Cost Containment - leverage relationship with vendor in rate negotiations.

Online Dispatch Request - FleetNet’s online dispatch request decreases time spent communicating issues, improves accuracy, and keeps you in control of the event.

Preventive Maintenance - consistency at every nationwide location.

Customer Specific Handling Instructions - FleetNet manages your equipment per your instructions therefore you retain control of your fleet.

Emergency Roadside: 1-800-972-8872

FleetNet Corporate Office: 1-800-438-8961

www.fleetnetamerica.com

Service OptionsTMcare®

FleetNet schedules, confirms, audits, pays

Requirements for PM’s determined

Data captured and tied to PO

Pre-approval of additional work

Audit Review: operational and pricing

KPI’s

Business Reviews

Unscheduled work

Roadside – (800) 972-8872

New call reps compile info

Coordinators average 25+ years experience

Vendor Mapping System

Customized instructions

Follow-up Process

Constant Communication

Largest Nationwide Towing Network




Why Use FleetNet? Single Point of Contact - one phone number.

Fleet Managers - streamline workload and increase peace of mind.

Focus - concentrate on your core business.

Electronic Billing - reduces processing time and increases efficiency.

Tracking & Reporting - information to effectively monitor cost and utilization.

Communication - multiple methods to ensure knowledge of event progress, i.e. automatic email notifications, text messages, etc.

Insurance Certificates - on file for vendors; current and continually updated.

Towing Assets - vendors have towing equipment to handle all classes of vehicles.

Vendor Payment - FleetNet handles all payment to vendors.

Cost Containment - leverage relationship with vendor in rate negotiations.

Preventive Maintenance - consistency at every nationwide location.

Towing - nationwide access to preferential towing providers.




StartHere

FleetNet America1. Schedules Work

Customer2. Issues Authorization3. Assists FleetNet in

Equipment Coordination

FleetNet America4. Contacts Vendor5. Manages Work Process

Vendor6. Perform Work7. Invoices FleetNet

FleetNet America 8. Audits Vendor Invoice 9. Pays Vendor Invoice10. Electronic Invoice to Customer11. Invoice Copy and Inspection

Forms Placed in Electronic Unit History File Available Online




TMcare®

Event Process




For Service Call: 800-972-8872

Information needed during the call: - Company Name - Highway Mile Marker - Tractor and Trailer # - City and State - Exact Location - Call-back # - Highway

RoadsideCall Process

7. FleetNet sends electronic

invoice to Customer.

1. Call into FleetNet with

trouble.

2. FleetNet collects

information.

3. FleetNet assigns & dispatches

Vendor. Auto email sent.

4. Vendor completes work.

Auto email sent.

5. Daily audit of events by

FleetNet.

6. FleetNet pays

Vendor.

Communication THROUGHOUT

Process

Communication

Notification Options:

First Save Only

Completion Only

First Save & Completion

All Saves

Note: Standard notification is First Save & Completion to Fleet Managers, Dispatch and Techs.




Automatic Email Notifications

***FleetNet America - Repair Competition Notification ***Cust#: KAG1119/KENAN ADVANTAGE GRP - FEDERAL

This is notification that Breakdown 2149701C is completed** Please note: Roll Time notification only - complete event details to follow on finalized invoice **

Repaired Unit(s): 4252Vin #: 1NPTL49X19D788040Associated Unit(s): 191104Location of Unit(s): CENTRAL POINT, ORComp. Date/Time: 06/21/2012 08:30 ESTReason for Repair: THIS INVOICE IS FOR TOWING THE UNIT TO THE KENAN ADVANTAGE GROUP TERMINAL

29522 AIRPORT RD. EUGENE OR. 165 MILES ADAM - DISPATCH - 253-248-1178Call-In Time: 06/21/2012 04:01 ESTEst Vendor Arrival: 06/21/2012 05:36 ESTEst Roll Date/Time: 06/21/2012 08:11 ESTTotal Down Time: 4.48Repairs Made: SERVICE CALL OUT FOR TOWING THE UNIT TO THE KENAN ADVANTAGE GROUP

TERMINAL 29522 AIRPORT RD. EUGENE OR. 165 MILES . COMPLETE PER LONNIE. DROPPED TRAILER IN EUGENE, OR AND TRACTOR IN COBURG, OR.

PO#: N/AMileage: N/ATrouble Code/Desc: 168 TOWING & OTHERFleetNet Reference #: 2149701CVendor Code: ORE5001Vendor Location: GRANTS PASS, ORInstructions to Driver: CALL OUT Driver: RAY DUKE Driver Call Back: 541-606-9667Follow-Up History: 06/21/2012 11:31 - SPOKE WITH VENDOR / LONNIE SAYS UNIT HAS BEEN DROPPED

SAYS HE WILL CLOSE OUT WHEN TECH GETS BACK - David Whitesides 06/21/2012 10:17 - TECH HAS UNIT EN-TOW - Spoke with LONNIE/VENDOR - Cindy Sain 06/21/2012 08:13 - CALLED CUSTOMER WITH UPDATE FROM DISPATCH -

Spoke with ADAM-CUSTOMER - Susan Proctor 06/21/2012 08:10 - TECH IS STILL ENROUTE WITH THIS UNIT. THIS WILL BE A COUPLE

HOURS TOW - 165 MILES. - Spoke with OPERATOR#6 - Susan Proctor 06/21/2012 06:26 - JOHN/WRECKER ADVISED HE HAS BEEN ON SITE FOR ROUGHLY 45

MINUTES.HE IS IN THE PROCESS OF PULLING THE DRIVE LINE NOW. - Ansley Anderson

06/21/2012 06:25 - CALLED VENDOR.REACHED THE ANS. SVC. WHO WILL ATTEMPT TO CONTACT THE WRECKER DRIVER FOR AN UPDATE. - Ansley Anderson

06/21/2012 04:38 - CUSTOMER ADVISED OF ETA. - Heath Walker 06/21/2012 04:36 - DRIVER ADVISED OF ETA. - Heath Walker 06/21/2012 04:02 - COMPLETION NOTES TRANSFERRED FROM MASTER BD# 2149675:

SERVICE CALL OUT FOR LOSS OF POWER ON UNIT. TECH ADVISED THAT THE TURBO HAS WENT OUT . CUSTOMER ADAM WANTS UNIT TOWED TO KENAN ADVANTAGE TERMINAL 29522 AIRPORT RD. EUGENE OR. - Heath Walker

Other Methods

Virtual Screen

Web Logins

Automated Reports via email

Text Messages

Access to DataStandardized Reporting - examples reflect event starts; day of the week and time of day; hours down; nature of trouble; and many others.




Customized Reporting - ad-hoc analysis as requested.

Secured Web Login - FleetNet’s secured website allows users with assigned usernames and passwords to access information regarding their units. Users are given permissions based on corporate or station level.

About FleetNet America, Inc. Industry leading third-party vendor management company In business over 59 years, 35 years as the breakdown department for Carolina Freight Carriers. Established to provide assistance to other transportation and logistics companies. Access to 60,000 vendors nationwide Customized programs and reporting structure written in-house Redundant data center Roadside coordinators average 25 years hands-on mechanical experience Significant Dates: 1953- Established as the breakdown department for Carolina Freight Carriers 1993- Incorporated as Carolina Breakdown Service, Inc. 1995- Purchased by Arkansas Best Corporation 1997- Name changed to FleetNet America, Inc. 1999- Account Activity Email Notifications; Handle road failures via satellite 2002- Interface with maintenance software 2003- Select Towing & Recovery program; Awarded 2002 Quality Service Partner by FedEx Ground 2004- Handled 500,000th event since incorporating in 1993 2005- Oren Summer awarded Technology & Maintenance Career Leadership Award by CCJ Magazine 2006- Two services added: TMcare® & Vehicle Securement 2007- Handled One Millionth Roadside Event 2008- Non-emergency towing program added, Transport & Tow 2009- Material Handling Equipment Management program added under TMcare®; Expanded usage of VMRS coding 2010- TMcare® System Solution options added to services; James Williams inducted to Towing Hall of Fame 2011- Handled Two Millionth Service Event; Added Text Message Alert Notification; Added ECM

Fault Code notifications; Oren Summer Retired; Gary Cummings named President & CEO.

FleetNet America provides maintenance management by managing vendors and the maintenance process through specific customer requirements in the following services: Fleet Management, Emergency Roadside Assistance, Towing & Recovery, Material Handling Maintenance Management, System Solution, Specialized Solutions and Data Analysis & Information. FleetNet does this with Flexibility, Transparency, Communication and Information Accessibility. Flexibility means offering a full line of solutions to fit customers’ specific needs. Transparency is the way we do business – passing vendor invoices through to the customer without markup means passing the savings onto the customer. Communication is constant – the customer never has to guess what is going on with their equipment. Information Accessibility is essential to managing your fleet properly.

Fleet Management – TMcare® is a transparent program that is an alternative to contract maintenance, full service lease and PEG programs that manages all types of commercial vehicles, material handling and industrial equipment.Emergency Roadside Assistance – FleetNet America is North America’s largest independent road breakdown management company covering the full spectrum of emergency breakdown events including: mechanical, tires and towing.Towing & Recovery – The towing and Recovery program provides FleetNet customers with access to the largest nationwide heavy and medium duty towing network available.

Pricing Philosophy All vendor charges are passed through to be the customer in addition to the FleetNet pre-negotiated flat rate per

occurrence fee.




Information CardsCall 1-800-438-8961 ext. 2550 to request.

Wallet Cards - can be used for personnel to carry or display as needed.




24 Hour Roadside Assistance

1-800-972-887224/7/365

US & Canadawww.fleetnetamerica.com

Emergency Roadside ServiceSelect Towing & Recovery

FRONT

BACK

When calling have the following available:✓ Tractor & Trailor Number ✓ Highway Mile Marker

✓ Your Exact Location ✓ City & State

✓ Highway ✓ Call Back Number

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