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Disruption in the supply chain can be costly to

 remedy. It is therefore critical for a company’s

 supply chain operations group to gain visibility 

to shipment cycle milestones and be able to

 spot exceptions in order to avoid costly delays.

CargoSmart’s Exception Management solution

delivers high-powered tools to solve these

 issues for shippers, consignees, and logistics

 service providers.

Proactive problem recognition speeds resolution

Exception Management helps manage the mass of 

customers’ multiple-carrier shipments while improv-

ing customers’ ability to spot exceptions earlier in the

shipment cycle, giving responsible parties time to

resolve the issue or implement contingency plans tokeep the cargo moving. CargoSmart’s solution

includes:

•  Rules to set expectations for when critical shipping

events should occur

•  The re-planning of downstream shipment events

once a delay is detected

•  E-mail notifications to shipment stakeholders

Customers establish rules and criteria in CargoSmart

for how shipment events are planned and what

constitutes an exception. CargoSmart generates

shipment plans that plot the expected milestones for

a shipment based on these parameters, helping

customers identify shipment problems and quickly

adjust their logistics arrangements to avoid or

minimize costly delays.

If a delay occurs in the shipment cycle, Exception

Management alerts designated recipients about the

exception and automatically updates the expected

times of the downstream milestones in the shipment

plan.

Powerful rules drive exception management

In CargoSmart, a shipping party establishes a

comprehensive set of rules to create a plan for each

shipment. The template:

•  Assigns the milestones or shipping events

to be monitored

•  Defines the criteria identifying the shipments

to which each milestone will apply

•  Establishes the rules for when milestone

completion is expected

• 

Determines what kind of exception to reportif a milestone does not complete as expected,

such as overdue or completed late

•  Specifies when and how often to send e-mail alerts

•  Supports collaboration by identifying both internal

users and external supply chain associates as

alert recipients

•  Enables assignments of task-based milestones to

third party associates

CargoSmart builds a plan for each shipment thatmatches the criteria set by the template. By following

the rules established in the shipment plan template,

CargoSmart provides around-the-clock vigilance to

spot and report any exceptions in the shipment

cycle.

While shipment plans generally conform to template

rules, they may also be customized to meet the

needs of “hot shipments” requiring special attention.

CargoSmart Exception Management Helps You

Spot Exceptions to Keep Cargo Moving

Manage the plan,

manage the exceptions,

deliver on time:

• Longer lead times for

problem resolution made

possible with early warnings

• More precise problem

identification through the

monitoring of 40+ standard

milestones

• When delays occur

consistently, make changes

to avoid future disruption

• “Hot shipment” handling

accommodated by flexible

shipment plans

• Efficiencies gained by

monitoring shipment events

alongside business

processes set up as

user-defined milestones

• Faster shipment look-ups

by using meaningful

business reference numbers

as search criteria

Benefits

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Finding a shipment plan is easy with CargoSmart’s

robust search functions. Queries can be performed

using shipping identifiers such as B/L and bookingnumbers. For more customized searches, queries

can be run using reference numbers meaningful to

the shipping party’s own business processes, such

as by purchase order numbers.

Proactive alerts signal emerging problems 

When CargoSmart detects that a milestone status

has not been reported, it generates exception alerts

online and by e-mail. Action can be taken immedi-

ately to determine what is causing the condition and

either resolve it or take pre-emptive action to keepthe cargo moving.

Early action helps avoid costly alternatives such

as air freight, or having to pay penalty fees for late

shipments.

Further, if shipments are consistently delayed at

a certain milestone, the shipping party has the

opportunity to modify its business practices to avoid

the delay in the future. For example, if the Customs

Export Declaration is consistently filed late,

documentation handling practices may need to be

modified to support on-time filing.

 

Downstream milestones re-planned after a delay

When a shipment plan is developed, CargoSmart

analyzes the rules to understand the expectations for

milestone completion. If a delay occurs, CargoSmart

uses this intelligence to re-plan the new schedule for

downstream milestones and dynamically adjusts the

shipment plan accordingly. There is no need to make

manual adjustments.

Milestones - the key to monitoring exceptions

Standard milestones: Shipping events for which

carriers report status. CargoSmart supports over 40

standard milestones including rail. These milestones

form the basis of CargoSmart’s robust monitoring

capabilities.

User-defined milestones: Users can create a

customized task-related milestone that is triggered

by a standard milestone event and is inserted intothe shipment plan. This type of milestone represents

specific activity that:

•  Supports the shipment

•  Aligns with the internal business processes

of the shipping party

•  Third party shipping associates are responsible for

updating

For example, the preparation, handling and filing of 

special documents related to a shipment are internaltasks performed by the user. By representing this

activity with a user-defined milestone, the milestone

is inserted in the shipment plan and monitored by

CargoSmart.

 About CargoSmart: CargoSmart Limited is a global

logistics Software as a Service (SaaS) solution

provider, with advanced visibility and exception

management, enabling shippers, consignees, and

logistics service providers to keep cargo moving anddelivered on time. Through online tools and integra-

tion services, CargoSmart enables customers to

plan, process, and monitor the critical path of 

multiple-carrier shipments and communicate

in-depth, timely information to key supply chain

associates.

CargoSmart launched its services in October 2000,

and has helped over 17,000 customers lower

transportation management costs, streamline

operations, and reduce the risk of late shipments.

Company Headquarters

5/F, Lakeside 2

No. 10 Science Park West Avenue

Hong Kong Science Park 

Shatin, New Territories

Hong Kong

Direct: +852-2233-8000

USA Office

2700 Zanker Road, Suite 100

San Jose, CA 95134 USA

 Toll Free: +1-877-541-6625

Direct: +1-408-325-7600

China Office

Unit 4, 5/F, Block B-6

Southern Software Park 

No. 1 Software Road

 Tangjia, Zhuhai

Guangdong 519080

China

Direct: +86-756-363-3000

For other regions, contact:info@cargosmart.com

For more information, visit:

www.cargosmart.com

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