Career PortfolioKristen Santana

Content

Vision Statement Introduction Accomplishments Examples of work Technological Experience Employment History Contact Information

Vision

My goals are to add value to the world and this organization through sensible exercise of theskills of communication, awareness, and understanding. I value creativity, human society,

achievement, and personal growth through education and experience. I want to inspireindividuals in my organization to enhance their creative thinking skills. I believe we are allbrought into this world for a purpose, and in my lifetime I would like to make an impact and

empower others to believe in themselves and be proud of their accomplishments. In mypersonal and professional life, I always tell the truth and live each day with respect for myself

and others around me. I face challenges in my life as they come and believe in takingresponsibility for myself and not making excuses or blaming others. This world has becomevery diverse not just culturally, but mentally as well and I want to show people the amazing

things that can be accomplished when we value others input, opinions, and ideas andsuccessfully work together as a team. I will always remain grounded and remember wherecame from, and I will assist others to the best of my abilities and will appreciate and thank

those who help me along the way.

Introduction• Extensive customer service experience in all facets of administration to include human resources, benefits programs, medical insurance, billing, mission, and functions of the office.

• Possess a unique blend of managerial and hands-on experience acquired over a career with the United States Marine Corps.

• Possess thorough knowledge of administrative and clerical functions to include data entry, records audits and investigations, filing, faxing, copying, document verification and generating correspondence.

• Good knowledge of computer technology, Microsoft Office programs, and formatting and proofing of correspondence. very motivated individual who is eager to learn as much as possible about new processes in programming

• Self motivated individual with a proven ability to work efficiently and effectively under pressure. Possess good problem solving skills and is able to use analytical skills and creativity skills to improve efficiency in organization.

• Holds an accomplished record of success in assuming increasing levels of responsibility. Four years military experience of written and oral communication skills while working as a respected team leader.

Accomplishments

• Created automated weekly planner now being used throughout entire organization as a Tobyhanna Army Depot Best Practice.

• Developed and maintained a spreadsheet that allowed shops to track their equipment and maintain better continuity of production. After time, this also became a Best Practice of Tobyhanna Army Depot.

• Received an honorable discharge in 2005 as a Sergeant in the United States Marine Corps.

• Awards: Marine Corps Good Conduct Medal, Navy and Marine Corps Achievement Medal, Global War on Terrorism Service Medal, Global War on Terrorism Expeditionary Medal (Iraq), Sea Service Deployment Ribbon, National Defense Service Medal, Letter of Appreciation, Certificate of Appreciation (Afghanistan), Rifle Sharpshooter Badge

• Qualified Typist (70 wpm)

Weekly Production Tracker

Platform S/NLMP

ScheduleRCT

StandardHours

Completion Date

Customer Schedule

5K250 Cost

Comments

U.S.Army AN/TRC-170 M60052 9/13/2012 90 Days 463 hrs Green Green Inducted 5/31/12U.S.Army AN/TRC-170 M60059 9/24/12 90 Days 463 hrs Green Green Inducted 6/11/12U.S.Army AN/TRC-170 M60046 10/1/2012 90 Days 463 hrs Green Green Inducted 6/18/12

None None

None None

None None None None

None None

None None

None None

Situational Awareness → → →

Total direct OBS (Federal + CFT) 11Overtime Status (yes or no) No

Safety (days since last recordable) 45Quality (# of rejects, past week) 0Production Delay Reports (PDR) 0Lean/6S (most recent audit score) 94%

COLOR LEGENDon target

concerns with schedule/costasset/system will slip schedule/be overrun

Inducting one AN/TRC-170(V3) every Monday from 11 Jun - 23 Jul 2012 and one AN/TRC-170(V2) in Jul 12.

Vital Cost Center Information

Key Business Objectives

Pla

n o

f the W

eek

Organizational Charts

Technological Experience Microsoft Office:

› Excel› Word› Access› PowerPoint› Publisher› Outlook

Adobe Acrobat Pro 9

Organization Specific Programs:› Logistics Modernization

Program (LMP)› Automated Time,

Attendance and Production System (ATAAPS)

Employment History

Tobyhanna Army Depot, Administrative Support Assistant, July 2012-Current

Serve as central point of contact to provide authoritative explanations of requirements, regulations, and procedures, and to resolve operational problems or disagreements affecting assigned areas.

Advise manager of the practical and technical aspects of office administration, to include budgeting, purchasing, supply management, personnel administration, data processing, and files management, and perform staff work in each of these areas.

Read and screen incoming correspondence and reports; make preliminary assessment of the importance of materials and organize documents; handle some matters personally and forwards appropriate materials to the appropriate staff member.

Responsible for decisions or recommendations based on development and evaluation of information that comes from various projects, questions, or wide variety of problems that arise within the area of the Human function.

Coordinate and schedule appointments for the Director and Deputy Director, including interviewing callers and making proper referrals; making arrangements and preparing and providing agendas for meetings as required.

Answer telephone, questions and refer calls to appropriate Human Resources Specialist. Work closely with higher grade employees to administer correspondence, suspenses, reports and projects to appropriate office staffing personnel and ensure final submissions meet proper format and compliance, and are completed in the given time line.

Employment History

Tobyhanna Army Depot, Secretary, 2009-2012

Receive calls greet customers and ascertain what each customer wants or needs. Maintain calendars for the Division Chief and Supervisors.

Schedule appointments based on knowledge of Division Chief and Supervisors responsibilities and commitments.

Use the Logistics Modernization Program (LMP) to input time for Branch Chief. Order all of the supplies for Satellite Communications Division and maintain copies

of receipts to compare them against my monthly statement ensuring accuracy of records.

Proofread and edit reports and correspondence and documents for correct grammar, punctuation, and spelling and capitalization accuracy.

Work closely with higher grade employees to complete correspondences, reports and projects and ensure completion in given time line.

Employment History

Administrative Support Assistant 2011-2012Tobyhanna Army Depot, Bagram, Afghanistan (Six month volunteer-based deployment)

Production Billing Analyst 2008-2009TMG Health, Dunmore, PA

Sales Associate 2006-2008Dickson City Hyundai, Dickson City, PA

**Break in employment for six months before finding employment after being honorably discharged from the U.S. Marine Corps**

Field Radio Operator 2001-2005United States Marine Corps, Cherry Point, NC

Contact Information:

Kristen Santana2221 Boulevard AvenueScranton, PA 18509

Email: kristen.m.santana.civ@mail.milHome: (570) 687-0419Work: (570) 615-7220