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Career Development Catalog of Programs Missouri Student Edition

New Horizons Computer Learning Center Of St. Louis

2122 Kratky Road

St. Louis, MO 63114

314.429.3311

A nonpublic career education school providing technical training for people who want to become certified in the area of computer technology

Date of publication: March 4, 2009

Updated April 24, 2018

This school is certified to operate by the Missouri Department of Higher Education

For the 2018-2019 certification year (September 19, 2018– June 30, 2019)

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TABLE OF CONTENTS

OWNERSHIP 2 FACULTY AND STAFF 2 DESCRIPTION OF FACILITIES 2 POLICY STATEMENT 3

SECTION 1 – SCHOOL INFORMATION PAYMENT SCHEDULE FINANCIAL AID ADMISSION REQUIREMENTS DRESS CODE CLASS STARTING AND ENDING DATES HOURS OF OPERATION HOLIDAYS GRADUATION REQUIREMENTS STUDENT SERVICES

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Student Records 7 Testing 7 Qualifications 7 Student Placement 7 RULES AND REGULATIONS 8 Attendance/Class Cuts/No Shows 8 Tardiness 8 Class Cancellation 8 Conduct 8 Makeup work 8 Probation 9 Interruptions in Training/Termination 9 Leaves of Absence 9 Re-entry 9 Appeal 9 Progress 9 Grievance Policy 9 CANCELLATION AND REFUND POLICY 10 WITHDRAWAL POLICY 11 MEET OUR INSTRUCTORS 12

SECTION 2 – TRAINING PROGRAMS LIST OF PROGRAMS 16 GLOSSARY OF PROGRAM COURSE TRACK/DETAIL DESCRIPTIONS 18

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OWNERSHIP

Information Solutions Design, Inc. d.b.a. New Horizons Computer Learning Center, A corporation formed

under the laws of the State of Missouri.

President/Owner: Timothy Slater

2122 Kratky Rd., St. Louis, MO 63114 FACULTY & STAFF

President/Owner/General Manager: Timothy Slater

Director of Sales/Admissions: Danny Chi

Training Supervisor: Nikhil Patel

Instructional Staff: Nikhil Patel, Robert Higgins, Paul Willy, Kendell Hoyer The school is affiliated with all other New Horizons worldwide, although each location is independently

owned and operated. Each location may offer different classes and have different accreditation.

DESCRIPTION OF SCHOOL FACILITIES

The New Horizons Computer Learning Center of St. Louis is located in the new state-of-the-art training facility

at the corner of Page and Lindbergh, 2122 Kratky Rd., St. Louis, MO 63114. The facility provides classrooms

tailored for hands-on leaning including enough equipment for one computer per person, a high-speed Internet

connection in every classroom terminal, and classrooms with ceiling-mounted projection and white board

equipment for appropriate visual aid. The facility provides a convenient break area for students. The facility

consists of 8 total classrooms equipped with current computer hardware required for the study of computer

related applications and information technology. Courseware for each class delivered by the training facility is

issued to every attending student for them to keep and use in pursuit of their training objectives.

The building is fully handicapped-accessible in compliance with the American Disabilities Act. The training

premises are located on the second floor of the building with open elevator access from the first to the second

floor. The on-site parking area has several large handicapped parking spaces in addition to ample parking for

all facility trainees. The hallways and interior walking areas of the building are much wider than code, and can

easily accommodate either wheelchair or automated wheelchair accessibility. Both male and female restroom

facilities are handicapped-accessible and the classroom learning labs have tabletop PCs on desks with rollaway

chairs which can be removed to easily accommodate wheelchair bound clients. Access to public

transportation is conveniently available nearby.

The number of faculty and instructional staff currently employed by the institution is sufficient to properly

serve the number of students enrolled within our programs of training. Each class is Instructor-led in a

classroom. Each class offering has an enrollment cap – a set number of students permitted into a class – in

order to maintain the optimum student to instructor ratio to facilitate learning. In the event a class offering

exceeds its enrollment cap, the institution promptly schedules an additional class offering to adequately

service the total number of students enrolled.

GENERAL GUIDELINES A student may enter the school facility at any time during open hours for classes, lab work or just study periods with other

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peers. The school recommends that the student take the classes in the order listed under the program curriculum. The program completion is determined by the date that the student completes all of the required classes for their individual program. All classes are awarded a certificate upon completion. Students may wish to complete a program faster or slower if enrolled in the school’s Mentored Learning Program. New Horizons offers many methods of learning, Online Live, Instructor Led, and Mentored Learning. We recognize many students learn differently and as such offer multiple modalities of learning. A student may get council from their assigned Admissions Representative and alter the speed of the program if they are in a program that qualifies for that type of training. All other courses offered by New Horizons are published quarterly with classes starting at 8:00 am and ending at 4:00 pm led. These schedules can be located on our website, www.newhorizonsstl.com. Students must attend a minimum of 80% of class time. Attendance as well as academic progress standards will be applied to meet program or course completion status. (Five day class, must attend minimum 4 days) Students may repeat any class as many times as they wish up to six months from first day of each class. This is a benefit New Horizons offers all students to reinforce learning. Online Live Technical Requirements The New Horizons Online LIVE® learning environment consists of our online classroom and many courses include an online lab component. Both are accessed seamlessly through our online web based learning management system. Before your course begins your local center will reach out to you and ensure your system is properly configured. For the best experience, we recommend students systems include: System Requirements 2 GHz 32-bit (x86) or 64-bit (x64) processor with at least 2 GB of system memory Microsoft Windows 10 Professional or higher A supported web browser (See the list below) Monitor with a minimum screen resolution 1280 x 960 and at least with 16-bit color depth (1280 x 1024 or higher 32 bit color depth recommended) High speed Internet connection (256 Kb/s per user with 1 Mb burst capacity)

POLICY STATEMENT

The school does not discriminate regarding race, color, creed and/or religion. The training offered by the school

is also recommended to handicapped persons who are unable to undertake strenuous vocations or lack the

mobility required by other occupations.

DISCLAIMER

All prices for programs are as printed herein. There are no additional costs or supplies necessary for program

completion. Those Students who wish to purchase additional study materials may do so at an additional cost

from the school. Each student is responsible for his or her personal books and supplies. Extra books and

supplies may be purchased from the school but are not to be borrowed from another student or the school.

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SECTION 1

SCHOOL INFORMATION

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PAYMENT SCHEDULE

Payment in full for class is required prior to the first day of said class unless financial services have

been arranged.

FINANCIAL AID

New Horizons Computer Learning Center of St. Louis offers financial services through SLM Financial

Corporation. The student may apply with SLM Financial for a student loan. Upon receiving approval

and payment, the student will be registered.

APPLYING FOR ADMISSION AND ADMISSION REQUIREMENTS

Students may apply for admission by scheduling an appointment with an Admissions Representative.

An applicant must be at least 18 years of age. It is mandatory that a student provide proof of either a

high school diploma or high school equivalency. It is also mandatory that the applicant have a good

command of the English language as our classes are taught in English.

A student wishing to apply for enrollment may attend one (one day PC class) session prior to entering

the program at no cost. Students are encouraged to attend the class to determine his or her level of

commitment and financial obligation.

Each student is assigned an Admissions Representative that interviews the student prior to any

program. The Admissions Representative will continue to monitor the student as well as counsel

them through each program. Each Admissions Representative is trained to counsel students in

specific programs that the school offers.

Should a student already have pre-requisite level knowledge of a particular subject matter they can

elect to take an assessment test to determine if they may bypass any pre-requisites without taking

instruction in a particular pre-requisite class. This is permissible only with prior approval from the

Director of Education. There is no cost to the student to take an assessment test.

DRESS CODE

New Horizons Computer Learning Center maintains a quality learning environment. Dress should not

distract from the learning environment. Students should use good judgment when deciding what to

wear.

Students that do not adhere to the Dress Code may first be reprimanded by their Admissions

Representative, Instructor, and Director of Admissions or General Manager. A reprimand consists of

a verbal reminder of the Dress Code. If student is found repeatedly disobeying the Dress Code

policy, the punishment may be probation which is a formal written warning indicating to the student

that if they repeatedly disobey the Dress Code policy it may result in termination or expulsion from

school.

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Examples of unacceptable attire:

Tops with spaghetti straps, halter tops, tube tops

Athletic gear including bike shorts, mesh shorts, and rippled-sleeve shirts

Clothing items with inappropriate or unhealthy language or logos

Clothing items that do not provide appropriate coverage of the midriff, back or undergarments

CLASS STARTING & ENDING DATES

A student may enter the school at any time. The school recommends that the student take the classes

in the order listed under the program curriculum. The date of completion is determined by the date

that the student completes all of the required classes for each program. All classes are awarded a

certificate upon completion. Students may wish to complete a program faster or slower. A student

may get council from their assigned Admissions Representative and alter the speed of the program if

the schedule permits.

Students must attend a minimum of 80% of class time. (Five day class, must attend minimum 4 days)

Students may repeat any class as many times as they wish up to six months from first day of each class.

HOURS OF OPERATION

The business office is open when classes are in session. Classes are in session:

Monday – Friday 8:00 am – 4:00 pm As well as scheduled evening classes from 5:30pm-10:30pm on Monday-Friday where designated

HOLIDAYS

School will not be held on the following holidays. Additional holidays may be declared at the

discretion of the General Manager.

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

GRADUATION REQUIREMENTS

Satisfactory academic progress and completion is measured by class attendance and assessments for

exam preparation. A student is given a certification of completion for every course he/she has

successfully completed. Satisfactory academic progress is indicated by receipt of a passing grade.

Students will receive a grade of either Pass (P) or Fail (F) contingent upon adhering to the

requirements mentioned above and completing all instructor-led classroom labs and projects. Grades

will be received by students within 30 days of their last program date.

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New Horizons monitors progress by class attendance and assessments for exam preparation. New

Horizons monitors this progress on a weekly basis to determine if a student is performing at a

satisfactory level determined by their attendance and assessments. If a student is deemed as not

satisfactorily making academic progress, they will be notified immediately the week thereafter, by

their Admissions representative in writing notifying them that improvements must be made to

achieve a passing grade (P). Students must attend a minimum of 80% of class time. (Five day class,

must attend minimum 4 days)

The consequences for failure to maintain satisfactory academic progress are as follows: The student

will not be allowed to move on to their next scheduled class until the previous class whereby,

satisfactory academic progress was not met has been retaken and satisfactory academic progress has

been achieved. Should the student retake the given class and still not meet satisfactory academic

progress, the Director of Education and the student’s instructor will meet with the student to

determine the best course of action moving forward, not limited to one on one instruction session and

tutoring to catch the student up to speed. Every effort will be made to aid the student in meeting

satisfactory academic progress.

Students may wish to complete a program faster or slower if enrolled in the school’s Mentored Learning Program.

New Horizons offers many methods of learning, Online Live, Instructor Led, and Mentored Learning. We recognize

many students learn differently and as such offer multiple modalities of learning.

STUDENT SERVICES

Student Records/Transcripts:

Student records or transcripts are permanently retained by the school and are available to students

upon individual request. Student records will be provided to potential employers only after the

student has made written request. There is no cost associated with requesting a student record or

transcript.

Testing:

Certification testing is provided on site at the school. The school is an Authorized Prometric and VUE

Testing Center. All testing records are maintained by Prometric as well as by VUE. The student is

provided copies of all test scores upon testing or by request.

Qualifications:

The test is monitored by a test Center Administrator who has been certified by Sylvan Prometric

and VUE.

Student Placement:

I understand that the School has not made and will not make any guarantees of employment or salary

upon my graduation. If included in my individual program the school will provide me with placement

assistance, which will consist of resume and cover letter preparation, interview coaching and

mentoring, and identifying employment opportunities and advising me on the appropriate means of

attempting to realize these opportunities.

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RULES & REGULATIONS

Attendance/Class Cuts/No Shows:

Technical programs require 80% attendance. After missing one day in any class, the student is

counseled by their Admissions Representative. If a student is not making the 80% attendance required

by the program, the Admissions Representative and the Director of Education will counsel the student.

The school will request that the student make up the days missed to ensure student’s success. If the

student does not show for a class without canceling or rescheduling they will be put on probation.

There is a one-year time period on completion of any program without further charge.

Tardiness:

A student arriving after attendance has been taken is considered late. The instructor will mark the

amount of time unless the instructor considers the reason for tardiness legitimate. All class time

missed in excess of 15 minutes must be made up by the student prior to graduation. If the student

arrives late and instructor cannot catch up student without interrupting the others in class, the

student may be required to make up the entire day.

Class Cancellation:

Please notify the school five or more business days in advance of your scheduled applications class if

you need to cancel or reschedule (Technical training courses require 10 business days cancellation

notice). Cancellations may be made by calling the school or your Admissions Representative. If the

student does not show up for the scheduled class without canceling or rescheduling, they will be put

on probation. If the school cancels the class for any reason the student will be notified 5 business days

prior and given dates to reschedule for a later offering. The student then may choose whether they

want to take the class at the later offering or be provided a full refund.

Conduct:

Students are expected to conduct themselves in a professional manner at all times. Foul language,

possession of non-prescribed drugs or alcoholic beverages, and disrespectful behavior is considered

unsatisfactory conduct and may be grounds for dismissal. A student who conducts himself in a

manner detrimental to the school, staff or other students will be terminated. Theft or property from

the school or other students is grounds for immediate dismissal.

Students that do not adhere to the Conduct Policy above may first be reprimanded by their Admissions

Representative, Instructor, Director of Admissions or General Manager. A reprimand consists of a

verbal reminder of Conduct Policy. If student is found repeatedly disobeying the Conduct Policy, the

punishment may be probation which is a formal written warning indicating repeat

behavior results in termination or immediate expulsion from school. If behavior is severe enough,

student may be escorted from building and asked not to return resulting in immediate termination

without initial reprimand or probation.

Makeup work:

Students absent for any reason are required to make up any missed classes before proceeding to the

next course of study. A student may make up missed time by attending another class in session or

attending Saturday or night classes, which are conducted for other students.

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Probation:

A student that does not adhere to the attendance policy will be placed on probation for 30 days.

Should the student be absent while on probation, he will be counseled by the General Manager,

which could result in termination.

Interruptions in Training/Termination:

Should a student fail to learn the required skills, the student is permitted to re-take the classes within

a six (6) month period. The retaking of such classes is of no extra costs to the student. If the student

fails to achieve a passing grade the second time, he/she is counseled by the Director of Education as to

the advisability of continuing. If the student fails to achieve a passing grade, the student will not be

awarded a Certificate of Completion. If a student does not learn the required skills to obtain a passing

grade he/she will be terminated. If a student doesn’t call to cancel or doesn’t show for three (3)

courses consecutively out of their program, he/she will be terminated for unsatisfactory attendance.

When a student has attempted yet failed to make progress, they are entitled to a refund payment,

based on the standard refund policy. However, if a refund is made they will not be permitted to

continue their classes.

Leaves of Absence:

A student may be granted a leave of absence for a reasonable amount of time as determined by the

General Manager. A request for a leave of absence must be in writing and the date of expected return

must be specified.

Re-entry:

A student that has canceled or has been terminated and desires to re-enter the program of study must

notify the school and follow the required admission procedures. A student that was terminated for

any reason must have an interview with the Director and show cause why he/she should be

re-instated. The decision of the Director is final.

Appeal:

Students may appeal decisions made by their Admissions Representative in regards to academic or

disciplinary action to the school director. Such appeal must be made in the form of a letter and be

delivered certified US mail. The decision of the school Director is final.

Progress:

New Horizons monitors progress by class attendance and assessments for exam preparation. A student is given a certification of completion for every course he/she has successfully completed.

Grievance Policy:

Student grievances may involve academic matters, administrative matters, or discrimination.

Grievances, other than those involving discrimination charges, will be handled through the regular

chain of authority (Admissions Representative, Director, General Manager, President/Owner). A

grievant who is not satisfied with a decision at one level may appeal the grievance to the next level of

authority. The Owner/President of New Horizons of St Louis is the final authority in any grievance.

Information and discussions concerning the resolution of a grievance will be maintained in as

confidential a manner as possible so as to protect the interests of all parties.

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Every attempt should be made to resolve all grievances informally. However, the student has the right to submit a formal, written grievance. Grievances should be submitted in writing at each level of authority within 5 calendar days of the action being grieved or within 5 calendar days of the decision being appealed. A written response will normally be made to the grievant within 5 calendar days unless circumstances require additional time for consideration.

Grievances involving discrimination because of race, color, creed, sex, disability, religion, national

origin, sexual preference, or age should be made to the affirmative action officer (New Horizons of

St Louis General Manager) who will handle the grievance in conformance with state and federal

statutes governing such cases.

CANCELLATION AND REFUND POLICY

Should a student be terminated or cancel for any reason, refunds will be made according to the below

listed refund schedule.

1. Cancellation must be made in writing. The official termination date will be the date of letter receipt.

This letter must be addressed to the Director of Education.

Director of Education

New Horizons Computer Learning Center of St. Louis

2122 Kratky Rd., Ste. 200

St. Louis, MO 63114

1. All monies will be refunded if the school does not accept the applicant or if the student cancels

within three (3) business days (exclusive of Saturdays, Sundays and Holidays) after signing the enrollment

agreement.

2. A student may also cancel upon a doctor’s order clearly stating they cannot physically receive the

services, or may cancel the contract if the services cease to be offered as stated in the contract.

a. If a student cancels upon a doctor’s order, and has received some of the services and/or associated

goods, New Horizons may keep a portion of the contract price equal to a pro rata portion of the total price

representing the proportion of services used or completed, plus the cost of any related goods which

student has retained, as fair compensation for the services received or materials provided.

b. If a student cancels upon a doctor’s order, and has not received any of the services and/or

associated goods, New Horizons will provide a full refund of the training price.

c. If a student cancels the contract because the services cease to be offered as stated in the contract,

New Horizons will provide a full refund of the training price.

3. Cancellation after attendance has begun, but prior to first class completion of the program, will

result in a $150.00 cancellation fee and a pro rata refund computed on the number of hours completed to

the total program hours. All kits and books received by the student will also be considered in the pro rata

refund amount. These books and kits are non-returnable after the student has opened them.

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4. Cancellation after completing 50% of the Program will result in no refund. Cancellation requests

made later than 12-months after the original invoice date for courses in a student’s Program of training,

wherein the courses were offered by the school but delivery not accepted by the student, will result in no

refund.

5. If a student misses the 1st day of a required Program course after confirming their intent to attend

via telephone or email WITHOUT notifying the school prior to the course start date, that class will appear

on their transcript as a “No-Show” for attendance purposes, program material will be delivered to the

student in-person or via signature-required certified mail a minimum of three days after the start of class,

and that course will count as having been delivered for purposes of computing potential Program

cancellation/refund totals. The student may attend the next available offering of that required Program

course at no additional charge. As long as the student notifies the school of their inability to attend a

required Program class prior to the starting date of that class, no penalty will be applied. If the student

provides notification they will be attending the second day of class, or subsequent days of training, our

standard 80% attendance policy will remain in effect. Please note: in the case of student attending the

subsequent days of training and meeting our 80% attendance policy, the student would not be considered

as “withdrawn. Also, if the student signs their enrollment agreement the day prior to the first day of class,

and provides a cancellation notice within our three-day cancellation period, the student’s status will be

considered “cancelled” and they will receive a full refund.

6. Termination Date: In calculating the refund due to a student, a pro rata refund computed on the

number of hours completed to the total program hours. All kits and books received by the student will

also be considered in the pro rata refund amount.

7. Refunds will be made within 30 days of termination or receipt of cancellation notice.

8. A student can be dismissed, at the discretion of the Director, for insufficient progress, non-payment

of costs, or failure to comply with rules.

WITHDRAWAL POLICY:

Students may withdraw from a program by alerting their Admissions representative or Director of

Education either verbally or in writing. If notification is made verbally either on the phone or in person,

the student will receive written notification of their withdrawal via email or letter within 48 hours of

receipt of such notification. Please refer to the cancellation policy listed within the Student

Catalog/Handbook for more information.

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MEET OUR INSTRUCTORS

NIKHIL PATEL

Nikhil Patel has over 25 years’ experience working in the IT/IS filed. He has over 13years’

experience developing/writing courseware, training young adults/adults, and performing

onsite consultant projects. This training has been provided at the business, professional

training organization, and university levels. He enjoys sharing his immense pool of experience

with students via realistic and practical scenarios and simulations.

Education:

BS Computer Engineering, New Jersey Institute of Technology, Newark, New Jersey

MS Computer Engineering, New Jersey Institute of Technology, Newark, New Jersey Professional Certifications: Microsoft Certified Trainer

Certified Technical Trainer

Cisco Certified Systems Instructor

RedHat Certified Systems Instructor

Technical Certifications: Microsoft Certified Systems Engineer (MCSE), Windows Server 2000-2016

Microsoft Certified Systems Administrator (MCSA), Mobility, Cloud, Exchange, SharePoint

Certified Novell Engineer (CNE), (5x &

6x)

Cisco Certified Network Associate

(CCNA) Cisco Certified Network

Professional (CCNP)) CompTIA

Network+ Certification

CompTIA Linux+ Certification

Certified Information Systems Security

Professional (CISSP)

Linux Professional Institute Certification L1 & L2 (LPIC I,II)

RedHat Certified Systems Administrator (RHCSA)

RedHat Certified Engineer (RHCE)

VMware Certified Professional (VCP)

PAUL WILLY

Paul Willy has been called a walking encyclopedia of Microsoft. He has a 37 year background of use cases and an understanding of current IT trends. Security and networking are additional areas of expertise. Paul is fluent in both operating systems and networking, his troubleshooting skills go beyond the box, the VM, or the container. Paul is an IT service management expert with a long history of producing better outcomes using collaborative processes.

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Education: Capella University , BS-IT, Summa cum Laude Focus on Security and Enterprise Architecture Certifications:

MCSE Cloud and Infrastructure Certified Ethical Hacker/Certified EC-Council Instructor MCSA 2012r2 MCITP Enterprise Administrator, Enterprise Support Technician ITIL Practitioner Support/Restore and Release/Control MCSE 2003 MCSE Security Cisco Certified Systems Instructor/CCNA CompTIA A+, Network+, IT Project+, Security+ MCT MCSE 3.51, 4.0, Windows 2000 CCNA MCNI CNE/CNI

ROBERT HIGGINS Robert Higgins has 20 years of extensive experience in instructing PMP, ITIL, Lean Six Sigma Black Belt, Cisco, and Microsoft. He is passionate about quality and customer satisfaction. He has exceptional instructional skills that use group creativity, visualizations and harmonize diverse classes online and live. He currently holds certifications as a Cisco Certified Instructor, Microsoft Certified Trainer, Comptia Technical Trainer and ITIL Expert. Education: Fort Lewis College Colorado, Durango BACHELOR OF ARTS- Anthropology. Additional science background in; Statistics, Calculus, Geometry, Physics, Chemistry. Computers: Basic, Fortran, Pascal, Computer Science Information Systems, Computer Aided Drafting. Certifications: PMP Certified Project Management Professional ITILV3 Certified Expert = Foundations + RCV + OSA + PPO + SOA LSSBB Lean Six Sigma Black Belt CCNA Cisco Certified Network Associate CCNA-S Cisco Certified Network Associate - Security Specialization CCSI Cisco Certified System Instructor MCT Microsoft Certified Trainer CTT+ CompTIA Certified Technical Trainer MCSA Windows 10, 8.1, 7 Microsoft Certified Solutions Associate

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KENDELL HOYER Kendell Hoyer has over 25 years’ experience in the field of education. With two education-based degrees and certification as a Microsoft Certified Trainer and Master Instructor, as well as others, he has been a major asset to our New Horizons faculty of trainers. Education: Master of Science in Education, Nova Southeastern University, Fort Lauderdale, FL Bachelor of Science in Education, University of Nevada, Las Vegas, NV Certifications: Microsoft Certified Trainer Microsoft Office Certified Expert in Word and Excel Microsoft Office Certified Specialist in PowerPoint and Outlook

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SECTION 2

TRAINING PROGRAMS

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LISTING OF PROGRAMS

Each of these programs is detailed out in individual and separate PDF documents that provide full details

on the content, timings, price & validation (attached per program filing in EDVera)

CME100 Introduction to Computers

COMPTIA100 CompTIA A+ Certification Program

COMPTIA200 CompTIA Network+ Certification Program

COMPTIA300 CompTIA Security+ Certification Program

CCNA100 Cisco Certified Network Associate (CCNA) Program

CCNP200 Cisco Certified Network Professional (CCNP) Program

ITIL200 Information Technology Infrastructure Library (ITIL) Foundation Certification in ITSM

SIGMA300 Lean Six Sigma Green Belt Program

SIGMA400 Lean Six Sigma Black Belt Program

LIN100 Linux+ Certification Program

PMP300 Project Management Professionals Program

MSMOS100 Microsoft Office Specialist

PROGRAM 2 Certified Ethical Hacker

PROGRAM 3 Certified Information Systems Security Professional

PROGRAM4 Microsoft Technology Associate

PROGRAM 6 MCSA: Windows Server Certification

PROGRAM 7 MCSE: Server Infrastructure Certification

PROGRAM 8 MCSE: Desktop Infrastructure Certification

PROGRAM 9 MCSE: Private Cloud Certification

PROGRAM 10 MCSE: Messaging Certification

PROGRAM 11 MCSE: SharePoint Certification

PROGRAM 13 Red Hat System Administration I Certification

PROGRAM 14 Red Hat System Administration II with RHCSA Exam Certification Program

PROGRAM 15 Infrastructure Management Certification Program

PROGRAM 16 Entry Level Technician Certification Program

PROGRAM 17 Desktop Technician Certification Program

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PROGRAM 18 IT Security Professional Certification Program

PROGRAM 19 IT Professional Certification Program

PROGRAM 23 Microsoft Windows Administrator

PROGRAM 24 Microsoft Windows Server Administrator

PROGRAM 25 Microsoft Windows Engineer

PROGRAM 26 Linux System Administrator

PROGRAM 27 Linux System Engineer

PROGRAM 28 Business Administration Associate

PROGRAM 29 Business Professional

TG100 CompTIA Secure Infrastructure Specialist (CSIS)

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GLOSSARY OF PROGRAM COURSE TRACK/DETAIL DESCRIPTIONS

Computers Made Easy – An introductory course that covers the basics of Computer Hardware and Software and basics of how to use Microsoft Office. This course is designed for a student who is new to the Information Technology field. CompTIA A+ – In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems. CompTIA Network+ – This course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present the fundamental skills and concepts that you will need to use on the job in any type of networking career. It also addresses the content described in the exam objectives for the CompTIA Network+ certification. If you are pursuing a CompTIA technical certification path, obtaining the CompTIA® A+® certification is an excellent first step to take before preparing for the CompTIA Network+ examination. CompTIA Security+ – In this course, students will implement, monitor, and troubleshoot infrastructure, application, information, and operational security. Students will prepare for the CompTIA Security+ certification examination. CompTIA Linux+ - The CompTIA® Linux+™ Powered by LPI course, developed to cover CompTIA Powered by LPI exams LX0-103 and LX0-104, builds on your existing user-level knowledge and experience with the Linux operating system to present fundamental skills and concepts that you will use on the job in any type of Linux career. CASP (CompTIA Advanced Security Practitioner) – In this course, you will expand on your knowledge of information security to apply more advanced principles that will keep your organization safe from the many ways it can be threatened. ICND1 (Interconnecting Cisco Networking Devices Part 1) - Students will learn how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats. ICND1 (Interconnecting Cisco Networking Devices Part 2) - Students will learn to install, configure, operate, and troubleshoot a small enterprise network, focusing on redundant topologies, configuring EIGRP and multi-area OSPF, understanding Wide Area Network technologies, device management and Cisco licensing. ROUTE (Implementing Cisco IP Routing) – In this course students will further advance their routing knowledge and skills using Cisco routers. They will be learning and deploying IP addressing and routing in implementing scalable and highly secure Cisco routers that are connected to LANs, WANs, and IPv6. SWITCH (Implementing Cisco Switched Networks) – In this course students will advance their knowledge and skills in planning, configuring and verifying the implementation of complex enterprise switching solutions that use Cisco Enterprise Campus Architecture. TSHOOT (Troubleshooting and Maintaining Cisco IP Networks) – In this course students will apply the

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skills learned in the ROUTE & SWITCH courses to plan and perform regular maintenance on complex enterprise routed and switch networks. Students will also use technology based practices and a systematic ITIL-compliant approach to learn to perform network troubleshooting. ITIL Foundation - In this course, students will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle. Lean Six Sigma Green Belt - The accelerated Lean Six Sigma Green Belt program and methodology allows students to complete certification requirements faster than traditional Six Sigma and Lean training programs. Lean Six Sigma Black Belt - The accelerated lean Six Sigma Black Belt program and methodology allows students to complete certification requirements faster than traditional Six Sigma and Lean training programs. PMP (Project Management Professional) - This course will prepare experienced project managers to apply a

standards-based approach to project management and apply for Project Management Institute, Inc. (PMI) Project

Management Professional (PMP) Certification. This intensive Project Management Professional (PMP)® exam prep course is taught by real-world PMP® certified practitioners and includes the most current guide, plus a wide variety of learning tools and study aids, all using PMI® terminology. Microsoft Excel - In this course, students will use Microsoft® Office Excel® to create simple and advanced spreadsheets and workbooks that they can use to store, manipulate, and share data. This course covers Microsoft Office Specialist exam objectives to help students prep for the exam. Microsoft Word - In this course, students learn how to use Word to create and edit simple and complex documents; format documents; add tables and lists; add design elements and layout options; and proof documents. Students will also learn how to automate tedious tasks such as preparing a letter to send to every customer of your organization. This course covers Microsoft Office Specialist exam objectives to help students prepare for the Word Exam and the Word Expert Exam. Microsoft Outlook - In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create Tasks and Notes for yourself, and customize the Outlook interface to suit your working style. Students will also learn to customize a communication system well-suited to professional work styles. Microsoft PowerPoint - In this course, students will use PowerPoint to begin creating engaging, dynamic multimedia presentations. Students will learn different tools & features within PowerPoint that will help them deliver content in an informative & memorable manner. Students will create presentations that not only stand out, but also don't consume all of their time. Microsoft Project – This course is designed to familiarize you with the basic and advanced features and functions of Microsoft Project Professional so that you can use it effectively and efficiently in a real-world environment. Certified Ethical Hacker (CEH) - In 18 comprehensive modules, the course covers 270 attack technologies, commonly used by hackers. Throughout the CEH course, you will be immersed in a hacker's mindset, evaluating not just logical, but physical security.

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CISSP (Certified Information System Security Professional) - This course will expand upon your knowledge by addressing the essential elements of the eight domains that comprise a Common Body of Knowledge (CBK)® for information systems security professionals. MTA (Microsoft Technology Associate) - This MTA Training course helps you prepare build an understanding of these topics: Server Installation, Server Roles, Active Directory, Storage, Server Performance Management, Server Maintenance, Device configurations, data access and management, device security, cloud services, and enterprise mobility. It is meant as an introductory couse for an Information Worker who wants to learn the terminology and gain high-level knowledge of Microsoft client / server technologies. Installing and Configuring Windows Server - This course primarily covers the initial implementation and configuration of core services including Active Directory Domain Services (AD DS), networking services, and Microsoft Hyper-V Server 2012 configuration. Administering Windows Server - This course focuses on the administration tasks necessary to maintain a Windows Server 2012 infrastructure such as configuring and troubleshooting name resolution, user and group management with Active Directory Domain Services (AD DS) and Group Policy. Configuring Advanced Windows Server Services - Students will learn advanced configuration and services tasks necessary to deploy, manage and maintain Windows Server 2012 infrastructure, such as identity management, rights management, Federated services, network load balancing, and failover clustering. Designing and Implementing a Server Infrastructure - This course provides students with the skills and knowledge needed to plan, design, and deploy a physical and logical Windows Server 2012 Active Directory Domain Services (AD DS) infrastructure. Implementing an Advanced Server Infrastructure - Students learn skills to plan and implement a highly available, secure infrastructure with focus on Active Directory® Federation Service (AD FS), public key infrastructure (PKI), and Active Directory Rights Management Services (AD RMS). Implementing a Desktop Infrastructure – This course provides students with the skills and knowledge needed to plan, design, and implement a Windows desktop infrastructure. The course provides guidance on planning and deploying desktops by using several technologies such as User State Migration Tool (USMT), Microsoft Deployment Toolkit (MDT), Virtual Desktop Infrastructure (VDI), and more. Additionally, the course also teaches learners how to protect desktops and monitor their health and performance. Implementing Desktop Application Environments – This course provides students with the skills and knowledge needed to design, deploy, and manage a physical and virtual Windows Server application management infrastructure, and focus on using Microsoft System Center Service Pack 1 (SP1). You will also learn to design, deploy, and manage Windows Enterprise applications in a physical and virtual environment and in the cloud. Monitoring and Operating a Private Cloud with System Center – This course provides students with the skills and knowledge needed to monitor and operate a private cloud with Microsoft System Center. This

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course focuses on how to manage and administer the private cloud, and it describes how you can monitor key infrastructure elements and applications that run within the private cloud. Configuring and Deploying a Private Cloud with System Center – This course provides students with the skills and knowledge needed to configure and deploy private cloud with Microsoft System Center. Students will also be able to produce a high-level design that accounts for requirements for the private cloud environment, build the core components necessary for delivering services on the fabric, allocate resources to the private cloud and grant access to the private cloud. Core Solutions of Microsoft Exchange Server – This course will provide you with the knowledge and skills to plan, deploy, manage, secure, and support Microsoft Exchange Server. This course will teach you how to configure Exchange Server and supply you with the information you will need to monitor, maintain, and troubleshoot Exchange Server. This course will also provide guidelines, best practices, and considerations that will help you optimize performance and minimize errors and security threats in Exchange Server. Advanced Solutions of Microsoft Exchange Server – This course will provide you with the knowledge and skills to configure and manage a Microsoft Exchange Server messaging environment. This course will also teach you how to configure Exchange Server, and it will provide guidelines, best practices, and considerations that will help you optimize your Exchange Server deployment. Core Solutions of Microsoft SharePoint Server – This course provides students with the skills and knowledge needed to configure and manage a Microsoft SharePoint Server environment. This course will also teach you how to configure SharePoint Server, as well as provide guidelines, best practices, and considerations that will help you optimize your SharePoint server deployment. Advanced Solutions of Microsoft SharePoint Server – This course provides students with the skills and knowledge needed to plan, configure, and manage a Microsoft SharePoint Server environment. Special areas of focus include implementing high availability, disaster recovery, service application architecture, Business Connectivity Services, social computing features, productivity and collaboration platforms and features, business intelligence solutions, enterprise content management, web content management infrastructure, solutions, and apps. The course also examines how to optimize the Search experience, how to develop and implement a governance plan, and how to perform an upgrade or migration to SharePoint Server. RedHat System Administration I – This course provides students with the skills and knowledge needed to perform a graphical installation of Linux, manage physical storage, introduction to the command line, learn how to install and configure local components and services, establish network and secure network services, manage and secure files, administrator users and groups, deploy file-sharing services, GUI-based tools and key command-line concepts and basic security skills. RedHat System Administration II – This course provides students with the skills and knowledge needed to perform network configuration and troubleshooting, manage file systems and logical volumes, control user and file access, install and manage services and processes, perform essential command-line operations, troubleshoot file systems and partitioning, LVM, access control, and package management. RedHat System Administration III – This course provides students with the skills and knowledge needed to deploy and manage network servers running caching Domain Name Service (DNS), MariaDB, Apache

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HTTPD, Postfix SMTP nullclients, network file sharing with Network File System (NFS) and Server Message Block (SMB), iSCSI initiators and targets, advanced networking and firewalld configurations, and the use of Bash shell scripting to help automate, configure, and troubleshoot the system. Through lectures and hands-on labs, students who have already earned the RHCSA certification will be exposed to all competencies covered by the Red Hat Certified Engineer (RHCE) exam. RedHat RHCSA Rapid Track – This course builds on a student's existing understanding of command-line based Linux system administration. Students should be able to execute common commands using the shell, work with common command options, and access man pages for help. This course is designed as an accelerated course for student who have 2+ years of experience managing a linux environment (any distribution). Students lacking this knowledge/experience are strongly encouraged to take Red Hat System Administration I and II instead. IINS (Implementing Cisco IOS Network Security) – Students will focus on the design, implementation, and monitoring of a comprehensive security policy, using Cisco IOS security features and technologies. ICOMM (Implementing Cisco Voice and Unified Communications Administration) – Students learn the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, like system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager. Operating Systems Part 1 – In this course students learn the introductory and basic levels of computer software and hardware technologies. Students will acquire the skills necessary to deploy & manage Computer Networks and Operating Systems. Operating Systems Part 2 – In this course students learn the intermediate levels of computer software and hardware technologies. Students will use the skills they learned in Part 1 and learn to plan & secure Computer Networks and Operating Systems. Operating Systems Part 3 – In this course students learn the advanced levels of computer software and hardware technologies. Students will use the skills they learned in Parts 1 & 2 and learn to identify and troubleshoot Computer Networks and Operating Systems. Microsoft Server Part 1 – This course provides students with the skills and knowledge needed to implement and manage a Windows server or server product infrastructure. Microsoft Server Part 2 – This course provides students with the skills and knowledge needed to design, deploy, and administer a Windows server or server product infrastructure. Students will be required to use the knowledge and skills acquired in Part 1 to be able to perform tasks on labs. Microsoft Server Part 3 – This course provides students with the skills and knowledge needed to identify and troubleshoot a Windows server or server product infrastructure. Students will be required to use the knowledge and skills acquired in Part 1 & 2 to be able to perform tasks on labs. Microsoft Engineer Part 1 – This upper level course will prepare students with skills to implement & manage Windows Client & Server systems. Students will choose to concentrate on a single discipline from the following options: Exchange Server, SharePoint Server, Azure Web Services, and System Center.

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Microsoft Engineer Part 2 – This upper level course will prepare students with skills to plan, design & maintain Windows Client & Server systems. Students will choose to concentrate on a same discipline from Part 1 within the following options: Exchange Server, SharePoint Server, Azure Web Services, and System Center. Office 365 Web Applications – This course is an introduction to the Microsoft® Office 365™ (with Skype® for Business) in a cloud-based environment. It is used as an orientation to the full suite of Office 365 cloud-based tools. Project Management Essentials – In this course, students will learn, identify and apply generally recognized practices in project management. Developing Successful Interpersonal Skills – This course will prepare students for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients. Writing for the Business Professional – In this course, you will learn the essential skills needed to organize your thoughts and select the best words and phrases to clearly convey them in writing. Providing Outstanding Customer Service – This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Evolving in to the Manager Role – In this course, students will learn how to confidently acquire and build these skills through relevant discussions, team and individual activities.