careconnection march 2014
DESCRIPTION
Baptist Health's employee newsletter for March 2014TRANSCRIPT
Striking back at stroke.
Care ConnectionMarch2014
2 CareConnection
Building the future of stroke care.
Operational Leadership
A multidisciplinary operations team, led by Nicole Thomas,
VP, Specialty Services, is working diligently to operationalize
our Stroke & Cerebrovascular Center. Areas of focus include:nUtilizing our pediatric cath lab for procedures to startnCompleting our new neuro-interventional suitenRecruiting nursing, OR, IR and support staff with
neurovascular experiencenDeveloping 24/7 nurse practitioner support in neuro ICUnExpanding our stroke program to be comprehensivenCreating a dedicated neuro emergency suitenLaunching telemedicine capabilities in each of our EDsnHiring a dedicated stroke liaison for physician relationsnBuilding a regional referral alliance for stroke carenSubmitting dozens of research protocols for approvalnOpening a new neurovascular outpatient clinic within Lyerly
State-of-the-art Facilities
Four floors of the new Wayne and Delores
B. Weaver Tower are dedicated to the care
of our neurosurgical patients, featuring:nAdvanced Neurosurgical Operating
Suite with intraoperative MRI and
CT capabilitiesn Dedicated Neuro Interventional Suites
with biplane imagingn 48 private suites for medical and surgical
neurological caren Dedicated 12-bed Neuro ICU, soon to be
expanded to 24
We anticipate that our new, advanced
stroke capabilities will have the intensity
of a Trauma Center.
Stroke is the 4th leading cause of death in our community, and a major cause of disability.
To fight the devastating impact of stroke, we are creating what will soon become the regional
epicenter for treatment of strokes, brain aneurysms and other cerebrovascular conditions –
the Stroke & Cerebrovascular Center at Baptist. Our vision is to create unparalleled access
to care – so patients no longer have to leave our region for advanced, life-saving treatments.
March2014 3
Advanced Capabilities
Our new Stroke & Cerebrovascular Center
will provide ground-breaking minimally
invasive procedures. These will include flow
diverter technology, stenting and coiling
treatments, as well as more traditional
methods, such as clipping and bypasses. Conditions treated include:n Acute Stroken Brain Aneurysm n Cerebrovascular Diseasen Arteriovenous Malformation (AVM)n Dural Arteriovenous Fistulae n Cavernous Angioman Carotid Stenosis n Brain Tumorsn Meningioman Trigeminal Neuralgia/Hemifacial Spasmn Pediatric Neurovascular Conditions
Regional ReferralTransfer Center
On March 17, we are launching a single point of
contact for all referrals of patients with stroke or other
cerebrovascular conditions. A 24/7 staff of dedicated
Patient Transfer Coordinators will follow precise
protocols for streamlining patient transfer by giving
the referring physician the opportunity to connect
directly with the neurosurgeon.
Jacksonville
Melbourne
Tallahassee
Medical Leadership
Two of the nation’s most highly regarded
neurovascular surgeons will join Lyerly
Neurosurgery on March 17, providing
medical leadership to our Stroke &
Cerebrovascular Center. Medical staff
collaboration will include many specialties:n Neurosurgeryn Neurologyn Emergency Physiciansn Anesthesian Pulmonary Intensivistsn Neuroradiologyn Medical Hospitalists
Earl Mally, Senior Vice President,
is recruiting Neuro-Critical Care
Physicians and a Stroke Neurologist.
Educational and research components will
include hosting endovascular fellows and
international physicians.
It may seem like just
yesterday that Baptist
Health received its
Magnet re-designation
from the American Nurses
Credentialing Center (ANCC), but
we are now in the window for collecting data that
will be used for our next Magnet application in
June 2016.
Five Magnet Components
The five components of the Magnet Model still
apply, which are:
nTransformational LeadershipnStructural EmpowermentnExemplary Professional PracticenNew Knowledge, Innovations and
ImprovementsnEmpirical Outcomes
However, the ANCC
has released a new
Magnet Application
Manual that makes some
significant changes in how we
will be presenting this information.
Changes to Magnet Application
Kathy Murray, RN, MSN, NEA-BC, assistant
administrator of Patient Care at Baptist
Beaches, is a key leader in preparing our
next Magnet document.
As Ms. Murray explains, “One of the biggest changes is that the number of examples allowed for the document have been reduced. This means that although the application will be shorter, our examples will need to be much more robust.”
4 CareConnection
Magnet 2016We are now in the data collection window for our next Magnet re-designation
StructuralEmpowerment
ExemplaryProfessional
Practice
TransformationalLeadership
New Knowledge,Innovations & Improvements
Global Issues in Nursing & Health Care
EmpiricalOutcomes
The 2016 Magnet
application will include
just 49 sources of
evidence rather than
60, as included in our
2011/2012 application.
This time, the
application is limited to 350 pages, rather than
the 3,000 pages we
submitted last time.
350 pages
49sources of evidence
March2014 5
nTransformational Leadership Chief Nursing Officer’s “A Day in the
Life” Blog Dr. Raines blogs frequently about issues of
importance to nurses and other disciplines.
Employees are invited to join the conversation
and may participate anonymously if desired.
Her latest posting can be found on the
intranet home page.
nStructural Empowerment Tuition Reimbursement and Scholarships In 2013, more than $1.3 million was awarded
to nurses and other employees for tuition
reiumbursment and scholarships to attend
professional development conferences
with LEAP funds, provided through
Human Resources, and by the Baptist
Health Foundation.
nExemplary Professional Practice Initial and Annual Competency Tools In order to consistently assess and document
RN competencies, a system-wide task force
developed two new competency tools. The
Initial Competency Tools for newly employed
RNs were implemented in September 2013,
and the Annual Assessment of Competencies
was implemented in November 2013. Nurses
interested in serving on the task force to
continue developing and updating the tools
may contact Teri Briggs, (for adult units) at
202.3412, or Melanie Vermillion for pediatric
units at 202.8700.
nNew Knowledge, Innovation and Improvements
Lippincott Procedures This Point-of-Care Tool is written by practicing
nurses to assist in delivering the safest, most
effective care possible for more than 1,400
different procedures. Staff are using the tool in
growing numbers every year, with more than
14,000 hits in 2013. The most popular topics
are ECG, blood product transfusion, and IV
catheter insertion.
nEmpirical Outcomes Core Measure: Reducing
Hospital Readmissions To improve outcomes in congestive heart
failure (CHF), dedicated staff within the
Quality Department identify and track CHF
patients during their hospital stay and work
with physicians and nurses to ensure that
all evidence-based best practices are met.
Clinical nurse navigators facilitate safe patient
discharges from the hospital and coordinate
patient follow-up visits with their primary care
physician. This best practice has contributed
to a reduction in preventable patient
readmissions to the hospital.
According to Senior Vice President and Chief Nursing Officer Diane Raines, DNP, RN, NEA-BC,
“Magnet designation isn’t an achievement we set out to accomplish every four years. It is a
continuous journey. During these last two years, we have continued to strengthen our individual
practice and processes within the health system. Now it’s time to not only keep up that good work,
but focus on how we will present this information in our next application.” Some examples of
initiatives we have continued to develop since our last Magnet application include:
Magnet Pin Contest Details on page 6
The Magnet journey never stops
Magnet pin contestBaptist Health will once again make Magnet lapel pins available during the next phase
of our Magnet journey. Employees will be able to earn these pins by showing that they
use the Magnet model to improve outcomes or demonstrate Magnet principles in their
daily work.
Employees are invited to submit pin designs for our 2016 Magnet lapel pin. The winner
will be awarded a prize and will be featured in CareConnection.
Contest Rules
n Designs should represent our journey toward Magnet (such as Magnet 3.0) or Magnet principles, such
as our Culture of Safety.
n Designs can be no larger than 1.25 inches in diameter. Larger sketches can be submitted in order to
show detail, but the designs should be able to be reproduced at a size no larger than 1.25 inches.
n Any color or metal can be used.
n The deadline for submissions is Friday, April 11, 2014. A winner will be announced during National
Healthcare Week (May 11 - 17).
n Submit an electronic version of your design to [email protected] . Designs can be scans of hand
sketches or computer-generated.
n Public Relations/Marketing reserves the right to alter the winning design to make it functional for the
manufacturing process.
Certified Nurses Day on March 19 provides the
opportunity to recognize the value of certifications
and honor those who have achieved them. As a
Magnet™ health system, we take this opportunity
to recognize all certified employees knowing that
their credentials not only benefit the employee
and strengthen our organization, but also enhance
the care of the patients and families we serve.
“Certification is the hallmark of professional
development for those in clinical and nonclinical
roles and demonstrates that those who are
certified have met the standards of their
profession. We believe that meeting those
standards individually helps us fulfill our mission of
providing excellent care to our community,” says
Senior Vice President and Chief Nursing Officer
Diane Raines, DNP, RN, NEA-BC.
Please take the time to view the list of certified
employees at Baptist Health on the employee
intranet main page and thank them for their
commitment to their profession.
Certification is the hallmark of excellence
6 CareConnection
March2014 7
Caring pins encourage employees to pay it forwardAs we fulfill our mission of caring, professional
caregivers can often feel stressed and
overwhelmed. To help foster a caring, authentic
environment at Baptist Health, a Caring Council
of individuals from multiple disciplines and
locations throughout the system has been
working together since August 2013 to foster
more compassion in the workplace.
In January, the Caring Council introduced a new
way to recognize employees for moments of
exceptional caring: the “I CaRE” pin.
The “I Care” pin is made to give away. When
an employee sees a co-worker demonstrating
exceptional caring, the employee gives the “I
Care” pin to that person. The recipient wears the
pin for a few days, but looks for opportunities to
give it away when they witness another caring
event. Each time the pin changes hands, the giver
calls 202.5600 and reports his or her name, the
recipient’s name and a short description of the
caring act.
The first “I Care” pin was presented at Baptist
Nassau to Vickie Appleby, a technician in the
AAU/ICU. Making the presentation was Jim
Tippins, senior chaplain at Baptist Nassau, who
co-chairs the Caring Council along with Dawn
Smith, RN, assistant nurse manager, Baptist
Beaches. Tippins said, “Vickie Appleby grew up
with her grandmother who operated a group
home for developmentally challenged, senior
adults. A patient on the AAU/ICU with significant
developmental issues was refusing to eat and
was very unhappy. The patient was unable to
communicate with staff except by cries and
agitation. Vickie interacted with the patient in
such a beautiful way. In just a few days, the patient
was eating and beginning to thrive again.”
A short time later, Appleby presented the pin
to Rudi Broussard, RN. She said, “I gave Rudi
the pin because as an RN, she has no problem
helping out a lower-ranking employee, such as
the techs. She is hands-on and will assist with
anything. Nursing and health care have changed
and everyone is busy, but she is still willing to help
others with their tasks.” Now it is Broussard’s turn
to find someone to present the pin to and pay
it forward.
“I CaRE” pin stories are posted on the employee intranet. From the
home page, select the “About Us” tab and the topic on the left called,
“We Are Caring.”
Rudi Broussard, Vickie Appleby and Jim Tippins
8 CareConnection
Healthy For Life, in partnership with Diabetes &
Nutrition Resources and the Wolfson Wellness
Center, is once again hosting DOWN TO SIzE,
a year-long diabetes prevention challenge.
Recently, 25 Baptist Health employees were
selected to take part in this life-changing
initiative. DOWN TO SIzE is based on the
Centers for Disease Control and Prevention’s
National Diabetes Prevention Program. It is
designed to lower the risk of type 2 diabetes and
teach participants how to lead healthier lifestyles
through weight management and physical activity.
The participants will work with a team of wellness
coaches, registered dietitians and personal
trainers – over the course of a year – to help
achieve these goals. Participants who meet
certain goals will receive perks, including gift
cards, prize baskets, recognition and more.
All of the participants will receive a free gym
membership, courtesy of the Wolfson
Wellness Center.
H e a l t H y F o r l i F e
2014 Down to Sizechallenge begins
MarchSocial Work Month
March 12Annual Autism SymposiumUNF University Center
Online registration available through March 10 at
wolfsonchildrens.org/autism
March 19Certified Nurses Day
Baptist Health uses this day to honor ALL employees
who hold certifications. See page 6.
March 30Doctors’ Day
april 5Jacksonville Congenital Heart WalkArena Plaza at UNF
Registration at 8 am. Walk will begin at 9 am.
Join the Wolfson Children’s team by contacting
Jim Clendaniel, manager, Pediatric Cardiology,
at [email protected] . Click here to register.
May 2Pastoral Care Conference UNF University Center
“The Way to Wellness: Coping with Mental Illness
and Trauma through Pastoral and Psychological
Counseling”
Register by going to eventbrite.com and searching for
key words in the title above.
Baptist Health Calendar
March2014 9
challenge beginsTonia BellHealth Unit CoordinatorBaptist Jacksonville
Courtney BrownAssociate Care Provider I Baptist Jacksonville
Natalie ClayUtilization Management NurseBaptist Jacksonville
Demica Davis Associate Care Provider III Wolfson Children’s Hospital
Eula DavisFood Service Associate IIBaptist Jacksonville
Kathy DavisDiagnostic Medical Sonographer Baptist Jacksonville
Trevor DavisPatient Access Representative IIIAgeWell Institute
Shari DowdSocial Worker IIBaptist Jacksonville
Rachel Flores Office Specialist IIBaptist Jacksonville
Yolanda Grant Associate Care Provider IWolfson Children’s Hospital
Tasha HuntEmployee Health Nurse Baptist Jacksonville
Barbara KnightCustomer Service RepresentativeBaptist Jacksonville
Daniel MorrisonPatient Access Representative IIIBaptist Jacksonville
William MosierPatient Access Representative IIBaptist Jacksonville
Marsha PaceLab Quality CoordinatorBaptist Jacksonville
Meet the DoWN to SiZe participants!
Patricia PendletonRegulatory Compliance ManagerBaptist Home Health Care
James PotterAssistant Nurse ManagerBaptist Jacksonville
Theresa PyeNurse NavigatorWolfson Children’s Hospital
Valerie Sadler Employee Benefits Specialist Baptist Jacksonville
Yashica SmallsZone Manager Baptist Home Health Care
Ross SpatzAssistant Nurse ManagerBaptist Jacksonville
Derryl WarrenNuclear Medicine TechnologistBaptist Jacksonville
Lynn WheeldonSecretaryWolfson Children’s Hospital
Robert WilcoxPatient Accounting SupervisorBaptist Jacksonville
Nora Williams Nurse Manager Support AssociateWolfson Children’s Hospital
10 CareConnection
In order to support safe Bar Code Medication
Administration (BCMA) scanning scheduled to
go live at the Baptist Jacksonville and Wolfson
Children’s Hospital campuses beginning May
19, changes are being made to both adult and
pediatric patient armbands. These changes
include the addition of multiple 2D data matrix
bar codes to facilitate scanning not dependent
on the position of the patient’s arm; removal of
patient type, age, room/bed; a larger font; and
relocation of some patient information.
The Laboratory will continue to utilize the linear
barcode on the armband, but it too has been
made safer so that positive patient identification
utilizing the patient’s armband is again necessary.
Changes to the HIM label include removal
of the physician name, age, sex and room/
bed. In order to support the BCMA Go-Live,
armband replacement changes will need to be
implemented on all campuses prior to May 19.
More details about the armband implementation
date will be forthcoming in communications,
including CareConnection.
Armbands § ONLY the armband label can be scanned as the Positive Patient ID (PPID)
• Cannot scan from any other form of patient information, including paper form of patient label.
§ If an armband is removed, it must be replaced immediately.
• Enter the “Armband Reprint” order into the EMR • PAS will print it to the patient unit/location and for OR, it will print to them.
Current Future Patient Label
Patient Armband Label
Patient MUST have a PPID armband on at all times (exceptions per policy)
Patient Label & Armband Label
Armband changes coming soon
March2014 11
Mandatory information security training coming in April
The Department of Health and Human Services
defines information security as “the protection
of information and information systems from
unauthorized access, use, disclosure, disruption,
modification or destruction in order to provide
confidentiality, integrity and availability.”
Information security is achieved through
implementing technical, management and
operational measures designed to protect
the confidentiality, integrity and availability of
information. Based on this definition, EVERYONE
is responsible for ensuring that all security
measures are followed to protect patient and
personal data.
The goal of an Information Security program is
to understand, manage and reduce the risk to
information under the control of the organization.
One way to do this is by reiterating security to
anyone with access to sensitive data, such as
Protected Health Information (PHI) and Personally
Identifiable Information (PII).
In order to protect the confidentiality, integrity
and availability of PHI and PII throughout Baptist
Health, the Information Security Department has
developed a web-based training focusing on
information security. The initial training will be
launched in April, and will be assigned
through eLearning.
This mandatory training includes a 10-question
test at the completion of the course that users
must pass with a minimum of 70%, or the course
will need to be repeated. Anyone who does not
complete the training and test runs the risk of
having their computer access suspended until the
training is completed.
The training is relatively short, and the test
comes directly from the training presentation.
Don’t risk losing your access; take the training
and test as soon as it is available in order to
protect everyone.
If you have any questions, please contact
the Service Desk at 202.7565 or
Information Security –
can you define it?
12 CareConnection
“Robyn Kay and the AntiMicrobials”
Hand hygiene takes center stage during leadership rounds at Baptist Jacksonville
Earlier this year, employees were invited to
create videos for a Hand Hygiene Contest. To
provide inspiration, leaders at Baptist Jacksonville
rounded throughout the hospital in February,
performing popular songs with new hand hygiene
lyrics that were created by Clinical Epidemiologist
Robyn Kay, MPH, who first performed the songs
by herself at a Baptist Jacksonville nursing
leadership meeting. The group was so inspired
they decided to take it on the road…or at least
throughout the hospital.
“The next Wednesday, we met to create signs
and costumes, and someone said that we needed
a guitar,” Kay said. “That is when Michael Lanier
was brought in.”
Lanier, vice president of Operations, had an old
guitar in his office and agreed to accompany the
singers. “We were able to pull it all together in
pretty short order, and off we went,” he said.
“I was just the backup band. Robyn really
carried the show, along with her crew
of singers.”
Dubbed, “Robyn Kay and the
AntiMicrobials,” they performed
throughout the hospital on two
Wednesdays in February. “We sang
everywhere,” Kay said. Their
repertoire included:
n“These Hands Are Made for
Washin’,” to the tune of “These
Boots Are Made for Walkin’”
n“Phantom of the Hospital” to the
tune of “Phantom of the Opera”
n“Friends in Hospital Spaces” to the tune of
“Friends in Low Places”
n“Put Your Hands Up” to the tune of “All the
Single Ladies (Put a Ring on It)”
“According to a recent article in the New
York Times, studies have shown that, without
encouragement, hospital workers wash their
hands as little as 30% of the time that they interact
with patients,” said Nancy Simon, vice president
of Patient Care Services at Baptist Jacksonville.
“Our team of directors came together with their
creativity and produced this fun road show.”
“I knew our mission was accomplished when staff started dancing with us. Weeks later, I still catch myself singing the ‘Put Your Hands Up’ jingle. I am hoping physicians and staff are still singing, too, as they go room to room washing their hands.”
Nancy Simon, RN, BSN, MA, NEA-BC, FACHE
March2014 13
Wolfson Children’s Challenge raises $300,000 & counting
PHILANTHROPY ENHANCES OUR CARE
Thank you to the many employees and their families, physicians and volunteers who took part in our Wolfson Children’s Challenge (formerly called One to Grow On) on February 1.
Held for the first time at Bragan Field at the Baseball
Grounds, and once again presented by RPM
Automotive, the event featured the fifth annual
55-mile Ultra Marathon, Ultra Relay and Family Fun
Run. WJXT TV 4 hosted our annual Wolfson Children’s
Challenge Telethon on January 15, which raised more
than $42,000.
Funds from the 2014 Wolfson Children’s Challenge
will go toward a Nuclear Medicine SPECT/CT
Camera and start a technology support endowment.
A portion of all gifts to the Wolfson Children’s
Challenge will be matched by Baptist Health for the
Wolfson Children’s Challenge Endowment.
By the NumbersnRaised $300,000+
n20 Ultra Marathoners
n90+ Ultra Relay Teams
n1,000+ attendees
n55 Wolfson Children’s Hospital patients honored
n275 Wolfson patients honored in 5 years of event
Breastfeeding testimonialJillian Lortz, MPH, Community
Relations Department,
Baptist Beaches
We have been blessed with two
healthy babies in the past two years.
Our beautiful daughter, Leila, was
18 months old when our son, Brady,
came along this past June. I was able
to breastfeed my daughter for seven months, but
I had a hard time in the beginning. Luckily, during
my three-day stay at the Baptist Beaches LDRP Unit,
Loretta Haycook, RN, IBCLC, lactation consultant,
spent time with me every day, making sure that the
proper technique was used from the start to avoid
unnecessary pain. She gave me the best advice to
make nursing my child an enjoyable time. Every few
weeks, it seemed like I had some new questions, and
Loretta was always available when I needed her advice.
She walked me through some situations that I would
have given up on without her help.
After my son was born, Loretta came to visit me again
to make sure I had a good start. Things seemed so
easy this time around since I was more confident in
knowing what to do. I feel like I have gained a trusted
confidant through these experiences in working with
Loretta. I still call her if I have questions. I like to tell all
my friends and family members who are having babies
to tap into all the resources, such as the lactation
consultant, at the hospital where they deliver. They
are such a valuable gift to us!
14 CareConnection
Baptist Health and First Coast News are
partnering with two breast cancer survivors to
provide newly diagnosed women who receive
chemotherapy treatment in the community with a
free “Got Your Back” Pax and My Chemo Cocktail
& Me 5-in-1 treatment guide.
Lucy Gross-Barlow of St. Marys, Georgia, and
Sharon Crews of Waycross, Georgia, decided
to partner with Baptist Health on this project
because Gross-Barlow was a patient at the Hill
Breast Center. The program is being funded in
part by Baptist Health, Buddy Check donors
and First Coast News, at Baptist Jacksonville
and the goal is that other area hospitals will also
get involved.
To receive a “Got Your Back” Pax, patients need
to provide documentation from their physician
that they are or recently started receiving
chemotherapy as part of breast cancer treatment.
Bags can be picked up by appointment only from
breast care coordinators at any Baptist Health
hospital. For questions, call Linda Allen, Baptist
Health director of women’s imaging, at 202.1891.
To make a gift to help other women receive a
Back Pax, make checks payable to: Baptist Health:
Buddy Check Project or donate online at
https://foundation.baptistjax.com/buddycheck
“Got Your Back” Pax available to women receiving chemo for breast cancer
Patient safety contestHow would you define patient safety? As part of our Culture of Safety initiative, Baptist
Health invites employees to develop a definition
of patient safety. An interdisciplinary committee
will judge the entries and award a prize to the
winner. The contest runs now through March 17.
Send your entry to [email protected]
GATE River Run volunteers needed Volunteers are needed to staff a water station at
the Reid Building during the GATE River Run on
Saturday, March 15. The GATE River Run is the
largest 15K race in the United States, with more
than 24,000 runners participating last year. For
more information, please contact Danielle Leen at
[email protected] or 202.2530.
National wear red day
Managed Care/Finance team
March2014 15
EMPLOYEE SURVEY
More than a paycheck - learn about your Total Rewards
benefitsprograms
wellness
merit
visionlistening
health
education
worklife
qualitytuition
PTO
development
skill
discounts
variety caring
learningawards
rewards
recognition
growth
dental
values
service
safety
culture
salary
mentoring
mission
training
openness
medical
opportunities
advancement
career
communityfairness
excellence
teamwork
appreciation
performance
relationshiptechnology
careerbuilding
feedback
camaraderie
compensation flexibility
compassionpaycheck
motivate
insurance
alignment
engagement
Compensation is not a paycheck only. In fact, it includes much more.
Baptist Health strives to provide a Total Rewards
program that includes a generous employee
benefits package, competitive compensation,
a variety of opportunities for development, a
highly supportive work-life, and a responsive
environment where your voice is heard.
Here are just a few highlights of the Total Rewards
of working at Baptist:
nAll eligible employees are offered a
generous benefits package that includes
retirement, life insurance, medical dental
and vision insurance, and Paid Time Off
(PTO), which add to total compensation.
nOur minimum wage was raised from $8.50 to
$9.50 per hour, while Florida minimum wage
remains at $7.93 per hour.
nThere are many opportunities for staff to
express thoughts or ask questions, via open
forums, listening sessions, comment cards,
CEO and CNO blogs, leadership rounding,
or a personal visit, call or email to leadership.
nTotal Rewards also include many different
programs. We provide many unique plans
such as financial assistance for first-time
homebuyers, our Spirit of Caregiving program,
and services to help employees caring for
elderly parents. There are many more!
In the next CareConnection, we will highlight
Total Rewards, including programs that you may
want to take advantage of, if you haven’t already.
If you have a question in the meantime, feel free
to contact [email protected]
16 CareConnection
Integrationacupuncture Services Offered by Primary Care Physician
Sharon Reinertsen, MD, Baptist Internal
and Family Medicine, at the Pavilion,
Baptist Jacksonville, offers medical
acupuncture to patients to encourage
natural healing in the body and improve
overall function. Medical acupuncture
stimulates the release of chemicals
naturally produced in the body that change
the nervous system’s perception of pain and
can help influence the body to heal itself. It is
only performed by a fully licensed physician with
additional training in acupuncture techniques.
The initial pre-treatment consultation is covered
as an office visit and insurance rates apply.
The acupuncture treatments are $120 and full
payment is required at the time of the service.
Insurance coverage varies for acupuncture.
Acupuncture does not replace the need for a
primary care physician. To schedule a consultation
to discuss if acupuncture is right for you, call
396.0000 or click here
New Manager at Collins RoadPlease welcome Denise Bourquin,
RN, BSN, who recently joined Baptist
Primary Care Collins Road as the new
office manager. She recently moved to
the Jacksonville area from San Antonio,
Texas, where she managed a Pulmonary
Hypertension Clinic for the University of
Texas Health Science Center.
Barbara Lauderdale Retires from Baymeadows
Best wishes to Barbara
Lauderdale, RN, Baptist
Primary Care Baymeadows,
who retired February 27
after more than 38 years of
working alongside Arthur
“Buster” Browning, MD.
“My time as a nurse has been very rewarding,”
Lauderdale said. “During these many years, I
have had the opportunity to witness multiple
generations pass through the doors of our
practice and feel a sense of gratitude for the
opportunity to be a part of their lives, through
times of trial and joyful moments.”
“Barbara has always had a kind heart and gentle
approach toward her patients,” said Christine
Adair, medical assistant/front office specialist.
“Not only has she demonstrated commitment
and diligence throughout her 38 years, but she
is compassionate, humble and has always given
100% while never looking for validation.”
Victory Summit Baptist Neurology Group
participated in the Victory Summit
in January, a national educational
series created by the Davis
Phinney Foundation for people
affected by Parkinson’s disease.
zhigao Huang, MD, presented
information about Deep Brain Stimulation
(DBS), which involves the surgical implantation
of a neurostimulator, a device similar to a heart
pacemaker. Alex Blacka, MA, (right) and Stephen
Stanley, MA, (left) staffed a table at the event,
answering questions about Parkinson’s and DBS.
P h y s i c i a n I n t e g r a t i o n
March2014 17
Baptist to Build Doctors’ Office in Nocatee Baptist Health has purchased close to an acre
of land in the Nocatee Town Center for a new
Baptist Primary Care office. Nocatee is a new
master-planned community in Ponte Vedra. The
new office, which will be off Crosswater Parkway
in St. Johns County, will include up to three
physicians providing primary care for both
adults and children. Construction is planned to
start in late summer, with the office opening in
early 2015.
Karen Mance Retires from Regency
Congratulations and best
wishes to Karen Mance who
retired from Baptist Primary
Care Regency on February
28, after 40 years as a nurse
and 17 years with Baptist.
Mance left once and came
back because she felt at home with Baptist. She
has enjoyed seeing patients get well.
NassauB a p t i s t N a s s a u
Nurse Makes Poster Presentation at Research Symposium
Kudos to Annette
Acosta, RN, BSN,
GE Lab, for being
selected as a
poster presenter
at the Sigma Theta
Tau International
2014 Spring Research Symposium, held at the
University of North Florida on February 7. Acosta
was able to discern through research that failure
of colon preps is not related to the various
medication preps, but due to failure in patient
compliance in taking the preps correctly. She was
able to show how important patient education is
when preparing patients for colonoscopy.
Employees Donate Toys to Micah’s Place
Employees
in the Labor
and Delivery,
Nursery and
Mother/Baby
units recently
purchased toys
for children at
Micah’s Place, using points they had accumulated
by collecting Pampers diaper labels and entering
the codes online as part of the company’s rewards
program. Micah’s Place, located in Fernandina
Beach, is the only Certified Domestic Violence
Center in Nassau County. Pictured are: Amanda
Parker, RN, Christy Claxton, RN, and Jettie Collier,
surgical technician/ACP.
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JacksonvilleB a p t i s t J a c k s o n v i l l e
Baptist Jacksonville Highlighted Nationally as Nurse FriendlyBaptist Jacksonville’s nursing program has been
highlighted as one of the top 10 “nurse-friendly
hospitals” in the U.S. A nursing website listed
Baptist Jacksonville as No. 4 in an original list
of the 30 most-friendly hospitals nationally.
The website, www.TopRNtoBSN.com looked
at hospitals that value their nursing staff and
provide employees with a host of benefits and
outstanding work environments.
The website pointed to Baptist offering
employees a comprehensive benefits package
and giving nurses adjustable schedules, training
remuneration and assistance to the tune of
$5,000 for first-time homebuyers, as well as our
Emerging Leaders Initiative.
ann Marie Grietens Named Director of adult Weaver Tower
Ann Marie Grietens, RN, MSN, has been
promoted to director of Neurosciences/
Oncology, with responsibility for all units
in the Adult Weaver Tower. Grietens
has a broad clinical and leadership
background in neurological, orthopedic,
bariatric and cardiac progressive care.
She joined Baptist Jacksonville in July 2012 as
nurse manager of Heart 4 North. “During her
time as manager, Ann Marie made significant
improvements in patient satisfaction and quality
outcomes, while maintaining stewardship
responsibilities,” said Nancy Simon, RN, NEA-BC,
FACHE, vice president, Patient Care Services.
Grietens has a Bachelor of Science in Nursing
from the University of New Mexico, Albuquerque,
and a Master of Science in Nursing from
Regis University.
Bonnie Hood Retires From Hill Breast Center
Best Wishes to Bonnie
Hood, Customer Service
representative, Hill Breast
Center, who retires on
March 31 after 15 years of
service to Baptist Health.
Hood started out in Patient
Access Services, working in the Pavilion and
doing registration for Labor and Delivery, the
ED and The Pavilion Inn. Later, she worked
at Baptist Primary Care, then returned to the
Baptist Jacksonville Mammogram Department
where she processes mammogram requests,
obtains histories and mammograms from outside
facilities, and drives the van that takes patients to
the hospital for surgery.
Hood is a breast cancer survivor who first battled the
disease in 2003 and again went through treatment
in late 2013. “I tell people that if you eat at the same
restaurant you cook at, it must a good restaurant.
That’s how I feel about working and being a patient
at Baptist. The technologists and radiologists are the
most talented and caring individuals anyone could
go to for their care,” she said.
Hood also appreciates the support she has
received from her co-workers. Last fall, several of
them formed a team in her honor called “Bonnie’s
BBs” and took part in the American Cancer
Society’s Making Strides Against Breast Cancer
Walk. Hood is optimistic about her future. “The
type of breast cancer I have this time is never
going to go away, but I am optimistic that we can
keep it maintained, and it will be several years
before I have to have chemo again.”
March2014 19
Distinguished Caregivers Sandra Brown, Medical
Laboratory Assistant II
An employee was having
some lab work done at
the Pavilion. She arrived
at a waiting room that was
packed, and everyone was
getting impatient. The employees at this
location called for additional assistance.
A few minutes later, Brown arrived
smiling, greeted the crowd and went to work
immediately. Her nominator said, “She has great
skills and is able to draw blood efficiently and
quickly. She was so friendly and caring with me,
and I bet she is that way with everyone.”
Justin Hamilton, Patient
Access Representative II
An elderly gentleman
slipped and fell in the
Outpatient Center and was
bleeding from cuts on his
chin and knees. Hamilton
came to the man’s side, assisted him
into a wheelchair, provided comfort and
helped attend to his injuries. He also
accompanied him to the Emergency
Department and assisted with gathering
information. “Justin continues to demonstrate
advocacy for our patients on a daily basis, and
is always willing to help with any situation,” the
nominator said.
Connie Lewis, RN,
Assistant Nurse Manager,
Infusion Center
Lewis is a Distinguished
Caregiver who was
presented with a silver pin
for the numerous recognition
cards she has received.
Group Fitness Classes at Wolfson Wellness Center The next series of classes begins the week of
March 17. Payroll deduction is available. Space
is limited, so sign up today at the Wellness
Center, Heart Hospital, second floor. For more
information, call 202.9708.
Zumba Fitness Mondays, Wednesdays and Thursdays
5:30 - 6:30 pm
Cost: 16 sessions for $80, or 24 sessions for $108
Core AbsTuesdays and Thursdays
6 - 6:30 am
Cost: 16 sessions for $70
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Want to make healthier lunch choices?Join the Healthy For Life Lunch Club and create
healthy lunches with your co-workers! This club
gives you an opportunity to swap ingredients and
enjoy an inexpensive, well-balanced lunch while
building relationships with fellow employees.
Lunch clubs will be held weekly on Tuesdays
from 12 - 12:30 pm in March. To reserve your spot
and sign up for one ingredient, email
March 11, Medical Staff Conference Room
March 18, Conference Room C
March 25, Conference Room A
Teen Volunteer Program applications Applications are being accepted for the Teen
Summer Volunteer Program. Teens, ages
14-18, can apply to earn community service
hours. Requirements for volunteering include:
written consent from a parent or guardian,
two personal recommendations from teachers,
availability to serve a weekly four-hour shift for
six weeks during the summer, attendance at
orientation and training sessions,
and immunizations.
Applications can be picked up at the Information
Desk in the hospital Lobby. Completed
applications must be submitted by March 21.
For information, call the Baptist Beaches Auxiliary
at 627.1320 or Janice Kiernan, Administration,
at 627.2910.
Distinguished CaregiverLeah Cooter, RN, Medical/
Surgical Unit
Cooter was recognized by
a patient who was admitted
to the hospital following an
emergency visit. The patient
shared, “I was unable to
notify my family, work or friends where
I was because my cell phone battery
died, and I did not have my charger. I
was unable to get any phone numbers from my
contact list and was told that there were no phone
chargers on the floor or for sale at the hospital.
Leah saw how panicked I was. After extensive
searching, she located a charger so I could let my
family know I was OK.”
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ClayB a p t i s t C l a yConvenient Medical Imaging
Patients like Starr Mariano, who
lives in Mandarin but works in
Green Cove Springs, can get
tired of fighting traffic for tests
and appointments. Last summer,
she decided to schedule her MRI
at Baptist Clay, which she drives
by every morning. Mariano was so satisfied with
her experience that she later stopped by Baptist
Clay on her way home from work one day to
schedule her screening mammogram. “The staff
here makes it as pleasant as it can be,” she said.
Diagnostic and imaging services available at
Baptist Clay include CT, MRI, X-ray, ultrasound,
mammography, bone density and laboratory
tests. Imaging exams for children are provided
by radiologic technologists specially trained to
provide the lowest radiation dose possible for an
accurate diagnosis and safe experience. For more
information or to schedule an imaging test,
call 202.2222.
SouthB a p t i s t S o u t h
Distinguished Caregiver Tiffany Jobo, ACP,
Recovery Services
Tiffany Jobo was nominated by
a patient’s family member. The
patient was scheduled for surgery
and required pre-surgical lab
work. She has what is described
as “jelly veins” and therefore, it is very
difficult, as well as painful, to draw
blood. The patient’s son requested
“the best person to do the procedure” and
Jobo was selected.
She handled this situation in a professional and
compassionate manner, putting the patient
and her son at ease and making the procedure
as painless as possible. She did this in a very
confident manner, which was reassuring to both
the patient and her son.
Volunteer Holiday Luncheon Baptist South honored our 147 volunteers for
sharing their time and talents with our patients,
families, and
staff. In honor
of their service,
volunteers
enjoyed a
catered lunch
with a concert
preformed
by the Creekside High School music ensemble.
Those reaching 100, 200, 300 and 400 hours of
service were presented with a milestone ribbon.
Volunteers also received a Publix gift card as
a small token of appreciation. In 2013, our
volunteers donated 20,057 hours of service to
Baptist South.
Volunteen Program Under WayThe Community Relations Department at Baptist
South is getting ready to interview 100 applicants
for this year’s four-week summer Volunteen
Program. Teens, ages 15 - 17, will develop
leadership skills, learn about the medical field and
obtain valuable work experience.
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WolfsonWo l f s o n
Cranking for Kids TeamKatie Ride, Walk for Life
will be held April 12, in
Amelia Island. “Team
Wolfson – Cranking for
Kids” is comprised of Baptist Health/Wolfson
Children’s Hospital, Nemours Children’s Clinic and
UF College of Medicine-Jacksonville employees,
physicians, family members and friends.
The first 100 riders to sign up for the Cranking for
Kids team will get a performance-wear bike jersey.
All walkers and volunteers will receive a Wolfson
Children’s Hospital T-shirt. The registration fee is
$45 until 5 pm on April 11, and $50 on race day.
To get information about training rides,
e-mail Team Captain Stephanie Perry at
[email protected] or 483.1280.
Register online for Team Wolfson at
http://www.katierideforlife.org/register
Wolfson Children’s Hospital Bass Tournament Sign up now for the 25th Annual Wolfson
Children’s Hospital Bass Tournament. Boats
will launch Saturday, May 17, from the Palatka
City Docks. To print the sign-up form, visit
wolfsonchildrens.org/bass
Win a Bass Boat! As part of the tournament, $10
donations are being accepted for the opportunity
to win a fully rigged 2014 Bullet 21SS Bass Boat
with Boatmate Trailer and Mercury 225 Pro XS
OptiMax Motor. This rig will be given away at
weigh-in drawing on May 17. There is no limit on
the number of tickets you can purchase and you
do not need to be present to win. Drawing entries
must be postmarked no later than April 30. To
print the form for the Bass Boat drawing, visit
wolfsonchildrens.org/bass
Hike For Hope Matthew Taylor’s Hike for Hope, a flag football
event to benefit Wolfson Children’s Hospital,
is scheduled for 3 pm, Saturday, April 5, at the
Bolles School Football Stadium. Taylor is a
Wolfson Children’s patient who was born with
cerebral palsy. He started this event to give
back to the hospital that helped him walk and
eventually, run! Wolfson Children’s patients
and celebrities from Jacksonville will play flag
football, with two quarters of the game being
played by older patients and two quarters played
by younger patients. Spectator tickets are $5
per person, and children age 3 and under are
admitted at no charge. Learn more at
https://foundation.baptistjax.com/hikeforhope
Care.com MembershipBenefits-eligible employees of Baptist Health can
receive FREE premium membership to Care.com
and up to 10 days of in-home Emergency Back-
Up Elder Care.
Emergency Back-Up Elder Care allows employees
to go about their daily activities despite
experiencing an abrupt and temporary loss of
elder care staffing coverage. When regular
arrangements fall through, the worry of finding
a qualified caregiver is lessened by knowing that
Care.com has vetted the potential caregivers.
Membership also allows you to search for
pre-screened babysitters, nannies, pet sitters,
dog walkers, housekeepers, errand runners and
house sitters.
For more information, visit bmcjax.care.com and
sign up with your Baptist Health email address.
Credit Union Shared Service CenterAlive Credit Union, which offers membership
as an employee benefit for Baptist Health
employees, is now part of the Credit Union
Shared Service Center/CO-OP Shared Branch
Network. This means that members of thousands
of credit unions nationwide can now conduct
banking transactions at any Alive Credit Union
location. All you need is your government-
issued photo ID, credit union name and
member number.
In addition, Alive Credit Union members now
have access to more than 5,000 branch locations
nationwide. Alive Credit Union has an on-site
branch at Baptist Jacksonville, Howard Building,
6th Floor. For more information, call 296.1292.
BENEFITS
PLaYERS Championship Discount Tickets Benefit Baptist Health
THE PLAYERS Championship is again offering Baptist employees special ticket prices for the annual event at TPC Sawgrass in Ponte Vedra Beach. Purchase single-day grounds tickets for $45 each, and $25 of each ticket you buy will be donated back to us through the “Chip in for Youth” program. Be sure to enter the code BAPTIST when purchasing tickets.
This price is good for any of the tournament rounds, which are Thursday, May 8 - Sunday, May 11, and there is no limit to the number of tickets you can buy. Grounds admission is FREE to kids (age 18 and under) with a properly ticketed adult. For more information, visit chipinforyouth.com
March2014 23
TPC SawgraSS • PonTe vedra beaCh, fl
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AUTOMOTIVE2004 Yamaha V star Classic (650cc) windshield, Vance & Hines exhaust, saddle bags. 20k miles, runs great. $2,500. Call 962.6903
1969 Ford Mustang coupe. Fully restored. All records & receipts. Beautiful daily driver. Asking $8,500 OBO. Contact Bob at 904.291.6339
FOR RENT4BR/2 $1,600, Heritage Landing. Wood floors, SS appliances, triple crown molding, fence, open floor plan, tons of upgrades. Shows like model. 352.598.5904
HOME FOR SALE825 sq ft Jax Beach ocean condo for sale. Live in or income rental. Property on zillow, 210.895.1637. $250,000. Email: [email protected] for info
FURNITURE64 inch flat screen TV with stand, asking $1,500. 4 drawer chest, asking for $75, and 36 inch color TV w/stand, asking $100. Ask for Donna, 904.672.6615
New Ashley furniture love seat (large). Bought in Oct. 2013. Charcoal gray, includes accent pillows. $650, email for pictures. [email protected]
MISCELLANEOUSModern brand 9’ Long board, blue and white. Used 4 times. Purchased from Surf Shack new. 904.465.6732 or email [email protected]
1999 Harley Dresser motorcycle, blue ice and silver. Mileage 29,000, Garage kept. Lots of chrome; accessories included. Asking $8,000. 904.434.7249
2 Hankook tires with 90% tread remaining. 235-65-17 size. Contact Bob at 904.291.6339 if interested
Classifieds
Goods advertised are sold by individual employees. Baptist Health claims no knowledge of goods
advertised, offering no warranties or guarantees.
Digital CareConnection CareConnection is available online.
Issues can be found on the employee intranet by clicking on Life at Baptist.
e M P l o y e e S
Submit a Classified AdNext Deadline: March 17, 2014
on the employee intranet, go to life at Baptist and select Submit Classifieds online.
Please do not include your work phone number or email in the text of your ad.
RxExpress bedside delivery
helps patients get the
prescriptions they need to
continue healing and avoid
being readmitted to the hospital.
The service is a convenient way
to have prescriptions filled and
delivered to a patient’s bedside
before discharge, eliminating
unnecessary stops on the
way home.
Pharmacy Hours:Baptist Pavilion Pharmacy (downtown)
Monday - Friday, 7:30 am - 6 pm
All other Baptist Hospital Pharmacies
Monday - Friday, 8:30 am - 5:30 pm
Here’s how it works:
nAt registration, patients are asked if they
would like their prescriptions delivered to their
bedside upon discharge.
nIf the answer is yes, the patient profile is
flagged to receive RxExpress upon discharge
to home.
nWhen the physician enters the discharge
prescriptions, they are electronically sent to the
RxExpress team.
nBaptist Pharmacy RxExpress fills the
prescription and delivers the medication to the
patient’s bedside where the co-pay is collected.
nPatients can opt in even after admission. Just
ask if they want to use RxExpress and notify the
pharmacy by phone or fax.
RxExpress bedside delivery now available