CAPE IT SBA

WORKSHOP

PROBLEM

DEFINITIONS

THE FOLLOWING SLIDES ARE

SAMPLES OF PROBLEM

DEFINITIONS FOLLOWED BY

SUGGESTIONS OF HOW TO

CORRECTLY DEFINE THE

PROBLEMS

SAMPLE

PROBLEM

DEFINITION

The HTHS was established in 1975 as a secondary institution located in Kingston. The student population is currently 1400 and an academic staff of 100. Three clerical assistants are also employed to deal with students affairs. In this office, they are solely responsible for collecting student data, storing and retrieving records and data. Their data capture operation is also mainly paper based. With the use of this method of data capture a number of issues arise. These include the length of time to retrieve records. Ease of access to data/record and sometimes crucial are missing when needed

SUGGESTED

PROBLEM

DEFINITION

The HTHS was established in 1975 as a secondary school located in Kingston. The school’s population is made up of 1400 students and 100 academic staff. Three clerical assistants are also employed to deal with students affairs in the administrative office. They are solely responsible for the collection, storage and retrieval of student data and records within the institution. In recent times the clericals have been faced with the problem of adequately capturing the students’ data. As a result, they are unable to disseminate student data to other areas of the institution in a timely manner.

SAMPLE

PROBLEM

DEFINITION

Located in the Community of X-ville, Papí Day

Care Centre employs four persons and has been

in operation since 2005. The business currently

offers several services including After-care.

Customers often complain about the inefficient

records management system used by Papí Day

Care, especially when it comes to requesting

information on their children who have left the

Centre after three to four years. This resulted in

the inconvenience to persons who need the

information; a reduction in the number of

persons using the service and the overall

productivity of the Day Care.

SUGGESTED

PROBLEM

DEFINITION

Located in the Community of X-ville, Papí Day Care

Centre employs four persons and has been in

operation since 2005. The business currently offers

several services including Pre-K, After school-care

and progress reports to parents. In recent times

customers have begun to complain about the

inefficient records management system used by

Papí Day Care, as it pertains to requesting

information on their children who have left the

Centre after three to four years. This has resulted in

the inconvenience to persons who need the

information and a reduction in the number of

persons using the service.

SAMPLE

PROBLEM

DEFINITION

The 123 High School was founded in the year 2000 at the Puss Gully Blvd, St. Catherine. The school has a population of 1100 students and 56 members of staff. It has been observed that there is a high frequency of theft of equipment from the two (2) AV Labs and three (3) IT Labs. The situation has caused teachers not to incorporate technology in the classrooms as well as students not having access to computer resources.

SUGGESTED

PROBLEM

DEFINITION

The 123 High School was founded in the year 2000 at the Puss Gully Blvd, St. Catherine. The school has a population of 1100 students and 56 members of staff. It has been observed that there is a high frequency of theft of equipment from the two (2) AV Labs and three (3) IT Labs. The situation has caused teachers to not be able to incorporate the use of technology frequently in the classrooms. It has also affected the students’ ability to access the resources in the five (5) labs.

SAMPLE

PROBLEM

DEFINITION

School X is a secondary high school located in Manchester,

Jamaica, which comprises of 1500 students and 75

teachers on the academic staff. During peak hours the

security personnel have difficulty recording motor vehicle

information entering and leaving the school compound.

On a daily basis security personnel are required to

document vehicle information such as driver’s name,

license plate no, time in and time out. During peak hours

the security personnel are unable to record all the

necessary vehicle information, which leads to a lack of

accountability. As a result the students and staff at School

X will be at risk. Vehicles can potentially enter the

compound and malicious acts can be performed by its

occupants. The security officer can lose his/her job due to

accusations of negligence.

SUGGESTED

PROBLEM

DEFINITION

School X is a secondary high school located in

Manchester, Jamaica, which comprises of 1500 students

and 75 teachers on the academic staff. On a daily basis

security personnel are required to document vehicle

information such as driver’s name, license plate no, time

in and time out. During peak hours the security

personnel are unable to record all the necessary vehicle

information of motor vehicles entering and leaving the

compound. This leads to a lack of accountability and as a

result the students and staff at School X are at risk.

Vehicles are entering the compound and malicious acts

are being performed by its occupants. A security officer

has lost his job due to accusations of negligence.

SAMPLE

PROBLEM

DEFINITION

John Brown has been a sole trader at Mappy Grove High for over 15 years. He sells a variety of food items and stationary. He serves a population of 1500 students each day.

The sole trader has a challenge in tracking and monitoring of sales and revenues on a daily basis.

As a result he experience loss of revenue and constant running out of stock.

SUGGESTED

PROBLEM

DEFINITIONS

John Brown has been a sole trader at the Mappy Grove High for over 15 years. He sells a variety of food items and stationery to a population of 1500 students each day. Mr. Brown is being faced with the challenge of keeping an accurate and up-to-date record of the business’ sales and expenses on a daily basis. As a result of this he is currently experiencing loss of revenue and constant running out of stock.

SAMPLE

PROBLEM

DEFINITION

O’KAD is an agricultural organization which helps farmers to market their produce. It is located in rural St. Elizabeth and has been in existence since 1990 with a staff complement of twenty individuals. O’KAD uses a wide variety of marketing strategies to reach its target audience. However, overtime they have been experiencing a problem within their marketing department as they have not been able to reach their intended audience. As a result, farmers have been complaining that they have significant amounts of produce left in their fields. Farmers also complain that they are unable to replenish their fields and have since withdrawn their membership. O’KAD has subsequently experienced a significant decline in their clientele causing the company to operate at a loss.

SUGGESTED

PROBLEM

DEFINITIONS

O’KAD is an agricultural organization which helps farmers to market their produce. It is located in rural St. Elizabeth and has been in existence since 1990 with a staff complement of twenty individuals. O’KAD uses a wide variety of marketing strategies to reach its target audience. However, overtime they have been experiencing a problem within their marketing department as they have not been able to reach their intended audience using the current marketing strategies. As a result, farmers have been complaining that they have significant amounts of produce being left in their fields. They have also been complaining that they are unable to replenish their fields and have since withdrawn their membership from the organization. O’KAD has subsequently experienced a significant decline in their clientele causing the company to be operating at a loss.

The End