Capability Statement

jbhifisolutions.com.au

We deliver simplified solutions you can trust

Welcome to JB Hi-Fi Solutions

Technology has the power to greatly improve your business performance, enabling your team to work on any device, anywhere and at any time as required. When you use technology to support the way you want to work, you empower your employees to do great things and supercharge business growth.

That’s where we come in!

JB Hi-Fi Solutions takes care of the technology for your business, allowing you to focus on your customers and running your business.

As one of Australia’s most trusted technology brands, we aim to offer an alternative to traditional managed service providers, by speaking your language, simplifying IT and delivering solutions you can rely on. Our capabilities span the full technology lifecycle, and we have a track record of helping businesses extract maximum lifetime value, by applying our JBS Way technology lifecycle management approach, where we Consult, Design, Build and Manage the technology solution.

If you’re ready to remove the barriers to your success by seamlessly migrating from costly and limiting legacy technologies to flexible, scalable and rapidly delivered solutions, then you’ve come to the right place.

This Capability Statement is a great place to start in gaining an understanding of our breadth of expertise and offer. We also hope this is just the beginning of our support to your business in providing the right technology solutions and support to enable new and better ways for you to work.

Sincerely,

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“Our capabilities span the full technology lifecycle"

JB Hi-Fi Solutions Capability Statement

Brett McInnesGroup General Manager - Commercial

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Use technology to transform and empower your businessThe modern workplace demands that people are able to work on any device, anywhere and at any time.

JB Hi-Fi Solutions has a strong track record of empowering businesses through an innovative approach to technology.

We can help you move away from expensive, limiting legacy technologies to flexible, scalable and fast to deploy technology solutions. We are a technology partner that can support your business now as you make this transition and beyond as your business grows and your requirements change.

Our ability to offer all this and more has allowed us to become the trusted technology partner of choice by some of Australia’s leading brands.

■ Co-creating forward-thinking technology roadmaps that enable us to scale IT infrastructure as your business needs change over time.

■ Delivering solutions and providing world-class support at the same time, so you benefit from our years of experience sooner, rather than later.

■ Managing the end-user lifecycle, so you get the most out of your devices and the people you entrust to run your business.

■ Focusing on your needs - now and in the future - through the JBS Way, our signature technology lifecycle management approach.

We deliver proven return on investment and lifelong value for our clients by:

JB Hi-Fi Solutions Capability Statement

Established in 1999, JB Hi-Fi Solutions is now one of the fastest-growing divisions of the JB Hi-Fi Group. We support businesses of all sizes in Australia and New Zealand by offering comprehensive technology solutions. This includes everything from consulting and designing your IT systems, to implementing software and devices to improve your infrastructure, to fixing IT issues out in the field.

Partnering with trusted brands you use every day As one of Australia’s oldest and largest single-source suppliers, we work with the world’s most respected brands to offer advanced and complete technological solutions. Together with our trusted vendor partners, including Microsoft, Apple, Cisco, HP, Lenovo, Telstra and Check Point, we deliver simplified solutions tailored to the needs of your modern workforce.

Managed Services Partner of the YearIn 2019, JB Hi-Fi Solutions was awarded Cisco’s Managed Services Partner of the Year for our innovative approach and the level of quality we deliver to our clients.

We are a genuine national businessJB Hi-Fi Group has a strong network of over 300 stores and business offices, present in every State across Australia. When you choose us, you get a dedicated Account Manager who works with you to understand your business strategy and technology pain points. Supported by a team of in-house technology domain experts, to provide tailored advice on lifecycle solutions that can help transform your IT and empower your business. They’re backed by specialised commercial portals ready to enable your business’ procurement needs, 24/7.

This is all delivered to you as a single integrated solution for your business, managed across the user lifecycle. Once deployed, your business continues to be supported by over 1,600 Field Engineers, there for you when you need us most.

JB Hi-Fi GroupJB Hi-Fi Solutions is 100% owned by the JB Hi-Fi Group, one of Australia’s largest and most trusted retail brands. Established in 1974, the JB Hi-Fi Group has 300 stores across Australia and New Zealand and delivers the world’s leading brands in electronics, mobile devices, gaming, audio systems, home theatres and whitegoods.

Helping HandsOur workplace giving program.

Through our Helping Hands program, JB Hi-Fi Solutions staff have donated more than $20 million to ten charity partners. Close to three-quarters of our workforce contribute to this award-winning program, with the JB Hi-Fi Group matching staff contributions dollar-for-dollar.

Corporate Social Responsibility

As one of our country’s leading retailers, JB Hi-Fi Group is committed to working with our employees, customers and suppliers to ensure a strong and sustainable future for our people and the community in which we live and operate.

65 JB Hi-Fi Solutions Capability Statement

We are a technologysolutions business andwe've got your back.

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Jordan Barry, Head of Practices, JB Hi-Fi Solutions

“Our key purpose is to ‘simplify the solution’ for our clients and talk in their language. We provide hardware, software, deployment and management services and offer flexibility for our clients, which makes the technology even more accessible.”

8JB Hi-Fi Solutions Capability Statement

Solutions to empower the modern workplaceTechnology is a driver of growth. It can enable you to meet changing customer, workforce and partner expectations, increase productivity and responsiveness, streamline operations and reduce costs. JB Hi-Fi Solutions helps you stay ahead of the competition through comprehensive and flexible technology solutions across three essential areas: products, service and advice.

ProductsFrom end user devices to corporate infrastructure.

Our Technology-as-a-Service offers hardware, software, deployment, project management, ongoing management services and lifecycle services (including responsible disposal) as a single subscription service..

AdviceWe’re here to help. Our expert and dedicated account team is backed by a group of passionate technology domain experts ready to get to the bottom of any IT issue. We’ve been in the game for a while now and no obstacle is too big to overcome.

Your business intelligence, combined with our technical expertise, commercial strength, national network and customer focus, is unstoppable. We do our best work using our signature framework, called The JBS Way.

ServicesYou don’t need to juggle multiple service providers when you work with us. The comprehensive technology solutions we offer span the areas of:

■ Connectivity ■ Security ■ Cloud and Compute ■ Mobility ■ Audio Visual, and are supported by ■ Technical Services.

We can tailor what we do so it fits your business and ambitions – which means we can scale as you scale, adapting to your changing technology solution requirements now, and into the future.

Key Industry Expertise in: ■ Education

■ Health and Aged Care

■ Retail

■ Hospitality

■ Government

The JBS Way is our best practices technology lifecycle management approach which follows four stages of engagement: Consult, Design, Build and Manage. The JBS Way guides how we engage your business, keep your needs always in focus, and deliver the right technology solutions and outcomes for your business.

JB Hi-Fi Solutions put your goals at the centre of everything we do.

1. ConsultTo start, you’ll speak to one of our technical sales specialists to discuss the initial scope and understand what you are trying to achieve. This ensures that your requirements are defined and understood.

2. DesignIn the first stage of design,

we select vendors, and create the solution roadmap and

proposal. In the second stage, we finalise solutions and develop a

detailed design. This may include a site audit and assessment that

tests solution assumptions and risks, and ordering of stock and

services. This approach validates our solutions.

Create the final solution from the detailed design, including staging

and lab acceptance testing.

Deploy the lab tested solution, involving the roll out of equipment at your site.

Commission or migrate the deployed solution, including acceptance and quality testing.

In the build stage we:

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2

3

3. Build4. ManageThis stage focuses on continual improvement and includes sales and project implementation review, and handover. The feedback loop enables us to continually improve services and keep innovating alongside your business.

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The JBS Way

The JBS Way

Manage Build

Consult Design

National scale Know that your business is covered. We have sales, service and fulfilment locations across Australia, including a capability of more than 1600 Field Engineers, skilled across all our capabilities. Pick-up and delivery are available through more than 300 JB Hi-Fi and The Good Guys stores.

Accreditation Trust in the experts. We have accreditation with Tier 1 Vendors including- Microsoft, Apple, Cisco, HP, Lenovo, Telstra and Check Point, and are an Accredited Service and Warranty Partner of Lenovo, Apple, HP, and more.

Local presence Work with a business that understands you. We were built in Australia, and we know the market, the business environment and the culture.

People and expertise Partner with people who put your business first. We focus on understanding your business needs and objectives. Our specialist staff have deep domain expertise, are accessible and offer dedicated service and support.

Flexibility Evolve your business through innovative and scalable solutions designed to grow with you. Select from a flexible service level and pricing options that match your needs.

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Buying power Get the best products at the best prices. Benefit from our buying power, size and reputation, extensive supplier network and strong vendor partnerships.

Strategic partnerships Connect with the biggest and best brands via our established relationships with leading business and technology specialists and vendors, including Telstra, Microsoft, Apple, Cisco, Check Point, Samsung, HP.

Single source solutions provider Simplify your business with a single technology partner and single point of contact, backed by extensive retail and supplier connections and strategic technology and vendor partnerships.

We deliver simplified solutions our clients can trust

The JBS advantage

JB Hi-Fi Solutions offers unique advantages:

ConnectivitySecurityCloud & ComputeMobilityAudio VisualTechnical Services

14JB Hi-Fi Solutions Capability Statement

Flexible, scalable and fast-moving technology solutions that transform

IT and empower your workforce.

Reliable connectivity is the foundation for every organisation, driving productivity and performance, and a positive user experience.

JB Hi-Fi Solutions helps businesses of all sizes adopt the right connectivity solutions for their needs which often involves supporting remote workers. Our in-house experts can manage connectivity from needs assessment, through design, all the way to day to day operations.

Our strategic partnerships with some of the world's leading technology vendors enable us to deliver flexible solutions that improve your business and support change and growth. We offer managed wireless, network and collaboration services so you can focus on your business (whether working from home or the office).

Communicate and collaborate seamlessly, access information securely, and engage employees, customers and partners, anytime, anywhere.

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A Case Study: Allison MonkhouseJB Hi-Fi Solutions was engaged by Telstra, on behalf of Allison Monkhouse, to help create a new IT strategy to transform its business.Faced with some challenging IT issues and concerns, our ICT Audit provided a health and capability evaluation of the technology environment within the organisation. The work we performed was used to create a new IT strategy, which empowered the team to feel confident enough to tackle future decision making around technology enablement.

The solution ■ Cabling

■ LAN Infrastructure - Meraki Firewall Providing - Meraki Switching - Meraki Wifi

■ Wide Area Network (WAN) - Telstra Internet Carriage Services - Telstra Voice Carriage Services

■ Cisco Unified Communications & Collaboration

■ Managed Services

The outcomes

By utilising Cisco technologies, Allison Monkhouse now has a new, flexible and secure connectivity platform that supports their collaborative and connected workplace strategy. They have achieved enhanced communication and collaboration across their organisation, contributing to a more productive and efficient workplace. They have visibility and control over their wired and wireless systems and increased levels of network security. Their engagement of JB Hi-Fi Solutions as a single-source Managed Services supplier provides them with ongoing support and management of their infrastructure so they can focus on their core business with peace of mind and confidence.

See solutions.jbhifi.com.au/project/case-study-allison-monkhouse for a detailed case studysolutions.jbhifi.com.au/solutions/connectivity

Connectivity Solutions■ Managed Cloud Collaboration

- Unified Communication and Collaboration

- Contact Centre

■ Managed Network Services

- WAN

- LAN

- WLAN

Strategic Partners■ Cisco

■ Cisco Meraki

■ Telstra

Fast, secure and responsive network solutions

Connectivity

Cyber attacks can cause financial loss, reputational damage and legal and compliance risks. Fighting back requires a holistic partnership approach. Enjoy the peace of mind that comes from knowing you have an industry-leading technology partner on your side.

Our enterprise-grade security solutions help you prepare, prevent and respond quickly to threats across all devices and infrastructure.

Keep your most valuable business assets accessible, reliable and secure with a comprehensive security solution.

Security Solutions■ Security architecture

■ Industry-specific compliance assessment

■ Compromise assessments

■ Incident response

■ Maturity assessments and planning

■ Penetration testing

Strategic Partners■ Check Point

■ Cisco Meraki

■ Family Zone

Sources: 1 Security Intelligence Report https://securityintelligence.com/posts/whats-new-in-the-2019-cost-of-a-data-breach-report/2 2019 Trustwave Global Security Report3 The Conference Board reports4 3rd Annual ESG/ISSA research report titled, The Life and Times of Cybersecurity Professionals.https://www.esg-global.com/esg-issa-research-report-2018?utm_ campaign=Cybersecurity%202019&utm_source=slider5 Cyber security Ventures, 2016, Hackerpocalypse: A Cybercrime Revelation, Cyber security Ventures.

74% of cybersecurity professionals say that the global cybersecurity skills shortage has impacted their organisation.4

Cybercrime costs businesses globally more than $3 trillion in 2016 and it is anticipated that by 2021 this will exceed $6 trillion.5

The global average cost of a data breach was $3.92 million in 2019, and this figure has been consistently rising year after year.1

The Asia-Pacific region had the most data compromises under investigation, accounting for 35% of instances, overtaking North America at 30%.2

U.S. CEOs place cybersecurity as their no.1 business worry, ahead of new competitors and a recession.3

Cyber Statistics

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$3.92m

35%

#1

74%

$6tn

solutions.jbhifi.com.au/solutions/security

Security It’s your business, let's protect it

Software-as-a-Service (SaaS) has become more popular as our lives become increasingly more mobile. The same applies to work.

When it comes to the Cloud, you can scale and grow your business with the support of our secure server infrastructure solutions to host your applications and data. With end-to-end solutions, your remote workforce will work as effectively as though they were working out of the same office.

JB Hi-Fi Solutions Cloud and Compute services can be provisioned quickly to the end-user with zero touch for IT.

We deliver an end-user experience that’s cost-effective, consistent, centrally managed, provisioned on-demand, and accessible anywhere, anytime.

The modern enterprise needs to provide the end-to-end technology solutions to deliver on the expectations of staff and key suppliers.JB Hi-Fi Solutions Cloud and Compute services are zero touch with fast delivery and a quick turnaround time, nationwide.

Cloud & Compute Solutions ■ Device as a Service (DaaS)

- SOE Creation and Management

- Device Management and Lifecycle

- Office 365

Strategic Partners■ Microsoft

■ HP

■ Lenovo

■ Dell

6 10 Small Business Trends to Watch Out for in 2018, Huffington Post, January 2016 7 Transforming Device Lifecycle Management with Device as a Service, IDC Infographic, Sponsored by HP Inc, 201719 solutions.jbhifi.com.au/solutions/cloud

64% of IT decision makers believe DaaS will have a positive impact on their device management.7

On average, 22% of IT budgets go toward devices and this spending is expected to increase. On the flip side, IT decision makers estimated a 25% cost savings from deploying DaaS.7

When it comes to early adopters: 29% have fully adopted cloud-based platforms638% use a mix of cloud and on-premises platforms633% use on-premises platforms6

80% of IT decision makers say that managing end-user PC needs is important.7

Device Management can be a significant resource drain for IT. 50% of IT decision makers believe they spend too much time procuring and managing devices.7

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80%

50%

64%

22%

Cloud & Compute Statistics

38%

33% 29%

Cloud and Compute Business without limits

JBS Mobile Business Advantage simplifies the management of your mobile workforce. We can help you create a mobile strategy for your business that prioritises productivity and security while simplifying administration and support, engineering, deployment, support functions and expense management.

From planning, procurement and implementation, to analytics and maintenance, our in-house engineering and architecture teams can help you become agile and secure, keeping your people connected and focused on your business.

Managing a mobile fleet can be complex and time-consuming. Increase your businesses productivity by ensuring your employees have the right devices and applications while maintaining management oversight, control and security.

Mobility Solutions■ Mobile Business Advantage

- Expense management

- Device management platforms

■ Mobile plans and hardware

■ Productivity applications

“JB Hi-Fi Solutions understood our business needs and the way we worked, they understood the need to deliver additional functionality to an increasingly mobile work force. This insight played a pivotal role in guiding us through the technology selection process.”

Nexus Primary Health

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Strategic Partners■ Telstra

■ Apple

■ Samsung

■ VMware

■ Microsoft

■ Check Point

MobilityMobilise your workforce with ease and simplicity

Customers spend 30% more time in-store if there’s digital signage at the point of sale.9

Digital signage displays can increase the average purchase amount by 29.5% and overall generate 32.8% more in-store traffic.9

On average, 15% of a meeting is time wasted, with setting up for a video conference a big contributor to this statistic.8

Meeting room tech problems consumed 10% of IT Managers’ time, with an incident on average taking 23.1 minutes of an IT Manager’s time.810%

15%

30%

29.5%

23 solutions.jbhifi.com.au/solutions/av Source: 8 ViewSonic, Wasting Time in Meetings? (And What to Do About It), July 17, 2019 https://www.viewsonic.com/library/business/wasting-time-meetings/9 Aks Kojic, 7+ Digital Signage Facts You Didn’t Know, January 10th, 2018, https://onsign.tv/case-study/7-digital-signage-facts-you-didnt-know/

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Audio Visual Statistics

In a 12-month span, 69% of presentation teams were let down by meeting room tech. More than 1 in 5 extended meetings are due to meeting room equipment failure.869%As AV and IT become more integrated,

AV systems are becoming simpler and more effective. Access a suite of proven AV solutions from trusted partners that work when, where, and how you need them to.

Our in-house experts will design, supply and install an end-to-end AV solution to help improve communication and increase productivity across your business.

Unlock powerful productivity gains for your business by connecting and empowering teams with integrated Audio Visual solutions, including presentation systems, eye-catching digital displays, and unified conferencing and meeting rooms.

Audio Visual Solutions■ Managed Meeting Room

- Presentation systems

- Unified conferencing

- Control and automation

■ Managed Digital Signage

- Content Management Systems

- Presentation systems

Strategic Partners■ QSC

■ Barco

■ Cisco

■ SmartSign

Audio Visual Integrated Audio Visual solutions that are quick to deploy and simple to use

Technical Services

64% of enterprises use some form of managed services.10

63% of IT Managers say that the resources used to manage devices could be better used to perform strategic projects.11

80% of service organisations say mobile field service is required to improve staff efficiency and speed.13

Project management initiatives save companies 28 times more money since their output is more reliable.14

Source:10 Arne Holst, IT services global spending forecast 2008-2021, Mar 2, 2020, https://www.statista.com/statistics/203291/global-it-services-spending-forecast/11 CompTIA Buying Guide for Managed Services, 2016, https://www.comptia.org/content/guides/comptia-buying-guide-for-managed-service12 Otelco Comprehensive Guide to Managed Services, 2020, www.otelco.com/managed-services-guide/13 Emerging Technologies & Trends, https://www.hso.com/uploads/2018/08/HSO_Field_Service_Management_Infographic_Final.pdf 14 PMI, Success Rates Rise: Transforming the high cost of low performance, 2017, https://www.pmi.org/-/media/pmi/documents/public/pdf/learning thought-leadership/pulse/pulse-of-the-profession-2017.pdf

64%

63%

25% Managed services can cut your operational expenses by more than 25%.12

80%

28x

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Service Statistics

Support at every step of your business journey

Warranty Services JB Hi-Fi Solutions provides warranty and repair services nationally; supporting Lenovo, HP, Apple, and Microsoft devices. We’re with you for the life of the device, from purchase to repair and replacement, offering both onsite and back-to-base repair services.

Field Services When you work with us, you have access to one of the largest IT service networks in Australia. With access to 1600+ Field Engineers Australia wide, we ensure your modern workforce is always operating with our personalised onsite response and expedited repairs.

We’re one of the best partners to have on your side in a crisis, having successfully assisted in many critical incidents across the country with complex co-ordination requirements.

Managed ServicesOur Managed Services team support all your solutions under a single contract and through a centralised service desk. This enables businesses to maintain a holistic view of the operating environment, access to faster resolution and seamless customer experience. Supported by our award-winning Managed Services Team, you can have confidence in the performance of your IT environment.

Project Services Our certified Project Managers have extensive experience in delivering technology solutions, and will assume complete governance of your project, planning every detailed component throughout the project lifecycle to ensure a successful outcome for your organisation.

Your technology partnerIs your organisation taking advantage of the latest technology innovations and digital tools to create a lasting competitive edge?

JB Hi-Fi Solutions has helped hundreds of organisations migrate from costly and limiting legacy systems to flexible, scalable and rapidly delivered solutions, transforming their IT teams and supercharging business growth.

The journey starts with a discussion about your business goals and pain points.

Contact us today for an obligation-free discovery session.

27 solutions.jbhifi.com.au/brand-partners 28JB Hi-Fi Solutions Capability Statement

Backed by our trusted global technology partners JB Hi-Fi Solutions

General Enquiry 1300 746 752 solutionscontact@jbhifi.com.au

JB Hi-Fi Solutions Education and BYOD 1300 730 548 education@jbhifi.com.au

JB Hi-Fi Solutions Insurance 1300 309 456 insurance@jbhifi.com.au

Victoria IBM Building, Podium Level, 60 City Rd, South Bank, VIC, 3006

Queensland 2 Kogarah Street, Tarragindi, QLD, 4121

New South Wales Unit F8, 16 Mars Road, Lane Cove West, NSW, 2066

Western Australia 501 Scarborough Beach Road, Osborne Park, WA, 6017

Auckland Level 1, 7 Link Drive, Wairau Park, Auckland, 0627 +64 09 815 4699

JB Hi-Fi Solutions delivers simplified solutions that our clients can trust