MEETING AGENDA

CUSTOMER ADVISORY PANEL (CAP)

Date: Wednesday 19 June 2019

Location: CHW Board Room, 7 Learmonth Road, Wendouree.

Invitees: Jacqueline O’Neill, Chair – CHW Craig Wilding – Ballarat Health Services Allan Joy – Children & Family Services (CAFS) Craig Hurley – Federation University Australia Bruce Lucas – Hepburn Shire Council Danny Colgan – Moorabool Shire Council Greg Andrews – Community representative John Clark – Community representation Bernadette Cheesman – Community representative Anita Koelle – WRISC Neville Ivey – City of Ballarat Jodie Gillett – Commerce Ballarat Anthony Schinck – Regional Development Victoria Heather Fagg – Leigh Catchment Group Kathy Bramwell – Pyrenees Shire Paul Davis – Wathaurung Aboriginal Corporation Phil Anstis – CHW Darryn McDonald – CHW Lise Eagan Bales – CHW Josef Seter – CHW Pat Russell - CHW

Observer: Stephen Luke – Revium

Notes: Glenys Foy - CHW Secretariat

Item 1 – Welcome:

Acknowledgement of Country: Central Highlands Water acknowledges the Traditional Owners of the land on which we meet today, the Wadawurrung People and pay our respects to Elders past, present and emerging.

Safety Moment:

Item 2 – Declarations:

Ongoing Declarations: Allan Joy (CAFS) – declaration that CAFS receive funding from CHW. Craig Hurley (Federation University Australia) – declaration that Federation University Australia have a current Memorandum of Understanding (MoU) with CHW. It is noted that Community representative, Greg Andrews, does not agree to his image being used or placed on any social media platform.

 

 

CAP Meeting – 19 June 2019 Page 2 Item 3 – Presentations:

CareFlow Forum overview: (Darryn McDonald, Manager Customer Services CHW)

Growth & Development: (Josef Seter, Manager Growth & Development CHW)

Water Supply: (Pat Russell, Strategic Water Resources Engineer CHW) Morning Tea break (15mins) Item 4 – Discussion/Working Groups: The Panel members will form into discussion groups to explore the guiding questions of what’s important for our customers -

Customer Assistance: (CHW Facilitator – Darryn McDonald) Are there any additional, commercially viable services CHW should be offering its vulnerable customers? How should CHW encourage customers facing some form of hardship to proactively reach out for assistance?

Growth: (CHW Facilitator – Josef Seter)

With regards to growth, what is important to you? How can we best work together to share this information?

Water Supply: (CHW Facilitator – Pat Russell) Do you think CHW has got our water supply balance right? What additional information would you like to be informed about on our water security?

Item 5 – Closing: CHW Appreciation video (Chair) ‘No Wipes’ radio advert (Chair) CHW Water Outlook Summary - attached Item 6 - Next meeting: Wednesday 11 September 2019 10.00am – 12noon (TBC)

 

 

MEETING NOTES

CUSTOMER ADVISORY PANEL (CAP) Date: Wednesday 19 June 2019 Location: CHW Board Room, 7 Learmonth Road, Wendouree. Attendees: Jacqueline O’Neill, Chair – CHW 9.30am Craig Wilding – Ballarat Health Services Neville Ivey – City of Ballarat Jodie Gillett – Commerce Ballarat Paul Davis – Wathaurung Aboriginal Corporation Nick McKinley – Leigh Catchment Group Phil Anstis – CHW Pat Russell – CHW Darryn McDonald – CHW Lise Eagan Bales - CHW 10.00am Bernadette Cheesman – Community representative Greg Andrews – Community representative John Clark – Community representation Sally Jones – Moorabool Shire Council Anita Koelle – WRISC Josef Seter – CHW Paul O’Donohue - CHW Apologies: Craig Hurley – Federation University Australia Bruce Lucas – Hepburn Shire Council Allan Joy – Children & Family Services (CAFS) Anthony Schinck – Regional Development Victoria Kathy Bramwell – Pyrenees Shire Heather Fagg – Leigh Catchment Group Stephen Luke – Revium Notes: Glenys Foy - CHW Secretariat Item 1 – Welcome: The Chair opened the meeting at 9.35am and welcomed new panel members on behalf of the Board and Executive of CHW. Apologies were noted. Acknowledgement: Central Highlands Water acknowledges the Traditional Owners of the land on which we meet today, the Wadawurrung People and pay our respects to Elders past, present and emerging. Safety Moment: The Chair informed the attendees that safety is a number one priority here at CHW, and advised the Panel members of the relevant CHW evacuation plan, in case of an emergency during today’s meeting.

CAP Meeting – 19 June 2019 Page 2

9.40am - Customer Advisory Panel Overview: The Chair introduced Phil Anstis to provide an overview of the organisation and CHW’s strategic direction, including details of the reporting regulations for CHW and the role of the Board and the various Committees.

10.05am – The Chair welcomed back previous panel members.

Item 2 – Presentations:

CareFlow Forum overview: (Darryn McDonald, Manager Customer Services CHW)

Growth & Development: (Josef Seter, Manager Growth & Development CHW)

Water Supply: (Pat Russell, Strategic Water Resources Engineer CHW)

A copy of the presentation is attached for the Panel’s reference.

Morning Tea break (10mins)

Item 3 – Discussion/Working Groups:

The Panel members formed into discussion groups to explore the guiding questions of what’s important for our customers. The discussion group facilitators (Darryn, Josef and Pat) provided a summary/overview of the Panel members’ considerations and these are summarised below:

Customer Assistance: (CHW Facilitator – Darryn McDonald)Are there any additional, commercially viable services CHW should be offering itsvulnerable customers?How should CHW encourage customers facing some form of hardship to proactivelyreach out for assistance?

There were some great conversations with suggestions / recommendationsencompassing both questions collectively:

o ReferralsUnderstand referral pathways from agencies outside of CHW’s area – theseinclude (but are not limited too): Women’s Health Grampians, Mercy Centre andPinarc.

o EducationDevelop education packages encompassing the suite of assistance CHW offersand utilise non-traditional distribution channels, including: Public libraries,Medical professionals (GPs).

o AwarenessRaise awareness of programs available through: Editorials / advertorials,Targeted cross agency collaboration, Medical professionals (GPs tend to be acentral point of contact for vulnerable customers).

 

 

CAP Meeting – 19 June 2019 Page 3 Growth: (CHW Facilitator – Josef Seter)

With regards to growth, what is important to you? How can we best work together to share this information?

Main focus of discussions:

o To ensure that appropriate infrastructure is in place to maintain adequate water supply and wastewater services.

o New developments are appropriately serviced to ensure existing customers are not affected.

o Continue to work closely with the contractors, stakeholders and the community.

o Continue to review the Developer Servicing Plans to ensure best growth and

development processes are followed. Water Supply: (CHW Facilitator – Pat Russell)

Do you think CHW has got our water supply balance right? What additional information would you like to be informed about on our water security?

o Water supply - more information about rainfall changes, reporting of groundwater

status and understanding how it is managed. Also, the effect of farm dams in our catchments, management of grazing and reporting of water quality - particularly if reservoir levels are low.

o Maintaining levels of service – how is this measured?

o Water demand - interest in water restrictions and permanent water saving rules -

what are the triggers for their implementation. o Messaging - would like to see more guidance as to the best way to save water,

using examples. Concerns expressed that the learnings of the millennium drought have not passed onto the new generation who have not experienced these conditions.

The Chair thanked everyone and expressed the hope that all attendees found a good balance of the information provided and the discussions held. The Chair sought interest in topics for the final meeting to be held in September. The panel members indicated an interest in hearing again from those who presented and sought feedback - how they would incorporate panel views into future plans. Item 4 – Closing: In closing, we shared the new CHW Water Appreciation video for the Panel’s information. A copy of the CHW Water Outlook Summary is also attached for reference. Item 5 - Next meeting: Wednesday 11 September 2019 10.00am – 12noon. Meeting closed at 12.10pm.

1

COMMUNITY ENGAGEMENTCARE FLOW FORUM 2019

OUTCOMES OF CHW CARE FLOW FORUM HELD 16TH APRIL 2019

THE HISTORY OF CARE FLOW

• In 2017, CHW held its first Care Flow Forum where representatives from local communityorganisations were invited to attend, provide information on the programs and servicesthey provide.

• Care Flow is held annually and hosted by CHW.

• Purpose is to forge strong working relationships between government and communityorganisations and develop strategies to support community members most vulnerable inthe community.

• Local government and community services have the opportunity to share information andform working relationships. The forum agenda includes guest speakers from keyorganisations and members of the community.

2

CARE FLOW OUTCOMES• Opportunity for networking and creating new relationships organisations working with hardship customers in

the local area.

• Streamlining the referral processes between organisations

• Creating a better understanding of what each organisation provides, services programs etc.

• Provides an opportunity for attendees to be informed of the Customer Assistance Program available atCHW.

• Each attending organisation can have their say on local issues affecting customers in the area.

• Update on programs, supports and funding opportunities.

• Network Group formation (2018 forum) and ‘Pocket Full of Help’ Directory development.

ATTENDEES

3

CAREFLOW 2019

KEY LEARNINGS

• Interest in the CAREFLOW forum is increasing, over 40 attendees at the 2019 event held at CHW.

• The Network group is increasing in size, new member from Aboriginal Housing joining the group as anoutcome of CareFlow.

• Provided an opportunity for attendees to discuss complex cases and community issues.

• Assisting local organisations as collective, recent example: Uniting Ballarat raised at the Network groupmeeting regarding their current shortage of towels and blankets used for the homeless. CHW and otherorganisations put a call out to staff, from which donations were received and delivered.

• Using the CHW Boardroom worked well, positive feedback received. Provides an opportunity for agencyrepresentatives to familiarise themselves with the CHW office and location.

4

ASSISTANCE PROGRAM The Assistance Progam offers vulnerable and hardship customers with a tailored plan aimed at returning the customer to normal payment arrangements. These assistance options include but are not limited to:

• Utility Relief Grants – Application for up to $650.00 in assistance from DHHS for utility arrears. 385 applicationscompleted 2018/19 year

• Home Visits - 46 completed 2018/19 year

• Community Rebate Program – 254 CRP rebates 2018/19 year

• Payment Plans - Temporary arrangements are offered to customers in a time of financial crisis. These arrangements are flexiblebased on the customers situation and are aimed at engaging the customer to regularly contribute to their arrears.

• Personalised referrals to local agencies : The Salvation Army, St Vincent De Paul, WRISC, Legal Aid, CAFS, UnitingBallarat.

CAREFLOW 2019

Video shown for CAP members

1

CUSTOMER ADVISORY PANELGROWTH MEASURES AT CHW

WEDNESDAY 19TH JUNE 2019

BACKGROUND

• “The Growth and Development Team” provide advice and support toDevelopers that are looking to implement works within the next 2 years.

• The Growth and Development Team work closely with our Strategic AssetManagement and Planning Team to ensure future demand needs are metacross the Central Highlands region.

• The Growth and Development Team Contains 3 Teams.• Property Services• Key Accounts and Planning• Development Services

2

GROWTH

• Current Growth Rate is 1.98% as is due to increase above 2%

• Total new connections across Central Highlands Water year to date is:• Water: 1377• Sewer: 1100

COMMUNICATION• Land Development Industry Workshops

• Collaboration with Councils, other water authorities developers,consultants, contractors and Regional Road Victoria

• Land Development Group meetings with all Vic and Tas authorities

3

MEASURES

Developer Servicing Plans

• CHW manage growth to a plan

• Ballarat West Developer Serving Plansshown to the right show the timing oftrunk assets that are required to providefor growth in the current urban growthzone

• These plans are on display on CHW’swebsite

• Plans are updated every water plan

MEASURES (CONT.)Land Development Manual

• The Land Development Manual outlines theapproval process for connecting and or extendingCHW’s water and sewerage assets.

• The manual provides general advice for standardsubdivisions.

• Co‐Designed with the Industry

Key Outcomes from the Manual

• Provides clarity and transparency in required processes forland development within the Central Highlands Region;

• Facilitate economic growth and not inhibit growth;• To address key changes/general practice within the

Victorian Water Industry• Increase CHW’s governance approach and decrease risk• Support the CHW Digital Strategy

4

MEASURES (CONT.)

MRWA Product Register

• Recently CHW has joint aproduct register with otherwater authorities in creating aproduct register for approvedmaterials.

• The register removes anyconfusion of the products thatcan be used.

• The portal is a work inprogress with product beingadded to the portal.

MEASURES (CONT.)

• Potable Water Demand Target

• This document provides guidance to assistdevelopers in meeting the 124 l/p/d target.

• A compulsory potable water use target of 124litres per person per day (l/p/d) exists for all newsub‐divisions of 10 lots or greater in the CHWregion.

• CHW will ensure that the development of anysubject land meets the potable water demandtarget by implementing s.173 Agreements

5

MEASURES (CONT.)

My Services Online Application Portal

• To provide a seamless clarity and access to our process we are investigating an onlineapplication/form.

• The system is being referred to as “My Services”• The Developer Portal will be aimed for the use from:

• Builders

• Plumbers

• Developers

• Engineering Consultants; and

• Contractors;

to make applications for all Growth and Development applications

• Testing is currently underway• It is expected to release for external testing by the 1st July 2019

QUESTIONS?

1

GETTING THE BALANCE RIGHT

WATER RESOURCE MANAGEMENT AT CENTRAL HIGHLANDS WATER

2

WATER RESOURCE MANAGEMENT AT A STATE LEVEL

Water Act 1989

Bulk EntitlementsWater SharesGroundwater licences

Sustainable Water Strategies

Long term Water Resource Assessments

Water for Victoria

Grid Oversight

Market Review

Climate Change Science

WATER RESOURCE MANAGEMENT AT CHW

Urban Water Strategies Water Outlooks Drought Preparedness Plan

3

WHAT IS LEVEL OF SERVICE?

THE SUPPLY DEMAND BALANCE

Supply Demand

Stream Flow

Level of Service

Groundwater

Interconnections

Cities and Towns

Industry

Environment

Agriculture Recreation

Traditional Owners

Alternative Water(partnerships with CMAs,Local govt., DELWP, Traditional owners) 

4

Do you think Central Highlands Water has got our water supply balance right?

What additional information would you like to be informed about on our water security?

ANNUAL WATERRESOURCE SUMMARY

DECEMBER 2018

CENTRAL HIGHLANDS WATER SERVICE AREA

0 9.5 19 Kilometres4.75

Dean

Avoca

Gordon

Ballan

Lexton

Waubra

Linton

Dereel

Clunes

Redbank

Navarre

Skipton

Enfield

Rokewood

Creswick

Bung Bong

Blackwood

Smythesdale

Landsborough

Amphitheatre

Snake Valley

Ballarat

Maryborough

Scarsdale Napoleons

BuninyongPittong

WallaceBungaree

Havelock

Bowenvale

Daisy Hill

Timor

Alma

Craigie

Talbot

Hepburn Springs

Broomfield

Miners Rest

Carngham Haddon

Learmonth

Burrumbeet

Newlyn

Kingston

Smeaton

Beaufort

Majorca

Corindhap

Daylesford

LakeBurrumbeet

TullaroopReservoir

LakeLearmonth

Lal LalReservoir

MooraboolReservoir Colbrook

Reservoir

DeanReservoir

CosgraveReservoir

White SwanReservoir

Gong Gong Reservoir

Kirk’sReservoir

Wilson’sReservoir

BullartoReservoir

WombatReservoir

Hepburn Reservoir

CentenaryReservoir

LeadDam

TalbotReservoir

EvansfordReservoir

LextonReservoir

SugarloafReservoir

LEGENDWater pipeline

Recycled water

Major road

Wastewater treatment plant

Water treatment plant

Lake and reservoir

Water district

Sewer district

Raglan

TRADITIONAL OWNER ACKNOWLEDGEMENTCentral Highlands Water acknowledges the Traditional Owners / Peoples of the region we work in, including the Dja Dja Wurrung, Wadawurrung, Wurundjeri, Djab Wurrung, Wotjobaluk, Jaadwa, Jadawadjali, Wergaia and Jupagulk Peoples.

We pay our respect to the Elders of these communities past, present and emerging, acknowledging that they have been custodians of land and water for many centuries and that their continuing culture and contribution is important to the life of the region.

OUR REGIONCentral Highlands Water services a large geographical region of 9,275 square kilometres and manages 15 distinct water supply systems and 13 wastewater systems in the local government areas of Ballarat, Central Goldfields, Golden Plains, Hepburn, Pyrenees, Northern Grampians, Moorabool and Corangamite.

The Central Highlands Region straddles the western fringes of the Great Dividing Range with southern systems draining to Bass Strait while the northern systems are in the Murray Darling Basin. The region is spread across five of Victoria’s major catchment management areas (Corangamite, North Central, Glenelg Hopkins, Wimmera and Port Phillip and Westernport) and is supported by rural water corporations (Goulburn Murray Water, Southern Rural and Grampians Wimmera Mallee).

Central Highlands Water’s water resource and delivery assets include:

30 reservoirs 15 water treatment plants 34 groundwater bores 69,565 water connections

System Source water type Population Average Annual Demand (megalitres per annum)

Surface water GroundwaterAmphitheatre Primary Secondary 125 13Avoca Secondary Primary 1,098 118Ballarat Primary Secondary 119,844 11,858Beaufort Primary Secondary 1,370 156Blackwood Primary Secondary 373 33Clunes - Primary 1,679 198Daylesford Primary Primary 3,805 652Dean - Primary 45 16Forest Hill - Primary 993 157Landsborough - Primary 243 26Learmonth - Primary 281 46Lexton - Primary 197 19Maryborough Primary Primary 11,231 1,378Redbank Secondary Primary 63 7Waubra - Primary 192 23

Main cover photo: White Swan Reservoir

OUR WATER SUPPLY SYSTEMSWhile our overall water resources are in a good position, we encourage our customers to continue to use water efficiently.

Our 15 separate water supply systems utilise a range of surface water supplies, groundwater resources and water from Northern Victoria via the Goldfields Superpipe. 

Central Highlands Water’s water supply resources are in a good position leading into the start of the 2018/19 summer period. However, the dry seasonal climate outlooks suggest that reservoir drawdowns will be in the high range of the modelled scenarios.

Permanent Water Saving Rules (PWSR) are expected to remain in place in all systems for the 12-month outlook period. This is supported by the Target Your Water Use program which encourages customers and the community to continue using water efficiently. 

Community water needs are also supported by a range of integrated water management solutions such as the use of recycled water, stormwater harvesting schemes, rainwater tanks and groundwater resources.

Central Highlands Water works collaboratively with the Department of Environment, Land, Water and Planning; Catchment Management Authorities; local governments; and other water corporations on strategies for long-term water security for the benefit of all customers.

FORWARD OUTLOOK (2018/19)Details of Central Highlands Region’s largest water systems – Ballarat, Maryborough and Daylesford are included in this summary document.

For more information about our Annual Water Outlook and 15 water supply systems refer to: https://www.chw.net.au/about-us/annual-water-outlook

Extreme events or emergencies such as bushfires in our catchments, major loss of power supply or contamination may require the implementation of restrictions to manage water demands

System Current Supply Status (21/11/2018) Expected Status in the Outlook period

Amphitheatre Storage at 61% of capacity PWSR* (Some water carting may be required)

Avoca Bore levels in normal range – full groundwater entitlement PWSR*Ballarat Local storage at 77% of capacity, Northern Victorian

allocation – Goulburn system 82%PWSR*

Beaufort Storage at 100% of capacity PWSR*Blackwood Storage at 100% of capacity PWSR*Clunes Bore levels in normal range – full groundwater entitlement PWSR*Daylesford Storage at 100% of capacity PWSR*Dean Bore levels in satisfactory range

– full groundwater entitlementPWSR*

Forest Hill Bore levels below long-term normal range – currently the allocation is at 75% of groundwater entitlement

PWSR*

Landsborough Bore levels in normal range – full groundwater entitlement PWSR*Learmonth Bore levels in normal range – full groundwater entitlement PWSR*Lexton Bore levels in normal range – full groundwater entitlement PWSR*Maryborough Local storages at 72% of capacity, Tullaroop allocation 78%,

full groundwater entitlementPWSR*

Redbank Bore levels in normal range – full groundwater entitlement PWSR*Waubra Bore levels in normal range – full groundwater entitlement PWSR*

* PWSR – Permanent Water Saving Rules

Lal Lal Reservoir

Permanent water saving rules are a set of common sense rules to ensure we use water efficiently. For more information refer to: https://www.chw.net.au/pwsr

A DRIER AND HOTTER SUMMER AHEADRAINFALL STREAM FLOWS

TEMPERATURE

The Bureau of Meteorology provides the most up-to-date information on rainfall and stream flow outlooks which Central Highlands Water continuously monitors. For more information refer to: http://www.bom.gov.au/climate/ahead/

At the time of preparing this report the Bureau of Meteorology Climate Outlooks are indicating a 45-55% chance of above median rainfall for the November 2018 to January 2019 period across the CHW region.

Stream flow projections are:• 89% chance of low flows at Tullaroop• 79% chance of low flows at Lerderderg• 33% chance of low flows at Barwon Catchment

El Nino Alert

The ENSO Outlook is set at El Nino ALERT.  This means that the chance of El Nino forming in 2018 is around 70%; triple the normal likelihood.

http://www.bom.gov.au/water/ssf/?ref=ftr

Maryborough

Ballarat

Melbourne

Daylesford

Total Inflows to Tullaroop ReservoirForecast Period: Nov 2018 – Jan 2019

low flow

near median flow

high flow

Lerderderg River at O'Briens CrossingForecast Period: Nov 2018 – Jan 2019

low flow

near median flow

high flow

Barwon River at PollocksfordForecast Period: Nov 2018 – Jan 2019

low flow

near median flow

high flow

LONG-TERM WATER SECURITY

600

5,600

10,600

15,600

20,600

25,600

30,600

2017 2022 2027 2032 2037 2042 2047 2052 2057 2062

Ave

rag

e an

nu

al w

ate

r vo

lum

e (m

eg

alit

res)

Ballarat – A healthy water supply and demand balance, now and in the future.

Water supply range

Demand range

High climate change

Median climate change

Low climate change

Base population growth scenario

This graph is an example of a long-term water security assessment. For further details about Ballarat and all other water and wastewater systems, refer to Central Highlands Water's 2017 Urban Water Strategy https://www.chw.net.au/about-us/reports-and-publications

System improvements will be required when demand exceeds supply, potentially within this range.

Ballarat has a secure water supply for many years.

with higher demands and higher climate change impacts, we have enough water until around 2041

with lower demands and lower climate change impacts, we have enough water until around 2062

CURRENT CLIMATE AND STREAM FLOW IN THE LONGER TERM CONTEXTVictoria’s climate has shown a warming and drying trend over recent decades, and this trend is expected to continue. In comparison to historical conditions we are already experiencing:

• higher temperatures;

• reductions in rainfall in autumn and winter, and in some locations, increases in rainfall during the warmer months; and,

• in many catchments, a shift in the stream flow response to rainfall, with less stream flow generated for the same amount of rain.

Over the longer term, we can expect:

• the rainfall reductions in winter to remain, or become drier still;

• possible increases in summer rainfall;

• possible increases in potential evapotranspiration due to higher temperatures;

• reductions in stream flow across all catchments

• the stream flow response to rainfall to no longer remain stationary, and generally decline.

For more information refer to https://www.water.vic.gov.au/climate-change

BALLARAT GROWTH Ballarat is a growing regional city. Within the next fifty years, the population is likely to be more than twice the current size. The economic context is also changing with the services sector growing to meet the needs of a growing local and regional population.

Central Highlands Water actively assesses its water supply systems throughout the region taking into account long-term climate change and population growth projections.

BALLARATTHE NEXT 12 MONTHSSYSTEM SUMMARYThe Ballarat water supply system comprises a number of elements:

• White Swan Reservoir which harvests supply from the Upper Yarrowee (Gong Gong, Kirks and Pincotts Reservoirs) and Upper West Moorabool (Moorabool, Wilsons and Beales Reservoirs) catchments.

• Lal Lal Reservoir (which is shared with Barwon Water and the Victorian Environmental Water Holder).

• Goldfields Superpipe (which is connected to the Northern Victorian water grid).

• Cosgrave and Newlyn reservoirs.

• Ballarat West groundwater borefield.

BALLARAT WATER SUPPLY – KEY 2018/19 PROJECTS & PROGRAMS• Fellmonger’s Siphon – raw water pipeline/channel asset renewal – replaces deteriorated structure – reduces losses and improves system efficiency – approximate spend $3.5 million

• Recreation Road Treated Water Tank – asset refurbishment works – ensures ongoing reliable and high quality supply – approximate spend $1.0 million

• Mount Egerton Treated Water Tank – new works – for ongoing supply of high quality potable water to Mt Egerton, Gordon and Ballan customers – $1.1 million

• Ballarat City Integrated Water Management Plan – identifying alternative water resources in collaboration with City of Ballarat and Corangamite Catchment Management Authority

• New Growth Areas Servicing Strategy being developed and infrastructure plans to support growth

Lal Lal Reservoir – the largest reservoir supply in Ballarat

Fellmonger’s Siphon – part of the Ballarat raw water supply system

New Mount Egerton Potable Water Supply Tank – under construction

Ballarat System 2018-19 Water Outlook

1/11/1

7

1/12/17

1/1/18

1/2/18

1/3/18

1/4/18

1/5/18

1/6/18

1/7/18

1/8/18

1/9/18

1/10/18

1/11/1

8

1/12/18

1/1/19

1/2/19

1/3/19

1/4/19

1/5/19

1/6/19

1/7/19

1/8/19

1/9/19

1/10/19

70000

60000

50000

40000

30000

20000

10000

0

100%

80%

60%

40%

20%

0%

possible scenarios based on system modelling

Note: this excludes water allocations from our groundwater and Northern Victorian systems

Full supply volume

Recorded storage levels

Very dry

Wet

system position at1 November 2018

% o

f lo

cal s

tora

ge

volu

me

Loc

al s

tora

ge

volu

me

(meg

alit

res)

BALLARAT WATER SUPPLY SYSTEM

CRESWICK

COSGRAVERESERVOIR

NEWLYNRESERVOIR

GOLDFIELDSSUPERPIPE

WILSONRESERVOIR

MOORABOOLRESERVOIR

BEALESRESERVOIR

PINCOTTSRESERVOIR

GONG GONGRESERVOIR

TO B

ALL

AR

ATTO

BA

LLA

N

KIRKSRESERVOIR

TANK

LAL LALRESERVOIR

WESTMOORABOOL

RIVER

LAKEWENDOUREE

WHITE SWANRESERVOIR

WHITESWANWATER

TREATMENTPLANT

LAL LALWATER

TREATMENTPLANT

BALLARATWEST

WATERTREATMENT

PLANT

TANKS BALLAN

BALLARAT& DISTRICT

TANKS

BALLARAT WESTGROUNDWATER

BORES

TO B

ALL

AR

ATTO

CR

ESW

ICK

YARROWEE CREEK

LAL L

AL C

REEK

WEST MOORABOOL RIVER

MARYBOROUGHTHE NEXT 12 MONTHSSYSTEM SUMMARYThe Maryborough water supply system contains three reservoirs that are managed by Central Highlands Water. The main water harvesting reservoirs are Evansford Reservoir and Talbot Reservoir. Centenary Reservoir serves as a central holding basin only.

Central Highlands Water also has access to Tullaroop Reservoir which is owned and operated by Goulburn Murray Water.

Central Highlands Water has two sites (Moolort and Stony Creek) which provide groundwater supply for the Maryborough system.

MARYBOROUGH WATER SUPPLY – KEY 2018/19 PROJECTS & PROGRAMS• Evansford Raw Water Pipeline Replacement – the pipeline is at the end of its working life (>100 years) – the new pipeline will provide ongoing reliable high quality water – $5.6 million

• Water Treatment Plant – modification of the Maryborough Water Treatment Plant to enable the plant to simultaneously treat water from surface water and groundwater sources, increasing the flexibility of the plant to deal with disruptions to supply

• Maryborough Integrated Water Management Plan being developed in collaboration with key stakeholders: Central Goldfields & North Central Catchment Management Authorities and Traditional Owner Peoples

Upgraded Maryborough water treatment plant showing Centenary Reservoir

Evansford Reservoir – part of the Maryborough water supply system

Maryborough System 2018-19 Water Outlook

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Note: the major resource increase on 1 July is due to new season groundwater and Tullaroop Reservoir allocations

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MARYBOROUGH WATER SUPPLY SYSTEM

EVANSFORDRESERVOIR

TALBOTRESERVOIR

TULLAROOPRESERVOIR

CENTENARYRESERVOIR

MARYBOROUGH& DISTRICT

CLEARWATERSTORAGE

RAW WATERTANK

MARY-BOROUGH

WATERTREATMENT

PLANT

MOOLORTGROUNDWATER

BORES

STONEY CREEKGROUNDWATER

BORE

DAYLESFORDTHE NEXT 12 MONTHSSYSTEM SUMMARYThe Daylesford system primarily sources its supply from Wombat Reservoir, Bullarto Reservoir and Hepburn Reservoir. The Coomoora groundwater bore has been developed to increase the water supply of the system. Recent system works have enabled better use of the Coomoora groundwater and the Hepburn Reservoir. The system is located within the Loddon catchment.

Daylesford Groundwater Pre-Treatment

Bullarto Reservoir Spillway Upgrade

Daylesford Low Level Basin – repair works

DAYLESFORD WATER SUPPLY – KEY 2018/19 PROJECTS & PROGRAMS• Bullarto Reservoir Spillway Upgrade – improves system capability to harvest local water resources – $1.1 million

• Daylesford Low Level Basin Rehabilitation – reduces losses and improves system efficiency – $2.3 million

• Daylesford Groundwater Pre-treatment Facility – ensures high quality water from the groundwater resource – $0.8 million

• Raw Water Treatment Storage Tank – improves water quality and system efficiency – $1.0 million

• Superpipe Interconnection – provides secure reliable water resource into the future

Daylesford Water Treatment Plant – new tank

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Daylesford System 2018-19 Water Outlook

possible scenarios based on system modelling

system position at1 November 2018

Full supply volume

Recorded storage levels

Very dry

Wet

WOMBATRESERVOIR

BULLARTORESERVOIR

HEPBURNRESERVOIR

DAYLESFORDWATER

TREATMENTPLANT

DAYLESFORD

LOW LEVELBASIN

PRE-TREATMENTPLANT

HIGH LEVELBASIN

HEPBURNSPRINGS

COOMOORAGROUNDWATER

BORE

RAW WATERTANK

DAYLESFORD WATER SUPPLY SYSTEM

CARING FOR OUR COMMUNITY AND THE ENVIRONMENT

For more information refer to:

Central Highlands Water – Annual Water Outlook, Urban Water Strategy, Drought Preparedness Plan November 2017, Ballarat Integrated Water Management Plan, 2017/2018 Annual Report, 2017/2018 Water Quality Report at https://www.chw.net.au/about-us/reports-and-publications

Department of Environment, Land, Water and Planning – Water for Victoria – https://www2.delwp.vic.gov.au/

WHAT WE’RE DOING TO SUPPORT OUR WATER NEEDS

Education

Delivering a suite of water education

resources and working in partnership with

numerous education institutes on projects

that enhance our parks and reservoirs.

Climate Adaptation Plan

Implementing actions to ensure that our

activities are focussed on the key issues so that our

customers and community continue to receive reliable services in an increasingly

challenging future.

Stakeholder Engagement

Working collaboratively with communities and

stakeholders to obtain a deeper level of understanding

of customer concerns and preferences. Together we will investigate options for water

quality improvements and security of water supply.

Digital Metering

Digital metering forms part of our technology innovations for water

efficiency initiatives which will provide customers with greater access to water use

information and alerts to leaks or high water use,

commencing 2019.

Water Efficiency

Delivering an expanded

Water Efficiency Program for our

residential and non-residential customers,

commencing 2019.

CH

W18

-10

-16

Carbon Emissions Pledge

Our Emissions Reduction Pledge of a minimum of a 20% reduction by 2025 to

help deliver on the objectives in Water for Victoria and

the Victorian Government’s emissions reduction target

of zero net emissions by the year 2050.

Environmental Needs

An active partner in supporting the delivery of

Catchment Partnership Agreements with the

Corangamite and North Central Catchment Management

Authorities for the benefit of enhanced natural resource

management outcomes.

Integrated Water

Management

Working collaboratively with a number of

stakeholders to create “A greener, more liveable

and prosperous water future for the city

and towns of the region.”

Be Smart Choose Tap

Water corporations across the state are

promoting the health, environmental and cost

benefits of choosing tap water through a number of initiatives:

drinking fountains, education programs, reusable bottles

and water jugs for cafes throughout

the region.

Recreational Assets Masterplan

Developing a Recreational Assets Masterplan for the

use of our three public parks (Kirks, Gong

Gong and Moorabool reservoirs) and

designated reservoirs for public access.

Recycled Water

Recycling water to Lake Wendouree,

Ballarat school grounds and

irrigation supporting agriculture.