can i borrow this team5
TRANSCRIPT
Can I borrow this?
No. of customer interviews
Day 1 21
Day 2 13
Day 3 11
Day 4 20
Total 65
“Peer-to-peer fashion rental platform for women”
Claire Allison, Masha Breitmann, Wayne Chu, Chelsea Crowder, Seema Gohil
Day 1:
Idea
• Create a peer-to-peer platform allowing women to rent clothes, shoes, bags and accessories from each other
• Solve: “I have nothing to wear”
“Refuse to get rid of anything I own”
Key Partners Key Activities Value Proposition Customer Relationships
Customer Segments
Website developer
Payment processing service (ex. Braintree)
Shipping partner
Drycleaner
Garment bag supplier
Fashion bloggers
High-end thrift stores
Travel / hotel resources
Sizing Technology
Building, hosting and maintaining an easy to use website
Inventory photography, editing & descriptions
Curating items
Payments (accepting & distributing)
Shipping & logistics
Monetize closets without having to sell items
Better economic value than current options (thrift / consignment)
Access to inventory outside of what is available for purchase
Access to clothing without having to pay retail prices
Providing an official channel for lending to friends (deals with the drama)
Revolving closet - answers the "I hate everything I own” issue
College campus (word of mouth - grass roots)
Social media
SEO
Customer referrals (incentive programs – reduced fee for x amount of users)
Borrower:
- 16-45 female
- Tourists / travelers both female & male
- Male 16-40 gay community
Lender:
- 25-45 female with <$250k annual salary
- 25-45 gay male with <$250k annual salary
Key ChannelsKey Resources
Website
College Campuses
Fashion Industry
Hotels or travel related sites
Garment Bags
Shipping Boxes
Photography equipment
Costs Revenue
Website development SEO
Garment bags Marketing / customer acquisition
Payment processing Shipping
Transaction fees:
- 20% charged to lender
- 5% charged to borrower
Insurance
Shipping / Drycleaning fees
Sell rental information to retailers
DAY 1 CANVAS
What We Tested: Are there interested borrowers?
• Spoke to college campus female students
• How do women currently dress for events?
• How much do they spend for different events?
• Would they consider renting vs. buying or borrowing?
• How much would they pay to rent vs. buy?
Hypothesis Result Takeaway
Women borrow clothes from each other
True, typically from roommates, close friends, siblings, mother
Not creating a new activity
Women are willing to rent items as well as borrow (pay for the same action)
True Idea of online rental platform was very appealing
Women don’t know their measurements
True
Women are unwilling to measure themselves & shop by measurements vs. size
False, would be willing to take that extra step and measure themselves to solve fit concern
• Send a measuring tape to women that don’t have one; potential marketing tool
• Can remove size as a feature on site
Using “real” women in pics vs. models would help borrowers estimate fit
True All pictures must display the item by the person whose measurements are being listed
Using real women vs. models and non-professional photos may impact the appeal and marketability of items and site
False, women are dissatisfied by the deception that professional models and photographers have
Don’t need to spend the money on models and professional photographers
Hypothesis Result Takeaway
College students are extremely price sensitive
False; price sensitivity dependent on income level, not age. Looking for value and quality
Segment market based on income levels
College students would be willing to pay less for a rental than a purchase
False; looking for a combination of value and quality
The % saved was not a driving force to rent vs. buy. More based on dollars available for that event
College students would be unwilling to pay for shipping / courier
False; Will pay for courier service for the ease
Build courier service fee into the model
That women borrow/shop clothes for an event based functions vs. everyday wear
True Channeling users on the website by event vs. item is OK
Day 2:
What we tested:
• Women who worked in fashion (retail / modeling) would be good lenders
• Hotels could be good channels & partners
Key Partners Key Activities Value Proposition Customer Relationships Customer Segments
-Website developer
- Payment processor - Braintree
- Shipping partner
- Courier Partner
- Drycleaner
- Garment bag supplier
- Fashion bloggers
- High-end thrift stores
- Travel / hotel resources
- Sizing Technology
- Website production & maintenance
- Inventory photography, editing & descriptions
- Curating items
- Payment processing
- Managing Shipping & logistics
- Inventory access (vs. direct network and/or purchase)
- Style & curation
- Cheaper than retail purchase; save $
- Solves fit dilemma by using measurements
- Real people in the photos
- Hassle-free delivery
- Revolving closet answers the "I hate everything I own” issue
-Monetize closets without selling items
- Better value than thrift / consignment/ donation
- Channel to lend to friends (damage, cleaning)
- repeating revenue stream
- Revenue on shelf inventory
- Additional service
- Access to new customers
- College campus (word of mouth - grass roots)
- College Ambassadors (various income ranges)
- Social media
- SEO
- Customer referrals (incentive programs – reduced fee for x amount of users)
Borrower: • 16-45 Females- social - borrow clothes /shop online
A: Income $10k-$50kB: Income $50k-$300kC: Income $300k+
• Travelers (female & male)
• Male 16-40 gay community
Lender: - 25-45 female with
<$250k annual salary- 25-45 gay male with
<$250k annual salary
Fashion bloggers
High-end thrift stores
Travel / hotel resources
Key Channels
Key Resources Website
College Campuses
Fashion Industry
Hotels or travel related sites
- Garment Bags
- Shipping Boxes
- Photography equipment
Costs Revenue
- Website development - SEO
- Garment bags - Marketing / customer acquisition
- Payment processing Shipping
• Transaction fees: - 20% charged to lender - 20% charge - 5% charged to borrower - Free
• Insurance
• Shipping / Drycleaning fees
• Sell rental information to retailers
Hypothesis Result Takeaway
Women that work in retail would be good lenders
True • Access to fashion through fashion allowance & samples
• Less restrictions than women that work for designer brands
Additional:• Need to determine restrictions
and workarounds for girls that work for brands
Models would be good lenders True • Receive lots of free items – most of which is never worn
• No restrictions from agencies• Enjoy the prospect of having
followers and being featured as trendsetters
Additional:• While merchandise type is ideal,
model sizing will restrict utilty
Hotels would be good channels / partners
False • Too late in the process flow • Customers do not request any
clothing / apparel servicesAdditional:• Partnering other travel services
such as AirBnB (“travel like a human” – “dress like a local”)
Day 3:
What we tested:• JUST DO IT!!!!!!!!
• Built a site and tested it with customers to get feedback
• 50 inventory items on a Wix site
• Tested the platform in Bryant Park
• Variables tested:
−Borrower profile
−Pricing
− Image quality and presentation
−Measurements
Key Partners Key Activities Value Proposition Customer Relationships Customer Segments
-Website developer
- Payment processor - Braintree
- Shipping partner
- Courier Partner (Urban Express)
- Drycleaner
- Garment bag supplier
- Fashion bloggers
- High-end thrift stores
- Travel / hotel resources
- Sizing Technology
- Website production & maintenance
- Inventory photography, editing & descriptions
- Curating items
- Payment processing
- Managing Shipping & logistics
- Social acceptance
- Unique Inventory access (vs. direct network and/or purchase)
- Style & curation
- Cheaper than retail purchase; save $
- Solves fit dilemma by using measurements
- Real people in the photos
- Hassle-free delivery
-Clothing for destination
- Revolving closet answers the "I hate everything I own” issue
-Social validation
-Monetize closets without selling items
- Better value than thrift / consignment/ donation
- Channel to lend to friends (damage, cleaning)
- repeating revenue stream
- Revenue on shelf inventory
- Additional service
- Access to new customers
- College campus (word of mouth - grass roots)
- College Ambassadors (various income ranges)
- Social media
- SEO
- Customer referrals (incentive programs – reduced fee for x amount of users)
Borrower: • 16-45 Female / Gay /
Men over 15- social acceptance- borrow clothes /shop online
A: Income $10k-$50kB: Income $50k-$300kC: Income $300k+• Travelers (female &
male)• 16-40 gay community
Lender: Female / Gay / Men over 15Social validation, tastemakers, access to fashion- 25-45 female with
<$250k annual salary- 25-45 gay male with
<$250k annual salary
Fashion bloggers,Industry
High-end thrift stores
Travel / hotel resources
Travel Websites / AirBnb
Key Channels
Key Resources Website
College Campuses
Fashion Industry
Hotels or travel related sites
- Garment Bags
- Shipping Boxes
- Photography equipment
Costs Revenue
- Website development - SEO- Garment bags - Marketing / customer acquisition- Payment processing Shipping
• Transaction fees: 20% lender , 20% thrift, 5%borrower - Free
• Insurance , Shipping / Drycleaning fees
• Sell rental information to retailers
Day 4:
What we tested:• Who are our lenders?
• Tested via in-person customer engagement:
o Setup table outside Equinox to recruit lenders
• Created Kookopa “Lender” website (www.kookopalenders.com)
o Scalable method via web based search
o Supported by Facebook Ads and Google Adwords
• Tested customer acquisition methods
Key Partners Key Activities Value Proposition Customer Relationships Customer Segments
-Website developer
- Payment processor - Braintree
- Shipping partner
- Courier Partner (Urban Express)
- Drycleaner
- Garment bag supplier
- Fashion bloggers
- High-end thrift stores
- Travel / hotel resources
- Sizing Technology
- Website production & maintenance
- Inventory photography, editing & descriptions
- Curating items
- Payment processing
- Managing Shipping & logistics
- Social acceptance
- Unique Inventory access (vs. direct network and/or purchase)
- Style & curation
- Cheaper than retail purchase; save $
- Solves fit dilemma by using measurements
- Real people in the photos
- Hassle-free delivery
-Clothing for destination
- Revolving closet answers the "I hate everything I own” issue
-Social validation
-Monetize closets without selling items- Concierge service- Better value than thrift / consignment/ donation- Channel to lend to friends (damage, cleaning)
- repeating revenue stream
- Revenue on shelf inventory
- Additional service - Access to new customers
- College campus (word of mouth - grass roots)
- College Ambassadors (various income ranges)
- Social media
- SEO
- Customer referrals (incentive programs – reduced fee for x amount of users)
Borrower: • 16-45 Female / Gay /
Men over 15- social acceptance- borrow clothes /shop online
A: Income $10k-$50kB: Income $50k-$300kC: Income $300k+• Travelers (female &
male)• 16-40 gay community
Lender: Female / Gay / Men over 15Social validation, tastemakers, access to fashion- 25-45 female with
<$250k annual salary- 25-45 gay male with
<$250k annual salary
Fashion bloggers,Industry
High-end thrift stores
Travel / hotel resources
Travel Websites / AirBnb
Key Channels
Key Resources Website
College Campuses
Fashion Industry
Hotels or travel related sites
- Garment Bags
- Shipping Boxes
- Photography equipment
Costs Revenue
- Website development - SEO- Garment bags - Marketing / customer acquisition- Payment processing Shipping
• Transaction fees: 20% lender , 20% thrift, 5%borrower - Free
• Insurance , Shipping / Drycleaning fees
• Sell rental information to retailers
EXPERIMENTS (LENDERS)
What we found out:
In-person Customer Engagement
• Setup table outside Equinox to recruit lenders
• Limited engagement due to time of day (morning) and low traffic location
• Interest from 8 potential lenders
−Baby Boomer segment showed surprising interest to be lenders
Continuing thought… How to match lenders and borrowers if lenders are from another demographic
which impacts style
EXPERIMENTS (LENDERS)Kookopa “Lender” Website (www.kookopalenders.com)
RESULTS (LENDERS)
Kookopa “Lender” Website (www.kookopalenders.com)
• Google AdWords - $4.27 / click
• Facebook: 12 unique lender signups in <12 hours
• Click through rates / cost: Broad – 0.22% / $0.65, Targeted – 0.18% / $0.61
Impressions Reach Clicks0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
Broad Reach Targeted Reach
0.22% 0.18%
Key Partners Key Activities Value Proposition Customer Relationships Customer Segments
-Website developer
- Payment processor - Braintree
- Shipping partner
- Courier Partner (Urban Express)
- Drycleaner
- Garment bag supplier
- Fashion bloggers
- High-end thrift stores
- Travel / hotel resources
- Sizing Technology
- Website production & maintenance
- Inventory photography, editing & descriptions
- Curating items
- Payment processing
- Managing Shipping & logistics
- Social acceptance
- Unique Inventory access (vs. direct network and/or purchase)
- Style & curation
- Cheaper than retail purchase; save $
- Solves fit dilemma by using measurements
- Real people in the photos
- Hassle-free delivery
-Clothing for destination
- Revolving closet answers the "I hate everything I own” issue
-Social validation
-Monetize closets without selling items- Concierge service- Better value than thrift / consignment/ donation- Channel to lend to friends (damage, cleaning)
- repeating revenue stream
- Revenue on shelf inventory
- Additional service - Access to new customers
- College campus (word of mouth - grass roots)
- College Ambassadors (various income ranges)
- Social media
- SEO
- Customer referrals (incentive programs – reduced fee for x amount of users)
Borrower: • 16-45 Female / Gay /
Men over 15- social acceptance- borrow clothes /shop online
A: Income $10k-$50kB: Income $50k-$300kC: Income $300k+• Travelers (female &
male)• 16-40 gay community
Lender: Female / Gay / Men over 15Social validation, tastemakers, access to fashion- 25-45 female with
<$250k annual salary- 25-45 gay male with
<$250k annual salary
Fashion bloggers,Industry
High-end thrift stores
Travel / hotel resources
Travel Websites / AirBnb
Key Channels
Key Resources Website
College Campuses
Fashion Industry
Hotels or travel related sites
- Garment Bags
- Shipping Boxes
- Photography equipment
Costs Revenue
- Website development - SEO- Garment bags - Marketing / customer acquisition- Payment processing Shipping
• Transaction fees: 20% lender , 20% thrift, 5%borrower - Free
• Insurance , Shipping / Drycleaning fees
• Sell rental information to retailers
Transaction fee:- 20% lender (rental price +
insurance + dry-cleaning)- 5% borrower
Order: $132
Courier
Revenue: $77
Rental Price: $100Insurance: $5Dry-cleaning: $10Shipping: $12Transaction Fee: $5
$6
$6 $10
Borrower Lender
Dry-cleaner returns item
Step 4
Step 1 Step 3
Step 2
Step 5
CUSTOMER SEGMENTS: BORROWER
Initial Targeted Borrower:
• Women
• Age 15 - 25
• “Social Image”
• Crave Social Interaction
o Post everything to Facebook, Instagram etc.
o Social butterfly
• Desires to look good – fashion forward
• Reads People magazine, fashion blogs
• Shops at discount retailers (Gilt, the Outnet)
• Shops at sample sales
• Income < $150,000 annually
VALUE PROPOSITION (BORROWERS)
Pain / Need Gain
Fear of rejection Social acceptance
Insecurity Self esteem
Fear of loneliness Sense of belonging / fitting in; Social
validation
“Ugly Betty” syndrome Styling advice & guidance
Budget limitation Saving money
Clutter / Space Save closet space
Time, inconvenience, frustration with
buying
Hassle-free process
Uncertainty with buying something that
doesn’t fit
Confidence in look / feel with
measurements and real models
CUSTOMER SEGMENTS:LENDER ARCHETYPE
Initial Targeted Lender:
• Women
• Age 25 - 45
• Tastemakers / trendsetters
• Professionals, or work in fashion industry
• Enjoy social validation / recognition
• Not attached to their items – items aren’t splurges
• Spend large proportion of income on fashion
• Reads W magazine, InStyle, Vogue
• Shop at Net-A-Porter, Moda Operandi
• Income > $150,000
VALUE PROPOSITION (LENDERS)
Pain / Need Gain
Style Validation Recognition as a trendsetter / stylist
Way to monetize closets that are worth
while
Additional income
Reduce feel of waste Using the item / don’t feel like it was wasted
Feel good that you helped someone else look good
Total Addressable Market: $104.5Bn
Served Market: $7.8Bn
Opportunity: $80MM
MARKET SIZETotal Market:• Annual spending in the US for
Apparel (includes male and female consumers over the age of 16)
Served Market:• Online sales account for 10%
of the total apparel market • 75% women
Targeted Opportunity:• Women only• US• Converting 1% of the online
apparel purchases to rentals
KEY PERFORMANCE INDICATORS• Total website traffic vs. conversion rate
• Average number of transactions per user
• Average transaction value ($)
• RTR average value of $125
• Average income margins
• Inventory items per size
• Customer acquisition costs for both customer types (lender & borrower)
• LTV of customer
COMPARATIVE FINANCIAL ANALYSIS
Rent the Runway 2011 RTR revenue 20,000,000$ Average rental price 125$ # of Annual Transactions 160,000
Kookopa 2014 % share of customers 5% 8,000 Average rental price 75$ Transaction Value 600,000$ % Transaction Fee 25% 150,000$
UNIT ECONOMICSPer Unit Cost AnalysisRetail Value 250.00$ 750.00$ 1,250.00$ Rental Price (10%) 25.00 75.00 125.00 Insurance (minor) 5.00 5.00 5.00 Drycleaning 10.00 10.00 10.00 Total Item Cost 40.00 90.00 140.00 Shipping 12.00 12.00 12.00 Total Cost to Borrower 52.00 102.00 152.00
Revenue: Transaction Fees 25% 10.00$ 22.50$ 35.00$ Insurance 25% 1.25$ 1.25$ 1.25$
11.25$ 23.75$ 36.25$ Costs:Garment Bag (0.50)$ (0.50)$ (0.50)$ Cust. Acquisition (5.00)$ (5.00)$ (5.00)$ Total Costs (5.50)$ (5.50)$ (5.50)$
Net profit/item 5.75$ 18.25$ 30.75$ Margin % 51.11% 76.84% 84.83%
Breakeven AnalysisStartup Costs 200,000$ # transactions needed 34,783 10,959 6,504 % of RTR 2011 market share 21.74% 6.85% 4.07%
So much more to do…..
• Find the fit between lenders and borrowers
• Run A/B tests for:o User uploaded pictures vs. professional photographs
o Models vs. real people on marketing vs. product pages
o Pricing models
o Pricing draws (discount on value, $ value vs. retail etc.)
o Advertising on pains vs. gains of value proposition
• Test full process (delivery, insurance, payments)
• Research costs of concierge service
• Partner discovery: AirBnb, consignment stores