campus facilities & services department showcase€¦ · • repositioning branch campuses •...

Campus Facilities & Services

Department Showcase

December 7, 2011

Strategic Focus

Campus Facilities and Services (CFS) team provides multitude of functions with “High Customer Service” focus, including: •  Facilities operations and upkeep of campuses, academic facilities

and student housing •  Design and Construction and strategic facilities initiatives

•  Conference Services, events management and revenue generating summer programs

•  Dining Services •  Repositioning branch campuses •  Sustainability Program •  Deferred Maintenance Program

Functional Organization

- 3.8 million sq. ft. of space - 219 total staff - Annual Operating budget $40 million - Annual Capital budget $30 to $40 million average

Facilities Services

Facilities Services - What Do We Do?

•  24/7 operations of all facilities systems and utilities •  Responsible for

–  Campus maintenance –  Custodial services –  Grounds –  Plant operations

•  Respond to 45,000 service requests yearly and supports over 21,000 events

•  Repair and perform preventive maintenance of all building systems (HVAC, electrical, plumbing)

•  Deferred Maintenance typical budget of $6 million for Queens and branch

campuses

•  Deferred Maintenance projects address areas including –  Asphalt Roads –  Concrete sidewalks –  Heating –  Cooling

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Work Order

Total Tickets Closed Within 48 Hrs: 96%

Facilities Services - Major Accomplishments

•  Improved response time for completion of work orders, 91.5% of work orders completed within 48 hours

•  Improved services and accomplished cost savings through Deferred Maintenance Program

•  Restructured trades by implementing “zone maintenance”

•  Improved curb appeal, planted specimen trees, increased landscaping and refurbished walkways

•  Implemented centralized procurement and contract management services

Design & Construction

* Consultants

Design & Construction - What Do We Do?

•  Responsible for planning, project development, design and construction of all capital and deferred maintenance projects on all campuses

•  Oversees all construction projects at the University •  Responsible for Facilities Strategic Planning •  Annual capital budget formulation and implementation

•  Responsible for furniture selection and implementation of standards

•  Development of facilities needs assessment •  Overall space utilization

Design & Construction - Major Projects

•  Construction of a 127,000 square foot D’Angelo Center

•  Completed in December 2009 •  Largest single building on campus

University & Academic Center


•  Construction of Student Townhouses •  Completed in 2008

•  Apartment style living with 290 beds

Residence Halls


•  Conversion of St. Vincent Hall into student housing •  190 beds for students

•  Late night café

•  Outdoor café

Residence Hall


•  St. John Hall classroom upgrades 2010

•  Sullivan Hall “smart classrooms” conversion 2011

Classrooms


•  Renovation of Bent Lecture Hall 2011

•  Renovation of Quiet Study space in St. Augustine Hall 2011

Classrooms


•  Upgrades of 57 classrooms in Queens, Manhattan and Oakdale

•  Construction of a new multipurpose Biochemistry Lab in St. Albert Hall

Classrooms


•  Renovation of entire Marillac serving area

•  Construction of a new exterior grille on the terrace •  Seating area upgrade

Cafeteria

What’s on the Drawing Board?

•  Development of the Facilities Strategic Plan to future needs –  Building condition survey, evaluation and maintenance plan

–  Assessment of departmental needs – Listening tour

–  Carnesecca Master Plan

•  Potential Renovation in 2012

–  Marketing & Communication –  St. Augustine Hall – 2nd floor –  Career Center –  External gates

Design & Construction

Conference & Auxiliary Services

Conference and Auxiliary Services - Goals

•  Provide best in class dining services •  Provide and coordinate support for all internal events on campus •  Generate revenue by providing the university facilities to external

groups •  Reposition the branch campuses by maximizing the utilization of

space and creation of revenue

•  Coordinate over 21,000 meetings and events on Queens Campus •  Major programs to generate revenue

- Vacation study programs for international high school students (www.nystudyvacations.com)

- Teach for America (TFA) - institute for teacher training - Envisions - career study program for U.S. high school students

-  Provide year round accommodations and catering services for au pair program

-  Weddings

•  New Developments: –  Repositioning of Oakdale - “PLP” to preserve historic value of

buildings and grounds –  STJ Sports Academy –  Repositioning of Manhattan – space utilization increase

Conference Services - What Do We Do?

•  The Staten Island Campus is a focus for 2012 to explore new ideas and to increase revenue generation for the programs on that campus.

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Conference Services - Revenues

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Conference Services - Revenues

Auxiliary Services - What Do We Do? •  Provide high quality food service through management of Chartwells •  Oversee the operations of all the dining venues

o  New brands on Queens Campus –  Dunkin Donuts –  Marillac Cafeteria – Subway, Outtakes, and Fair Weather Grill –  Coming soon – Energy Kitchen

•  Maintain the highest level of sanitary requirements of the NYC Board of Health

–  “A” rating at all of our venues •  Meal plan program

–  Fall 2011 Improvements include –  Reintroduced the 14 meal plan –  Expanded hours –  Increase in meal exchange

•  Provide bookstore and other student services through the management of Follett –  Staten Island and Queens –  Reinvent to include other student services

How to Reserve A Meeting Space

Requestor

Complete a Form

found at Stjohns.edu/about/general/conferenceforms

Or Call X7300 for form

Office of Conference Services

Fax (x5679) or e-mail

completed request form

Space is booked in Banner and EMS

Event Coordinator assigned

Event Coordinator will contact to discuss setup,

A/V, catering, or any other requests

Confirmation in form of Banner Pass is

e-mailed to requestor Event Coordinator

coordinates with Public Safety and Facilities

Event Coordinator follows up with

requestor

Event Coordinator will monitor and follow up to review event and resolve any issues!!

Cancellations must be received at least 48 hours prior, so resources are not wasted!!

Dining Services

If ordering off- menu, for

Special Events contact Scott Lemperle or Chartwells Catering

department

OR

Any issues with catering, personnel, dining operations please call Scott Lemperle (718) 990-2520 or hot lines: landline:

(718)990-6254 or text (718)551-6800

If using standard catering menu

Stjohns.Catertrax.com to create an account and to login

During an academic year –! Over 3,000 students on traditional meal plans –! Montgoris Dining Hall serves an average of 100,000 meals each month –! 30,000 meal exchanges served per month at retail operations –! Additional 200,000 meals are served monthly at all other dining venues combined (students and staff) not on traditional meal plans –! Approximately 12,000 meals are catered monthly

How to order Catering Service:

Sustainability Initiatives

•  Building Systems Energy Conservation

Projects

–  Lighting occupancy sensors

–  Air conditioning efficiencies

–  Mechanical & electrical systems

Student Workers as Sustainability Coordinators

The Office of Sustainability established in January 2008, focuses •  Carbon footprint reduction •  Energy consumption monitoring and energy procurement •  Green initiatives

–  Student Awareness and engagement –  Enhanced recycling and waste minimization –  Food waste and yard waste composting –  Transition to Organic soils management –  Water conservation

Carbon Reduction Plan 2009 thru 2014

Carbon Cost Reduction Estimate

Annual Savings

Pay-back

Years

Total 15,000 Tons $20M* $ 3.7M 5.3 yrs

Carbon Reduction (15,000 tons)

Cogeneration 5,000 tons $7M $1M 7

Chiller Plant & Maintenance 4,400 tons $6M $853 7

Building Management Sys. 3,100 tons $4M $900K 4.4

Infrastructure Retrofits 1,200 tons $2M $475K 4.2

Lighting 800 tons $1M $325K 3.1

Master Plan Upgrades 500 tons N/A $200K N/A

Energy Reduction Projects

Opportunities identified in Investment-Grade Energy & Water Audit

Sustainability Highlights

•  STJ strives to be a recognized leader in sustainability initiatives –  NYC PlaNYC “University Challenge” 30% carbon reduction by 2017 –  $25 million investment in energy conservation projects –  First private university to sign a Memorandum of Understanding with

U.S. Environmental Protection Agency –  Charter participant in STARS Sustainability Tracking and Rating

System for Universities –  Annual participation in Recyclemania tournament –  Fourth place in first ever Campus Conservation Nationals –  First place winner in NYSAR3 recycling awareness contest –  Recognized for green initiatives in various publications –  Partnerships with NYC agencies –  Web pages: http://www.stjohns.edu/campuses/sustainability –  Newest initiative for FY12 is food waste composting and organic soils

management

Original ini?a?ves: •  Sustainability Coordinators •  Campus-‐wide recycling •  Move-‐out food/clothing drive •  RecycleMania compe??on

Add’l ini?a?ves: •  Garden •  Compos?ng •  Earth Week •  RA training •  Sustainability commibee

Add' I ini?a?ves: •  Freshman orienta?on •  Res Hall compe??on (na?onwide) •  Energy monitoring •  Weekly raffle •  Fall leaf compos?ng

Add’l ini?a?ves: •  Organic soil management •  Compost tea brewing •  Large-‐scale compos?ng

Carbon Reduc:on Goal – 15,000 tons (30%) by FY17 Achieved to date – 6,100 tons

CARBON REDUCTION

Phase I completed (5.6 Mtons) Phase II completed (0.5 Mtons) Phase II (5.2 Mtons) Phase III (3.2 Mtons)

PHASE I

PHASE II

PHASE III

4

4

9

14

5

5

3

0 5 10 15 20

FY09

FY10

FY11

FY12

SUSTAINABILITY PROGRAMS WITH STUDENT INVOLVEMENT

Programs students par?cipate in

Added programs

Sustainability

PHASE II Cogenera:on Plant -‐ $5.3M

The cogenera?on plant will use natural gas to generate electricity & steam through a turbine and generator system.

The electricity will be used for high usage (24/7) areas and steam for hea?ng. The result is a more efficient use of fuel and sustained savings for the University.

ENERGY PROJECTS SAVINGS

Savings achieved to date -‐ $1.3M

PHASE I

PHASE III

PHASE II

$0.5

$1.7

Total Annual Savings Projected -‐ $3.5M

$1.3

ENERGY PROJECTS PROGRESS

PHASE I PHASE II

PHASE III

$24M

$12.0

$8.0

$4.0

Completed

Capacity – 1.7MWah Scheduled for comple:on – July 2013

Energy Projects

Do I hear Questions?

Questions

1. What are the new brands at Marillac Cafeteria? a) Subway/Dunkin Donuts b) Dunkin Donuts/Taco Bell

2. What is a major revenue generating program during the summer for Conference Services?

a) Parties b) Vacation Study Programs for international students

3. What is the square footage of the campus? a) 2.2M b) 3.8M

4. What is the newest sustainability initiative? a) Recyclemania b) Food waste composting and

organic soil management

5. How many beds are in the Townhouses? a) 290 b) 190

Questions

6.  What is the carbon reduction promised to Mayor Bloomberg as part of the University Challenge and by when? a) 30% by 2017 b) 90% by 2012

7.  What is the average completion time for a work order? a) 24 hrs b) 48 hrs

8. How many work orders does Facilities process annually? a) 45,000 b) 30,000

9.  How many events does Facilities support annually? a) Over 21,000 b) Over 10,000

10. Who do you call with catering issues? a) Martha Hirst/Follett B) Scott Lemperle/Chartwells

campus facilities & services department showcase€¦ · • repositioning branch campuses •...

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