by lisa m. starr wynne business creating the ideal spa team stvaranje toplicama idealan tim
TRANSCRIPT
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BY LISA M. STARR WYNNE BUSINESS
Creating the Ideal Spa TeamStvaranje toplicama idealan tim
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Why is Teamwork Important?
• Spa businesses are highly personal & relationship-driven
• Spa visits & treatments are OPTIONAL!!!
• Customer service leaders produce much higher ROI
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• Leadership with clear vision & directi on
• Constant communicati on• Defi ned goals and
accountability
Culture Starts at the Top
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Two Types of Customers
ExternalExchange money for
treatmentsInternal
Exchange time for money
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Inspired Teamwork!
Your Goal
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Great Staff are Created!
Set Clear Expectations Detailed, written position
descriptions In-depth interview process
First Interview Second interview, more in-depth Practical audition, staged as a real-
world spa treatment
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Team Culture Creation
Orientation Introduction to written
support Mentor or buddy system
Provide Accountability Link staff rewards &
recognition to desired resultsPrepare to Nurture
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Support Documentation• Employee Handbook• Operations Manuals• Position Descriptions – for
everyone!• Interview Templates• Audition Processes• Orientation Guidelines• Training Timeline• Treatment Protocols
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Leader Responsibilities
Frequent staff interactions Catch them doing something right
Individual monthly meetings Focus on goals and achievements
Continuous dialogue Informal & anonymous feedback Annual in-depth written survey Guest feedback
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Career ManagementSupport their passionProvide annual education budgetLife Skills Training; sales,
communications, stress-managementCompensation plans that promote
career growthContests and sales promotions
Trips to other salons and spas Training Motivational speakers
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Celebrate Pride & Ownership
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If Employee Engagement is your #1 Priority:Less staff turnoverShorter training timelinesFewer guest complaintsBetter job satisfactionHigher client retention & loyaltyImproved financial results
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Thank you!Hvala vam!
Lisa Starr
Spa-booker.com/blog@StarrTalk
Creating the Ideal Spa Team