by emma arakelyan, olga-mariya zaytseva, diana dovgan’ (mek-12-1a)

28
How Companies Figures out our Secrets by Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

Upload: tianna-leeke

Post on 14-Dec-2015

227 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

How Companies Figures out our Secrets

by Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’(MEK-12-1a)

Page 2: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

All people are consumers, whether you realize it or not. You buy things, you see something you want or need, you buy it. That's consumerism or consuming rather

Page 3: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

First type is a "smart" consumer, a person who constantly buys things that he/she wants, ignoring everything person needs, just because they're behind on fashion or something

new came out and they just have to get it, probably unaware they already likely have something similar

Page 4: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

Anyway that’s a consumer that is wary of the products saying that they work or that it is awesome and must be acquired at any cost.

That’s a consumer that is way of his nature of "want" reigning in that feeling whenever it runs

rampant. That’s a consumer that only buys things that he needs to continue his existence or something and only as much as he needs, never

more than he needs

Page 5: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)
Page 6: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

There's this "easily persuaded" consumer. That's a person who looks at one ad or commercial, and bam, they have been persuaded that they should absolutely, end of the world, get whatever product it is the ad/commercial is showcasing.

Page 7: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)
Page 8: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

Every time you go shopping,intimate details about your consumption patterns with retailers. And many of those retailers are studying those details to figure out what you like, what you need, and which coupons are most likely to make you happy.

Page 9: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)
Page 10: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

Target, for example, has figured out how to data-mine its wav into your womb, to figure out whether you have a Baby on the way long before you need to start buying diapers.

Page 11: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

Target freaked out and cut off all communications — about the clues to a customer’s impending bundle of joy.

Pole looked at historical buying data for all the ladies who had signed up for Target baby registries in the past.

Page 12: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

Targeted: Collecting each customer's trend in purchases, in addition to other information, gave the company such an eye for their needs they soon had to make their skill less obvious to prevent unease

Page 13: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

Lotions, for example. Lots of people buy lotion, but one of Pole’s colleagues noticed that women on the baby registry

were buying larger quantities of unscented lotion around the

beginning of their second trimester. Another, analyst noted that sometime in the first 20 weeks, pregnant women loaded up on supplements like calcium, magnesium and zinc.

Page 14: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)
Page 15: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

As Pole’s computers crawled through the data, he was able to identify about 25 products that, when analyzed together, allowed him to assign each shopper a “pregnancy prediction” score. More important, he could also estimate her due date to within a small window, so Target could send coupons timed to very specific stages of her pregnancy.

Page 16: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

So Target started sending coupons for baby items to customers according to their pregnancy scores. Duhigg shares an anecdote — so good that it sounds made up —thatt conveys how eerily accurate the targeting is. An angry man went into a Target outside of Minneapolis, demanding to talk to a manager:

“My daughter got this in the mail!” he said. “She’s still in high school, and you’re sending her coupons for baby clothes and cribs? Are you trying to encourage her to get pregnant?”

The manager didn’t have any idea what the man was talking about. He looked at

the mailer. Sure enough, it was addressed to the man’s daughter and contained advertisements for maternity clothing, nursery furniture and pictures of smiling infants. The manager apologized and then called a few days later to apologize

again. On the phone, though, the father was somewhat abashed. “I had a talk

with my daughter,” he said. “It turns out there’s been some activities in my house I haven’t been completely aware of. She’s due in August. I owe you an apology.”

Page 17: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

‘Congratulations on your first child!' and they’ve never told us they’re pregnant, that’s going to make some people uncomfortable,”

Page 18: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

Consumer buying behaviour include:• Cultural Factor• Social Factor• Personal Factor• Psychological Factor

Factor Influencing consumer buying behaviour

Page 19: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)
Page 20: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)
Page 21: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)
Page 22: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)
Page 23: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)
Page 24: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)
Page 25: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)
Page 26: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

Understanding Consumer Buying Behaviour

Consumer behaviour is a study of how individuals make decisions to spend their available resources (time, money, effort)

Page 27: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

Target would not reveal

which information about their consumers

they specifically

use and collect.

Page 28: By Emma Arakelyan, Olga-Mariya Zaytseva, Diana Dovgan’ (MEK-12-1a)

Thank You For Attention!!!