buyers guide - department of finance western …€¦ · 4 fresh meat, fish, ... buyers can pick...
TRANSCRIPT
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 1
BUYERS GUIDE
Group Buying Arrangement (GBA) 44209 PROVISION OF FOOD AND GROCERIES (NARROGIN AND SOUTHERN DISTRICTS SITES) Effective from 28th December 2009 Last Update effective 28 December 2010 Rob Isted Senior Procurement Manager Southern Region – Albany Office 1/2 Barnesby Drive ALBANY WA 6330 Tel: (08) 9892 6501 Fax: (08) 9892 6599 Email to: [email protected]
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 2
Table of Contents
1. INTRODUCTION 3
2. CONTRACT OVERVIEW 4
3. PRODUCT RANGE 6
4. SERVICE LOCATIONS 8
5. HOW DO I BUY? 8
6. DELIVERY DETAILS 9
7. CONTRACTED SUPPLIER DETAILS 10
8. CONTRACT REVIEWS 26
9. GLOSSARY OF TERMS 28
APPENDIX 1: SUPPLIER DISCOUNT RATES 29
APPENDIX 2: CONTRACTOR’S PERFORMANCE REVIEW FORM 30
APPENDIX 3: FREQUENTLY ASKED QUESTIONS 31
APPENDIX 4: DELIVERY REQUIREMENTS FOR WACHS, WHEATBELT - SOUTHERN 32
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 3
1. INTRODUCTION
This Buyers Guide is prepared to support the purchase of food and groceries in Narrogin and Southern District Sites available under the Group Buying Arrangement (GBA) 44209.
Included in the Buyers Guide is:
a description of products that can be purchased; and
details of contracted suppliers who supply each product.
This GBA allows you to benefit from the combined purchasing Power of the State Government.
By using the GBA you will:
support local suppliers in Narrogin and the Southern District;
‘fast track’ purchases to save time and effort – the Department of Treasury and Finance have already tested the market and selected suppliers that offer the best value for money;
purchase goods under contract terms and conditions that protect you as a buyer; and
have direct access to a range of food related products.
Remember…
When buying under this GBA, always quote the GBA number (44209) and identify yourself as a government buyer.
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 4
2. CONTRACT OVERVIEW
The following details apply to GBA 44209:
Type of Contract
Group Buying Arrangement (GBA) for the provision of Food and Groceries in Narrogin and the Southern Districts.
Term The GBA is extended to 28 December 2011.
There remains a one-year option to extend the contract.
Status This GBA is non-mandatory for West Australian Public Authorities located in Narrogin and the Southern Districts
Discount Rate
Suppliers have offered a ‘Discount Rate’ to the ‘retail’ (shelf) price for all food and groceries in the relevant food & grocery category. The discount applies to the retail price on the day of the order (refer Appendix 1 “Supplier Discount Rates”).
If the product is on ‘special’ on the day of the order and the special price is less than the discounted price, then the ‘special’ price will apply.
Given that the GBA is non-mandatory for the region, if the supplier prices are not competitive, agency buyers have the option to buy elsewhere (however, the agency buyer would then need to ensure that the purchase complied with State Supply Commission requirements).
The Discount Rate is fixed for the first year of the contract. On each anniversary of the contract commencement date (28th December), increases or decreases in the Discount Rate are permitted.
The Price for freight, if applicable, is fixed for the first year of the Term. On each anniversary of the Contract Commencement Date, the Price for freight will be increased by the Consumer Price Index (Consumer Price Index, Australia (Cat No 6401.0): 1 All Groups, Index Numbers – Perth).
Adding or Deleting Panelist
Throughout the duration of the GBA, the Department of Treasury and Finance may at its discretion remove or add a contracted supplier from each panel or category in accordance with the performance review provisions that support this GBA.
Backorders/ Substitutes
Contractors will take all reasonable steps to ensure that backorders are kept to a minimum throughout the operation of the Contract.
The following procedure applies to all backorders and substitute products:
prior notice must be given to the buyer, with an anticipated delivery date;
the substitute product shall be of equal or superior quality;
the substitute product shall be supplied at no higher cost than the originally ordered brand; and
a sample of the substitute or nutritional information of the substitute shall be provided to the buyer, if requested.
Returns The contractor is obliged to pay all costs, including freight costs, incurred by the agency as a result of incorrectly supplied goods.
Delivery Refer Section 6 “Delivery Details” for various supplier delivery times and Section 7 “Contracted Supplier Details” for freight charges where applicable.
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 5
Crate Hire No crate hire charges are applicable under this GBA. The Contractor shall arrange pick up of crates on their next delivery run. Crates must be secured and cared for to ensure safe return to the contracted suppliers.
Acceptance of Goods
Receipt of goods does not constitute acceptance.
You should inspect the goods on arrival to ensure they match your purchase order and then accept or reject the goods.
Goods are deemed to have been accepted:
If the buyer notifies the contractor that the goods have been accepted; or
If the contractor hasn’t been notified of a rejection of goods within three (3) business days for non-perishable goods or one (1) business day for perishable goods and fresh produce.
Rejection of Goods
Goods may be rejected if they do not conform to the specification stated in the contract or purchase order. A notice of rejection may only be issued three (3) business days for non-perishable goods or one (1) business day for perishable goods and fresh produce. If the notice of rejection is not issued within these periods, the goods will be deemed to have been accepted.
Any rejected goods must be removed at the expense of the contractors.
Buy Local The benefits of purchasing from local businesses was recognised in appointment of contractors to each panel. All nominated contractors on each panel are local businesses, with distribution arrangements based in Narrogin and the Southern Districts.
Who Can Use the Contract?
All Western Australian Government Public Authorities in Narrogin and the Southern Districts.
Contract Manager
Rob Isted
Senior Procurement Manager
Tel: (08) 9892 6501
Fax: (08) 9892 6599
Email: [email protected]
Department of Treasury & Finance
Southern Region - Albany
1/2 Barnesby Drive
ALBANY WA 6330
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 6
3. PRODUCT RANGE
The Contract is divided into eight (8) main food categories. These categories are:
Category Description
1 Shelf Stable or Non Perishable Groceries
2 Dairy Products and Fresh Fruit Juices (refrigerated)
3 Bread and Bakery Products
4 Fresh Meat, Fish, Poultry
5 Frozen and Processed Meats and Savoury Products
6 Fresh fruit and vegetables
7 Frozen fruit and vegetables
8 Eggs
The specification of inclusions in each category incorporates the descriptions provided here:
Category 1 – Shelf Stable or Non Perishable Groceries
Category 1 includes non-perishable or stable shelf lines that generally have long expiry dates and are provided as canned, bottled or packaged goods with nutritional information and expiry dates labelled in accordance with appropriate standards.
The range of goods in Category 1 includes, but is not limited to;
Canned fruit, vegetables and baked beans’
Biscuits, cake mixes and desserts;
Cereals, pasta, rice, flour;
Herbs and spices;
Condiments, pickles, spreads and sauces; and
Powdered and concentrated beverages and soups.
Category 2 – Dairy and Fresh Fruit Juices (refrigerated)
Category 2 includes refrigerated and frozen dairy products and refrigerated fresh fruit juices.
The range of goods in Category 2 includes, but is not limited to;
Ice-cream and flavoured ice products;
Fresh milk (flavoured and non-flavoured);
Yoghurt and cream;
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 7
Cheese, butter and margarine; and
Assorted fresh fruit juices.
Category 3 – Bread and Bakery Products
Category 3 is for fresh bread and bakery products that includes, but is not limited to;
Fresh bread;
Rolls and buns; and
Cakes and other bakery products.
Category 4 – Fresh Meat, Fish, Poultry
Category 4 is for fresh meat, fish and Poultry.
The range of goods in Category 4 includes, but is not limited to;
Fresh beef, lamb and Pork; and
Fresh Poultry.
When requested by the Buyer, products shall be vacuum packed and Possess labelling detailing weight, date packed, product name, content and expiry.
Category 5 - Frozen and Processed Meats and Frozen Savoury Products
Category 5 is for frozen and processed meats, smallgoods, frozen savoury products and associated products (excluding products included in Category 1).
Frozen meat products;
Frozen savoury products (pies, sausage rolls etc);
Frozen chips and hash browns;
Cold meats, hams, bacon; and
Dried sausages and salamis.
Category 6 - Fresh fruit and vegetables
Category 6 is for fresh fruit and vegetables (excluding canned & shelf stable products listed in Category 1).
Category 7 - Frozen fruit and vegetables
Category 7 is for frozen fruit and vegetables and associated products.
The range of goods in Category 7 includes, but is not limited to;
Frozen fruit;
Frozen peas, carrot, corn and other vegetables; and
Frozen vegetable mixes.
Category 8 – Eggs
Category 8 is for fresh eggs.
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 8
4. SERVICE LOCATIONS
LOCATION
DEFINITION / DESCRIPTION
NARROGIN
All areas within a 10km radius of the Narrogin Post Office.
PINGELLY
All areas within a 10km radius of the Pingelly Post Office.
LAKE GRACE
All areas within a 10km radius of the Lake Grace Post Office
BODDINGTON
All areas within a 10km radius of the Boddington Post Office.
KONDININ
All areas within a 10km radius of the Kondinin Post Office.
DUMBLEYUNG
All areas within a 10km radius of the Dumbleyung Post Office.
WAGIN
All areas within a 10km radius of the Wagin Post Office.
5. HOW DO I BUY?
Public Authorities in Narrogin and the Southern Districts may purchase from the GBA as outlined below:
Buying Direct
Buyers can pick & buy products from any of the contracted suppliers and from any product category without the need to call quotes or tenders. The suppliers will provide a discount to the retail price (shelf price) for products purchased from this GBA (refer Appendix 1 “Supplier Discount Rates” for the relevant discount rate).
Where more than one contractor is appointed to a category, buyers can evaluate which contractor represents best value for money for their needs, then contact the contractor to make their purchase.
Orders should be placed directly with contractors (usually by fax, phone or e-mail). Buyers should check with individual contractors as to which communication method is preferred for placing orders. An outline of these communication methods is provided in Section 7 “Contracted Suppliers Details”.
Retail Purchases
The GBA is established for purchasing food and grocery products. Contractors are a combination of local retailers and wholesalers.
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 9
Buyers should use the GBA as much as possible and look to consolidate their food purchases to avoid potential surcharges.
Payments
The Contractor will invoice the buyer directly and the buyer will pay the contractor directly. No surcharges are applicable for payment by Corporate Credit Card/Government Purchasing Card.
6. DELIVERY DETAILS
For Customers other than WACHS, Wheatbelt - Southern, most deliveries will be made before 9am on the day of the delivery (or alternative times if agreed between the Customer and the Contractor). The delivery requirements for WACHS, Wheatbelt - Southern are listed at Appendix 4.
Refer Section 7 “Contracted Supplier Details” if various supplier freight charges are applicable. In most instances, delivery is free-into-store for Public Authorities located within the Contractor’s nominated location/s.
From time to time, delivery may be required outside of the Contractor’s nominated location/s. If delivery is required outside the Contractor’s nominated location/s, delivery will be free-on-board to the Customer’s nominated carrier/freight contractor.
All refrigerated items must be delivered below 5 degrees Celsius and frozen items below minus 15 degrees Celsius. All transport, storage and delivery must meet relevant standards.
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 10
7. CONTRACTED SUPPLIER DETAILS
BIDVEST FOOD SERVICES
Contact Person: Maureen Free
Title: Telesales Operator
Telephone: 08 9410 9236
Fax: 08 9434 2200
E-mail: [email protected]
Website: General: www.bidvest.com.au
Halal/Kosher/Gluten Free: www.findfoodfast.com.au
Postal Address: PO Box 1555, Bibra Lake WA 6965
ABN: 45 102 255 587
Hours of Service for Orders:
8.00am – 2.00pm (for next day delivery to relevant freight company)
Orders: Phone, Fax or Email
Deliveries: Deliveries Free to METRO carrier.
Contracted to Supply: Category 1: Shelf Stable & Non Perishable Groceries
Category 2: Dairy Products and Fresh Fruit Juices (refrigerated)
Category 3: Bread & Bakery Products
Category 5: Frozen & Processed Meats and Savory Products
Category 7: Frozen Fruit & Vegetables
Category 8: Eggs
Discount Rate 15% Bidvest publish and circulate a price list catalogue each month. The discount rate applies to the prices advertised in the catalogue.
Locations Supplied: All Locations
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 11
BILL & BENS HOT BREAD SHOP
Contact Person: Jenny McLeish
Title: Owner/Manager
Telephone: 08 9881 4765
Fax: 08 9883 6177
E-mail: [email protected]
Website: N/A
Postal Address: Shop 6 Bintamilling Arcade Narrogin WA 6312
ABN: 90 761 524 019
Hours of Service for Orders:
24 hours - 7 days per week
Orders: Phone, Fax and Email
Deliveries: Daily
Deliveries Free to Store
Contracted to Supply: Category 3: Bread & Bakery Products
Discount Rate 10%
Location Supplied: Narrogin
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 12
COUNTRYWIDE FRIDGE LINES
Contact Person: Rebecca Tsouris
Title: Not available
Telephone: 08 9303 4855
Fax: 08 9303 4955
E-mail: [email protected]
Website: N/A
Postal Address: 55 Rogers way Landsdale WA 6065
ABN: 81 891 503 237
Hours of Service for Orders:
Orders are usually placed the day prior to delivery (delivery by 10am)
Orders: Can phone but prefer Fax or Email
Deliveries: As agreed to
Deliveries Free to Store
Contracted to Supply: Category 2: Dairy Products and Fresh Fruit Juices (refrigerated)
Discount Rate: Supermarket Price
Locations Supplied: All Locations
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 13
FONTERRA BRANDS
Contact Person: Ross Kleinhanss
Title: Regional Sales Manager
Telephone: 08 9441 0413 (general) 0447 223 566 (mobile)
Fax: (08) 9441 7700
E-mail: [email protected]
Website: N/A
Postal Address: 22 Geddes street
ABN: 80 095 181 669
Orders: Wagin/Dumbleyung Wagin Milk Supply Gary & Christine Lunt 98611676 PH 98612630 FAX 0429880394 MBL Hours: 6am – 3pm (Fax orders day before) Narrogin Narrogin Milk Supply Dion Myers 98812384 PH/FAX 0429044918 MBL Hours: 6am – 3pm (Fax orders day before) Boddington Williams/Katanning Milk Supply Leon & Kim Bertuola 98851145 PH 98851906 FAX 0429137034 MBL Hours: 6am – 3pm (Fax orders day before) Lake Grace/Kondinin/Pingelly PFD Northam Wayne Allardyce 96225866 PH 96222103 FAX Hours: 8am – 4pm
Orders via Phone or Fax
Deliveries: Deliveries Free to Store
Contracted to Supply: Category 2: Dairy Products and Fresh Fruit Juices (refrigerated)
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 14
Discount Rates White Milk - 25%
UHT Milk (Anchor) – 15%
UHT Milk (So Good) – 10%
Whipping/Thickened Cream – 10%
Sour Light Cream – 5%
Brownes Yoghurt – 12.5%
Brownes Pouring Custard – 10%
Orange Juice – 15%
Waterboys Pure Water – 27.5%
Classic Juice/Juiceman – 15%
Cheese – 17.5%
Butter – 10-%
Locations Supplied: All Locations
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 15
FOODWORKS
Contact Person: Karen Old
Title: Manager
Telephone: 08 9861 1444
Fax: 08 9861 1863
E-mail: [email protected]
Website: N/A
Postal Address: 3-11 Tavistock St Wagin WA 6315
ABN: 48 859 774 773
Hours of Service for Orders:
Order before COB Thursday for following Wednesday delivery.
Orders: Fax
Deliveries: As agreed to.
Deliveries Free to Store
Contracted to Supply: Category 1: Shelf Stable & Non Perishable Groceries
Category 2: Dairy Products and Fresh Fruit Juices (refrigerated)
Category 3: Bread & Bakery Products
Category 5: Frozen & Processed Meats and Savory Products
Category 6: Fresh fruit & Vegetables
Category 7: Frozen Fruit & Vegetables
Category 8: Eggs
Discount Rate 1%
Locations Supplied: Wagin & Dumbleyung
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 16
HILLSIDE MEATS BUTCHERSHOP
Contact Person: Rick Shields or Wally Epworth
Title: Senior Butchers
Telephone: 08 9881 6096
Fax: 08 9881 3323
E-mail: [email protected]
Website: N/A
Postal Address: PO Box 29 Narrogin WA 6312
ABN: 77 786 217 211
Hours of Service for Orders:
7:30am - 5:30pm (Monday - Friday)
7:30am - 12noon (Saturday)
Orders: Phone, Fax or Email
Deliveries: As agreed to
Deliveries Free to Store
Contracted to Supply: Category 4: Fresh Meat, Fish & Poultry
Discount Rate: 5%
Locations Supplied: Narrogin
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 17
IGA BODDINGTON
Contact Person: John or Shannon Stuart
Title: Owner Operators
Telephone: 08 9883 8290
Fax: 08 9883 9439
E-mail: [email protected]
Website: N/A
Postal Address: 36 Bannister Rd Boddington WA 6390
ACN: 29 127 070 697
Hours of Service for Orders:
24 hours
Orders: Fax or Email
Deliveries: As agreed to
Boddington - Deliveries Free to Store
Pingelly - $50-100 per delivery
Narrogin - $50-100 per delivery
Contracted to Supply: All Food & Grocery products
Discount Rate: 5%
Locations Supplied: Boddington, Pingelly and Narrogin.
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 18
KIPLING MARKET
Contact Person: James or Sue Henderson
Title: Owners
Telephone: 08 9881 1654
Fax: 08 9881 5350
E-mail: [email protected]
Website: N/A
Postal Address: 6 Kipling St Narrogin WA 6312
ABN: 79 379 667 522
Hours of Service for Orders:
7:00am – 6:00pm (Mon – Friday)
7:00am – 1:00pm (Saturday)
8:00am – 4:00pm (Sunday)
Orders: Phone or Fax
Deliveries: As agreed to
Deliveries Free to Store
Contracted to Supply: All food and grocery products
Discount Rate 5%
Locations Supplied: Narrogin
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 19
NARROGIN FRUIT MARKET
Contact Person: Phillip Hoskin or Dale Batt
Title: Director
Telephone: 08 9881 2138
Fax: 08 9881 3290
E-mail: N/A
Website: N/A
Postal Address: 19 Fortune St Narrogin WA 6312
ABN: 50 659 850 366
Hours of Service for Orders:
6am – 8pm everyday
Orders: Phone or Fax
Deliveries: As agreed to
Deliveries Free to Store
Contracted to Supply: Category 6: Fresh Fruit & Vegetables
Discount Rate: 40%
Locations Supplied: Narrogin
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 20
PFD FOOD SERVICES
Contact Person: Mike Gibson
Title: Branch Manager - Bunbury
Telephone: 08 9725 4577; mobile 041 996 4595
Fax: 08 9725 4948
E-mail: [email protected]
Website: www.pfdfoods.com.au
Postal Address: 52 Proffit St Bunbury 6230
ABN: 29 006 972 381
Orders: Phone: 6:00am – 5:00pm (Mon – Friday)
Fax or Email: 24 hours
Deliveries: As agreed to
Deliveries Free to Store
Contracted to Supply: Category 1: Shelf Stable & Non Perishable Groceries
Category 5: Frozen & Processed Meats and Savory Products
Category 7: Frozen Fruit & Vegetables
Category 8: Eggs
Discount Rate 20%
Locations Supplied: All Locations
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 21
RM HAWKSLEY & CO
Contact Person: Jennifer, Chad or Colin
Partners: Co-Owners
Telephone: 08 9884 5234
Fax: 08 9884 5262
E-mail: N/A
Website: N/A
Postal Address: Nebrikinning Rd Cuballing
ABN: 81 167 045 533
Hours of Service for Orders:
Order before 3:00pm for same day delivery
Orders: Phone or Fax
Deliveries: As agreed to
Narrogin - Deliveries Free to Store
Pingelly - $3.00 per order
Contracted to Supply: Category 8: Eggs
Discount Rate: Wholesale Rate
Locations Supplied: Narrogin & Pingelly
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 22
SOUTHWAY DISTRIBUTORS
Contact Person: Nancy, Mark or Fred
Title: Mark – Business Owner
Nancy & Fred – Sales Co-ordinators
Telephone: 08 9842 2388
Fax: 08 9842 2389
E-mail: [email protected]
Website: www.southway.com.au
Postal Address: PO Box 5446, Albany WA 6330
ABN: 32 482 705 175
Hours of Service for Orders:
7.00am – 4.00pm Monday - Friday
Orders: Phone, Fax, Email or Web
Deliveries: Orders required by 11.00am day prior to delivery.
Deliveries Free to Store
Contracted to Supply: Category 1: Shelf Stable & Non Perishable Grocery Lines
Category 2: Dairy Products
Category 5: Frozen and Processed Meats and Savouries
Category 7: Frozen Fruit & Vegetables
Category 8: Eggs
Discount Rate: 3%
Locations Supplied: Narrogin & Wagin
Note: Southway will only accept orders from persons previously identified and authorised by their agency. People who have not previously ordered through Southway should contact their agency to authorise their purchasing from Southway.
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 23
WAGIN MILK SUPPLY
Contact Person: Gary or Christine Lunt
Title: Partners
Telephone: 08 9861 1676
Fax: 08 9861 2630
E-mail: [email protected]
Website: N/A
Postal Address: 39 Warr St Wagin WA 6315
ABN: 69 672 548 463
Hours of Service for Orders:
24 hours
Orders: Fax
Deliveries: As agreed to
$15 per delivery
Contracted to Supply: Category 2: Dairy Products and Fresh Fruit Juices (refrigerated)
Discount Rate: 2%
Locations Supplied: Wagin
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 24
WA COUNTRY BAKERS
Contact Person: Brent McCarthy
Title: Sales Manager
Telephone: 08 9311 5111 or 1800 803 319 (orders)
Fax: 08 9311 5101
E-mail: [email protected]
Website: N/A
Postal Address: PO Box 1471 Canning Vale WA 6970
ABN: 21 009 340 774
Hours of Service for Orders:
8.00am – 4.00pm Monday - Friday
Orders: Phone, Fax or Email
Deliveries: Monday - Saturday (orders by 11am day before delivery)
Deliveries Free to Store
Contracted to Supply: Category 3: Bread & Bakery Products
Discount Rates Mainstream Breads - 45%
Premium Bread (Abbott’s) - 40%
Premium Bread (Noble Rise) - 40%
Premium Bread (Burgen PS) - 40%
Premium Bread (Burgen other) - 35%
Snacking Bread - 35%
Continental Bread - 10%
Other Breads - 45%
Easter Buns - 10%
Tip Top Rolls (BBQ buns) - 15%
Tip Top Rolls (Nat) - 40%
Other Rolls (except) - 40%
- Dinner Rolls - 35%
- TipTop (cheese/bacon/pizza) - 15%
- Burger (4” & 5” sliced) - 30%
Croutons / Breadcrumbs(golden) - 10%
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 25
Breadcrumbs / Seasoning - 20%
Breadcrumbs Special White - 30%
Pikelets/Pancakes/Croissants - 20%
Crumpets - 20%
English Muffins - 25%
Bagels - 15%
Breads of the World - 10%
Little Bites - 10%
Tea For Two - 10%
Rollettes - 20%
Sponge Rolls - 20%
Lamingtons / Madiera & Slices / Assorted Cakes / Muffin Cakes / Iced Yeast Goods - 10%
Locations Supplied: All Locations
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 26
8. CONTRACT REVIEWS
The Department of Treasury and Finance aims to continuously improve the services it provides to Buyers via a range of review processes.
Contract reviews, coordinated by the Department of Treasury and Finance, aim to:
ensure prices charged to agencies reflect the correct contracted price;
ensure products sold on this GBA reflect the range of products agreed for supply;
examine contracted suppliers performance;
assess buyer satisfaction; and
monitor compliance with Government Policies and Australian laws.
The Department of Treasury and Finance may terminate contracted suppliers where they are in breach of contract terms and conditions or have repeatedly failed to meet the GBA requirements.
Buyer Feedback
You may provide feedback on the level of satisfaction experienced under this GBA, or suggest improvements to GBA 44209 or this Buyers Guide at any time. Please forward your recommendations for improvements to the Contract Manager, [email protected] or call on 9892 6501.
All feedback received is taken into account as part of the contract review process. This feedback allows the Department of Treasury and Finance to identify areas where service levels or product range needs to be improved. Your cooperation in this effort is greatly appreciated.
Contractor Performance Review
The Department of Treasury and Finance will review contracted suppliers’ performance by receipt of feedback on specific incidences from agencies. The form in Appendix 2 is to be used to record the contracted suppliers performance during the contract period, as required. The form provides for both complimentary feedback and complaint resolution considerations.
On the majority of occasions, contracted suppliers supply acceptable goods and/or services. However, these outcomes are rarely formally recorded. The opportunity exists to recognise satisfactory, as well as poor performance, by completing the form and forwarding it to the Contract Manager. In this way, an ongoing record can be maintained of a contracted supplier’s performance during the term of the GBA.
Complaint Resolution
If you are dissatisfied with the goods and/or service provided by the contracted supplier or have any specific concerns, these should be discussed in the first instance directly with the contracted supplier.
If the problem or issue is not resolved to your satisfaction it should be referred to the DTF Contract Manager for assistance. In most cases minor issues, complaints and concerns can be suitably resolved to the satisfaction of both parties without any major impact on the contract.
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 27
However, if you consider the matter to be of a serious nature, the Contract Manager should be advised through the completion and forwarding of the “Contractor’s Performance Review” form attached in Appendix 2. To help resolve the complaint, please record the following details when completing the Contractor Performance Review Form:
nature of the complaint;
when the complaint was made;
to whom the complaint was made;
the issues involved;
the contractor’s response; and
any other relevant details.
The Department of Treasury and Finance is keen to ensure that every contracted supplier provides a satisfactory level of service. Please do not hesitate to contact the Contract Manager if this is not the case.
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 28
9. GLOSSARY OF TERMS
Words in this document have the following meaning:
Word Meaning
Buyer All Public Authorities as defined in the State Supply Commission Act 1991;
Public Benevolent Institutions approved by the State supply Commission (SSC); and
Any other organisations approved by the SSC.
Public Authority For the purpose of defining Public Authority under the State Supply Commission Act 1991, a Public Authority is:
A department of the Public Service of the State established or deemed to have been established under the Public Sector Management Act 1984; and
An agency, authority or instrumentality of the Crown in right of the State.
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 29
Appendix 1: Supplier Discount Rates LOCATION % DISCOUNT FOR CATEGORY DELIVERY CHARGE
1 2 3 4 5 6 7 8 Free Price/delivery
ALL LOCATIONS
Bidvest Food Service 15 15 15 15 15 15 no Metro only
Country Wide fridge lines # yes
Fonterra Brands ^ yes
PFD Food Services 20 20 20 20 yes
WA Country Bakers ^ yes
NARROGIN
Bill & Bens Bread Shop 10 yes
Hillside Meats 5 yes
RM Hawksley & Co # yes
Kipling Market 5 5 5 5 5 5 5 5 yes
Narrogin Fruit Market 40 yes
Southway Distributors 3 3 3 3 3 yes
PINGELLY
RM Hawksley & Co # no $3 / order
IGA Boddington 5 5 5 5 5 5 5 5 no $50 - $100
BODDINGTON
IGA Boddington 5 5 5 5 5 5 5 5 yes
DUMBLEYUNG
Food Works 1 1 1 1 1 1 1 yes
WAGIN
Southway Distributors 3 3 3 3 3 yes
Food Works 1 1 1 1 1 1 1 yes
Wagin Milk Supply 2 no $15 / delivery
# Supermarket Wholesale Rate
^ Various Discount Rates provided - refer to specific rates in section 7 “Contracted Supplier Details”
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 30
Appendix 2: Contractor’s Performance Review Form
RECORD OF COMPLIMENT/COMPLAINT Return to: SENIOR PROCUREMENT MANAGER DEPARTMENT OF TREASURY AND FINANCE 1/2 BARNESBY DRIVE ALBANY WA 6330
Contract Number GBA 44209
Title of Contract Provision of Food and Groceries (Narrogin and Southern District Sites)
Supplier / Dealer Involved
Nature of the review Compliment Complaint
When the review was made
To whom the review was made
The highlights and issues involved
The Contractor’s response
Any other relevant details / Compliments
Details of Reviewer
Name of Officer
Telephone
Position Title Facsimile
Signature / Date
Please fax the completed form to Department of Treasury and Finance at (08) 9892 6599
Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 31
Appendix 3: Frequently Asked Questions
How do I place an order?
An order can be placed by contacting the contractor direct ensuring that GBA 44209 is quoted.
Most Contractors prefer the placing of orders via facsimile.
Do I have to pay freight costs?
For some locations, you may be required to pay freight costs or to arrange a freight contractor to collect your order from the supplier. Refer freight charges listed in Appendix 1 – “Supplier Discount Rates”.
Can I choose which contractor to use?
Yes. You can use any contractor that is contracted to supply the particular products you are after and to the area in which you are located.
Do I need to get quotes? No. Simply contact the relevant supplier for the food products you wish to order.
What happens if I need to purchase food products that are not available on this arrangement?
You can purchase all standard food products from this contract. Most of the time it should not be necessary to purchase additional items, however if your agency requires a specialised product not available on the GBA, this may be purchased outside the GBA through another supplier. In the instance that the food product is not available on the GBA, buyers must purchase in accordance with relevant State Supply Commission Policy. Details of these Policies can be found at www.ssc.wa.gov.au.
When purchasing products from outside the GBA, consider whether it is likely to be a once off purchase or something your agency is likely to need in the future. If it is likely to be required in the future, you can contact the Contract Manager (see front cover) and ask to have the product category and/or supplier added to the contract.
Appendix 4 Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 32
Appendix 4: Delivery Requirements For WACHS, Wheatbelt - Southern
Category Hospital Delivery Day/s Delivery time
(delivered by) Boddington Hospital Monday - Friday 10.30am Dumbleyung Hospital Monday - Friday 1.30pm Kondinin Hospital Monday – Friday 3.00 pm Lake Grace Hospital Monday - Friday 10.00am Narrogin Hospital Monday – Friday 9.00am Pingelly Hospital Monday – Friday 9.00am
1) Shelf Stable & Non Perishable Groceries
Wagin Hospital Monday - Friday 10.30am Boddington Hospital Milk (Monday and Wednesdays) Other – Friday 3.00pm Dumbleyung Hospital Tuesday and Friday 3.00pm Kondinin Hospital Monday – Friday 10.00am Lake Grace Hospital Tuesday 9.30am Narrogin Hospital Monday – Friday 9.00am Pingelly Hospital Monday – Friday 9.00am
2) Dairy Products and Fresh Fruit Juices (Refrigerated)
Wagin Hospital Monday, Wednesday and Friday 7.30am Boddington Hospital Monday – Friday 8.30am Dumbleyung Hospital Monday - Friday 12.30pm Kondinin Hospital Monday - Friday 12.00pm Lake Grace Hospital Wednesday 12.00pm Narrogin Hospital Monday – Friday 9.00am Pingelly Hospital Monday – Friday 9.00am
3) Bread and Bakery Products
Wagin Hospital Monday – Friday 2.00pm Boddington Hospital Friday 7.00am Dumbleyung Hospital Monday – Friday 12.00pm Kondinin Hospital Friday 12.00pm Lake Grace Hospital Monday and Friday 8.00am Narrogin Hospital Monday – Friday 9.00am Pingelly Hospital Monday – Friday 9.00am
4) Fresh Meat, Fish and Poultry
Wagin Hospital Monday, Wednesday (Poultry) and Friday 8.00am Boddington Hospital Friday 10.30am Dumbleyung Hospital Monday – Friday 12.00pm Kondinin Hospital Monday – Friday 10.00am Lake Grace Hospital Tuesday 9.30am Narrogin Hospital Monday – Friday 9.00am
5) Frozen & Processed Meats & Frozen Savoury Products
Pingelly Hospital Monday – Friday 9.00am
Appendix 4 Buyers Guide – Food and Groceries (Narrogin and Southern District Sites) - GBA 44209
Department of Treasury and Finance (VERSION 2 – Effective 28 Dec 2010) 33
Wagin Hospital Wednesday 12.00pm Boddington Hospital Friday 10.30am Dumbleyung Hospital Monday – Friday 12.00pm Kondinin Hospital Monday – Friday 3.00pm Lake Grace Hospital Tuesday 9.30am Narrogin Hospital Monday – Friday 9.00am Pingelly Hospital Monday – Friday 9.00am
6) Fresh Fruit and Vegetables
Wagin Hospital Wednesday 12.00pm Boddington Hospital Friday 10.30am Dumbleyung Hospital Monday – Friday 12.00pm Kondinin Hospital Monday – Friday 3.00pm Lake Grace Hospital Wednesday 12.00pm Narrogin Hospital Monday – Friday 9.00am Pingelly Hospital Monday – Friday 9.00am
7) Frozen Fruit & Vegetables
Wagin Hospital Wednesday 12.00pm Boddington Hospital Friday 10.30am Dumbleyung Hospital Monday – Friday 12.00pm Kondinin Hospital Monday – Friday 3.00pm Lake Grace Hospital Tuesday 9.30am Narrogin Hospital Monday – Friday 9.00am Pingelly Hospital Monday – Friday 9.00am
8) Eggs
Wagin Hospital Wednesday 12.00pm