business success program

Business Success ProgramThe key to future success for business in Vietnam is to prepare for International standards coming in with every new international company. Current success does not mean future success. Those that have vision and foresight will begin to develop their business and employees to these new standards NOW and at the same time incorporate local knowledge and expertise.

If you don’t have international standard level trainers within your organisation, the next best thing is to acquire international standard training programs. Those that wait or don’t make smart decisions NOW will suffer a slow and steady decline in business as the entire Vietnamese market changes in line with global development.

Look at some examples in Vietnam now such as international banks being opened during lunch hours when customers need them, retailers with staff who can assist customers and actually sell rather than take orders, international general businesses adopting best practice service and sales standards and human resources development initiatives.

The program offered spans all areas of business such as human resource development, sales, management and administration. It is applicable to any business and can be tailored to the unique aspects and functions of the organisation.

Objectives

Increase staff and management productivity

Increase business profitability

Decrease staff and management turnover

Increase motivation within the business

Increase staff and management business skills

Cost

All 28 modules (delivered in adjustable English word format) 30,000,000 vnd

Individual modules (minimum of 5) 3.000,000 vnd each

Extras

1 Day in-house assistance for business trainer 2,500,000

English to Vietnamese translation 15, 000, 000

Delivery of training by our trainers 5,000,000 per module

Administrative SupportWorkshop Objectives

By the end of this workshop, you will be able to:

Get Yourself Organised

Manage your time

Deliver task on schedule

Improve your Communication Skills

Improve your Non-Verbal Communication Skills

Assert yourself

Influence effectively

Build professional working relationships

Have a comfortable working environment

Deal with stress

Anger ManagementWorkshop Objectives

By the end of this workshop, you should be able to:

Understand anger dynamics.

Understand the myths of anger.

Know the right and wrong ways of dealing with anger.

Know techniques in controlling anger.

See differences between objective and subjective language.

Know tips in identifying the problem.

Express a feeling or position using I-messages.

How to making a disagreement constructive.

Understand hot buttons and personal anger dynamics.

Understand the alter, avoid and accept response to anger.

Business EtiquetteWorkshop Objectives

By the end of this workshop, participants should be able to:

Identify what business etiquette is and why it’s important.

Network with confidence.

Present themselves professionally.

Understand the importance of dress codes and what they mean.

Understand how to use a business card effectively.

Remember names easily.

How to conduct themselves at a business lunch.

Understand basic guidelines regarding, grammar standards in all written communication.

Understand telephone etiquette.

Understand the benefits of international etiquette.

Business WritingWorkshop Objectives


Understand the basic structure required of business ‘artefacts’ - agendas, email, letters, business cases, proposals, reports.

Understand the function/purpose of all of the above.

Utilise the tips and techniques provided here to determine an appropriate structure to use for your business artefacts in different situations.

Define proofreading and understand the techniques in improving proofreading skills.

Define peer review and list ways peer review can help improve business writing skills.

Notice (and correct) common spelling and grammar issues in business writing.

List guidelines in printing and publishing business writing.

Coaching & MentoringWorkshop Objectives

We have 12 objectives that will allow us to achieve the overall goal of becoming better coaches.

Here are our learning objectives for today:

Identify the difference between mentoring and coaching,

Understand the GROW model.

Identify and set appropriate goals using the SMART method of setting goals.

Understand how to identify the current state or reality of your employee’s situation.

Identify the steps needed in defining options for your employee

Understand how to create a preliminary plan.

Finalise a plan or wrap it up motivating your employee to work within them.

Identify the benefits of fostering trust with your employee.

Identify the steps in giving effective feedback.

Identify and overcome obstacles that hinder the growth and development of your employee.

Identify the end and how to transition your employee to other growth opportunities.

How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.

Communication StrategiesWorkshop Objectives


Understand what communication is

Understand the different ways communication takes place

Overcome communication blockages

Make the most of non-verbal and paraverbal communication

Understand and utilise the STAR method

Listen actively and effectively

Ask good questions

Use appreciative inquiry as a communication tool

Using the SPEAC Method

Establish common ground with others

Creative Problem SolvingWorkshop Objectives

By the end of this workshop, you will understand how to:

Recognise problems and understand the creative problem solving process

Indentify types of information to investigate and key questions to ask

Ascertain the importance of correctly defining a problem

Use four different problem definition tools

Write solid problem statements

Apply basic brainstorming tools to generate ideas for solutions

Successfully utilise idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method

Assess potential solutions against criteria of cost/benefit analysis

Perform a final analysis for successful solution selection

Be aware of the roles that intuition and fact play in solution selection

Understand the need to refine the shortlist and the importance of redefining it

Successfully identify the tasks and resources required to implement the solutions

Conduct a solutions reality check

Conduct post solution implementation checks to celebrate successes and identify improvements

Customer ServiceObjectives for this Workshop

By the end of this workshop, you will have learned:

What Customer Service is.

How your attitude affects customers.

How to identify and address the needs of your customers.

How using excellent customer service can generate return business.

How to build good will.

How to provide customer service over the phone.

How online tools can aid customer service.

How to deal with difficult customers.

Effective Conflict

ResolutionWorkshop Objectives

At the end of this workshop, participants should:

Understand what conflict and effective conflict resolution means.

Understand all six phases of the conflict resolution process.

Understand the five main styles of conflict resolution.

Be able to adapt the process for all types of conflicts.

Be able to break out parts of the process and use those tools to prevent conflict.

Be able to use basic communication tools, such as the agreement frame and open questions.

Be able to use basic anger and stress management techniques.

The Effective SupervisorWorkshop Objectives


Define requirements for required work.

Set the expectations for your staff.

Establish SMART goals for yourself.

Help your staff set SMART goals.

Learn to delegate appropriately.

Provide effective feedback to your staff.

Utilise effective time management techniques.

Perform effective conflict resolution.

Understand how to manage effectively in different situations.

Understand what a new supervisor needs to become an effective supervisor.

Managing Human ResourcesWorkshop Objectives

By the end of this workshop, participants will be able to:

Describe different aspects of Human Resource Management

Define Human Resources Management terms

Recruit, interview, and retain employees

Follow up effectively new employees

Be an advocate for your employees’ health and safety

Provide articulate feedback to employees

Correctly manage situations requiring discipline and termination

Evaluate some of the strengths and opportunities for Human Resources in your own workplace

Leadership & InfluenceWorkshop Objectives


Understand what leadership means.

Explain the Great Man Theory.

Explain the Trait Theory.

Understand Transformational Leadership.

Understand how to adapt your leadership styles for the people you lead.

Understand leading by Directing

Understand leading by Coaching

Understand leading by Participating

Understand leading by Delegating

Kouzes and Posner

Conduct a personal inventory

Create an action plan

Establish personal goals

Managing ChangeWorkshop Objectives


List the steps necessary for preparing a change strategy

Describe the WIFM – the individual motivators for change

Relate the five dimensions of the ADKAR model for understanding change

Use needed components to develop change management and communications plans

Employ strategies for gathering data

Utilise methods for leading change project status meeting and celebrating success

Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies

Use strategies for aligning people with a change

Describe the importance of resiliency in the context of change

Explain the importance of flexibility in the context of change

Managing StressWorkshop Objectives


Identify the best approach to a stressful situation (Alter, Avoid, or Accept)

Understand what lifestyle elements you can change to reduce stress

Reduce stress Using routines

How to use environmental and physical relaxation techniques

How to cope with major events

Use a stress log to identify stress and create a plan to reduce them

Motivating Your EmployeesWorkshop Objectives


Define motivation, and what part they play

Realise the importance of Employee Motivation

Understand methods of Employee Motivation

Understand the theories which pertain to Employee Motivation – with particular reference to psychology

Recognise different personality types and how they fit into a plan for Employee Motivation.

Setting SMART and defined goals.

Understand how to maintain motivation in themselves and their employees.

Personal ProductivityWorkshop Objectives


Analyse and refocus for more productive outcomes.

Techniques that will engender self discipline and respect for yourself and from others.

Adapt to impromptu requests and learn to say no when required.

Attend to your needs promptly and efficiently.

Become more organised in your daily life.

How to develop a more sharing and accepting attitude to others.

Proposal WritingWorkshop Objectives


Understand the basic requirements for developing a proposal.

Follow the approach provided to help develop focused, high-quality proposals.

Utilise the tips and techniques to determine an appropriate structure to use for your proposals in different situations.

Make good use of illustrations in your proposals.


Define peer review and list ways peer review can help improve your proposals.

Notice (and correct) common spelling and grammar issues in your proposal writing.

List guidelines in printing and publishing your proposal.

Public Speaking Workshop Objectives


Identify the different types of public speaking opportunities

Identify your message

Write a speech

Use humour effectively

Deal with criticism

Overcome nervousness

Deliver a speech

Handle questions change the pace based on the audience’s reactions.

Sales FundamentalsWorkshop Objectives

Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for today.


Understand the language of sales

Prepare for a sales opportunity

Begin the discussion on the right foot

Make an effective pitch

Handle objections

Seal the deal

Follow up on sales

Set sales goals

Manage sales data

Use a prospect board

Team Building & TeamworkWorkshop Objectives


Understand the concept of a team, and how to monitor success.

Explain the four phases of the Tuckman team development model.

Understand the three types of teams.

Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing).

Understand the benefits and disadvantages of various team-building activities.

Describe several team-building activities that you can use, and in what settings.

Follow strategies for setting and leading team meetings.

Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems.

List actions to do -- and those to avoid -- when encouraging teamwork.

Team Proposal WritingWorkshop Objectives


Understand the basic requirements for developing a proposal.

Follow the approach provided to help develop focused, high-quality proposals.

Understand how to structure a team and manage the process.

Utilise the tips and techniques to determine an appropriate structure to use for your proposals in different situations.

Make good use of illustrations in your proposals.


Define peer review and list ways peer review can help improve your proposals.

Notice (and correct) common spelling and grammar issues in your proposal writing.

List guidelines in printing and publishing your proposal.

The Effective NegotiatorWorkshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.


Understand the basic types of negotiations and the phases required for success.

Understand the concepts: WATNA, BATNA, WAP, and ZOPA

Complete the groundwork for negotiation

Identify what information to share and what to keep to yourself

Basic bargaining techniques

Identifying mutual gain strategies

Reach consensus and set the terms of agreement

Deal with personal attacks and other difficult issues

How to use negotiating processes in our everyday life

How to negotiate on behalf of someone else

The Inspiring Presenter Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.


Prepare your message, perform a needs analysis

Different presentation delivery methods

Verbal and non-verbal communication skills

Deal with nervousness

How to get the most from flip charts

How use PowerPoint presentations

How the white board can add to your presentation

Understand how humour, questions, and discussions go hand in hand with presenting.

Learn some killer moves.

Effective Time ManagementWorkshop Objectives


Plan and prioritise daily activities efficiently and in a productive manner.

Triumph over procrastination.

Effectively deal with crises.

Organise your workspace and workflow.

Efficiently delegate.

Ritualise your workload.

Plan effective meetings.

Train the TrainerWorkshop Objectives


Identified the value of training and how it helps individuals and organisations

Explored different learning styles of individuals and various learning theories

Evaluate how to design a training course

Learned the main do's and don'ts of delivering a successful course

Practiced preparing and delivering short presentations on course

Received feedback and advice from the trainer and peers

Prepared an action plan for your continued improvement as a trainer

Workplace DiversityWorkshop Objectives

Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for today.


Define workplace diversity

Identify the difference between stereotypes and biases

Understand how to remove barriers and encourage diversity for yourself and your social community

Learn to listen as well as employ effective questioning techniques

Understand the importance of body language

Learn how to encourage diversity in the workplace, and prevent discrimination

Manage personal complaints

Understand the role of a line manager when dealing with a discrimination complaint

Understand the process an organisation must follow to receive and respond to a complaint

Deal with a discriminatory employee

Workshop FacilitatorWorkshop Objectives


Understand what facilitation means

Implement the three phases of workshop facilitation

Use effectively open questions

Utilise body language skills

Utilise personality typing methods

Health & Safety in the

WorkplaceWhy Have a Workplace Health & Safety Program?

Taking risks is part of running a business, particularly for small business owners. You take risks in product development, marketing, and advertising in order to stay competitive. But there are some risks that should never be taken. One of these is risking the health and safety of those who work for you.

Preventing LossesIf you want to reduce the costs and risks associated with workplace injuries, illnesses, and fatalities, you should place as much emphasis on health and safety issues as other management issues such as production, sales, and quality control.

Establishing a health and safety management plan helps you do this, because in developing the plan you identify what has to be done to promote the health and safety of your workers. In the process, you outline policies and procedures to achieve your health and safety goals.

What is a health and safety Program?There are seven essential elements to a successful health and safety management plan:

1. Management commitment

2. Labour and management accountability

3. Employee involvement

4. Hazard identification and control

5. Incident/accident investigation

6. Worker Training

7. Periodic plan evaluation

Your health and safety management plan should be in writing and include policies and procedures.

However, an effective health and safety management plan is more than a written plan that sits on a shelf. It should be incorporated into every aspect of the way business is done. In effect, the only way to work is safely.

business success program

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