business process operations job scheduling management

Business Process Operations

Job Scheduling ManagementMarch 2016

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Agenda

Overview on Job Scheduling Management Suite

o Supporting the lifecycle of a background job (request, document, schedule, monitor)

SAP CPS Introduction

Getting control over End-User jobs

o Intercepting Jobs & Re-directing users from SM36 to the SAP Solution Manager

Job Scheduling Management Health Check

o Analyzing the respective backend workload caused by background jobs

Roadmap to Job Scheduling Management

Further Information

Overview on

Job Scheduling Management Suite

Supporting the lifecycle of a background job (request, document, schedule, monitor)


What is Job Scheduling Management?

Job Scheduling Management is an E2E Solution Operations

standard provided by SAP

It is a standardized formal process to support the management of

solution wide background operations

– Process for requesting Jobs, or job changes

– Documenting and Scheduling Jobs

– Job Monitoring and Alerting

– Job Reporting

• Job Scheduling Management is technically implemented through

the Job Management Work Center in SAP Solution Manager

– Provides central access to Job operations in the Solution

Landscape

– Allows integration of external scheduling tools (e.g. SAP CPS by

Redwood)


Why Focus on Job Scheduling Management?Applications & Challenges

Goal Application Challenge

Visibility

Job Documentation

…provide standardized & web-based documentation

…avoid unnecessary job processing (“forgotten” jobs)

…avoid unnecessary slow support processes

…”living” documentation vs. one-time documentation

Efficiency

SAP Central Process

Scheduling by Redwood

... automate job processing where possible (job chains)

…schedule across system boundaries

…event-driven vs. time-driven scheduling

…control end-user jobs (job interception)

Effectiveness

Job Monitoring

…ensure that jobs start/finish at the right time

…ensure job processing within given time windows

…correlate important jobs with business processes

…management by exception

Governance

Job Request

…provide standardized & web-based request form

…integration with standard incident management process

…integration with standard change management process

…integration with documentation, scheduling & monitoring

Clean-up

Job Scheduling

Management Health Check

…ensure even workload distribution

…avoid unnecessary often job processing

…discontinue jobs that are no longer needed

…avoid redundant job processing


Scenario Business Process ”Order to Cash” –

Job Scheduling Management

CRM

Create Sales

Order

SAP ECC - OTO

Create Sales

Order

Order

Rescheduling

Run MRP

Procurement

Process

Manufacturing

Process

Create Outbound

Delivery

Post Goods Issue Create Billing

Document

Warehouse - TT5

Create Outbound

Delivery

Create Picking

Transfer Order

Confirm Picking

Transfer Order Post Goods Issue

SAP ENTERPRISE

PORTAL - EPP

Create Sales

Order

Job S_OTO800_DE_SD_OR_RSDL_D

should run with changed parameters

Business Process

Champion


Job Scheduling Management Process View

IT Department

Application OperationsBusiness Process

Operations

Business Department

Key User / End User

Create Job Request Plan Job Request

Approve/Reject Job

Request

Receive

Approval/Rejection

Document Job

Test Job

Schedule Job

Run Job

Document Job

Operation Controls

Center

Monitor Job

Root Cause Analysis

Monitor Job


SAP Solution Manager integration using XBP Interface

SAP Solution Manager 7.1

Job Monitoring

Job Request

Incident Mgt.

Job Documentation

Web FormEnterprise Portal/ Intranet

End/Key user request – JR message

creation in background

Job documentation

automatically

populated with

respective CR data

Change Request Management

Schedule jobs using SAP

CCMS Scheduling Interface

SAP System

Pull Monitoring information


SAP Solution Manager integration with SAP CPS Solution Manager Scheduling Enabler (SMSE)


Job Monitoring

Job Request

Incident Mgt.

Job Documentation

SAP NW 7.x

RedwoodProcess Server

Job Scheduling

SAP Central Process

Scheduling by Redwood*

Web FormEnterprise Portal/ Intranet

End/Key user request – JR message


Job documentation

automatically

populated with

respective CR data

Change Request Management

Transfer job documentation

(incl. basic scheduling)

Push Monitoring information SAP System

SMSE

SMSE XBP Interface

* Or any other Scheduler certified for SMSE


SAP Solution Manager Lean Job Request Scenario With Arbitrary Scheduling Tool

SAP Solution Manager

Job Monitoring

Job Request

Job Documentation

Web FormEnterprise Portal/ IntranetEnd/Key user request – JR message


SAP System

Job documentation

automatically populated

with respective job

request data

External Job Scheduler

Pull Monitoring information

from Back-end

Manual Transfer of job

documentation (copy & paste)

XBP Interface


Job Management Work Center – Central Integration Point

basic or detailed job request to schedule a new job, change an existing job, or

delete a job

central object of the Job Scheduling Management standard, allows to centrally

manage, schedule, and document in detail the background processing of your

entire system landscape.

Monitoring and Alerting based on MAI

Recommended background jobs in your system landscape, organized by

system. Typically used for housekeeping jobs.

Reporting on Jobs and Job Workload based on JSM Health Check


Job Management Work Center – Central Integration Point

Access to Job Status Monitoring for SAP Scheduled jobs, and Job scheduled

on SAP CPS

Setup and administration access for Work Center

Analyse workload situation when scheduling Jobs

Central Access to analysis functions on managed systems


Job Scheduling Management - Work Center

Job Request initially maintained in web

form (e.g. by business) is containing all

available Job data, and saved as Job

Request document


Job Management - Work Center

Job Request document in SAP Solution

Manager can be now picked up by IT via

the Work Center UI choosing the CRM

document No.


Incident – Overview

The Job Document contains all the information that was

already maintained in the corresponding Job Request and

the Job Document is also linked to the Job Scheduling

Management assignment block.


Job Documentation – Overview

The Job Document that was created in

reference to the Job Request can also be

picked up and further processed by IT via

the Work Center UI.


Planning – Check if New Job Request Fits Into Existing Schedule -

Analyze Jobs with Gantt Chart

Jobs displayed

per server /

work process

Detailed information

via mouse - over

Choose Solution

Context

In Managed System, use BACKGROUND_JOB_ANALYSIS tool in transaction ST13 to check job workload


Job Documentation – Scheduling Maintenance

Configure corresponding job scheduling from within job documentation

1

2

3


Scheduling in SAP Central Process Scheduler


Job Documentation – Monitoring Maintenance

1

2

3

Configure corresponding job monitoring from within job documentation


Job Documentation – Access from all Locations

Managed System

Alert Inbox

SAP CPS

Integration of MAI based Job Monitoring into

Job Scheduling Management


Agenda

Overview

Configuration - Enhancements in Job Documentation and Job Monitoring

Monitoring – New Job Monitoring Application

Alerting – MAI and Unified Alert Inbox

Reporting – New Reporting UI and Interactive Reporting


Overview - New Unified Job Monitoring

So far we had two different kinds of job monitoring areas. Job monitoring via

Business Process Monitoring and via Technical monitoring.

Now the job monitoring was harmonized in all areas:

Unified Configuration UI:Using one configuration UI for all entry points. Allow re-use of monitoring objects. Assign

monitoring objects to job documentations.

Unified Infrastructure: Using one single infrastructure for job data collection. MAI (Monitoring and Alerting Infrastructure)

with SAP Solution Manager’s Extractor Framework is used. CCMS is not used by Unified Job

Monitoring.

Unified Alert Inbox:Using same alert Inbox in BPO, JSM and Technical Monitoring.

Unified Monitoring Application:Using UI5 based Job Monitoring application.

Unified Reporting:Using same alert and job reporting functions, independent of monitoring area

Technical Monitoring(Technical Scenarios)

Business Process

Monitoring

(Business Processes)

Unified Job

Monitoring

Job Management (Job Documentations)


Overview - Supported Job Types

Pull – Data collected from managed

system via RFC pull from Solution

Manager

Push – Data is pushed from CPS to the

Solution manager ABAP stack

Job Type Job Selection Schedule inherited

(start time,

frequency)

Add jobs

directly

Data

Collection

mode

Managed

system

CPS

Redwood

Managed

system

CPS

Redwood

ABAP Jobs X X X X X Pull, Push

BW Process chains X Only

Header(Elements

from

managed

system)

No No No Pull

SBOP Jobs X X X X No Pull, Push

SAP Data services X Header No No No Pull, Push

Overview


Monitoring – New Job Monitoring UI




Contexts for Job Monitoring in Job Documentation

Logical Component / System Technical ScenarioSolution

Job Documentation

Several Contexts can be assigned to one Job Documentation

Job Monitoring can be setup with reference to these contexts

The same Monitoring Object can be re-used in multiple contexts


Job Monitoring Entry Points

You can create a job monitoring object

in the Technical Monitoring work center, by

creating a technical scenario that contains the

technical systems to monitor.

via the Business Process Operations work

center from an existing solution. You assign the

business context to the monitoring object.

from a Job Documentation in Job

Management work center.


Create or Change Monitoring Object via Job Documentation

• If no monitoring object has been

assigned to the job documentation, you

can create a new monitoring object.

• Job type and source for the job

identification data (external

scheduler/managed system) depend on

job type and the interface type defined

in the job documentation.

• Otherwise you can change the existing

object.

• Further configuration steps are just as

with Business Process Monitoring or

Technical Monitoring. See guided

procedure at transaction solman_setup

→ Technical Monitoring → Job & BI

Monitoring → Job Monitoring)


Configure Monitoring - Add Jobs from Managed System

Add Jobs → from Managed System.

This allows you to search for jobs on the managed system using search criteria.

Select the job and create its monitoring object using the “Add selected jobs as monitored object“ button


Configure Monitoring - Add Jobs from External Scheduler

Add Jobs → from External Scheduler

This allows you to search for jobs for the managed system via SAP CPS

Select the job and create its monitoring object using the “Add selected jobs as monitored object“ button


Configure Monitoring - Alert Configuration and Notifications

To configure alerts, move to Step 2

“Configure Alerting”.

Select the relevant alerts for the

monitoring object and set the required

values.

Notification Settings can then be

configured by moving to Step 3. Email,

sms, Incidents for the monitoring object

can be configured here. When a yellow

or red alert are triggered a notification

can be sent to the Maintain Recipient

Lists or Maintain Global Recipients.

Save, Generate and Activate your

Monitoring Configuration.

Overview






Monitoring Information in Job Documentation Detailed Overview

New tab “ Monitoring Information“ on the detailed view of Job Documentation query result list.

Monitoring Information shows the assignment to the Solution Context, Business Process Context and

Technical Scenario.

Indicates whether Monitoring is active

Indicates which type of Monitoring is in place (Monitoring using MAI if ticked. Otherwise Classic Job Mon

Monitoring)


New Job Monitoring Application

New Job Monitoring Application available for MAI

based Job Monitoring.

Multiple access points to this new Job Monitoring

application from the Job Management Work

Center, Job Documentation and Technical

Monitoring Work Center

The Job Monitoring UI

Provides ratings from live data collection

Persists a fixed number of instances of a recurring jobs

(configurable)

Alert situation of the Monitored Object is visible

Allows the creation of manual incidents and notifications

Provides a summary of technical information of the

monitored Object


New Job Monitoring Application – Job Detail Info

When selecting a job instance, detailed job information are displayed on right screen side.


When there is an alert it is denoted by the symbol.

The number to the right of the icon refers to the

number of alerts for the Monitored object.

Click on the symbol to get to the Alert Inbox.

The alerts can be processed as normal (assigned,

creation of incidents, creation of notifications,

confirmed etc.).

New Job Monitoring Application - Link to Alert Inbox


Access points for new Job Monitoring Application

Job Monitoring Application can be launched from …

Job Management Work Center-> Job Monitoring-> JobMonitor.

Job Documentation ->Systems tab


Access points for new Job Monitoring Application

Job Monitoring Application can be launched from …

Job Management Work Center-> Query Result list-> Detailed

Documentation of Job -> Monitoring Information tab

Job Management Work Center-> Monitoring-> Job Monitoring

Launch it for either a system, solution or scenario

Technical Monitoring Work Center-> Job and BI Monitoring


Monitoring of all jobs in CPS (starting with SP14)

Monitor arbitrary jobs in SAP CPS

via Technical Monitoring or

Business Process Monitoring.

Monitoring of the following metrics

will be possible.

Status

Duration

Not started on time (also with

reference to a chain header)

Out of time Window

Start Delay

End Delay

Overview






Monitoring Infrastructures for Job Management Work Center

Alert Inbox

Alerts for Job Mon on MAIJob Monitoring

SetupAlerts for Classical Job Mon

Unified Alert Inbox

Job Monitoring Alerts are visible in either the Alert Inbox or the Unified Alert inbox in the Job Management

Work Center depending on the setup chosen (MAI or Classic Job Mon):

• For Job Monitoring for solutions with MAI alerts are visible in the Unified Alert Inbox

• For Job Monitoring for solutions with classical Job Mon alerts are visible in the Alert Inbox.


Alerting in Job Management Work Center

Navigation via single alert selection

Access to Configuration of Managed

Object (Job Monitoring Setup)

Link to alert details

The business context is displayed here. Note that in Job Mon on MAI,

monitoring objects can belong to more than one solution


Unified Alert Inbox – Show Details

2

“Show Details” provides all metrics and more information of the monitored job,

for example:

Duration of the job

End time of the Job

Status when job finished

Executing User

...


Unified Alert Inbox – Guided Procedure Integration

For ABAP type job alerts a generic guided procedure is delivered

Integration from the guided procedure into the job specific job

documentation content exists

Overview






New Reporting UI

Reporting UI

Provides data from BW store

Showcase the status and performance of a monitored object over a period of time

Trend chart of alert history of the Monitored Object

Direct Jump-In from Monitoring UI for selected objects

Alternatively integration into Interactive Reporting with classical web template

drill down features


New Reporting UI Access Point

Access the new Job Monitoring application and then choose Reporting.


New Reporting UI


Interactive Reporting - Access Points

Access points for Interactive Reporting:

From Technical Monitoring – Technical Scenario

From BPO Work Center (New) – Business Process

Access from Job Management Work center not yet available, planned for next SP level


Interactive Reporting – Status Overview

2 ‘Status Overview’ provides the number

of red alerts per metric


Interactive Reporting – Performance Overview

Performance overview allows you to

drill down performance metrics for

every single instance running on the

selected timeframe.


Further Features with Solution Manager 7.1 SP09+ (EhP2)

SolMan Setup Integration

JSM Setup is fully integrated into Sol Man Setup including a new Enhanced Role Model

Mass Creation of Job Documentations

Job Documentation can be created from Excel Workbook

All Details provided in SAP Note 1791153 “Create Job Documentation from IDoc”

– Documents provided

o Workbook Template

o Template project (LSMW)

o JSM IDoc User Guide

Job Progress Monitoring

Monitoring of Job Chains using Mobile Devices


Use Case for SAP Job Progress Monitor

Monitoring of long-running and complex Job Chains

• Business defines goals (Runtime, End time) for parts of a job chain (Crit. Path)

• Progress of execution will be shown (“Progress bar”)

• Runtime prediction gives early indicators for goal misses (Estimated End Time)

• Access Mobile Devices

Progress: 33% Progress: 66% Progress: 100%


Job Progress Monitoring - High Level Overview


SMSE-certified

Scheduler, e.g. SAP

CPS by Redwood

JPM Calculation EngineJob History Data

SAP NetWeaver Gateway

iOS and Android devices


Role:Any member of the business process operations or technical

operations team.

Target segment: Information Technology

Version: 1.0.0

Planned availability: November 2013

Prerequisites:

SAP Solution Manager 7.1 SP 10; SMSE-certified Job Scheduler

like SAP CPS by Redwood

Optional: SUP 2.2; Afaria 6.6

Mobile device support:iPhone/iPad (iOS 6.0 and higher); Android Phone and tablet (4.0

and higher)

Video: n/a

SAP Job Progress Monitor

Production support team wants to monitor the status and progress of batch processing

centrally and in real-time.

Production support team wants to know, for a running job when it will finish.

Mobile Business Impact

Typical Business Challenges

Features and Capabilities

Facts and Figures

Updated: 3Apr2012

Ensure business continuity for critical jobs and job chains by providing real time

information

Group multiple job chains together and monitor overall group progress and the current

activity distribution (percentage of active, scheduled, completed, and canceled jobs); drill

down to job details

Job Chain status information as well as runtimes and estimated and actual end times of

job chains can be accessed by mobile applications anywhere and anytime

Snapshots of job chain progress can be send by e-mail

The SAP Job Progress Monitor mobile app facilitates the monitoring of your business

processes and the progress of your job chains in real time anywhere and anytime. It allows

business process owners to monitor job chains and view job details right from their device.


Overview

If chains or jobs exceed the

thresholds for runtime or

estimated end time a

message will be created.

Distribution

of all job

status

Getting control over End-User jobs

Intercepting Jobs & Re-directing users from SM36 to the SAP Solution Manager


One Main Challenge of Job Scheduling Management – Control Over

End-User Jobs

Problem: Many customer systems “suffer” under a high number of background jobs scheduled by end-users

End-user jobs undermine central scheduling

Workload balancing undermined Risk of system overload especially during Period End Closing

No monitoring & error-handling procedures defined for end-user jobs, i.e. SLAs usually ignore the fact of end-user scheduled jobs

No documentation exists for end-user jobs

End-user jobs do not follow general naming conventions

Challenge: Scheduling authorization (transaction SM36) cannot be taken away due to company policy or as the scheduling happens as part of a business transaction

Goal: Smooth transition from end-user scheduled jobs into a standardized & centralized Job Management process

No scheduling authorization should be taken away

All periodic jobs should be documented and follow a standard procedure

All one-time jobs should bypass the formal process but should be controlled anyway via job interception


Redirect and Intercept- Concept

Redirect

• Occurs when users tries changing jobs from Basis Transactions

• Jobs cannot be scheduled directly on the Managed System

Intercept

• Users can schedule jobs directly on the Managed System

• Job is intercepted when ready to be executed


Execute program CRITERIA_MANAGER (transaction CRIT)

Add a new Criterion of Type “Creating Batchjobs via Solutionmanager”

For this type: Add a new criterion specifying which users should be included/excluded from re-direction

Activate the newly created profile

Re-directing end-users Maintenance via program CRITERIA_MANAGER


Re-directing end-users Job Request Form

Depending on the scheduling, the SAP Solution Manager

decides if the job is scheduled immediately or if a job

request is created

User & Business Partner

information is filled

automatically

Job Request information is filled automatically, so that only process &

requirement information needs to be provided by the user


Job Interception - Background

Scheduled Released Ready Active

Canceled

Finished

Intercepting

Interception concept (for workload balancing) available with XBP Version 2.0 SAP Basis Release 4.6C

Allows the external scheduler to take back the release or start condition of less important jobs and to take over control of these jobs in the system. Thus, the jobs can be submitted at times of lower system activity.


Execute program CRITERIA_MANAGER (transaction CRIT)

Add a new Criterion of Type “Interception”

For this type: Add a new criterion specifying which jobs and/or jobs of which user and/or of which job calls should be

included/excluded from job interception

Activate the newly created profile

An external scheduler like SAP Central Process Scheduling by Redwood would use function modules BAPI_CM_CRITERIA_SET,

BAPI_CM_PROFILES_GET, BAPI_CM_PROFILE_CREATE, BAPI_CM_PROFILE_ACTIVATE in order to perform those activities

Job Interception Maintenance via program CRITERIA_MANAGER (since NW7.0)


Job Interception Job Overview SM37 in backend system

While user BPEXPERT was able to

schedule, release and run jobs in the past,

he is now only able to schedule them but

they get all intercepted.


Job Interception Configuring SAP Central Process Scheduler by Redwood

Within SAP CPS you can

then define several different

interception rules per

backend system and

configure how SAP CPS shall

proceed with which

intercepted jobs.



Job Request Process for periodic jobs


Job Documentation

End-User calls transaction

SM36

Job request creation in

background

Schedule job directly via XBP or

transfer job documentation (incl.

scheduling data) to SAP CPS

SAP System

Dialog pops-up & leads to Web

Form which is autom. filled with

system & user data

Job documentation

automatically populated

with respective job

request data

Schedule job

centrally via SAP

CPS

Web Form

SAP NW 7.0

RedwoodProcessServer

Job Scheduling

SAP Central Process


Job Request



SAP Solution Manager Job Request Process for one-time jobs

End-User calls transaction

SM36

SAP System

Dialog pops-up & leads to Web

Form which is autom. filled with

system & user dataWeb Form

One-time job is directly

scheduled via XBP

interface

Job is intercepted via XBP

interface based on interception

table

(Re-)Schedule job centrally via SAP

CPS based on rules

Job Documentation

SAP NW 7.0

RedwoodProcessServer

Job Scheduling

SAP Central Process


Job Request

SAP CPS Introduction


SAP CPS – Key featuresA

n S

AP

Pro

du

ct

Va

lida

ted

an

d

Su

pp

ort

ed

by S

AP

SAP CPS is built, tested, validated, shipped and supported by SAP

Available in all SAP supported languages

Validated for each release, each service release and each support package by SAP as any other SAP

component on any SAP supported Operating System and database

Available via SAP Service Marketplace and as part of SAP NetWeaver Application Server Java.

Support via SAP component XX-PART-REDWOOD-CPS

SAP Central Process Scheduling by Redwood (SAP CPS) is an SAP product and available via SAP

channels

SAP CPS is the only scheduling solution delivered out-of-the-box with SAP NetWeaver and available

as OEM version for all SAP NetWeaver customers (SAP NetWeaver 7.0 and later)

Un

iqu

e

Inte

gra

tio

n SAP CPS integrates with

Financial Closing Cockpit

Business Warehouse

SAP Netweaver (Administration, Backup, Traceability)


SAP CPS for SAP NetWeaver Comparison of SAP job scheduling options

CCMS1

Basic Job Scheduling

SAP ERP

SAP CPS (Basic Version)

CCMS


SOA ready

Execution control optimization

Intuitive web UI

Local queue management

Time zone management

Java scheduling

Intelligent job definition

Show parent-child dependencies

Event driven scheduling

Contextual processing

Job chain management

Dynamic calendaring

SAP Solution Manager integration

Basic load balancing

Job interception

Central point of view

SAP CPS (Full Version)

CCMS


SOA ready

Execution control optimization

Intuitive web UI

Local queue management

Time zone management

Java scheduling

Intelligent job definition

Show parent-child dependencies

Event driven scheduling

Contextual processing

Job chain management

Dynamic calendaring

SAP Solution Manager integration

Basic load balancing

Job interception

Central point of view

Alerting

Complex load balancing

Web Services and SAP BusinessObjects jobs

Jobs & events on operating system level

Business Automation Enabler e for all scenarios

Scripting / Reporting

Workload failover

Dynamic mass activities

Import/Export functionalities

Cross system scheduling

Process Monitor, User Messages, Documents

Features among others:

• Load Balancing

• Alerting, emailing, reporting,

auditing

Restriction:

• no non-SAP Jobs

• no Alerting, emailing, reporting,

auditing


SAP CPS for SAP NetWeaver Architecture of SAP CPS

Java schema in DB

SAP NW AS Java

Web – UIProcess

Server

CPS Job Repository

Process

ServerProcess

Server

Process

Server

Process

Server

SAP NetWeaver AS JAVA

SAP Application

(As of NW7.1)

JXBP

BW-

SCH

SAP NetWeaver BW

SAP CPS Data

SAP CPS

JXBP: Java eXternal Batch Processing

BW-SCH: Business Warehouse Scheduling

XBP: eXternal Batch Processing

WS: WebServices

Business Objects

OSPlatform

Agent

Application

Non-SAP SystemPlatform

Agent

WS

SAP NetWeaver AS ABAP

SAP Application

(All releases)

XBP

SAP NetWeaver AS ABAP

Queue

Queue

Queue

Queue


SAP CPS Repository and Scheduling Procedures

Create Job/Job Chain Definition

Define Job task e.g. ABAP report

Define Job logic i.e. Sequential or parallel execution of job tasks

Submit Job/Job Chain

Enhance Job/JobChain Definition with scheduling behaviour

Create Job Definition

• Define a entity of Job e.g. 1 step abap report

Create JobChain Definition

• Define a logical flow of jobdefinitions and job instructions

Submit Job / JobChain

• Add time and event driven scheduling behaviour to the job/jobchain definition


Job Scheduling Management with Central Process Scheduling and

Solution Manager

LandscapeSAP Solution Manager

Solution

documentation

Job

documentation

Business process

monitoring

Job request form

Service desk

Change

management

SAP Central

Process

Scheduling

create

message

request/

approve

change

Generate

requires and

uses

setup

relevant

parts

schedule

job

execute

and

monitor

job

Push

monitoring

data

Job Scheduling Management Health

Check Analyzing the respective backend workload caused by background jobs


One Main Challenge of JSM – Transparency Over Total Background

Job Workload

Problem: No sufficient transparency exists how much system workload is caused by

background jobs and which jobs are causing most problems

Overall system workload that is caused by background jobs shall be reduced

End user scheduled jobs that bypass central scheduling and cause high workload shall be identified

System bottlenecks (like lack of work processes) shall be identified

Ensure even workload distribution across servers

Goal: Provide SAP BW based bar charts for analysis

Identify

Longest running jobs

Jobs that run and/or cancel most often

Jobs with longest Start Delay times

Show distribution of background jobs

Across application servers

Across creating/scheduling users


Job Scheduling Management Health CheckArchitecture Overview


Job Scheduling Management Health Check Technical Prerequisites

Minimum:

SAP Solution Manager 7.0 with SP23 & BI_CONT 7.04 SP07 (or higher) and ST-A/PI 01M* (or higher) on the

respective backend system (SAP BASIS 620 or higher).

SAP Solution Manager 7.1 with SP01 & BI_CONT 7.05 SP01 (or higher) and ST-A/PI 01M* (or higher) on the

respective backend system (SAP BASIS 620 or higher).

Recommended (if you also want to analyze job step data from table TBTCP):

SAP Solution Manager 7.0 with SP27 & ST-BCO 400 SP0 (or higher) and ST-A/PI 01M* (or higher) on the

respective backend system (SAP BASIS 620 or higher with SAP Note 1564604 implemented).

SAP Solution Manager 7.1 with SP02 & ST-BCO 710 SP0 (or higher) and ST-A/PI 01M* (or higher) on the

respective backend system (SAP BASIS 620 or higher with SAP Note 1564604 implemented).

See also SAP note 1516666 for details of the Setup Guide.Note: * is used since the ST-A/PI has different versions available for different SAP Products such as CRM, ECC, etc.


Job Scheduling Management Health Check

Dashboards

After the activation of the JSM Health Check, three different reporting views with different

granularity can be accessed directly via the JSM Workcenter

Daily view (containing data from actual day)

Weekly view (aggregated, containing data from last week)

Monthly view (aggregated, containing data from last six months)

Each view contains a set of key performance indicators (e.g. Top 10 Execution Server) with the

following distinctions

(Total) number

(Total) duration

Tabular Drilldown into details (which can be exported to Microsoft Excel)

The data transfer between the different Info Cubes used (aggregation) and the reorganization

(housekeeping) is executed automatically in background.


Example Screenshots 1/3

Comparing Job Status: Finished vs. Canceled



Workload Distribution by User



Workload Distribution by Execution Server


Example Screenshots: Tabular Drilldown


Job Management Suite

SAP Solution Manager & SAP Central Process Scheduling by Redwood

SAP Solution Manager SAP Central Process

Scheduling by Redwood Standardized job request form

(web-enabled)

Standardized, central job

documentation

Job documentation templates

Business process-orientated job

monitoring

Trend reporting based on

monitoring data

Integrated change request

management with approval process

SAP backend related job reporting

Central job scheduling

Event-driven scheduling

ABAP, JAVA, OS and non-SAP*

scheduling

Job chain management across

system boundaries*

Time-zone & calendar management

Job interception

Workload balancing

SAP Service Desk integration

Business Automation Enabler (e.g.

Closing Cockpit) Full control over end-user scheduling: Redirecting end-user into job request process & rule-based job

interception

Request

Docu-

ment

Monitor

Schedule

Optimize

Report

Job

Management

* Chargeable SAP CPS version

Closed-loop

integration

Roadmap for Job Scheduling

Management


Motivation for Job Scheduling Management ProjectBenefits & Challenges

Goal Benefit Challenge

Visibility

Knowing what is executed

when & why & who is

responsible

…provide standardized & web-based documentation

…avoid unnecessary job processing (“forgotten” jobs)

…avoid unnecessary slow support processes

…”living” documentation vs. one-time documentation

Efficiency

Utilizing time & scarce

hardware resources most

efficiently

... automate job processing where possible (job chains)

…schedule across system boundaries

…event-driven vs. time-driven scheduling

…control end-user jobs (job interception)

Effectiveness

Ensuring that IT is a business

enabler

…ensure that jobs start/finish at the right time

…ensure job processing within given time windows

…correlate important jobs with business processes

…management by exception

Governance

Providing a standardized

request process without media

breaks

…provide standardized & web-based request form

…integration with standard incident management process

…integration with standard change management process

…integration with documentation, scheduling & monitoring

Clean-up

Freeing-up scarce hardware

resources

…ensure even workload distribution

…avoid unnecessary often job processing

…discontinue jobs that are no longer needed

…avoid redundant job processing


Business Process

Operations

Central Monitors & Alert Inbox Incid

ent M

anag

emen

t

Chan

ge M

anag

emen

tContinuous

Optimization Process

Central monitors, which permanently report the status of the business processes and related IT

landscapes.

An infrastructure, which pro-actively monitors the solution 24x7 without manual effort, and which

triggers and correlates alerts in case of problems.

A small team of operators, who only work on the alerts in a standardized way.

An ongoing optimization process, which analyzes the root cause of major problems or alerts.

Reporting functionality and dashboards, to provide detailed information to all IT support levels.

Run SAP Like A FactoryMain Concept: Operations Control Center

Input

Improve

TriggerDetectAnalyzeSolve

InputApplication

Operations


Business Process Operations Roadmap to “Run SAP like a factory” – Focus Job Scheduling Management

IT Business

Ph

as

e 1

Ph

ase 2

Ph

ase 3

Use JSM Health Check

to get transparency on

job workload, to initiate

Job Schedule

Optimization

Activate JSM Work Center and use

it as „central“ SM37

Monitor important jobs

& BW Process Chains

for core business

processes

Document jobs & job

chains centrally and in a

standardized way

Provide

standardized Job

Request form to

business user

Use JSM Health

Check trend

reporting to react

more pro-actively

Implement SAP

CPS as central

scheduling tool from

SAP Solution

Manager


Run SAP Like a Factory Methodology and Roadmap

Run SAP Like a Factory provides

A methodology for the implementation of End-to-End Solution Operations

A Roadmap as part of this methodology, to implement End-to-End Solution Operations

Run SAP Like a Factory Roadmap

Provides information about what needs to be implemented

How-to descriptions in implementation methodology and Best Practices documents.

Is structured on a time axis

Guides you in phases through the project.

Roadmap Key phases

Scope definition of the future operations processes

Preparation of a detailed project plan

Implementation of the processes

Operation and optimization of your SAP solution.


Business Process Operations Roadmap

Choose

Implementation

Project in Solution

Manager

Assign Roadmap

Work with Roadmap &

Implementation Project

Ensure roadmap is

available

with ST-ICO SP35

2

1

3

4

Further Information

New Features with Solution Manager SP09+

SAP Service Marketplace links

Compare SM36 and SAP CPS


Further Information – Links

Run SAP like a Factory → Business Process Operations

http://support.sap.com/support-programs-services/solution-manager/processes.html

Job Scheduling Management on SCN Wiki

http://wiki.scn.sap.com/wiki/display/SM/Job+Scheduling+Management

E2E Standard about Job Scheduling Management

http://support.sap.com/support-programs-services/methodologies/support-standards.html

http://support.sap.com/support-programs-services/solution-manager/processes.html

http://wiki.scn.sap.com/wiki/display/SM/Job+Scheduling+Management

http://support.sap.com/support-programs-services/methodologies/support-standards.html


Comparison of SM36 and SAP CPS (1/2)

SM36 SAP CPS

Scheduling of SAP jobs only Scheduling of SAP & non-SAP jobs

Local Scheduling for one system only Central Scheduling for entire system landscape (SAP & non-

SAP)

Mainly time-driven scheduling Mainly event-driven scheduling (higher throughput)

Only three different job classes A, B, C Job priorities between 1-100

Only two queues (class A vs. class B and C) Several logical queues can be created (e.g. per application)

No job chain functionality Job chain functionality within and across system boundaries

No automation possible Process automation depending on raised events across

system landscape


Comparison of SM36 and SAP CPS (2/2)

SM36 SAP CPS

Not possible to schedule periodic jobs only at certain time

frames (business hours)

Several time windows & submit frames can be defined and

included/excluded into each other

One job per variant (e.g. per plant) One job definition can be used with different parameters

Simple workload distribution (depending on free BTC work

processes)

Sophisticated workload distribution (depending on CPU

utilization, Memory paging etc. )

Job dependencies hardly considered Job dependencies across systems (SAP and non-SAP)

considered

No control over jobs that are directly scheduled by end-users End-user jobs can be intercepted

No control over parent-child jobs Possible to check if all related child jobs are successfully

finished

Integrates with SAP Solution Manager Integrates with SAP Solution Manager


Thank you for your attention.


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