business operations i. unit mission...business operations i. unit mission unit purpose statement:...

BUSINESS OPERATIONS

I. Unit Mission UNIT PURPOSE STATEMENT: The purpose of Business Operations is to provide financial and administrative support services to students and staff. II. Unit Goals

The goals of Business Operations are to: 1. Streamline and update the general ledger system to improve the available

information. 2. Prepare financial statements with detailed supporting schedules.

3. Provide auditors with accurate and complete financial records in order for the college

to get unqualified audit reports.

RELATIONSHIP TO NWCC PURPOSE AND COLLEGE WIDE STRATEGIC GOALS: The Business Operations unit purpose statement supports the Northwest goal to continue responsive administrative processes and the goal to ensure efficient use of financial and physical resources. III. Evaluations of the Unit and Use of Results Forms

Business Operations is evaluated each year as part of the Administrative Services Survey which is administered each February by the College Planning Council. Business Operations is also evaluated by students during the clearance surveys at the end of each semester. Copies of each survey for the last three years and the corresponding use of results forms are included at the end of this report. A new Business Office Services Survey was sent in the spring 2005 semester to faculty and staff. A copy of that survey is also included with this report. IV. Annual Plan to Improve The annual assessment reports for the unit’s Plan to Improve for the last three years are included at the end of this report.

1

V. Analysis of Unit Strengths, Weaknesses, Opportunities, Threats Unit Strengths: The strengths of Business Operations are: 1. The support and cooperation from the President and top administrators of the college. 2. The experience of the Business Operations staff. The turnover of employees is very low.

3. The strong funding for the college. While state appropriations have decreased as a

percentage of funding the last few years, local county revenues and tuition fees have increased to keep the college on a sound financial basis.

Unit Weaknesses: The major weakness of Business Operations is that the staff is lean compared to similar sized institutions. During peak periods of activity it is difficult to keep up with the work load. Business Operations needs to hire another accountant. Unit Opportunities: Business Operations could better serve the students and employees of the college by adding an additional accountant. The accountant could help prepare the financial statements faster as well as participate in the preparation of reports for outside agencies such as the U.S. Department of Education and the State Board for Community and Junior Colleges. Unit Threats: The major threat to Business Operations is that with an ever increasing volume of work it will be more difficult to complete tasks in a timely and effective manner.

2

VI. SACS Principles Compliance Survey

Institutional Effectiveness: 1. Are research-based evaluation processes used for assessing the service unit?

YES X NO_____ If yes, list all survey instruments and other processes used by the unit for evaluating effectiveness. Administrative Services Survey administered annually Clearance Survey administered each semester Business Office Services Survey administered during the spring 2005 semester

2. Do the use of evaluation processes result in continuing improvement in the unit?

YES X NO_____ If yes, describe some of the recent improvements that have come about in response to needs identified through evaluation processes. Students can now complete the payment of tuition and fees on-line thereby eliminating the need to register in person. Business Operations has also extended the time to complete the registration process.

3. Does the unit identify expected outcomes for its services; assess whether it achieves these

outcomes; and provide evidence of improvement based on analysis of those results?

YES X NO_____ Provide copies of the unit’s “Plan to Improve” four column model for the last 3 cycles.

4. If an outcome is not achieved, are documented modifications or improvements made in

the unit?

YES X NO_____ Financial Support:

5. Is adequate financial support available to support the scope of services offered through the unit?

YES X NO_____

3

6. Does the institution operate and maintain physical facilities that are adequate to serve the

needs of this unit?

YES X NO_____

7. Are the physical facilities for this unit accessible to disabled students?

YES NO X__ N/A_____

8. Is the budget information accessible on-line to the unit supervisor?

YES X NO_____

Mission:

9. Does the unit have a defined mission statement?

YES X NO_____ If yes, provide mission statement below. UNIT PURPOSE STATEMENT: The purpose of Business Operations is to provide financial and administrative support services to students and staff.

10. Is the unit’s mission related to the College’s Statement of Mission?

YES X NO_____ What part of the institution’s mission does the unit effectively fulfill? (Refer to applicable phrases in the College’s mission statement) The unit purpose statement supports the goal to continue responsive administrative processes and the goal to ensure efficient use of financial and physical resources. Staff:

11. Does the unit have qualified staff with the experience, competence, and capacity to fulfill

the mission of the unit?

YES X NO_____ N/A_____

4

Provide a roster of administrative officers and staff with their qualifications. Vice President of Fiscal Affairs – Gary Mosley (personal info sheet attached) Business Manager – Ruthie Castle (personal info sheet attached) Accounts Payable – Glenda Patterson (personal info sheet attached) Accounting Clerk – Pat Norton (personal info sheet attached) Purchasing Agent – Barbara Young (personal info sheet attached) Accounts Receivable/Cashier – Janetta Walters (personal info sheet attached) Secretary/Credit Union Manager – Corneil Copeland (personal info sheet attached

12. Does the unit have a staff member charged with the responsibility for supervision and

coordination of the unit?

YES X NO_____ Name of the supervisor: Gary Mosley

13. Is the number of administrator/staff members employed for the unit adequate to support

the unit effectively?

YES X NO_____ Security:

14. Are administrators and staff members in this unit careful in protecting the security,

confidentiality, and integrity of student/staff records?

YES X NO_____ N/A_____ If yes, provide a brief description of measures taken by the unit to insure the protection of privacy of its customers and the unit’s adherence to FERPA guidelines. Students are identified by a student number other than Social Security numbers. A shredder is used to destroy confidential information.

15. Does the institution take responsible steps to provide a healthy, safe, and secure

environment for this service unit?

YES X NO_____ ANY ITEMS ANSWERED WITH A NEGATIVE RESPONSE INDICATE THAT THE INSTITUTION IS OUT OF COMPLIANCE AND MUST BE ACCOMPANIED WITH A WRITTEN PLAN FOR COMPLIANCE ON THE ISSUE. Provide discussion below for any question that was assigned a “no” answer on the Principles Compliance Survey, and then provide a plan of improvement for each of those

5

questions in the space below. Indicate the question number, your discussion, and the plan of action.

7. Business Operations is located in the James P. McCormick Administration Building. The building was built in 1915. The basement of the building is accessible to disabled students but the first and second floors are not.

Business Operations has always accommodated disabled students by taking any paperwork down to the basement or to the outside of the building. Business Operations will continue to take the paperwork to the disabled students.

VII. Unit Improvements Resulting from the Planning Process

Responses on Business Operations related questions in the Administrative Services Survey and the clearance surveys completed by students the prior three years have been positive overall. The response to the Business Office Services Survey in the spring of 2005 was also positive. Even with a high satisfaction rate, Business Operations has still tried to make improvements. One example has been that the Financial Aid and Business Office functions have been separated into two positions at the Desoto Center. In response to requests made by faculty, staff, and students, tuition and fees may now be paid on-line so that students do not have to physically come to registration to complete the process. Business Operations has also extended the time frame to complete the registration process. VIII. Personal Information Sheets for Key Staff Members

6

PERSONAL INFORMATION SHEET

Name: GARY MOSLEY

Unit: Business Operations Date: January 31, 2006

Position held: Vice President of Fiscal Affairs

Job Duties: VP of Fiscal Affairs has district wide responsibility for all business and financial affairs of the College. Major duties include preparations of the institutional budget, maintain an effective system of accounting and financial reporting, supervises Human Resources office, Dir. of Physical Plant, Business Manager, Dir. of Technology, Bookstore, and Post Office.

1. I have worked at Northwest Mississippi Community College for 13 years. 2. I have worked in my current position at Northwest for 2 years. 3. I have a total of 29 years of work experience. 4. List prior positions held with job duties and number of years experience in each.

• United States Marine Corps-Sergeant-3 years; Work-Study Student-3 Years; State Auditor-Audited College & Universities-6 Years; Accountant for Miss. Agricultural & Forestry Experiment Station-General Accounting Duties-3 Years; Accountant for Miss. State Tax Commission-Performed Tax Audits-1 year; Dir. of Accounting for Northwest MS Community College-Supervised Business Office-11 years

Education: Bachelor’s degree in Accounting Accomplishments: Certified Public Accountant Civic Interests/Professional Affiliations

• American Institute of Certified Public Accountants • Mississippi Society of Certified Public Accountants

NWCC Committee Assignments:

Executive Council Date: January 31, 2006 Signature of Employee

7


Name: RUTHIE CASTLE


Position held: Business Manager

Job Duties: Assist with the coordination of accounting services in the Business Office. Assist in preparing the annual budget and monthly reports for campus departments and state budget for MS Legislature. Assist in cash management and investment planning of college funds. Responsible for financial reporting and compliance. Monitor and reconcile bank accounts and credit card transactions. Provide college staff with financial information.

5. I have worked at Northwest Mississippi Community College for 12 1/2 years. 6. I have worked in my current position at Northwest for 2 1/2 years. 7. I have a total of 33 years of work experience. 8. List prior positions held with job duties and number of years experience in each.

• Chromcraft Furniture-Accounting-10 years; Industrial Bolt & Screw-Accounting & Office Management-5 Years; State Farm Insurance-Sales & Office Management-12 years; Roper Luggage-Human Resources-2 years.

Education: Special certificate or license in Basic Accounting Accomplishments: Outstanding Business Manager-Region 9 MACJC Business Manager’s Association- Former President CCBO Leadership Academy Civic Interests/Professional Affiliations

• MACJC Business Manager’s Association ; CCBO- Community College Business Officers; SACUBO- Southern Association of College and University Business Officers; Optimist Club; BACC Ladies Golf Association; American Heart Society; Senatobia First Baptist Church Hand Bell Ensemble


College Wide Planning Council Disciplinary Committee Webmaster Development Committee

Date: January 31, 2006 Signature of Employee

8


Name: CORNEIL K. COPELAND


Position held: Secretary/Credit Union Manager

Job Duties: Responsible for all secretarial functions in the Business Office, fill in for other co-workers when they are out, handle all credit union business on all campuses.


• Accounting/Payroll Clerk, 2 years • Senatobia Bank – Bookkeeper, 1 year

Education: High School Diploma Accomplishments: Civic Interests/Professional Affiliations

Members of First Baptist Church – Senatobia, MS NWCC Committee Assignments:


9


Name: PAT NORTON


Position held: Accounting Clerk

Job Duties: Various general journal entries, work study and special services payroll, reconcile accounts payable, accounts receivable and payroll bank statements audit foundation bank statements, payroll reports, annuities, etc.., federal tax deposit and state tax receipt county revenue, spread fee register, book cards, quarterly and yearly reports, 1098-T’s, back-up cashier. ABE and Tech Prep billing and receipts, vehicle insurance.


• NWCC-inventory, 11 years; insurance-6 years; credit union-6 months; Chromcraft-weekend computer operator – 8 years; keypunch operator, accounts payable clerk; Medart-accounts payable clerks, 1 year

Education:

Special certificate or license in Assoc. of Business Civic Interests/Professional Affiliations NWCC Committee Assignments:

Discipline Committee Insurance Committee Credit Union Supervisory Committee


10


Name: GLENDA PATTERSON


Position held: Accounts Payable

Job Duties: Responsible for accounts payable at all three campuses presently $13,000,000 to $14,000,000 annually. Purchase orders are matched with a receiving report. Invoices received by mail, fax, e-mail or campus mail from employees are matched. Quantities and prices are verified, check written to vendor. All forms are stamped paid with date and check number. Checks are mailed. All paperwork filed by vendor in appropriate fiscal year.


• Accountant, Tate County Board of Supervisors-Accounts Payable, Accounts Receivable, Payroll, General Ledger, Office Assistant, Federal Land Bank-Recorded payments, transmitted payments, assisted with loan applications; Eligibility Worker, Welfare Dept-Certified applicants for Medicaid cards and food stamps; Title I Bookkeeper, Kept Title I books for Superintendent of Education; Tax Preparer, Barbara J. Clark, Accountant-Prepared tax returns for individuals and partnerships.

Education:

Bachelor’s degree in Business Administration Civic Interests/Professional Affiliations

• Lifetime member in Delta State University Alumni Association • Member of First Baptist Church – Senatobia ( Former teacher and attendance Secretary)


1995 SACS Self-Study Section 6.1 Organization and Administration Committee member Date: January 31, 2006 Signature of Employee

11


Name: JANETTA WALTERS


Position held: A/R Clerk - Cashier

Job Duties: Billing and receiving all monies toward students tuition, traffic tickets, room and board, fines, cashing checks, entering other centers receipts, adjustments and book card receipting, getting money ready for ball game ticket sales, working ball games, receipting ball game money


• Bank Teller and Bookkeeper-22 years

Education: High School Diploma Accomplishments: Civic Interests/Professional Affiliations



12


Name: BARBARA YOUNG


Position held: Purchasing Agent

Job Duties: Verify general ledger account numbers on all requisitions before entering data into computer, prepare and advertise for bids over $15,000 purchasing card administrator, board insurance policies, etc..


• Accounts Payable/ Accounts Receivable Clerk-5 years • Payroll clerk -15 years • Bookkeeper/ accounting Assistant-20 years

Education: High School Diploma Accomplishments: Implemented a policy and a purchasing card process for small commodity acquisitions which decreased the amount of purchase orders/accounts payable checks previously required. Civic Interests/Professional Affiliations

• MAGPPA (Mississippi Assoc. Purchasing/Property Agents) NWCC Committee Assignments:

Bid Committee Food Service Committee


13

IX. Budget Summaries

Category in 2005-06 Budget Amount Budgeted

Salaries 303,050 Retirement 32,578 Social Security 23,183 Worker’s Compensation 1,061 Health Insurance 25,620 Other Benefits 1,680 Postage 11,000 Printing & Reproduction 4,000 Repairs & Maintenance 1,500 Other Contractual Services 4,000 Advertising & Publicity 250 Software 1,000 Office Materials & Supplies 7,000 Bad Debts-Uncollectible Charges 67,000 Other Current Expense 19,000 Travel 3,000 Office Furniture & Equipment 7,500 Total 512,422

14

Evaluation Follow-Up Form The following form is to be completed and signed by the appropriate service unit supervisor after reviewing the results of the unit’s evaluation and after a discussion with co-workers on needed changes identified in the evaluation process. The completion of this form is meant to stimulate reflection about the purpose of the unit and to encourage the best use of results of these evaluations. A copy of this form will be sent to the appropriate Vice-President and filed with the unit’s Service Review forms. Service Unit: Business Operations Date of Review of Evaluations: Spring, 2005 The unit’s strong points as identified by the evaluation are: The College Planning Council recognizes that significant financial resources are directed toward accomplishing major institutional goals and policies. The council also recognizes that there is an effective link between planning and budgeting. Opportunities for improvement identified by the evaluation are: Business Operations needs to work on improving the encumbrance system in order to provide more useful information to service units. Orientation sessions need to be developed to provide better training on purchasing laws for new employees. Goals for growth or specific activities to be undertaken and/or completed before the next evaluation are: Business Operations needs to hire an additional accountant. The new accountant would enable Business Operations to prepare reports for various internal and external uses faster. A new accountant would allow Business Operations an opportunity to expand services currently offered to students, faculty, and staff. Having met together and discussed this Evaluation Follow-up, we feel that the identified goals and specific activities adequately address opportunities for improvement and constitute evidence of attempted growth. Signatures: Supervisor: Gary Mosley Co-Workers in unit: Ruthie Castle Glenda Patterson Pat Norton Barbara Young Janetta Walters Corneil Copeland

15

Administrative Services Survey (administered in SP05 to College Planning Council) Number of responses Neutrals neglected

Statement:

Strongly Disagree (1)

Disagree (2)

Neutral (3)

Agree (4)

Strongly Agree (5) Mean

% Who either

Disagree or

Strongly Disagree

% Who Either

Agree or Strongly

Agree 1. Northwest's administration supports me in the performance of my job duties. 0 0 2 14 31 4.62 0% 100%2. I am confident of the leadership exercised at Northwest. 1 1 3 14 28 4.43 5% 95%3. Northwest policies and procedures ensure fair treatment of issues and personnel. 0 2 1 23 21 4.34 4% 96%4. Administrative officers possess credentials, experience and/or demonstrated competence appropriate to their areas of responsibility. 1 0 4 20 22 4.32 2% 98%5. Board policies are fair and provide guidance to the college administration. 0 1 7 19 20 4.23 2% 98%6. The President provides effective leadership to define goals, develop plans, and establish priorities. 0 1 2 18 26 4.47 2% 98%7. Significant financial resources are directed toward accomplishing major institutional goals and priorities. 0 0 6 23 18 4.26 0% 100%8. Adequate input is gathered and considered in determining resource allocation. 1 1 10 20 15 4.00 5% 95%9. I feel confident in the financial stability of Northwest. 0 2 3 18 24 4.36 5% 95%10. Financial management at Northwest exhibits sound budgeting and control with proper records, reporting, and auditing. 0 2 4 18 23 4.32 5% 95%11. Northwest has a workable plan for responding to financial emergencies or unforeseen circumstances. 0 1 11 18 17 4.09 3% 97%12. There is an effective link between planning and budget. 0 1 7 26 12 4.07 3% 97%

16


Statement:


Disagree (2)

Neutral (3)

Agree (4)


% Who either

Disagree or

Strongly Disagree

% Who Either

Agree or Strongly

Agree

13. Resources that support student learning are given high priority and are well supported. 0 1 8 22 16 4.13 3% 97%14. Northwest's physical resources are adequate to meet the college's needs, stated purpose, programs and/or activities. 0 6 12 22 6 3.61 18% 82%15. I have access to the equipment and supplies necessary to perform my job. 0 3 4 20 20 4.21 7% 93%16. The college facilities are well maintained. 0 7 8 25 7 3.68 18% 82%17. The resources at Northwest are routinely reviewed/evaluated. 0 0 15 21 11 3.91 0% 100%18. A comfortable physical working environment has been created and maintained. 0 6 8 23 10 3.79 15% 85%19. Northwest's technological resources are adequate to meet the College's needs, stated purpose, programs, and/or activities. 1 4 11 26 5 3.64 14% 86%20. Northwest provides me with adequate opportunities for training in computer technology. 0 2 8 23 14 4.04 5% 95%21. Problems or breakdowns with my work computer hardware or software get resolved or repaired in timely fashion. 1 6 6 15 19 3.96 17% 83%22. The administrator at the Help Desk responds in a timely fashion to questions I have about computer use or access. 1 0 4 18 24 4.36 2% 98%23. I am satisfied with the service and cooperation my program/department receives from the Business Office. 0 2 6 21 18 4.17 5% 95%24. I am satisfied with the service and cooperation my program/department receives from the Computer Center. 1 2 5 23 16 4.09 7% 93%

17


Statement:


Disagree (2)

Neutral (3)

Agree (4)


% Who either

Disagree or

Strongly Disagree

% Who Either

Agree or Strongly

Agree 25. I am satisfied with the service and cooperation my program/department receives from the Human Resources Office. 0 3 4 26 14 4.09 7% 93%26. I am satisfied with the service and cooperation my program/department receives from the Office of Financial Aid. 1 5 8 22 11 3.79 15% 85%27. I am satisfied with the service and cooperation my program/department receives from the bookstore. 0 0 6 24 17 4.23 0% 100%28. I am satisfied with the service and integrity of the Foundation Office. 3 1 7 20 16 3.96 10% 90%29. I am satisfied with the Campus Food Service. 1 8 20 10 7 3.30 35% 65%30. I am satisfied with the overall upkeep of the grounds. 2 2 13 21 9 3.70 12% 88% Total 4.07 8% 92% Mean

18


Statement:


Disagree (2)

Neutral (3)

Agree (4)


% Who either

Disagree or

Strongly Disagree

% Who Either

Agree or Strongly

Agree 1. Northwest's administration supports me in the performance of my job duties. 0 1 3 5 37 4.70 2% 98%2. I am confident of the leadership exercised at Northwest. 0 1 1 18 26 4.50 2% 98%3. Northwest policies and procedures ensure fair treatment of issues and personnel. 0 1 4 16 25 4.41 2% 98%4. Administrative officers possess credentials, experience and/or demonstrated competence appropriate to their areas of responsibility. 0 2 2 14 28 4.48 5% 95%5. Board policies are fair and provide guidance to the college administration. 0 1 8 12 25 4.33 3% 97%6. The President provides effective leadership to define goals, develop plans, and establish priorities. 0 1 1 14 30 4.59 2% 98%7. Significant financial resources are directed toward accomplishing major institutional goals and priorities. 0 0 4 21 21 4.37 0% 100%8. Adequate input is gathered and considered in determining resource allocation. 0 2 8 25 11 3.98 5% 95%9. I feel confident in the financial stability of Northwest. 0 0 1 15 30 4.63 0% 100%10. Financial management at Northwest exhibits sound budgeting and control with proper records, reporting, and auditing. 0 1 3 13 29 4.52 2% 98%11. Northwest has a workable plan for responding to financial emergencies or unforeseen circumstances. 0 0 8 15 23 4.33 0% 100%12. There is an effective link between planning and budget. 0 0 9 20 17 4.17 0% 100%13. Resources that support student learning are given high priority and are well supported. 0 1 4 23 18 4.26 2% 98%

19


Statement:


Disagree (2)

Neutral (3)

Agree (4)


% Who either

Disagree or

Strongly Disagree

% Who Either

Agree or Strongly

Agree 14. Northwest's physical resources are adequate to meet the college's needs, stated purpose, programs and/or activities. 1 5 8 22 10 3.76 16% 84%15. I have access to the equipment and supplies necessary to perform my job. 0 1 2 20 23 4.41 2% 98%16. The college facilities are well maintained. 0 4 7 23 12 3.93 10% 90%17. The resources at Northwest are routinely reviewed/evaluated. 0 0 11 18 17 4.13 0% 100%18. A comfortable physical working environment has been created and maintained. 0 2 4 27 13 4.11 5% 95%19. Northwest's technological resources are adequate to meet the College's needs, stated purpose, programs, and/or activities. 0 5 7 27 7 3.78 13% 87%20. Northwest provides me with adequate opportunities for training in computer technology. 0 4 3 23 16 4.11 9% 91%21. Problems or breakdowns with my work computer hardware or software get resolved or repaired in timely fashion. 0 8 7 23 8 3.67 21% 79%22. The administrator at the Help Desk responds in a timely fashion to questions I have about computer use or access. 0 1 5 22 18 4.24 2% 98%23. I am satisfied with the service and cooperation my program/department receives from the Business Office. 0 1 5 14 26 4.41 2% 98%24. I am satisfied with the service and cooperation my program/department receives from the Computer Center. 2 2 6 16 20 4.09 10% 90%25. I am satisfied with the service and cooperation my program/department receives from the Human Resources Office. 2 4 7 16 17 3.91 15% 85%

20


Statement:


Disagree (2)

Neutral (3)

Agree (4)


% Who either

Disagree or

Strongly Disagree

% Who Either

Agree or Strongly

Agree 26. I am satisfied with the service and cooperation my program/department receives from the Office of Financial Aid. 1 3 11 12 19 3.98 11% 89%27. I am satisfied with the service and cooperation my program/department receives from the bookstore. 0 1 8 16 21 4.24 3% 97%28. I am satisfied with the service and integrity of the Foundation Office. 1 4 7 13 21 4.07 13% 87%29. I am satisfied with the Campus Food Service. 0 4 21 13 7 3.51 17% 83%30. I am satisfied with the overall upkeep of the grounds. 1 4 9 21 11 3.80 14% 86% Total 4.18 6% 94% Mean

21

Administrative Services Survey (administered in SP03 to College Planning Council)

Number of responses (neglecting Neutral

responses)

Statement: Strongly Disagree Disagree Neutral Agree

Strongly Agree Mean

% Who either

Disagree or

Strongly Disagree

% Who Either Agree

or Strongly

Agree 1. Northwest's administration supports me in the performance of my job duties. 0 2 0 16 35 4.58 4% 96%2. I am confident of the leadership exercised at Northwest. 0 1 3 11 38 4.62 2% 98%3. Northwest policies and procedures ensure fair treatment of issues and personnel. 1 1 8 17 26 4.25 4% 96%4. Administrative officers possess credentials, experience and/or demonstrated competence appropriate to their areas of responsibility. 0 1 2 19 31 4.51 2% 98%5. Board policies are fair and provide guidance to the college administration. 0 0 6 20 27 4.40 0% 100%6. The President provides effective leadership to define goals, develop plans, and establish priorities. 0 1 2 10 40 4.68 2% 98%7. Significant financial resources are directed toward accomplishing major institutional goals and priorities. 1 0 3 23 26 4.38 2% 98%8. Adequate input is gathered and considered in determining resource allocation. 1 2 13 20 17 3.94 7% 93%9. I feel confident in the financial stability of Northwest. 0 0 2 16 35 4.62 0% 100%10. Financial management at Northwest exhibits sound budgeting and control with proper records, reporting, and auditing. 0 0 5 17 30 4.48 0% 100%11. Northwest has a workable plan for responding to financial emergencies or unforeseen circumstances. 0 0 3 16 34 4.58 0% 100%12. There is an effective link between planning and budget. 0 1 4 24 23 4.33 2% 98%

22



responses)


Strongly Agree Mean

% Who either

Disagree or

Strongly Disagree

% Who Either Agree

or Strongly

Agree

13. Resources that support student learning are given high priority and are well supported. 0 1 4 26 22 4.30 2% 98%14. Northwest's physical resources are adequate to meet the college's needs, stated purpose, programs and/or activities. 2 5 7 29 10 3.75 15% 85%15. I have access to the equipment and supplies necessary to perform my job. 0 2 5 22 24 4.28 4% 96%16. The college facilities are well maintained. 1 2 9 26 15 3.98 7% 93%17. The resources at Northwest are routinely reviewed/evaluated. 0 1 9 24 19 4.15 2% 98%18. A comfortable physical working environment has been created and maintained. 1 6 6 29 11 3.81 15% 85%19. Northwest's technological resources are adequate to meet the College's needs, stated purpose, programs, and/or activities. 1 4 6 31 11 3.89 11% 89%20. Northwest provides me with adequate opportunities for training in computer technology. 0 4 5 26 18 4.09 8% 92%21. Problems or breakdowns with my work computer hardware or software get resolved or repaired in timely fashion. 3 9 9 21 11 3.53 27% 73%22. The administrator at the Help Desk responds in a timely fashion to questions I have about computer use or access. 2 7 8 24 12 3.70 20% 80%23. I am satisfied with the service and cooperation my program/department receives from the Business Office. 0 0 5 25 23 4.34 0% 100%24. I am satisfied with the service and cooperation my program/department receives from the Computer Center. 0 6 5 21 21 4.08 12% 88%

23



responses)


Strongly Agree Mean

% Who either

Disagree or

Strongly Disagree

% Who Either Agree

or Strongly

Agree 25. I am satisfied with the service and cooperation my program/department receives from the Human Resources Office. 0 1 5 22 25 4.34 2% 98%26. I am satisfied with the service and cooperation my program/department receives from the Office of Financial Aid. 0 1 8 19 24 4.27 2% 98%27. I am satisfied with the service and cooperation my program/department receives from the bookstore. 0 0 5 22 26 4.40 0% 100%28. I am satisfied with the service and integrity of the Foundation Office. 0 0 5 20 28 4.43 0% 100%29. I am satisfied with the Campus Food Service. 1 4 21 15 11 3.60 16% 84%30. I am satisfied with the overall upkeep of the grounds. 2 3 6 25 17 3.98 11% 89% Total 4.21 6% 94% Mean

24

NWCC Spring 2005 Clearance Survey Results

Student Responses: Note: A total of 3277 students were surveyed campus-wide with 1166 students surveyed at DeSoto Center, 1516 students surveyed at Senatobia, and 595 surveyed at Oxford. Students did not answer all questions which makes campus-wide totals on some of the questions less than 3277. Percentages were computed based on the number of student responses per question. Student Classification:

DeSoto Center Senatobia Oxford Campus Wide Choice: Count % Count % Count % Count % Freshman 542 52% 713 52% 262 48% 1517 51%

Sophomore 500 48% 666 48% 289 52% 1455 49% My Faculty Advisor was helpful to me.

DeSoto Center Senatobia Oxford Campus Wide Choice: Count % Count % Count % Count %

Yes 975 90% 1329 96% 508 92% 2812 93% No 111 10% 53 4% 46 8% 210 7%

Overall, I am satisfied with the quality of education received at NWCC.


Yes 1024 97% 1301 98% 537 97% 2862 98% No 27 3% 31 2% 15 3% 73 2%

I plan to return to Northwest.


Yes 807 78% 980 74% 388 72% 2175 75% No 231 22% 351 26% 153 28% 735 25%

If you are not returning, please indicate why.


Transferring 193 65% 226 51% 116 63% 535 58% Financial Reasons

3 1% 4 1% 5 3% 12 1%

Military 0 0% 3 1% 3 2% 6 1% Work 7 2% 11 2% 4 2% 22 2%

Dissatisfaction with NWCC 3 1% 5 1% 1 1% 9 1% Graduating 70 23% 145 33% 44 24% 259 28%

Other 23 8% 49 11% 11 6% 83 9%

If you are transferring, please indicate where.

25

DeSoto Center Senatobia Oxford Campus WideChoice: Count % Count % Count % Count %

Delta State University 16 6% 42 12% 4 2% 62 8% University of MS 118 41% 109 31% 97 60% 324 41%

MS State University 25 9% 38 11% 8 5% 71 9% University of Memphis 35 12% 18 5% 5 3% 58 7%

University of TN 12 4% 2 1% 2 1% 16 2% Mississippi Valley State 0 0% 6 2% 0 0% 6 1%

Jackson State 0 0% 5 1% 1 1% 6 1% Other 79 28% 131 37% 45 28% 255 32%

I am satisfied with the services provided by the bookstore.. DeSoto Center Senatobia Oxford Campus Wide

Choice: Count % Count % Count % Count % Yes 1019 96% 1324 97% 502 89% 2845 95% No 47 4% 36 3% 60 11% 143 5%

I am satisfied with the services provided by the Business Office.


Yes 877 96% 1136 97% 477 92% 2490 96% No 38 4% 33 3% 42 8% 113 4%

I am satisfied with the services provided by the Financial Aid Office.


Yes 804 92% 1046 94% 462 93% 2312 93% No 74 8% 65 6% 37 7% 176 7%

I am satisfied with the services provided by the Counseling Center.


Yes 831 97% 1004 97% 459 94% 2294 96% No 30 3% 30 3% 30 6% 90 4%

I am satisfied with the services provided by the Registrar’s Office.


Yes 800 96% 1008 97% 451 94% 2259 96% No 31 4% 27 3% 27 6% 85 4%

I am satisfied with the services provided by the Library.

DeSoto Center Senatobia Oxford Campus Wide

26


How many hours do you work per week?


0 206 19% 482 34% 144 25% 832 27% 1 – 10 62 6% 189 13% 43 7% 294 9% 11 – 25 300 27% 393 28% 121 21% 814 26% 26 – 39 323 29% 222 16% 128 22% 673 22%

40 or more 219 20% 122 9% 143 25% 484 16% Do you have a computer in your dorm room?


Yes 60 6% 247 19% 44 8% 351 12% No 58 6% 402 31% 47 9% 507 18% N/A 894 88% 647 50% 441 83% 1982 70%

Do you have access to the internet at home?


Yes 911 84% 1016 74% 412 72% 2339 77% No 179 16% 359 26% 162 28% 700 23%

How did you first learn about Northwest?

DeSoto Center Senatobia Oxford Campus Wide Choice: Count % Count % Count % Count % Recruiter 175 17% 229 17% 33 6% 437 15% Internet 49 5% 40 3% 15 3% 104 4%

Career Day 112 11% 183 14% 64 12% 359 12% Workplace 15 1% 18 1% 24 4% 57 2% Newspaper 43 4% 12 1% 9 2% 64 2%

Family/Friend 643 62% 850 64% 399 73% 1892 65% Why did you choose Northwest?


27

Cost 253 27% 202 17% 74 15% 529 20%Scholarship 97 10% 185 16% 11 2% 293 11%

Program Quality 62 7% 123 10% 25 5% 210 8% Location 458 50% 496 42% 314 64% 1268 49%

Campus Life 0 0% 34 3% 4 1% 38 1% Other 54 6% 146 12% 59 12% 259 10%

What things do you like most about Northwest? (Multiple choices allowed – Percentages given according to total number of students surveyed =3277)


Faculty/Staff 288 25% 348 23% 194 33% 830 25% Class Size 357 31% 459 30% 279 47% 1095 33%

Library/Support Services 41 4% 84 6% 52 9% 177 5% Atmosphere 182 16% 281 19% 148 25% 611 19%

Cost 428 37% 341 22% 185 31% 954 29% Quality of Education 124 11% 195 13% 134 23% 453 14%

Campus 87 7% 138 9% 42 7% 267 8% Advising/Counseling 43 4% 62 4% 38 6% 143 4%

Activities 10 1% 138 9% 8 1% 156 5% Other 33 3% 67 4% 19 3% 119 4%

What improvements would you like to see made at Northwest? (Multiple choices allowed – Percentages given according to total number of students surveyed = 3277).

DeSoto Center Senatobia Oxford Campus Wide

Choice: Count % Count % Count % Count % Better parking 211 18% 1006 66% 104 17% 1321 40%

More campus Activities 179 15% 284 19% 106 18% 569 17% Better access to instructors 111 10% 72 5% 59 10% 242 7%

More class variety 411 35% 187 12% 285 48% 883 27% Improved attendance policy 157 13% 138 9% 67 11% 362 11%

Improved security on campus 77 7% 106 7% 14 2% 197 6% Other 132 11% 97 6% 44 7% 273 8%

28

NWCC Fall 2004 Clearance Survey Results

Student Responses: Note: A total of 3709 students were surveyed campus-wide. Students did not answer all questions which makes campus-wide totals on some of the questions less than 3709. Percentages were computed based on the number of student responses per question. Student Classification:




Yes 1101 90% 1441 97% 581 87% 3123 92% No 123 10% 48 3% 83 12% 254 8%



Yes 1173 96% 1387 97% 637 96% 3197 97% No 45 4% 37 3% 24 4% 106 3%



Yes 1097 90% 1264 89% 540 83% 2901 88% No 123 10% 154 11% 112 17% 389 12%



Transferring 107 58% 100 44% 68 49% 275 50%Financial Reasons 8 4% 5 2% 1 1% 14 3%

Military 0 0% 5 2% 1 1% 6 1%Other 30 16% 31 14% 23 17% 84 15%

Work Conflict 2 1% 9 4% 8 6% 19 3%Dissatisfaction with NWCC 3 2% 3 1% 2 1% 8 1%

Graduating 33 18% 74 33% 36 26% 143 26%

If you are transferring, please indicate where. DeSoto Center Senatobia Oxford Campus Wide

Choice: Count % Count % Count % Count %

29

Delta State University 6 3% 19 9% 2 2% 27 5%University of MS 83 44% 52 26% 59 58% 194 39%

MS State University 9 5% 21 10% 8 8% 38 8%University of Memphis 21 11% 11 5% 0 0% 32 6%

University of TN 3 2% 3 1% 0 0% 6 1%Mississippi Valley State 1 1% 2 1% 1 1% 4 1%

Jackson State 0 0% 4 2% 0 0% 4 1%Other 67 35% 89 44% 32 31% 188 38%

I am satisfied with the services provided by the bookstore.. DeSoto Center Senatobia Oxford Campus Wide




Yes 1096 96% 1182 99% 538 89% 2816 95% No 51 4% 18 1% 65 11% 134 5%



Yes 957 90% 1076 95% 536 91% 2569 92% No 112 10% 60 5% 54 9% 226 8%



Yes 998 95% 1027 98% 510 92% 2535 96% No 53 5% 19 2% 47 8% 119 4%



Yes 998 96% 1029 99% 518 93% 2545 97% No 41 4% 8 1% 40 7% 89 3%



30

Yes 1007 97% 1006 99% 541 97% 2554 98% No 31 3% 15 1% 14 3% 60 2%



0 248 19% 548 36% 202 30% 998 28% 1 – 10 73 6% 211 14% 48 7% 332 9% 11 – 25 343 26% 426 28% 139 20% 908 26% 26 – 39 412 31% 233 15% 126 19% 771 22%



Yes 95 8% 275 20% 72 12% 442 14% No 107 9% 461 33% 66 11% 634 20% N/A 1023 84% 650 47% 479 78% 2152 67%

Do you have access to the internet at home? Page 3


Yes 992 81% 1053 72% 476 71% 2521 75% No 229 19% 408 28% 199 29% 836 25%






31


Program Quality 90 8% 179 13% 49 8% 318 10%Location 589 53% 556 41% 375 61% 1520 49%

Campus Life 3 0% 41 3% 5 1% 49 2%Other 74 7% 169 13% 77 12% 320 10%



Faculty/Staff 343 25% 349 21% 240 33% 932 25%Class Size 458 34% 470 29% 295 41% 1223 33%

Library/Support Services 52 4% 84 5% 68 9% 204 6%Atmosphere 248 18% 315 19% 152 21% 715 19%

Cost 490 36% 337 20% 208 29% 1035 28%Quality of Education 159 12% 241 15% 148 21% 548 15%

Campus 103 8% 173 11% 71 10% 347 9%Advising/Counseling 61 5% 62 4% 47 7% 170 5%

Activities 12 1% 149 9% 13 2% 174 5%Other 52 4% 56 3% 35 5% 143 4%

What improvements would you like to see made at Northwest? (Multiple choices allowed – Percentages given according to total number of students surveyed = 3709).

DeSoto Center

Senatobia Oxford Campus Wide


More campus Activities 205 15% 277 17% 152 21% 634 17%Better access to instructors 130 10% 91 6% 86 12% 307 8%

More class variety 507 38% 196 12% 336 47% 1039 28%Improved attendance policy 169 13% 141 9% 88 12% 398 11%

Improved security on campus 105 8% 108 7% 29 4% 242 7%Other 133 10% 71 4% 55 8% 259 7%

32

NWCC Spring 2004 Clearance Survey Results





Yes 962 91% 1472 94% 464 84% 2898 91% No 95 9% 87 6% 89 16% 271 9%



Yes 985 96% 1434 97% 548 96% 2967 96% No 40 4% 50 3% 23 4% 113 4%



Yes 785 77% 1117 76% 397 70% 2299 75% No 234 23% 349 24% 168 30% 751 25%



Transferring 178 60% 225 50% 114 55% 517 55% Financial Reasons 3 1% 7 2% 5 2% 15 2%

Military 3 1% 3 1% 3 1% 9 1% Work 2 1% 7 2% 8 4% 17 2%


Other 27 9% 34 8% 19 9% 80 8%



33





I am satisfied with the services provided by the bookstore. Page 2


Yes 960 90% 1488 97% 524 89% 2972 93% No 108 10% 40 3% 68 11% 216 7%



Yes 936 96% 1349 97% 522 93% 2807 96% No 44 4% 39 3% 42 7% 125 4%



Yes 847 91% 1219 92% 491 91% 2557 91% No 87 9% 104 8% 48 9% 239 9%



Yes 851 94% 1191 96% 491 91% 2533 95% No 50 6% 46 4% 47 9% 143 5%



Yes 835 97% 1219 98% 504 93% 2558 97% No 30 3% 24 2% 37 7% 91 3%



34

Yes 868 98% 1187 97% 537 98% 2592 98% No 16 2% 33 3% 12 2% 61 2%



0 179 16% 583 37% 184 31% 946 29% 1 – 10 66 6% 192 12% 35 6% 293 9% 11 – 25 290 26% 417 26% 102 17% 809 25% 26 – 39 344 31% 248 16% 108 18% 700 21%



Yes 40 4% 236 16% 36 7% 312 10% No 70 7% 460 31% 46 8% 576 19% N/A 915 89% 771 53% 468 85% 2154 71%



Yes 901 83% 1108 71% 401 68% 2410 75% No 179 17% 450 29% 185 32% 814 25%






35


Program Quality 56 6% 165 12% 42 8% 263 9% Location 493 53% 579 42% 306 60% 1378 49%


What things do you like most about Northwest? (Multiple choices allowed – Percentages given according to total number of students surveyed: DC=1164, Senatobia=1680, Oxford=612; Total = 3456)







What improvements would you like to see made at Northwest? (Multiple choices allowed – Percentages given according to total number of students surveyed: DC=1164, Senatobia=1680, Oxford=612; Total = 3456)

DeSoto Center






36

NWCC Fall 2003 Clearance Survey Results





Yes 891 88% 1370 95% 332 89% 2593 92% No 116 12% 69 5% 41 11% 226 8%



Yes 956 96% 1322 97% 368 96% 2646 97% No 35 4% 36 3% 17 4% 88 3%



Yes 891 89% 1186 88% 307 83% 2384 88% No 108 11% 156 12% 61 17% 325 12%



Transferring 65 43% 86 39% 33 36% 184 40% Financial Reasons 2 1% 6 3% 3 3% 11 2%

Military 1 1% 7 3% 1 1% 9 2% Work 8 5% 9 4% 1 1% 18 4%


Other 31 21% 29 13% 18 20% 78 17%



37







Yes 894 90% 1379 96% 350 91% 2623 93% No 99 10% 53 4% 35 9% 187 7%



Yes 860 95% 1190 98% 316 91% 2366 96% No 44 5% 27 2% 31 9% 102 4%



Yes 776 91% 1030 93% 313 91% 2119 92% No 73 9% 75 7% 32 9% 180 8%



Yes 807 94% 1028 97% 304 91% 2139 95% No 47 6% 28 3% 30 9% 105 5%



Yes 792 96% 1020 98% 303 92% 2115 96% No 33 4% 20 2% 25 8% 78 4%



38

Yes 783 98% 1011 98% 317 98% 2111 98% No 17 2% 23 2% 7 2% 47 2%



0 147 14% 527 34% 158 40% 832 28% 1 – 10 62 6% 193 13% 27 7% 282 10% 11 – 25 290 28% 448 29% 102 26% 840 28% 26 – 39 319 31% 240 16% 59 15% 618 21%



Yes 39 4% 247 18% 24 7% 310 11% No 75 8% 440 32% 44 12% 559 21% N/A 848 88% 690 50% 291 81% 1829 68%



Yes 823 81% 1015 68% 248 64% 2086 72% No 187 18% 477 32% 137 36% 801 28%






39











What improvements would you like to see made at Northwest? (Multiple choices allowed – Percentages given according to total number of students surveyed = 2887)

DeSoto Center






40

SP 03 Clearance Survey Results Student Responses: Student Classification:




Yes 765 90% 937 94% 314 80% 2016 90% No 87 10% 64 6% 80 20% 231 10%



Yes 823 96% 896 96% 373 96% 2092 96% No 30 4% 37 4% 16 4% 83 4%



Yes 689 80% 701 75% 288 73% 1678 76% No 176 20% 237 25% 107 27% 520 24%




Military 1 0% 2 1% 0 0% 3 0%Work 26 11% 24 8% 10 8% 60 9%

Dissatisfaction with NWCC 5 2% 5 2% 3 2% 13 2%Graduating 5 2% 3 1% 1 1% 9 1%

Other 57 25% 123 39% 27 20% 207 31% If you are transferring, please indicate where.


41

Delta State University 4 2% 21 8% 3 2% 28 5%University of MS 82 41% 81 32% 87 65% 250 42%

MS State University 13 6% 23 9% 10 7% 46 7%University of Memphis 26 13% 11 4% 3 2% 40 7%

University of TN 4 2% 1 0% 0 0% 5 1%Mississippi Valley State 1 0% 2 1% 2 1% 5 1%

Jackson State 0 0% 10 4% 1 1% 11 2%Other 71 35% 106 42% 28 21% 205 35%



Yes 844 91% 977 96% 388 89% 2209 93% No 86 9% 43 4% 46 11% 175 7%



Yes 752 97% 738 98% 330 88% 1820 96% No 21 3% 16 2% 43 12% 80 4%



Yes 682 94% 624 93% 308 93% 1614 94% No 42 6% 44 7% 22 7% 108 6%



Yes 662 94% 600 97% 270 86% 1532 94% No 39 6% 19 3% 45 14% 103 6%



Yes 663 97% 579 98% 280 90% 1522 96% No 21 3% 13 2% 32 10% 66 4%


42


Yes 681 98% 589 98% 311 96% 1581 98% No 11 2% 14 2% 13 4% 38 2%



0 153 16% 405 33% 125 26% 683 25% 1 – 10 49 5% 143 12% 27 6% 219 8%

11 – 25 258 27% 367 30% 101 21% 726 27% 26 – 39 305 31% 203 16% 93 19% 601 23%

40 or more 207 21% 114 9% 134 28% 455 17% Do you have access to the internet at home?


Yes 777 83% 794 68% 305 67% 1876 73% No 162 17% 376 32% 150 33% 688 27%

Page 3 Do you have a computer in your dorm room?


Yes 37 4% 166 15% 34 8% 237 10% No 62 7% 343 32% 50 12% 455 19% N/A 794 89% 574 53% 342 80% 1710 71%






43



Campus Life 3 0% 23 2% 3 1% 29 1%Other 44 5% 118 11% 47 11% 209 9%

What do you like most about Northwest?







What improvements would you like to see made at Northwest?

DeSoto Center






44

FL 02 Clearance Survey Results Student Classification:


Freshman 231 55% 570 58% 207 62% 1008 58% Sophomore 189 45% 410 42% 125 38% 724 42% My Faculty Advisor was helpful to me.


Yes 409 90% 948 95% 302 87% 1659 92% No 46 10% 55 5% 47 13% 148 8%



Yes 441 97% 934 97% 334 97% 1709 97% No 12 3% 26 3% 10 3% 48 3%



Yes 406 91% 857 91% 289 84% 1552 89% No 40 9% 88 9% 57 16% 185 11%




Military 2 3% 4 3% 0 0% 6 2%Work 1 2% 3 2% 5 7% 9 3%

Dissatisfaction with NWCC 1 2% 3 2% 0 0% 4 1%Graduating 17 27% 40 29% 20 27% 77 28%

Other 9 14% 20 14% 13 17% 42 15%

45


Choice: Count % Count % Count % Count % Delta State University 1 2% 8 7% 3 4% 12 5%

University of MS 29 45% 27 24% 39 55% 95 38%MS State University 3 5% 11 10% 3 4% 17 7%

University of Memphis 10 15% 5 4% 2 3% 17 7%University of TN 0 0% 1 1% 1 1% 2 1%

Mississippi Valley State 0 0% 1 1% 1 1% 2 1%Jackson State 0 0% 5 4% 0 0% 5 2%

Other 22 34% 55 49% 22 31% 99 40% I am satisfied with the services provided by the bookstore.


Yes 409 91% 949 94% 276 76% 1634 90% No 42 9% 58 6% 87 24% 187 10%



Yes 365 98% 766 97% 266 83% 1397 94% No 6 2% 22 3% 54 17% 82 6%



Yes 311 94% 670 93% 268 87% 1249 92% No 19 6% 51 7% 40 13% 110 8%



Yes 308 95% 666 97% 250 86% 1224 94% No 16 5% 21 3% 42 14% 79 6%



Yes 305 98% 634 98% 256 86% 1195 95% No 6 2% 16 2% 40 14% 62 5%

46

I am satisfied with the services provided by the Library. DeSoto Center Senatobia Oxford Campus Wide




0 76 14% 352 32% 139 37% 567 28% 1 – 10 34 6% 156 14% 24 6% 214 11% 11 – 25 147 27% 319 29% 85 23% 551 27% 26 – 39 182 34% 192 17% 68 18% 442 22%

40 or more 98 18% 80 7% 55 15% 233 12% Do you have access to the internet at home?


Yes 374 78% 692 66% 204 56% 1270 67% No 103 22% 364 34% 158 44% 625 33%

Do you have a computer in your dorm room?


Yes 21 4% 182 18% 32 9% 235 13% No 49 10% 314 32% 32 9% 395 22% N/A 397 85% 498 50% 280 81% 1175 65%




Family/Friend 333 67% 681 64% 258 73% 1272 67%

47

48

Why did you choose Northwest? DeSoto Center Senatobia Oxford Campus Wide

Choice: Count % Count % Count % Count % Cost 70 16% 106 11% 25 8% 201 12%

Scholarship 44 10% 175 18% 10 3% 229 13%Program Quality 28 6% 119 12% 43 14% 190 11%

Location 274 61% 451 46% 199 63% 924 53%Campus Life 0 0% 19 2% 1 0% 20 1%

Other 30 7% 114 12% 39 12% 183 10% What do you like most about Northwest?







What improvements would you like to see made at Northwest?


Better parking 166 43% 624 75% 16 7% 806 56%More campus Activities 45 12% 87 10% 42 19% 174 12%

Better access to instructors 19 5% 15 2% 22 10% 56 4%More class variety 108 28% 35 4% 84 39% 227 16%

Improved attendance policy 25 6% 24 3% 14 6% 63 4%Improved security on campus 0 0% 23 3% 4 2% 27 2%

Other 22 6% 28 3% 36 17% 86 6%

49

Survey Item Analysis Business Office Services Survey

Faculty Staff 1. Your Name 2. Your Phone Number 3. Your E-mail Address

• Angie Stuart 562-3494 [email protected] • Bill Sumrall 3298

[email protected] • Claudia Burkes 3294

[email protected] • David Haraway • Dwayne Casey 3486 • Florrey Brownlee 662-562-3211

[email protected] • J Presley • Jean Campbell 282-1410

[email protected] • John B. Ungurait 562-3335

[email protected] • Sandra Slocum 562-3902

[email protected] 4. Would you like a member of the Business Office staff to contact you?

Choice Count % 1 Yes 2 4.8% 2 No 40 95.2%

5. What is your classification?

Choice Count % 1 Faculty 19 40.4%2 Staff 28 59.6%

6. At which campus are you employed?

Choice Count % 1 Senatobia 45 95.7% 2 DeSoto 1 2.1%

3 Lafayette/ Yalobusha 1 2.1%

7. Which is your employment status?

Choice Count % 1 Full-time 46 100.0%2 Part-time 0 0.0%

8. Which of the following Business Office services have you used? Choice Count %

1 Purchasing 34 25.6%2 Accounts Payable 28 21.1%

3 Travel Advances and Reimbursements 22 16.5%

4 Cashiering 24 18.0%

5 Credit Union 25 18.8%

9. Were you served in a timely and professional manner?

Choice Count % 1 Yes 42 97.7%2 No 1 2.3%

• Always friendly and accommodating • Barbara, Glenda, Corneil, Pat, Florrey, and Ruthie are

always helpful and cheerful. • Good service • Invoices sometimes do not seem to be sent to

departments in a timely manner. • Travel reimbursements are slow • Yes and no...Glenda is prone to do things on her

schedule and not according to when something needs to be done

10. Was your request completed to your satisfaction?

Choice Count % 1 Yes 45 100.0%2 No 0 0.0%

• Always • Barbara is very helpful when purchasing equipment

because she knows the rules of NWCC and the state in concerning purchasing.

• Very pleased

mailto:[email protected]







50

11. If applicable, who assisted you? • Barbara Young (10) • Glenda Patterson (7) • Corneil Copeland (6) • Janetta Walters (5) • All Business Office Staff (3) • Pat Norton (3) • Ruthie Castle (3) • Florrey Brownlee 12. How would you rate your overall experience with Business Office?

Choice Count % 1 Unsatisfactory 0 0.0% 2 Poor 0 0.0% 3 Fair 2 4.4% 4 Good 12 26.7% 5 Excellent 31 68.9%

Mean 13. In what way(s) can the Business Office improve on the services we provide? • Friendlier personnel. • I am satisfied with the services now. • I have always been satisfied • I m happy with the services and support of the Business

Office personnel. • Move to a handicapped accessible location or make the

second floor of Administration building accessible. • Offer higher loan amounts • On line access for sick days, professional days, tax

information, etc. • Overall the service is very good. • Some of the employees need to be able to admit that

they make mistakes just like everybody else. Some are really rude to people

• The Business Office personnel always do a professional job

• The committee that currently evaluates loan applications for the credit union is not as discreet with that information as it should be. This committee should be carefully selected and should change every two years.

14. What new services would like for us to provide? • Car loans • I am satisfied with the services now. • I have always been satisfied. Total Surveyed: 48 Spring 2005

NORTHWEST COMMUNITY COLLEGE 2004 UNIT ANNUAL OUTCOME OBJECTIVES

ADMINISTRATIVE SERVICES Planning Unit: Business Operations

Unit/Program Intended Outcome Objective

1. Business Operations will

maintain a fund balance in the General Fund equal to the total of two months’ payroll ($4,300,000).

2. Business Operations will work with the auditors to get unqualified audit reports.

Strategy/Procedure To Achieve Outcome Activity

Assessment/Evaluation Use of Results Results Improvement

1. The college will strive to

maintain a fund balance equal to the total of two months’ payroll for the 2005 fiscal year.

1. The budget and the actual revenues and expenditures will be monitored closely to ensure that the college maintains financial stability.

1. The college did maintain a fund balance in the General Fund equal to the total of two months’ payroll for the 2004 fiscal year.

2. The auditors will be provided

with accurate financial records to support the financial statements.

2. The college did receive an

unqualified audit report for the 2004 fiscal year.

2. The college will strive for an unqualified audit report for the 2005 fiscal year.

51


ADMINISTRATIVE SERVICES Planning Unit: Business Operations

Unit/Program Intended Outcome Objective

1. Business Operations will maintain a fund balance in the General Fund equal to the total of two months’ payroll ($4,000,000). 2. Business Operations will convert check printing from continuous forms to laser printed checks with an electronic signature on pressure sealed forms. 3. Business Operations will work with the auditors to get unqualified audit reports.

Strategy/Procedure To Achieve Outcome Assessment/Evaluation Use of Results Activity Results Improvement

1. The college will strive to maintain a fund balance equal to the total of two months’ payroll for the 2004 fiscal year.


1. The college did maintain a fund balance in the General Fund equal to the total of two months’ payroll for the 2003 fiscal year.

2. Business Operations will continually look for ways to improve its administrative processes.

2. Business Operations will work closely with the Computer Center to achieve the conversion.

2. The college did convert to laser printed check with an electronic signature on pressure sealed forms.

3. The college will strive for an unqualified audit report for the 2004 fiscal year.

3. The auditors will be provided with accurate financial records to support the financial statements.

3. The college did receive an unqualified audit report for the 2003 fiscal year.

52


ADMINISTRATIVE SERVICES Planning Unit: Business Operations UNIT PURPOSE STATEMENT: The purpose of Business Operations is to provide financial and administrative support services to students and staff. Business Operations includes accounting, cashiering, accounts payable, purchasing, payroll, and personnel. RELATIONSHIP TO NWCC PURPOSE AND COLLEGE WIDE STRATEGIC GOALS: To ensure efficient use of financial and physical resources.

Strategy/Procedure To Achieve Outcome Assessment/Evaluation Use of Results Unit/Program Intended Outcome Objective Activity Results Improvement

1. The College will strive to maintain a fund balance equal to the total of two months’ payroll for the 2003 fiscal year.

1. Business Operations will maintain a fund balance in the General Fund equal to the total of two months’ payroll ($3,800,000).


1. The College did maintain a fund balance in the General Fund equal to the total of two months’ payroll for the 2002 fiscal year.

2. The College will strive for an unqualified audit report for the 2003 fiscal year.

2. Business Operations will work with the auditors to get unqualified audit reports.

2. The auditors will be provided with accurate financial records to support the financial statements.

2. The College did receive an unqualified audit report for the 2002 fiscal year.

53

business operations i. unit mission...business operations i. unit mission unit purpose statement:...

Documents