business operations business management. today’s objectives 1. we will identify workplace safety...
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BUSINESS OPERATIONS
Business Management
Today’s Objectives
1. We will identify workplace safety & security measures.
2. We will analyze components included in policies & procedures manuals.
3. We will interpret staff interrelationships illustrated in a variety of organizational charts.
Today’s Objectives
4. We will organize work teams.5. We will apply time management
concepts in scheduling and competing tasks.
6. We will investigate the impact of implementing quality control measures.
…now what? How do you know if you are on track with your mission & vision statements and your company goals?
You set your goals..
Action Plan
Once goals are set, you need an ______ ___.
An action plan describes how a ____ will be achieved – it is a plan of action!
Business activities should be ________ and _______ to achieve established action plans.
Responsibilities should be ________ to achieve established action plans.
You need action plans for…
______ & _______ _______ & _________ Organizational ______ / work _____ ________ control …among other things
Safety & Security
Workplace Safety & Security Owners & managers must
consider _____ standards and threats to _______.
Safety includes following _____ ____________.
OSHA stands for ___________ ___________________________.
Workplace Safety & Security Safety and security are ensured by:
Providing _______ for employees – can be _________ or _________
Conducting regular _________ of equipment and work areas
Safety and security measures are put into place to protect: Human resources (your employees) Other assets such as property, equipment,
etc.
Policies & Procedures
Policies and Procedures Manuals
Training employees usually includes learning the company’s policies and procedures.
__________ are guidelines used in making decisions regarding specific, recurring situations within an organization
_____________ are lists of steps to be followed for performing certain work in daily operations of the business.
Organizational Charts
Organizational Charts
An ________ chart includes all employees, their working relationships, and occupational roles. Depicts the structure of
an organization Includes direct lines of
authority & responsibility
Types of Organizational Charts
____ Organization
___________ has complete control
Chain of command is ____ and ______
Most frequently used for ____ businesses where the owner has complete control and distinction between managers / employees is clear
OWNER
GENERAL MANAGER
SHIFT LEADER
SHIFT LEADER
EMPLOYEE
EMPLOYEE
EMPLOYEE
EMPLOYEE
____________ Organization
Combines ____ organization with _____ departments that support & advise
Multiple ______ of management
Line Positions are directly involved in ______ activities
Staff positions ________ support line functions
______ Organization
Most ______ organizational structure
Employees may be in one manager’s group but working on a _____ for another _______ depending on their skills / expertise
Making Decisions for a Business
Rely on ____ ___________ to make decisions and provide __________ for the company
Common with ______ businesses
Several employees ___________ for making business _______ and _________ the business
Rely on a _______ environment at different levels in the business
_____________ ______________
Organizing Work Teams
Organizing Work Teams
Organizing employees to work in _______ toward a _____________ goal
________teams may be formed to address a specific issue at any given time
Other teams produce specific __________ or ______ of a product.
__________ are teams that work as liaisons between the customer and the supplier
Quality Control
Quality Control
Quality control is the process of __________ products to ensure that they meet the required _______ ____________. Checking completed products for faults
Achieved through inspection
Quality inspectors _______ or _____ every product, samples from ____ batch, or individual samples at _____________.
Quality Control
The main objective of quality control is to ensure that the business is _________ the _________ it sets for itself.
________ is not possible – there is always some ___________.
Quality control involves setting standards for how much variation is _____________.
Questions?