able business services, inc. american facility services ...€¦ · follow-up. we will have methods...

RFP R2112705P1 Janitorial Services for Various County Facilities Page1of50

EVALUATION CRITERIA -

Able Business Services, Inc.

1234 N.W. 79 StreetMiami, FL 33147

American Facility Services, Inc.

1325 Union Hill Industrial Ct., Suite AAlpharetta, GA 33409

Chi-Ada Corporation

2750 West Oakland Park Blvd Suite BOakland Park, FL 33311

PROJECT SPECIFIC CRITERIA

1. Ability of Personnel: 1.1) Describe the qualifications and experience of key personnel and all key staff that are intended to be assigned to this project. List Key Members of proposed maintenance team, including supervisor(s); and primary project managers for each group of locations listed on the price sheets, describe their relevant experience and the role they will play in the project, which may include the following: a. Project Superintendent. b. Site supervisors.c. Full time service crews.

Points Value: 10

See proposal for detailed response.1.1) William Berry (President/CEO)Donald Lovinsky (Comptroller)Loretha Ambrose (Office ManagerlHR Supervisor)Portia Barnes (Administrative Assistantffrainer)Terrie P. Montgomery (Quality Control Manager/ Health & Safety Services Manager)Sam Hines (HR Consultantffraining Manager)Sergio Flores (Project Manager)Patricia Lopez (Assistant Project Manager)Casper Berry (Supervisor)Mark Mills (Supervisor)

Able Business Services (ABS) was founded by William Berry after he retired after 30 plus years of experience in the field of vocational rehabilitation with the Department of Labor and Employment Security (DLES). During his tenure with DLES Mr. Berry was employed as the Regional Administrator of a two county area with 50 plus employees. Along with an extensive professional background in the public sector, Mr. Berry also has more than 20 years of real estate management experience and he has been industry trained in Health Based Cleaning by Coverall International Janitorial Services. Numerous individuals of Able Business Services management team have either a BS or BA Degree. Mark Mills has a BS Degree in Business Management along with 20 plus years of supervisory experience managing large janitorial contracts.

See proposal for detailed response.1.1) Harold Angel (Director of Operations)Carlos Garcia (Contract Manager)

Harold Angel (Director of Operations) and Carlos Garcia (Contract Manager) will be fully responsible for overseeing all aspects of the contract. Harold and Carlos have over 40 combined years of industry knowledge. Their current work experience enables them to have a clear understanding of the scope of work and the means by which to deliver optimal, proactive service. Their resumes can be found on the following pages. Our Contract Manager will work exclusively on this contract and have full day to day responsibility for all operations.AFS believes having highly competent managers is the key to providing superior service. These individuals will provide the management that American Facility Services feels is vital to successfully fulfilling a contract requiring sound hiring practices, training methods, proactive periodical work and most of all, customer follow-up. We will have methods in place that will tell you what we will do and when we will do it. We will follow that up with inspections processes that will tell you what we find and if corrections are needed, when and how we will do it.

See proposal for detailed response.1.1) Bart Okoro (Coordinator)John Young (Project Manager)Maxine Goodall (Assistant Projecft Manager)Chinedu Okoro (Human Resource Manager)Regina Okoro (Administrative Assistant)Patrick Wnoakeofor (Operations/Quality control manager)

Chi-Ada Corporation has twenty-one years in the janitorial business. Today, the Corporation has 200 full time employees and -part time employees that perform Janitorial Services for over 7 million Sq. Ft. We are one of the five-star Janitorial Services in Florida. Presently, we are servicing facilities throughout South Florida and State of New York, ranging from Courthouses, Alcohol and Drug Recovery Clinics, Governmental Centers, Police Stations, Schools, Healthcare Centers, libraries, and Airports. As a result, we handle facilities of all sizes 24 hours a day, 7 days a week, including holidays.

We achieve our goal by the quality of our human capital. Our management is enriched by prominent, high skilled and experienced individuals with degrees in Hospitality Management, Electrical Engineering, Property Management, Education and Criminology, Business and Investment Management.

For this project, Bart Okoro, the President/CEO of Chi-Ada Corporation is assisted by a Project Manager, an Assistant Project Manager, a Human Resource Manager, an Administrative Assistant, an Operations Manager/Quality control manager, supervisors, and custodians (day porters, night porters, project crew, and team leaders).

Also, Terrie Montgomery and Hilda Hall will be using their professional expertise of some 30 plus years in counseling, health based cleaning employment training and business to both train our staff and our veteran trainees in health based cleaning. Terrie Montgomery has a BS Degree in Health Administration and more than 40 years of experience working in this industry. Terrie will also be managing our Quality Control Program.







Chi-Ada Corporation


1.2) Provide a brief resume for each key employee who will furnish professional and technical support expertise on this contract. This should include the following: a. Their functions in the company. b. Their title and number of years of service with the companyc. Their years of experience in the maintenance of comparably complex facilities and systems.

Points Value: 5

1.2) Resumes of key employees provided for:Sergio FloresPatricia LopezCasper BerryTerrie P. MontgomeryMark Mills

1.2) Resumes of key employees provided for:Harold Angel Carlos Garcia

1.2) Resumes of key employees provided for:Bartholomew OkoroJohn YoungMaxine GoodallOkoro ChineduRegina OkoroPatrick WnoakeoforHumberto GuerraMaricela HernandezMarie SauveurValerie GomezMaria CastroMarcel MackenNitza MolinaJames KakrahSheri Tynes

2. Approach to the Work and Management Plan:2.1) Understanding the Project. a. Describe how you intend to meet or exceed quality standards. Identify adequacy of weekly service hours and propose how your firm will meet the quality specifications described in the RFP. b. Identify any exceptions you suggest to minimum proposed service hours. c. Describe how you propose to meet minimum work tasks and interface with normal building activities.d. Describe how you will maintain public areas, and identify specifically how your firm will maintain high quality floor surfaces.

Points Value: 10

See proposal for detailed response.Firm provided narrative:2.1)Able Business Services, Inc. (ABS) shall perform tasks as prescribed by Broward County in their daily, weekly, and monthly work schedule or when ordered by Broward County Supervisory staff.ABS shall perform the Projects and Routine Services and Tasks using certified Green products and LEED compliant equipment. ABS will not only follow all of the manufacturers' instructions, but we will also bring manufacturers on site for training.ABS shall perform the Routine Services Tasks in accordance with the frequencies and specifications defined in Scope of Service.ABS shall provide and use adequate barricades and signs to improve sufficient warning prior to, during and after the performance of the Services.ABS shall return to their appropriate locations all items moved by ABS during the performance of the Service, in public and common use areas. ABS shall return all furniture to their appropriate areas.ABS shall move or tilt all items such as chairs, seats, trash, and ash receptacles, tables, storage containers, carts, etc. as required to perform the Services in Contract.

See proposal for detailed response.Firm provided narrative:2.1)American Facility Services is pleased to submit for your review and consideration our work plan to perform the janitorial contract for the various county facilities. We have reviewed the entire solicitation and examined the requirements closely, and feel that our ability to perform the required services is directly tied to our organization's experience and capabilities in the janitorial business. We take no exceptions to the specifications or scope of work. We will outline our procedures for executing this contract in the following pages of this proposal, including plans for the transition, hiring, training, and quality control aspects of the contract.All employees will have a job designation and work description will encompass all tasks within the scope of work. Every cleaner will understand the scope of work and will understand their daily duties will change in order to fully and completely clean the building. This will also include project and weekly work. Any absenteeism or time off will be covered by our floater staff. Our Floor Techs as well as our staff will have like-new or brand new equipment to start the contract. The floor staff will have working knowledge of all facilities and also have a complete understanding of the scope of work. All floor burnishing, restroom scrubbing and any carpet cleaning will proactively be scheduled so the Contract Manager as well as each site representative will know when that work has been scheduled.

See proposal for detailed response.Firm provided narrative:2.1)Chi-Ada corporation understands that there is a need to integrate appropriate strategies to reach our goal of maintaining cleaned facilities that can satisfy Broward County. In this regard, our strategy to meet or exceed quality standards lays on an adequate dispatching of qualified workers for each facility and applying our quality control program. Further, we have several approaches to minimizing service hours. In this regard, we use simplified plans to meet minimum work tasks to manage the interface with normal building activities. Finally, we identify normal building hours as well as any upcoming activities to maintain public areas and high-quality floor surfaces.

Dispatching the workers, our experimented, skilled and experienced supervisors and custodians head the entire workers in each facility. In this strategy, our goal is to ensure that all tasks are appropriately done. We also organize each pool of custodians by requiring the pool to be led by a team leader to coordinate their duties if the supervisors are present or not. Therefore, it helps us to maintains an organized cleaning standard, a top-to-bottom cleaning methodology that focuses on attention to detail. The strategy also allows us to provide a unique routine task, which require our special cleaning skills. Incidentally, Chi-Ada Corporation implements a three-step integrated cleaning process which includes a daily cleaning checklist, quality assurance inspection reports, and corrective action request process prepared by the management team. This checklist is helpful in providing a link between the cleaner and his/her duties. Consequently, the on-duty worker performs the cleaning process as per location specifications.

HEALTH BASED CLEANING TECHNIQUES THAT WILL BE USED BY PROPOSER(a) Color Coding to Prevent Cross Contamination(b) Flat Surface Cleaning(c) Chemicals and Disinfectants(d) Microfiber Cleaning Equipment(e) Flat Mopping and Vacuuming(f) Terrazzo Maintenance Program(g) Restroom Cleaning Without Touching(h) Potential Harmful PathogensABS fully understands the service specifications demands of the larger contracts are based upon performance by engaging tasks and frequencies on a continual basis to maintain a total clean facility environment, without regard to how often the effort is necessary to satisfy that requirement. Accordingly, our performance will be based on the concept of "Complete Satisfaction". We will be guided by the requirement that all surfaces will be thoroughly cleaned using health based technology.

Chi-Ada Corporation minimizes the service hours through a good organization of the task to be completed. The corporation realizes this efficiency by assigning a crew for spot cleaning and moping utilizing machines instead of manpower. By utilizing machines, we are able to reduce the service hours required in manpower.

To accomplish our cleaning duties without interfering with the normal building activities, we identify the normal building hours as well as any upcoming activities and we schedule our task accordingly. Our services shall be performed in such a way that there will be no interference with, an operation in the premises. We schedule work for example, floor care, air-quality cleaning and special projects primarily after office hours, by contacting building managers in a timely manner so to reduce any incident’s from occurring. Day time cleaning are focus on cleaning specific areas such as restrooms and other public areas according to contract specification to interface with normalbuilding activities.

Chi-Ada Corporation’s strategy to maintain public areas and high-quality surfaces is through the use of Floor equipment, scrubbing and polishing hard floors and daily buffing and shine, Carpeted areas are cleaning by extraction cleaning then followed up with daily spotting cleaning of carpets, and dust moping by project crew trash removal and dusting are done by regular cleaning schedule. Through the spot cleaning, the firm uses damp cloths, sponges, scrub pads to remove smudges, fingerprints, marks, streaks from the surfaces of ledges, windows, walls, doors, door frames, and surfaces. Further, the company uses spot moping to remove spots, spills, and soils from non-carpet floors free of stains, streaks, and marks. The company also polishes stainless steel, chrome, and brass surfaces with polishes, and clean soft cloth. Finally, all garbage, debris, and other trash materials shall be removed as required from all areas to avoid spills, over flow, and deposited in dumpsters.







Chi-Ada Corporation


2.2) Describe how your firm will manage and organize work: a. Identify number of crews working for each group. i. Describe how you will schedule basic janitorial service for each facility; ii. List the individual building teams that will be working for that Group per building (s); include Management, supervisory and maintenance crews. b. Describe how you will schedule basic janitorial service for each facility and how your firm will coordinate with periodic project and annual work tasks. Describe crew organization that will perform basic and project work. c. Describe and present an example of your current reporting system used to compare actual performance against your schedule for regular service and describe how your firm mitigates issues.d. Describe your capabilities to respond to emergency or disaster situations including supply of specialized equipment required for Dewatering Methods or moisture removal tasks or other special cleaning services.

Points Value: 10

We understand that the key to providing quality services starts with preparation. One key objective in the preparation process involves ensuring that all employees are properly trained and that we have the proper equipment along with the necessary supplies on hand to get the job done. Also, we will conduct additional site surveys to better understand and assess/inventory the existing cleaning problems, goals, and resources. With this additional knowledge, we will refine our cleaning strategies to ensure we are meeting all of our quality control objectives. The planning process leading up to implementing this contract will involve the following activities:A. 30 to 40 days prior to start of contract we will have had preliminarily discussions with our suppliers regarding purchasing additional equipment and goods.B. 15 to 30 days prior to start of contractWe will be ensuring that we have all the necessary staff. Also, we will be establishing work schedules and setting goalsCoordinate times/dates for periodic quality assessment meetingsReassess, and acquire additional supplies, and equipmentCoordinate and communicate plans with lead supervisorsC. 5 to 15 days prior to starting contractMeet with contact personnelDiscuss and communicate start up plansReview priorities for startup with supervisorsMeet with supervisors/employees and confirm start up informationContact employees and confirm start up informationConfirm start time, duty location, and individual responsibilitiesD. 5 to 15 days before starting contractReview assignments and coordinate with all employees first dayComplete tasks from priority list; equipment, supplies, staffingConfirm assignments again and grouping of employees to supervisors

In order to facilitate a seamless transition from the former janitorial service provider to AFS, we will utilize the following Management Transition Plan, which helps to ensure all aspects of the contract requirements are being managed efficiently and effectively from the beginning of the contract term. AFS also utilizes a detailed Schedule of Tasks and comprehensive Quality Control Plan to ensure all work is completed on time and to the highest standards.American Facility Services will provide an orientation session for all current and new service workers and supervisors to introduce them to our company and excite them about joining the American Facility Services team. Following this orientation session, and within the first two weeks after the contract start date, all employees will be given cleaning procedure classes, safety training and hazardous waste training. The Contract Manager will prepare the cleaning schedules for tasks outside the daily requirements. Log forms and inspection forms will be reviewed with the supervisors and cleaning crew and implemented for use.

IMPLEMENTATION PLAN provided for Weeks 1 – 8

STAFFING PLAN provided including sample schedule.GC: 1 Day Porter 8 Hours per Day; 20 Cleaners 5 Hours each per Day; 1 Working Supervisor 8 Hours

Provided "Key Staff Dispatching" chart.Scheduling basic Janitorial Service is represented on the chart.i. We will also schedule project work in an art of its own and every intricate detail must be taking into consideration. ii. Referencing the Chart, our total cleaning crew are outlined not specifically on square footage, but to the scope of work and cleaning availability that are factored into each and every detail when scheduling crew members.b. Referencing the chart, Chi-Ada Corporation will be able to schedule all basic work with number of individual that match to contract specification, we analyze frequency, scope of work, as well as number of entries to coordinate a scheduling that incorporates all scope of work, ranging from daily, weekly, monthly, semi-annual, and annual work to be completed. All of our work schedule will be readily available upon notice and will have an open line of communication with Chi-Ada managers and the facility mangers.c. Example of Current Reporting System Used to Compare Performance Against Regular Service Schedule and Description of Chi-Ada Mitigation of Issues Current Reporting SystemChi-Ada Corporation has a daily reporting system to ensure that all tasks are implemented as described by our clients. This daily reporting is accomplished by every supervisor and issues are mitigated appropriately by the supervisor, or by the operations manager. If the issue cannot be mitigated by the supervisor or the operations manager, the general manager/superintendent or the president of Chi-Ada Corporation overtakes it and mitigates it.

Chi-Ada Corporation has a daily reporting system and an inspection system to identify all issues and apply corrections to mitigate issues.

Implement quality control programE. Day after starting contractMeet with supervisory staff to get feedback and resolve issues. Make adjustments as needed to ensure that quality control measures are being implemented.F. Days after starting contractContinue to monitor all aspects of program and discuss relevant issues and concerns and make adjustments as needed to ensure quality services are being provided.G. Week after starting contract Supervisors will continue to monitor staff performance to ensure that performance objectives are being met.

Provided: - INFORMATIONAL TECHNOLOGY- CONTRACTOR EMERGENCY PLAN

Emergency and Special Event CleaningDue to our large local workforce, we are always able to handle any special event or emergency incidents that may arise, with response times usually less than a couple of hours. The Contract Manager will be on-call 24/7 and will be able to respond quickly to any emergencies. We have a $5M fleet of equipment available which includes carpet extractors and fans used for dewatering and moisture removal. The Supervisor will have an emergency action plan in place to ensure that immediate staffing and supply needs are met. All employees are trained to handle emergency situations. These are situations where our 24 years of experience can prove to be very valuable to our clients.

We take pride in what we do by providing each customer with a first-rate response team. We provide a full range of water removal and mitigation services due to burst pipes, fire damage, etc. our team of professionals can resolve and restore the area with our tools that can be used in the process of restoration upon being notified.







Chi-Ada Corporation


2.3) Describe your quality control program including: a. Describe how you intend to provide your start-up orientation program to bring facilities into compliance with quality standards. b. Discuss your inspection procedures including any technical aids used to monitor performance standards. c. Describe how company will achieve the services and quality standards described. d. Describe and provide a sample of your reporting system used to compare actual performance to your schedule for regular service. e. Describe the activities that can most easily be implemented to maximize opportunities to promote green building cleaning practices.

Points Value: 5

ABS will be utilizing a Quality Control program designed to specifically meet the needs of your facilities. This program will point out problem areas, and this will be an ongoing system to ensure compliance with your regulations for maximum results in meeting the high standards that will be required. Our software is designed to help manage service costs downward, while improving productivity and quality, as well as manage workload fluctuations. Our System allows for quick access to volumes of data through a user friendly interface. All functions can be customized to the needs of our clients.

ABS is cognizant of the importance of protecting our environment. Therefore, in that regard, we will strive to use only those chemicals that are green oriented and sensitive to our environment.As a benefit to Broward County, ABS is capable of providing LEED Certification and Green Building Certification as defined by the u.S. Green Building Council.The goal of this Green Cleaning Policy and Plan is to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological, and particle contaminants, which adversely impact air quality, health, building finishes, building systems and the environment.ABS shall perform the Projects and Routine Services and Tasks using certified Green products and LEED compliant equipment. ABS will not only follow all of tlhe manufacturers' instructions, but we will also bring manufacturers on site for training.

QUALITY CONTROL PLANAFS is committed to controlling quality at every level of functional and administrative activity, across the project lines. Our Quality Control Plan (QCP) for the referenced solicitation will be custom-designed to promote and maintain superior contract performance. It will combine traditional, inspection-oriented processes with progressive, education and training-oriented protocols to form a Total Quality Management (TQM) package that will meet or exceed all contract requirements. Along with our processes and training programs that show our accountability to the quality of our services, we guarantee the satisfaction of our customers. For this project, our primary TQM objectives will be to ensure that on a regular and routinebasis, all services are performed:- On schedule and to the complete satisfaction of our client- In a manner that continually improves the quality and timeliness of services.The overriding objective of TQM is Continuous Process Improvement (CPI). The key to CPI is a carefully planned, rigorously enforced inspection program, carried-out by qualified and motivated team leaders at every functional level of program activity. The result of CPI is enhanced productivity, improved performance, and exceptional customer relations. The following sections provide a snapshot look at the policies and procedures we will implement.

GREEN CLEANING PROGRAM provided.

All Chi-Ada Corporation employees are required to attend a general orientation and training process which will allow them to become confident and knowledgeable in their positions, company processes, and overall expectations for all Chi-Ada employees.

All employees attend an orientation and preparation process for their new assignment. All managers and supervisors are trained by our Human Resource Manager. The Operations Manager stays on site until all managers are thoroughly trained and can function independently. All supervisors and/or lead personnel must have developed hands-on experience in the areas assigned. This approach has been very successful for Chi-Ada Corporation since the start of the company.

Chi-Ada’s proven system of effective employee recruitment and training is anchored to a solid well equipped, management organization. We are confident that our new hires learn simple yet highly effective methods that insure the best results. All new employees will also be given valuable onthe-job training by an experienced Chi-Ada Manager. All newly hired employees will undergo a period of training, which will specifically cover the scope of work to which they will be assigned. This applies even to individuals who had past experience in cleaning and floor maintenance service with other companies.

METHODS OF IDENTIFYING PROBLEMSEARLY DETECTIONSCORRECTION AND PREVENTING OF QUALITY CONTROL PROBLEMSINSPECTIONS SCHEDULECHI-ADA SPOT INSPECTIONSINSPECTIONS ARE AN ONGOING PRACTICEAT CHI-ADA WE CREATE A LOCAL FILE OF INSPECTIONS

QUALITY ASSURANCE

Chi-Ada Corporation maintains an organized cleaning standard, a top-to-bottom cleaning methodology that focuses on attention to detail. We provide unique routine tasks which require our special cleaning skills, training, and the ability to operate all equipment needed to perform and accomplish any job task.

Provided sample daily, weekly, monthly, quarterly, and semi-annual inspection sheets

Chi-Ada Corporation has been implementing Green Cleaning in the past with Broward County at the Environmental Building in Davie.However to improve this green Cleaning we will add the following activities to maximize opportunities to promote green building cleaning practices: (refer to proposal)







Chi-Ada Corporation


2.4) Company Equipmentf. List your company’s current inventory of heavy equipment; i.e. escalator step and moving walkway cleaner, truck to haul trash, mobile pressure cleaner(s), etc. g. For the above mentioned heavy equipment, provide the response time for mobilization for each piece of equipment. h. List the company’s current inventory of machinery for floor care that will be utilized to perform the requirements within this contract (i.e. commercial vacuum cleaners, water extraction equipment, machine scrubbers, buffers, air scrubbers, etc.). i. Describe how you will ensure all required equipment is maintained or replaced to ensure your equipment is always in quality working order.j. List office equipment and computer programs that the company currently uses in order to deliver electronic communications and reports to County staff; i.e. PC, facsimile, scanner, printer, photocopier, Adobe Acrobat©, Microsoft © Word, Outlook, and Excel, etc.

Points Value: 5

ABS will furnish, at a minimum, the following equipment for use in performing the work required by this Contract. ABS may request to utilize equal or better substitutes for equipment. ABS will request the substitution in writing and will include, the make and model number of the requested substitution and a copy of the manufacturer's catalog cut sheet.BURNISHERS-Whirlmatic VS 20 Walk Behind Burnisher-335 Tomcat Ride On BurnisherEXTRACTORS-Chattanooga Plus Steam Cleaner-110VFLOOR MACHINES-Advance Pacesetter 20TS *PRESSURE CLEANERS-Adhancer 28C-Ettore 90007 Window Cleaners-Landa MHPS 3500 Trainer Mounted-Hydrotek SC30008KAFRESTROOM CLEANERS-V J Kaivac Restroom CleanersFLOOR SCRUBBERS-Advenger 2810-Windsor Grout Hog-Tennant 17" ScrubberFLOOR SWEEPERS- Advance Terra 4300 B *VACUUMS- Advance BackVacuum XP *

AFS proposes to use the following equipment on this contract.Manufacturer| Proposed Quantity | Description |Model NumberProTeam | As needed | Back Pack Vacuums | 106577Sanitaire | As needed | Vacuums | SC9180Tennant | As needed | High-Speed Burnishers with Dust Control | 9007349Nobles | As needed | Slow Speed Buffers 20" 1.5HP Motor | 9007336Nobles | As needed | Walk Behind Carpet Extractors | 9007486Rubbermaid | As needed | Trash Tilt Carts | 1011BETCO | As needed | Walk Behind Scrubber-20" | E8302500BETCO/Genie | As needed | Walk Behind Scrubber-14” | 6285408Nobles | As needed | Wet/Dry Vacs | 9007469Kaivac | As needed | Kaivac Restroom Machine | 1250BETCO | As needed | Fast Draw chemical dispensers | 9104 3-00Gator | As needed | Trash Barrels-Brute 44 Gallon | 7744-3Rubbermaid | As needed | Brooms | variousRubbermaid | As needed | Lobby Dust Pan | 2531Willen | As needed | Mop Handle and Heads with Buckets |A70312 & A414132O'Dell | As needed | 24" Dust Mops | CL245Rubbermaid | As needed | Wet Floor and Restroom Closed Signs | Golden Star | As needed | Micro-Fiber Cloths | variousImpact | As needed | Spray Bottles and Triggers | variousRubbermaid | As needed | Toilet Brushes, Wool Dusters | variousEchofiber | As needed | Micro Fiber Mops | variousThis list contains our standard equipment that is normally used to perform our janitorial services. Equipment required by the solicitation or contract that is not listed here can be provided.

List Heavy Equipment 1 . 2 Minute ma n ES 2832 F

o Walk behind floor scrubber 2 . 4 Trucks Mounte d P re s s ure Wa s h Ma chine 3 . 6 P re s s ure s Wa s h with Tire 4 . 8 Tilt Trucks 5 3 Ve hicle /Va n/Lift Ga te 6 . 5 Va ns 7 4 Ca rpe t Extra ctors

All equipment have a one to four (1 to 4 hours) mobilization time period

Inventory of Machinery for Floor Care 1 . 2 Minute mns Es 2832 Automa tic Floor S crubbe r 2 . 8 S ide by S ide 20 Inch 3 . 6 S ide by S ide 14 Inch 4 . 12 Buffing Ma chine s

5. 4 Water Extraction Machine6. 5 Dryer

Chi-Ada Corporation is using the service of T & M; Cleaning Depot and AmSan for repair services: Fre que ncy of mobile s ite vis it P ick up s e rvice to re pa ir in hous e Re pla ce me nt of nonfunctioning pa rts Entire re pla ce me nt of old a nd no longe r functioning ma chine s

40 Gallon Plastic ContainersMop BucketsMop HeadsPump SprayerRotary Scrubber/Rota Wash MachineMop BucketsScrub Pad Mounting Handle Floor Squeegee

OFFICE EQUIPMENT AND COMPUTER PROGRAMSAFS will use the following programs and technology in order to deliver electronic communications and reports to County staff; PCs, smart phones, facsimile, scanner, printer, photocopier, Paycor (web-based time keeping program), Adobe Acrobat©, Microsoft © Word, Outlook, and Excel.

List of Office Equipment and Computers for Electronic Communications 1 . 6 De s ktop Compute rs for s ca n, e ma ils , le tte rs , a nd docume nts e diting (Adobe ,

Acrobat, MicrosoftWord, Outlook, Excel) 2 . 3 Fa x Ma chine for s ca n, s e nding a nd re ce iving 3 . High S pe e d Inte rne t 4 . P hone s e rvice 5 . 4 P hotocopie r a nd P rinte r 6 . QuickBooks Contra ctor Edition 7 . P e ns oft P a yroll







Chi-Ada Corporation


2.5) Company Trainingk. Provide your company’s internal Employee Safety Training Manual. l. Provide your company’s internal Employee Training Manual. m. Describe the training your firm currently has in place to assure on-site staff will be pro-active and aware during each shift with regards to notification and documentation of suspicious behavior, abandoned belongings/packages, running water, potential slip and fall conditions, ajar doors, etc.n. Provide evidence of required training or certification for supervisors and cleaners on green building cleaning procedures.

Points Value: 5

Provided information for:EMPLOYEE TRAINING PROGRAMCLEANING TECHNICIAN TRAINING POGRAMVETERAN TRAINING AND EMPLOYMENT PROGRAM

Employee Training - ABS invests in employee training at all levels. Our training program includes methods of sanitation, employee empowerment, compliance with regulatory requirements, and health based cleaning. As noted earlier, Mr. Berry along with many of his staff has been industry trained in health based cleaning in such areas as Team Cleaning, chemicals usage, hard floor care, etc. Furthermore, all of our cleaning technicians has successfully completed Supply Works course work in; chemical usage, floor care, team cleaning. Also, through Supply Works and in house instructions we provide continue education program to keep personnel abreast of new techniques, equipment, chemicals and methodology in the cleaning industry. Also, we will be transferring three of our most senior cleaning technicians with industry health based cleaning certifications to this contract. To keep abreast of new innovations in the cleaning industry we subscribe to Cleaning Business Today and Cleaning News from Cleaning & Magazine Magazines.

TRAINING provided for:OrientationRequired Training Ba s ic Cle a ning Te chnique s Re s troom S a nita tion Dilution Control Tools a nd Equipme nt HAZCOM OS HA Blood Borne P a thoge ns Worke r S a fe ty Dis infe ction Ba s ics Infe ction Control Ba s ics S us ta ina ble Cle a ning

Advanced Techniques:• Simulation Training• Classroom Training• Job Rotation• On-The-Job CoachingAdditional Training TopicsPowered EquipmentResilient Floor CareSlip and Fall PreventionCarpet CarePatient Room DisinfectionEducational Facility DisinfectionWood Floor CareBasic Chemistry KnowledgeISSA CIMS Certification

Provided internal employee safety training manual and internal employee training manual.

Our employees are taught on probity, integrity and awareness in their workplaces. We taught our employees to have a culture of honesty by reporting the findings of any abandoned belongings or packages to the supervisor or to the management of the facility. We also taught each employee that our integrity actions are sustained by our slogan of “Theft employee is undesired.” Our strong morality screening and on-site observance help us to track our employees’ behavior. Further, each employee is taught on “Keeping a Watchful Eye.” Our employees are required to report any suspicious behavior to the supervisor or to the project manager for an appropriate action from the management of the building. Finally, our safety training provides substantial tools to our employees to deal with potential slip, fall conditions, and ajar doors.

The primary benefit of Green Cleaning, with its emphasis on cleaning for health, not just appearance, is a cleaner, healthier building. A healthier indoor environment translates into many concrete, bottom-line benefits for building owners, managers, service personnel and building occupants. In this regard, Chi-Ada Corporation has well-trained staff to offer healthy environment to facilities owners.

Chi-Ada Corporation currently provides green cleaning services using Green Safe to clean lab table tops, floors, walls, restrooms, etc. to these facilities for the past years (with new emphasis on the approved product). Green Cleaning Safety is approved by the Environmental Protection Staff and the County Lead Program Coordinator.

3. Past Performance: Describe prime Vendor’s experience on projects of similar nature, scope and duration, along with evidence of satisfactory completion, both on time and within budget, for the past five years. Provide a minimum of three projects with references. Vendor should provide references for similar work performed to show evidence of qualifications and previous experience. Only provide references for non-Broward County Board of County Commissioners’ contracts. For Broward County contracts, the County will review performance evaluations in its database for vendors with previous or current contracts with the County. The County considers references and performance evaluations in the evaluation of Vendor’s past performance. Identify for each reference whether work was performed as a Prime or Sub-Contractor (make sure to include the following…): a. Name and location of facilityb. Size of facility area cleaned (square feet)c. Number of stories (height of building)d. Total number of workers/ supervisors assigned to facilitye. Total number of facility users, i.e. employees, clients, customers, passengers, etc.

Firm provided information –Background and Experience - ABS have provided janitorial services to a variety of large and multi-facility projects including Miami Dade Water and Sewer (five (5) locations), U.S. Army (two (2) locations), TIB Banks Administrative Offices and four (4) branches, Carrie P. Meek Technology Center, City of Miami (46 sites), City of South Miami (10 sites), and Miami Dade County Transit three (3) main terminals, and eleven (11) satellite locations. These projects highlight the diversity of our experience and signify the breath of our operations knowledge in relation to managing the unique demands of large, high traffic facilities.

Provided 4 references for similar work:References - Ms. Pearl P. Bethel, Procurement Contracting Manager, City of Miami (305) 416-1949.Mr. Derek Gordon, Assistant Manager, Miami Dade County Transit Authority. (305) 525-3948.Ms. Cheryl Thomas Hughes, Purchasing Specialist, Miami Dade County Water & Sewer Department. (786) 552-8058.Mr. Michael Hughes, Director of Environmental Services, Jackson Health Systems, (305) 336-6183.

Sarasota Bradenton International Airport 6000 Airport Circle Sarasota, FL 33701 Contact: Cameron Newhouse, Facilities AdministratorPhone: 941-915-2705 Email: [email protected]: $494,760/yearAFS provides 24/7 custodial services for 350,000 square feet of terminal space. First contract began in June, 2007 with renewals to present. Staff of 15-20. Green building maintenance requirements.

Texas Facilities Commission 1711 San Jacinto Blvd. Austin, TX 78701Contact: Debra Moran, FMA Title: Manager, Property ServicesPhone: 512-463-8557 Email: [email protected]: $2,026,560/yearSince April, 2007, AFS has been providing services to TFC. Current contract for 13 buildings totaling 1,645,936 SF extends to August, 2018. Staff of 50-60. Green building maintenance requirements.

City of Atlanta 55 Trinity Avenue, SW Atlanta, GA 30303Contact: Maurice Calhoun, Facilities Maintenance SupervisorPhone: 404-330-6531 Email: [email protected]: $365,680/yearContract began October 2013 with a three year initial term and recent renewal to October, 2017. AFS provides janitorial services for 90 locations for a total of 950,323 SF. Staff of 30-35.

Bank of North Georgia 8025 Westside Parkway Alpharetta, GA 30004Contact: Tim Akins, Procurement Manager Phone: 407-839-6208 Email: [email protected]: $823,480/year

Miami Dade County Public HousingContract Period: 2009-2014 Contract #:878B-0/9Successfully completed as agreed936,000 Sq. Ft, 5 Days of Service, 10 Workers

Fulton County in AtlantaContract Period: 2012-2016 Contract #13ITB87106C-MTSuccessfully completed as agreed174,414 Sq. Ft, 5 Days of Service, 16 Workers

Syracuse State National Park, New YorkContract Period: 2013 Contract #: N/ASuccessfully completed as agreed32,530 Sq. Ft, 4 Workers

PleasantvilleContract Period: 2015-2016 Contract #: Bid 2015-2016 School YearSuccessfully Completed74,056 Sq. Ft, 5 Days of Service, 4 Workers

BRIARCLIFF MANOR UNION FREE SCHOOL DISTRICTContract Period: 2015-2016 Contract #15-16-005FSuccessfully completed as agreed160,000 Sq. Ft, 5 Days of Service, 13 Workers

Town of Miami LakesContract Period: 2004-2011 Contract #:2007-101.1Successfully completed as agreed20,005 Sq. Ft, 3-5 Days of Service, 1-2 Workers







Chi-Ada Corporation


f. Start date and end date of contractg. Annual dollar value of contracth. Identify which of the above mentioned contracts were/are operational 24 hours a day, 7 days a week, 52 weeks a yeari. Identify which of the above mentioned contracts required extensive employee background/security checks j. Identify any of the above contracts that adhered to green building maintenance standards.

Points Value: 20

AFS provides janitorial services for 111 locations totaling over 1,750,000 SF. Contract began in 2009. Staff of 55-65. Green building maintenance requirements.

Escambia County100 East Blount Street Pensacola, FL 32501Contact: Donald Knight, Facilities ManagerPhone: 850-595-4638 Email: [email protected]: $675,948/yearAFS provides full janitorial services for 65 locations county wide for a total of 833,278 SF. Contract term August 2011 to August 31, 2017. Staff of 30-35.

City of Dallas1500 Marilla Dallas, TX 75201Contact: Lonnie TaylorPhone: 214-662-3383 E-mail: [email protected]: $1,677,523AFS provides custodial services for 67 buildings totaling 1M SF since March, 2017. Staff of 30-35. Green building maintenance requirements.

Children’s Services Council of Palm Beach County2300 High Ridge RoadBoynton Beach, FL 33426 Contact: Michael Modica, Head of FacilitiesPhone: 561-740-7000 Email: [email protected]: $69,102/yrSince January, 2014, AFS has been providing janitorial services for this 3 story, 105,000 SF facility. Staff of 4. Green building maintenance requirements.

4. 4. Location: 5. Refer to Vendor’s Business Location Attestation Form and submit as instructed.

A Vendor meeting all of the local business requirements will receive five points; a Vendor not meeting all of the local business requirements will receive zero points. The following applies for a Vendor responding as a Joint Venture (JV): if a member of the JV has 51% or more of the equity and meets all of the local business requirements, the JV will receive three points; if a member of the JV has 30 to 50% of the equity and meets all of the local business requirements, the JV will receive two points; and if a member of the JV has 10% to 29% of the equity and meets all of the local business requirements, the JV will receive one point.

Points Value 5

Provided RFP-RFQ-RLI LOCATION ATTESTATION FORM. Provided RFP-RFQ-RLI LOCATION ATTESTATION FORM. Provided RFP-RFQ-RLI LOCATION ATTESTATION FORM.







Chi-Ada Corporation


5. Workload of the Firm:

List all active projects that your firm is currently engaged and projected projects that Vendor will be working on in the near future. Projected projects will be defined as a project(s) that Vendor is awarded a contract but the Notice to Proceed has not been issued. Identify any projects that Vendor worked on concurrently. Describe Vendor’s approach in managing these projects. Were there or will there be any challenges for any of the listed projects? If so, describe how Vendor dealt or will deal with the projects’ challenges.

5.1 Provide a description of the company’s history: a. business location b. length of time in business c. principals and their experience d. list any change(s) in ownership and date(s) of such

5.2 Provide total number of current employees: e. Full-time f. Part-time

5.3 Provide total number of supervisory employees: g. Full-time h. Part-time

Firm provided:CITY OF MIAMI- MARCH 2016 TO PRESENT, THIS IS A FIVE YEAR PLUS FIVE YEAR RENEWAL $10 MILLION DOLLAR CONTRACT WHEREBY, WE ARE RESPONSIBLE FOR PROVIDING FULL SERVICE JANITORIAL SERVICES FOR VARIOUS GOVERNMENTAL PROPERTIES, TO INCLUDE; PUBLIC WORKS DEPARTMENT, MUSEUMS, MARINAS, COMMUNITY CENTERS, ADMINISTRATIVE BUILDINGS, RECREATION CENTERS, POLICE DEPARTMENT ADMINISTRATION BUILDINGS, POLICE STATIONS, AND EMPLOYEE FITNESS AREAS.

MIAMI DADE COUNTY TRANSIT AUTHORITY- JUNE, 18,2014 TO PRESENT, THIS IS A FIVE YEAR $10 MILLION DOLLAR CONTRACT WHEREBY WE ARE RESPONSIBLE FOR CLEANING 180 BUSES PER NIGHT, AND 150 BUSES PER DAY AT THE TERMINALS AND ANOTHER 150 AT FIELD LOCATIONS THROUGHOUT THE CITY.

MIAMI DADE COUNTY WATER & SEWER- OVER FIVE YEAR PERIOD FROM 2008 TO PRESENT, OVER THE COURSE OF THIS CONTRACT OVER 250,000 SQUARE FEET OF OFFICE CLEANING SPACE HAS BEEN CLEANED. PROVISION OF SERVICE INCLUDES ROUTINE OFFICE CLEANING MAINTENANCE, STRIPPING AND WAXING, BUFFING AND SHAMPOOING OF CARPETS.

JACKSON HEALTH SYSTEMS- SERVICE DATE FROM JUNE 2011 TO PRESENT, CONTRACT VALUE $1,000,000.00 THUS FAR, PROVISION OF SERVICES INCLUDED; ROUNTINE DAILY JANITORAL SERVICES, PRESSURE WASHING, STRIPPING & WAXING, CARPET SHAMPOOING, WINDOW WASHING, AND APPLIANCE CLEANING.

Firm provided:American Facility Services currently conducts business in nine southeastern states and has approximately 600 permanent employees, over 500 contracts in place, and services over 35 million square feet. Of those employees, approximately 370 are part-time and 230 are full-time. We have a staff of approximately 40 full-time supervisory employees. Due to our commitment to supporting MBE and DBE programs, we subcontract a large portion of our work to certified minority and small business firms. We never lease employees and offer health insurance benefits to all full-time employees after a 60-day probationary period.

Background checks on all new employees are performed using Verified First. Their service checks national criminal records, driving records, SSN/address verifications, credit histories, national civil records, federal district court records, education verification, workers' compensation histories, personal/ business references, and previous employment history. Once an employee passes all our pre-employment screening and is offered a position, AFS maintains a Fidelity Bond on all employees to add an additional layer of security to our clientele.

Over the past five years, we have maintained a similar customer base. Our range of customers is wide, from small offices to large contracts with multiple facilities requiring specific considerations and the majority of our customers renew their contracts with us. We currently have numerous contracts with many public agencies, some of which are provided as references. We work with the City of Atlanta, the City of Dallas (TX), St. Paul (MN), Escambia County (FL), Lee County (FL), as well as the City of Fort Worth (TX) to name a few.

Firm provided:Chi-Ada Corporation does not have any pending awarded contracts.

Based on our knowledge and experience on past awarded projects from Broward County and other companies, there are not known challenges. The experience and the human capital have been the driving power of Chi-Ada Corporation for success. There potential are used to ensure that the firm reaches its objectives in every contract.

Broward CountyContract Period: 2016-2018 Contract # RFP # R1214808P1)

Broward County Water and Waste WaterContract Period: 2016-2017 Contract #:RFP # R1214808P1)

Broward County Main LibraryContract Period: 2011-2017 Contract #:R0899203P1

South Regional CourthouseContract Period: 2011-2017 Contract #:R0921804P1

Miami Dade County Public HousingContract Period: 2013-2018 Contract #:POHO1200773

Miami Dade TransitContract Period: 2013-2018 Contract #:RFQ9562-13MDTFacilities Users: 2,000,000 Contract Amount: 25,000,000

BRIARCLIFF MANOR UNION FREE SCHOOL DISTRICT 5.4 Provide total number of custodial workers:

i. Full-time j. Part-time

5.5 Do you lease any employees? If so, what percentage of your workforce will be leased? 5.6 Do you provide health benefits to your employees? 5.7 Does your company require your employees to have a criminal background check? Describe when this occurs and which job categories this applies to Points Value: 5

MIAMI DADE COUNTY PUBLIC WORKS - OCTOBER 2013 TO PRESENT, VALUE $30,000.00 PER YEAR, WE ARE PROVIDING DAILY OFFICE MAINTENANCE SERVICES WHEREBY VARIOUS ROUTINE OFFICE CLEANING SERVICES ARE PROVIDED TO INCLUDE QUARTERLY STRIPPING AND WAXING OF FLOORS.

CITY OF SOUTH MIAMI- JUNE 2012 TO JUNE 2013, $50,000.00 PER YEAR, FULL SERVICE JANITORIAL SERVICES WERE PROVIDED FOR VARIOUS GOVERNMENTAL PROPERTIES, TO INCLUDE; PUBLIC WORKS DEPARTMENT, WASTE MAMAGEMENT, RECREATION CENTER, LIBRARY, POLICE DEPARTMENT AND ADMINISTRATIVE OFFICES.

STAFFING QUANITYand WORKAble Business Services Inc. custodial personnel assigned will be full-time employees, unless otherwise authorized by the Department in advance. Part-time staff may be used as directed and approved by the County.ABS custodial workers will be trained and available to work within their classification in any area and will be assigned based on operational necessity. ABS may allow its custodial staff to select shifts but not positions or work locations.ABS has a diverse staff that reflects all levels of the demographic composition of the community. ABSI will promote and achieve a diversified work force that is consistent, at all levels, with the demographic composition of the community.

Firm provided info for - ABLE BUSINESS HIRING and BACKGROUND CHECK PROCEDURES

These city and county government projects include a variety of building types and specifications. AFS is fully capable of providing the services needed to meet the needs of the user, the contract specifications and meeting those needs in a cost effective manner.

Chi-Ada Corporation has been in business for twenty-one (21) years

Chi-Ada Corporation operates as a sole proprietorship and no changes in ownership have ever been made.

a- Full Time: 203b- Part Time: 97

c- Full Time: 15d- Part Time: 7

e- Full Time:181f- Part Time: 90

Chi-Ada Corporation does not lease any employee.

Chi-Ada Corporation provides health benefits to all its employees. It is up to an employee to decide if he or she is willing to participate.

Chi-Ada Corporation requires its employees to have criminal background checks and finger print. The Corporation requires all applicants for work, after successful interview, to do FDLE background check, the result of the background determines if an offer is made or not. The employment is denied if the applicant returns with a criminal report such as a felony. It is applied to all custodians, supervisors and managers as well as clerical office workers







Chi-Ada Corporation


6. Pricing: All items in a Group must have pricing in order to be considered for that group.

Points Value: 20

B. Responsibility Criteria:1. Litigation History LITIGATION HISTORY FORM Provided LITIGATION HISTORY FORM Provided LITIGATION HISTORY FORM Provided2. Financial Information Provided. Please see Financial Review Memorandum. Provided. Please see Financial Review Memorandum. Provided. Please see Financial Review Memorandum.3. Authority to Conduct Business in Florida Provided Florida Registration Number Provided Florida Registration Number Provided Florida Registration Number4. Affiliated Entities of the Principal(s) AFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM Provided AFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM Provided AFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM Provided5. Insurance Requirements Refer to Risk Management Memo Refer to Risk Management Memo Refer to Risk Management Memo

C. Additional Information and Certifications1. Vendor Questionnaire Provided Provided Provided1. Legal business name. Able Business Services Inc. American Facility Services, Inc. Chi-Ada Corporation2.Doing business as / Fictitious Name (If applicable).

N/A American Facility Services, Inc.

3. Federal Employer I.D. Number. 651156551 58-1950842 65-06197764. Dun & Bradstreet Number. (If applicable). 126719702 78-451-9977 15-979-88345. Website address (if applicable). www.ablebusinessservices.com www.americanfacilityservices.com www.chiadacorporation.com6. Principal place of business. 1234 N.W. 79 Street,

Miami, Florida 331471325 UNION HILL INDUSTRIAL CTSuite A, Alpharetta, GA 30004

2750 West Oakland Park Blvd Suite B, Oakland Park FL 33311

7. Office Location for this project. MIAMI OFFICE 2300 Palm Beach Lakes, Suite 310West Palm Beach, FL

2750 West Oakland Park Blvd Suite B, Oakland Park FL 33311

8. Telephone/Fax Number: 30563650993056388082

77074016137704757720

954.777.5177954.777.5147

9. Type of Business Corporation Corporation Corporation10. List Florida Registration Number. P01000113131 F05000005776 P9500006588111. Name and title of each principal owner. William Berry, CEO/President Kevin McCann, President

Harold Angel, Vice PresidentBartholomew Okoro, President

12. Authorized contacts for your firm. William Berry, CEO/[email protected]

Donald Lovinsky, [email protected]

Andrea L Nugent, Proposal [email protected]

Kevin McCann, [email protected]

Bartholomew Okoro, [email protected]

13. Has your firm, its principals, officers or predecessor organization(s) been debarred or suspended by any government entity within the last three years? If yes, specify details in an attached written response.

No No No

14. Has your firm, its principals, officers or predecessor organization(s) ever been debarred or suspended by any government entity? If yes, specify details in an attached written response, including the reinstatement date, if granted.

No No No

15. Has your firm ever failed to complete any services and/or delivery of products during the last three (3) years? If yes, specify details in an attached written response.

No No No

16. Is your firm or any of its principals or officers currently principals or officers of another organization? If yes, specify details in an attached written response.

No No No

http://www.ablebusinessservices.com/

http://www.americanfacilityservices.com/

http://www.chiadacorporation.com/







Chi-Ada Corporation


17. Have any voluntary or involuntary bankruptcy petitions been filed by or against your firm, its parent or subsidiaries or predecessor organizations during the last three years? If yes, specify details in an attached written response.

No No No

18. Has your firm’s surety ever intervened to assist in the completion of a contract or havePerformance and/or Payment Bond claims been made to your firm or its predecessor’s sureties during the last three years? If yes, specify details in an attached written response, including contact information for owner and surety.

No No No

19. Has your firm ever failed to complete any work awarded to you, services and/or delivery of products during the last three (3) years? If yes, specify details in an attached written response.

No No No

20. Has your firm ever been terminated from a contract within the last three years? If yes, specify details in an attached written response.

No No No

21. Living Wage solicitations only: In determining what, if any, fiscal impacts(s) are a result of the Ordinance for this solicitation, provide the following for informational purposes only. Response is not considered in determining the award of this contract.Living Wage had an effect on the pricing.If yes, Living Wage increased the pricing by % or decreased the pricing by %.

No Response N/A No

2. Standard Certificationsa. Cone of Silence Requirement Certificationb. Drug-Free Workplace Certificationc. Non-Collusion Certificationd. Public Entities Crimes Certificatione. Scrutinized Companies List Certification

a. Agreedb. Providedc. Providedd. Providede. Provided



3. Subcontractors/Subconsultants/Suppliers Requirement

SUBCONTRACTORS/SUBCONSULTANTS/SUPPLIERS REQUIREMENT FORM Provided



D. Standard Agreement Language Requirements AGREEMENT EXCEPTION FORM Provided AGREEMENT EXCEPTION FORM Provided AGREEMENT EXCEPTION FORM ProvidedOffice of Economic and Small Business Requirements: (OESBD):

This solicitation has the following County Business Enterprise Goals: Contract 01 - 30% CBE Goals.Contract 02 - 30% CBE Goals.Contract 03 - CBE Reserve.Contract 04 - 30% CBE Goals.Contract 05 - SBE Sheltered Market.Vendors must follow the instructions included in the Office of Economic and Small Business Development Requirements section and submit all required forms and information as instructed.

Refer to OESBD Review Memo Refer to OESBD Review Memo Refer to OESBD Review Memo

Workforce Investment Program Requirements::This solicitation requires the Vendor to comply with the Workforce Investment Program.Vendors must follow the instructions included in the Workforce Investment Program Requirements section and submit form as instructed.

Provided Provided Provided


EVALUATION CRITERIA -PROJECT SPECIFIC CRITERIA


Points Value: 10

Clean Freek's Janitorial Services, LLC

711 NW 19th Street, Suite 207Ft. Lauderdale, FL 33311

Cleaning Systems, Inc. dba Mirage Building Maintenance

4620 N. Hiatus RoadSunrise, FL 33351

Image Janitorial Services, Inc. dba Image Companies

814 14th StreetLake Park, FL 33403

See proposal for detailed response.1.1) Clean Freek’s Janitorial Services, LLC is a Minority-Owned and certified Small Business Enterprise established in May 2014. Our firm’s manager has over 6 years of cleaning experience and has served as Project Manager for facilities up to 50,000 sq. ft. across South Florida. We currently have 10 staff members located within 5-15 miles of the County facilities we are proposing to serve. We have identified an opportunity to introduce new innovative services to the cleaning industry. Our approach is based on hard working and skilled employees. This is how we ensure detailed, professional and consistent level of quality in the services delivered. We aim to provide a quality service every time at the price guaranteed!

The Key Personnel we are proposing for this contract includes:- Project Manager: Dwright Daniels- Assistant Project/QC Manager: Char’Lessa Cummings- Supervisors: Devon Larkin and Stanley Edner- Team Leaders: Princess Daniels and Shawnna Daniels- Janitorial Workers: Teresa Montgomery,Cassandra King and Wade Willis.- Project Workers: Kristie Rucker and Shaqwanda Daniels

See proposal for detailed response.1.1) Provided Corporate Structure chart

Jim Fischer (Sales Manager)Tatiana Fischer (Vice President)Richard Cosby Paul Farr (Operations Manager)Mariel Bright (Project Manager)Rafael Martinez Adriana Adams

See proposal for detailed response.1.1) 1. Eduardo Moya & Martin Rodriguez2. Site Supervisors will be hired at the time of contract award3. Full time service crews will be locally hired at the time of contract award

It is our goal to provide exceptional services to all our clients. We call this goal “The Goal Standard” Image Companies strives to provide customers and employees a unique opportunity; a forward-looking company with an emphasis on an old fashion idea: Service.We strongly believe in mutual respect, high expectations, enthusiasm for life and strong family values. We believe these virtues bring out the best in everyone. Through a strong relationship built on communication and a commitment to these ideals.Image Janitorial, its customers and employees will reap the benefits of the Gold Standard.We began as a small family owned operated business in 1987 and have grown to be the multifaceted full service company we are today. Over the years, we have established and refined our business model, we constantly refine and improve our systems and service by patient observation, rapid response to customer needs and by remaining open to customer and employee recommendations.Our goal of complete customer satisfaction has led us to increase our services to meet the ever-expanding needs of our customers.Image Companies responded with certification through:BOMA – Building Owners and Managers AssociationBSCAI - Building Service Contractors Association InternationalIICRC - Institute of Inspection Cleaning & Restoration Certification


EVALUATION CRITERIA -1.2) Provide a brief resume for each key employee who will furnish professional and technical support expertise on this contract. This should include the following: a. Their functions in the company. b. Their title and number of years of service with the companyc. Their years of experience in the maintenance of comparably complex facilities and systems.

Points Value: 5


Points Value: 10







1.2) Resumes of key employees provided for:Dwright DanielsShawanna DanielsStanley EdnerDevon LarkinPrincess Daniels

1.2) Resumes of key employees provided for:Jim FischerTatiana FischerRichard CosbyPaul FarrMariel BrightRafael MartinezAdriana Adams

1.2) Resumes of key employees provided for:Timothy WilsonAngel RosadoEduardo MoyaMartin Rodriguez

See proposal for detailed response.Firm provided narrative:2.1)Our approach to each contract is simplified so to accomplish more with less of a hassle. We have reviewed the General Specifications and Requirements for this project, paying close attention to Sections 4 and 5 to ensure we fully understand the various needs and that some are required as daily services, monthly, quarterly, annually and others on an as-needed basis.

We have placed our staff into two teams/crews so to execute the work in a timely and efficient manner. Both teams will be led by our Project Manager, Dwright Daniels, who will be the point of contact for the County. Our Project Manager (PM) has served as PM for facilities up to 50,000 sq. ft. across South Florida. The 10 staff members we are proposing on this project will be responsible for the daily upkeep of the facility, weekly inventory control and support and monthly worksite safety & compliance inspections. The reports will be prepared by the Supervisor, submitted to Quality Control Manager for review, and finally submitted to the County by Mr. Daniels.

Based on the specifications and requirements provided Day services are not being required for Contract #3 or 5A& 5B. We agree that day services may not be necessary for Contracts 5A&5B due to the facilities being much smaller and having less patrons/visitor. However, we propose for Contract #3 that 1 day porter be in the building for a total of 4 hours prior to the evening cleaning. This recommendation is based on the number of restrooms (15), the size of the facility (51,800 sq. feet), along with the amount of approximate monthly traffic (15,000). Nonetheless, we believe that our evening cleanings of the facility will be pristine, maintaining a sanitary environment for employees and visitors. We offer a day porter for Contract #3 as a simply as a suggestion and note that we

See proposal for detailed response.Firm provided narrative:2.1)Cleaning Systems, Inc. fully understands the Scope of Work involved in this contract and the need to keep the Account CLEAN, SAFE AND IN A HEALTHY ENVIRONMENT.

Cleaning Systems, Inc. has over 20 years experience in successfully cleaning various Accounts in the Tri-County Area. Our Daytime staff is well trained as to the needs of daytime janitorial cleaning. More care needs to be taken during the day to assure the safety of the people walking through the many buildings, e.g. wet floor signs and bathroom cleaning.

The Account Manager, to be designated to this account, has many years of experience and has successfully taken care of other similar accounts over the years. Our night time staff isexperienced in janitorial cleaning. The Lead Cleaners and Nighttime Supervisor are all experienced and well trained. Safety is a high priority in our company.

Cleaning Systems, Inc. has a Special Service Crew that has many years of experience with the "as needed" cleaning (carpet care, extra floor work, etc.). They work with our night time crews and the Lead cleaner works closely with the Account Manager and can be scheduled at short notice. Our Special Service Crew is also able to take care of any emergency cleaning quickly.

See proposal for detailed response.Firm provided narrative:2.1)A Image Companies will carefully study the cleaning specifications by building and enter all frequency tasks into our Tele Team system. A daily report will be issued to the Project Superintendent, Supervisors and Janitorial staff to ensure that the frequency items are completed on the same day of service. A final inspection and signature of responsibility is required at the bottom of every ticket at the completion of services.

B No exceptions are suggested to the minimum proposed service hours.

C Image staff will be properly trained on all tasks assigned by area. Staff will be directed by the Onsite Supervisor on how to attend to the areas of responsibility without interface with normal building activities, Security and Safety are the two most important tasks that our staff will be the most careful tlu'oughout the day.

D A group of floor technicians will be assigned to every building, their knowledge and experience will be shown on every day's performance. Operations Director and Project Superintendent will be creating a schedule of floor service and carpet cleaning on a daily basis to ensure that all areas look clean and shiny daily

During the evenings the structure of the team will be as depicted in the organizational structure provided. The Project Manager will always be present during the evening shift. Clean Freeks is committed to environmental responsibility and green initiatives and will implement them in the provision of our services.

Maintaining flooring in public areas is a top priority. Everyone that enters a building may not touch a desk or a window but they will all walk on the floor. All high traffic areas will be vacuumed daily as required in the specifications and instructions. Contract #3, the South Regional Courthouse, is 60% carpeted and all other flooring will be mopped with a damp mop. Contract 5B is 69% is carpeted and all other flooring will be mopped with a damp mop. Contract 5A - Commercial Blvd. location is 95% carpeted so we will pay close attention to the flooring and dusting. All vacuums we will use for this project will be HEPA filtered so to ensure the highest level of cleanliness. We understand that our taking extra care of every aspect of a facility with the highest level of quality extends the life/use for the County which also saves the County money which also helps our community.


EVALUATION CRITERIA -2.2) Describe how your firm will manage and organize work: a. Identify number of crews working for each group. i. Describe how you will schedule basic janitorial service for each facility; ii. List the individual building teams that will be working for that Group per building (s); include Management, supervisory and maintenance crews. b. Describe how you will schedule basic janitorial service for each facility and how your firm will coordinate with periodic project and annual work tasks. Describe crew organization that will perform basic and project work. c. Describe and present an example of your current reporting system used to compare actual performance against your schedule for regular service and describe how your firm mitigates issues.d. Describe your capabilities to respond to emergency or disaster situations including supply of specialized equipment required for Dewatering Methods or moisture removal tasks or other special cleaning services.

Points Value: 10







Provided proposed Organizational Structure chart.Once awarded the Contract(s) we intend to meet with the Contract Administrator along with the respective Building Manager and any other necessary staff to discuss work schedules, gaining access to facilities, etc. to ensure that we are all on the same page. This will allow us to function as an extension of County staff and provide for a seamless completion of work. Based on the Specifications and Requirements provided with this solicitation we understand that weekly work schedules are due to the Contract Administrator on Mondays by no later than 7a.m. Our PM will be responsible for sending the work schedules over. The specifications also note that all work is to be performed after 5 p.m.

Con. #3: PM – Dwright Daniels (There at beginning and lock up)ASSIST PM – Charlessa CummingsSupervisors: Devon Larkin and Stanley EdnerTeam Leaders: Princess Daniels and Shawnna DanielsJanitorial Workers: Teresa Montgomery,Cassandra King and Wade Willis.Project Workers: Kristie Rucker and Shaqwanda Daniels

Con. 5A: PM – Dwright Daniels (There at beginning and lock up)Supervisor: Devon LarkinTeam Leader: Princess DanielsJanitorial Workers: Teresa Montgomery and Cassandra KingProject Workers: Kristie RuckerCon. 5B: ASSIST PM – Charlessa Cummings (There at beginning and lock up)Supervisors: Stanley EdnerTeam Leaders: Shawnna DanielsJanitorial Workers: Wade Willis.Project Worker: Shaqwanda Daniels

Cleaning Systems, Inc. is known for its attention to detail and supervision. All our accounts have a few different layers of supervision e.g. Operations Manager, Account Manager, Supervisors, Lead Cleaners and Cleaners. This chain of command is set up in order to prevent issues occurring or falling through the cracks. We will designate an Account Manager specifically for the Broward County Account, who will be responsible for checking on the account on a daily basis. The Account Manager reports to the Operations Manager (who has worked for CSI for over 20 years). Customer service is a priority for our company as it is a necessity in order to keep various locations taken care of in the manner you are accustomed. We ask that your Staff have open communication with our Supervisors and Cleaners.

Many of the key staff and cleaners that we will put into the account already work for Cleaning Systems, Inc. and are fully trained and have the experience from past contracts. We will need to hire additional Cleaners and Lead Cleaners who will undergo a two week training program (by one of our Supervisors who has worked for CSI for 15 years).

Cleaning Systems, Inc. has a “Special Services Crew” ( 2 trucks) with all the necessary supplies, carpet cleaning machine, scrubber, buffer etc. They are on standby at all times. CSI also has a “floater crew” which can be called upon at short notice to replace missing staff members ( e.g. sick/emergency) or if extra work arises. They are trained, background checked and experienced to take care of any of these needs.

A Image Companies will divide the areas by employee taking in consideration the production rate that will apply for every employee. We will carefully study the areas and make sure that every employee has the proper amount of work to be performed professionally and in accordance to the cleaning specifications by buildingI. All schedule work will be included in our Tele Team system by location, frequency and tasksii. Front Janitorial staff and Supervisors will be locally hired at the time of award. HR at Image Companies has a large base of applicant's pool !I'om where staffwill be hired.

B Image Tele Team System will schedule and produce all the necessary repOlts of schedule to be performed on every building on the following frequencies:DailyWeeklyMonthlyQuarterlySemi AnnualArumalSpecialty crews will attend to the special project scheduled in order for the assigned janitorial staff to continue with their daily tasks without any interruption. We have all the necessary experience by working with more than 10 Municipalities on how to properly distribute all the tasks throughout the year and always complying with the cleaning specifications/

C Tele Team report, tickets attached.

Basic and Annual Work ExecutionA supervisor and Team Lead will always be onsite. The staff members we are proposing on this project will be responsible for the daily upkeep of the facility, weekly inventory control and support and monthly worksite safety & compliance inspections. Special projects will be accommodated as requested by the Contract Administrator. The key to a successful contract is communication! Our PM will communicate with the Contract Administrator several times a week and daily if necessary. For the Annual Air Qualityreport we will coordinate the execution of the report once per year as required and report findings to the Contract Administrator.Reporting System and Mitigatation of IssuesAs stated above, a Supervisor/Team Lead is onsite at all times. Upon their arrival workers and the Team Lead are expected to report directly to the Supervisor. Each worker has a checklist for the daily services required for that facility. At the end of each day that checklist must be turned over to the Supervisor prior to leaving the facility to ensure that all areas have been taken care. We understand that inspections with be done every 2 months by the County upon us receiving a Good measure after an inspection and we intend to do so. No average or poor cleaning. We have never had an issue as it relates to actual performance against schedule but should it occur we would likely put those on our team that are not performing well through re-training. Our goal is to do everything we can to be successful as a team. In the event that re-training does not mitigate a performance issue we may have to re-hire to give the County the level of service it deserves.Emergency or Disaster SituationsUpon the event of an emergency we will mobilize quickly upon the County’s request. Our staff is willing to assist in any way and if necessary willing to be trained in Dewatering Methods/moisture removal tasks.

Emergency or Disaster response.Image Companies has all the necessary equipment available and will be available at our City of Oakland Park office/warehouse to attend to any water damage call.We have 2417 emergency contact numbers and emails ready to attend to our client's needs. Response time should be 60 minutes from the receipt of the email or phone call.We have Large and small dehumidifiers available to service any emergency call.Truck Mount Carpet truckPortable carpet extractorsMoisture level readersTrained Management to attend to this type of emergency call.In case of Hurricane or Severe Tropical Storms we will go into our Hurricane Preparedness Manual. A copy of our manual is included for your review.Image Management and Staff is properly trained on our Hurricane Manual so they are aware on the procedure in case of a storm or Hurricane.


EVALUATION CRITERIA -2.3) Describe your quality control program including: a. Describe how you intend to provide your start-up orientation program to bring facilities into compliance with quality standards. b. Discuss your inspection procedures including any technical aids used to monitor performance standards. c. Describe how company will achieve the services and quality standards described. d. Describe and provide a sample of your reporting system used to compare actual performance to your schedule for regular service. e. Describe the activities that can most easily be implemented to maximize opportunities to promote green building cleaning practices.

Points Value: 5







We employ a proactive approach to janitorial services by taking preventive measures before the level of performance becomes unsatisfactory. Our aggressive quality control practices allow us to implement any operational changes needed to correct issues and improve work processes, which in turn minimize and prevent the occurrence of cleaning deficiencies. We focus on the following performance measurements to ensure the quality of our services.

Quality Control begins with onboarding training our staff receives. Each staff member is required to complete a day of training once joining the firm. This training includes a section on Quality Control and explains the new team member’s role in the QC process and the role of the QC Manager.

Preventive Maintenance Plan Schedule. A chart of task frequencies that the cleaning crew of each facility is expected to fulfill is developed and followed to ensure that the requirements of the contract are met or exceeded. The Preventive Maintenance Plan precludes cleaning deficiencies through optimal task frequency along with tight supervision and work monitoring, to ensure a uniform, high quality of service throughout your facility.

Quality Control Inspection Program. To ensure that the quality meets or exceeds your expectations, our team of Quality Control Manager will perform thorough, regular inspections of the cleaning quality and safety practices. Scheduled and unscheduled inspections ensure that all contract requirements are met. All inspection findings are documented and addressed with the custodial crews.• On-Site Supervisor inspects each facility daily• Project Manager performs monthly inspections• Assistant Project Manager/ Quality Control Manager inspects and rates the facility a minimum of once per week

Cleaning Systems, Inc. will review the RFP again in preparation on the contract being awarded. Supervisors and lead staff are in place. Some cleaners will be transferred from existing accounts to ensure a smooth start. Others will be hired and trained prior to the first day.

Our office has a 24 hour live person to answer our phones. All issues are emailed to the responsible supervisor for prompt resolution. Emergency calls are handled by our Special Services Supervisor who has 24 hour 7 days per week responsibility for such events. Additional Staff includes the special services crew of 1 Supervisor and 1 Cleaner who have 2 vehicles equipped with every necessary piece of equipment needed.

The Operations Manager will meet as needed with account manager to ensure the work is completed to the satisfaction of the client. All our staff goes through a strict on the job training program. The training is overseen by the Operations Manager and Account Manager. We have attached our Training program check list that is filled out by every employee once the Manager is satisfied with their performance.

Managers and Supervisors will conduct regular inspections of all the locations in the contract and review the results with the cleaners. This helps the Managers and staffs keep track of all the issues that might occur in the respective locations. These sheets are logged in our office for easy access and review.

It is our usual practice to install chemical dispensing centers in the larger buildings we service. This eliminates any guesswork on the part of the cleaners to determine the correct strength of cleaning solutions.

The daily cleaning and staffing for the Janitorial Services for Various County Facilities will be performed by permanent assigned staff to a designated area. Image Companies Supervisor and Manager will verify that every employee has proper knowledge of the assigned area to be cleaned and under no circumstance employees are authorized to clean other area without prior authorization from Supervisor and Manager. In the event of staff being absent, the on-call staff will be placed in position to cover those specific areas until the assigned permanent employee returns to his/her daily duties.

Additional Quality Control Inspector* Each Image Account is randomly selected for inspection. The Janitorial Services for Various County Facilities will have a minimum of 2 days per week of unannounced Quality Control Inspection. All inspections are submitted directly to the Image office for review and processing. All necessary corrections and score reviews are shared within 24 hours of inspection with the Area Manager and Supervisor to be shared with Image staff for feedback, correction and training.

This schedule allows each Image staff to clean a designated area of approximately 15,000 square feet during the 4 Hour shift or approximately 3750 per hour. This allows for set up and breakdown of supplies and equipment, incidentals and ultimately a schedule that will allow for proper cleaning per the specifications. In addition, it allows the supervisor to be just a supervisor, ultimately leading to a better finished product daily.

In addition, Image will staff and train 5 additional staff members for staff coverage due to illness; emergency and or requested days off. With the additional staff, Image will be able to meet the not only the staffing requirements but also have staff available for specialty work and or Supervisory requests for additional staff to maintain the Janitorial Services for Various County Facilities as necessary.

Tracking Requests and Issues. Our service call system tracks all cleaning requests and issues to determine trends, frequency of issues, and measure the performance of our on-site crew. It identifies each issue/request by date, any corrective action taken, as well as how quickly the issue/request was addressed by the appropriate personnel. This serves as a check on the quality of performance of our managers and on-site crew in conducting their day-to-day activities at your facilities.

Our Account Manager will be responsible for ordering supplies, equipment, maintaining MSDS Sheets, etc. Our floor crew will be responsible for handling all floor work, including stripping, waxing and burnishing.

Our Company has earned a reputation for providing a quality service at a competitive price. To maintain this reputation, we have developed what we feel is a unique approach to commercial cleaning; one which combines highly trained employees, constant supervision and open lines of communication between customer and our company. To this combination, we add our own personal involvement in the day to day operations, one of the most important aspects of any successful business. All of this results in a commercial cleaning company of which we are proud.

The Janitorial Services for Various County Facilities cleaning staff will be scored for quality daily by the Supervisor and Lead assigned to oversee the daily cleaning. This will ensure quality and consistency. However, Image believes that additional oversight is necessary for the success of Image at the State of Florida Department of Transportation. Image will supply the Janitorial Services for Various County Facilities cleaning staff with unannounced Quality Control Inspections. All inspections are submitted directly to the Image office for review and processing. All necessary corrections and score reviews are shared within 24 hours of inspection with the Area Manager and Supervisor to be shared with Image staff for feedback, correction and training.

Image will 100% self-perform the Eco-Friendly Cleaning of the State of Florida Department of Transportation. There will be no subcontractor(s) used to provide any services.


EVALUATION CRITERIA -2.4) Company Equipmentf. List your company’s current inventory of heavy equipment; i.e. escalator step and moving walkway cleaner, truck to haul trash, mobile pressure cleaner(s), etc. g. For the above mentioned heavy equipment, provide the response time for mobilization for each piece of equipment. h. List the company’s current inventory of machinery for floor care that will be utilized to perform the requirements within this contract (i.e. commercial vacuum cleaners, water extraction equipment, machine scrubbers, buffers, air scrubbers, etc.). i. Describe how you will ensure all required equipment is maintained or replaced to ensure your equipment is always in quality working order.j. List office equipment and computer programs that the company currently uses in order to deliver electronic communications and reports to County staff; i.e. PC, facsimile, scanner, printer, photocopier, Adobe Acrobat©, Microsoft © Word, Outlook, and Excel, etc.

Points Value: 5







Heavy Equipment• Truck to Haul Trash• Mobile pressure cleaners (2)This heavy equipment can be mobilized immediately.

Floor Care Machinery• Commercial Vacuum Cleaners (3)• Buffer• Air ScrubberOur staff is trained in the use of Floor Care Machinery. Proper use helps maintain that equipment is always available for use, in theevent that equipment breaks will be repaired or replaced immediately. The County will not suffer a decrease in the quality of ourservices due to issues with equipment.

Office Equipment• PCS (2)• Printer• Microsoft Office Software• Adobe Acrobat• Utilizes Yahoo and Gmail email services at this time.

Please note that CFJ is a certified County/Small Business Enterprise. Upon being awarded this contract we are willing to purchaseany additional equipment the County may deem necessary to perform services.

CLEANING SYSTEMS, INC’s offices are in Sunrise and encompass a fully stocked warehouse containing all supplies, tools, and equipment necessary to initiate any cleaning contract. In addition, our floor and special services vans (2) are stocked with the tools and equipment needed to complete any emergency or routine projects that might be scheduled. Among the items routinely kept in stock are: Full ra nge of cle a ning s olutions , lotions , dis infe cta nts , wa xe s , de odorize rs ,

polishers, cleansers; supplies of paper products and liners. All ma te ria ls to s tock ja nitor ca rts including dus te rs , cloths , s ponge s , glove s ,

spray bottles, scrapers, squeegees, safety equipment, dust mops, wet mops, brooms,brushes, etc. We a ls o ke e p s tock in ja nitors ’ ca rts , ma ids ’ ca rts , tool ca ddie s , mop bucke t

combos, wet floors signs, and brute barrels.A list of equipment that will be used : 8 Ma ids Ca rts 8 Ba rre ls Dis pe ns ing Equipme nt for the ja nitoria l clos e ts 60 Micro Mops & Ra gs (color code d for diffe re nt a re a s ) 12 Bucke ts & Wringe r 12 Dus te rs 10 P ro-Te a m S upe rcoa ch Ba ck P a c Va cuums 4 Upright va cuums (S a nita ire comme rcia l) 2 s pe e d Burnis he r 4 Buffing Ma chine s 4 We t/dry va cuums with s que e ge e s 6 Ca rpe t S potte rs 1 Truck Mounte d Ca rpe t Equipme nt 1 Compa ny va n for us e on the Account

Carpet Cleaning Truck Mount Unit - Prochem Blazer Qty 1Floor buffer machines - Clarke RS16 Qty 19Wet Dry Vacuums - Tenant 3500 Qty 10Upright Vacuums - Sanitaire 5c899F and Sanitaire 5635A Qty 39Floor Scrubber - Avern. 36" Rotary Floor Scrubber Qty 15Portable Carpet Extractor - Nija 400 Carpet Extractor Qty 19Pro-Team Hepa filtered Vac Pac Vacuum cleaners - Pro Team 107109 Super Coach Vac HEPA Qty 45Small Dehumidifiers Qty 13Medium Dehumidifiers Qty 10Large Dehumidifiers Qty 10Maid carts - Rubbermaid 6173-88-3 shelf janitor cart with vinyl zippered bag Qty 49Micro Fiber mopping systems - Rubbermaid N/N Qty 62Rubbermaid tilt truck (garbage carts) - Rubbermaid 131542 TILT Qty 19Mop buckets - Rubbermaid FG758088YEL Qty 59Mop sticks - Rubbermaid RCPH245Mop heads - Rubbermaid Heads 2402 ULINEGreen scrub pads - Scrubble by ACS96-050Micro fiber towels - ELITE- heavy weightFixture brushes - No codePumice stick - Pumbice Heavy Duty Scouring StickFeather dusters - Lambswood 30-45 ULINECob web removal head and extension poles - GOTCHA Cobweb removerBrooms - Standard Angle Broom 12"Lobby brooms - Lobby Broom ULINEDust pans - Rubbermaid FG253100BLAVacuum belts - Dyson DC4DC7DC14

Each piece of equipment is marked with a number and catalogued in our system. Periodic checks ( appx. Every 3 months) are done on all equipment in all our accounts by our Quality Control staff to ensure that the equipment is services, cleaned and running at fully capacity.We always have spare equipment in our warehouse in Sunrise, FL in order to be able to replace any piece of equipment that should breakdown and/or in need of repair. Our Special Services crew are available 24/7 to deliver any such equipment. Approx. 30min drive from our warehouse.Supplies for the equipment e.g. vacuum bags, will be delivered by CSI each week with the other supplies needed for the Account to ensure proper operation.

Mobilization of equipment will be scheduled ahead of time and it will be moved to the requested location by our Warehouse staff. (1 day)

Image Warehouse staff will be in continued contact with every job Supervisor to determine the need and or replacement of any piece of equipment. We have an inventory control of every piece of equipment that leaves the warehouse and is placed at any jobsite.

Office Equipment:Cellphones Qty 10Ring Central Phones Qty 10Computers Qty 10Printers/Facsimile/Photocopier Qty 8All computers have computer programs as listed: Adobe Acrobat/Microsoft Word/Microsoft Excel/ Gmail/Winteam Database/PowerPoint/Google Drive/Chrome


EVALUATION CRITERIA -2.5) Company Trainingk. Provide your company’s internal Employee Safety Training Manual. l. Provide your company’s internal Employee Training Manual. m. Describe the training your firm currently has in place to assure on-site staff will be pro-active and aware during each shift with regards to notification and documentation of suspicious behavior, abandoned belongings/packages, running water, potential slip and fall conditions, ajar doors, etc.n. Provide evidence of required training or certification for supervisors and cleaners on green building cleaning procedures.

Points Value: 5








Probably the most critical element of our quality control program is a comprehensive employee training program. CFJ ensures that each new employee receives extensive training to ensure that he/she is trained in the proper use of the various chemicals and equipment and that he/she performs his/her assigned tasks properly and safely. The following are the key elements of our Employee Training Program.• Employee Orientation Training (involves shadow training)• OSHA / Safety Training• Product (Chemicals) and Equipment Training• Safety Data Sheet (SDS) Training• Security Procedures and key control/badging• Supervisor Training• Green Products and Procedures•This comprehensive training program ensures that cleaning tasks are performed safely and effectively in order to prevent injuries and accidents, as well as to provide the best value to our clients.CFJ provides a systematic and thorough safety and security training and procedures to its employees, which are strictly enforced by management at both corporate and on-site level.

Safety

Security

TRAINING FOR CLEANING TASKSTraining for our employees includes all of the following, going into detail on do’s and don’ts and emphasizing safety. More extensive training takes place for special cleaning needs (i.e., medical office cleaning).Included in our training is the important emphasis on safety to prevent unnecessary accidents. We use OSHA safety program which also covers hazardous training and company policies.

Provided Workplace Safety Program

Provided the following:Company Training ManualBlood Pathogens Training ManualEnvironmental Health and Safety ManualGreen CleaningInvitation to Training Class and Training Certificate

Department of Highway Safety and Motor Vehicles, 12,000 Sq. Ft. Facilitycurrently providing the janitorial and maintenance services for this 12000 sq. ft. facility.

Planet Fitness, 24,000 Sq. Ft. Facilitycurrently providing the janitorial and maintenance services for this 24,000 sq. ft. facility.


Cayman Manufacturing, Inc., 19,000 Sq. Ft. Facilitycurrently providing the janitorial and maintenance services for this 19,000 sq. ft. facility.


Planet Fitness, 19,500 Sq. Ft. Facilitycurrently providing the janitorial and facility maintenance for this 19,500 sq. ft.

Cleaning Systems, Inc. is the Primary Contractor to all these below listed accounts. We have serviced over 25 cities and numerous privately own buildings in the Tri-County area over the past 25 years. Our work load would allow us to service the Broward Facilities we are bidding.

1. Cleveland Clinic of Florida2950 Cleveland Clinic Blvd.Weston, FL 33331Size: 350,000 sq. ft. - 2 Buildings - 4 FloorsEmployees: 46Approx. 800 facility users a day.Contract Start Date: 2004Contract End Date: CurrentAnnual Dollar Value: $960,000.00Green building maintenance standards.

2. Cleveland Clinic Hospital of Florida3100 Weston Rd.Weston, FL 33331Size: 250,000.00 - 1 Building - 4 FloorsEmployees: 29Approx. 400 facility users a day.Contract Star Date: 2016Contract End Date: CurrentAnnual Dollar Value: $600,000.00Operational 24 hours a day, 7 days a week, 52weeks a year.Green building maintenance standards.

Palm Beach County Health DepartmentContact Person: Lynn J. McCullough561-840-4522 [email protected] of sites cleaned: 9 sitesPrimary Contact Holder YesDescription of services: Janitorial services 5 days on all County Health Department Buildings and ClinicsServices Start date: 2012 - Ongoing Aprox. Sq. ft. 380KProblems encountered and resolutions: None

South Florida Water Management DistrictContact Person: Ted Towson561-682-6769 [email protected] of sites cleaned: 2 sitesPrimary Contact Holder YesDescription of services: Janitorial services 5 days on all District Buildings Services Start date:2012-0ngoing Aprox. Sq. ft. 56KProblems encountered and resolutions: None

City of Boynton BeachContact Person: Gail Mootz561-742-6223 [email protected] of sites cleaned: 45 sitesPrimary Contact Holder YesDescription of services: Janitorial services 5-7 days on all City Buildings and Parks Services Start date:2012- Ongoing Aprox. Sq. ft. 80KProblems encountered and resolutions: None


EVALUATION CRITERIA -f. Start date and end date of contractg. Annual dollar value of contracth. Identify which of the above mentioned contracts were/are operational 24 hours a day, 7 days a week, 52 weeks a yeari. Identify which of the above mentioned contracts required extensive employee background/security checks j. Identify any of the above contracts that adhered to green building maintenance standards.

Points Value: 20



Points Value 5







3. City of Miramar16801 Miramar Pkwy.Miramar, FL 33027Size: 207,600 sq. ft. - 10 Buildings - 4 FloorsEmployees: 17Approx. 250 facility users a day.Contract Start Date: 2011Contract End Date: CurrentAnnual Dollar Value: $420,000.00Green building maintenance standards.

4. City of Greenacres5750 Melaleuca LaneGreenacres, FL 33463Size: 100,000 sq. ft. - 4 Buildings - 2 FloorsEmployees: 8Approx. 100 facility users a day.Contract Start Date: 2010Contract End Date: 2013Annual Dollar Value: $108,000.00Green building maintenance standards.

City of Oakland ParkContact Person: Marlon Lobban, P.E.954-630-4416 [email protected] of sites cleaned: 31 sitesPrimary Contact Holder YesDescription of services: Janitorial services 5-7 days on all City Buildings and Parks Services Start date:2013- Ongoing Aprox. Sq. ft.60 KProblems encountered and resolutions: None



EVALUATION CRITERIA -5. Workload of the Firm:





5.4 Provide total number of custodial workers: i. Full-time j. Part-time








Firm provided:5.1- Provide a description of the company’s history:Clean Freek’s Janitorial Services was established in May 2014. We identified an opportunity to introduce new innovative service to the cleaning industry. Our approach is based on hard working and skilled employees. This is how we ensure that the customers detailed, professional and consistent level of quality in the services delivered. We aim to provide a quality service every time at theprice guaranteed!Our services provide daily office cleaning, deep carpet cleaning, floor waxing & buffing, window cleaning, trash removal, pressure cleaning, dusting, high bay dusting, mopping, vacuuming, bathroom sanitizing, supplies and equipment. No job is too big or too small. We have cleaned and maintained buildings ranging from 10,000 sq. feet to 50,000 sq. feet. We are striving to become one of the leading cleaning service providers in the industry.a. business location – 711 NW 19 St., Suite 207Ft Lauderdale, FL 33311b. length of time in business – 4 years officiallyc. principals and their experience - Dwright Daniels is the Owner/Managing Partner of the LLCd. list any change(s) in ownership and date(s) of such- There have been no changes in ownership since the formation of Clean Freeks Janitorial Services, LLC.

5.2 Provide total number of current employees:e. Full-time: 5f. Part-time: 5

Firm Provided:Experienced Professional Management:C.S.I. is family owned and has been in business for over 20 years. The management team all have excellent skills and experience in the service industry. We all understand the need for supervision and how to service an account with the utmost detail. Customer service is a big part of our training and we are known for our communication with our clients. C.S. I. is also a member of BSCAI and BOMA.Experienced in Janitorial Services:C.S.I is a $3,000,000 company with approx.150 employees (60 full time & 90 part-time), owned by James Fischer since inception as J’ n’ R cleaning in 1986. We have 8 full-time Supervisors & 2 parttime and approx. 35 full-time & approx. 90 part-time custodial workers. We are a complete cleaning service that includes carpet clean, floor waxing, pressure cleaning and window cleaning. C.S.I has specialized in janitorial contracts for over 20 years. Our client list includes many large facilities in Broward, Dade and Palm Beach.Located in Sunrise:C.S.I. has their warehouse and offices located at 4620 N. Hiatus Rd, Sunrise FL 33351. Our warehouse is fully equipped and we keep ample supplies to be able to service our accounts the same day or next day.

Personnel:Our employees all undergo a national criminal background check, drug tested, fully trained, before being sent on a job. We have a ZERO drug tolerance. We do not lease employees. All employees are offered health insurance after 90 days. In fulfilling our hiring profile, emphasis is given to the applicant’s tenure in residence, employment, length of employment, telephone, automobile and appearance.

Firm Provided:A Location: 814 14th St, Lake Park, FL 33403Broward Location: 4318 NE 5th Avenue, Oakland Park, FL 33334B Length of time in business: 26 yearsC Principals:Timothy B. Wilson – President – 30 years’ experience in Janitorial IndustryPaul R. Saavedra – Vice President – 25 years’ experience in Janitorial IndustryD List any changes in ownership and dates of such: None

E Full-time: 48F Part-Time: 158

G Full-time: 0H Part-time: 29

I Full-time: 15J Part-time: 0

No. Image does not lease employees. We are all employee base company

Yes, Full time employees have health benefit coverage

All Image associates go thru a state local background check. It is our hiring practice and it applies to all employees and to all job categories

5.3 Provide total number of supervisory employees:g. Full-time: 3h. Part-time: 1

5.4 Provide total number of custodial workers:i. Full-time: 2j. Part-time: 4The four part time employees were previously full-time and are willing to return should we be award contracts 3 and 5A&B.

5.5 Clean Freek’s does not lease employees.

5.6 Due to us having only one contract that is valued at a lot less than $100,000 we do not provide health benefits at this time. Should we be award contracts 3 and 5A&B we commit to provide health benefits to our employees.

5.7 Yes, for certain facilities we have had to perform background checks. We will do so for all staff hired to perform work under thiscontract. This applies to all employee roles but more specifically Supervisors, Team Leads, Janitorial/Project Workers.

Green Seal Products & Equipment:C.S.I. has changed all their cleaning products to Green Seal Products and these products will be used to clean all locations. We also use recycled paper and plastics for all our accounts. All our equipment is environmentally friendly. The Hepa Vacuums we use are equipped with filters to limit pollution and odors. C.S.I. is in the process of becoming a “Green Certified Company”. We keep sufficient supplies/equipment in stock at our warehouse facility in Sunrise, FL.Timekeeping System:C.S.I. has a state of the art telephone timekeeping system which allows us to keep a close eye on our employees and track their location. The system allows for reporting of hours worked as well as absences on an immediate basis. We are able to track all employee on their smart phones.


EVALUATION CRITERIA -6. Pricing: All items in a Group must have pricing in order to be considered for that group.

Points Value: 20

B. Responsibility Criteria:1. Litigation History2. Financial Information3. Authority to Conduct Business in Florida4. Affiliated Entities of the Principal(s)5. Insurance Requirements

C. Additional Information and Certifications1. Vendor Questionnaire1. Legal business name.2.Doing business as / Fictitious Name (If applicable).3. Federal Employer I.D. Number.4. Dun & Bradstreet Number. (If applicable).5. Website address (if applicable).6. Principal place of business.

7. Office Location for this project.

8. Telephone/Fax Number:

9. Type of Business10. List Florida Registration Number.11. Name and title of each principal owner.

12. Authorized contacts for your firm.


14. Has your firm, its principals, officers or predecessor organization(s) ever been debarred or suspended by any government entity? If yes, specify details in an attached written response, including the reinstatement date, if granted.15. Has your firm ever failed to complete any services and/or delivery of products during the last three (3) years? If yes, specify details in an attached written response.16. Is your firm or any of its principals or officers currently principals or officers of another organization? If yes, specify details in an attached written response.







LITIGATION HISTORY FORM Provided LITIGATION HISTORY FORM Provided LITIGATION HISTORY FORM ProvidedProvided. Please see Financial Review Memorandum. Provided. Please see Financial Review Memorandum. Provided. Please see Financial Review Memorandum.Provided Florida Registration Number Provided Florida Registration Number Provided Florida Registration NumberAFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM Provided AFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM Provided AFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM ProvidedRefer to Risk Management Memo Refer to Risk Management Memo Refer to Risk Management Memo

Provided Provided ProvidedClean Freek's Janitorial Services, LLC Cleaning Systems Inc Image Janitorial Services, Inc

Mirage Building Maintenance Image Companies

46-5573571 65 0764773 65-027383436-148-1823 78-230-8878csicommercialcleaning.com www.imagecompanies.com


4620 N Hiatus Rd Sunrise Fl 33351

814 14th St - Lake Park, FL 33403


4620 N Hiatus Rd Sunrise Fl 33351

4318 N.E. 5th Ave - Oakland Park, FL 34440

954-709-4821 954 341 0000954 341 6771

561-844-8778561-844-8986

Limited Liability Company (LLC) Corporation CorporationL14000072918 P97000050727 S63134Dwright Daniels James L fischer

Tatiana FischerTimothy B. Wilson - PresidentPaul Saavedra - Vice President

Dwright Daniels, Owner/[email protected]

James Fischer, PresidentFischer [email protected] 341 0000

Timothy B. Wilson - [email protected]

Angel Rosado - Operations [email protected]

No No No

No No No

No No No

No No No

http://www.imagecompanies.com/


EVALUATION CRITERIA -17. Have any voluntary or involuntary bankruptcy petitions been filed by or against your firm, its parent or subsidiaries or predecessor organizations during the last three years? If yes, specify details in an attached written response.18. Has your firm’s surety ever intervened to assist in the completion of a contract or havePerformance and/or Payment Bond claims been made to your firm or its predecessor’s sureties during the last three years? If yes, specify details in an attached written response, including contact information for owner and surety.19. Has your firm ever failed to complete any work awarded to you, services and/or delivery of products during the last three (3) years? If yes, specify details in an attached written response.20. Has your firm ever been terminated from a contract within the last three years? If yes, specify details in an attached written response.21. Living Wage solicitations only: In determining what, if any, fiscal impacts(s) are a result of the Ordinance for this solicitation, provide the following for informational purposes only. Response is not considered in determining the award of this contract.Living Wage had an effect on the pricing.If yes, Living Wage increased the pricing by % or decreased the pricing by %.


3. Subcontractors/Subconsultants/Suppliers RequirementD. Standard Agreement Language RequirementsOffice of Economic and Small Business Requirements: (OESBD):









No No No

No No No

No No No

No No No

No Yes25%

N/A







AGREEMENT EXCEPTION FORM Provided AGREEMENT EXCEPTION FORM Provided (blank) AGREEMENT EXCEPTION FORM Provided (blank)Refer to OESBD Review Memo Refer to OESBD Review Memo Refer to OESBD Review Memo





Points Value: 10

L&B Janitorial Services, Inc.

2692 N.W 31st AvenueLauderdale Lakes, FL 33311

MCJ Professional Cleaning Services

161 NE 2nd AvenueDeerfield Beach, FL 33441

McKenzie's Cleaning, Inc.

3600 S State Rd 7, Suite 232Miramar, FL 33023

See proposal for detailed response.1.1) PROJECT MANAGER – Bernard Pierre-LouisASSISTANT PROJECT MANAGER – Egelene Pierre-LouisQUALITY CONTROL MANAGER – Dynora Pierre-LouisJean Bernard Pierre-Louis, President, heads the company and Egelene Pierre-Louis, current owner and Vice-President delegates responsibilities to the members of the management team.Dynora Pierre-Louis provides administrative support, heading the Human Resource Department, organizing and maintaining files and records, completing background checks of applicants/employees for employee badges, and preparing and editing correspondences and reports. She also serves as a Quality Control Manager- collaborating with the Field Manager and Site SupervisorsDarwin Pierre-Louis serves as a consultant, assisting with drafting and editing and providing direction and guidance to lead in this janitorial enterprise.Wilensky Morisset serves as the Field Manager for this contract. He will work to ensure that all contractual obligations are met. Roussette Luma will serve in a supervisory position, ensuring that all cleaning technicians receive hands-on, on -site training and counseling for errors during routine inspections.Pierre Chery will serve in a supervisory position and as an assistant to the Project Manager/General Manager of the contract.

See proposal for detailed response.1.1) Maria Watson - Principal of commercial cleaning business for 14 years.Jose Pacifico Lima - Project management professional with 5 years experience

See proposal for detailed response.1.1) McKenzie’s Cleaning Inc is a minority woman owned janitorial company doing business in South Florida. McKenzie’s Cleaning proves professional janitorial, post construction cleaning, as well as emergency services. We have an extensive list of key personal from Office Personal to Quality Assurance Officers, Floor Supervisors, and Site Managers.Our list of key personnel consist of:General Manager: Aaron ThomasAdministrative Assistant: Georgia S. MorganSite Manager: Leeandra JosephsQuality Assurance Manager: Natalee McCalla

SITE SUPERVISORSJoanel Saint JeanSandres FritzNadia YouthRose CadetReynald PierreJosette Thomany

FULL TIME SERVICE CREWEdith PierreReynald Jr. PierreReynande PierreFedelin PrevalCalin RomeusFequiere PierreThervil Myrtho



Points Value: 5


Points Value: 10







1.2) Resumes of key employees provided for:Jean Bernard Pierre-LouisEgelene Pierre-LouisDynora Pierre-LouisDARWIN PIERRE-LOUISWilensky MorissetRoussette LumaPIERRE CHERY

1.2) Resumes of key employees provided for:Maria WatsonJose Pacifico Lima

1.2) Resumes of key employees provided for:Terriann McKenzieAaron ThomasGeorgia S. MorganNatalee McCalla

See proposal for detailed response.Firm provided narrative:2.1)L&B fully understands the scope and scale of the project and the importance of maintaining high quality standards. Work covered in this contractual agreement includes the supplying of all labor, supervision, materials and supplies, equipment, tools, chemicals and all other items, deemed necessary or proper for, or incidental to, such janitorial work. To meet the quality specifications described in this RFP, L&B will provide fully-trained and qualified cleaning technicians that will service common-use areas such as lobbies, hallways, stairwells, elevators, escalators, and windows and areas where water and/or other fluids have leaked through the roof. In addition to the areas and buildings more specifically detailed and addressed in this RFP. Our approach is to carefully execute all processes in our comprehensive Quality Control Program implemented by the Quality Control Manager by educating and training our cleaning technicians. An essential component to meeting or exceeding quality standards is effective training and supervision. L&B will meet the quality specifications described in the RFP through extensive employee training and preparation, supervision, accountability and support. Our highly trained and experienced supervisors will review the results and procedures of our cleaning technicians to ensure that all contract obligations are met. Supervisors will conduct regular and random inspections/audits to ensure that the level of cleaning remains at a high standard to meet the required quality specifications as outline in the RFP.

L&B does not have any suggestions to minimum proposed service hours.

See proposal for detailed response.Firm provided narrative:2.1)When starting an account this size, Maria Watson, the principal of MCJ, and her assistant will perform the on-site hiring and training of management and staff. The dedicated Account Representative who will be accountable for the success of this proposed business partnership with Broward County will be Jose Pacifico Lima. She will be on site to directly communicate and coordinate with the Broward County Project Leader to assure that the account is fully launched to the satisfaction of Broward County.

MCJ strives for excellence that can only be attained through personalized service and open communication. A dedicated On-Site Manager will be staffed daily and will be available to Broward County Supervisors. In the event of any issues, problems, or concerns, Broward County personnel should contact assigned Supervisor. The Broward County Supervisor will have access to the On-Site Manager and the Director of Operations 24/7/365. MCJ’s operational system are as follow:Service complaint resolution:MCJ employees' goal is perfection in the services we provide - never forgetting a task or an area. What separates MCJ’s from the other cleaning companies is we take immediate action to identify and rectify service related issues. MCJ resolves issues the first time they are identified and does not allow performance issues to fester due to our Quality Control Program and use of highly trained and motivated Account Supervisors.

See proposal for detailed response.Firm provided narrative:2.1)McKenzie’s Cleaning Inc is a top-of-line cleaning company that focuses on attention to detail. By focusing on detail our goal is to service your facility for the next 50 years and beyond. To accomplish this we utilize two sets of quality standards to guarantee that we exceed all expectations of this contract. Our first program is our Cleaning Management Plan, which focuses on carefully executing all processes in our comprehensive quality control manual that each employee will be properly training so to ensure that they perform the task right the first time and only time. Our second program is our Cleaning Service Inspection. All inspections will be conducted using a web-based reporting system so to be able each employee access to view and contribute feedback at a moments notice. Our ability to assess, document, and communicate the quality of service that is needed at each facility will aid us in not only meeting but exceeding all daily, weekly, semi-annual, and annual specifications.

McKenzie’s Cleaning Inc. knows that in any industry there are many things that can derail a well executed plan from coming to action. At McKenzie’s Cleaning we pride ourselves in using various technology for quality control and improving efficiency. We realize that efficiency is paramount in being able to reduce how many hours that each employee spends at each facility. So to minimize service hours we employ scheduling software to not only save time on administrative task but also on special projects. At the current moment we have not identified an exceptions to the minimum proposed service hours but we will fully cooperate with the county if any arise in the near future.

L&B will meet minimum work tasks through the use of Tasks Checklists that indicate contractual daily, weekly, monthly, quarterly, semi-annual and annual task obligations. This will serve as a guide for L&B employees and keep them accountable. In addition, internal Quality Control Inspection Reports will allow supervisors to conduct routine inspections to ensure minimum work tasks are met and quality standards are exceeded.

As required by the contract, janitorial cleaning will be performed after normal business activities/hours unless a day porter is required or servicing during normal business activities/hours is requested. Work schedules will meet the operational needs of the County/facility.

Janitorial cleaning hours will comply with all security standards.

Public areas will be maintained and serviced up to quality standards. Safe, green cleaning products (Green Seal Certified) and techniques will be utilized by highly trained cleaning technicians to minimize harm to the environment and others.L&B cleaning technicians are each given a particular task and/or a designated area to service. However, all L&B cleaning technicians are properly trained and aware of maintaining public areas and will ensure quality standards are maintained.L&B will maintain high quality floor surfaces by assigning floor technican(s) to a designated facility to maintain and ensure quality care. Pertinent floor equipment (i.e., vacuum, buffer, carpet cleaner, etc.) will be stored at the facility or nearby storage warehouse. Supervisors will oversee floor care and keep floor technician(s) accountable to ensure contractual obligations are met.

At McKenzie Cleaning our goal is to perform each cleaning with the least minimal interference as possible to the buildings normal activities. We identify all normal building hours as well as any forthcoming events and we schedule our employees accordantly. Our services are accomplished in such a way that no interference with your normal operation on the premises will occur. We schedule each service for example, based on the description of service to be rendered such as air-quality cleaning or carpet cleaning by contacting the building manager in a timely manner so to reduce any delay of service or miscommunication.

McKenzie’s Cleaning Inc’s knows that knowledge is power and we equip our employees with as much information as possible to maintain all public and high quality surfaces throughout each facility. With the use of proper machines, signs, and equipment, we are able to reduce the results of any accidents from occurring. From our chemicals that are green cleaning products so to reduce any harmful effects on the property to the proper use of equipment, we strive to maintain your facility to the best standard possible.



Points Value: 10







Tasks are determined by contractual obligations and formatted into a checklist/log indicating daily, weekly, monthly, quarterly, semi-annual and annual requirements to remain in compliance and to provide optimal janitorial service. Suggested dates for project work are sent to County Liaisons/Building Managers for approval and documented appropriately.

Essentially, each employee is trained to be able to complete all basic cleaning tasks – restrooms, wiping/dusting, trash and recycling, sweeping/moping, etc.; however, each employee is usually given one specific task depending on the needs, size and type of facility they are assigned to service.Each facility will be assigned their respective Supervisors, Team Leaders and Custodians/Cleaning Technicians that will provide janitorial cleaning services. Because each person has a specific task and/or is assigned to a specific building/facility to provide all basic janitorial cleaning services it allows for accountability and enables us to pin point problem areas if complaints or issues arise.The Site Supervisor conducts routine checks around their area/building using the tasks logs to ensure all required tasks are completed. The Site Supervisor will communicate with the Team Leader and Cleaning technicians and indicate where there are areas in need of improvements.

Inspection reports are utilized to assess with a quantifiable approach, document, and standardize inspections and facilitate the quality control program. L&B employs a multilevel inspection program to ensure compliance with contract specifications and quality standards, as well as overall good cleaning techniques, safety practices and results.

Should an emergency occur, L&B’s management team can be reached 24/7 – 365 via phone or email.

The MCJ Quality Control Program groups cleaning issues into three categories:Contract workComplaints or cleaning related issuesNon - contract work - additional services

MCJ Account Management is notified immediately of any cleaning problems and informs their point of contact to determine the category of the cleaning issue. If it is determined to be a contract work issue the Operations Manager is dispatched to implement and supervise corrective actions and retrain the employee if necessary.

MCJ designs a cleaning program to achieve each customer's janitorial goals. Years of industry service and lessons learned have played a critical role in the evolution of MCJ Operations Department. Our Quality Control Department addresses the issues that are most important to each customer and their facility.

Cleaning schedules are created to the precise needs for each individual location in Broward County job sites.

Provided table of crew for each group.

McKenzie’s Cleaning Inc. maintains an organized cleaning standard. Our cleaning procedure is geared on attention to detail. We provide each employee with the all necessary cleaning tools that are needed to perform at the highest level. We make use of using technology to our customers to provide and enjoy more administrative tasks. With our system we are able to lower cost, assure proper cleaning services, and best scheduling for both facility and employee to be more efficiently.

Each contract group will have the same team members that will assist in the duration of these contractsa. General Managerb. Administrative Assistantc. Site managerd. Supervisore. Porter

Scheduling is a key factor in determining the number of employees that is required for each location. From our basic cleaning services to our special projects, we pay attention to each and every detail when scheduling an employee at various locations. We take every bit of detail from the total square footage, to the number of bathrooms, and number of individuals that come in and out of a facility are all factored into each and every detail when scheduling crew members.Most importantly, all of our work schedule will be readily available upon notice and will have an open line of communication with our managers and the facility mangers.

L&B will work with Building Managers to coordinate periodic and annual work tasks (i.e., air quality, pressure cleaning and window cleaning). The building manager serves as the liaison between the janitorial cleaning contractor and the county facility employees. It is imperative to work together as a team to determine based on contractual obligations and the facility needs, the logistics to perform basic and project work.In addition, L&B utilizes a special team comprised of highly skilled and experienced employees to complete project work, i.e., windows, pressure cleaning, and air quality.

Routine quality control inspections are conducted by the Quality Control Manager to ensure quality performance standards and contractual obligations are met. On-site supervisors conduct daily inspections based on task checklists to ensure regular service tasks are completed. To mitigate issues, checklists that clearly define daily, weekly, monthly, quarterly, semi-annual and annual tasks are provided to document completed tasks. In addition, on-site job training and Team Leaders are utilized to assist cleaning technicians and mitigate issues that may arise.

L&B has a great managerial and support team that can be reached 24/7 via phone or email to provide emergency assistance. L&B is available to perform and respond to emergency cleaning services when requested on a twenty-four (24) hours a day, seven (7) days a week. On numerous occasions, L&B has responded and assisted with emergency and/or disaster situations including but not limited to spills, flooding, overflows and other potential safety and health hazards requiring an immediate response. We have supplied specialized equipment required for Dewatering Methods, moisture removal and other special cleaning services.

McKenzie’s Cleaning Inc maintains a daily as well as many reporting system to ensure that all tasks are completed as described by our clients. Our daily reporting system is accomplished by each site supervisor so to reduce any misinformation. As issues are mitigated appropriately by the supervisor, or by the operations manager. If the issue cannot be mitigated by the supervisor or the operations manager, the general manager/superintendent or the president of McKenzie’s Cleaning Inc will personally handle the matter an. ( Provided sample report)

Mitigation of IssuesThe purpose of a mitigation program is to implement a reduction measure prior to a disaster to occur. No one can predict when such an event will occur but one can be properly prepared. At McKenzie’s Cleaning Inc. we know that properly preparing ourselves can prevent any situation from getting worse. We use various products, equipment’s, and staff to prevent any damage to a building.

At McKenzie’s Cleaning Inc has developed methods that can be used to rapidly respond to emergencies or disaster situations. Time is always a factor so we know that the sooner we respond the quicker we can to restoring the facility. From floodwaters, broken pipes, building fires, hurricanes, or acts of vandalism McKenzie’s Cleaning staff is always ready to act.We currently maintain a staff of employees for emergency response situations. These employees are available to perform emergency cleaning on a 24 hour a day, 7 days a week basis. We equip our emergency staff with wet vacuums, carpet extractors, and fans for dewatering and moisture removal situations. Additionally, we have are prepared for any special cleaning service



Points Value: 5







To facilitate a stress free, smooth and orderly transition, L&B has developed a complete and effective start-up orientation program/transition plan that will be placed in effect prior to the official start date of the contract.Provided Transition Plan and Transition Task Checklist.The transition plan includes:Assignment of an on-site management and support team to implement start up.Schedule pre-start meetings and site visits for each facility with designated County Liaisons and maintain ongoing communications throughout the transition and implementation period.Implement transition task checklist that includes conducting inventory of equipment and supplies, recruitment and employment, employee assignments and training and site visits.

L&B utilizes a multi-level inspection approach. Please refer to the Multi-Level Inspection Program detailed below. Further information regarding inspection procedures provided in the Quality Control Program attachment.

Our highly trained and experienced supervisors routinely inspect and monitor our cleaning technicians to ensure that all contract specifications are met. Work is accurately distributed to cleaning technicians to prevent overworking and ensure high quality standards are met. In addition, the scheduling of work hours will conform to the requirements as outlined in the contract. Supervisors conduct routine and random inspections to ensure that the level of cleaning remains at a high quality standard to meet quality specifications as outlined in the RFP. Our ability to assess, document, and communicate efficiently and effectively, ensures that the janitorial cleaning needs of each facility are exceeded.

MCJ Professional inspects all facilities and detects any unsafe working conditions to the Contract Administrator. We provide trained and qualified supervisors capable of providing the necessary supervision not only to detect unsafe working conditions but to also train employees to be able to spot any unsafe working conditions. Each supervisor will be capable of verbal and written communication in English, Spanish and will be capable to effectively communicate with the service workers.Each supervisor shall conduct a daily inspection and evaluate all assigned areas of work. Each supervisor will note any discrepancies and assure that they are corrected and monitor workers to ensure that they are performing assigned duties

We have established a quality control system that help ensure employees competence, equipment reliability, and sustainability of supplies and chemical to projects. Multiple layers of inspections, management, and reporting ensure that our work is always high quality, professional, efficient, and effective. Your facility is inspected daily by our sight supervisors, weekly by our project service representative, and your account is reviewed monthly by our executive staff for quality. All weekly inspections are done electronically with the use of our App and I-Pad equipment. Years of experience have taught us that providing quality services comes in two ways: staff training and constant monitoring each phase of the process. Our staff training starts on day one of everyone’s employment and continues throughout the life of every employee.

Provided a table of how MCJ has adapted inspections for this project.

McKenzie’s Cleaning Inc. has extensive experience managing change process from the previous contractor in a wide variety of business. As a result, we adept in helping your facility thrive during the period of change. We ensure a seamless and minimally disruptive transition using a number of successful tactics on ongoing communication throughout the transition and implementation period. Prior to the official date that the contract is commences, our site supervisors conduct a series of visit that consist of: Conduction inve ntory of e quipme nt, s upplie s , a nd whe re a ll s tora ge fa cilitie s a re

located. De ve lop a communica tion progra m be twe e n our Ge ne ra l Ma na ge r a nd Fa cility

Manager. P rovide orie nta tion for re cruiting s ta ff me mbe r

At McKenzie’s Cleaning we strive to bring long-term value to all of our clients by providing exception service, innovative, and the best in-service with integrity and accountability. DAILY INS P ECTIONS

To show the quality of work that is performed in a proper manner according to the scope of work stated in this RPF we have develop a daily supervisor inspections. This daily inspection sheet helps to identify a particular area that is need of additional service and provide the necessary improvements. MONTHLY INP S ECTIONS

We review all work accomplishments that are conducted randomly and set goals and objectives for future task. Every Supervisor, Manager, and Crew Member knows that to keep our customers facility clean is properly documenting all inspection reports.

L&B utilizes a Performance Standard Chart to compare actual performance. Please refer to Performance Standard Chart and Quality Control Program provided.

To maximize green building cleaning practices L&B provides standardized Green Cleaning Education and Training for all employees, utilizes Green Seal Approved cleaning and paper products, utilizes color-coded microfiber towels and mops for designated use in restrooms, patient bedrooms and public areas to mitigate contamination, and implements recycling program.

McKenzie’s Cleaning Inc. plan to achieve the service and quality standards by: Re s olving s e rvice is s ue s a nd coordina ting a ny s pe cia l re que s t Qua lity As s ura nce Te a m tha t works with a ccounts during s ite vis its Conducting re gula r a nd s urpris e ins pe ctions to gua ra nte e tha t we a me e ting

facility requirments Als o conducting s a fe ty ins pe ctions a nd a le rt fa cility ma na ge rs if a ny uns a fe

practices are being conducted in the building.

Provided sample performance evaluation for reporting system

McKenzie’s Cleaning has implemented various initiatives to minimize the environmental impact of dangerous and harmful chemicals. We will implement a LEED Green Cleaning Program through a recycling and composting program of our products. We purchase products that sustainable produced and manufactured locally.All green products come with a green cleaning training to help our employees achieve the proper use of each green cleaning product. This will help limiting the impacts to human health and environment.Other Green products are: Toile t pa pe r De odorize r Cle a ne r Floor Cle a ne r



Points Value: 5







Automatic floor scrubber machineWet/Dry VacuumsHigh speed burnisherCarpet extractorMobile Pressure cleaning unit26 and 44 quart mop buckets with wringersRubbermaid restroom cartsEcono Vans

L&B stores heavy equipment at two warehouses that are centrally located in Broward County. Heavy equipment is located in a 15-45 minute radius of all facilities. Equipment is readily available and can be mobilized upon request. Time is based on distance of the targeted site.

3 - Automatic floor scrubber machine3 - Wet/Dry Vacuums5 - High speed burnisher3 - Carpet extractor15 - Upright Vacuums w/ HEPA filters6 - Backpack vacuum w/ HEPA filters3 - Mobile Pressure cleaning unit42 - 26 and 44 quart mop buckets with wringers15 - Rubbermaid restroom carts

L&B works closely with a local supply vendor that provides equipment repair, maintenance services, replacements and equipment rentals. On-site supervisors inspect all Janitorial equipment weekly and prior to use to ensure in quality working condition.

Equipment’s owned by MCJ are but not limited to, as follow: J a nitor Ca rt W/Zip Vinyl Ba g Brute Ca ddy Ba g Ye llow Bucke t/Wringe r Combo Wa ve Bre a k S ide Mop Ha ndle 15X60 Fibe rgla s s Mop S trip Wa s he r Comple te 10" Dus t clots Gre e n Va cuum cle a ne r dua l motor Toile t brus h Mop he a d / mop ha ndle s S pra y bottle s / with la be ls of che mica ls a nd how to us e . Ca rpe t e xtra ctor Bonne t ma chine S crubbe r Full e quippe d va n for floors a nd ca rpe t cle a ning, a s we ll a s P re s s ure wa s hing. P re s s ure wa s he r Dus t ma s k We t floor s ign S trippe r/ Wa x De live ry va n to, de live r s upplie s to a ll buildings / a nd a s s is t with a ny cha nge of

dispensers

RX ROTARY EXTRACTOR - RX-20

Heavy Equipment P re s s ure wa s he rs Wa lk be hind S crubbe r Ca rpe t e xtra ctors High/low s pe e d buffe r We t dry Va cuums Ba ck P a ck Va cuums Up Right Va cuums Ca rpe t S potte r

McKenzie Cleaning Inc. mobilization period for our heavy equipment are within one (1) to two (2) hours

Floor Care Ele ctric Burnis he r 21” Rota ry Floor ma chine We t/Dry Va cuum Air Move r Extra ctor 12”-20” Upright Va cuum

McKenzie’s Cleaning Inc inspects all equipment’s to guarantee that all equipment’s are working properly and causes no harm to not only the employee but to the facility and its inhabitants:In the event that a machine is not working, we have a relationship with several shops including Cleaning Depot, Supply Works and Cleaning to repair or replace equipment and Machines.

Equipment that is found defective or in need of repair or servicing are removed from the facilities and replaced with one in quality working condition. Property/Equipment Damage should be reported and documented using the Property and/or Equipment Damage Report Form found in the Project Site Log Book.

3 Ipads1 tablet2 Macbook pro laptops1 Dell PC Computer1 HP PC Computer2 Facsimile2 Scanner2 Printer2 PhotocopierSoftware - Adobe Acrobat©, Microsoft © Word, Outlook, and Excel

Office Equipment and Computers for Electronic Communications3 Dell Desktop Computers (With MS Office) Multifunctiona l P rinte r/Fa x/S ca nne r Brothe r MS F5400 Adobe Acroba t Re a de r Motorola Ra dio Comca s t High S pe e d Inte rne t AT&T Office 4 line P hone QuickBooks



Points Value: 5








Provided the following: L&B’s Company Training Manual

L&B’s training plan is modeled in accordance with the Department of Homeland Security’s Emergency Management Agency. All on-site staff are required to report all injuries to the on-site supervisor or a manager as soon as possible prior to the end of their shift. Adequate footwear, which affords substantial foot protection, is required to be worn. Employees must report suspicious persons or activities to their supervisor, building management, and/or on-duty security personnel immediately.

Quality control &Training program ProcedureProvided information:Hiring ProceduresTechnical Training ProceduresSafety Training ChecklistLifting technique TrainingPersonal Protective EquipmentCleaning Procedures on ChemicalsChemicals in Carpet CleaningGreen TrainingProtection and Safety Requirements and AssuranceLabels and Other WarningsBlood-Borne Pathogen Safety Program

Provided Employee Safety Manual and Employee Training Manual

Our assistance is critical to aiding law enforcement and public safety officials who are working to keep your facility safe. McKenzie’s Cleaning employees are trained to notice anything that may seem out of the ordinary and may indicate either of suspicious or illegal. Employees are trained to never make any contact with, pursue, or in any other way interfere with an individual or group whom may seem are acting suspiciously.Each employee is trained to immediately report all situations to first 911, Site Supervisor, and any on staff safety enforcement.

L&B has had success on projects of similar nature, scope and duration. By improving our company’s system of operations through revisions of employee training, internal and external communication, and placing an emphasis on our Quality Control Program, we are able to meet contractual obligations and facility needs. Through our Complaint Prevention Initiative, we work to resolve potential issues through routine inspections and site visits/walk-throughs with Building Managers. These efforts have contributed to our success in providing quality janitorial services and customer satisfaction.

Subcontractor under Triangle Services of FloridaBroward County Governmental Center East362,449 Square Feet | 6 stories7 Cleaning technicians; 1 on-site SupervisorOver 5,000 employees, clients, customers, and passengersJuly 2012- present | $162,000 | 5 days a week, Monday- FridayThis contract requires extensive employee background/security checksThis contract adheres to green building maintenance standards

Subcontractor under Triangle Services of FloridaBroward County Judicial Center700,000 Square Feet | 10 stories15 Cleaning techniciansOver 10,000 employees, clients, customers, and passengersFebruary 2014 - present | $288,000 | 5 days a week, Monday- FridayThis contract requires extensive employee background/security checksThis contract adheres to green building maintenance standards

Henderson Behavioral Health, South Florida7 years17,000 sq ft

Investment Limited Property locationsAugust 17, 2004 - PresentOver 790,000 sq ft

Broward County Aviation Maintenance DivisionMarch 2014 - Present16 buildings - total of 144,063 sq ftService Buildings occupied 24/7 to office building occupied M-F, 9am to 5pm

Broward County Port EvergladesCurrent: Two year agreement with 3 one year renewalsTotal 6,765 sq ftDaily service year round

City of Pompano BeachOne year, commencing September 1, 2012

TDS Construction, Inc

City FurnitureSince 2005

Town of DavieSeptember 2013

As a PrimeName of County: USDA-Subtropical Horticulture Research StationContract Period: 2015-CurrentTotal Number of worker / Supervisors: 1/1Total Square footage: 78,000Annual Contract Amount: $68,000 a year

Name of County: Miramar Readiness / National Guard Training FacilityContract Period: 2016 - CurrentTotal Number of worker / Supervisors: 1/1Total Square footage: 102,000Annual Contract Amount: $84,000 a year

Name of County: Department of Commence / ITAContract Period: 2016 - CurrentTotal Number of worker / Supervisors: 1/1Total Square footage: 8,000Annual Contract Amount: $19,000 a year

Name of County: Broward County Small Facilities / State AttorneyOffices and ArchivesContract Bid Number: R1214808P10_1Contract Period: 2015 - CurrentTotal Number of worker / Supervisors: 1/1Total Square footage: 38,000Annual Contract Amount: $101,046



Points Value: 20



Points Value 5







Prime ContractorRFP: 20080908-0-FM-0; Janitorial Services for Small Facilities150,000 Square Feet | Varies from 2 to 10 stories Aviation Department – North Perry Airport, Aviation Trailer, Fleet Services, Low Rise Building, and Fort Lauderdale Hollywood InternationalAirportOver 8,000 employees, clients, customers, and passengers2010- 2014 | $400,000 | 5 days a week Monday-FridayThis contract requires extensive employee background/security checksThis contract adheres to green building maintenance standards

Sub-ContractsName of County: Broward County LibrariesContract Bid Number: R1214808P1_1Contract Period: 2016 - CurrentTotal Number of worker / Supervisors: 20/3Total Square footage: VariesAnnual Contract Amount: $594,146.00Name of County: Broward County Small Facilities / State AttorneyOffices and ArchivesContract Bid Number: R1214808P10_1Contract Period: 2015 - CurrentTotal Square footage: 38,000Annual Contract Amount: $101,046Name of County: Broward County Port EvergladesContract Bid Number: R113805P1Contract Period: 2013-2017Total Square footage: 770,000Annual Contract Amount: $127,254Name of County: Broward County Port EvergladesContract Bid Number: R1174806P1Contract Period: 2013-2017Total Square footage: 485257Annual Contract Amount: $197,772Name of County: Broward County Port EvergladesContract Bid Number: R113805P1Contract Period: 2013-2017Total Square footage: 770,000Annual Contract Amount: $127,254
















Firm Provided:No, there are no projected contracts as of now. We have requested renewal for the current contracts that expire December 31, 2017.No current or foreseen challenges for any of the listed projects.

L&B is able to manage the projects listed below because of our supportive and experienced management team. L&B’s approach to managing projects consists of delegation of tasks and division of responsibilities and facilities to managerial staff, an open line of communication and passion, respect and heart for the company and this industry. We are constantly re-evaluating procedures to ensure optimal service is provided and maintained.

Broward County - R1214808P1Janitorial Services for Various FacilitiesLarge Facilities Group 1, 2, 5, 6, 7Small Facilities Group 2, 3, 428 Facilities

Subcontractor under Triangle Services of FloridaBroward County Governmental Center East + Annex

Subcontractor under Sunshine Cleaning System Inc.Broward College Central

All contracts require Level 1 FDLE background checks.Extensive employee background/security checks (i.e., Level 2 background checks) required for the following facilities: Inspector General’s Office, Courthouses, EOC, and Medical Examiner.

Info not provided. McKenzie’s Cleaning Inc does not have any pending awarded contracts.

Based on our knowledge and experience on past awarded projects there has never been any known challenges. The experience and staffing at McKenzie’s Cleaning have been the key decision factor of McKenzie’s Cleaning Inc for success. These potentials are used to ensure that the firm reaches its objectives in every contract.

Business Location: 3600 S State Rd 7 Suite 232 Miramar, Florida 33023

McKenzie’s Cleaning Inc started its operations in 2003 as a sub-contractor; performing cleaning and maintenance duties for primary contractors and continues to operate in this capacity today. Therefore, the corporation has been in the janitorial cleaning business for over 10 years.

McKenzie’s Cleaning Inc operates as a sole proprietorship and no changes in ownership have ever been made.

Current EmployeesFull Time: 12Part Time: 53

Supervisory EmployeesFull Time: 2Part Time: 0

Custodians WorkersFull Time:12Part Time: 6

L&B Janitorial Services, Incorporated (“L&B”), is a family owned and operated professional janitorial cleaning company, founded in 1995 by current President Jean Bernard Pierre-Louis, and current Vice-President Egelene Pierre-Louis. Mr. and Mrs. Pierre-Louis created L&B with the vision of providing job security for them and their family and employment opportunities for minority groups and underrepresented individuals to succeed in the workforce, while contributing to the progression of small minority/disadvantaged businesses throughout Miami-Dade and Broward Counties.

2692 N.W. 31st Avenue Lauderdale Lakes, Florida 33311over 22 years in the professional janitorial cleaning industryJean Bernard Pierre-Louis, co-founder and current President has 30+ years of experience in the janitorial cleaning industry.Egelene Pierre-Louis, co-founder and current Owner/Vice-President has 30+ years of experience in the janitorial cleaning industry.Darwin Pierre-Louis, director, has 10+ years of experience in the janitorial cleaning industry.

Change in ownership April 2013 – Jean Bernard Pierre-LouisChange in ownership May 2017 – Egelene Pierre-Louis

Full-time 16Part-time 56


McKenzie’s Cleaning Inc does not lease any employee.

McKenzie’s Cleaning Inc does not provide health benefits to its employees however, we pay 2vthe living wage.

McKenzie’s Cleaning Inc requires its employees to have criminal background checks. We require all applicants for work, after successful interview, to do FDLE background check before to start the job. The employment is denied if the applicant returns with a criminal report such as a felony. It is applied to all custodians, supervisors and managers as well as clerical office workers.


L&B does not lease any employees.

Based on living wage ordinance, employees are paid an additional $1.56 per hour for health benefits.

L&B requires all employees undergo Level 1 FDLE criminal background checksprior to employment for all job categories. FDLE background checks are conducted after a prospective employee’s application has been reviewed and an interview has been conducted and prior to hiring. In addition, Broward County requires FDLE background checks be submitted for Broward County badge issuance. Level 2 background checks are required for employees who will be assigned to a Courthouse, Emergency Operations Center, Medical Examiner or The Inspector General’s Office.



Points Value: 20















LITIGATION HISTORY FORM Provided LITIGATION HISTORY FORM Provided LITIGATION HISTORY FORM ProvidedProvided. Please see Financial Review Memorandum. Provided. Please see Financial Review Memorandum. Provided. Please see Financial Review Memorandum.Provided Florida Registration Number Provided Florida Registration Number No Florida Registration Number providedAFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM Provided AFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM Provided AFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM ProvidedRefer to Risk Management Memo Refer to Risk Management Memo Refer to Risk Management Memo

Provided Provided ProvidedL&B Janitorial Services, Inc. MCJ Professional cleaning services Mckenzie's Cleaning Inc

65-0685782 20-0040461 81-062595616184544

www.mckenziescleaning.com2692 NW 31 AveLauderdale Lakes, FL 33311

161 ne 2nd aveDeerfield Beach, FL 33441

3600 S State Rd 7 Suite 232

2692 NW 31 AveLauderdale Lakes, FL 33311

161 ne 2nd aveDeerfield Beach, FL 33441

3600 S State Rd 7 Suite 232

954-829-6286954-765-6243

954-418-6248 95489355553053900930

Corporation Corporation CorporationP96000060900 P03000065509Jean Bernard Pierre-LouisEgelene Pierre-LouisDarwin Pierre-Louis

Maria Watson Terriann V McKenzie / President

Jean Bernard Pierre-Louis, [email protected]

Egelene Pierre-Louis, [email protected]

Maria Watson, [email protected]

Terriann V McKenzie / [email protected]

No No No

No No No

No No No

No No No

http://www.mckenziescleaning.com/













No No No

No No No

No No No

No No No

Yes3%

No N/A







AGREEMENT EXCEPTION FORM Provided (blank) AGREEMENT EXCEPTION FORM Provided (blank) AGREEMENT EXCEPTION FORM Provided (blank)Refer to OESBD Review Memo Refer to OESBD Review Memo Refer to OESBD Review Memo





Points Value: 10

McNeil's Cleaning LLC

1299 Farnam Street, Suite 300Omaha, NE 68102

Owens, Renz & Lee Co., Inc. dba Owens Realty Services

2 Summit PlaceBranford, CT 06405

SFM Services, Inc.

9700 NW 79th AvenueHialeah Gardens, FL 33016

See proposal for detailed response.1.1) McNeil’s Cleaning LLC Chain of CommandTreVor McNeil- OwnerTrevor is founder and owner of McNeil’s Cleaning LLC. He started business up in June of 2014. He has 10 years of experience in Janitorial Cleaning

Leigh Turner- Operations ManagerLeigh has been with McNeil’s Cleaning LLC since August of 2014. She has 10 years of office experience and 7 years of janitorial services.

Marlon Lowe- ManagerMarlon has been with McNeil’s Cleaning LLC since August of 2014. He has 11 years of management experience and 10 years of janitorial services.

Brenda Coston- SupervisorBrenda has been with McNeil’s Cleaning LLC since January of 2015. She has 5 years and management experience and 20 years of Janitorial services.

Imelda Rosas- Field ManagerImelda has been with McNeil’s Cleaning LLC since June 2014. She has 5 years of management and 15 years of Janitorial services.

Traffic Engineering: 1 Project Superintendent, 1 Site Supervisor, 1 person Full time service crew

Main Court House East Wing: 1 Project Superintendent, 1 Site Supervisor, 3 person Full time service crew

See proposal for detailed response.1.1) Owens Realty Services will provide a dedicated Area Manager to manage the awarded contracts with Broward County under Solicitation #R2112705P1. Mr. Mohammed Kamal has over 20 years of experience in janitorial operations for high traffic, high profile facilities. He will be responsible for the coordination of activities and leadership of the Transition Team for Broward County. He will be the direct report for all assigned Project Managers and the main liaison for our CBE vendor MCJ Professional Cleaning Services.

Mr. Kamal is knowledgeable in the coordination of janitorial management activities, oversight of training and administration of the company’s quality assurance program. He works closely with the company’s HR team in order to be in compliance with all e

‐

verify and criminal background/fingerprinting and drug screen requirements, as well as with our Risk Management and Security division for all mandated and company required training. In order to ensure an experienced and knowledgeable team, Mr. Kamal will oversee the ross

‐

training of teams from each of the contracts that we are awarded in order to ensure coverage for absences, vacations and emergency situations. Mr. Kamal will ensure that all cross

‐

trained employees have the correct background clearance for the buildings in which they will be servicing.His experience includes such facilities as the Orlando City Hall, downtown Church Street Station Complex (approx. 600,000 SF), the Amway Center, Orlando Soccer Stadium, Florida A&M University College of Law, University of South Florida Sarasota/Manatee campus, City of Winter Park, FL, College of Central Florida, Walt Disney World, SeaWorld and numerous private investor buildings for a portfolio totaling over 5 million sq. ft.

See proposal for detailed response.1.1) Christian Infante, President has nineteen (19) years of experience in related custodial and business management. Mr. Infante has been directly involved in all phases of SFM Services’ projects including assisting facilities prepare for JCAHO inspections.

Jose Infante, Founder has (40) years of experience in management and the service industry. Mr. Infante is qualified and experienced in all aspects of custodial and security services and currently oversees the finances for the firm.

Joe Pinon, Chief Operating Officer. Mr. Pinon has (25) years of senior management experience in the public and private sector as an Assistant City Manager. Mr. Pinon is a certified instructor in Bloodborne Pathogens and Terminal Cleaning.

Pascale Lopez, Janitorial Manager. Mrs. Lopez has experience in the healthcare facility maintenance. She oversees all custodial operations for SFM.

Angel Almodovar, Contract Manager. Mr. Almodovar has over 25 years of experience in the janitorial industry. He will serve as the direct contract for Broward County. Presently he directs a staff of approximately 45 employees.

Eileen Dominguez & Marta Gonzalez, Quality Control Officers have combined over (50) years of experience in the Janitorial industry. Their experience and knowledge in janitorial supplies, floor care, and services make them valuable assets to the SFM Quality Control Program

Main Court House North Wing: 1 Project Superintendent, 1 Site Supervisor, 6 person Full time service crew

South Regional Court House: 1 Project Superintendent, 1 Site Supervisor, 2 person Full time service crew

Main Court House Midrise: 1 Project Superintendent, 1 Site Supervisor, 2 person Full time service crew

Main Court House South Garage: 1 Project Manager, 1 Site Supervisor, 1 person Full time service crew

Main Library: 1 Project Supervisor, 1 Site Supervisor, 6 person Full time service crew

Governmental Center East: 1 Project Superintendent, 1 Site Supervisor, 6 person Full time service crew

Leigh Turner will be the key employee who will furnish professional and technical support of this contract. Leigh is the operations manager for McNeil’s Cleaning LLC. She has been with the company for 4 years. Leigh has 12 years with Janitorial Cleaning. She will be the one to contact if there is any question problem or concerns about the contract.

Mr. Kamal will report to the Vice President of Janitorial Operations, Jose Balado. Mr. Kamal will attend all regularly scheduled meetings and will be available to the Broward County Contract Administrator for emergencies 24/7/365.

Owens Realty Services Transition Team Includes: Robe rt D. Owe ns P re s ide nt/CEO Ra nda ll K. Zie gle r Exe cutive Vice P re s ide nt J os e Ba la do Vice P re s ide nt, J a nitoria l Ope ra tions Moha mme d Ka ma l Dire ctor, J a nitoria l Ope ra tions J oa n McDonne ll Chie f Fina ncia l Office r, EVP , Fina nce Cra ig Cunningha m, S P HR, S HRM

‐

SCP Vice President, HR Business Partner Es the r Lope z Re giona l HR Adminis tra tor Micha e l Rive ra Dire ctor, Ris k Ma na ge me nt & S a fe ty

County Business Enterprise Vendor – MCJ Professional Cleaning Services Team: Ma ria Wa ts on Owne r, MCJ P rofe s s iona l Cle a ning S e rvice s J os e P a cifico Lima P roje ct Ma na ge r – Floor Te chnicia n Te a m

Sandy Lopez, Human Resource Director. Ms. Lopez oversees all aspects concerning Human Resources.

Daniel Alonzo, Controller. Mr. Alonzo oversees all the daily accounting activities for SFM Services, Inc.

Alex Vila, Asset Manager. Mr. Vila plans, directs, and coordinates the operation of all SFM fleet of vehicles and equipment.



Points Value: 5


Points Value: 10





SFM Services, Inc.


1.2) Resumes of key employees provided for:Robert D. OwensRandall K. ZieglerJose BaladoMohammed KamalJoan McDonnellCraig Cunningham, SPHR, SHRM-SCPEsther LopezMichael RiveraMaria WatsonJose Pacifico Lima

1.2) Resumes of key employees provided for:Christian InfanteJuan CamposJose M. InfanteJoe PinonPascale LopezEileen Dominguez

See proposal for detailed response.Firm provided narrative:2.1)McNeil’s Cleaning LLC will exceed quality standards by making sure we have everything we need to get the job done. To meet minimum work tasks and interface with normal building activities the staff will make sure it is the right time to clean. If there is a slower time without a lot of traffic of people that would be the time to get what needs to be done. Crew will make sure they maintain public areas by checking every so often. If anything needs to be done they will do it right away. McNeil’s will maintain high quality floor surfaces by sweeping and mopping when needed to be done and wet floor signs if needed to be.

See proposal for detailed response.Firm provided narrative:2.1)Environmental Responsibility:The role of environmental services is crucial for a complete and successful maintenance management program implemented by Owens Realty Services. Our teams utilize only Green Seal® approved cleaning and paper products where possible

Spill Response:Owens Realty Services understands the importance of quick and appropriate response to spills. The crew will document each spill occurrence as they are reported and when we notice them during regular ongoing rounds. We will also document our response and confirm that the spill has been removed.

Chemicals and Method:Owens Realty Services will utilize a pre

‐

measured chemical dispensing system in order to ensure proper use and dilution of product and reduce errors in product choice as well as eliminate waste.

Gum Wand:Owens Realty Services is proposing the inclusion of the Gum Wand in the equipment arsenal for Broward County.

Safety Data Sheets:Owens Realty Services maintains a Safety Data Sheet (SDS) Program for any cleaning product used on site, and provides training on proper usage within our training program.

See proposal for detailed response.Firm provided narrative:2.1)SFM will assign 1 contract manager to be the point of contact and oversee all janitorial duties in the Bid. The contract manager will be on call 24 hours 7 days per week and will have unlimited support from SFM corporate and supervisors assigned to different facilities in the Broward contract.

SFM will provide a schedule to Broward County of all period work. Periodic work (Floor care, carpet care, air quality, restroom sealing, etc) will be performed as per frequencies listed in the bid specifications.

SFM inspected the facilities and has a sufficient budget of labor to fulfill all the work task specified. The public areas are the heaviest foot traffic areas. Based on our experience and knowledge we are confident there will be a high level of quality with the floor services with the help of specific equipment such as: Wa lk-be hind floor s crubbe r Ride -on va cuum cle a ne r Ride on burnis he r

No suggested exceptions

The Project Manager will hold a meeting at the start of each work week to distribute and discuss the regular daily work activities for the assigned crew. This is an opportunity for the crew to ask questions and receive clarifications in order to circumvent any issues that can slow down the work. Special projects that are scheduled, or have been scheduled because of need, will be discussed and assigned. The Project Manager will also meet with MCJ Professional Cleaning Services for all scheduled floor work that needs to be completed.The Project Manager will follow

‐

up daily activities with a Quality Assurance review in order to be sure all assigned tasks were completed as directed and assigned. The Project Manager will address all issues and correct all deficiencies immediately or within a reasonable time frame.

In terms of the “Five Levels of Cleanliness”, Owens Realty Services Strives for an APPA Level 1 and Five Levels

‐

Level 1 at every job that we manage. Our cleaning team and CBE vendor, MCJ will be trained to achieve this level utilizing “Owens Realty Services Custodial Cleaning Specifications/Technical Policy & Procedures Manual”.The manual details step

‐

by

‐

step cleaning instructions for all cleaning activities with an emphasis on:► Daily carpet cleaning► Carpet Extraction► Bonnet Cleaning► Spot Removal► Daily care of all flooring surfaces► Strip & Wax► Diamond Honing► Sanitization & Deep Cleaning



Points Value: 10





SFM Services, Inc.


McNeil’s Cleaning LLC will manage and organize work by making schedules for each building. All crew members will be assigned to a building. They will have a checklist everyday what needs to be done. Staff will then turn checklist off to supervisor who will walk around and make sure everything was done right. For emergency or disaster cleaning situations we ask for at least 2 hours for response. We will then get the equipment that is needed.

Owens Realty Services will provide the executive oversight, regional management and specific site management and daily/evening cleaning services for each of the contracts we are bidding on [Contract 1, Contract 2, and Contract 4]. Our CBE vendor, MCJ Professional Cleaning Services will provide for all of the floor and carpet care for each of the contracts we are bidding on.

Owens Realty Services will adhere to the scope of work and building operating hours in order to schedule daily, periodic and annual cleaning tasks. Owens Realty Services will utilize the WinTeam™ TEAMSoftware application for all daily, periodic and annual scheduling. Periodic and Project work will be scheduled 6 months to 1 year in advance. Daily work will be scheduled 1

‐

2 weeks in advance. The schedule for Periodic and Project Work will be presented for approval to the Building Representative(s) and the Broward Contract Administrator. Our teams will make every effort to ensure that periodic work and annual project work is completed after building occupant hours.

Owens Realty Services will utilize the WinTeam™ TEAMSoftware Time Keeping and Quality Assurance software for this project. The Transition Team will closely monitor the cleaning results on a weekly basis during the start

‐

up phase and results will be shared with the Contract Administrator. The comparison of the reports will indicate where improvements in cleaning have been made and where additional work and training is required. Once benchmarks have been realized, the team will discuss areas for more enhanced cleaning and the team will present evaluations on a monthly basis thereafter.

Performance Review Policy“Catch Them Doing Something Right” – Employee Incentive Rewards

Main Library 1 P roje ct Ma na ge r (Will not pe rform cle a ning ta s ks ) 1 S upe rvis or (will not pe rform cle a ning ta s ks ) 1 Qua lity Control Office r (Will not pe rform cle a ning ta s ks ) 1 Le a d cle a ne r 6 Cle a ne rs 1 Da y P orte r 1 Floor te ch for pe riodic work (Ca rpe t & Floor ca re ) Air qua lity s e rvice s will be pe rforme d with the s a me routine s ta ff but with

additionallabor hours budgeted for this yearly task.Government Center 1 P roje ct Ma na ge r (Will not pe rform cle a ning ta s ks ) 1 S upe rvis or (will not pe rform cle a ning ta s ks ) 1 Qua lity Control Office r (Will not pe rform cle a ning ta s ks ) 2 Le a d cle a ne r 23 Cle a ne rs 1 Da y P orte r 1 Floor te ch for pe riodic work (Ca rpe t & Floor ca re ) Air qua lity s e rvice s will be pe rforme d with the s a me routine s ta ff but with

additionallabor hours budgeted for this yearly task.

Mitigating IssuesSFM is always striving to improve the level of service delivered by our staff and we do this through our Quality Control Tracking System. All SFM clients have the ability to write any concerns or requests via a ticket.

The Owens Realty Services team operates a #800 Call Center 24/7/365. Our Managers are required to return all emergency phone calls within 10 minutes and to be on

‐

site within one (1) hour if the zone has been safe to visit. Our mobile van is equipped with a truck mounted extractor, fans, mops, buckets and other equipment that can help mitigate emergency situations. Our on

‐

site team and CBE vendor MCJ Professional Cleaning Services will be onhand in order to provide the workers required under these circumstances.



Points Value: 5





SFM Services, Inc.


McNeil’s Cleaning LLC is committed to controlling quality at every level of functional and administrative activity, across the project lines. Our Quality Control Plan for the referenced solicitation has been designed to promote and maintain superior contract performance. It combines traditional, inspection-oriented processes with progressive, education and training oriented protocols to form a Total Quality Management package that will meet or exceed all contract requirements. One of the main objects of our Quality Control plan is to minimize job performance omissions and job performance errors in cleaning procedures before they become problems to the building occupants.

The Owens Realty Services Transition Team will work closely with the in site managers and our CBE vendor, MCJ Professional Cleaning Services in order to evaluate each cleaning area for each of the Broward County contracts awarded. These results will be loaded into the WinTeam™ TEAMSoftware Quality Assurance database that will be utilized for this project.

Owens Facility Services recognizes that diligent Quality Control is vital to not only ensuring that exacting standards are being met but also as a way to proactively address any concerns or issues before they become adverse trends. The Owens Facility Services team will work closely with the Broward Contract Administrator to ensure that our team continuously meets the needs and goals of the individual contracts. All personnel shall be given specific tasks for their assigned areas for daily, periodic and project work. The Site Supervisors will track compliance through our Quality Assurance System. Corrections will be made quickly and efficiently. The system will also report “trends” so that employees who need additional training are afford that opportunity before bad habits can develop.

SFM uses a quality control software named “Orange QC”.This software allows the SFM Quality control officers to: P e rform ins pe ction us ing a n Apple ipa d or iphone Monitors a ccount pe rforma nce & s e nds out re a l time a le rts ba s e d on trigge rs you

set Ge ne ra te re ports for cus tome rs

The SFM Quality Control Program consists of two mutually supporting modules:1. Quality Control Plan – establish standards, supporting processes, performance objectives and performance indicators to meet all performance requirements.2. Quality Control Monitoring Plan – implement SFM QC to provide a structured approach to performance monitoring, deficiency avoidance, corrective actions and reporting.

Each task is monitored as follows:1. The QC Officer will designate the area to be assessed.2. The screen of the hand-held device requests a "level of compliance" to be input by qualitative format based on a numerical scale:1 = Immediate Action Required2 = Unsatisfactory3 = Satisfactory

Provided details on Quality Control application

Provided sample of an actual inspection report

Procedure:Each day, the cleaning team checks the computer for a list of tasks to be completed from dayto

‐

day routine cleaning to pre

‐

scheduled preventive maintenance tasks. The Quality Assurance follow

‐

up can then be done efficiently because the person conducting the QA will have access to the same list of day

‐

to

‐

day items and periodic tasks. Utilizing the customized cleaning protocol for the facility, the QA inspector records the appropriate scoring into a hand

‐

held unit utilized by the Owens Facility Services QA personnel, Account Manager, Day Porters and evening supervisory staff.

This same software is used for a daily checklist by each Supervisor, to certify that each task has been completed. After the QA is completed, the hand

‐

held unit is docked to the computer station and QA results are posted to the database. The resulting data can then be reviewed in a variety of reports that highlight problem areas, spot trends, as well as quantify improvements in service that will represent the foundation for process and technical improvement.

All quality control inspections have precise timestamps to ensure frequency of monitoring and a clear indication of the date, time, area and results of the monitoring processManagement reports contain the following: La bor budge t S upplie s budge t Equipme nt budge t S a le s

SFM will promote Green Building Cleaning practices by using “Green Seal” certified products to perform the daily routine cleaning tasks. Additionally the restroom paper supplies will also be “Green Seal” certified.With (4) basic chemicals all daily cleaning is accomplished.



Points Value: 5





SFM Services, Inc.


Our company equipment we have are commercial vacuum cleaners, buffers and machine scrubbers. These will be maintenance every 2 months just be sure they are working properly. We do have backups just in case one should be fixed. At McNeil’s communication is our biggest key to everything. We use emails, scanners, photocopier, printer, Microsoft word and excel. We also will do texting or phone calls.

Equipment to be utilized for the Broward County portfolio will be dedicated equipment and are listed below. Escalator Cleaner, Pressure Washer and Van can be utilized across all three Contracts with appropriate scheduling.Equipment to be utilized for Broward County Contract 1 – Government Center:(1) Victoria Bay Floor Machine – 20”(2) Victoria Bay High Speed Burnisher – 20”(1) Windsor Chariot Vacuum(1) Windsor Chariot Scrubbers(1) US Clarke Boost No

‐

Chemical Stripper(2) Victoria Bay Wet/Dry Vacuum – 24”(4) Super Coach ProTeam Backpack HEPA Filter Vacuums(1) Windsor iCapsol Encapsulation System(8) Sanitaire Electrolux Upright HEPA Vacuum(1) Carpet Spotter(4) Tilt Trucks(10) Mop/Bucket/Wringer Combo(4) Blowers(8) Brutes(1) Escalator CleanerEquipment to be utilized for Broward County Contract 2 – Main Library:(1) Victoria Bay Floor Machine – 20”(1) Victoria Bay High Speed Burnisher – 20”(2) Windsor Chariot Vacuum(2) Victoria Bay Wet/Dry Vacuum – 24”(4) Super Coach ProTeam Backpack HEPA Filter Vacuums(6) Sanitaire Electrolux Upright HEPA Vacuum(1) Carpet Spotter(1) Windsor iCapsol Encapsulation System(2) Tilt Trucks

SFM has on staff 3 fulltime mechanics that are responsible for maintenance and up keep of company fleet and equipment. Equipment is replaced once it has expired life expectancy. SFM has a 10,000 sq ft of warehouse that store a large inventory of janitorial equipment and supplies. This ensures that services are not interrupted due to equipment break down.SFM is a authorized distributer of Nilfisk Advance equipment. In addition to benefiting from special pricing, SFM also has an inventory of spare parts and machines. Below is equipment that is available for the Broward County Contract. As previously mentioned SFM intends on using the following equipment to increased productivity rates: Ride-on vacuum, walk-behind scrubber, and a ride-on burnisher.

Quantity | Type | Mobilization Time1 | Ride-on vacuum cleaner | 1.5 hours80 | Upright vacuum cleaner | 1.5 hours12 | Water extractor | 1.5 hours4 | Ride-on floor scrubber | 1.5 hours9 | Walk-behind floor scrubber12 | Side by side floor machine | 1.5 hours1 | Escalator step cleaner | 1.5 hours3 | Trailer mounted pressure cleaner (Steam) | 1.5 hours4 | Mobile pressure cleaner | 1.5 hours48 | Pick up truck (Haul Trash) | 1.5 hours18 | Floor fans | 1.5 hoursSFM uses primarily the following manufactured equipment: Nilfis k Adva nce d va cuum cle a ne rs Rubbe rma id Mop bucke ts & ma id ka rts Nilfis k Adva nce d floor ma chine s S chwa rze va cuum s tre e t s we e pe rs

(10) Mop/Bucket/Wringer Combo(4) Blowers(6) Brutes(1) Pressure WasherEquipment to be utilized for Broward County Contract 4a – 4d – Main Courthouse:(1) Victoria Bay Floor Machine – 20”(3) Victoria Bay High Speed Burnisher with diamond honing pads – 20”(3) Windsor Chariot Vacuum(4) Windsor Chariot Scrubber(2) Victoria Bay Wet/Dry Vacuum – 24”(6) Super Coach ProTeam Backpack HEPA Filter Vacuums(15) Sanitaire Electrolux Upright HEPA Vacuum(3) Carpet Spotter(1) Windsor iCapsol Encapsulation System(1) Carpet Machine(4) Tilt Trucks(1) Gum Wand(20) Mop/Bucket/Wringer Combo(10) Blowers(20) Brutes(1) Escalator Cleaner(1) Van

Owens Realty Services assigns an inventory number to each piece of equipment that correlates to the work site for which it is being used. Equipment usage is tracked and maintenance is scheduled for an on

‐

site appointment or in advance so that a work around can be planned for, or a replacement put in place to ensure there is no downtime.

SFM has all the electronic office and mobile equipment necessary to communicate with it’s clients. S ca nne rs P rinte rs P e rs ona l compute rs I-pa ds Etc.



Points Value: 5






SFM Services, Inc.


Company training will be done before we start each contract. All supervisors go to each building cleaning will be performed at and will make a training class for it. From the cleaning that needs to be done, the safety requirements and anything the customer ask of us.

All of our own and CBE vendor, MCJ Professional Cleaning Services employees will be in appropriate uniform with visible photo ID at all times while servicing the property. The uniform will consist of a collared polo shirt and/or tee

‐

shirt, black work pants, and black, closed toed work shoes. Rain jackets and ponchos are provided as required.

Provided information:Orientation Training ProgramOn

‐

Going TrainingNew Employee TrainingAdditional Training

While striving to be the best, we maintain our regulatory training for all employees with our “Core 6” OSHA program. This annual refresher program is mandatory for all of employees, which includes: Ge ne ra l S a fe ty Rule s Bloodborne P a thoge ns Ha za rdous Communica tions P e rs ona l P rote ctive Equipme nt As be s tos Awa re ne s s Fire S a fe ty & Eva cua tion

Safety AssuranceCustomer Assistance Procedures

"World Class Training Manual” which includes Employee Training Modules and Employee Safety Training Modules

SFM has a thorough training programs tailored for specific facilities.

Provided information:Employee Training Subjects:o PPE (Personal Protection Equipment)o Work Safety Practices & Procedureso Proper Reporting (Damages, suspiciousPackages, incidents, etc.)o How to avoid slip & fallso MSDS (Material Safety Data Sheets)o Proper use of chemicals & equipmento Bloodborn Pathogenso Terminal Cleaning in Operating Roomso Identifying Bio-hazard wasteo Use of cell phoneo SFM Employee Orientation

Training Certifications

Safety Program

Omaha Public Library (6 buildings)June 1, 2015 to currant$136,204.52 yearly-Lori Monjarez (402)444-4812 [email protected])124,294 sqft. 4 stories 3 workers 1 supervisor 200 facility users cleaned 7 days a week2)20,308 sqft 1 story 1 worker 1 supervisor 120 facility users cleaned 6 days a week3)10,540 sqft 1 story 1 worker 1 supervisor 100 facility users cleaned 5 days a week4)8,200 sqft 1 story 1 worker 1 supervisor 100 facility users cleaned 6 days a week5)33,850 sqft 2 story 1 worker 1 supervisor 150 facility users cleaned 7 days a week6)24,990 sq ft 2 story 1 worker 1 supervisor 150 facility users cleaned 5 days a week

Waste Water PlantMarch 2017 to current$18,000-Jeff Saltzman (402)444-3915 ext 116 [email protected]) 40,000 sqft 1 story 1 worker 1 supervisor 50 facility users cleaned 5 days a week

Sewer MaintenanceApril 2017 to current$10,000-Wendy Robinson (402)444-5332 [email protected]) 8,000 sqft 1 worker 1 supervisor 20 facility users cleaned 5 days a week

City of Orlando – Orlando City Hall, Orlando, FLa. One (1) Location – 250,000 SF – 2 acre plaza with fountain featureb. 10 Storiesc. Total # Workers & Supervisors: 6 Supervisors and 22 Workersd. Total # of Facility Users: 1,000 per average daye. 10/1/2012 – 11/30/2022f. $1.6Mg. Managers are on

‐

call 24/7/365h. FDLE Level II Criminal Background, Fingerprinting & Drug Screen, ID Badge Access Onlyi. APPA Level I Cleaning utilizing Green Seal Certified Cleaning Chemicals, Low

‐

Impactcleaning Equipment, Single Stream Recycling, High Performance Cleaning Programutilizing LEED v4 standards.

City of Orlando – Orlando Venues: Amway Center, Camping World Stadium, Mennello Museum of American Art & the Harry P. Leu Wedding & Conference Center, Orlando, FLa. Amway: 875,000 SF / Camping World Stadium: 814,272 SFb. Amway: 6 / Camping World Stadium: Seat 70,000 – about 5 levelsc. Total # Workers & Supervisors: Supervisors: 25 / Workers: 180d. Total # Facility Users: Amway: 18,000 per game avg. / Camping World Stadium: 75,000e. 9/1/2016 – 8/31/2021f. $2.6Mg. Not 24/7/365:h. National Criminal Background Check & Drug Screen, ID Badge Access Onlyi. APPA Level I Cleaning utilizing Green Seal Certified Cleaning Chemicals,

‐

Company Name: Kendall Medical Arts BuildingAddress: 8950 North Kendall Drive Miami, FL. 33176Contact Name: Yanei PerezPhone Number: 305.812.9179 Email: [email protected] Date: 2008 to PresentSquare Feet: Approximately 230,840 sq ft# of Floors: Nine # of Users: Over 2,000 per dayAnnual Amount: Over $300K per yearSFM provides daytime porter services and night cleaning services on a daily basis. This facility includes a Surgery Center. SFM performs “Terminal Cleaning” 5 days per week to operating rooms and other surgical areas. SFM also provides floor and carpet care. All SFM employees go through extensive background check.

Company Name: Leon Medical Miami CenterAddress: 101 SW 27th Ave. Miami, FL. 33135Contact Name: Carlos NunezPhone Number: 305.986.0285 Email: [email protected] Date: 1998 to PresentSquare Feet: Approximately 46,000 sq ft# of Floors: 4 # of Users: Over 1,000 per dayAnnual Amount: Over $150K per yearSFM provides janitorial services to this medical center 6 days per week. A routine and project floor care program has been tailored for this center that withstands the heavy patient traffic. All SFM employees go through extensive background check.



Points Value: 20



Points Value 5





SFM Services, Inc.


Michael J Poepsel Attorney at LawAugust 2014 to current$150,000.00-Katie Fischer (402)346-2283 [email protected])600 sqft 1 worker 1 supervisor 2 facility users cleaned 5 days a week

Flourney Services LLC-Antwain Flourney (810)772-3904 [email protected] 2015 Cleaned out apartment buildings as a sub contractor $4,000

a. Reedy Creek Improvement District (RCID), name & location of facilityb. Size of facility area cleaned:a. Administrative Compound which includes Fire & Life Safety Facilities: 100,000 SFb. Parking Garages: Two (2) Structures 1.4M SF total – 3,800 parking stalls each, 7elevators and 12 escalators. The garages connect to Disney Springs via 5pedestrian walkways handling approximately

‐

12M visitors annually.c. Administrative Office Building – 4 stories – the majority of other structures are between1

‐

2 floors each, with the exception of the parking garage structure.d. Total number of workers/supervisors: Supervisors: 12 / Workers: 70e. Total number of facility users: 250f. 10/1/2014 – On

‐

goingg. $4Mh. Not 24/7/365i. National Criminal Background Check & Drug Screen, ID Badge Access Onlyj. APPA Level I Cleaning utilizing Green Seal Certified Cleaning Chemicals, Low

‐

Impactcleaning Equipment, High Performance Cleaning Program utilizing LEED v4 standards.

Company Name: Ocean Bank HeadquartersAddress: 780 NW 42nd Ave. Miami, FL. 33126Contact Name: Eric ConcepcionPhone Number: 305.525.2808 Email: [email protected] Date: 2013 to PresentSquare Feet: Approximately 262,000 sq ft# of Floors: 8 # of Users: Over 600 per dayAnnual Amount: Over $300K per yearSFM provides janitorial services to this medical center 5 days per week. All SFM employees go through extensive background check.

Company Name: Coral Springs Diagnostic CenterAddress: 6264 W Sample Rd, Coral Springs, FL. 33067Contact Name: Christine JarroPhone Number: 786.853.8849 Email: [email protected] Date: 2012 to PresentSquare Feet: Approximately 12,000 sq ft# of Floors: 1 # of Users: 200 per dayAnnual Amount: Over 50K per yearSFM provides daytime porter services and night cleaning services on a daily basis. All floor care and carpet care are also provided.














SFM Services, Inc.


McNeil’s Cleaning LLC 1299 Farnam St suite 300 Omaha NE 68102 is a SBA certified small business and minority owned. It was established June 2014 in order perform Janitorial Services for private organizations and government agencies.We have a total of 40 employees. 20 fulltime 20-part time. There is 10 full time Supervisors.McNeil’s Cleaning LLC does not lease any employees. As of right now we do not provide any health insurance. All Our employees are required to do a background check when offered the job.

Currently engaged projects:► City of Orlando – Orlando City Hall► City of Winter Park, FL► College of Central Florida, Ocala, FL► Florida A&M University College of Law, Orlando, FL► Ocala International Airport, Ocala, FL► City of Orlando – Orlando Venues, FL► Pasco County Tax Collector, FL► State of Florida Department of Economic Opportunity, Tampa, FL► Toho Water Authority, Kissimmee, FL► University of Central Florida Spectrum Stadium, Orlando, FL► University of South Florida, Sarasota/Manatee

The Owens Realty Services does not foresee any conflict with existing or projected projects as it relates to the award of any, or all of the contracts under this solicitation. As Broward County will be a new area of service for our company, we will be dedicating an experienced Transition Team and Management Team in order to deliver a smooth and seamless start

‐

up.

Owens Realty Services was founded in 1990 as a full service commercial real estate company providing property and facility management services, facility maintenance and janitorial services, with an employee complement of 1,000 companywide. Our client portfolio includes $10 billion of real estate net worth for first class facilities in Florida, North Carolina, New York and Connecticut.

total number of current employeesFull Time: 119Part Time: 328

SFM Services, Inc. has been incorporated in the State of Florida since 1987. The company is owned and managed by the father and son team of Jose and Christian Infante. The corporate headquarters are located at 9700 NW 79th Ave. Hialeah Gardens, FL. 33016.

Total 750 employees approximately.o Full Time: 350o Part Time: 400

total number of supervisory workers:o 19 Full timeo 04 Part time

No leased employees

YES. All fulltime time employee are offered health insurance and in accordance with the Affordable Health Care Act.

SFM Services performs investigative background checks for all employees staffing our client’s facilities. While performing investigative background checks which will include the following: S ocia l S e curity Numbe r Ve rifica tion Crimina l His tory S e a rch (5 ye a rs ) Employme nt Ve rifica tion Viole nt S e xua l Offe nde r Re gis try S e a rch DMV Re cords (5 ye a rs ) Florida HRS Abus e Re gis try

total number of supervisory employees:Full Time: 8Part Time: 19

total number of custodial workersFull Time: 9Part Time: 237

Owens Realty Services will not “lease” any employees. We will utilize our own, and the staff of our CBE vendor, MCJ Professional Cleaning Services.

Owens Realty Services offers healthcare benefits to all employees who are hired for full

‐

time work; 40 hours per week.

Owens Realty Services and our CBE vendor MCJ Professional Cleaning Services will adhere to all required criminal background check procedures under Bid #R2112705P1. Owens Realty Services utilizes the E

‐

Verify internet

‐

based system operated by the U.S. Citizenship and Immigration Services (USCIS) in partnership with the Social Security Administration. Through an automated link to federal databases, we are able to determine, very quickly the employment eligibility of new hires and the validity of their Social Security numbers.

Our teams have worked hard to meet our client’s goals and exceed their expectations. Together with our dedicated Transition Team and full corporate support for our site based teams, we have earned a reputation of providing the most comprehensive, sustainable services in the industry. This is evidenced by ability to retain clients over a long

‐

term basis, such as: City of Orla ndo – Orla ndo Ve nue s – 7 ye a rs City of Orla ndo – Orla ndo City Ha ll – 11 ye a rs Florida A&M Unive rs ity Colle ge of La w – 12 ye a rs Unive rs ity of S outh Florida a t S a ra s ota /Ma na te e – 7 ye a rs City of Winte r P a rk, Florida – 11 ye a rs S ta te of CT – DOT – S e rvice Are a s – 8 ye a rs Ca pitol Re gion Educa tion Council – 17 ye a rs S ta te of Ne w York Office of Ge ne ra l S e rvice s – 11 ye a rs



Points Value: 20













SFM Services, Inc.


LITIGATION HISTORY FORM Provided LITIGATION HISTORY FORM Provided LITIGATION HISTORY FORM ProvidedProvided. Please see Financial Review Memorandum. Provided. Please see Financial Review Memorandum. Provided. Please see Financial Review Memorandum.No Florida Registration Number provided Provided Florida Registration Number Provided Florida Registration NumberAFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM Provided AFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM Provided AFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM ProvidedRefer to Risk Management Memo Refer to Risk Management Memo Refer to Risk Management Memo

Provided Provided ProvidedMcNeil's Cleaning LLC Owens, Renz & Lee Co., Inc. SFM Services, Inc.

Owens Realty Services

47-1997135 06-1300465 59276688779655888 62.068.2773

www.mcneilscleaningllc.com www.owens-services.com www.sfmservices.com1299 Farnam St suite 300Omaha Ne 68102

2 Summit Place, Branford, CT 06405

9700 NW 79th Ave.Hialeah Gardens, FL. 33016

1299 Farnam St suite 300Omaha Ne 68102

1646 33rd Street, Orlando, FL 32839

9700 NW 79th Ave.Hialeah Gardens, FL. 33016

402-401-2777 203-820-6600407-386-3492

30581824243058183510

Limited Liability Company (LLC) Corporation CorporationF04000002756 M44559

Trevor McNeil Robert D. Owens, President/CEO - 100% Shareholder Jose InfanteChristian Infante

Leigh Turner, Operations [email protected]

Randall K. Ziegler, Executive Vice [email protected]

Christian Infante, [email protected]

Jose Infante, Vice [email protected]

No No No

No No No

No No No

No Yes Yes

http://www.mcneilscleaningllc.com/

http://www.owens-services.com/

http://www.sfmservices.com/











SFM Services, Inc.


No No No

No No No

No No No

No No No

N/A Yes35%

Yes45%












Points Value: 10

Sunshine Cleaning Systems, Inc.

3445 NE 12th TerraceFt. Lauderdale, FL 33334

Triangle Services of Florida, Inc dba Triangle Services

200 SE 6th Street, Suite 202Ft. Lauderdale, FL 33301

United Services, Inc.

15455 West Dixie Highway Suite D&E,North Miami Beach, FL 33162

See proposal for detailed response.1.1) a. Project Superintendent.Randy Kierceb. Site supervisors.Main Library: Bob Bastian and David MelendezMain Courthouse: Bruce Walker and Bernard Pierre LouisGovernment Center: Bob Bastian and David MelendezDerek Auckland Quality Control at Main Library and Government CenterOlivia Aguliar Quality Control at Main Courthouse

See proposal for detailed response.1.1) Project Superintendent. Patti Rojas

Professional and Technical Support:Lonnie Fine, CEO. Lonnie has over 45 years of experience in facilities and aviation support services.Perry, Fine, President, has nearly 40 years of experience in the facility services and aviation support business.Steven LoBasso, CPA, Chief Financial Officer, has over 15 years of industry experienceJohn Ruppel, VP of Operations and Special Projects, sup

‐

ports all facilities service and maintenance operations.Scott Murray, Vice President of Aviation Services, recently joined the Triangle Services family. Scott has over 25 years of Aviation/Airport management experience in operations, quality assurance, leadership, and business development roles.Brian Westphal, VP Business Development, Brian has more than 15 years of operations and maintenance experience with TriangleMark McCullough, Director of Technical Support, has over 30 years of industry experienceJudson Woodings, Director of Environmental Health and Safety, has over 15 years of industry experience and numerous certificationsPatti Gulino, Manager of Employee Satisfaction/Human Resources, has a twentytwo year background in Human Resources

See proposal for detailed response.1.1) Management is the front line for the service provider. The manager and any of his assistants have to carry the torch on a day-to-day basis. Some management is there with the intent of keeping everything status quo, not improving it._At United Services Inc., I as president, want to enforce values in my management staff that ultimately are reflected in improvements to the account, and the aesthetics of my customer's surroundings.That's one of the reasons United Services, Inc. is now so stringent in the selection oftop management to represent me. I pay top dollar for seasoned, aggressive, computer savvy, building maintenance managers. They are hand picked by me and me alone.That's why management and supervisory staff now receive 80 hours of training in their ftrst 90 days of service with me. That's two weeks of full time training. Strength and leadership in management are absolutely essential to a successful relationship with our clients, as well as our employees.Rarely will you find a contractor who can deftnitively state who his managerial staff, supervisors and support employees will be for an account of this magnitude, prior to an award of a contract. To carry that overhead, or plan so far in advance is just not feasible. It is for this reason that United Services includes job descriptions for the hiring of additional personnel, detailing responsibilities we look towards these positions to demonstrate a proftciency in.We respectfully enclose a brief statement on qualifications and experience of our Project Superintendent, as well as one of our Regional Managers and other personnel who will have direct responsibility for the account. These employees represent managers who currently are employed by United Services, with similar responsibilities.

Other Local Key Support Individuals:Our local management team shown below have well over 75 years of combined experience working with Broward County custodial operations from Triangle Services of Florida, Inc. over the last 18 years. Triangle has had a relationship with all of the Broward County Large Facilities over the last 18 years, including the Public Safety/BSO, Libraries, Government Center, Courthouse(s) old and new and other locations management by Broward’s FMD over the years.Ali Rojas, Office ManagerGladys Stella Alvarez, Project ManagerPatty Rojas, Branch Manager and Overall Project ManagerBrian Westphal, VP Business DevelopmentJorge Mailhe, Janitorial SupervisorDianeth Cardenas, Project SupervisorLonnie Fine, Chief Executive OfficerPerry Fine, President

Aside from those positions, United Services, Inc. will look to hire additional supervisory personnel, as well as employees to staff the account. Our hiring process (described in the Approach to the Work and Management Plan) will ensure only qualified employees meeting the work requirements of Broward County are hired. Job descriptions for those positions have been included as well.In addition, and where the county of Broward is agreeable, we will look to retain some of the existing staff and supervisory personnel, aiding in creating a smoother transition.



Points Value: 5


Points Value: 10







1.2) Resumes of key employees provided for:Randy Kierce, COODerek Auckland, Regional Sales & Quality ControlBruce Walker, Area ManagerBob Bastian, Project Manager/Site SupervisorDavid Melendez, Owner Dammel CleaningBernard Pierre-Louis, Owner L&B Janitorial Services

1.2) Resumes of key employees provided for:Ali Rojas, Office ManagerGladys Stella Alvarez, Project ManagerPatty Rojas, Branch Manager and Overall Project ManagerBrian Westphal, VP Business DevelopmentJorge Mailhe, Janitorial SupervisorDianeth Cardenas, Project SupervisorLonnie Fine, Chief Executive OfficerPerry Fine, President

1.2) Resumes of key employees provided for:Victor Milian, Senior Project SuperintendentCarlos David Uribe, Area ManagerLazzaro De La Fe, Site Supervisor-Account ManagerRaymond L. Pardo, PrincipalDavid M. Quigley, Vice PresidentRob Joseph, Quality ControlIvelisse Garcia, Personnel Director

RAYMOND L. PARDOAmneris Pardo

See proposal for detailed response.Firm provided narrative:2.1)Understanding the specifications is the key to meeting and exceeding quality standards on any job. Another important factor is understanding the customer’s expectations. Having worked for Broward County for many years, and having worked with numerous city and municipal governments for over four decades, Sunshine has gained valuable experience in cleaning all types of facilities.

Sunshine intends to meet and exceed quality standards very systematically. For the past four years Sunshine has been a certified by ISSA and the American Institute of Cleaning Sciences as a CIMS-GB firm. CIMS stands for Cleaning Industry Management Standard, and GB is for Green Building. Through CIMSGB, Sunshine offers Quality Management System (QMS) standards that necessitate establishing and meeting its customers’, as well as its own, requirements for the project at hand. CIMS Applies to management, operations, performance systems and processes. We use Standards to help us deliver consistent, quality services designed to meet the customer’s specifications. Of the hundreds of thousands of commercial cleaning companies worldwide there are only a few hundred companies CIMS certified. With standards everything is measured with the specifications in mind.

As far as adequacy of weekly service hours, we believe our hours for service are accurate to meet the specification. We are very familiar with this work and are confident in our staffing. Sunshine conducts careful work loading that takes into consideration each task and operation. As work proceeds there may be instances where adjustments need to be made but our experience shows that our initial estimates are usually accurate.

See proposal for detailed response.Firm provided narrative:2.1)Triangle Services’ use of technology is celebrated throughout the services industry. As tasking and scheduling assignments are crucial factors in controlling workloads and maximizing the efficiency of our workforce, our staffing and reporting methods are no exception. Our proprietary software is a comprehensive solution to delivering cost

‐

effective janitorial services without compromising service quality. This technology, when combined with Triangle’s 50 years of janitorial experience, yields appropriate staffing levels, extensive reporting, and state

‐

of

‐

the

‐

art customer

‐

contractor communication.

Information provided for:Standard Operating ProceduresBuilding Specific Green Cleaning PlanPowered Equipment Use/Maintenance PlanRequirements for Products, Supplies and EquipmentCleaning Procedure Requirement.Vacuum Use and MaintenanceRoutine Hard Floor MaintenancePeriodic or Restorative Hard Floor MaintenanceCarpet Care Routine MaintenancePeriodic and Restorative Deep Extraction CleaningDisinfectionRestroom CareCommunications RequirementsTraining RequirementsHard Floor Maintenance ProceduresDamp Dust Mopping with a Micro Fiber Flat Mop

See proposal for detailed response.Firm provided narrative:2.1)United Services takes no exceptions to the minimum service hour requirements. Our submitted work order software described below indicates how we will meet minimum work tasks and by directly interfacing with our quality assurance program, will show how we intend to me the quality standards.Our proposal, and the proposed staffing schedules are a direct result of the walk through, questions and answers period, the bid specifications and our experience.The utilization of square footage for all of the buildings and the assigned task frequencies as outlined within the specifications were utilized in detennining staffing levels for all contracts.United Services, Inc. now uses Compu-Clean, a work order and time management scheduling software developed by Spartan Chemicals, a leader in the cleaning industry in the provision of chemicals and supplies.The advanced scheduling features allows work order assignment to each and every employee, and those work order numbers to be printed as part of payroll in the verification of work assigned versus work completed, for total labor management tracking. This allows tighter management control of where employees are working, what employees are doing and how long it is taking. It also simplifies the scheduling process and allows management to immediately spot employee attendance discrepancies, through computer-highlighted alerts, identifYing urunanned areas, thus allowing for immediate resolve.

There are no minimum proposed service hours.

Keys to meeting minimum work tasks and interfacing with normal building activities revolve around accurate schedules and thoughtfully planning of assignments. Sunshine has worked with dozens of facilities with a heavy population of occupants and visitors. At Ft. Lauderdale Int. Airport (FLL) Sunshine must negotiate cleaning tasks with large population crowding the terminals. Over 80,000 daily passengers come and go at FLL. At Charlotte International Airport we cater to 125,000 visitors on a daily basis. In addition, CLT has over 18,000 airport employees that stroll through our work zones. We are used to working in challenging environments with congestion throughout our workspace. In the many crowded facilities that we’ve operated in: convention centers, airports, city and county buildings, we’ve always been able to maintain a regular schedule without interrupting normal building activities. We are confident in our ability to thrive in a busy environment.

Sunshine has vast experience is maintaining public areas. We have worked for numerous public facilities including airports, convention centers, stadiums and arenas, courthouses, government centers, libraries, and other facilities with high traffic areas. In just about every case we had responsibility of taking care of the floors. Sunshine has experience in all hard floor surfaces, from tile, vinyl and synthetics, to concrete and terrazzo. One extreme example is 750,000 sq. ft. of terrazzo at the Ft. Lauderdale Hollywood International Airport. Sunshine has been responsible for that public space for over thirty years. Currently, the airport sees about 30 million passengers. That’s over 82,000 people walking across the floor every day. We’ve been able to keep that floor sparkling with a specific schedule customized for that floor. In this contract we would use the same strategy – a customized maintenance plan.

While we have not identified exceptions to the current minimum proposed hours of service we do believe that the RFP average productivity hours across all facilities, tasks, and frequencies is conservative. The use of our Computerized Cleaning Analysis Program using the current industries standards for “tasking” and “frequencies” based on floor surfaces, fixture counts can provide a more engineered approach while continuing the quality assurance, durability, look and finishes required by Broward County in the RFP definitions while still producing a lower cost solution in some of the facilities.

The work environment and the deployment of the staff presents challenges relative to blend with the existing county staff and employees. Communication is the key element and will be enhanced by scheduled meetings within the buildings services to ensure the expectations are met without disrupting the business at hand. This has worked in the past and we will encourage the participation in this program. The integration of a cleaning program into the existing building profile and character is something that we’ve done very successfully in Broward County at various building, Government Center, BSO Facilities, Large Libraries and Judicial facilities over the last 18 years.

The appearance of common or public area makes a lasting impression on all visitors and staff. Therefore, Triangle makes cleanliness and appearance our foremost objective. Triangle’s operation plan is based upon over 50 years of providing the highest quality custodial services.It is Triangle’s approach to providing our customers with the highest quality contract performance focused on our ability to analyze the work requirements and assemble an organization that is flexible and responsive to our customers’ requirements.

Based on the information gathered, we begin "work loading" the data into Compu-Clean, to develop staffing schedules consistent with the bid specifications. In work loading, we are looking for the allocation of labor required to clean specific buildings or areas. From this we can ascertain and load, supplies and equipment needed to maintain any specific area, eventually the entire proposed work schedule.With respect to public area flooring, this requires continuous policing throughout the course of the day, depending on usage, multiple times per shift, on all shifts, before a concerted effort to cleaning the area is made, usually in the after hour. It is generally recommended to remain consistent with the manufacturers specifications in the care of the floor composite, ensuring a quality appearance for the life of the product.Various floor composites differ greatly in the care needed, however by continually policing the public floors two to three times per shift as we propose, removing dust, dirt, grime and debris as quickly as possible throughout the day, before utilizing the properly diluted chemicals and "state of the art" equipment such as walkbehind scrubbers and burnishers that we are proposing, with dedicated and educated floor personnel, one can systematically ensure a clean finished floor each evening.



Points Value: 10







Provided proposed staffing chart.

Basic janitorial services will be scheduled at each individual facility by our operations team. Although many of the tasks are the same, each facility is unique. Our team will be guided by the specification for each building and area. To start the contract special attention will be given to each individual task at each facility in order to fully comprehend all equipment and time requirements. Accurately capturing all production rates is our standard operating procedure. With our experience we already have a good idea of what lies ahead but we still need to allow for flexibility

We typically spend extra time in the early startup stages to achieve a baseline of expectations. We can then work to improve on our systems and schedules. In public buildings much is dependent on the population and activities underway. We teach our team to be resourceful and flexible. A complete understanding of the specifications by management and front line staff is essential. Concentrated training for all is also an essential component for any project. High profile accounts that are a beehive of activity, such as the ones in this contract, require an extra amount of focus and attention.

Sunshine uses a variety of reporting systems to compare actual performance vs. scheduling for regular service. Standard inspection reports are used on a daily basis. Each inspection report is designed for the area being serviced based on the facility’s specification. These inspection reports are typically used by supervision, project managers and area managers. Below is a sample of a typical inspection report. Another tool we use is our eHub described below in more detail. An actual screen shot of how that program looks at one of our accounts provided.

Facilities that have special cleaning/staffing /operations needs will be identified early on in the Transition Process and those resources and allocations of staffing resources (i.e. manhours) will be allocated based on the facility needs. Consultation with the Broward County Facilities staff will certainly be a priority during the initial transition planning. Broward County’s General Specifications Section 2.6, 2.6.1 and 2.7 also dictate the use of staffing and basic schedules which will be maintained unless otherwise modified by Broward Facility Staff.

Provided chart of building teams

The coordination of special work and project work will be discussed and approved by the appropriate Broward County Facilities staff/building staffs to be consistent with the definitions of such in the RFP, General Specifications and all other written documentation provided by Broward County.

Quality Tracking and Inspection are track with dash board views created enabling instant looks and views. Provided sample snapshot of report.

Triangle Services over the years has respond to Emergencies large and small with exceptional results that have distinquished those efforts.Triangle has come to the needs of Broward County over the last 18 year many times from Hurricane flooding where additional time/materials and supplies in deperate times required some unique and coordinated efforts by our Staff. Most recently, the Courthouse startup whereby Triangle Service’s management received a call Saturday morning Feburary 15, 2014 needing to staff the Courthouse that following Monday with over 80 cleaners, equipment and supplies as the County ran into an emergency situation with the incumbent vendor no longer being able to provide services.

The formulation of our staffing plan was prefaced by determining facility square footage, room designation purposes where allowable, the composition of floor surfaces as indicated within the specifications, the specific tasks appropriate for the area, and the desired frequency of the tasks.

Contract #1 Staffing Schedule:Project Manager will be assigned to this account on a part time basisUnited Services will have 3 supervisors on site dailyUnited Services proposes the daily cleaning of the facility with approximately 14.5 full-time equivalents and will utilize one day employeeProposes the supervision of a team worker (1) within the project crew that will be responsible for all daily project work tasksProposes a project crew of three (3) utilizing the Team Worker above

Contract #2 Staffing Schedule:Project Manager will be assigned to this account on a part time basisUnited Services will have 2.5 supervisors on site dailyUnited Services proposes the daily cleaning of the facility with approximately 12 full-time equivalents and will utilize one day employeeProposes the supervision of a team worker (1) within the project crew that will be responsible for all daily project work tasksProposes a project crew of three (2.5) utilizing the Team Worker above

Contract #4-North Wing Staffing Schedule:Project Manager will be assigned to Contract #4 on a full time basisUnited Services will have 2 supervisors on site dailyUnited Services proposes the daily cleaning of the facility with approximately 9.5 full-time equivalents and will utilize one day employee

Sunshine can play an integral role in the preparation, damage control and clean-up phases of these threatening events. Regarding weather related incidents, our staff will coordinate with you to provide services that prepare your facility for the storm and to help control damage once the storm has passed. We will then provide emergency cleaning services to return your facilities back to a normal operational state as quickly as possible. We’ve been tested many times under these circumstances and, for us, this process has become more routine.

This is where being a large local company is an advantage. Our headquarters and warehouses are centrally located in Broward County. Equipment, personnel and supervision can quickly be assembled, staged, and placed on-site to begin clean-up operations for any disaster. Such rapid response reduces down time and damage caused by standing water and will bring your facility back to a normal operational mode as quickly as possible. Sunshine possesses large portable and truck mounted extracting equipment, drying fans, generators, trucks, and other heavy equipment to assist in the recovery. We’ve deployed our team on dozens of occasions over the years and understand the urgency required. Weather it’s a broken pipe or a category 5 hurricane we have the equipment, personnel, and experience.

Provided "Employee Recall Plan/Actions Proposes the supervision of a team worker (1) within the project crew that will be responsible for all daily project work tasksProposes a project crew of three (3) utilizing the Team Worker for all of contract #4

Contract #4-East Wing Staffing Schedule:Project Manager will be assigned to Contract #4 on a full time basisUnited Services will have 1 supervisors on site dailyUnited Services proposes the daily cleaning of the facility with approximately 5.00 full-time equivalents and will utilize one day employeeProposes the supervision of a team worker (1) within the project crew that will be responsible for all daily project work tasksProposes a project crew of three (3) utilizing the Team Worker for all of contract #4

Contract #4-Midrise Staffing Schedule:Project Manager will be assigned to Contract #4 on a full time basisUnited Services will have 1 supervisors on site dailyUnited Services proposes the daily cleaning of the facility with approximately 2.75 full-time equivalents and will utilize one day employeeProposes the supervision of a team worker (1) within the project crew that will be responsible for all daily project work tasksProposes a project crew of three (3) utilizing the Team Worker for all of contract #4



Points Value: 5







If awarded the contract for the County’s Various Facilities, Sunshine fully anticipates a transition that is visible, not in a disruptive sense, but an obvious difference and improvement from day one. This will occur in the way our team looks, conducts itself, performs, and serves. Sunshine has participated in dozens of large scale transitions and start-ups over the years. Our goal is to quickly get up to speed in offering our services with quality, efficiency, enthusiasm and a customer service approach. The following plan summaries options designed to maintain continuity without interruption to airport operations.Equipment will be transitioned with the help of equipment manufacturer reps, our long time suppliers, and Sunshine’s transition team.We will work with County staff to identify opportunities to transfer supplies and equipment as soon as is reasonable utilizing our onsite team to monitor the process.In staffing an account we typically collect information and interview the current staff with the intention of retaining as many quality employees as possible.

Our operations team, along with all supervisors, will comb through the specifications and review individual facilities to document all areas under our responsibility. This forms the basis of our inspections. Each customized inspection works in consort with our work plan.Inspection begins with the front line staff. Do it right the first time is still our credo. We also employ multi-level inspection programs on a regular basis to ensure compliance with specifications as well as overall good cleaning techniques and safety practices. This involves supervisors and managers who thoroughly understand the specifications and train the line staff to complete tasks with efficiently and quality in mind.

Provided sample transition planDay 30 to Day 28: 1. Place ads for supervision 2. Select start up team 3. Hold pre

‐

start

‐

up planning meetings 4. Contact vendors to notify of probable requirements 5. Research housing/travel arrangement for start

‐

up team 6. Compile start

‐

up kitDay

‐

28 to Day

‐

22: 1. Deploy start

‐

up team to job site 2. Hold introduction meeting with contract representatives 3. Site orientation and tour 4. Establish office/base of communications 5. Place orders for required office equipment 6. Place ads for hourly personnel 7. Interview, scree, test supervisory candidates, 8. Try to meet with existing contractor to ensure smooth transition 9. Communicate to existing staff that employment opportunities are likely, predicated on maintaining service level through transition 10. Contact job services, placement companies, civic groups, etc. 11. Hold separate meetings with safety and quality team to determination customization requirements 12. Perform in

‐

depth productivity study 13. Set up accounts with local vendors, banks, etc.Day

‐

21 to Day

‐

15: 1. Progress meeting 2. Select supervisory candidates 3. Interview, screen hourly staff 4. Develop customized safety and quality inspection programs, incorporating contract and site requirements 5. Develop work loading plan based on productivity study 6. Take delivery on office equipment 7. Take inventory of materials, supplies, and equipmentDay

‐

14 to Day

‐

8 1: Progress meeting 2. Supervisor training and orientation 3. Interview and screen hourly staff 4. Begin final hiring processing for hourly staff 5. Finalize customized safety and quality inspection programs 6. Develop work schedule and shift assignments 7. Order required materials and equipment 8. Order uniformsDay

‐

7 to Day: 1. Progress meeting 2. Continue to interview, screen and hire as required 3. Designate and train quality and safety coordinators from supervisory staff 4. Review safety and quality inspection program with supervision 5. Hourly staff orientation training, including company history, basic safety, right to know,

Provided Summary of Continued Quality Improvement Programcomprised of Two (2) major components;1. Standard Quality Improvement Program (Inspection/Follow up)2. Formal Quality Circle Meetings

The Quality Circle results are used as guides for Redefinition of Methods, Retraining, in new Methods & Progress Reviews.

Provided info:Safety & Accident PreventionStaffing Contingency PlanOSHA Incident RateOutside Ouality Assurance Consulting ServiceUtilization of Technological Advances

Experienced management coupled with a solid quality control program will guarantee service quality will be maintained. All are involved in quality control and all are trained to understand their role in this project. We also have a Quality Control manager that is involved in all of Sunshine’s accounts. He will be very active in this account as we move forward.

Sunshine uses a variety of reporting systems to compare actual performance vs. scheduling for regular service. Standard inspection reports are used on a daily basis. Each inspection report is designed for the area being serviced based on the facility’s specification.

Below are just some examples that can be easily implemented for green cleaning practices:• Color coded cloths to reduce cross-contamination• Micro-fiber mopping systems• Chemical management/dilution systems to reduce waste and expenses• HEPA filtration vac systems and the dry method of carpet care• Green Seal cleaners, CARB VOC compliant and other certified chemicals• Efficient floor machines using less chemical, water and energy to prolong the life of the surface• Water-fed pole window cleaning system to eliminate chemicals and increase safety• Products in larger containers to reduce packaging materials and shipping resources• Training specific to Sunshine’s GCSOP with an emphasis on safety• Focus on hand hygiene and touch points• Collecting occupant feedback for evaluation and continuous improvement• Educating, training, and motivating custodial staff to work in an environmentally responsible manner

Contract Start Day (Day 1): 1. Start operation 2. Inspect and monitor to ensure compliance to quality and safety program 3. Progress meeting 4. Retrain as required

The Quality Program and technology platform described above in the Work Plan enable the inspection programs to be realtime and measurable in terms of compliance but also in terms of establishing KPI’s (Key Performance Indicators) to benchmark daily, weekly, quarterly and other scheduled tasking.

By implementation of a quality assurance administrator whose duties and job description are described in section 1.1 If awarded this position will be assigned to the qualified candidate. Combining a dedicated Quality Manager couple with the automation and technology pieces described within we can not only assure compliance but we can demonstrate visually and with significant data (from the arsenal of technology in place here at Triangle) in reports the conditions and ratings of your facilities.

With the actual tasks, frequencies, rooms, space, buildings, etc.. compiled and inputted into our CAP program we have the baseline from which performance and outcomes can be measured, reviewed, displayed and analyzed.

The use of Triangle’s Green Cleaning Manual GS42 in which practices, training and processes are described to promote Green activities and practices are capture will be a first and foremost part of our programs as previously described in the Work Strategies and Work Plan sections within.



Points Value: 5







Sunshine’s current inventory of heavy equipment described above includes;Two (2) Rotomac escalator cleaners. One Rotomac 360 (12 Brush) and the ET15B (15 brush)Five (5) Cimex X46 escalator tread and moving walkway cleanerThree (3) Box trucks used to haul trashTwo (2) truck mounted carpet extractorsThree (3) truck mounted pressure cleaning unitsThree (3) trailer mounted pressure cleaning unitsTwo (2) portable pressure cleaning units

Since Sunshine is local, and has equipment storage facilities in multiple locations, response time will be swift. if an emergency occurs at any hour, day or night, equipment and technicians could be on-site within an hour.

Sunshine’s current inventory of machinery for floor care includes;Thirty (30) Upright commercial vacuumsTwenty (20) Back Pack commercial vacuumsFive (5) Windsor riding vacuumsFifteen (15) Wet/Dry vacuumsFive (5) Portable carpet extractorsTwo (2) Nilodor certified pile lifting vacuumsTwo (2) HTC GL450 floor grindersTwo (2) HTC 800 classic floor grindersTen (10) 20” floor scrubbersTwelve (12) Electric burnishers.Five (5) Propane powered burnishers

Current on hand inventory consists of:T12 Rider - Conventional Disk ScrubbingT3 Walk-Behind Auto Scrubber 20"R14 Ride-On Dual Technology Carpet MaintainerE5 - Cord Electric 5-gal. ExtractorEH4 Heated Canister Extractor6100E Battery Rider Sweeper w/back up alarm and flashing lightS9 - 35 in (900 mm) Battery Walk-Behind SweeperV-WA-30 30" Wide Area VacuumWith operations in Broward County, Miami

‐

Dade, Hillsbourgh and Lee Counties we have amassed a vast array of equipment and have resources to deliver and have onsite most of this equipment within hours, but no more than 24 hours when it may be needed.

EH1, EH2, EC2, EH5 Canister ExtractorsQ12 Hard Surface CleanerT12 Compact Battery-Powered Rider ScrubberB10 Battery-Powered Rider BurnisherT3 and F14 with Orbital ScrubbingV-SMU-14 / V-DMU-14 / V-LWU-13 Upright VacuumsV-BP-6 and V-BP-10 Backpack VacuumsV-WA-30 Wide Area VacuumS5 Compact Battery SweeperS9 Large Cordless Battery SweeperV-WD-15 Wet/Dry VacuumAnd plenty of brutes, trash carts, containers and related equipment.The exact mobilization of equipment would depend on the piece and where it was location but each piece is available or equipment similar would be made available.

PROPOSED EOUIPMENT LIST:Equipment Name:"E-Mist" Roller Cart Disinfection StationNobles Bac-Pac VacuumTennant Walk-Behind Scrubber-Dust ShieldNobles Battery Ride-On BurnisherNobles Rapid-Dry Carpet ExtractorNobles Orbital Square Scrubber Floor MachineClarke Low Speed Floor MachinesClarke High Speed Floor MachinesUpright Carpet Sanitaire VacuumRubbermaid Custodial CartsEasy-Lift Desk MoverRubbermaid Buckets & RingersPowerfilter WetlDryVac

'Various miscellaneous equipment to be supplied as well, such as a sidewalk billy-goat cleaner, pressure washer, backpack blowers, floor fans, garbage tilt trucks and containers, mops, window equipment, as well as all the miscellaneous hand tools needed to perform the job satisfactorily.

All our offices are equipped with multi -functional devices that scan, print, copy, fax and e-mail. We make the effort so that we can communicate via e-mail over the Internet, our network, portable radios and our 24-hour toll free line.

Sunshine Cleaning Systems purchases all major equipment directly from the manufacturers.All equipment that goes into a new account will be new or in new condition with a full maintenance program. This maintenance plan includes preventive measures as well as regular inspections by equipment technicians. This program assures all equipment will be in top working order.

Sunshine has up-to-date workstations and laptops for in the field. We also utilize a variety of handheld computers such as tablets and smartphones to run specialized programs and monitor work and employee activity. Of course we have high capacity printers and copiers, scanners and fax machines at our headquarters and at all branch and satellite offices. We generally run Microsoft office products such as Word, Excel, Outlook, as well as Adobe, TEAM Financial software, eHub, and other specific apps.

Each piece of equipment from the vacuum to the largest piece will have Daily, Week, Monthly preventative maintenance schedules and duties assigned to each operator. For a vacuum may simply be to empty the canister or bag, clean the Heppa filter, inspect the hose, but each piece will have those specific’s and each job description will include the necessary PM’s.



Points Value: 5








Sunshine has a variety of safety training media: bound manuals, CDs, web based training, posters, etc. which makes it impractical to properly share as a digital submission for this bid. We will gladly share our training programs upon request. Below please find a synopsis of our training material.Personal Protective Equipment PPEDriving/Vehicle SafetySafety Committee MeetingsSafety CommunicationsAccident ReportingOperational/Equipment Safety TrainingGeneral Safety Inspection ProgramsSite Inspection ProgramsHazard CommunicationsBloodborne PathogensErgonomic HazardsChemical Safety MSDPlanning for EmergenciesPersonal SafetyFirst Aid ProceduresAerial and Scissors Lift Training

In-service Training

Provided link to Triangle's Safety Manual

Since our launch in 1960 Triangle Services has recognized the difference a comprehensive training program makes on performance outputs. Our training program continues to evolve as new technologies and best practices are presented.The formal training program for the custodial staff consists of three main components:Written training materials, complete with instruction methods, job training aides, and student testsComputer/Audiovisual training materials, complete with instruction methods, job training aides, and student testsWritten and audiovisual training materials, complete with instruction methods, job training aides, and student tests.

Online Training and access to cleaning programs and Manuals that are now Certified as part of the ISSA CITS (Cleaning Industry Training Standards)Employee training sessions and pass/fail are recorded electronically as it all access to the training materials so our management team and team members can stay current on training and skill development.

Provided sample of training manualsAll training, either formal or on

‐

the

‐

job training (OJT) is documented, by the individual employee and his supervisor, and maintained in a training file.

Provided link to Basics of Green Cleaning, Triangle Services Training Manual

Provided SAFETY & EMPLOYEE MANUAL

Sunshine has only performed as a prime contractor.Charlotte Douglas International Airport (CLT) – 5601 Wilkinson Blvd. Charlotte, NC 28208Description: This is a 24/7/265 job that we have performed for over seven years. We have over 300 employees on site who perform janitorial duties plus project work that includes caring for over one million sq. ft. of carpet and over 200,000 sq. ft. of terrazzo floor polishing, window cleaning, pressure cleaning, and specialty escalator cleaning.1.2 Million Sq. Ft. cleanableSome buildings and structures rise to over six stories at CLTSunshine has approximately 302 employees at CLT with 35 in supervisory roles.There are over 18,000 employees and over 46 million (126,000 daily) passengers annually at CLTStart date: 2010 End date: 2020Contract value: $8.2 Million annuallyOperation is 24/7/365, We employ three shiftsAll employees must pass federal background/criminal history checksCLT adheres to several green building maintenance standards with which we assist.

Broward College, Central Campus - 3501 Davie Rd, Davie, FL 33314Description: Sunshine provides janitorial services to twenty-five (25) campus buildings, plus window cleaning up to eight feet, and pressure cleaning all sidewalks and entranceways.650,000 sq. ft.Some building heights reach four storiesSunshine has approximately 39 employees with 3 supervisors

a) Lorain County Community College 1005 Abbe Rd, Elyria, Ohiob) 1,200,000 square feetc) 3 stories (height of building)d) 42 employees 3 supervisorse) 13,000 students, 1607 faculty and stafff) Start date: July 1 2013 end date: June 30 2017g) Contract Value: $1,000,000 annuallyh) Service provide 6 days per week, emergency service 24/7i) Requires background checksj) There are LEED certified Green Buildings on Campus

a. Tampa International Airport (TPA) 4160 George J. Bean Pkwy., Suite 1100, Tampa, FL 33607b. 1,800,000 SFc. 4 Storiesd. 238 Triangle Employees – 8 Supervisorse. Annual passengers: 17 million Approximately 190 employeesf: 1980 thru September 30. 2015g. Contract value: $8,500,000h. 24/7/365 Janitorial Operations for over 1.5 million square feet since 1981i. Extensive background checks in cooperation with Home Land Security required.j. Green Cleaning products and services provided

a) Fort Myers International Airport

‐

Lee County Aviationb) 1M SFc) 5+ Storiesd) 185 Employees

‐

9 Supervisors

City of Miami BeachAlex Denis Procurement Director Purchasing DepartmentMiami Florida, 33130305-673-7490Square Footage: 1.75 millionEstimated Value: $1,700,000.00 annuallyUnited Services, Inc. is responsible for 49 buildings located within the City of Miami Beach, totaling almost three million square feet, using approximately 61 employees. Background checks are mandated.

Mary Brickell Village901 South Miami A venue Suite 206Miami Florida, 33130Contact: Alein CadalsoEstimated Value: $500,000.00 annually

New Jersey Institute TechnologyUniversity Heights Newark, N.J. 07102-1982Contact: Mr. Charles Nieves973-596-5721Square Feet: 2 million plus$600,000.00Janitorial Cleaning Services Over 30 Buildings2+ Million Sq. Feet 5/14 - 5/19



Points Value: 20



Points Value 5







There are over 30,000 students and hundreds of faculty and staff on this campus.Start date: 2016 End date: 2023Contract Value: $1 million annuallyWe are on campus 24 hours per day five days per week plus a crew that provides weekend service.All employees must pass a comprehensive background screening and criminal history checkBroward College adheres to several green building maintenance standards and has a gold LEED certified facility on campus. We assist and comply with all green cleaning programs.

Palm Beach International Airport- 1000 Turnage Blvd. West Palm Beach, FL 33406Description: This is a 24/7/265 job that we have performed for over five years. We have approximately 130 employees on site who perform janitorial duties plus project work that includes carpet care and hard floor care.One million sq. ft.Garage building measures five storiesSunshine has 130 employees at this accountPalm Beach Airport hosts approximately 6.3 million passengers annuallyStart date: 2012 End date: 2017$2.1 Million contractOperation is 24/7/365 Sunshine employees three shiftsAll employees must pass a comprehensive background screening and criminal history checkPBIA adheres to several green building maintenance standards with which we assist.

e) Total number of facility users, i.e. employees, clients, customers, passengers, etc.f) Start date and end date of contract since 2000 (total 14 years)g) Contract Value: $4,000,000 plush) Service available and required 24/7i) Background checks requiredj) Green Products, equipment and procedure utilized.

Obviously our current work here at Broward County; Government Center and Old Courthouse as well as the new Broward County Judical Complex speaks for itself.

Coccia Reality & TrustPrime Office Buildings Locations, Class "A" in nature.636 Kearny Avenue Kearny, NJContact: Mr. John Kwapniewski201-997-7000Estimated Value: $900,000.00 annually

Miami Design District3841 NE 2nd Avenue, Suite #400 Miami, FI. 33137Contact: Mr. Karem Kayser V.P. Property ManagementPhone: 205-722-7100Estimated Value: $1 ,000,000.00 annuallyWe provide a wide array of services, inclusive of maid and porter services, janitorial services, window washing services and pressure washing services through the employment of over 50 full and part-time employees, required to undergo extensive backgrounds checks prior to employment.

City of NewarkDivision of Public Buildings820 Broad Street Newark, N.J. 07102Contact: Mr. Khalif Thomas973-733-8081Estimated Value: $3,700,000.00 annuallyWe have a cleaning staff requiring mandated criminal background checks of 94 employees in those buildings over 16 hours a day, ensuring a clean environment for employees as well as visitors. Several Buildings are staffed 24 hours per day. Porter services are available in several of the buildings as well.
















Sunshine is currently working on dozens of projects at this time. In our airport division, one of our biggest contracts is the Ft. Lauderdale Hollywood International Airport. We employ over 300 at that facility. It is a 24/7/365 job and we’ve had that contract for over thirty years. We also clean the West Palm Beach airport with approximately 120 employees. This contract is also 24/7/365. Charlotte Douglas International airport is another large account for us. We have nearly three hundred employees working 24/7/365 at CLT, which sees more that 46 million passengers annually. We are in our seventh year at the Charlotte airport. We also have contracts with Tampa Int. Airport, Columbia Int. Airport, and Piedmont Triad Int. Airport.Other south Florida jobs include cleaning Broward College’s Central Campus, Nova Southeastern University, the Cities of West Palm Beach, Highland Beach, and Deerfield Beach. In the Carolina region Sunshine works with the City of Charlotte at their venues such as the Charlotte Convention Center, NASCAR Hall of Fame, Spectrum Arena, and other various locations. All of these jobs and several other smaller contracts are being worked on concurrently.

Sunshine Cleaning Systems, Inc. was founded in 1976 in Fort Lauderdale, Florida by Larry Calufetti as a window cleaning company. Through hard work and a keen business sense, Larry expanded the company to include janitorial, pressure cleaning, carpet cleaning and stone and terrazzo floor diamond grinding and polishing. Sunshine has since added parking lot sweeping, specialty escalator cleaning and EnviroGuard Disinfecting Solutions to its trusted services. The company has grown to be one of the largest regional family run commercial cleaning companies.

a. business location 3445 NE 12th Terrace Ft. Lauderdale, FL 33334b. length of time in business 41 years

Triangle Services, is actively engaged in delivering Facility Services to thousands of clients daily. Several are in Southern Florida. We do not for see any of our current activity or activity in the near future impeding on our ability to deliver service to Broward County as described in this request for proposal.

There are no challenges or cause for concern anticipated.

a. business location10 Fifth Street (2nd floor), Valley Stream, NY 11581b. length of time in businessProviding exceptional service to all of our clients since 1960.c. principals and their experienceLonnie Fine, Chief Executive Office and Perry Fine, President. d. list any change(s) in ownership and date(s) of suchN/Atotal number of current employees:e. Full

‐

time: 2700f. Part

‐

time: 262total number of supervisory employees:g. Full

‐

time: 219h. Part

‐

time: 0total number of custodial workers:i. Full

‐

time: 1,198j. Part

‐

time: 22No leased employeesProvide health benefits to employeesYes, hiring is contingent on passing background check in all aviation and education and 60% of building services.

United Services, Inc. has been in the field of Housekeeping for 30 years now, we draw upon over 100 years of upper management experience, ranging from Directors, Engineers and Administrative personnel. We currently have an employee base of well over 425 employees, operating in Florida, Dade and Palm Beach Counties, New Jersey and New York.Our services include:./ Environmental (Cleaning) Services./ Engineering (Building Maintenance) Services./ Landscaping & General Grounds Maintenance./ Snow PlowinglRemoval./ Window Washing

United Services, Inc. is a corporate entity with no parent company, however it is directly affiliated with, USI Security Services, Inc., and ownership; Mr. Raymond Pardo (49%) and Amneris Pardo (51 %) has not changed since the inception of the corporation.

At current, our employees base is represented of 257 full -time employees and 166 parttimeor per-diem employees. In addition, United Services employs 32 employees with supervisory responsibility, of which only three act in a part-time capacity, for a total of approximately 455 employees.United Services, Inc. does not lease employees, nor do we sub-contract any of our work at this time.

United Services provides health benefits through contract mandates.

principals and their experience:Laura Coenen, CEO - Laura has been Sunshine’s CEO for the past year and a half. In total she has worked for Sunshine for 8 years. Randy Kierce, COO Randy has worked at Sunshine for more than 21 years.Erin Calufetti Schumacher, Window Cleaning Manager, Erin has worked for Sunshine for more than 14 years.Jenna Auckland, Marketing Manager worked for Sunshine for two years

Sunshine was founded by Larry Calufetti in 1976. After the death of Larry, the company was placed in a family trust and is now headed by Larry’s sister, Laura Coenen, CEO. This ownership change came February 1, 2016. Sunshine is a now a woman owned corporation.

total number of current employees:e. Full-time 680f. Part-time 150total number of supervisory employees:g. Full-time 75h. Part-time 12total number of custodial workers:i. Full-time 575j. Part-time 150

Sunshine completes work with own employees. We do not lease employees

We offer health benefits to all full-time employees

Criminal background checks are completed on all Sunshine employees.

Specific to criminal background checks, and as previously indicated, one of the owners of United Services, Inc. is associated with a security firm. As mandated by law, all of those employees are required to have background checks conducted on them prior to licensing, as well as placement at an account.



Points Value: 20















LITIGATION HISTORY FORM Provided LITIGATION HISTORY FORM Provided LITIGATION HISTORY FORM ProvidedProvided. Please see Financial Review Memorandum. Provided. Please see Financial Review Memorandum. Provided. Please see Financial Review Memorandum.Provided Florida Registration Number Provided Florida Registration Number No Florida Registration Number providedAFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM Provided AFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM Provided AFFILIATED ENTITIES OF THE PRINCIPAL(S) CERTIFICATION FORM ProvidedRefer to Risk Management Memo Refer to Risk Management Memo Refer to Risk Management Memo

Provided Provided ProvidedSunshine Cleaning Systems, Inc. Triangle Services of Florida, Inc United Services, Inc.

Triangle Services

592142301 112371379 22318755803 272 2852 803403815www.sunclean.com www.triangleservices.com3445 NE 12th Terrace Ft. Lauderdale, FL 33334

200 SE 6th Street Suite 202Ft. Lauderdale, FL 33301

15455 West Dixie Highway Suite D&E, North Miami Beach, FL 33162

3445 NE 12th Terrace Ft. Lauderdale, FL 33334

200 SE 6th Street Suite 202Ft. Lauderdale, FL 33301

15455 West Dixie Highway Suite D&E, North Miami Beach, FL 33162

95477208849545667329

954-929-0509954-929-0590

30552132245618474895

Corporation Corporation Corporation (New Jersey)F47062 491774Laura CoenenErin Calufetti SchumacherRandall KierceJenna Auckland

Lonnie Fine, CEOPerry Fine, PresidentSteve Lobasso, CFO

Raymond Pardo, President

Randy Kierce, [email protected]

Bruce Walker, Area [email protected]

Brian Westphal, VP Business [email protected]

Patty Rojas, Branch [email protected]

Raymond Pardo, [email protected]

No No No

No No No

No No No

No No No

http://www.sunclean.com/

http://www.triangleservices.com/













No No No

No No No

No No No

No No No

N/A Yes5%

Yes20%









able business services, inc. american facility services ...€¦ · follow-up. we will have methods...

Documents