business mentors how to create an exceptional company and motivate your staff phillip rosebrook...
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Business Mentors
How to Create an Exceptional Company and Motivate Your
Staff
How to Create an Exceptional Company and Motivate Your
StaffPhillip RosebrookBusiness Mentors
Phillip RosebrookBusiness Mentors
Business Mentors
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Company Culture
Business Mentors
Where to Start?Where to Start?
Right peopleRight systemGive tools to succeed
Provide feedback
Right peopleRight systemGive tools to succeed
Provide feedback
Business Mentors
HiringHiring
Proper screening processGood advertisingSelection and interviewsAlways check referencesPerformance expectations
Job descriptionsQuantifiable benchmarks
Proper screening processGood advertisingSelection and interviewsAlways check referencesPerformance expectations
Job descriptionsQuantifiable benchmarks
Business Mentors
FeedbackFeedback
30/60/90 Reviews
Annual performance appraisal
360 Review MBWAFormalized process
30/60/90 Reviews
Annual performance appraisal
360 Review MBWAFormalized process
Business Mentors
Informal FeedbackInformal Feedback
Recognize worthwhile achievement
Praise publicly and oftenBecome a cheerleader
Criticize privately
Only criticize direct reports
Recognize worthwhile achievement
Praise publicly and oftenBecome a cheerleader
Criticize privately
Only criticize direct reports
Business Mentors
StarsStars
Business Mentors
CommunicationCommunication
Company MeetingsOne of the most important team building opportunities
Overlooked element of organizational dynamics
Impacts customers and employees
Company MeetingsOne of the most important team building opportunities
Overlooked element of organizational dynamics
Impacts customers and employees
Business Mentors
Company MeetingsCompany Meetings
Company businessVisionSafety trainingGoal updatesDivisional reportsUpcoming activities
Company businessVisionSafety trainingGoal updatesDivisional reportsUpcoming activities
Business Mentors
Meeting Agenda Cont…Meeting Agenda Cont…
New staff IntroductionsVictoriesAwards and celebrationsUpcoming activities
New staff IntroductionsVictoriesAwards and celebrationsUpcoming activities
Business Mentors
EventsEvents
Create social evntsInvolve families
Community service
Reward for goal achievement
Create social evntsInvolve families
Community service
Reward for goal achievement
Business Mentors
Divisional CommunicationDivisional
CommunicationTeam involvement
Internal trainingProject reviews and assessmentDivisional performance & challenges
Team building Social opportunitiesLunch as a rewardNames, slogans, etc
Team involvementInternal trainingProject reviews and assessmentDivisional performance & challenges
Team building Social opportunitiesLunch as a rewardNames, slogans, etc
Business Mentors
Upward MobilityUpward Mobility
Allow staff to see a futureTraining opportunitiesInvest in your peoplePost openingsExplain steps to move up
Beware of Peter’s Principle
Allow staff to see a futureTraining opportunitiesInvest in your peoplePost openingsExplain steps to move up
Beware of Peter’s Principle
Business Mentors
CompensationCompensation
Pay is important but not the mostPay at least average but not too much
Provide incentivesMake measurements clearEasy to understandUpdate status oftenPay what you commit to
Pay is important but not the mostPay at least average but not too much
Provide incentivesMake measurements clearEasy to understandUpdate status oftenPay what you commit to
Business Mentors
Community InvolvementCommunity Involvement
Give staff an outlet for service
Allow staff a say in giving Create a balance - not too muchHave a plan and budget each year
Give staff an outlet for service
Allow staff a say in giving Create a balance - not too muchHave a plan and budget each year
Business Mentors
Staff Quality of Life Issues
Staff Quality of Life Issues
“You cannot be at work thinking about home and at home thinking about work.” Zig Ziglar
Financial education - Dave Ramsay
InsuranceTuition reimbursement programsScholarship programCounseling services
“You cannot be at work thinking about home and at home thinking about work.” Zig Ziglar
Financial education - Dave Ramsay
InsuranceTuition reimbursement programsScholarship programCounseling services
Business Mentors
LeadershipLeadership
Positive Passion Smile and have funAdmit your mistakesBe humbleBe a good citizenBe a person of virtue and company with values
Positive Passion Smile and have funAdmit your mistakesBe humbleBe a good citizenBe a person of virtue and company with values
Business Mentors
What Kind of Boss Would You Want? What Kind of Boss Would You Want?
Business Mentors
BenefitsBenefits
Longevity and experienceNew staff in tight labor markets
Free agents gravitate to winning teams
Better customer serviceEver ask a carpenter to clean a wall or extract at 2:00 AM?
Improved marginsEmployees work FOR your success
Longevity and experienceNew staff in tight labor markets
Free agents gravitate to winning teams
Better customer serviceEver ask a carpenter to clean a wall or extract at 2:00 AM?
Improved marginsEmployees work FOR your success
Business Mentors
Your Obligation as an Employer?
Your Obligation as an Employer?
Your familyEmployees familiesHealthcareRetirementChildren’s educationCitizen of your community
Your familyEmployees familiesHealthcareRetirementChildren’s educationCitizen of your community
Business Mentors
Results Results
Create a truly exceptional company
Create a legacy for your family, your employees and your community
Create a truly exceptional company
Create a legacy for your family, your employees and your community
Business Mentors
Have the Staff Now What?
Have the Staff Now What?
Have high expectationsCreate a clear vision Have solid goalsDefine company cultureHave challengesShort term victories
Have high expectationsCreate a clear vision Have solid goalsDefine company cultureHave challengesShort term victories
Business Mentors
SuccessSuccess
Employees want to be a part of something bigger than their position
Link paycheck to purposeThe foundation of an exceptional company is strong leadership
Employees want to be a part of something bigger than their position
Link paycheck to purposeThe foundation of an exceptional company is strong leadership
Business Mentors
LeadershipLeadership
TrustCommunicationFocus on results not activities
Clear directionCelebration and recognition
TrustCommunicationFocus on results not activities
Clear directionCelebration and recognition
Business Mentors
Exceptional Company Exceptional Company
Industry shake outDo you have a company or job?What is your legacyHow will you spend your time and for what result?
Back to culture
Industry shake outDo you have a company or job?What is your legacyHow will you spend your time and for what result?
Back to culture
Business Mentors
ClosingClosing
Thank you for your attention
Phillip Rosebrook, CRBusiness MentorsELC [email protected]
Thank you for your attention
Phillip Rosebrook, CRBusiness MentorsELC [email protected]