Training Programfor

Companies who want to learn

How to evolve differently

Open the door to new opportunities.

2^ PaolaOverview

• The Socio–Economic Context– What is the reason for this training program? What areas does it cover?

• Build a Socio-Economic Solution: SMEs’ Training Program– How is the training delivered? What problems does it solve? What is? What benefits can

bring?

• Program’s Contents and Relations made for SMEs– What topics are covered? What is achieved at completion? How can I use what I have learned?

• Who we are– Who organizes this program? What is their experience? Who have the worked with?

The market challenges businesses face today

• Globalization creates many opportunities but also challenges for businesses today.

• While some challenges may be particular to a country or sector, there are many challenges that SMEs around the world have in common.

• Numerous barriers exist, so in order for SMEs to not only survive and grow, they must be armed with the correct tools and strategies to overcome these challenges and thrive.

• While there are some that the individual business cannot control ( at least for now) that does not mean they should sit back and do nothing.

• A business that decides to understand the challenges and develop a program for finding solutions is a business that puts itself in a position to achieve success.

The Socio-Economic Context in Europe

The Socio-Economic Context in Europe

The Socio-Economic Context in Europe

The Context– Critical Issues

• Global Market Actions How to internationalize? How to build a strong business network? How to enhance and benefit from cross-cultural differences?

• Designing and Manufacturing Profits How to understand the underlying needs of the customer? How to build lasting relationships with clients? How to implement quality solutions at a reasonable cost? How to integrate new business models to achieve growth?

• Control Costs and Reduce Waste How can I recycle resources, materials, patents and data? How can I reuse experience, expertise, skills and previous mistakes to build new profits and opportunities? How can I best reduce excess costs, waste, property , equipment and people?

• Knowing Your Context and its Capacity What benefits can I obtain from managing my business like a living entity? How can I make changes without creating damage or problems? How can I build an well balanced eco-cultural system for my company and clients?

A Change in Perspective

Putting the customer at the center of all business departments allows you to promote a steady and sustainable growth for the company.

2. Bring in new perspectives to see old problems in new ways. Collaborate with others, work with outside consultants and change agents to help guide you through the process and gain new insights.

1. Apply human centered design process with the aid of a change agent to put the customer at the heart of your decision making and strategy. How do your decisions ultimately effect your client? Look for where might you be creating an obstacle or difficulty for your client.

3. Examine and expand your offline and online environment. Does it support easy exchange of information and idea cross fertilization? Does it support ideas evolving through contact and interaction or are people separate in departments and silos?

Our Approach

4. Apply social and economic Sustainability.Use background, involve people and innovate more effectively and rapidly.

5. Extend Collaboration. Support social network development inside and outside the enterprise. Archive, share and increase your cultural heritage.

Our ApproachOur Approach

• Our workshops aim to put SMEs in a position to profit from new forms of organization and management, based on collaboration and co-creation of value.

• Starting from the needs of SMEs to meet the challenges of the global market, we have six action areas (modules), with clear and measurable objectives.

• Each module is composed of more than one workshop. It is possible to select the modules of interest, most relevant to your goals and increasing your learning.

Our Offer

Courses Catalog

• WKS#1 - Innovation Competence: is your innovation culture ready for the global market?Look at the values and company culture elements needed to create real success in innovation and customer focused offerings. Gain understanding where improvements can be made within your organization to be “innovation ready”

• WKS#2 - Working with the USA - Understanding the purchasing, sales and export expectations and needs of American market customers.The same topics can be developed for other countries:– WKS#3 - Working with Slovenia– WKS#4 - Working with China– WKS#5 - Working with UK– WKS#6 - Working with Singapore– WKS#7 - Working with Iran– WKS#8 - Working with Italy

Courses Catalog

• WKS#1 - Mapping your Customer’s journey. Create a map to show all of the touch points your customer ( B2b or b2c) experiences with your organization, from discovery of your product or service, to decision making, purchasing or contracting and interaction during and after the work with your organization. Learn where “pain points are and how to make a positive and more integrated experience from your customer’s point of view so they return.

• WKS#2 - Creating a Unique Value Proposition for your customer. Interactive creation of a chart which identifies your customer’s real needs and helps you tailor your solutions and business model to meeting these needs.

• WKS#3 - Design thinking as a strategic advantage. Learn about the design thinking methodology, how it can contribute to your business success and what you can do to start including design thinking to provide your organization with a strategy that helps you and your customers.

Customer Experience Design

Courses Catalog

• WKS#1 - Business Model Canvas for Developing alternative and new business model. Generate new ideas through a visual interface which enables you to understand what works and what does in developing a successful business model for a new product, service or company. Examine alternatives to traditional offerings to separate you from the competition

• WKS#2 - Creating space for successful collaborations and idea exchange. Examine your existing work environment in terms of product management efficiency, idea generation, collaboration among departments and gaining insights to improve processes.

• WKS#3 - Blue Ocean Strategy©: winning without competing. Introducing Value Innovation and new models for organizations. We analyze how successful companies approach their reference market, building new relations and new applications. How to observe our own organization for identifying new talents and new competences.

• WKS#4 - Da cosa nasce cosa©: Managing Creativity in business. Design, develop and manage a Company Knowledge Management System is the main toll successful companies use to grow.

• WKS#1 - Introduction to Project Management. How to keep costs under control and Times of the project, how to manage risks, how to make effective presentations and meetings.

• WKS#2 - Project Management as an Approach to Work. How to reduce costs and increase the efficiency of your organization.

• WKS#3 - From Projects to Communities. How to build, manage and promote the growth of a working group.

Courses Catalog

Project Management

• WKS#1 - Social Media such as Catalyzer of opportunities. How to use social media to spread the solutions for your business and strengthen your market presence.

• WKS#2 - Social Media as Cross Training for Collaboration. How to solve conflicts through internal models of social media networking, contents sharing, peer to peer, crowdsourcing, co-design as a tool for training and updating.

• WKS#3 - Business Knowledge in Common. How to manage and develop the cultural heritage of our companies.

Courses Catalog

Courses Catalog

Change Management

• WKS#1 - Collaborative Leadership: it's not an oxymoron! How to increase commitment and cooperation of the people.

• WKS#2 - Managing the Team. How to build, manage and promote the growth of a working group: the departments communities.

• WKS#3 - Guide to Change. How your organization can get inside the engine of innovation and growth of your business.

Contacts

Paola De Vecchi Galbiatipdevecchig@gmail.comwww.solotablet.it/disruptiveprojects+39 335 7462475www.linkedin.com/in/paoladevecchiSkype: paoladvg

Kristina Toolinfo@kristinatool.comwww.kristinatool.com+39 320 077 3216www.linkedin.com/in/kristinatoolSkype: knt_milan

Design strategist and service designer; helping organizations to innovate processes, services and experiences. She applies design thinking principles as a methodology to create a user centered approach. Using visuals, mapping, and prototyping in an interactive process, she helps businesses gain insights on their customers’ values and then helps them to develop an action plan to benefit from this new understanding. Kristina has taught design and worked on design projects in the USA, Europe and the Middle East and collaborates with multidisciplinary teams to create new business models and innovation in experience for non-profits and businesses alike.

Managing Consultant and researcher in business model innovation she helps company to re-design their organization with the full involvement of staff. Experienced in project and change management in large and medium companies across several sectors, she is focused on education and coaching. Paola has a strong background in project management and R&D for multinationals in Europe, Asia and USA.She has written and published articles for both academic and professional journals on leadership and innovation.