business comm final....2

8/8/2019 Business Comm Final....2

1/26

1


2/26

2

HearingSmell

Seeing

TasteTouch


3/26

Communication skills is the ability to uselanguage (receptive) and express (expressive)

information.

Effective communication skills are a criticalelement in your career and personal lives.

3


4/26

COMMUNICATION IS THE ART OF TRANSMITTINGINFORMATION, IDEAS AND ATTITUDES FROM ONE PERSONTO ANOTHER.COMMUNICATION IS THE PROCESS OFMEANINGFUL INTERACTION AMONG HUMAN BEINGS.

ITS ESSENCES :

PERSONAL

PROCESS

OCCURS BETWEEN PEOPLE

INVOLVES CHANGE IN BEHAVIOUR

MEANS TO INFLUENCE OTHERS

EXPRESSION OF THOUGHTS AND

EMOTIONS THROUGH WORDS & ACTIONS.

TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.

IT IS A SOCIAL AND EMOTIONAL PROCESS.

4


5/26

To get and giveinformation

To persuade

To ensure understanding

To get action

To change behavior

5


6/26

Visual

Image

6

Speaking

Writing

B y

Lang age


7/26

Downwards Communication : Highly Directive, from Senior to subordinates, to

assign duties, give instructions, to inform to offer feed

back, approval to highlight problems etc.

Upwards Communications : It is non directive in nature from down below, to give

feedback, to inform about progress/problems, seeking

approvals.Lateral or Horizontal Communication :Among colleagues, peers at same level for information level

for information sharing for coordination, to save time.

In modern business environment communication extends beyond written or spoken

words to listened word. Visual dimension added by T.V., computers has given to new meaning to

communication.

COMMUNICATION NETWORKS

For al Network : Virtually vertical as per chain go command within the

hierarchy.

Infor al Network : Free to move in any direction may skip formal chain of

command. Likely to satisfy social and emotional needs

and also can facilitate task accomplishment.

7


8/26

8

Executive Director

Vice President

A.G.M.

Manager

Supervisor

Forman

SupervisorSupervisor Supervisor

Manager


9/26


10/26

Symbols with different meaning

Badly expressed message

Faulty translation

Unclarified assumption

Specialists language

10


11/26


12/26

Organizational policy

Organization rules & regulation

Status relation

Complexity in organization

12


13/26

Barriersin Superior

Attitude of Superior

Fear of challenge of authority Lack of time

Lack of awareness

Barriersin Subordinates

Unwillingness to communicate

Lack of proper incentive

13


14/26

14

SENDER RECEIVER

Feedback

receiver sender

Communicationis th ocessofsendingand eceiving

informationamong eople

Noise

Use of

channel to

transmit

themessage


15/26

15


16/26

Verbal Messages - the words we choose

Para verbal Messages- how we say the words

Nonverbal Messages- our body language

These Three Components Are Used To

Send Clear, Concise Messages

Receive and Correctly Understand Messages

Sent to Us

16


17/26

Are brief, succinct, and organized

Are free of jargon

Do not create resistance in the listener

17

SENDING MESSAGES


18/26

Nonverbal messages are the primary way that wecommunicate emotions

18

Facial Expression

Postures and Gestures


19/26

Paraverbal communication refers to the messagesthat we transmit through the tone, pitch, andpacing of our voices.

19


20/26

Listening

Requires concentration and energy

Involves a psychological connection with the speaker

Includes a desire and willingness to try and seethings from another's perspective

Requires that we suspend judgment and evaluation

20


21/26

Nonverbal

Giving full physical attention to the speaker;

Being aware of the speaker's nonverbalmessages;

Verbal

Paying attention to the words and feelings that

are being expressed

21

Key Listening Skills


22/26

Clarity

Integrity Timing

Adequacy

22


23/26

23


24/26

Maintain eye contact with the audience

Body awareness

Gestures and expressions Convey one's thoughts

Practice effective communication skills

24


25/26

It is two way.

It involves active listening.

It reflects the accountability of speaker andlistener.

It utilizes feedback.

It is free of stress.

It is clear.

25


26/26

26

Questions

???

business comm final....2

Documents