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BUSINESS ENGLISH

COMPLAINTS PREPOSITIONS

*Vocabulary:

1. to complain 7. fault 13. matter  

2. complaint 8. fog 14. a numer of  

3. !out" #. $S$% 1&. guarantee

4. in'oice 1(. !ela) 1*. goo!"&. to get t+roug+ 11. refun! 17. ill

*. ranc+ 12. to ma,e up for 18. grateful

-/

1. I0m calling to  complain aout )our cu"tomer "er'ice +elpline.

2. I0m calling to ma,e a complaint.3. I i"+ to re"ol'e "ome !out" I +a'e on )our recent in'oice.

4. I0'e een tr)ing to  get t+roug+ to )ou for to ee,".

&. -+e pro!uct" ere !eli'ere! to t+e rong ranc+.*. I0m "orr) t+at I !i!n0t get ac, to )ou "ooner.

7. -+e !ela) a"n0t our fault. It a" !ue to t+e a! fog )e"ter!a).8. I +ope )ou ill ta,e t+e nece""ar) action" to re"ol'e t+i" matter $S$%.

#. It0" not our polic) to replace item".1(. -+ere "eem" to +a'e een an error.

11. -+ere appear" to +a'e een a !ela).

12. -+e e"t "olution oul! e to gi'e u" a refun!.13. I regret to inform )ou t+at t+e pac,age +a" een lo"t.

N/1. -+e !eli'er) arri'e! on t+e rong !a).

2. If )ou can0t !eli'er on time e0ll +a'e to contact ot+er "upplier".

3. I oul! li,e to apologie on e+alf of Nippon Ham for an) incon'enience cau"e!.5/1. %lea"e accept our apologie" for t+e incon'enience! cau"e!.

2. 6e oul! li,e to offer )ou a !i"count on )our net or!er to ma,e up for our error" la"t time.

3. -+an, )ou for ringing t+i" matter to m) attention.

$BU-/

1. I0m afrai! I +a'e to complain about )our pa)ment ")"tem.2. 6e are 'er) "orr) about )our letter informing u" t+at e +a! ma!e a mi"ta,e.

3. I0m "orr) about "en!ing t+e !ocument" to t+e rong a!!re"".

6I-H/

1. I +a! "ome prolem" with t+e in"truction".2. With reference to )our remin!er on ecemer 1"t it "eem" to u" t+at an error a" ma!e.

3. 6e are not "ati"fie! with t+e 9ualit) of t+e goo!".

4. I +a'e c+ec,e! with t+e "taff in'ol'e! an! t+e) claim t+at t+e) ere not re"pon"ile.

UNE5/

1. -+e pro!uct i" no longer un!r guarantee.

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3r! LE:EL

BUSINESS ENGLISHLESSN &

/1. %lea"e fin! attac+e! a li"t of  t+e mi""ing item".

2. -+ere ere a numer of  mi"ta,e" on t+e in'oice.

IN ; IN-/1. In fact e +a! alrea!) pai! t+e full ill t+e pre'iou" ee,.

2. 6e ill !o our e"t to en"ure t+at "uc+ mi"ta,e" !o not occur again in t+e future.

3. 6e ill loo, into it rig+t aa) an! get ac, to )ou a" "oon a" e can.4. I oul! e grateful if )ou coul! loo, into t+e i""ue.

$-/

1. I elie'e )our "ale" !epartment i" at fault.

B</

1. 6e "trongl) elie'e t+at t+e mi"ta,e a" ma!e by )our compan) rat+er t+an our".

=Acti"ity #$: %ill in th! blan& with th! corr!ct 'r!'o(ition

1. 6e oul! li,e to ma,e up >>>>>>>>>> our !ela). <ou ill recei'e free "+ipping on )our netor!er.2. If )ou ere not "ati"fie! >>>>>>>>> t+e item" t+at )ou recei'e! plea"e return t+em an! )ou

ill recei'e a full refun!.

3. I0m calling to complain >>>>>>>>>> one of )our emplo)ee" +o a" 'er) ru!e.

4. 6e are in'e"tigating t+e i""ue to "ee +ic+ !epartment i" >>>>>>>>>> fault.&. ue >>>>>>>>>> our current "ituation it+ our online ")"tem all our "+ipment" ill arri'e

t+ree !a)" later. Sorr) for t+e incon'enience.

*. -+an, )ou >>>>>>>>>> )our 9uic, re"pon"e regar!ing t+e ra "teel )ou recei'e!.7. >>>>>>>>>> reference to in'oice ?84(237*& t+ere a" an error on t+e 9uantit). In"tea! of 2&

 piece" t+e 9uantit) in t+e o i" 2&( piece".

8. I !on0t ,no +at t+e i""ue i". >>>>>>>>>> fact I0m "ure t+at t+e i""ue i" it+ "+ipment an!not t+e financing !epartment.

#. >>>>>>>>>> e+alf of our pre"i!ent I oul! li,e to apologie for t+e 'ice@pre"i!ent0"

 e+a'ior at t+e meeting.1(. 6e are 'er) "orr) >>>>>>>>>> )our item" t+at arri'e! ro,en.

=Acti"ity #): Writ! a (!nt!nc! with th! followin wor(:

1. UE -/ >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2. IN:IAE/ >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 

3. 6I-H 5EE5ENAE -/ >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 

4. IN -HE U-U5E/ >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 

&. N BEH$L / >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *. 5EG5E-/ >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 

*Acti"ity #+: S'!a&in

Ha'e a con'er"ation it+ )our teac+er Ha'e )ou e'er +a! to complain aout "omet+ingC

6+atC Ha'e )ou e'er recei'e! a complaint aout "omet+ingC 6+atC Ho !i! )ou feelC

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