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Building TRUST: Unlock Relationships
and Drive ResultsPresented by:
Beth Rudy
Sr. Consultant
Beth RudySenior ConsultantEmail: [email protected]: 717-615-3646
About Insight Management Consulting
✓Organization and Leadership Development
✓Offices in Maryland, Pennsylvania & Utah
✓Helps individuals and organizations make
positive, sustainable change
Training Speaking Consulting Coaching
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About Me
The Day I Climbed a Wall
Lessons I learned on the Wall
Lessons I Learned on the Wall
TRUST is Foundational
“Trust is the foundation of real teamwork.”
― Patrick Lencioni, The Five Dysfunctions of a Team
33%employees don’t trust their employer.
“The lower you go in the organization the less trusting the people are.”
64% of executives trust the company
51% of managers
48% of rank & file2016 Edleman Trust Barometer
TRUST Builds Relationships
✓Understand yourself
✓Understand others
✓ Build effective relationships
Ask me for a FREE
Assessment Code!
TRUST Drives Results
Learning Objectives
✓Understand the importance of Self-Trust
✓Understand how to Build Relational Trust
✓Understand the impact of Organizational Trust
✓ Inspire trustworthy leadership
✓ Think of someone you do not trust. What words would you use to describe them?
Discussion: TRUST
✓ Think of someone you trust. What words would you use to describe them?
Discussion: TRUST
Sender Receiver Model
Copyright © 2015 Personify Leadership
Signals
✓ Signals are all forms of non-verbal and verbal communication, actions and behaviors that indicate to others our intention.
What Signals Did He Send?
JohnStumpf, CEO Wells Fargo
What was the impact on:
✓His personal life
✓His team
✓His organization
What Signals Did He Send?
What was the impact on:
✓His personal life
✓His team
✓His organization
Harvey Weinstein
It’s important for CEO’s to exhibit highly ethical behavior
A. 80%
B. 60%
C.50%
D.25%
2016 Edleman Trust Barometer
It’s important for CEO’s to exhibit highly ethical behavior
A. 80%
B. 60%
C.50%
D.25%
2016 Edleman Trust Barometer
24% believed their
own CEO actually
does so.
Self Trust
“The process of building trust begins
with yourself, with what I call self
trust, and with your own credibility,
your own trustworthiness. If you think
about it, it’s hard to establish trust
with others if you can’t trust yourself.”-Stephen M.R. Covey
Self Trust
1.Integrity
2.Intent
3.Capabilities
4.Results
Copyright © 2006, Covey
The Speed of Trust
The 4 Cores of Credibility:
Character
Competence
What Signals Do I Send?
Leadership may have to come in a different package.
It’s got to be credible … Overall, it’s about credibility,
walking the talk. -Anne Mulcah, Chairman and CEO, Xerox
1. Integrity
2. Intent
3. Capabilities
4. Results
What Signals Do I Send?
Little things count. Like when someone calls in to talk
to a manager and his assistant says he is in a meeting
when he is not. It’s the little things that your employees
notice -Frank VanderSloot, President and CEO, Melaeuca
What Signals Do I Send?
You bend the rules for the senior leader who missed
the deadline for open enrollment, but are unwilling to
do the same for an employee who was going through a
difficult personal situation.
What Signals Do I Send?
People don’t listen to you speak;
they watch your feet.
Trust is established through
action … -Hank Paulson, Chairman and CEO,
Goldman Sachs
Are YOU Trustworthy?
✓ Am I honest?
✓ Do my actions align with my words?
✓ Are my intentions to look out for the best
interest of others?
✓ Am I capable and confident?
✓ Do I have a proven track record?
✓ Am I consistent?
✓ Am I committed?
✓ Do I admit when I don’t know something?
✓ When I mess up, do I fess up?
Relational Trust
“A team is not a
group of people
who work together.
A team is a group of
people who trust
each other.
-Simon Sinek”
Confidence among team members that their peers’ intentions are good, and that there is no reason to be protective or careful around the group.
In essence, teammates must get comfortable being vulnerable with one another.
-Patrick Lencioni
Relational Trust
TRUST is Foundational
Copyright © 2002 Five Behaviors
13 Ways to Build Relational Trust
Character Traits
1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
Copyright © 2006, Covey, The Speed of Trust
13 Ways to Build Relational Trust
Competency Traits
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10. Practice Accountability
Copyright © 2006, Covey, The Speed of Trust
Copyright © 2002, Lencioni, The Five Dysfunctions
13 Ways to Build Relational Trust
Combined Traits
11. Listen First
12. Keep Commitments
13. Extend Trust
Copyright © 2006, Covey, The Speed of Trust
Relational Trust
BANKING TRUSTIntention + Acting on Behalf of Others’ Best Interest = TRUST
Talk Straight
Demonstrate Respect
Create Transparency
Right Wrongs
Show Loyalty
Deliver Results
Get Better
Confront Reality
Clarify Expectations
Practice Accountability
Listen First
Keep Commitments
Extend Trust
Relational Trust
WHAT DO WE TRUST?Intention + Acting on Behalf of Others’ Best Interest = TRUST
TRUST is confidence among team members that their peers’ intentions are good, and that there is no reason to be protective or careful around the group. -Patrick Lencioni
Relational Trust
WHAT DO WE TRUST?
Intention + Acting on Behalf of Others’ Best Interest = TRUST
What Signals Did He Send?
Warren Buffett
CEO Berkshire Hathaway
Given his track record
I’d be inclined to give
him the benefit of the
doubt. –Ethics Professor,
Wharton Business School
What Will You Do?
1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10.Practice Accountability
11.Listen First
12.Keep Commitments
13.Extend Trust
Copyright © 2006, Covey, The Speed of Trust
To rebuild
trust …
To maintain
trust …
Becoming a Trustworthy Leader
I will take the following action to maintain trust …
Beth RudySenior ConsultantEmail: [email protected]: 717-615-3646
I will take the following action to rebuild trust …
Discussion: Organizational Trust
What does a culture of TRUST in the workplace look like to you?
Organizational Trust
✓ Information is shared openly
✓ Mistakes are tolerated and encouraged as a way of learning
Organizational Trust
✓ The culture is innovative and creative
✓ People are loyal to those who are absent
Organizational Trust
✓ There is real communication and collaboration
✓ People share credit abundantly
Organizational Trust
✓ There are few meetings after the meetings
✓ There is a high degree of accountability
Organizational Trust
✓ There is a palpable vitality and energy –people can feel the positivity
✓ People are engaged, energized and empowered
HR As Trust Agents
Trust agents make sure there is as much trust as possible between stakeholders: the organization, managers, workers, and government.
Be a Trustworthy Leader
Leaders of solid trustworthy organizations experience the exhilarating and achieve exceptional results even in times of crisis because employees will go above and beyond for leaders WHO have their best interest at heart.
Questions
Beth RudySenior ConsultantEmail: [email protected]: 717-615-3646