building strong teams
DESCRIPTION
A Summary of Patrick Lencioni's book, "The Five Dysfunctions of a Team," prepared by Dr David Packer, for International Churches Ministry, Inc.TRANSCRIPT
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Building Strong Building Strong TeamsTeams
Prepared by Prepared by
Dr David PackerDr David Packer
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Defining TeamworkDefining Teamwork
Joint action by a group of people, in Joint action by a group of people, in which individual interests are which individual interests are subordinated to group unity and subordinated to group unity and efficiencyefficiency
Coordinated effort, as of an athletic Coordinated effort, as of an athletic teamteam
Webster’s DictionaryWebster’s Dictionary
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This means…This means…
Joint action – teamWORK Joint action – teamWORK Group of people – TEAMwork Group of people – TEAMwork Individual interests put asideIndividual interests put aside Group unity – commitment to a Group unity – commitment to a
common purpose is essentialcommon purpose is essential Group efficiency – unity in action, Group efficiency – unity in action,
following a common planfollowing a common plan
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Biblical PerspectiveBiblical Perspective
Illustrations: Farm, House, BodyIllustrations: Farm, House, Body Danger of Pride: James 3:13-18Danger of Pride: James 3:13-18 Servanthood: Mark 10:42-45, John Servanthood: Mark 10:42-45, John
12:24-2612:24-26 Respect to Leadership: Hebrews Respect to Leadership: Hebrews
13:17; 1 Thess 5:1213:17; 1 Thess 5:12 Examples: Timothy, Epaphroditus, Examples: Timothy, Epaphroditus,
EpaprasEpapras
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Why do teams fail?Why do teams fail?
Many reasons, too many to list them allMany reasons, too many to list them all Personal agendas become more important Personal agendas become more important
than team effortthan team effort Insecurities and self-protected-ness create Insecurities and self-protected-ness create
defensive posturing by team membersdefensive posturing by team members Lack of a compelling vision by team Lack of a compelling vision by team
members that all can agree is more members that all can agree is more important than their own agendasimportant than their own agendas
Failure to communicate Failure to communicate Many, many more reasonsMany, many more reasons
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“The Five Dysfunctions of a Team”
By Patrick Lencioni
Lack of TRUST INVULNERABILITY
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Absence of TrustAbsence of Trust
An unwillingness to be vulnerable An unwillingness to be vulnerable within the group, fear of rejection by within the group, fear of rejection by others. others.
““Team members not willing to be Team members not willing to be open about mistakes and open about mistakes and weaknesses make it impossible to weaknesses make it impossible to build a foundation for trust.”build a foundation for trust.”
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Five levels of Five levels of CommunicationCommunication
Minimal – idioms, reports, little elseMinimal – idioms, reports, little else Reporter talk – saying what Reporter talk – saying what
happenedhappened Sharing Ideas – vulnerable stepSharing Ideas – vulnerable step Sharing Emotions – more vulnerableSharing Emotions – more vulnerable Trust and Openness EstablishedTrust and Openness Established
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Trusting Team MembersTrusting Team Members
Admit to weaknesses and mistakesAdmit to weaknesses and mistakes Ask for helpAsk for help Accept questions and input about Accept questions and input about
their areas of responsibilitytheir areas of responsibility Give one another the benefit of the Give one another the benefit of the
doubtdoubt Take risks in offering feedback and Take risks in offering feedback and
assistanceassistance
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Trusting team members …Trusting team members …
Appreciate and tap into one Appreciate and tap into one another’s skills and experiencesanother’s skills and experiences
Focus time and energy on important Focus time and energy on important issues, not politicsissues, not politics
Offer and accept apologies without Offer and accept apologies without hesitationhesitation
Look forward to meetings and other Look forward to meetings and other opportunities to work as a groupopportunities to work as a group
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Describe…Describe…
Your family growing upYour family growing up Your unique challenges of childhoodYour unique challenges of childhood Your favorite hobbiesYour favorite hobbies Your first jobYour first job Your worst jobYour worst job
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“The Five Dysfunctions of a Team”
By Patrick Lencioni
Lack of TRUST INVULNERABILITY
Fear of CONFLICT
Artificial Harmony
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Fear of ConflictFear of Conflict
Teams that lack trust in one another Teams that lack trust in one another do not engage in healthy and robust do not engage in healthy and robust discussion of ideasdiscussion of ideas
Instead they avoid issues and speak Instead they avoid issues and speak with guarded commentswith guarded comments
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Issue
Rela
tionsh
ip1
10
1 10
withdraw
yield
win
resolve
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Teams with Healthy ConflictTeams with Healthy Conflict
Have lively, interesting meetingsHave lively, interesting meetings Extract and exploit the ideas of all Extract and exploit the ideas of all
team membersteam members Solve real problems quicklySolve real problems quickly Minimize politicsMinimize politics Put critical topics on table for Put critical topics on table for
discussiondiscussion
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“The Five Dysfunctions of a Team”
By Patrick Lencioni
Lack of TRUST INVULNERABILITY
Fear of CONFLICT
Artificial Harmony
Lack of COMMITMENT
Ambiguity
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Lack of CommitmentLack of Commitment
The result of not being able to openly The result of not being able to openly discuss ideas is that there is rarely discuss ideas is that there is rarely true “buy-in” into purposes and plans true “buy-in” into purposes and plans by team membersby team members
Reasonable human beings do not Reasonable human beings do not need to always get their way, but need to always get their way, but they do want to be heard on certain they do want to be heard on certain issues.issues.
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Two Dangers to AvoidTwo Dangers to Avoid
Going with the consensus of the Going with the consensus of the strong leaders instead of mining out strong leaders instead of mining out disagreementsdisagreements
Waiting until the perfect moment for Waiting until the perfect moment for the perfect decisionthe perfect decision
““A good plan today is better than a A good plan today is better than a perfect plan tomorrow.”perfect plan tomorrow.”
Healthy teams unite around the Healthy teams unite around the decision even if later it is proven to be decision even if later it is proven to be wrongwrong
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Teams that commitTeams that commit
Create clarity around direction and Create clarity around direction and prioritiespriorities
Align the entire team around common Align the entire team around common objectivesobjectives
Develop an ability to learn from Develop an ability to learn from mistakesmistakes
Take advantage of opportunities and Take advantage of opportunities and move forward without hesitationmove forward without hesitation
Change direction without hesitation or Change direction without hesitation or guiltguilt
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Establish a difference Establish a difference between…between…
Low-risk issues that find ready Low-risk issues that find ready agreementagreement
Medium-risk issues: agree to issue Medium-risk issues: agree to issue but delay actionbut delay action
High-risk issues: postpone for more High-risk issues: postpone for more discussion and studydiscussion and study
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“The Five Dysfunctions of a Team”
By Patrick Lencioni
Lack of TRUST INVULNERABILITY
Fear of CONFLICT
Artificial Harmony
Lack of COMMITMENT
Ambiguity
Avoidance of ACCOUNTABILITY
Low Standards
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Teams that hold one another Teams that hold one another accountable…accountable…
Encourage poor performers to improveEncourage poor performers to improve Identify potential problems quicklyIdentify potential problems quickly Establish respect among team Establish respect among team
members who are held to the same members who are held to the same high standardshigh standards
Avoid excessive bureaucracy around Avoid excessive bureaucracy around performance management and performance management and corrective actioncorrective action
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IdeasIdeas
Ambiguity is the enemy of Ambiguity is the enemy of accountabilityaccountability
Clearly publish exactly what the Clearly publish exactly what the team needs to do to succeedteam needs to do to succeed
And what every member needs to do And what every member needs to do to succeedto succeed
Clearly publish a set of behavior Clearly publish a set of behavior standardsstandards
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“The Five Dysfunctions of a Team”
By Patrick Lencioni
Lack of TRUST INVULNERABILITY
Fear of CONFLICT
Artificial Harmony
Lack of COMMITMENT
Ambiguity
Avoidance of ACCOUNTABILITY
Low Standards
Inattention to RESULTS Status and Ego
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Dangers that compete with Dangers that compete with resultsresults
Limited idea of team status – very Limited idea of team status – very common among ministry groups: the common among ministry groups: the idea that just being a team member idea that just being a team member of a certain ministry is all that is of a certain ministry is all that is requiredrequired
Individual Status – my personal Individual Status – my personal advancement is more important than advancement is more important than the team’s goals the team’s goals
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Teams that focus on collective Teams that focus on collective resultsresults
Retain achievement-oriented Retain achievement-oriented membersmembers
Minimize disruptive individualismMinimize disruptive individualism Enjoy success and suffer failure Enjoy success and suffer failure
acutelyacutely Benefit true team playersBenefit true team players Avoid distractionsAvoid distractions
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RESULTS
ACCOUNTABILITY
COMMITMENT
CONFLICT
TRUST Vulnerability
Genuine harmony
Clarity
High standards