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Social Services in Europe

Building partnershipsto improve lives

23rd European Social Services Conference Lisbon 6–8 July 2015

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Our Partners2015

This event is organised by the European Social Network (ESN) in cooperation with the Government of Portugal and the following partners:

The European Social Network (ESN) is the network for local public social services in Europe. More information about ESN can be found through its new Mobile Application, by visiting www.esn-eu.org or in person by visiting the ESN stand at the conference.

0504 Introduction Lisbon 2015

Dear colleague,

As the newly elected Chair of ESN, I would like to warmly welcome you to the 23rd annual European Social Services Conference in Lisbon. This is the first time this conference has been held in Portugal and I am delighted that over the last year, we have strengthened our membership with Santa Casa de Misericordia de Lisboa, the City of Lisbon, the Ministry of Health and the Institute of Social Security - all presenting workshops over the next few days.

As Director of Social Services for the city of Bruges, I understand the importance of building working partnerships between services in order to improve efficiencies and, crucially, to deliver a better service for our citizens.

In welcoming you today, I would also like to thank Lars-Göran Jansson, who has played an extraordinary part in the establishment and development of this wonderful network. We owe him our sincere thanks for his passion and commitment to European learning and solidarity.

Finally, let me encourage you to take the opportunity over these three days to reach out to colleagues from other countries, join the conversation through social media and try the new ESN Mobile Application. This is a great opportunity to learn more about our activities and to become more involved in our work.

I look forward to meeting you here in Lisbon,

Christian FilletChair, European Social Network

Theme Lisbon 2015

Building social service partnerships for people with care, health, educational, housing and employment needs can help to deliver more personalised assessment and improve outcomes, a focus on integrated community living and better use of public budgets.Planning, contracting and providing an integrated range of services to work with people to meet their needs is, however, not easy, often involving complicated patterns of financing, forms of organisation, service culture, and governance structures across Europe.

At the same time, growing economic and social demands are impacting on the capacities of traditional welfare providers to respond, and new forms of public/private organisations are being developed.

Such developments require vision, political will, leadership, investment in technology, and attention to user engagement, because the relationship between services and those who use them is itself changing with a move towards greater citizen participation.

As people increasingly connect with each other using a wide range of mobile technologies, how should government and industry develop solutions to build partnerships, integrate services and improve lives?

Contents

Conference Programme 06Workshops 12Exhibitors 20Exhibition Floor Plan 22Evening Events 23Delegate list 24European Social Network Team 38

0706 Conference ProgrammeLisbon 2015

Conference ProgrammeLisbon 2015

Sunday 5 July 2015

12.30–17.00 Pre-conference Nordic Day run by the Nordic Centre for Welfare and Social Issues (NVC) in English. This year’s theme is Children and Young people can’t wait – improving well-being through cooperation.

Monday 6 July 2015

10.30–14.00 Registration of delegates; distribution of delegate packs and interpretation receivers (formal ID doc required as deposit)

11.30–12.15 European Social Network Annual General Meeting for member organisation representatives (attendance open to all member organisations by invitation)

12.30 Conference Exhibition – Opportunities for networking

12.30–13.30 European Social Network Members’ Reception (by invitation)

12.30–13.30 Sandwich lunch for conference delegates

14.00–15.30 Plenary session i: Building partnerships for an inclusive EuropeThe demand for social services is increasing because of demographic changes, the economic and social consequences of the crisis, changing social patterns and people’s increasingly complex needs. Public services across Europe with different financing systems, organisational structures and professional cultures struggle to respond effectively and efficiently.

Re-designing services towards an integrated person-centred care model focussed on building partnerships to improve efficiency and users’ outcomes has been a topic of discussion and an area of research in Europe for a number of years; the advent of the digital age offers major opportunities in this regard.

Welcome and Chair

Christian FilletChair, European Social Network

Delivering inclusive growth and a new social partnership in PortugalPedro Mota SoaresMinister of Solidarity, Employment and Social Security, Portugal

Modernising social protection in Europe: the role of high quality social servicesMarianne ThyssenCommissioner for Employment, Social Affairs, Skills and Labour Mobility (video)

Social and Economic Priorities for the Luxembourg Presidency: building partnerships to improve activation and inclusionCorinne CahenMinister for Family and Integration, Luxembourg

The Digital Single Market: empowering citizens, communities and government to deliver inclusive and sustainable growthJasmin BattistaMember of Cabinet, Digital Single Market, European Commission

15.30–16.15 Coffee/tea break

Monday 6 July 2015

16.15–17.15 Workshop session I (6 simultaneous workshops – source language in bold)

Workshop 1Vitis 2

How to address the impact of the economic crisis on long-term care in EuropeEurofound

English, Italiano, Português

Workshop 2 Vitis 3

Building employment systems to deliver better outcomes for people and society IBM

English, Deutsch , Italiano

Workshop 3Vitis 4

Design for outcomes: using social impact bonds to promote social inclusion through the artsCalouste Gulbenkian Foundation, Logframe and Social Investment Lab, Portugal

Português, English, Français

Workshop 4Vitis 1

Local partnerships for integrated health and social care: lessons from CataloniaGovernment of Catalonia, Spain

Español, English, Français

Workshop 5Laurus

Breeze-e life choices made easy: leveraging the skills, knowledge, and resources of the private sector to integrate health and social careNorthamptonshire County Council and Breeze-e Enterprises, United Kingdom (England)

English, Español

Workshop 6Plenary Hall

“Children first”: identifying and preventing child poverty at the local level PPS Social Integration, Belgium

English, Français, Deutsch

19.30–21.00 Official Reception hosted by the City of Lisbon at Castelo de S.Jorge

08 09Conference ProgrammeLisbon 2015


Tuesday 7 July 2015

09.00–10.30 Plenary session ii: Partnership working at all levels of governmentThe morning session will examine the experiences of service partnerships from an international, national and municipal focus. We begin with a recent international OECD report on vulnerable groups. The session will then hear from Australia about its unique country-wide partnership for people with disabilities; the city of Malmo will then present its public health-led partnership following from the work of Sir Michael Marmot, who presented at our Dublin conference in 2013.

Chair Rita ValadasChair, Director of Social Services, Santa Casa da Misericórdia, Lisbon, Portugal

New OECD report on integrating social services for vulnerable groups: bridging sectors for better service deliveryDominic RichardsonSenior Education Specialist in the UNICEF Office of Research The report was completed while Dominic Richardson was working for the OECD.

The Australian National Disability Insurance Scheme (NDIS): a unique national partnership for disabled persons, government and servicesSarah JohnsonScheme Actuary, National Disability Insurance Agency, Australia

Building a public health-led sustainable city in partnershipAnna BalkforsDirector, Institute for Sustainable Urban Development, Malmö, Sweden


11.15–12.15 Workshop Session II (6 simultaneous workshops – source language in bold)

Workshop 7Vitis 1

How Public-Private-Partnerships can participate efficiently in the development of personal and household servicesEdenredFrançais, Italiano, Português, English

Workshop 8Laurus

Building partnerships to achieve ‘permanent placements’ for children in alternative care in ScotlandCentre for Excellence for Looked After Children in Scotland (CELCIS), Renfrewshire Council, United Kingdom (Scotland)English, Français

Workshop 9Vitis 2

Place MattersEsriEnglish, Español

Workshop 10Vitis 3

‘Impossible’ problems and joined-up-governance Instituto Padre António Vieira and Santa Casa da Misericórdia de Lisboa, PortugalPortuguês, English, Italiano

Workshop 11Vitis 4

The National Disability Insurance Scheme (NDIS): building and managing a world-leading scheme for all AustraliansNational Disability Insurance Agency, AustraliaEnglish, Español, Deutsch


Partnerships in changing communities: cooperation between local authorities, citizens and service providers as a response to demographic changeGerman Association for Public and Private Welfare / Reinventing Social Affairs (SONG) / German Association of Towns and Municipalities, GermanyDeutsch, English, Italiano

12.15–13.15 Buffet lunch sponsored by IBM

Tuesday 7 July 2015

13.15–14.45 Plenary Session III: Building Thematic PartnershipsThe afternoon will take a life cycle approach from early years to later life, asking how all levels of government can improve outcomes for people, their families and their communities by breaking down barriers and overcoming fragmentation. Co-creation and the involvement of relevant stakeholders from research, practitioners and service users have been highlighted as necessary in these thematic presentations from Italy, Germany and the Netherlands.

Chair Virgínia Brás GomesSenior social policy adviser in the General Directorate for Social Security, Ministry of Solidarity, Employment and Social Security, Portugal

Investing in children and families in Italy: results from a unique national programme to develop local partnerships in child protectionPaola MilaniProfessor in Family Education, Padua University, Italy

Cooperation between the Public Employment Service and other actors: a route to employment for the furthest from the labour market?Wolfgang MüllerManaging Director European Affairs, Federal Employment Agency, Germany

The challenge of integrating health and social care for older people in the NetherlandsMirella MinkmanProgramme Director, Vilans, National Centre of Expertise in Long-Term Care, The Netherlands


15.30–16.30 Workshop session III (6 simultaneous workshops – source language in bold)

Workshop 13Vitis 1

Using mobility solutions to transform how agencies partner to help people DionaEnglish, Español , Deutsch

Workshop 14Vitis 2

Emergency interventions for vulnerable children in difficult life circumstancesInstitute of Social Security (ISS) / Santa Casa da Misericórdia de Lisboa, PortugalPortuguês, English, Français

Workshop 15Vitis 4

Using public procurement for the creation of job and training opportunitiesMunicipality of Örebro, SwedenEnglish, Deutsch

Workshop 16Laurus

The Unified Access Point: coordinated responses to complex needs in the Campania RegionConsorzio dei Servizi Sociali Ambito, ItalyItaliano, English, Deutsch

Workshop 17Vitis 3

Managing risk in predictive manner to enhance decision making based on real-time analysis of dataSAP Institute for Digital GovernmentEnglish, Português , Italiano


Tackling social under-protection through proactive social action in urban contextsVVSG (Association of Flemish Local Governments), Belgium OCMWs - Public Centre for Social Welfare from Ghent, Antwerp, Mechelen and Bruges, BelgiumEnglish, Français, Italiano

20.00–23.00 Gala Dinner at the EPIC SANA Hotel sponsored by Edenred

1110 Conference ProgrammeLisbon 2015


Wednesday 8 July 2015

09.30–10.30 Workshop session IV (6 simultaneous workshops – source language in bold)

Workshop 19Vitis 3

Local volunteering banks: two Portuguese experiencesCity Of Lisbon, PortugalPortuguês , English, Deutsch

Workshop 20Vitis 2

Connecting primary care and prevention for integrated service deliveryEuroHealthNetEnglish, Italiano

Workshop 21Vitis 1

Delivering evidence based programmes for homeless young peopleNational Board of Social Services, Municipality of Aarhus, DenmarkEnglish, Français, Español

Workshop 22Laurus

Social inclusion for people from ethnic minorities: partnership between Municipalities and Government in NorwayMinistry of Labour and Social Affairs, NorwayEnglish, Français , Italiano

Workshop 23Vitis 4

Mental health and artThe Ministry of Health, PortugalPortuguês , English, Français


Undertaking large-scale service reform in times of fiscal restraint; Integrating services in Peel, OntarioThe Municipality of Peel, CanadaEnglish, Deutsch, Español


Wednesday 8 July 2015

11.15–12.45 Plenary Session IV: European Round Table And DebateAs governments and local communities struggle to deliver better life chances for their citizens in a challenging economic and social environment, the conference has heard that outcomes for people and communities can be improved by focusing on an integrated person-centred care where partnerships can deliver more joined up services and greater efficiencies.

What should be the messages from this conference about the shape of social services for the future?

Chair Hugh FrazerChair, Adjunct Professor of Applied Social Studies, Maynooth University, Ireland/Coordinator, European Social Policy Network

Panel Members Paulo MacedoMinister of Health, Portugal

Muriel RabauVice-Chair, European Union Social Protection Committee, Belgium

Jetta KlijnsmaSecretary of State for Social Affairs and Employment, The Netherlands

Elke SleursSecretary of State for Combatting Poverty, Equal Chances, Disabled People, Belgium

Beatriz Mato OteroMinister for Employment and Welfare, Region of Galicia, Spain

Stefan OlssonHead of Unit for Social Inclusion and Poverty Reduction, DG Employment, European Commission

Ray JamesPresident of the Association of Directors of Adult Social Services (ADASS), England

12.45–13.00 Conclusion and invitation to European Social Services Conference 2016

13.00 Close of conference

1312 Workshops Lisbon 2015

Workshops Lisbon 2015

1. How To Address The Impact of theEconomic Crisis on Long-TermCare in EuropeEurofound(VITIS 2)

This workshop will discuss strategies on how to address the impact of the economic crisis on long-term care in Europe. Eurofound will present their report on ‘Access to healthcare in times of crisis’, which highlights cuts in social care and the impact on access to health care services. In addition, two case studies from Hungary and Latvia will illustrate a shift from residential care to home care, particularly in the Latvian case, while also reflecting an increased cooperation between health and social services in the Hungarian case. The workshop will discuss how services can cooperate in terms of hospital discharge of older people (case study from Ireland), community support and the quality of service in light of the crisis.

Source language: EnglishOther languages: Italiano, Português

2. Building Employment Systems To Deliver Better Outcomes for People and Society IBM(VITIS 3)

Employment organisations worldwide are facing unprecedented challenges. The average worker today will stay in his or her job for only 4.4 years. Youth unemployment is of particular concern because the more time a young person is unemployed, the less likely it is that they will ever become employed. By using case examples, IBM and WCC will describe ways in which data can be used to intelligently identify the right benefits and services for the individual to help get them job ready, and then once the individual is job ready, help to intelligently find the right job for that person, with better outcomes for individuals and society.

Source language: EnglishOther languages: Deutsch, Italiano

3. Design for Outcomes: Using Social Impact Bonds to PromoteSocial Inclusion Through the ArtsCalouste Gulbenkian Foundation, Portugal(VITIS 4)

A case study will demonstrate how financing can be closely linked to the achievement of outcomes and how incentives can be designed to align the interests of stakeholders.

PARTIS – Artistic Practices for Social Inclusion is not only an innovative project in terms of its content, but also for the format of engagement, co-creation and partnership that it promotes. We will present the design process for the PARTIS M&E (Monitoring & Evaluation) model, emphasizing the participatory approach taken. The Social Investment Lab will demonstrate how the outcomes pursued by PARTIS can be used to create innovative financial mechanisms whereby payments are linked to the achievement of outcomes.

Source language: PortuguêsOther language: English, Français

4. Local Partnerships for Health and Social Integrated Care: Lessons from Catalonia Government of Catalonia, Spain(VITIS 1)

In 2014, the Government of Catalonia issued a new Inter-ministerial Social and Health Care and Interaction Plan in order to achieve person-centred integrated care and put at their disposal the most suitable resources for their needs. This plan is locally tested and implemented as pilot projects by 9 Local Partnership Projects, which are all heterogeneous in terms of the organisations and professionals involved, the target group and the organisation of cooperation. These local pilots have been assessed and recommendations for integrated care have been developed. This workshop will present local experiences from the project and will discuss assessment tools, information sharing, evidence in health and social care and workforce development.

Source language: EspañolOther languages: English, Français

5. Breeze-E Life Choices Made Easy:Leveraging the Skills, Knowledge, And Resources of the Private Sector to Integrate Health and Social CareNorthamptonshire County Council and Breeze-e Enterprises, United Kingdom (England)(LAURUS)

The Breeze-e facilitates integration of care services based on “personalisation” of services and empowerment of citizens. Target groups embrace citizens with social and health needs, across all socio-economic segments with an emphasis on excluded, isolated, or disadvantaged groups. It facilitates vertical and horizontal integration of care organisations on a cross-sector and inter-agency basis by providing an infrastructure that shifts the focus towards:

• intelligentandinnovativecommissioningbyincorporating a wider range of providers bringing different products to the market place

• lesstraditionalmodelsofcommissioner/provideroffering real choice and control to the customer- within a safe environment

• anambitious,innovative,transformationalmodelthat puts choice and control truly in the customer’s power

The workshop will split the participants into groups, encouraging them to analyse the challenges of this approach from different perspectives and to share their expertise.

Source language: EnglishOther languages: Español

6. “Children First”: Identifying andPreventing Child Poverty at the Local LevelPPS Social Integration, Belgium(PLENARY HALL)

Children First is a pilot project launched by the Belgian government in 57 Public Social Welfare centres all over Belgium. By bringing all local actors together (social welfare centres, day care centres, but also schools and associations) within wide consultation platforms, it aims to proactively identify and prevent poverty among children aged 0 to 12. The workshop will present the inspiring example of the local consultation platform in the city of Kortrijk, where the social welfare centre partnered up with local organisations and citizen groups, and Ghent, a larger city which has had to face tough challenges in addressing the diversity and gravity of situations.

Source language: EnglishOther languages: Français,Deutsch

Session 1 Monday 6 July 16.15–17.15

Session 1 Monday 6 July 16.15–17.15



7. How Public-Private-PartnershipsCan Participate Efficiently in theDevelopment of Personal andHousehold ServicesEdenred(VITIS 1)

Recent Public-Private-Partnerships (PPPs) have developed on from contractual cooperation to a more comprehensive partnership notably in the frame of EU funded projects. As a result, businesses and public authorities can jointly participate in the development and implementation of social policies. PPPs can create added value thanks to the integration and complementarity of skills, knowledge and expertise helping Member States to improve and speed up the completion of projects, while at the same time, building in important social benefits, such as quality criteria, safety conditions or measures that will help tailor projects to the specific needs of local communities. The European Commission estimates that 5.5 million new potential jobs could be created within the EU in personal and household services and some measures have already been implemented, involving both public and private stakeholders, to seize this opportunity. This timely workshop will be the chance to exchange ideas and practices at the European, national and local level with the European Commission, the Portuguese Ministry for Social Affairs, the Italian Ministry and a French Local Authority.

Source language: FrançaisOther languages: Italiano, Português, English

8. Building Partnerships to Achieve‘Permanent Placements’ for Children in Alternative Care In ScotlandCentre for Excellence for Looked After Children in Scotland (CELCIS), Renfrewshire Council,United Kingdom (Scotland)(LAURUS)

PACE (Permanence and Care Excellence) is a national programme for the improvement of outcomes of looked after children in Scotland. The programme aims to reduce unnecessary delay and drift in permanence processes for looked after children and is delivered through a partnership with CELCIS, the Scottish government and local authorities. The workshop will present how partnerships were developed between CELCIS, local authorities and the judiciary and initial findings of the programme in Renfrewshire Council.

Source language: EnglishOther languages: Français

9. Place MattersEsri(VITIS 2)

This workshop will provide an introduction to Geographic Information Systems (GIS) and its uses within the social services sector. Participants will learn how to discover, use, make and share data across their organization and out to the community for input and public engagement. The power of location and spatial thinking is a perfect match for a more integrative approach between social services and health. Visualisation helps service providers analyse data to discover patterns, trends and relationships, which in turn promotes more informed decision making.

Source language: EnglishOther languages: Español

10. ‘Impossible’ Problems and Joined-Up GovernanceInstituto Padre António Vieira and Santa Casa da Misericórdia de Lisboa, Portugal(VITIS 3)

Recognising that complex problems are not always responded to in a comprehensive way across different agencies, the public social services for Lisbon (Santa Casa da Misericórdia de Lisboa) has tested new collaborative working arrangements and integrated governance by using a shared IT platform and building a tool kit for dissemination across the service. Examples will include children and families, and homelessness.

Source language: PortuguêsOther languages: English, Italiano

11. The National Disability Insurance Scheme (Ndis): Building and Managing a World-Leading Scheme for all AustraliansNational Disability Insurance Agency, Australia(VITIS 4)

Forged from strong partnerships between people with disabilities, governments, service providers, advocacy groups and social researchers, the NDIS embodies a fundamentally new approach to supporting Australians with disabilities. With trial sites all around Australia, this scheme aims to reflect people’s needs, offering them full choice and control over their support, while emphasising prevention, early investment and community inclusion. The workshop will describe how the NDIS came into being, including engagement with the disability sector to promote awareness and prepare for the change.

Source language: EnglishOther languages: Español, Deutsch

12. Partnerships in ChangingCommunities: Cooperation Between Local Authorities, Citizens and ServiceProviders as a Response to Demographic ChangeGerman Association for Public and Private Welfare / Reinventing Social Affairs (SONG) / German Association of Towns and Municipalities, Germany(PLENARY HALL)

Since 2006, the Network of Social Economy Organisations “Reinventing Social Affairs” has supported the creation of new housing solutions and services that are based on a cooperation between citizens, local authorities, housing associations and service providers. This includes projects such as multi-generational housing, neighbourhood activities and new funding models. The German Association of Towns and Municipalities supports the dissemination of these community approaches and a social return on investment (SROI) analysis revealed significant effects, such as a reduced need for assistance, more social participation of older people and an increased quality of life. This workshop will present the project’s idea, one practical example, and the results of the SROI analysis, while also discussing the different models of cooperation.

Source language: DeutschOther languages: English, Italiano

Session 2 Tuesday 7 July 11.15–12.15




13. Using Mobility Solutions to Transform How Agencies Partner to Help PeopleDIONA(VITIS 1)

The key to partnerships is communication, and modern communications are based increasingly on mobile devices. This workshop will provide participants with an introduction to the use of mobility-based solutions to improve how social services agencies communicate with clients and social workers. Focusing on real-world implementations of solutions through phones and tablets, participants will learn how to begin to think and design from a ‘mobile first’ perspective. A veteran manager of government transformation through technology and a university lecturer on social services management will provide a brief overview of the state of mobility in transforming the delivery of social services. Participants will come away with a deeper understanding of the potential for mobility in their agencies, and they will also receive essential guidance on how to get started on the transformation to mobility-based service delivery.

Source language: EnglishOther language: Español, Deutsch

14. Emergency Interventions for Vulnerable Children in Difficult Life CircumstancesInstitute of Social Security (ISS) / Santa Casa da Misericórdia de Lisboa, Portugal(VITIS 2)

In Lisbon, emergency home requests for troubled children can be undertaken by the police or hospitals, depending on individual needs like hospitalisation or a threat to a child’s wellbeing. Depending on these individual needs, different service sectors undertake different actions, and decision-makers are frequently challenged to make the right choice with regard to the possible range of intervention. The roles of actors from different sectors (e.g. schools, housing, social care, police, courts, hospitals) need to be considered against their potential impact on a child’s life course. The workshop will analyse and discuss the strategies and intervention options across sectors.

Source language: PortuguêsOther languages: English, Français

15. Using Public Procurement for the Creation of Job and Training OpportunitiesMunicipality of Örebro, Sweden(VITIS 4)

This workshop will explore two innovative examples in the social and locally oriented use of public procurement aimed at creating jobs and training opportunities for different groups. One example involved the construction and maintenance of schools, which provided employment opportunities and vocational training to 25 immigrants, 15 of them becoming full-time employees of the contractor, a company. The other example explores a procurement approach, in which the procurer demanded from the contractor that they employ people from the area and provide them with vocational training or practical work experience. The workshop will explore complex decision-making situations around the use of procurement in local contexts. The objective is to brainstorm potential solutions.

Source language: EnglishOther languages: Deutsch

16. The Unified Access Point: Coordinated Responses to Complex Needs in the Campania RegionConsorzio dei Servizi Sociali Ambito, Italy(LAURUS)

The 28 municipalities of the Avellino district have implemented the Unified Access Point, whereby users can benefit from a coordinated response and receive social services after the nature and intensity of their needs has been evaluated by a multidisciplinary team. Constant monitoring has shown how strongly this organic, integrated model has benefitted users, for instance by reducing the time spent waiting for care. Moreover, it has been accompanied by cost reduction, less red tape and more efficiency, making the UAP a good example of an effective, integrated, user-centred model.

Source language: ItalianoOther languages: English, Deutsch

17. Managing Risk in a Predictive Manner to Enhance Decision Making Based on Real-Time Analysis of DataSAP Institute for Digital Government(VITIS 3)

The social protection industry aims to reduce poverty and vulnerability by promoting efficient labour markets, diminishing people’s exposure to unemployment, exclusion, sickness, disability and old age, and enhancing their capacity to manage these risks. Many social protection agencies are promoting a “digital first” service delivery model, through which citizen needs can be addressed in real-time and people can be empowered to help themselves using online and mobile technologies. This workshop will examine the case for real-time analytics within the context of the social protection industry and will discover the balance point for ensuring that technology enhances the professional judgment of case workers rather than obstructs it.

Source language: EnglishOther languages: Português, Italiano

18. Tackling Social Under-ProtectionThrough Proactive Social Actionin Urban ContextsVVSG (Association of Flemish LocalGovernments) / OCMWs - Public Centre for Social Welfare from Ghent, Antwerp, Mechelen and Bruges, Belgium(PLENARY HALL)

This workshop will highlight four urban examples of proactive social action by local social services departments in the cities of Antwerp, Mechelen, Bruges and Ghent, and their approach to tackling poverty and social exclusion. Certain groups are under-protected and do not obtain the social benefits they are entitled to. With proactive social action, these four cities pursue a comprehensive strategy in tackling non-take-up of benefits and services involving the whole system of service delivery across different social issues. Four practices will be presented: Active detection of child poverty (Antwerp); Creating a network around elderly people (Bruges); Social guides (Ghent); GO-project for highly vulnerable families (Mechelen). The workshop will present four practices and discuss these interactively with the audience.

Source language: EnglishOther languages: Français, Italiano





19. Local Volunteering Banks: Two Portuguese ExperiencesCity Of Lisbon, Portugal(VITIS 3)

According to the Portuguese National Council for the Promotion of Volunteering, “the Local Volunteering Banks are the spaces which match people willing to become volunteers and organizations willing to integrate volunteers in their projects and coordinate their services.” The objective of this workshop is to share the experiences of Lisbon and Cascais Volunteering Banks, encompassing about 4000 volunteers and 230 different organisations.

Source language: PortuguêsOther languages: English, Deutsch

20. Connecting Primary Care And Prevention for Integrated Service DeliveryEuroHealthNet(VITIS 2)

Against demographic changes and growing chronic diseases, health and social care is needed to bridge an already existing gap. This workshop presents a case study that features an integrated approach between primary care and prevention in service delivery. Such integrated care models are an opportunity for increased efficiency of services and higher quality of care. They can reinforce the preventive role of integrated care, reduce pressure on social protection systems, decrease the need for long-term care and prevent the worsening of health conditions. The workshop will foster a debate between primary care practitioners, public health authorities, social services managers, policy makers, service users and representatives from academia and the private sector.

Source language: EnglishOther languages: Italiano

21. Delivering Evidence-Based Programmes for Homeless Young PeopleNational Board of Social Services, Municipality of Aarhus, Denmark(VITIS 1)

This workshop will focus on challenges and possibilities in the process of changing ways of thinking and delivering recovery-oriented social services for homeless people based on social knowledge for mutual benefit. Housing First is a proven method that emphasises stable, permanent housing as a primary strategy for ending homelessness. The Danish Housing First Strategy focused on strengthening floating support services paired with the implementation of a number of evidence-based methodologies for homeless people, who were being housed. Concrete experiences on how to reduce homelessness for young people aged 18-30 from the city of Aarhus will be presented. The perspectives of the workshop will build on national as well as local perspectives in a process of implementation.

Source language: EnglishOther languages: Français, Español

22. Social Inclusion for People From Ethnic Minorities: PartnershipBetween Municipalities and Government in NorwayMinistry of Labour and Social Affairs, Norway(LAURUS)

Can ‘generous’ welfare benefits encourage self-sufficiency? The Qualification Programme combines adequate benefits and activation for people with low earnings capacities – including immigrants, who account for 40 to 50% of participants. This relies on close cooperation between the local social services and national labour and welfare services. Supported by “one-stop-shop”, agreed plans and clear methodology, the programme is part of an array of measures for combatting persistent poverty.

Source language: EnglishOther languages: Français, Italiano 23. Mental Health and ArtThe Ministry of Health, Portugal(VITIS 4)

Promoting the fight against stigma, the “Mental Health and Art” project fosters the creative talents of people with mental illnesses at a regional and local level, throughout the country. To achieve this, relationships had to be fostered between residential and rehabilitation services (public and private) and the visual arts, theatre, dance and cookery professionals, as well as universities and higher education. To date, the National Mental Health Programme has made an important contribution to challenging perceptions about mental illness and promoting a partnership approach.

Source language: PortuguêsOther languages: English, Français

24. Undertaking Large-Scale ServiceReform in Times of Fiscal Restraint;Integrating Services in Peel, OntarioThe Municipality of Peel, Canada(PLENARY HALL)

The Regional Municipality of Peel will present their system of integrated services based on a one-stop service-delivery model which covers mainly social assistance, employment, housing, early learning, child-care and community grants programmes. It supports simplified access, efficiency savings, effective resource allocations, improved advocacy, and program investments. An external evaluation of this system pointed at the benefit of offering “a valuable roadmap to other governments”.

Source language: EnglishOther language: Deutsch, Español

Session 4 Wednesday 8 July 09.30–10.30

Session 4 Wednesday 8 July 09.30–10.30

2120 ExhibitorsLisbon 2015

Established in 1956 as a Portuguese foundation for the whole of humanity, the Calouste Gulbenkian Foundation’s original purpose focused on fostering knowledge and improving the quality of life of people throughout the fields of the arts, charity, science and education. Bequeathed by the last will and testament of Calouste Sarkis Gulbenkian, the Foundation undertakes its activities structured around its headquarters in Lisbon and its delegations in Paris and London.

Eurofound is the European Foundation for the Improvement of Living and Working Conditions, a European Union body established to work in specialised areas of EU policy. It provides information, advice and expertise on living and working conditions, industrial relations and managing change in Europe for key actors in the field of EU social policy on the basis of comparative information, research and analysis.

Edenred designs and provides innovative solutions to assist local authorities in the implementation of their social policies. According to public entities’ preferences and objectives, Edenred provide them with cost-efficient means of distributing social benefits that increase freedom of choice of recipients while ensuring the respect of their personal dignity. Edenred can also present detailed reporting that helps policymakers in their subsequent decision making. These solutions are based on a wide range of technological options, from paper to chip cards.

IBM is uniquely positioned to help city and government leaders create opportunities from today’s challenges, innovate across services to meet and exceed citizen expectations, and drive sustainable economic growth and enhanced quality of life. Deep industry expertise, solution strength and resilient deployment choices ensure leaders around the globe, in cities and governments of all sizes, can leverage information to make better decisions, anticipate problems to resolve them proactively, and coordinate resources to operate effectively.

Esri is the world leader in Geographic Information Systems (GIS) technology. Its innovative software solutions and professional services help health and social service organizations connect and manage disparate data systems. By adding a geographic component to data and analysis, Esri promotes the discovery, use, making, and sharing of information across your organization and to the public.

Diona provides mobility solutions and consulting services for Social Security, Social Services and Health and Human Services programs around the world. A leader in applying technology to help solve social programme problems, Diona partners with companies such as Accenture CGI, IBM and Oracle to deliver dozens of successful projects at the city, local, state and national level. Diona’s solution, Diona Mobility, offers citizens, case workers, service providers, and agency managers the ability to provide and receive help through mobile and other connected devices.

breeze-e connects anyone who wants to maintain a healthy, happy and independent lifestyle to information, support and advice about personal care or wellbeing needs, and a broad range of people and local organisations that can help. breeze-e also facilitates positive outcomes for all service users, service providers and care agencies by standardising and integrating the care landscape, in line with the core requirements of the Care Act for Local Authorities. Whether they receive Local Authority support, or fund care themselves, breeze-e empowers service users to help themselves.

The SAP Institute for Digital Government facilitates a deeper engagement with government agencies and partner organisations to deliver value from digital government through innovation. Innovation comes through leveraging digital technology and broad industry level business insight to achieve deeper policy insight and service delivery excellence.

SCML is an institution that provides social responses to situations of inequality and socio-economic deprivation, vulnerability and social exclusion, seeking the reintegration of all on an equal footing. In order to fulfil its mission, SCML manages a large network of Social Welfare and Health Services and facilities together, and in coordination with other public-private institutions. It also provides education, culture access and promotes life quality in communities, according to Christian tradition

2322 Exhibition Floor PlanLisbon 2015

Evening Events Lisbon 2015

Official Reception hosted by the City of LisbonMonday 6 July 2015, 19.30–21.00

Location:Castle of São Jorge R. de Santa Cruz do Castelo, 1100-129 Lisboa Telephone: +351 919 356 414

Getting there

The City of Lisbon will provide some buses to take delegates to the castle. These will depart from the conference hotel at 19.00. The drop off point is at the bottom of the castle grounds which means that there is a short uphill walk to get to the Praça d’Armas where the Reception will take place. Please note that the ground is very uneven so we do advise sensible footwear (no high heels!). You are however welcome to make your own way to the venue by taxi which will drop you off just outside the venue. There is disabled access – please contact the conference team directly to organise this.

Delegates will be expected to make their own way back after the Reception – the centre is a short (downhill) walk away!

Journey Time: 30 minutes

Local showcase: “Fado Dançado” Project

Batoto Yetu Portugal (BYP) is a non-profit youth and culture organization supported by the Luso-American Development Foundation, the Oeiras City Council, Oeiras Child Protection Agency and Caxias School District. It is financed by the High Commissioner for Immigration and Intercultural Dialogue and co-financed through European Structural Funds.

BYP’s philosophy is based on the conviction that despite people’s diverse socio-economic situations, the (re)discovery and appreciation of their cultural roots constitutes a fundamental factor for the consolidation of their self-esteem, sense of belonging and social inclusion.

Dress code: smart

Gala Dinner sponsored by EdenredTuesday 7 July 2015, 20.00–23.00

LocationThe Gala Dinner will take place at the Epic Sana Hotel (Rooms Morus II-III-IV).

Live Entertainment

Fogo Fogo offer an infectious celebration of Cape Verdean rhythms, embracing Lisbon’s multiculturalism and highlighting the vast reach of the Portuguese speaking diaspora… while of course reaching out to all those who love to dance!

Stemming from the ‘Orquestra Todos’, a project supported by the Gulbenkian Foundation aiming to foster cultural diversity through music, these five musicians discovered a common ground through their shared nostalgia for the island of Fogo in Cape Verde. With further support from Casa Independente, a non-profit cultural association and a collaborative co-sharing space in Lisbon, Fogo Fogo found a space to create and to showcase this more traditional side of African music.

Musicians: João Gomes (keyboard), Francisco Rebelo (bass), Marcio Silva (drums), David Person (guitar) and Danilo Lopes (guitar)

Dress code: smart

1 Edenred2 IBM3 Santa Casa da Misericórdia4 breeze-e5 Eurofound6 Esri7 SAP8 Diona9 Calouste Gulbenkian Foundation

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2524 Delegate list Lisbon 2015

Delegate Name Job title and organization Country

Knud Aarup CEO, The National Board of Social Services Denmark

Wendy Absillis Head of Elderly Care, OCMW Mechelen (VVOS) Belgium

Fritz Aichinger City Councillor, City of Vienna Austria

Virginia Aira Castro Department Manager, Barcelona City Council Area of quality of Life, Equality and Sports

Spain

Sergio Aires President, European Anti-Poverty Network

Vafa Ali Zada Technical Coordinator, Social Fund for the Development of IDPs

Azerbaijan

Giovanna Alviggi Civil servant, Consorzio Servizi sociali A5 Italy

Koen Anciaux President, OCMW Mechelen (VVOS) Belgium

Paulo André Team Coordinator, Ministry of Education Portugal

Jose Augusto Simoes Professor, European Forum of Primary Care Portugal

Jan Bal Secretary General, OCMW Mechelen (VVOS) Belgium

Anna Balkfors Director, Institute for Sustainable Urban Development, Malmö

Sweden

Angelica Baltazar Health and Human Services Industry Specialist, Esri

United States

Alexandra Bartelds Manager, Association of Directors of Social Services

Netherlands

John Bartholomew International Business Development Manager, InstantAtlas / Geowise Limited

United Kingdom

Filipa Batista Technical Specialist, Esri Portugal

Jasmin Battista Member of Cabinet, Digital Single Market, European Commission

Joris Beaumon Head of Staff – Department of Social Welfare, OCMW Gent (VVOS)

Belgium

Edwin Beaumon Head of Staff, OCMW Gent (VVOS) Belgium

Uwe G. Becking Global Head Employment Market Development, Cúram Solutions Executive, IBM

Germany

Greet Beeckmans Social Worker, OCMW Antwerpen (VVOS) Belgium

Greger Bengtsson Project Manager, Association of Local Authorities and Regions

Sweden

Henry Bengtsson Deputy Municipal Director, Municipality of Halmstad

Sweden

Henrik Berg Rasmussen Director, The National Audit Office Denmark

Javier Bernier Research Information Assistant, Eurofound Ireland

Christa Bex Relations Manager, Cipal Belgium


Susanne Bluma Member of Vienna Regional Assembly and City Council, City of Vienna

Austria

Anke Böckenhoff Consultant, German Association for Public and Private Welfare

Germany

Karin Bodlund Social Director, Municipality of Västerås Sweden

Kate Boegh Director, Municipality of Favrskov Denmark

Jo Bothmer Coordinator, European Anti-Poverty Network

Liz Brabender Permanence and Care Team Lead, Centre for excellence for looked after children in Scotland

United Kingdom

Mark Bradley Director of Registration and Corporate Services, Northern Ireland Social Care Council

United Kingdom

Virginia Brás Gomes Senior social policy adviser in the General Directorate for Social Security , Ministry of Solidarity, Employment and Social Security

Portugal

Corinne Cahen Minister for Family and Integration, Ministry for Family and Integration

Luxembourg

Kimberley Carton Head of administration, Public Social Services Bruges

Belgium

Álvaro Carvalho Director of the National Programme for Mental Health, Ministry of Health

Portugal

Cristina Casais Ribeiro Gabinete de Responsabilidade Social, Montepio Bank

Portugal

Caridad Castillo Canales Directora de los servicios sociales, Consorcio Benestar Social Girones Salt

Spain

Delphine Chilese-Lemarinier European Affairs Delegate, Edenred Belgium

Seamus Clancy Director of Business Development, Diona Ltd Ireland

Juan Carlos Contel Segura Civil servant, Regional Government of Catalonia, Department of Social Welfare and Family

Spain

Philip Cotterill International Policy Lead, Association of Directors of Adult Social Services

United Kingdom

Nick Cronshaw Cúram Euro Technical Sales Lead, IBM Watson Health

United Kingdom

Marianne Damsgaard Hansen

Civil servant, City of Aarhus, Department of Social Services

Denmark

Bente Danholt Head of Department, The National Board of Social Services

Denmark

Anne Marie Danon Director, National Board of Health and Welfare Sweden

Stella Danos- Papaconstantinou

Director, The Region of Peel Canada

Pawel Darski Senior Manager, KPMG Poland Poland

Carmine De Blasio Director, Consorzio dei servizi sociali Ambito A6 - Atripalda

Italy

Liliane De Cock Chairman, OCMW Gent (VVOS) Belgium

Philippe De Coene Counsellor, City of Kortrijk Belgium

Serge De Kerf Vice President, Sodexo Belgium

Hugo de Seabra Project Manager, Calouste Gulbenkian Foundation

Portugal

Nathalie Debast Member of Staff, Poverty Policy, Vereniging van Vlaamse Steden en Gemeenten (VVSG)

Belgium

2726

Delegate list Continued


Fatima Degraeve Director, OCMW Antwerpen (VVOS) Belgium

Patty Del Medico International Support, KPMG Advisory S.p.A. Italy

Xavier Delgado Alonso Coordinator, inclusion and Social Cohesion Programmes, Regional Government of Catalonia, Department of Social Welfare and Family

Spain

Frederic Delobelle Research Officer Employment Service, Département du Pas-de-Calais

France

Hanne Denoo Project Manager Welfare department, OCMW Kortrijk

Belgium

Mike Deschamps Adviser, Probis Belgium

Bert Desmet Coordinator, OCMW Bruges Belgium

Gertru Diender Director, City of Leiden Netherlands

Paula Domingos Social Adviser, Ministry of Health Portugal

Paul Dommel Government Social Programmes, IBM United States

Hans Dubois Research Officer, Eurofound Ireland

Marie Dubost EQUASS Manager, European Platform for Rehabilitation (EPR)

Belgium

Fons Duchateau Chairman, OCMW Antwerpen (VVOS) Belgium

Martin Duggan Director, Strategy and Market Development, IBM Ireland

Gerald Ebinger Member of Vienna Regional Assembly and City Council, City of Vienna

Austria

Gernot Ecker Head of department, Wiener Hilfswerk Austria

Marinette Edlund IT Strategist, Municipality of Varberg Sweden

Rannveig Einarsdóttir Director of Family Department, Municipality of Keflavik

Iceland

Dominique Faber Conseillère de Direction 1ière classe, Ministry for Family and Integration

Luxemburg

José Falcão Amaro Director, Instituto da Segurança Social Portugal

Tina Fallesen Auditor, The National Audit Office Denmark

Fernando Fantova Consultant, Fundación Eguía-Careaga Spain

Karolina Fasth International Coordinator, Nacka Kommun Sweden

Sophie Favier Project Manager, National Solidarity Fund for Autonomy

France

Inga-Lill Felizia Head of Research and Development Unit, PUFF (Practice, Development, Research, Future)

Sweden

Christian Fillet Secretary, Public Social Services Brugge (VVOS) / Chair, European Social Network

Belgium

Peter Franck Business Development Manager Local Government, Dileoz

Belgium

Anna Francke-Wiking Development Counsellor, Municipality of Halmstad

Sweden

Maarten François Programme Manager, Public Centre for Social Welfare of Kortrijk

Belgium

Hugh Frazer Chair, Adjunct Professor of Applied Social Studies, National University of Ireland Ireland / Coordinator, European Social Policy Network

Ireland


Ulrika Freiholtz Head of Unit, National Board of Health and Welfare

Sweden

Peter Frigo Member of Vienna Regional Assembly and City Council, City of Vienna

Austria

Marc Frost Chief Commercial Officer, CloudBuy PLC United Kingdom

Nadja Funk Head of Department, Therapeutikum Heilbronn Germany

Åsa Furén-Thulin Head of Section, Association of Local Authorities and Regions

Sweden

Emmanuel Gagneux Deputy Director, Département de la Haute Saône France

Sally Galbraith Director, Actuarial and Reporting, National Disability Insurance Scheme

Australia

Ricardo Garcia Manager, Red Cross Portugal

Ezio Garrone Coordinator, Aosta Valley Region Italy

Sabine Geringer Manager, Wiener Hilfswerk Austria

Artak Ghazaryan Director, Pension Reform Implementation Program (PRIP)

Armenia

Chris Gibbon Management Consultant, Diona Ltd Ireland

Pia Buhl Girolami Senior Adviser, Ministry of Children, Equality and Social Inclusion

Norway

Clare Goodrham General Manager, Breeze-e Enterprises Ltd United Kingdom

Barbara Graglia Executive staff to Deputy Mayor, Turin Municipality

Italy

Margarethe Grasser Head of Department - Provision for Long-term Care, Federal Ministry of Labour, Social Affairs and Consumer Protection

Austria

Miroslaw Grewinski Director of Department of Cooperation & International Projects, Janusz Korczak Pedagogical University in Warsaw

Poland

Alfred Grixti Chief Executive Officer, Foundation for Social Welfare Services

Malta

Ria Grondelaers Chairman, OCMW Gent (VVOS) Belgium

Ghislaine Grosset Guest, Edenred France

Gudridur Gudmundsdottir Lawyer, Social Services of Hafnarfjordur Iceland

Karl Gudmundsson Social Director, Municipality of Jönköping Sweden

Dorothee Guggisberg Managing Director, Swiss Conference for Social Welfare (SKOS)

Switzerland

Paula Guimarães Director, Montepio Bank Portugal

Kristjana Gunnarsdottir Director, City of Reykjavik Welfare Department Iceland

Penilla Gunther Member of Parliament, Swedish Parliament Sweden

Helmut Günther City Councillor, City of Vienna Austria

Dorothy Hawthorn Head of Children's Services, Renfrewshire Council

United Kingdom

Edvard Heen CEO, Almannaverkid Faroe Islands


2928Delegate Name Job title and organization Country

Marja Heikkilä Project Manager, Huoltaja Foundation Finland

Anne Helferty Chief Welfare Officer, Dublin City Council Ireland

Lotte Henriksen Head of Social Services, City of Aarhus, Department of Social Services

Denmark

Martin Hewitt Senior Adviser, Ministry of Labour Norway

Pierre Hilaire Directeur Adjoint de l'Enfance et de la Famille, Département du Pas-de-Calais

France

Fredrik Hjulström Project Manager, Nordic Centre for Welfare and Social Issues

Sweden

Natasja Hofstee Policy Adviser European Affairs, Ministry of Social Affairs and Employment

Netherlands

Beatrice Hopstadius Head of Unit, National Board of Health and Welfare Sweden

Sweden

Jean-Louis Hotte Director, Département du Pas-de-Calais France

Faryda Hussein Policy advisor, Ministry of Social Affairs and Employment

Netherlands

Namig Ibrahimov Youth support and income generation programs Manager, Social Fund for the Development of IDPs

Azerbaijan

Pravda Ignatova Director of Directorate, International Cooperation, Programmes and European Integration, Agency for Social Assistance

Bulgaria

Raimo Ikonen Director General, Ministry of Social Affairs and Health Finland

Finland

Karin Ingemann Head of department for vulnerable, young people and integration, The National Board of Social Services

Denmark

Unnur V. Ingolfsdottir Director of Social Services / Chair of the Icelandic Association of Social Directors

Iceland

Stephen Jacques Chief Operating Officer, Key Assets – The Children's Services Provider

United Kingdom

Jef Jaenen Advisor to the Secretary of State Elke Sleurs Belgium

Ray James President, Association of Directors of Adult Social Services

United Kingdom

Lars-Göran Jansson Secretary, Association of Directors of Social Services (FSS), The Göteborg Region Association of Local Authorities

Sweden

Kaspars Jasinkevics Director, Children and Youth Centre, Riga Municipality

Latvia

Vibeke Jensen Head of the Employment department, City of Aarhus, Department of Social Services

Denmark

Luís Jerónimo Project Manager, Calouste Gulbenkian Foundation

Portugal

Gurið Joensen Chief Legal Officer, Almannaverkid Faroe Islands

Ulf Anders Johansson Director of Social Services, Torsby kommun Sweden

Søren Johnsen Director of social planning, Region Midtjylland Denmark

Sarah Johnson Scheme Actuary, National Disability Insurance Agency

Australia

Harri Jokiranta Deputy City Manager, City of Seinäjoki / Huoltoja Foundation

Finland


Sigridur Jonsdottir Senior Advisor, Ministry of Welfare Iceland

Lena Jonsson Human Resources Manager, Care of the Elderly and the Disabled Administration, City of Karlstad

Sweden

Pia Käcker Research supervisor, Municipality of Norrköping Sweden

Salme Kallinen Ministerial Adviser, Ministry of Social Affairs and Health

Finland

Timo Kallioaho Service User, Mental Health Association in Seinäjoki Region

Finland

Ella Kardemark Chairman of the Social Board, Municipality of Halmstad

Sweden

Charlotta Karlsson- Andersson

Head of the Department of Adult Education and Labour Market, Municipality of Orebro

Sweden

Satu Karppanen Ministerial Advisor, Ministry of Social Affairs and Health Finland

Finland

Miran Kerin President, Association of Centres for Social Work in Slovenia (CCSW)

Slovenia

Aarne Kiviniemi Director, The Finnish Blue Ribbon Finland

Piotr Klag Director, Lower Silesia Centre for Social Policy (DOPS)

Poland

Marianne Klicka Third President of the Parliament of Vienna, City of Vienna

Austria

Jetta Klijnsma Secretary of State for Social Affairs and Employment, Ministry of Social Affairs a nd Employment

Netherlands

Bert Koning VP Labour Market, WCC Smart Search & Match Netherlands

Jüri Kõre City Council Member, Tartu City Government, Department of Social Welfare

Estonia

Ingrid Korosec Member of Vienna Regional Assembly and City Council, City of Vienna

Austria

Eszter Kovacs Assistant Professor, Semmelweis University Ireland

Cornelia Krajcsir Chief Financial Officer, Sozial Global AG Austria

María Kristjánsdóttir Director of school and social services, Municipality of Hveragerði

Iceland

Barbara Kucharska Director, Mazovian Voivodeship, Masovian Social Policy Centre

Poland

Ulrich Kuhn Managing Director, Reinventing Social Affairs (SONG)

Germany

Luc Kupers Secretary, OCMW Gent (VVOS) Belgium

Carolyn Kus Director of Adult Social Care Services, Northamptonshire County Council

United Kingdom

Chris Kuypers Secretary, National Association of Local Government for Social Welfare

Netherlands

Darja Kuzmanic Korva General Secretary, Association of Centres for Social Work in Slovenia (CCSW)

Slovenia

Inger Kyösti Social Planner, Association of Local Authorities of Norrbotten

Sweden

Stefaan Lambrecht Director of the Social Department, Public Social Services Brugge

Belgium

Isabell Landström Programme Director of Social Welfare, Municipality of Orebro

Sweden




Marjo Lavikainen Ministerial Advisor, Ministry of Social Affairs and Health

Finland

Jean-François Lebrun Advisor, Ministère Francais des Finances France

Brian Lee-Archer Director, SAP Institute for Digital Government Australia

Ghislain Lefebvre Director, Département du Pas-de-Calais France

Veli-Pekka Lehtonen Development Manager, City of Helsinki Finland

Cédric Leloup Sales Manager, Edenred France

Yvonne Lennemyr Frykman Regional Advisor, Region Värmland Sweden

Guy-Paul Libin Director of Social Services, Sociaal Huis Ostend Belgium

Anna Lilja Qvarlander Senior Officer, Association of Local Authorities and Regions (SALAR)

Sweden

Lars Liljedahl Social director, Municipality of Östersunds Sweden

Christoffer Lilleholt Member of the City Council, Municipality of Odense

Denmark

Jukka Lindberg Director Purchasing Services, City of Hameenlinna

Finland

Cecilia Linjer Strategist, Municipality of Varberg Sweden

Victoria Livingstone- Thompson

Managing Director, PING

United Kingdom

Gabriel Llagostera Human Resources Manager, SUMAR, social welfare company

Spain

Mireia Llorens Poch Head of International Relations, Regional Government of Catalonia, Department of Social Welfare and Family

Spain

Ulrike Löschl Municipal Councillor, Magistrat d. Stadt Wien Austria

Eva Maria Luger Managing Director, Dachverband Wiener Sozialeinrichtungen

Austria

Else Lund Frydensberg Head of Office, The National Board of Social Services

Denmark

Marléne Lund Kopparklint Chairman, Care of the Elderly and the Disabled Committee, City of Karlstad

Sweden

Helmut Lutz Chief executive officer, Care Systems Austria

Karine Lycops Director of Social Services, OCMW Gent (VVOS) Belgium

Paulo Macedo Minister of Health, Ministry of Health Portugal

Marko Madzar VP and General Counsel, Diona Ltd Ireland

Thomas Magnussen Human Resources Officer, Almannaverkid Faroe Islands

Anne Malmendier Public Social Programs Manager, Edenred Belgium

Yanita Manolova Deputy Executive Director, Agency for Social Assistance

Bulgaria

Rosario Mantero Ramirez Tecnico, Consorci d'Acció Social de la Garrotxa Spain

Staf Mariën General Manager, OCMW Gent (VVOS) Belgium

Simen Markussen Senior Research Fellow, The Ragnar Frisch Centre for Economic Research

Norway

Isabelle Martijn Assistant, PPS Social Integration Belgium


Keith Martin Executive Director, Epic Europe Slovakia

Britta Martinsen Head of Social Department, Municipality of Esbjerg

Denmark

Alexandre Masllorens Escubos

Adviser, Barcelona City Council Area of quality of Life, Equality and Sports

Spain

Ljubisav Matejevic Global Market Development Smarter Care Executive, IBM

Germany

Beatriz Mato Otero Minister for Employment and Welfare, Ministry for Employment and Welfare, Galicia

Spain

Alois Mayer Member of Vienna Regional Assembly and City Council, City of Vienna

Austria

Joanne McMeeking Head of Professional Development, Centre for excellence for looked after children in Scotland

United Kingdom

Janet Menard Commissioner, The Region of Peel Canada

Joana Mendonça Project Manager, TESE Portugal

Philippe Miet Director, Conseil Français des personnes Handicapées pour les questions Européennes

France

Hansje Migchielsen Head of Department, Municipality of 's-Hertogenbosch

Netherlands

Antonio Miguel Executive Manager, Social Investment Lab Portugal

Paola Milani Professor in Family Education, Padua University Italy

Martina Minichmayr Head of Advice Centre for Homeless Persons, Vienna Social Fund

Austria

Mirella Minkman Programme Director, National Centre of Expertise in Long-Term Care, Vilans

Netherlands

François Mollard Head of Department, Canton of Fribourg Switzerland

Martins Moors Head of Social Administration – Department Deputy Director, Riga City Council, Department of Welfare

Latvia

Enric Morist Güell Coordinator, Red Cross Catalunya Spain

Gabriele Mörk Member of Vienna Regional Assembly and City Council, City of Vienna

Austria

Jonathan Mortelmans Board Coordinator, OCMW Antwerpen (VVOS) Belgium

Pedro Mota Soares Minister of Solidarity, Employment and Social Security, Ministry of Solidarity, Employment and Social Security

Portugal

Wolfgang Müller Managing Director European Affairs, Federal Employment Agency

Germany

Elisabeth Munch-Ellingsen Senior Adviser, The Norwegian Labour and Welfare Administration

Norway

Michael Naughton VP of Marketing, Diona Ltd Ireland

Clive Needle Director of Policy and Advocacy, EuroHealthNet Belgium

Jan Nielsen Director, Municipality of Aalborg Denmark

Lisbeth Nilsson Social Director, City of Goteborg Sweden

Tuija Norlamo-Saramäki Senior Adviser, City of Espoo Finland

Anita Nørskov Staff member, Municipality of Horsens Denmark




Piotr Nowak-Skyrpan Department Manager of Social Research, Mazovian Voivodeship, Masovian Social Policy Centre

Poland

Gianni Nuti Director, Department of Health and Social Policies, Aosta Valley Region

Italy

Gunilla Öberg Head, Care of the Elderly and the Disabled Administration, City of Karlstad

Sweden

Conny Olde Olthof Advisor to Secretary of State for Social Affairs and Employment, Ministry of Social Affairs and Employment

Netherlands

Merete Olesen Head of the Department for Family, Youth and Children Services, City of Aarhus, Department of Social Services

Denmark

Ana Maria Oliveira Professor of Social Work, Universidade Católica Portuguesa

Portugal

Karin Olsson Social Director, Municipality of Söderhamns Sweden

Stefan Olsson Head of Unit for Social Inclusion and Poverty Reduction, DG Employment, Social Affairs & Inclusion, European Commission

Heikki Onnela Product development manager, City of Helsinki Finland

Annika Öquist Head of Unit, National Board of Health and Welfare Sweden

Sweden

René Paas Chair, Association of Directors of Social Services Netherlands

Leonardo Palumbo Senior Coordinator for Health and Social Investment, EuroHealthNet

Reshma Patel Service User Consultant United Kingdom

Bo Pedersen Vice Director, Municipality of Aalborg Denmark

Pascale Peraïta President, Centre Public d'Aide Sociale de la Ville de Bruxelles

Belgium

Antonio Pereira Professor, European Forum of Primary Care Belgium

Antoni Perez Yueste Social Welfare Manager, Consell Comarcal del Pla de l'Estany

Spain

Sofia Persson Head of Social Welfare, Municipality of Orebro Sweden

Monica Persson Social director-Department of Social Affairs, City of Karlstad

Sweden

Gaspare Piccinnu Councillor for Social Policy, Municipality of Olbia Italy

Virginie Piekarski Head of Territorial Development Service, Département du Pas-de-Calais

France

Agnieszka Pierzchalska Department of Cooperation and Analysis Manager, Lower Silesia Centre for Social Policy (DOPS)

Poland

Filipa Pires de Almeida Impact Business Developer, IES – Social Business School

Portugal

Martina Plohovits Head of Department, Vienna Social Fund Austria

Naděžda Plzáková Social work Coordinator, Women for Women, o.p.s.

Czech Republic

Ineke Poelman Secretary, OCMW Aalter Belgium

Miguel Pratas Director, Institute for Social Security Portugal


João Pratas Partner, KPMG Portugal

Brigitte Prisching Deputy Director and Head of Legal Department, Vienna Social Fund

Austria

Mika Pyykkö Head of Focus Area, Finnish Innovation Fund Sitra

Finland

Muriel Rabau Vice-Chair of the EU Social Protection Comittee, European Union Social Protection Commitee

Belgium

Mirjana Radovan Head of Service for EU Funds, Ministry of Social Policy and Youth of the Republic of Croatia

Croatia

Hanne Ramsbøl Consultant, The National Board of Social Services

Denmark

Sonja Ramskogler Member of Vienna Regional Assembly and City Council, City of Vienna

Austria

Leida Rasing Manager, Association of Directors of Social Services

Netherlands

Bo Rathjen Watson Health Sales Manager, IBM Denmark

Cristina Recasens Vert Social Policy Councillor, Ayuntamiento de Sant Cugat del Vallès

Spain

Marta Recio Casanovas Head of Social Services, Regional Government of Catalonia, Department of Social Welfare and Family

Spain

Marja-Leena Remes Head of Family and Social Services, City of Espoo

Finland

Nathalie Renaudin Public Affairs Director, Edenred Belgium

Søren Riber Consultant, Department of Welfare and Social Services, Municipality of Horsens

Denmark

Dominic Richardson Senior Education Specialist, Office for Research, UNICEF

Italy

Angela Riddering Head of Department, Municipality of 's-Hertogenbosch

Netherlands

Indrek Rohtla Head of Social Care Services, Tartu City Government, Department of Social Welfare

Estonia

Bernhard Rösch Member of Vienna Regional Assembly and City Council, City of Vienna

Austria

Marianne Ruigrok-Verreijt Chair, National Association of Local Government for Social Welfare

Netherlands

Maria Russo Official, Consorzio dei servizi sociali Ambito A6 - Atripalda

Italy

Eva Sahlén Social Services Director, City of Västerås (Head office)

Sweden

Ulla Salonen-Soulie Executive Manager, Huoltaja Foundation Finland

Caterina Salzillo Social Worker - Service Manager, Municipality of Olbia

Italy

Jordi Sanchez Masip Director, Family and Social Services Directorate, Barcelona City Council Area of quality of Life, Equality and Sports

Spain

Per Sandberg Social Director, Växjö kommun Sweden

Birgit Sannes Director of Health and Social Services, Bamble Municipality

Norway



3534


Rui Santos Senior Business Development Manager, Esri Portugal

Ester Sarquella Casellas Member of the Operational Board, Regional Government of Catalonia, Department of Social Welfare and Family

Spain

Tapani Savallampi Financial Manager, Care of the Elderly and the Disabled Administration, City of Karlstad

Sweden

Walter Schmid Director, University of Applied Sciences and Arts Lucerne

Switzerland

Marcus Schober City Councillor, City of Vienna Austria

Godwin Schuster Member of the Vienna City Council, City of Vienna

Austria

Ruth Rose Sciberras Operations Director, Foundation for Social Welfare Services

Malta

Erich Semb Quality Manager, Municipality of Halmstad Sweden

Doris Semotan Board of Directors, Sozial Global AG Austria

Núria Serra Busquets Director, Immigration and multiculturalism directorate, Barcelona City Council Area of quality of Life, Equality and Sports

Spain

Victoria Serra-Sutton Researcher, AQuAS Spain

Sally Shaw Head of Inspection (Strategic Adult Services), Care Inspectorate

United Kingdom

Lala Shikhaliyeva Chief Accountant, Social Fund for the Development of IDPs

Azerbaijan

Adalsteinn Sigfusson Director of Social Services, Municipality of Kópavogur

Iceland

Carla Silva Social Worker, Fenacerci Portugal

Kristin Skare Adviser, Directorate of Labour and Welfare Norway

Elke Sleurs Secretary of State for combatting Poverty, Equal Chances, Disabled People, Belgian Government

Belgium

Solvita Smilga Head of Social Service administration unit, Riga City Council, Department of Welfare

Latvia

Vladimir Šomen Head of Department for EU Funds, Ministry of Social Policy and Youth of the Republic of Croatia

Croatia

Indrek Sooniste Manager, Foundation Mental Health Care Center Tartu

Estonia

Sabine Springer Director of the Social Welfare Office, City of Vienna

Austria


Bettina Steffel Social Worker, City of Vienna, Municipal Department for Health Care and Social Planning

Austria

Bérengère Steppé Policy Officer, European Commission

Christie Stiphout Policy Adviser, Ministry for Health, Welfare and Sport

Netherlands

Alessandro Stramaglia Public Social Programs, Edenred Italy

Håkan Strömberg Head of Social Services, Municipality of Varberg Sweden

Kari Skive Stuvoy Chairman, Norwegian Health & Welfare Forum (NHV)

Norway

Caroline Téblick Social Worker, OCMW Antwerpen (VVOS) Belgium

Paulo Teixeira CEO, Logframe Portugal

Jim Thomas Programme Head - Workforce Innovation, Skills for Care

United Kingdom

Michelle Thoret Le Duc Head of Department, Assistance publique Hopitaux de Paris

France

Kamila Tittelbachová Social worker, Women for Women, o.p.s Czech Republic

Jordi Tolrà Policy Advisor, Barcelona City Hall Spain

António Tomás Correia President, Montepio Bank Portugal

Aaron Torrens EMEA Sales Director, IBM United Kingdom

Aðalbjörg Traustadóttir Director, City of Reykjavík Welfare Department Iceland

Miriam Uhlemann Director, Fostering First Ireland Ireland

Mathias Vaes Head of Social Affairs Department, OCMW Mechelen (VVOS)

Belgium

Rita Valadas Marques Chair, Director of Social Services, Santa Casa da Misericórdia, Lisbon

Portugal

Joanna Valk Project Manager, Municipality of Leiden Netherlands

Inge Vallandi Service User, Tartu Mental Health Center Estonia

Luisa Valle Director, Calouste Gulbenkian Foundation Portugal


3736


Johanna Viberg Development Manager, Municipality of Orebro Sweden

Valérie Vierset Director of Cabinet, Centre Public d'Aide Sociale de la Ville de Bruxelles

Belgium

Christopher Von Stedingk Head of Department for integration, Labour market and Swedish for Imigrants, Municipality of Orebro

Sweden

Bernhard von Wohlgemuth Director of Social Services, Community District of Überetsch

Italy

Nicole Wagner Director of Social Services, Canton of Basel

Switzerland

Hans-Jörgen Wahlhed Social Director, Municipality of Halmstad Sweden

Beate Christine Wang Senior Adviser, The Nordic Council

Denmark

Piritta Wartiainen Social Care Specialist, City of Helsinki Finland

Tanja Wehsely MP, Deputy chairman of WAFF, City of Vienna

Austria

Christian Wernberg-Tou-gaard

Global Director, Social Welfare & Human Services, ORACLE Corporation

Denmark

Ann-Britt Wetche Director of Social Services, Region Midtjylland

Denmark

Martina Wieland Director, Therapeutikum Heilbronn

Germany

Ingela Wretling Vice Chairman, Care of the Elderly and the Disabled Committee, City of Karlstad

Sweden

Henriette Zeeberg Head of Department for Socially marginalised adults, The National Board of Social Services

Denmark


Pirkko Valtanen Director of Social Services, Centre for Basic Services

Finland

Marianne Van den Berg Policy Analyst, DG Sanco - Innovation for Health and Consumers

Belgium

Laura Van der Poel Programme Manager, National Association of Local Government for Social Welfare

Netherlands

Lene van der Raad Chief of Staff Department for Family, Youth and Children Services, Municipality of Aarhus

Denmark

Julien Van Geertsom President, PPS Social Integration Belgium

Dave Van Oosterwyck Member of staff, OCMW Antwerpen (VVOS) Belgium

Gert Van Ransbeeck Director, Centre Public d'Aide Sociale de la Ville de Bruxelles

Belgium

Arie van Rijn Assistant to Secretary of State for Social Affairs and Employment, Ministry of Social Affairs and Employment

Netherlands

Piet Van Schuylenbergh Director of Social Department, Vereniging van Vlaamse Steden en Gemeenten (VVSG)

Belgium

Veerle Van Vynckt Head of the Social department, OCMW Bruges (VVOS)

Belgium

Peter Vanaken Director, OCMW Hasselt (VVOS) Belgium

Nadja Vananroye Chairman, OCMW Hasselt (VVOS) Belgium

Eva Vanhullebusch Head of Department Social Affairs, OCMW Gent (VVOS)

Belgium

Veerle Vanlook Director, Department of Elderly, OCMW Hasselt (VVOS)

Belgium

Sandra Verhauwert Psychologist and Project manager of youth, OCMW Gent (VVOS)

Belgium

Heinz Vettermann Member of Parliament, City of Vienna

Austria


38 European Social Network Team

Name Job Title

John Halloran Chief Executive

Sofia Korkiamäki Office Manager and PA to Chief Executive

Alfonso Lara Montero Policy Director

Lisa Schönenberg Policy Officer

Kim Nikolaj Japing Policy Officer

Marianne Doyen Policy Officer

Jonas Bylund Operations and Development Manager

Alberto Dotta Projects Officer

Sam Crossfield Communications Manager

Susan Clandillon Communications Officer

David Scurr Interim Conference Manager

Aurelia Mandato Conference Organiser

Christian FitzHugh Conference Assistant

Clive Collier Film Producer

See you next year! The Hague 20–22 June 2016

Arrivederci al prossimo anno! L’Aia 20–22 giugno 2016

A l’année prochaine! L’Haye 20–22 juin 2016

¡Hasta el año que viene!La Haya 20–22 de junio 2016

Bis nächstes Jahr!Den Haag 20.–22. Juni 2016

Até ao próximo ano!Haia 20–22 de junho 2016

The European Social Network (ESN) brings together people who plan, manage and deliver public social services, together with those in regulatory and research organisations. ESN supports the development of effective social policy and social care practice through the exchange of knowledge and experience.

European Social NetworkVictoria House125 Queens RoadBrighton BN1 3WBUnited Kingdom

Tel +44 (0) 1273 739 039Fax +44 (0) 1273 739239Email [email protected]

esn-eu.org

European Social Services ConferenceEmail [email protected]

conference.esn-eu.org Registration No. 3826383Charity No. 1079394

building partnerships to improve lives - esn...

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