Building and Maintaining a
Healthy Community

- Priyanka Nag

Who am I?

Technical Writer by profession

Open Source Evangelist by passion

- Completed my Masters in Computer Applications in 2014- Have worked as a full time PHP developer for a few months- Currently am a Technical Writer at Red Hat- Open Source evangelism and community management are things I do for passion.- I have been contributing to Mozilla for the last 4 years.

What is a Community?

Photo source - http://magazine.joomla.org

- Image of JoomlaDay Brazil celebration in early September

- Wikipedia's definition of community is - a social unit of any size that shares common values...

- Tell your story of how you started with the Mozilla community.

Technology does not better the world,

people do!

Photo source - http://magazine.joomla.org

What Are the Most Important
Elements of a Community?

Photo source - http://magazine.joomla.org

Belonging

A sense of belonging is what keeps people in communities.

- For a community to be successful, participants need to believe in it.

Open Communications

With an open community and publicly visible and accessible communication channels, anyone can join the community.

Open Tools

Anyone with an Internet connection and computer can contribute.

Community Manager

- Who is He (or She)?

A Community Manager's Responsibilities:

Enable People

A Community Manager's Responsibilities:

Trust is everything

A Community Manager's Responsibilities:

Avoid Ego, or Others Will AvoidYou

Scaling the Community

Building the right tools

Resolving community conflicts

Multiple Communication channels (based on need)

Community TODO List

Identify how we can divide our community into teams.Ensure that teams can communicate clearly and effectively.Define the scope of each teams, and help team members understand that scope.Encourage diversity and opportunity in the community.Produce a Code of Conduct.

One of the Biggest Issues in the Community -

Conflict

Quick Steps to Resolve a Conflict:

Calm and reassure

Get the facts

Discuss

Document

Reflect and maintain

Working with an Open Community

Good Open by default, real diversityBad Working with partnersUgly Not enough time, lack of commitment, meetingsSource - http://stormyscorner.com/2015/02/the-good-the-bad-and-the-ugly-of-why-i-dont-always-work-in-the-open.html

Mozilla Communities' Success Stories

Resources:

http://www.artofcommunityonline.org/

http://stormyscorner.com/2015/02/the-good-the-bad-and-the-ugly-of-why-i-dont-always-work-in-the-open.html

https://www.mozilla.org/en-US/contribute/studentambassadors/

https://reps.mozilla.org/

https://beta.webmaker.org/

https://teach.mozilla.org/events/

Thank you!