building an effective public service for wealth creation and generation institutional reforms and...
TRANSCRIPT
Building an effective public service for wealth Building an effective public service for wealth creation and generationcreation and generation
Institutional Reforms and Managing Change
By: Allen Kagina (Mrs)COMMISSIONER GENERAL URA
Presentation OutlinePresentation Outline
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Introduction
Opportunities within the civil service
Challenges in the civil service
Institutional reforms and managing change
Summary
IntroductionIntroduction
• The civil service is the implementing arm of government
• The civil service provides an enabling environment for economic growth and development
• The institutional memory of any country– The civil service is the pride of any country
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Challenges in the civil serviceChallenges in the civil service
• National capacity building strategy• Tracking employee performance management• Inadequate systems to manage the employee
register – eliminate ghost workers• Attracting and retaining talented people• The focus on budget rather than planning
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Challenges…Challenges…
• Developing the right attitude for professionalism and making people transparent and accountable
• Developing model leaders and professionals• Building values such as integrity to fight
corruption• Bureaucracy in the civil service• The need to win trust in excellent service
delivery
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Opportunities to enhance service Opportunities to enhance service deliverydelivery
• General government support - National Development Plan (NDP) has stretched goals that call for a professional civil service
• The NDP theme of “Growth, employment and socio- economic transformation for prosperity” is a driver to build professionalism in the country
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Opportunities…Opportunities…
• Investing in technology to support business processes
• Globalization which leads to competition and adopting best practices
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Reform Strategies & managing Reform Strategies & managing changechange
• Develop a vision for the civil service transformation to include:– Image change– Creating a new civil service that is fundamentally
different from the old (business oriented)– Developing a road map for institutional
transformation– Implementing modern business processes and
systems
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Reform strategies…Reform strategies…
– Modernise the people to enhance their productivity
– Building mutually beneficial partnerships with stakeholders
– Developing staff competencies to match new requirements
– Identifying with the society we operate in and on an integrity footing
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Reform Strategies…Reform Strategies…
– Develop a culture of urgency in service delivery– Reorienting staff to service delivery– Maintain a flat structure to increase efficiency– Business Process Re-engineering (BPR)– Result oriented performance management
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Summary-Reform StrategiesSummary-Reform Strategies
• Reform is not a one off exercise but an ongoing process
• Institutions, procedures, staffing have to be reviewed to check if: – The intended objectives are achieved
(effectiveness) and – If this is done in the most efficient way
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Summary-changes in work ethicsSummary-changes in work ethics• Changes in the Public Service work ethics from:– rulers to servants – patronage and favours to equity (no discrimination)– anonymity to “name label”- design clear process
flows that define accountability (Refunds process)– secrecy to “freedom of information”
from ‘tell nothing unless authorised’ to “tell everything”
– deciding at the top to delegation, devolution;
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