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BT TV Box ProUser Guide

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Over the next few pages you’ll find everything you need to get your BT TV Box up and running.

Welcome to BT TV

Getting startedLet’s set up your TV Box and remote.

Parental controls and PINsMore about parental controls and payment PIN.

Using BT TVYou’ll be able to watch box-sets in no time, with your on demand players and up to 600 hours of recording space.

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What your TV Box lights meanUnderstand the status of your TV Box.

Need some help?We’re here to help with any questions you have about BT TV.

Accessibility toolsMake BT TV even easier to use with things like Audio Description and subtitles.

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Plug in Plug your aerial (blue socket) and HDMI® cable (purple socket) into the right places (see page opposite).

Depending on your TV, you might need to use a specific HDMI port for Ultra HD and HDR.

To get the best possible picture quality, make sure you use the HDMI cable we sent you. Visit bt.com/help/ultrahd for more.

Getting startedImportant! Before you set up your TV Box, make sure your broadband is up and running.

Get onlineConnect your hub to your TV Box (yellow socket) using the Ethernet cable we sent you (see page opposite).

Hub and TV box in different rooms? You can use BT Powerline Adapters to connect your Hub and TV box. Visit bt.com/help/miniconnectors for more.

Set up your remoteInstall the batteries by removing the plastic protector and press the power button

. The remote control will automatically pair with the TV Box and programme itself to control your TV as well.

1 2Power upPlug your TV Box into the nearest socket on the wall.

Important! Use the power supply unit provided in your TV Box pack.

Press the power button on the front of your TV Box to turn it on.

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Follow the on screen instructionsSimply follow the on screen instructions, they will guide you through the set-up process and introduce you to BT TV.

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BT Smart Hub

Aerial cable(not supplied)

HDMI cable(connect to TV)1

Power supply cable (use power cable provided in box)

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Ethernet cable (connect your Hub to your TV Box) 2

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Your remote

On/off MoreAccess to accessibility features Audio Description, subtitles and zoom.

Search Search across all TV and on demand players.

GuideSee what’s on TV and radio for the next 7 days.

InformationFor more information about a TV programme.

SourceUse to select your TV box and switch between devices connected to your TV.

HomeBrings up the main menu, apps and recordings.

RecordRecord a one-off programme or a whole series.

Play/PausePause, rewind and fast forward whatever you’re watching.

BackReturn to the previous page.

Fast Forward / RewindPress and hold to skip forward or back.

Your remote uses Bluetooth to control your TV Box. It can only be paired to one BT TV Box Pro at a time. It will also control your TV, so there’s no need to use separate remotes.

MuteMute/unmute sound.

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Parental controls and payment PINs

About your PINs There are two PINs: one for parental control and one for payments in BT Player.Use your parental control PIN to control access to programmes with an age rating.

The default PIN is 1234.

You can change it at any time. Press then go to (Settings) (at the

top right of your screen) and select Change Parental Control PIN.

If you forget your parental control PIN, you’ll need to reset the TV Box. Go to bt.com/help/resettv

Use your payment PIN to buy things on the BT Player.

You can have the same PIN for both if you like.

If you forget your payment PIN, call us on 0800 111 4567 or go to bt.com/PINNote: You may need to set up other PINs or passwords to access other players.

Take control over what your kids stumble across (and rent) by setting up parental controls.

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Search for film and TV across all of your TV channels and apps.

MyTV – access recordings, your watch list and scheduled recordings.

Guide – see what’s on, set recordings and catch up on programmes from the last seven days.

BT Player – your very own on demand library for BT TV, including films, box sets, Sport, and much more.

Apps – home to loads of free and paid for on demand content.

TV Shows & Films – find something to watch on demand from across BT TV.

Using BT TVPress the to access the main menu and start using BT TV.

Go to the top right of your screen for

Select to manage the settings on your TV Box.

? Help and Troubleshooting.

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Watching live TVYou can find all the Freeview channels from 001 to 299 and your BT subscribed channels from 300 to 599.

Select Guide to see what’s on. When in the Guide, you can press to access the channel categories.

Recording TVYour TV Box comes with up to 600 hours of recording space. Press to record something you’re watching live (it’ll record from the time you press the button).

Recording four programmesYou can record up to 4 programmes at the same time.

If you record a fourth programme, you can’t then watch a fifth on live TV. You can still watch something in an app or a programme you’ve already recorded.

Watching and managing your recordingsYour recordings are stored in MyTV. Press , and highlight MyTV, the menu options are at the top right of the screen.

RecordingsGo here to watch something you’ve recorded, select it and press .

Watch ListYour watch list is stored here. You can pick up where you left off viewing on demand content.

Deleting recordingsIf your TV Box is full of recordings, it’ll automatically delete the oldest one you’ve watched.

You can save an old recording from being deleted automatically by locking it. Go to MyTV, select Recordings, and then to lock, press again to unlock it.

Select MyTV from the main menu to watch and manage your recordings.

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On Demand

Press and select Apps for all your free apps such as BBC iPlayer, as well as paid for apps like Netflix & Amazon Prime.

BT Player is the place to go to watch, buy or rent the latest blockbuster movies and most talked about TV shows.

To return to live TV at any time, press .

There’s lots of on demand content available within the ‘Apps’ section.

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BT TV App

You can also download films and TV shows that you’ve bought in BT Player to watch offline.

Who can use the BT TV App?If you’ve got BT TV, you’re in. Just download the app and login with your BT ID and password.

Download the BT TV App to watch live and catch up content across AMC, BT Sport and Kids TV.

Recording on the moveIf you’ve gone out and forgotten to record something, all is not lost. You can start a recording remotely through the BT TV App.

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What your TV Box lights mean

Status Data Record

Front of your BT TV box

Power Status Data Record

Box on Purple Off Off Off

Box on, recording Purple Off Off Red

Box in standby Off Off Off Off

Box in standby, recording Off Off Off Red

When you press the buttons on the remote control, the status light blinks purple to confirm the command has been received.

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If you need any help, bt.com/help/tv is a good place to go. We’ve got common questions and answers that will help you solve any problems you may be having, and other tips with getting the most out of your service.

Or you can chat with us online (any time between 7am and 11pm) at bt.com/contact

You can speak to us on the phone too. Just call 0800 111 4567 anytime between 8am and 9pm.

Need some help?

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Accessibility tools

Audio Description and subtitlesIf the broadcaster provides these features, they’re available on live TV, on demand programmes and your recordings.

To switch on the Audio Description or subtitles features, press (More). Highlight the feature from the menu top of the screen and press .

To switch it off, just highlight it again, and press .

Change Accessibility and Language settingsPress , then (Settings) and select Accessibility and Language to change your settings.

Language and SubtitlesIf the broadcaster supports Sign Language, you can switch it on here. You can also switch subtitles on and off.

AppearanceSelect this menu to change the on screen text and appearance.

– High Contrast If you find the menus difficult to read,

switch on High Contrast, to change to a high contrast colour scheme instead. It has white text on black and the menu options don’t blend in with the background.

– Remove channel logos You can also stop channel logos

appearing in the Guide by selecting Remove channel logos to make it easier to read.

– Remove transparency You can switch off the ‘transparent’

background image of a programme while you’re browsing the Guide to make the text easier to read.

Audio DescriptionYou can also switch Audio Description on and off here.Using zoomIf you’re finding it difficult to read some of the text on screen you can use zoom to make it bigger. Zoom can be used in the main menu, in Guide (where you find live TV channels) and in Apps (where you find on demand apps).

How to zoomPress (More). Highlight the zoom from the top of the screen and press .

Select Move Screen and use the arrow buttons on your remote to go to other areas of the screen.

To return to normal view, go to the top of the screen using the arrow buttons, select zoom and press again.

There are a range of accessibility features to help you watch your BT TV service.

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Grid 3 SoftwareSoftware is available for Windows PC’s and tablets. You can use it to control your TV Box without a remote or keyboard. It allows you to control with touch, switch, eye gaze and pointing devices. You can find out more about this at bt.com/tvaccessibility and thinksmartbox.com

Using your keyboard as a remote You can use a UK USB keyboard to interact with your TV box, either alongside the remote or instead of it. There’s a USB connection on the back of the box.

• This option supports USB keyboards.

• Certain keys imitate the buttons on the remote.

• You can use the standard alphabet keys to enter text.

• The ‘1’ key also cycles through punctuation.

The keyboard number keys work in just the same way as the number keys on the remote. Your TV box supports a number of keyboard layouts including Jumbo, Clevy, and multimedia. Read more about this and print out keyboard overlays at bt.com/tvaccessibility

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Safety and legal informationYour BT TV Box Pro (Model RTIW387) is manufactured to comply with international safety standards. Please read the following instructions carefully before installing and using it. Keep these instructions safe for future reference.

Safety informationPower supply unit (adaptor)To avoid risk of electric shock or fire, you must only use the power supply adaptor provided. Connect the appliance to the mains following the information on the label of the appliance and on the power supply adaptor.Never connect your appliance to a socket that has come loose or is damaged or defective (risk of electrical shock and fire).

Children and petsMake sure that the power supply adaptor and the remote control are out of reach of children or pets.

BatteriesThe batteries must not be exposed to excessive heat such as the sun, a fire or similar sources.It is required to replace the primary (non-rechargeable) batteries supplied only with strictly equivalent types (voltage, chemistry, size).

LiquidKeep all liquids at a safe distance from your TV Box and power adaptor. Keep them away from damp areas and sources of water. Don’t put anything filled with liquid on top of it (like a vase of flowers). If liquid does enter the TV Box, unplug it immediately from the mains taking all necessary precautions to avoid getting an electric shock and contact BT on 0800 111 4567.

CleaningAlways unplug your TV Box (Model RTIW387) from the wall socket before cleaning.Clean the appliance and the mains power supply adaptor only with a soft dry cloth. Don’t use cleaning fluids or solvents. Dust it with a soft damp cloth. Always unplug your TV Box from the wall socket before cleaning.

VentilationPlace your TV Box (Model RTIW387) somewhere that’s well ventilated. Don’t cover it or keep it in a confined space (like a cupboard) or stack other electronic equipment on top of it or below it. Don’t cover it and ensure that vents are not blocked.

EnvironmentInstall the appliance and the power supply adaptor indoors, in a dry, well aired place.Your TV Box (Model RTIW387) is for indoor use only, in the UK, at room temperatures of 0 – 45°C and between 20 % RH and 90 % RH ambient relative humidity.Protect the TV Box and power supply adaptor from moisture and dust.Don’t put your TV Box (Model RTIW387) or the power supply adaptor on soft furnishings, carpets, delicate surfaces including antique or veneered wood or temperature sensitive surfaces to avoid alteration of colour or cause damage to the surface.Position your TV Box (Model RTIW387) and all parts, including power supply adaptor away from heat and sun (e.g. away from radiators, windows sill or other electrical equipment which can get hot) and ensure to always avoid extreme temperatures.

Don’t place incandescent objects such as candles on or near the appliance and the power supply adaptor.

WarningIf your TV Box or power adaptor appears damaged, stop using it immediately. If it is safe to do so, switch off and disconnect from the electrical socket, then contact BT on 0800 111 4567.It’s important to avoid damaging the power cord– Always unplug the power cord by holding the plug

(not the cord)– Only use the power adaptor provided with your TV

Box. Don’t change the power cord or plug– Don’t bend or twist the power cord– Keep the power cord away from heat sources (like a

radiator) so the plastic cover doesn’t get damaged– Ensure you have easy access to the mains plug at

all times. As a precaution, in case of danger, the mains plug of the power supply adaptor acts as a disconnect device for the 230 V supply

– Keep cables out of young children’s reach.

To avoid electrical shock and risk of fireDon’t open the main body of your TV Box (Model RTIW387) or power adaptor.Don’t insert metal or flammable objects into it. Don’t touch the power plug or power adaptor with wet hands.Unplug it from the electrical socket before connecting (or disconnecting) any cables.Never squash the power cable by placing objects on top of it, walking or wheeling something over it.Plugging the power supply adaptor incorrectly may cause intermittent disconnection and may cause a risk of fire or electric shock.The coaxial connector “Aerial In” of this TV Box

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(Model RTIW387) is intended to be connected either to an indoor antenna or antenna socket that is fully galvanically isolated (core and shielding) to at least 1.5 kV ~, or an antenna, or an antenna outlet, whose shield of the coaxial cable is imperatively earthed, in accordance with 6.2 (g) and 6.2 (l) of IEC/EN 60728-11 standard concerning the safety of cable distribution networks, and in accordance with the national installation rules.The Ethernet port is intended to be connected to indoor cable circuits that are exclusively located within the building where the appliance is installed and are not earthed to a different earthing network.Avoid violent mechanical shocks. Don’t use the appliance if it is damaged.If there is any suspicious noise coming from the mains socket or mains power supply adaptor or cord, unplug the power supply adaptor from the mains socket with all necessary precautions to avoid getting an electric shock and contact BT on 0800 111 4567.

To avoid damaging your TV BoxIf your TV Box (Model RTIW387) isn’t working properly, stop using it to avoid causing serious damage and contact BT on 0800 111 4567.Unplug it from the mains socket if there’s thunderstorm.Only hand-tighten connectors don’t use any tools. You are likely to damage the connectors if you tighten them too hard.When connecting a USB peripheral device, respect the way of insertion and never use force.

To avoid damaging the hard disk driveDon’t move your TV Box (Model RTIW387) or suddenly turn the power off while the hard disk drive is running. We won’t be liable for any corruption of data on the hard disk drive caused by carelessness or misuse.

Returning and Recycling EquipmentHow to return or recycle your electronic equipmentThe Government has a legal requirement to minimise the unsorted waste disposal of electrical and electronic equipment and to maximise its separate collection and environmentally sound management.The symbol shown here and on a product, means you shouldn’t throw it in your normal rubbish at the end of its working life.This item may contain substances that could be harmful to people or the environment if it’s not recycled correctly.Before you dispose of your product, please log into your ‘MyBT’ account and check if you need to return it to us, as we’ll need the kit back if it’s been loaned to you.You can return it for free by following the easy steps here: bt.com/returnsIf this equipment is a replacement for something similar, we are also happy to recycle your old kit, just send it to us by following the instructions at the website above.If you don’t wish to return it to us (and you are not contracted to do so), lots of electronics shops have their own ‘take back’ schemes where you can recycle very small electrical and electronic goods. If you’re a household user, you can also take it to your local recycling centre – go to recyclenow.com to find the one nearest to you.Please dispose of this carefully and help to protect our planet.

Legal informationEU – Radio Equipment Directive Declaration of Conformity Hereby, British Telecommunications plc declares that the radio equipment type TV Box (Model RTIW387) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: bt.com/tvboxinfo

UK – Radio Equipment Directive Declaration of Conformity Hereby, British Telecommunications plc declares that the radio equipment type TV Box (Model RTIW387) is in compliance with Radio Equipment Regulations 2017. The full text of the UK declaration of conformity is available at: bt.com/tvboxinfo

Restrictions:This radio equipment is subject to certain restrictions when it is placed on the market in Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Germany (DE), Estonia (EE), Ireland (IE), Greece (EL), Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands (NL), Austria (AT), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE), Northern Ireland (UK(NI)), Norway (NO), Switzerland (CH), Iceland (IS), Turkey (TR), Lichtenstein (LI).Wi-Fi 5 GHz: The frequency band 5150-5350 MHz is limited to indoor use.This radio equipment is also subject to certain restrictions when it is placed on the market in United Kingdom (UK).In accordance with the relevant statutory requirements in the UK, the 5150 to 5350 MHz frequency range is restricted to indoor use in the United Kingdom.

Radio transmission information TV Box (Model RTIW387)

Frequency in range (GHz)

Max power in the range (dBm)

2.4 – 2.4835 20

5.15 – 5.35 23

5.47 – 5.725 30

Remote Control

Frequency in range (GHz)

Max power in the range (dBm)

2.4 – 2.4835 GHz 3.9

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Power consumption and power supply informationInformation can be found at bt.com/tvboxinfo

Opensource softwareThe TV Box (Model RTIW387) contains code that is covered by the GNU (General Public Licence (GPL). In accordance with the GPL, BT has made the relevant code available for download at bt.com/tvboxinfo

TrademarksYouViewYouView is subject to terms of use, suitable broadband speed, TV aerial and coverage. See www.youview.com. Software contained in this device is licensed on a limited basis. All other rights are reserved. YouView and the YouView logo are trademarks of YouView TV Limited and are used under licence. © YouView TV Limited 2010–2021. All logos and content images are trademarks and/or copyright of their respective owners. Images are for illustration only and may differ on screen. Content is subject to availability.

DolbyManufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Dolby Atmos and the double-D symbol are trademarks of Dolby Laboratories.

HDMIThe terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Wi-FiWi-Fi®, Wi-Fi logo and Wi-Fi CERTIFIED logo are registered trademarks of Wi-Fi Alliance.

Bluetooth Bluetooth® is a registered trademark of Bluetooth SIG, Inc.

DVBDVB and the DVB logos are trademarks of the DVB Project.

MPEG LA AVCThis product is licensed under the AVC patent portfolio license for the personal and non-commercial use of a consumer to : (i) encode video in compliance with the AVC standard (“AVC-video”) and/or (ii) decode AVC video that was encoded by a consumer engaged in a personal and non-commercial activity and/or was obtained from a video provider licensed to provide AVC-video.

No license is granted or shall be implied for any other use. Additional information may be obtained from MPEG LA, LLC see www.mpegla.com

Microsoft PlayReadyContent owners use Microsoft PlayReady™ content access technology to protect their intellectual property, including copyrighted content. This device uses PlayReady technology to access PlayReady protected content and/or WMDRM-protected content. If the device fails to properly enforce restrictions on content usage, content owners may require Microsoft to revoke the device’s ability to consume PlayReady-protected content. Revocation should not affect unprotected content or content protected by other content access technologies. Content owners may require you to upgrade PlayReady to access their content. If you decline an upgrade, you will not be able to access content that requires the upgrade.

YouTubeYouTube is a trademark of Google Inc.

IntertrustPortions Copyright © 2004 – 2018, Intertrust Technologies Corporation and its licensors. All rights reserved.

OthersAll other brands and logos are trademarks or registered trademarks of their respective owners.

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Available in other formats including Braille, large print and audio CD. Please go to bt.com/mediatypes or call 0800 800 150.

Offices worldwide© British Telecommunications plc 2021. We’re registered in England at 81 Newgate Street, London, EC1A 7AJ, UK [company number 1800000).See our terms and conditions at bt.com/termsItem code 097453 | V2 | March 2021