bsc class project
TRANSCRIPT
Class Project WCU BBA26Class Project WCU BBA26Richard H.SRichard H.S
Balanced Score Card for Balanced Score Card for Richard’s CaféRichard’s Café
Richard’s CafeRichard’s Cafe
The Strategy MapThe Strategy Map
Vision Vision
ValuesValues
PoliciesPolicies
Drill Down Perspective CustomerDrill Down Perspective Customer
Drill Down Perspective FinancialDrill Down Perspective Financial
Drill Down Perspective Internal Drill Down Perspective Internal Business & ProcessBusiness & Process
Drill Down Perspective Learning & Drill Down Perspective Learning & GrowthGrowth
Drill Down Objective Increase ProfitDrill Down Objective Increase Profit
Drill Down Objective Increase Drill Down Objective Increase Customer SatisfactionCustomer Satisfaction
Drill Down Objective Enchance Drill Down Objective Enchance Food QualityFood Quality
Drill Down Objective Deliver Drill Down Objective Deliver Responsive ServiceResponsive Service
Drill Down Objective Enchance Drill Down Objective Enchance Employee SkillsEmployee Skills
Spare 1 First Spare 1Spare 1 First Spare 1
First Spare 1 Second Spare 1First Spare 1 Second Spare 1
Spare 2 First Spare 2Spare 2 First Spare 2
Spare 2 Second Spare 2Spare 2 Second Spare 2
Measure ( First Measurement Measure ( First Measurement Method )Method )
Measure ( Second Measurement Measure ( Second Measurement Method )Method )
Score ( First Measured Score )Score ( First Measured Score )
Score ( Second Measured Score ( Second Measured Score )Score )
Period 1/03/2005 - 1/04/2005 Period 1/03/2005 - 1/04/2005
Period 11/03/2005 – 1/05/2005Period 11/03/2005 – 1/05/2005
Richard’s CafeRichard’s Cafe
Pemilik CafePemilik Cafe
Financial DepartmentFinancial Department
General ManagerGeneral Manager
Vice General ManagerVice General Manager
Customer DepartmentCustomer Department
HRD ManagerHRD Manager
Customer ServiceCustomer Service
Food DepartmentFood Department
Head ChefHead Chef
ChefChef
Internal DepartmentInternal Department
Supervisor CafeSupervisor Cafe
Pelayan CafePelayan Cafe
Cleaning ServiceCleaning Service
Spare 1 DatabaseSpare 1 Database
Spare 2 DatabaseSpare 2 Database
Measure DatabaseMeasure Database
Score DatabaseScore Database
Period DatabasePeriod Database