brochure - comarch oss suite

8/8/2019 Brochure - Comarch OSS Suite

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Corch OSS S

Oprations for supporting nw rvnu sourcs whil minimizing costs

teleCOmmuniCatiOnS


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Comarch strengths in OSS

Comarch supports telecommunication operators with the Comarch

OSS Suite a set of modular products enabling the construction of an

OSS solution tailored to your business requirements.

Flexibility in djusting to client business models

The suite allows for easy configuration and adaptation of processesto support different business models and functional areas.

a blnce between flexibility nd performnce

The OSS products are based on an out-the-box data model and pro-

cesses. They can be implemented as they are or customized with de-

sign tools to adapt to client needs. The adaptations are made without

degradation of the product operational performance.

Supporting plnning ctivities nd providing uditing cpbilities

The OSS can be used for planning process support, storing future

network states and keeping the closed loop with network reconcili-

ation planning is done based on current network data. Additionally,

the systems tracks all data changes.

Vendor gnostic pproch to the network model

The solution is easily extendable to support various technologies and

network vendors.

Both service nd network lyers within the sme solution

Comprehensive system tracking both service and network informa-

tion, faults and quality.

One of the Comarchs fundamental distinguishing factors isour focus on the flexibility and configurability of our solutions,which are dvopd i-os and customized to suit the spe-cific needs of our customers. Our solutions are bsiss div-, and have evolved since the companys inception in 1993,based on customer demand. With 17 years of experience, Co-march is expert at the design, implementation, as well as in-tegration of our solutions and services. We are proud to workwith customers from four different continents, including someof the markets largest players, such as T-Mobi Ittio-, Vodfo Gmy, Tfic O2 Gmy.

The following core solutions of the O SS Suite are created byleveraging individual OSS Suite modules:

Next Generation Service Fulfillment

Next Generation Service Assurance

Service Quality Management

Network & Service Inventory

Next Generation Network Planning

The OSS Suite is composed of fine-grained modules, whichcan be implemented together in different combinations sup-

porting the telecom operators service and network layers ofOperations Support and Readiness, as well as Fulfillment andAssurance areas.

Optio bfits

Two delivery methods: either independent modules follow-ing the best-of-breed paradigm for dedicated requirements,or advantages of fully pre-integrated solutions

Reduced integration costs due to modules based onindustry standards (eTOM, ITIL, SID, MTOSI)

Complete pre-integrated solution, comprising the verticaleTOM areas of fulfillment, assurance, operations supportand readiness, and product lifecycle management

Business-driven operations enabled by bridging the gapbetween the customer-centric view and network-drivenoperations

Optimized operation costs provided by the seamlessintegration of the customer service layer and the networkresources, in combination with orchestration via dedicatedoperational processes

Shortened time for introducing new services to end cus-tomers through service lifecycle management and servicefulfillment, with service assurance process automationspanning the service and network layers

More value for your business

Figure 1: Comarch OSS Suite

COMarCh OSS SuITe

OSS PrOCeSS ManaGeMenT

Srvic Invntory Managmnt

Ntwork Invntory Managmnt

Auto-iscovry & Rconciliation Provisi oning

SLA Managmnt

Srvic

Monitoring

Fault

Managmnt

Srvic Quality

Managmnt

Prformanc

Managmnt

OSS MedIATION

neTwOrk & SerVICe InVenTOry neTwOrk & SerVICe aSSuranCe

Optios Sppot & rdiss Ffimt assc

Srvic

Fulfillmnt


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Figure 4: Network event customer service impact calculation based on service model stored in service inventory

UTRAN

CFS

RFS

3r party provi srvic Contnt

Managr

Contnt

Provir

Mloy Srvr

GeRANSMSC dNS GSN

Raio Accss Cor Ntwork Mloy Platform

ApplicationSrvr ClustrContntProvir

Mloy Srvic

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Comarch OSS is unique solution combining service inventory,service fulfillment and service assurance in one framework.Services are not just abstract models - they are related toresources. Through this relation, Comarch OSS provides capa-bilities such as service impact calculation or service decom-position on resource activation and provisioning processes.

The service inventory provides a hub for integration of theservice and resource layer, and can also serve the informationto external systems, such as Trouble Ticketing.

Bfits

Increased business automation, due to retaining intel-ligence from inventory data for use in service fulfillmentand assurance process automation

Increased ability to shift the focus from network operationto customer service innovation

Bridged gap between service inception and networkoperations

Faster service introduction, with service fulfillment andservice assurance operational readiness

Efficient delivery and assurance of convergent services

Reduced maintenance costs, due to a single tool that has thepotential to replace complex IT landscape.

ntok & Svic Ivtoy

Comarch Network & Service Inventory is a pre-integrated solu-tion providing you the key benefits of a joint customer/resourceview, end-to-end support for service fulfillment and service as-surance. The Network Inventory module is responsible for main-taining information for a comprehensive multi-vendor, multi-technology network. In contrast, Service I nventory provides acustomer-centric view of the network by leveraging the TMFSID: CFS-RFS-R model. Managing Customer Facing Services(CFS) provides a point for integration with BSS systems.

T sotio povids t fooig bfits:

Operational excellence resulting from a compt top-dovi, from services to the underlying network resources

Absence of gaps between the corporate, customer-centricview and underlying technical infrastructure, thus ensuringmore ffctiv cost coto of network development andmaintenance

Impovd soc tiiztio

Heightened pocss tomtio enabled by the intel-ligence captured in comprehensive data

Capture of complex dependencies between both physicaland logical resources, as well as customer services, thusenabling more fficit mgmt of i t-dpdtsocs d svic ifcycs

A central inventory providing a ifid vi for variouscross-organizational operational processes

Support for tracking changes in pig d tokcofigtio

nG Svic Ffimt

Another part of the Comarch OSS Suite that can help you quicklyand efficiently launch and deliver services to your customersis the Comarch Next Generation Service Fulfillment. The solu-tion is based on a component-based service creation con-cept, which is implemented by a service catalog-driven ser-vice assembly process.

NGSF also gives you the ability to embrace new revenue sourc-es, based on complex convergent services with a prominentrole in content-based services.

The logical architecture of the Comarch OSS Suite is depictedin Figure 2. This modern set of tools for your business is builtfrom open interface modules, which can communicate witheach other or third party components via the communication

bus. The openness of the OSS Suite architecture is based onthe NGOSS concept, with a prominent role for SID, eTOM andMTOSI standards.

Figure 2: Comarch OSS Suite logical architecture

3rpartysystm NMS/eMS Physicalvics

Comarch OSS MiationPlatform

Miationdvic

Miationdvic

Miationdvic

Ntwork environmnt

Othr systms

enhancCommunicationBus

KnowHowdatabas Troubl T ickt ingsystm(3rparty) BSS(3rparty)

ComarchSLA

Managmnt

ComarchSrvic

Managmnt

Comarch

OSS Procss

Managmnt

ComarchFault

Managmnt

Comarch

Configuration

Managmnt

Comarch

Invntory

Managmnt

Comarch

Prformanc

Managmnt

Comarch

Srvic Quality

Managmnt

Rusabl componnts

of Comarch OSSAuthntication

Srvic

RportingSrvic

ComarchOSSConsol

SystmRpository&Configuration

Notification&escalation

Srvic

ComarchOSSWeB ConsolenhancCommunicationBus

Comarch OSS Suite Logical Architecture

Figure 3: Fulfillment and Assurance data driven synergy

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Idtifimpctdtcic svics

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Comarch OSS Suite Modules


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nG Svic assc

Since your customers are the main focus of your business, youneed an efficient tool that can guarantee that the service theyreceive is of the highest quality. Comarch NG Service Assur-ance can help you improve your customers experience due toits two main capabilities: pro-activeness and the reduction ofthe time required for service incident resolution.

Pro-activeness is achieved through early detection of serviceincidents, based on network events and customer impact cal-culation. The early detection enables beginning the resolutionof the service incident before the customer experiences anyservice deterioration.

The reduction in service incident resolution is achieved throughthe automated analysis of root causes, and the implemen-tation of ITIL industry best practices for service incident and

problem management.

The solution helps the service provider with the followingactivities

Improved cstomxpic through a dctio of s-vic icidts and faster service restoration processes

Po-ctiv svic icidt management capability

Reduced costs due to icsd tomtio, both incstom svic impct cctio d oot cs

ysis

Svic icidt d pobm mgmt xcc ,achieved by leveraging a dy-to-s ITIl pocssiby

Business-oriented, cstom svic-ctic vi oftok qity

Cstom impct pioitizd icidt resolutionprocess

More efficient SLA management due to the translation ofautomated network events into customer impact

Svic Qity Mgmt

Comarch Service Quality Management is a module for aggre-gating all network and applications statistics, calculating KPIand KQI, and propagating these KPIs in the service hierarchy.This is an extremely important module for Service Assurancesolutions, where the service state does not depend solely uponalarms, but also on the quality of the network and supportingsystems. The solution enriches the service assurance processby automated correlation of the network and service statisticswith existing faults. It provides the following benefits:

Enables measuring svic qity, the most importantprerequisite for cstom xpic management

Calculates t impct of tok qity dgdtio oncustomer service

Stmis itgtio of svics through pre-formatted counter and KPI tables, and out-of-the-boxstatistical functions

Enables svic qity visiztio through KPI graphs,which can be embedded into company dashboards basedon web portlets

Includes out-of-the-box capabilities for integration withBI tools

nxt Gtio ntok Pig

Comarch Next Generation Network Planning is a multi-ven-dor and multi-technology solution that provides support foractivities related to the planning and management of a mo-bile network, including radio, transport and the core network.It enables simplification and automation of network operation

through the integration of planning and optimization, config-uration management and network provisioning functional-ities, and delivers Self-Organizing Networks (SON) capabili-ties to your doorstep.

The modules described below are at the heart of the ComarchNext Generation Network Planning solution and enable address-ing various use cases related to strategic and operational plan-ning of radio, transport and the core network.

Pocss Mgmt - allows fully managed and controlledexecution of all operational processes

ato-Discovy & rcociitio - enables attaininginformation regarding current network status, as well asthe configuration of SON functions

ntok Povisioig - multi-vendor provisioning sys-tem capable of configuring all network elements, whilesimultaneously reflecting all the changes in the inventorydatabase

atomtio egi - enables automation of manualactivities related to planning and optimization. Flows ofautomated operations can be run by users, representparts of processes, or can b e provided as a web serviceand triggered via an external system

Pig & Optimiztio Mods - pluggable pieces of

logic used to prepare plans and c alculate required radio,transport and core network parameters

OSS Pocss Mgmt

Comarch OSS Process Management is a BPM platform, pre-in-tegrated with the OSS Suite and equipped with a ready-to-useOSS process library. The library is based on ITIL and eTOM in-dustry standards and best practices. Its role is to provide theprocess orchestrations and automation of operations for allsolutions built over Comarch OSS Suite.

OSS Pocss Mgmt cotis t fooig fts:

rdy-to-s pocss iby tuned for telco operations

no costs associated with the itgtio of BPM with theOSS platform

hig v of tomtio achieved by attaining intelligencefrom OSS data for enhanced process automation

rdcd costs d tim-to-mkt for new serviceintroduction, driven by highly automated service fulfillmentprocesses

Icsd d-cstom stisfctio due to self-learningservice assurance processes

Op itfc fo itgtio with corporate BPM andERP platforms

OSS Mditio

The primary role of Comarch OSS Mediation is to assure that

upper layer OSS systems contain a realistic view of the un-

derlying network, as well as the ability to apply management

operations down to the network.

Since real networks tend to be heterogonous with various types

of NMS and EMS, Comarch OSS Mediation provides a set of

ready-to-use adapters for typical NMS and an open architecture

that enables quick development of new adapters, including

direct mediation capability.

Figure 5: Processes as an additional layerrsocs

Svics

Pocsss

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VrifyAffctSrvics

VrifySLA

Isapprov

Figure 6: Comarch OSS Suite vs. eTOM

Product LifecycleManagement

InfrastructureLifecycle

Management

Strategy & Commit BillingAssuranceFulfillmentOperationsSupport &Readiness

Sttg, Ifstct & Podct Optios

Marketing& Offer ManagementCustomer Relationship

Management

Service Development &Management

Resource Development &Management

SupplyChain Development &Management

Service Management &

Operations

Resource Management &

Operations

Supplier/Partner RelationshipManagement

Comc OSSPocss Mgmt

etpis

Mgmt

Strategic& Enterprise

Planning

Enterprise Risk

Management

Enterprise Effectiveness

Management

Knowledge &Research

Management

HumanResources

Management

Financial& Asset

Management

Stakeholder &External

RelationsManagement

CuSTOMer

Figure 7: OSS Mediation capabilities

Comc OSS

Comc OSS Mditio

ComarchMiator

ComarchMiator

ComarchMiator

eMS NMS

ComarchMiator

dirctMiation

eMSM iation

NMSM iation


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.tcoms.comc.com

www.COMarCh.eu

www.COMarCh.Pl

www.COMarCh.De

Comc hdqtsAl. Jana Pawla II 39 a31-864 KrakowPolandpo: +48 12 64 61 000fx: +48 12 64 61 100-mi: [email protected]

Comc Ic.10 W 35th StreetChicago, IL 60616United Statesphone: +1 800 786 4408fx: +1 800 684 5916-mi: [email protected]

Comc aG

Heerdter Lohweg 57

40549 DsseldorfGermanypo: +49 211 415 55 300fx: +49 211 415 55 399-mi: [email protected]

Comc aG

Chemnitzer Str. 5001187 DresdenGermanypo: +49 351 3201 3200fx: +49 351 438 97 10

Comarch Spka Akcyjna with its registered seat in Krakw at Aleja Jana Pawa II 39A, entered in the National Court Register kept by the District Courtfor Krakw-rdmiecie in Krakw, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts

to 7,960,596.00 z. The share capital was fully paid, NIP 677-00-65-406

Copyright Comarch 2010. All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent of Comarch.

Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may make

improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Comarch

are the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners.

en 2010-11

Comarch is a leading Central European IT business solutions provider specializing in forging businessrelationships that maximize customer profitability while optimizing business and operationalprocesses. Comarchs primary advantage lies in the vast domain of knowledge accumulated in andapplied to our software products. These products incorporate highly sophisticated IT solutions forbusinesses in all vertical sectors. Comarch has a multinational network of offices employing over2800 highly-experienced IT specialists in Europe, the Middle East and the Americas.

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Bielsko-Biala, Wroclaw,Gdansk, Katowice, Krakow,Lodz, Lublin, Poznan,Warsaw

asti Kirchbichl,Wien

Bgim BrusselsCi ShanghaiFid EspooFc Lille,

Montbonnet-SaintMartin,Paris

Gmy Dresden,Frankfurt/MainDsseldorfMnchen

Pm Panama Cityrssi MoscowSciz Buchsuae Dubai

uki Kiev,LvivuSa ChicagoVitm Ho Chi Minh City

brochure - comarch oss suite

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