britecon 2014 - keynote

PROGRESS2014

The Year In Review

1

PHIL REYNOLDS10/20/2014BRITECONF OPENING

Expanding the BaseOVERVIEW

2

PHIL REYNOLDS

Welcome Three New Clients

Bremen Mutual

Century Mutual

State Na8onal Fire



3

PHIL REYNOLDS

Recently Live

Municipal is Fully Live on BriteCore

Safe is Live on BriteCore

Baldwin is Live on BriteCore

McMinn is Live on BriteCore



4

PHIL REYNOLDS

Recently Live

Halifax Moved to BriteQuote

Wausau Moved to BriteQuote


Notable EventsOVERVIEW

5

PHIL REYNOLDS

BriteNews

New Web Site Released

New BriteCore Logo and Branding

First System to Support AAIS By-‐Peril Ra8ng

Speaking at PAMIC, VAMIC, MSO, North Carolina


Notable EventsOVERVIEW

6

PHIL REYNOLDS

BriteNews

SOC 1 Exam

PCI Audit Complete

NAMIC Innova8on Award for Technology


AWS InfrastructureOVERVIEW

7

PHIL REYNOLDS

AWS Is A Huge Success

All Clients Fully On AWS

500 Node Cycles This Year with Zero Outages

99.99% Availability

Dedicated Clusters -‐ Search, Reports, Backgrounding


AWS InfrastructureOVERVIEW

8

PHIL REYNOLDS

Amazon is Featuring BriteCore in PresentaGons!


SoIwareOVERVIEW

9

PHIL REYNOLDS

Code Changes

642 Pull Requests

979 Files Changed

139,458 Inser8ons (+), 183,559 dele8ons (-‐)

178 New Notable Features Added


SoIwareOVERVIEW

10

PHIL REYNOLDS

TesGng

3,062 Unique Test Asser8ons

1,126 Jenkins Builds

728 Sparkles / 398 Failures (Bugs Prevented)

Oops! Tickets Con8nue to Decline


Incoming Oops!OVERVIEW

11

PHIL REYNOLDS

020406080

100120140160180

1/13/2014 3/3/2014 4/21/2014 6/9/2014 7/28/2014 9/15/2014

IncomingTrendQuestions

145 : 85

40% Decline

20 Questions


12

PHIL REYNOLDS

NEW FEATURES


13

PHIL REYNOLDS

TOP 10


#10

14

PHIL REYNOLDS

TOP 10

10. Import Imaging to Aeachments


#10

15

PHIL REYNOLDS

TOP 10

Insurance Administration System


#9

16

PHIL REYNOLDS

TOP 10

9. Insured Leeer


9. Insured LePer

17

PHIL REYNOLDS

TOP 10

Custom Formafng

Input Fields

Automa8cally Prints


#8

18

PHIL REYNOLDS

TOP 10

8. Custom Deliverables



19

PHIL REYNOLDS

TOP 10



20

PHIL REYNOLDS

TOP 10

100% Custom Formafng

User Editable

Import Data

Style with HTML / CSS


#7

21

PHIL REYNOLDS

TOP 10

7. Elas8c Search


7. ElasGc Search

22

PHIL REYNOLDS

TOP 10


7. ElasGc Search

23

PHIL REYNOLDS

TOP 10

17 Seconds

15 mSeconds


#6

24

PHIL REYNOLDS

TOP 10

6. Agency Experience Report


6. Agency Experience

25

PHIL REYNOLDS

TOP 10Gerald Blalock626-A West Main Street

Burnsville NC 28714

Policy Count Written Premium

Line Of Business Inforce New Canceled New Renewal Endorsed Canceled Total EarnedFarmowners 56 0 0 0.00 4,559.00 0.00 0.00 4,559.00 3,637.96Homeowners 189 1 1 548.00 7,203.00 64.25 -451.34 7,363.91 9,003.81

Mobile Homeowners / Farmowners 1 0 0 0.00 0.00 0.00 0.00 0.00 43.40Dwelling Fire 48 0 1 0.00 945.00 0.00 -406.00 539.00 1,718.71

Other (Commercial Lines) 20 0 1 0.00 195.00 0.00 -176.71 18.29 652.54

Total 314 1 3 548.00 12,902.00 64.25 -1,034.05 12,480.20 15,056.42

Claims Loss Reserve

Line Of Business Losses Paid Total LAE Paid LossesIncurred

Total LAEIncurred YTD Claims Loss Ratio Beginning Ending

Farmowners 0.00 0.00 0.00 0.00 0 0.00% 0.00 0.00Homeowners 0.00 0.00 71,946.24 1,000.00 0 799.06% 3,809.45 75,755.69

Mobile Homeowners / Farmowners 0.00 0.00 0.00 0.00 0 0.00% 0.00 0.00Dwelling Fire 0.00 0.00 0.00 0.00 0 0.00% 0.00 0.00

Other (Commercial Lines) 0.00 0.00 0.00 0.00 0 0.00% 0.00 0.00

Total 0.00 0.00 71,946.24 1,000.00 0 477.84% 3,809.45 75,755.69

Carolina Farmers Mutual Insurance CompanyAgency Experience Report

Aug 1, 2014 - Aug 31, 2014

Test Agent1234 Test Address One per Agency

Automa8c

Flex Loss Ra8o

Heavily Veeed


#5

26

PHIL REYNOLDS

TOP 10

5. New Secure Checkout


5. New Secure Checkout

27

PHIL REYNOLDS

TOP 10

Faster

Verified

Responsive

New Features


#4

28

PHIL REYNOLDS

TOP 10

4. Underwri8ng Rules


4. UnderwriGng Rules

29

PHIL REYNOLDS

TOP 10

Triggers

Effects

Control

Simplicity


#3

30

PHIL REYNOLDS

TOP 10

3. Agents Quote and Submit Endorsements


3. Quote and Submit Endorsements

31

PHIL REYNOLDS

TOP 10


#2

32

PHIL REYNOLDS

TOP 10

2. Aeachments Rewrite


2. APachments Rewrite

33

PHIL REYNOLDS

TOP 10


#1

34

PHIL REYNOLDS

TOP 10

1. BriteData Repor8ng


1. BriteData

35

PHIL REYNOLDS

TOP 10


36

PHIL REYNOLDS

IN PRODUCTION


168 AddiGonal FeaturesIN PRODUCTION

37

PHIL REYNOLDS

BriteQuote -‐ 25

Reports -‐ 29

Vendors -‐ 13

Claims -‐ 9

Lines -‐ 17

Policy Admin -‐ 17

Billing -‐ 12

Contacts -‐ 5

Deliverables -‐ 11

Infrastructure -‐ 12


25 FeaturesBRITEQUOTE

38

PHIL REYNOLDS

17695: Add a Total and Voids to Claim Payments

17695: Add Non-‐Deliverables to 'Documents' Page

17695: Add Total to Loss Incurred Tab

17695: Disable Agent Header Icons

17695: Improved Formafng for Agent Claims List


11 FeaturesDELIVERABLES

39

PHIL REYNOLDS

17695: Secure Checkout -‐ Redirect Back to Agent Portal

17743: Temporary Suspension

18607: Sefng for Contact PopUp Required Fields

19220: Sefng to Restrict E2value to Applica8on

22550: Policy Terms Limited by Policy Type



40

PHIL REYNOLDS

22750: "New Quote" in Agent Dashboard

22751: Confirma8on Emails to Agent on Submission

22752: Limit Billing Schedules for Agent Payment Sweep

22755: Auto-‐select state when possible

22757: New CC/ACH Entry Workflow



41

PHIL REYNOLDS

22760: Note for New Aeachments on Ac8ve Policies

23400: Agency Level Sweep Report in Agent Portal

24330: Required Form for Auto-‐Pay

24445: Change wording on Submit Page

25465: Underwri8ng Contact Sign Off



42

PHIL REYNOLDS

25468: Hide Line Items in Builder

25469: Show Hover Descrip8ons on Line Items in Builder

25711: High Limit Approval Code

25792: Binding Authority Based on Aggregate Limits

2759: Generate Note when Contact’s Address is Changed


47 Total (29 Pre BriteData)REPORTS

43

PHIL REYNOLDS

19369: Limit / WP by by County by LOB

18090: Underpaid column to Payments Received Report

20363: Add State Column to Most Reports

20259: Expand Open Loss Report

20259: Expand Claims Payments Report



44

PHIL REYNOLDS

21597: Break Out Same Named Policy Types By State

18425: GL Mutua Farm Bureau Commissions

22643: Updates to Premium Wrieen Earned Unearned

18135: Renewal Reports for UF

23219: Added Columns to "Claims by Loss Date”



45

PHIL REYNOLDS

23540: New InForce Premium Report

21154: HSB Report Overhaul

23946: Wausau Premium and Limit per County Report

24041: GL Mutual Billed System Fee Report

16569: CFM Report Splifng Paid Premium by Line Item



46

PHIL REYNOLDS

22379: Item Detail Over a Date Range

23623: Bremen Per Risk Reinsurance

23125: Madison and Eastern Reinsurance Enhancements

23525: GL Mutual Dwelling Lines by Fire, EC, and Liability

26360: Add Loss Exposure Groups to Item Detail Reports



47

PHIL REYNOLDS

23971: Incep8on and Expira8on to "Claims By Loss Date”

24173: Meramec HSB Report

23212: Columns Added to Claims Reports

25267: Wausau New Inspec8on Report

26713: Add County and Zip to Item Detail



48

PHIL REYNOLDS

21298: New Backgrounding Process for Reports

21640: Premium Records for Accuracy in Corner Cases

23127: Sefng to Exclude Hist. Claims from Agency Exp.

17060: Agent Commission splits by PT and Comm. Rate.



51

PHIL REYNOLDS

9/12/14 | PH | Axiom Report

9/12/14 | GLM | Audit $500 Deduc8ble and 3/4 Family

9/23/14 | UF | Rewrote Equipment Breakdown

9/26/14 | PH | Service Line Report

9/29/14 | GPS | Rewrote Equipment Breakdown


13 FeaturesVENDORS

53

PHIL REYNOLDS

11585: ISO A-‐Plus Logic Rewrieen

17383: Geography Lookups to External Host for Speed

19057: Add Email of Requester to Reliable Reports

19420: Add SubLines to XML Exports

19720: Document Scanning Through Google Drive


13 FeaturesVENDORS

54

PHIL REYNOLDS

20355: Dropbox Uploads

17205: Expanded NxTech Repor8ng

21154: Support Calc and Non-‐rate for HSB Extracts

24325: ISO A-‐Plus > Property or Liability Claim Type Flag

24822: ISO A-‐Plus > Add Individual and Business Flag


13 FeaturesVENDORS

55

PHIL REYNOLDS

24823: ISO A-‐Plus > Clients Define Policy Type Flags

24888: Emailed NxTech Daily Transac8on Report

25017: Add Premium Basis Categories to NxTech XML


8 FeaturesCLAIMS

56

PHIL REYNOLDS

17876: Historical Claims

17929: Void Claims Transac8ons Instead of Dele8ng

24459: Prevent Coverages Changes Auer Accoun8ng Data

22180: Dual Masthead Claims Flag

23207: Track Deduc8ble Applied Prior to Claim Payment


8 FeaturesCLAIMS

57

PHIL REYNOLDS

23201: Reserve Total and Remaining Added to Accoun8ng

25004: Insured and Adjuster Columns in Search Results

25004: Blank Search Sorts by Date Descending


17 FeaturesLINES

58

PHIL REYNOLDS

18479: Policy Term Limits for Credit Scores

18661: Change Deduc8bles on Renewal

19676: Date Threshold for Claims Surcharge on Renewals

19676: Underwri8ng Rules Targeted on Renewals

20098: Shell Tool to Delete LOBs


17 FeaturesLINES

59

PHIL REYNOLDS

20355: Copy Policy Type U8lity

20526: Add Sub Lines to UW Rules

20535: Builder Preserves Line Item Order with UW Rules

20566: Add Mandatory Line Items to UW Rules

20934: Quasi-‐Circular Refs in Ra8ng (Limit v Premium)


17 FeaturesLINES

60

PHIL REYNOLDS

21751: Tool to Delete All Policies for Lines Tes8ng

22551: Addi8onal Insured Supplemental Ques8on Type

22714: Shell Tool to Copy Policy Types Across Lines

23336: Loss Free Can Calculate from Incep8on Date

23534: Shell Tool to Delete Line Items Aeached to Policies


17 FeaturesLINES

61

PHIL REYNOLDS

25980: Underwri8ng Rule ANDs in Triggers

26155: Limit Chosen from List Allowed with Schedules


17 FeaturesPOLICY ADMIN

62

PHIL REYNOLDS

18359: Custom Protec8on Classes

19663: Name Proper8es by Number Instead of Address

19744: Skip Persistent Builder for Mandatory Line Items

20376: Performance Upgrades to Builder

20832: Email on Property Photo Uploads



63

PHIL REYNOLDS

21097: Rewrite Policy to Exis8ng Number

21325: Move Commieed Renewal Effec8ve Date

22550: 9 Month Policy Terms

23304: Remove Auto-‐Commit Renewal Revisions

23398: Memory Op8miza8ons for PoliDiff on Revision



64

PHIL REYNOLDS

23706: Edit Effec8ve Date on Ini8al Revision Only

24361: PB Preserves Valid Combos Through New Op8ons

24914: Add Policy Term Dates to Policy Search Results

25208: Rate and Save Op8miza8on 25% Speed Increase

26927: New Persistent Builder Popups



65

PHIL REYNOLDS

26930: Separate Admin Alerts for Apps & Endorsements

24939: Admin Alert for DayCron Report


12 FeaturesBILLING

66

PHIL REYNOLDS

15264: Sefng to Charge $0 on Renewal Non-‐Pays

18609: Archive Forgiven Non Pays for Underwri8ng

18790: Group Billing Number for Secure Checkout

20857: Shell Tool to Regenerate All Invoices For a Contact

22102: Limit Bill Whom By Contact Role


12 FeaturesBILLING

67

PHIL REYNOLDS

22612: Admin Alert for Submifng Public Payments

22741: Removed Deprecated Carry Balance Op8on

22965: Due Date as Day Minus X

23338: Make “Cancelled” Status Bold Red in AR Screen

23345: Always Auto Pay Despite Min Billing Thresholds


12 FeaturesBILLING

68

PHIL REYNOLDS

24123: Show System Fees in Individual PreAuths.

27001: New Write-‐Off Popup


5 FeaturesCONTACTS

69

PHIL REYNOLDS

17983: Commission Structures Based on Incep8on Date

22107: User Permissions on Notes

21663: Shell Tool to Migrate Policies to New Agency

21386: Agent Link in Policy and Claims Note Alerts

25802: Improvements to Switch Agency Shell Tool



70

PHIL REYNOLDS

18087: Add new {tags} to deliverables

19012: Sefng to Always Print on Renewal

21831: Added Form Descrip8ons on Decs

19012: Clients Can Update Local Vars in Jinja Templates

23208: Added {insured_phone} to deliverables



71

PHIL REYNOLDS

23208: Sefng to Show Insured Phone on Dec

22064: Add Supplemental Ques8on Group Titles to Dec

21359: Add {insured_address} Deliverable tag

22753: Beeer Display for Underwri8ng Ques8ons on App

23295: Amended Decs Display Change in Premium



72

PHIL REYNOLDS

24939: Sefng for Supp. Ques8on Group Titles on Dec


12 FeaturesINFRASTRUCTURE

73

PHIL REYNOLDS

18604: BritePrint

21767: Upgrade Bootstrap CSS Framework

23243: Back up MySQL to S3

23507: Agency Daily Summary Email

23665: Knockout / Bootstrap Consistency



74

PHIL REYNOLDS

24027: Added Device Profiling to Agency Site

24597: Shell Tool to Resend Vendor Files

24883: Background Individual Month End Reports

25079: Elas8cSearch Fallback

25568: Added User Controlled BriteCore Dashboard



75

PHIL REYNOLDS

26421: Added Selec8ze for UW Rules and BriteData

27199: Repor8ng Supercluster


76

PHIL REYNOLDS

IN TESTING


21 + BriteData FeaturesIN TESTING

77

PHIL REYNOLDS

BriteQuote -‐ 4

Reports -‐ BriteData

Vendors -‐ 3

Claims -‐ 3

Lines -‐ 3

Policy Admin -‐ 4

Billing -‐ 1

Contacts -‐ 1

Deliverables -‐ 1

Infrastructure -‐ 1


4 Features in TesGngBRITEQUOTE

78

PHIL REYNOLDS

22513: Hide Green Plus if No Items Leu to Add

24074: Require Permission Before Running Credit Check

25792: Restrict AppSubmission Based on Credit Tier

27100: Raise Font Size and Spacing in Builder


BriteData in TesGngREPORTS

79

PHIL REYNOLDS

Over 25 New BriteData Reports During Tes8ng

Hundreds More Coming this Year


3 Features in TesGngVENDORS

80

PHIL REYNOLDS

17781: Automa8cally Generate Monthly MBR Records

23223: Separate “Adjus8ng" Account in GL Export

23283: ISO Protec8on Class Lookups


3 Features in TesGngCLAIMS

81

PHIL REYNOLDS

20698: File a Claim from Agent Portal

23211: Direct Claims Emails to Specific Agency Email(s)

25727: Admin Alert Loss Incurred XL Threshold in Claims


3 Features in TesGngLINES

82

PHIL REYNOLDS

23441: Default Expanded

26646: Sefng for Years Auer Incep8on a Claim Should

Calculate on Loss Free

27056: Allow Underwri8ng Rules for Mul8ples


3 Features in TesGngPOLICY ADMIN

83

PHIL REYNOLDS

20908: Show Hidden Line Items in Persistent Builder

23265: Cancel Back to Due Date, but Don’t Cancel Flat

25210: Speed Up Loading Builder


1 Feature in TesGngBILLING

84

PHIL REYNOLDS

23342: Combine RP for 2 Term Cancella8ons

15713: Credits and Debits Across Terms (Part 1) **


Credits and Debits Part 1BILLING

85

PHIL REYNOLDS

Underlying Code in Place. DB Sefng to “0”

Unifica8on of Fragmented Logic Payoff Calcula8ons All Billing and Amount Informa8on Due/Cancel Date Logic for Debits

Resolves Bugs Previous Balances (Fixes some Prior Balance Corner Cases) Underpaid Debits (Resolves how the system handles underpayments)

350 New Accoun8ng Tests!


1 Feature in TesGngCONTACTS

86

PHIL REYNOLDS

26463: Warning When Changing Contact Informa8on

That Impacts Mul8ple Policies


1 Feature in TesGngDELIVERABLES

87

PHIL REYNOLDS

26155: Move Scheduled Items to Ra8ng Info on Dec


1 Feature in TesGngINFRASTRUCTURE

88

PHIL REYNOLDS

25741: Vendors Tags Ported to System Tags


IntroducGonVENDORS

89

PHIL REYNOLDS

Debbie Wagner -‐ E2 Value

Mike Ling -‐ JMI Reports

Karl Lauritzen and Phil Roach -‐ Integ

Jeff Clevinger -‐ Booke

Andrew Lanphere -‐ NAMIC Insurance Solu8ons


IntroducGonVENDORS

90

PHIL REYNOLDS

Art Meadows -‐ InsVista

Art Meadows -‐ HSB

JMI REPORTSThank you

Refreshment Break Back in 15 min!

91

britecon 2014 - keynote

Software

new britecore logo

britecore mcminn

britecore baldwin

britecore safe

west main streetburnsville

britequote wausau

unique test asser8ons

gerald blalock626