Briefing to Christchurch MPs and representatives20 April 2011

Aaron MuirProject Director, Fletcher EQR

Walter FriedelProject Manager, Clean Heat Hub

Establishment / Focus

• 14 geographical Hubs established

• 5 others being established • Specialised Clean Heat Hub• Emergency focus since Feb 22

event • Separate but parallel focus on

Winter Heat • Resources diverted from ‘full

repair’ programme except in areas with less severe damage

Resources

• Working with local contracting companies– 3,500 applications (all trades)– 1,163 have supplied accreditation

information.– 395 accredited to date– 70 non-accredited working on

emergency basis– 2,500 tradesmen inducted

• Accredited contractor manages each job, with trades sub-contracted

Winter heat establishment

• Priority = sole source of heat lost, and vulnerable through personal circumstances

• Clean Heat Hub – Claims administration– Contract management– Consent exemptions / inspections process for Solid Fuel Burners

• Approximately 140 heat pump installers• Approximately 40 solid fuel burner installers• Outbound call centre focused on priority claims• Contact via 0800 DAMAGE (0800 326 243) or heating@eqr.co.nz• We will also accept information on third parties who are unable to

contact us directly

Winter heat progress• Expect to complete 4,500 priority cases by mid-May• 10,000 chimney claims closed to date

– 5,278 allocated– 3,500 opted out– 1,500 not contactable

• 1,360 installations / repairs completed to date• Heat pumps

– 1,100 installed to date / 3,000 on order– Industry capacity 1,250 per week – Lead times average 2 weeks

• Solid fuel (new and repairs)– 260 completed to date / 2,250 on order– Industry capacity 200 per week – Lead times average 1 mth, rising to 2 mths

• Identifying new priority cases– EQC claim process– Co-operation with government, charitable and other agencies– 50,000 calls completed by Clean Heat Hub – 2,000 to 3,000 calls per day

Other repairs

• 802 ‘full repair’ claims completed and 2,742 in progress at 15 April

• 6,200 emergency repair projects (excluding winter heat) completed

• 1,700 currently in progress• Response time 1-7 days for the most urgent cases• Total claim numbers will be higher than the 60,000 first

envisaged• Average claim size also likely to grow – initial

expectation was $30,000 average