System Analysis & Performance Instrument

July 2013

Austin LeeCEOTeemStone Corp.

Problem, Fault, Crash ~~~

In HSBC, SMS is�Lack of information for analysis

- Long interval (over minutes)

- useless information (just average)

�Too complicated to use

- Difficult to learn and use

�Don’t know about customer requirements

- Lack of service experience

- didn’t find root cause

Why SMS didn’t meet needs ?

Only one solution for Customer

�Seconds basis real-time monitoring

-can find specific behavior of system [why1]

�Abundance of collected data

-can find root cause fast and effectively [why2]

�Functions for problem & performance analysis

-reduce recovery time [comparison chart, case study]

�Customer use onTune for their BMT test

- Tivoli, OV, Patrol, etc is not usable [win-back record]

�Lightness in resource consumption

-save customer’s investment [demo]

why onTune?

1 minute

10 minutes What makes a difference!

2 seconds

Why 1 : second monitoring

10 minutes5 minutes

1 minute

2 seconds

2 hours` window

Why 1 : second monitoring

What makes a difference!

competitors

Network

Disk

Network

Disk

� %usr, %sys, %idle, %wait, %usr+%sys, Run Queue, Block Queue, Pending Queue, Wait Queue

� Correct statistics of duty cycle is the basic item.

� %Active Virtual Memory, %Free Memory, %Comp, %FileCache, Total Memory, Total PagingSpace, %Used PagingSpace, PagingSpace In, PagingSpace Out, Freed Page, Scaned Page, Filesystem In, Filesystem Out

� Supporting precise monitoring for the Cache, page, and physical memory.

� EC,PC,APP,Pcrate� Real-time monitoring of

resource status as per partition.� Accurate system predictability

based on system-wide observation.

� Duty cycle of CPU and Memory, amount used in IO , ThreadCount as per Process/Command/User

� Real-time monitoring of resource status of individual user/task unit process.

� Send(KB), eceive(KB), Transfer(KB), error(packet)

� Monitoring precise status as unit of individual network interface.

� Read(MB), Write(MB), ReadWrite(MB), Busy%

� Verita Volume ManagerMonitoring

� Monitoring unit elements influencing the performance from physical disk to VG/DG.

Network

Disk

Network

Disk

Network

Disk

Network

Disk

Network

Disk

Network

Disk

Network

Disk

Network

Why 2 : collected data

CPU

Memory

Partition

Application

CPU

Application

Partition

Memory

Application

Partition

Application

Memory

Partition

Application

Partition

Application

Partition

Application

Partition

Application

Partition

Application

CPU

Partition

Application

Memory

CPU

Disk

Network Virtualization

Process

Why 2 : Monitor/Analysis on every

business process

What makes a difference!

Functions onTune SMS

Real time monitoring by the second1)

O

�

Log collecting cycles getting longer if objects are

numerous

OS parameter monitoring2) O X

Creating performance statistic data without limit of time interval(second ~ year)

O X

Performance reports available4) O

�

Customizing needed (High cost)

Less resources consumption for Agents5)

(CPU: less1 than 1%, Memory: Less than 20Mbyte) O

X

Depends on the objects’ number

Infra expense for installation Low

Medium

Customizing needed in most cases

Comparison I : basic functionsonTune vs. IBM Tivoli / HP OpenView / BMC Patrol

1) Available to monitor objects in the second- Generally other solutions take 30sec~ few minuet for monitoring, and the interval get longer as objects

increase in number

2) Easy to confirm the factors affecting performance of servers by managing OS configuration value (OS parameter)

3) Available to make groups with business service or productions/developers/tests in terms of servers, and set monitoring interval for the each group

individually

4) Available to make performance or issues reports for days, weeks, and months through excel and PPT with simple clicks.

5) Despite of performing real time monitoring in the second, onTune shows that agents use only small part of CPUs.

Confidential

Functions onTune SMS

Monitoring CPU/Memory/IO of PID6) O X

Monitoring CPU/Memory/IO of a process by Command7) O X

Monitoring CPU/Memory/IO of a process by Users8) O X

Monitoring Memory Leak of a process9) O X

PSMD Monitoring10) O X

Monitoring for usage of individual Adapters (Network, FC

Adapter) O �

Monitoring usage of individual physical disks O X

Monitoring for Volume Groups and Assigned disks O �

Monitoring Veritas Volume Manager O X

Easy monitoring and analysis, so training is not needed

O

Intuitive UI

Easy to use

X

Special training needed

IBM virtualization monitoring11) O �

6) Once agents are installed , onTune performs monitoring for performance resources usage (CPU / Memory / IO) of all processes without extra setting.

7) Once agents are installed , onTune performs monitoring for performance resources usage (CPU / Memory / IO) according to users’ command groups ( i.e. All the

java processes of web-WAS users) without extra setting.

8) Once agents are installed , onTune performs monitoring for performance resources usage (CPU / Memory / IO) according to users (i.e. accounts of -WAS, ROOT, or

Oracle) without extra setting.

9) As a function explained in 6), when memory leakage is suspicious in a certain server, it is possible to diagnose which process makes trouble and when it is started

through history analysis about memory usage of each process.

10) Available to monitor Promotion/Demotion of IBM AIX’s Multi Page Memory Pool (4K/64K)

11) Available to monitor CPU/Memory Pool , VIO’s performance for IBM virtualized servers

Tivoli is trademark of IBM, OpenView is Trademark of HP.

Confidential

Comparison II : performance functionsonTune vs. IBM Tivoli / HP OpenView / BMC Patrol

IBM AIX

Increasing Memory Usage500GB Memory

Identified a process that shows increasing amount of memory usage

Problem• IBM AIX G-ERP which uses 500GB of memory.• Computational memory usage used to be 50% but the

memory usage kept increasing after a specific application was installed.

• Found that it reached up to 85%.

Solution• onTune had the long-term performance data. • onTune analyzed the memory usage for each process in the

system.• A specific process was found to keep increasing its

memory usage continuously.• Asked the programmer to check the application.• The application was fixed and the problem solved.

G-ERP Server

- In usual cases of memory leak, it is not easy and it takes very long time to identify a suspicious program using various Scripts. - It is always possible for the system to halt while trying to find a problem.

- APM had been installed and running in the system but onTune did all these steps while APM did not recognize any problem at all.

onTune found a suspicious system status in a ERP server which used large amount of extendedmemory. The problem seemed to be related with Memory Leak and a specific process was identifiedthrough onTune and the problem was fixed.

onTune Performance Monitoring / Analysis

Case study

Customer From Why

Samsung fire &

Marine InsuranceOpenView

� Customer want to support

-IBM PowerVM, virtual OS

-Real time analysis

-Find root cause

-Every process monitoring

-short installation project

-easy to use

IBK Bank Patrol

Korea Financial

Telecommunications

& Clearings Institute

Patrol

Korea Securities

RepositoryPatrol

Woori Bank OpenView

IBM KoreaTivoli,

nmonFor customer support

Winback Track record

Sensitive in System Performance

If someone use Virtualization, major issue base on Operating System. They need onTuneUsing trial, over 90% decided to buy onTune

Best fit for

LGCNS is a major IT service

company in Korea.

LG used onTune on a trial basis

in a new trading system

development project for e-

Trade securities firm.

Letter from customer

Demo & Technical Deep Dive

the others vs. OnTune

agent engine viewer

Austin Lee

M : +82-10-7345-7393

T : +82-2-2057-7393

F : +82-2-2057-7394

Email : austin@teemstone.com

ontune@ontune.co.kr