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Institute for Inclusive Finance and Development (InM), Bangladesh 1 | P a g e

BRIEF ON InM DEVELOPED TRAINING COURSES

For more information please Contact:

Director (Training) a.i. Centre on Integrated Rural Development for Asia and the Pacific (CIRDAP) 'Chameli House', 17 Topkhana Road GPO Box 2883, Dhaka 1000 Tel: 880‐2‐9556131 (Direct) PABX, 9558751 Ext. 213 Fax: 880‐2‐9562035 E-mail: [email protected] Web: www.cirdap.org


TableofContentsList of InM Developed Training Courses ...................................................................................................... 3

Brief on Microfinance Operations and Management (10 Days) .................................................................. 4

Brief on Microfinance Operations and Management (5 Days) .................................................................... 6

Brief on Book Keeping and Accounting Management for MFIs ................................................................... 8

Brief on Monitoring and Evaluation of Microfinance Program ................................................................. 10

Brief on Improving Participatory Managerial Skills and Management Style ............................................. 12

Brief on Legal Regulatory System and Governance ................................................................................... 14

Brief on Microfinance Credit Delivery Process and Operations ................................................................ 16

Brief on Microfinance Product Design and Business Planning .................................................................. 18

Brief on Effective Management of Microenterprise Loans ....................................................................... 20

Brief on Advanced Generic ToT ................................................................................................................. 22

Brief on Interpersonal Communication and Risk Management ................................................................ 24

Brief on Microfinance for Beginner MFIs ................................................................................................... 26

Brief on Governance & Regulatory Issues of MFIs ..................................................................................... 28

Brief on Principles and Practices of Microfinance Program ...................................................................... 30

Brief on Induction Training Course for UTT Microfinance ......................................................................... 32


List of InM Developed Training Courses

Sl. No. Courses Duration Language

01 Microfinance Operations and Management 10 days

Bangla & English

02 Microfinance Operations and Management 05 days

03 Book Keeping and Accounting Management for MFIs 05 days

04 Monitoring and Evaluation of Microfinance Program 05 days

05 Improving Participatory Managerial Skills and Management Style 05 days

06 Legal & Regulatory System and Governance 05 days

07 Microfinance Credit Delivery Process and Operations 05 days

Chinese & English

08 Microfinance Product Design and Business Planning 03 days

09 Effective Management of Microenterprise Loans 05 days

10 Advanced Generic ToT 10 days English

Other Customized Training Courses National Level:


11 Interpersonal Communication and Risk Management 5 days English

12 Microfinance for Beginner MFIs 2 days Bangla

13 Governance & Regulatory Issues of MFIs 2 days

International Level:


14 Principles and Practices of Microfinance Program 5 days English

15 Induction Training Course for UTT Microfinance 5 days English


Brief on Microfinance Operations and Management (10 Days) Duration: 10 Days Language: Bengali & English


Institute of Microfinance (InM)

Microfinance Operations and Management Training Manual

Facilitator’s Guide

Course Brief:

The training is designed to improve the overall performance of the microfinance sector by augmenting the capacity of the human resources at various levels. It also aims at increasing the efficiency, effectiveness, impacts and sustainability of the microfinance program operations.

Target Participants:

Mid-level to senior level staff including branch manager, program manager, program coordinator of the NGO-MFIs involved with design, operations and management of the microfinance program are the target participants of this course.

Course Objectives:

Upon completion of this course, the participants will be able to:

– Describe the emergence and evolution and the present situation of microfinance in Bangladesh. – Identify contemporary issues related to product design and explain the process of setting a

viable interest rate. – Describe process of group formation and development, borrower selection, loan disbursement

and realization. – Describe the causes and consequences of delinquency and explain the various ways of

delinquency management with emphasis. – Describe the importance of MIS and the outline, contents and use of MIS in microfinance for

portfolio tracking, analysis , reporting and better decision making. – Explain the financial statements of the microfinance programme – Prepare microfinance business plan – Define and identify various risks in microfinance and their controlling mechanisms. – Identify the scope of broadening microfinance services and the areas where MFIs need to build

further competence to become competitive and high performing for sustainability.

Key Contents of the Course:

– Emergence and Evolution and the Present Situation of Microfinance in Bangladesh. – Process and Techniques of Microfinance Product Design and Development. – Selection of Appropriate Methodology for Microfinance Service Delivery to the Target People. – Steps of the Organizing and Starting a Microfinance Program. – Process of Group Formation and Development, Borrower Selection, Loan Disbursement and

Realization. – Causes and Consequences of Delinquency and Effective Delinquency Management. – Contemporary Issues related to Interest Rate Calculation and Process of Setting a Viable

Interest Rate. – Analysis and Interpretation of Ratios and Portfolio Quality Indicators for Evaluating the

Performance – Contents and use of MIS in Microfinance for portfolio tracking, analysis and reporting. – Accounting and Financial Management System of Microfinance Program. – Process of Preparing Business Plan for Microfinance Program. – Risks in Microfinance and Control Mechanisms. – Frauds and Fraudulent Practices in Microfinance and Control Mechanisms.


– Effective Internal Control in Microfinance Operations.

Brief on Microfinance Operations and Management (5 Days) Duration: 05 Days Language: Bengali & English


Course Brief:

The course aims at improving overall performance of the microfinance industry through competence and capacity building of human resources at various levels, and increasing the efficiency, effectiveness, impacts and sustainability of the microfinance programs through developing a culture of innovation and continuous improvement of the products and services and overall microfinance operations.


Junior and Mid-level staff of the MFIs ranging from branch operation managers to loan officers of microfinance program are the target audiences.

Course Objectives:


– Describe the emergence, evolution and the present situation of microfinance in Bangladesh. – Explain the changes, innovation, and emerging issues in microfinance and the challenges of

MFIs. – Identify contemporary issues related to loan interest and explain the process of setting a viable

interest rate. – Analyze and interpret different financial ratio for MFIS – Describe step by step the organization and starting of a microfinance program, and the process

of group formation and development, borrower selection, loan disbursement and realization. – Define and identify various risks in microfinance and their controlling mechanisms. – Describe organizational communication and rapport building concepts

Key Contents of the Course: – Emergence and Evolution of Microfinance in Bangladesh – Analyzing Present Situation of Bangladesh Microfinance – Designing Market driven Microfinance Program – Microfinance Target People, Service Providers – Selecting Appropriate Savings and Lending Methodology – Microfinance services and products differentiation – Organizing and Starting a Microfinance Program – Borrower Selection, Loan Processing, Disbursement and Realization – Interest rate calculation – Portfolio quality indicators – Ratio Analysis in Microfinance – Managing Delinquency and default – MIS and reporting system of microfinance – Supervision and Monitoring System in Microfinance Operations – Risks in Microfinance Operations – Communication & Rapport Building


Brief on Book Keeping and Accounting Management for MFIs Duration: 05 Days Language: Bengali & English


Course Brief

The training has been designed to improve the competence levels of MFI staff on standard accounting system, which ensures smooth operations of microfinance programs. It also involves fundamental financial management of MFIs/ NGOs related to microcredit.

Target Participants

Mid-level staff including branch managers and accountants involved with microfinance programmes are the target participants of the course.

Course Objectives:


– Explain principles of Accounting – Identify transactions and prepare different type of vouchers – Maintain different books of Accounts and prepare financial statements – Prepare budget and explain techniques of budgetary control – Explain cash and fund management and forecasted cash flow – Explain the concept of internal control & internal audit process for microfinance program – Maintaining and using different types of register

Key Focus of the Course

– Concept and Principles of Accounting. – Transaction Identification and Voucher Preparation. – Maintaining Ledger Book. – Bank/Cash Book and Bank Reconciliation Statement. – Preparation of Financial Statements. – Budget Preparation and Techniques of Budgetary Control. – Cash Management Process. – Grant Accounting. – Tax and VAT Calculation. – Internal Control.


Brief on Monitoring and Evaluation of Microfinance Program Duration: 05 Days Language: Bengali & English


Course Brief:

The training has been designed for effective monitoring and evaluation of different microfinance programs and this course will assist in the development of practical knowledge on monitoring and evaluation of microfinance programs. The participants will also learn the ways to design an effective monitoring system and to apply this in their own organizations.


Mid-level to senior level staff of MFIs, who are responsible for program management, coordination, and supervision, are the target participants of the course.

Course Objectives:


– Explain the conceptual framework of ‘Monitoring and Evaluation (M & E)' System. – Monitor their existing micro finance program and find out the gap if any. – Review and upgrade their existing M & E System. – Develop M&E Matrix for a microfinance Program. – Use different tools including simple questionnaire survey, focus group discussion (FGD),

Interview ,PRA , qualitative/quantitative methods etc. particularly in their microfinance program.

– Prepare and present an M&E report of microfinance program


– Conceptual Framework of “Monitoring and Evaluation (M & E)” System. – Gap Identification of the Existing M & E System. – Reviewing and Upgrading the Existing M & E System. – Developing M & E Matrix for a Microfinance Programme. – Tools of M & E Including Simple Questionnaire Survey, Focus Group Discussion (FGD),

Interview, PRA, Qualitative/Quantitative Methods, etc. – Preparation of M & E Report.


Brief on Improving Participatory Managerial Skills and Management Style Duration: 05 Days Language: Bengali & English

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Brief on Legal Regulatory System and Governance Duration: 05 Days Language: Chinese & English

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Brief on Microfinance Credit Delivery Process and Operations Duration: 05 Days Language: Chinese & English


Course Brief:

This training aims at enhancing the competencies of the participants on microfinance credit delivery process and operations.


Microfinance Practitioners, especially the branch managers and loan officers are the target participants of this customized course. This course has been specially designed for DAIBANG, a growing MFI in China.

Course Objectives:


– Describe the activities of DAIBANG and their role and branch managers – Identify, assess, and select appropriate clients for loans – Describe the process and techniques of market research for area survey – Expose participants to the design, management, and operations of Microfinance Products – Enable participants’ capacity to handle Microfinance products – Prepare an Action Plan geared in the direction of microfinance credit delivery process and

operations


– Basics of Microfinance: Goal, Objectives, Characteristics & Challenges – Microfinance Products & Services and Service Delivery Mechanisms – Microfinance Model, Credit Policies, and Role of Staff – Microfinance Clients: Criteria and Characteristics of a Good Client – Identifying, Assessing, and Selecting MF Clients and Area Mapping – Loan Appraisal & Processing – Client Analysis and Assessment – Feasibility Analysis of the Business – Cost Structure, Investment, Profitability Analysis of a Business and Portfolio Management. – Delinquency Management and Fraud Management in Microfinance – Loan Monitoring and Factors affecting Client Satisfaction in MF


Brief on Microfinance Product Design and Business Planning Duration: 05 Days Language: Chinese & English

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Brief on Effective Management of Microenterprise Loans Duration: 05 Days Language: Chinese & English


Course Brief:

The training has been designed to enable the participants to design market driven, appropriate and sustainable financial products and to prepare business plan for their microfinance programs to maintain growth, efficiency and productivity of the programs.


The training addresses mid-level to senior level staff of microfinance institutions, NGOs, commercial banks having microcredit operations. This course has been specially designed for DAIBANG, a growing MFI in China.

Course Objectives:


– Analyze the portfolio structure and clients’ profile of DAIBANG microfinance program. – Describe the key features of microenterprise and analyze the cost-benefits and risks of

microenterprise (ME) loans. – Describe the process, steps and aspects of appraising ME loans. – Define economic appraisal of ME loans and analyze the financial statements and important ratios

for economic appraisal of microenterprise. – Describe the steps and process of identifying potential clients for ME loans. – Describe the design process of microenterprise loan products. – Identify the causes of delinquency and determine the strategies for checking delinquency of ME

loans. – Explain the importance of close monitoring of microenterprise loans and step by step monitoring

process of ME loans. – Identify and explain the importance of extended support services needed for ME loan clients. – Analyze the competitive advantages of DAIBANG and determine its future strategic directions for

survival.


– Key features of microenterprise and the cost-benefits and risks of microenterprise (ME) loans. – Process, steps and aspects of appraising ME loans. – Economic appraisal of ME loans and analysis of the financial statements and important ratios for

economic appraisal of microenterprise. – Steps and process of identifying potential clients for ME loans and building rapport with clients. – Designing microenterprise loan products and importance of having differentiated loan products in

the loan portfolio. – Causes of delinquency and the strategies for checking delinquency of ME loans. – Monitoring of microenterprise loans and step by step monitoring process of ME loans. – Extended support services needed for ME loan clients.


Brief on Advanced Generic ToT Duration: 10 Days Language: English


Course Brief:

This training has been designed to enhance the trainer’s capabilities necessary for effective training delivery.


This general Training of Trainers (ToT) targets the participants, mainly professional trainers to conduct training effectively.

Course Objectives

After completion of the program, participants will be able to:

– describe the training process and explain the critical factors that contribute to a successful management of a training program

– explain the adult learning principles and their implications in training design and delivery – explain the importance of linking training needs to organizational needs – design a training course based on given model – conduct and facilitate a learning session using appropriate training methods and media – facilitate group discussions effectively – develop a framework for evaluating a training program – prepare a training report according to specific structure – apply information technology in training design and delivery


– The HRD functions – Instructional systems design (ISD) – The ADDIE model – The training process – Training needs assessment/analysis (TNA) – Adult learning principles – Training design framework – Participatory training approach – Experiential learning – Active learning methods – Selection of appropriate methods – Principles in designing and developing training materials – Designing training materials – Development of low cost training materials – Effective communication in training, presentation skills and group facilitation – Preparing a session plan – Training evaluation methods and tools – Important principles in writing a training report – Benefits of ICT for training in organizations – The Web as the source of learning materials – ICT tools for training design and delivery – E-learning applications


Brief on Interpersonal Communication and Risk Management Duration: 5 Days Language: English

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Brief on Microfinance for Beginner MFIs Duration: 2 Days Language: Bangla

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Brief on Governance & Regulatory Issues of MFIs Duration: 2 Days Language: Bangla

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29 | P

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Brief on Principles and Practices of Microfinance Program Duration: 5 Days Language: English

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Brief on Induction Training Course for UTT Microfinance Duration: 5 Days Language: English

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