bridging the generational gap in the veterinary workplace - nwvma 2016
TRANSCRIPT
The More Things Change, the More They
Stay the Same Generational Differences
in Veterinary Medicine
Mike Pownall, DVM, MBAwww.slideshare.net/mpownall
• 32 Staff• 94% Female• 50% Millennials
“The children now love luxury. They have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise.” Socrates
What is in a business?
• Creates recurring value in exchange for revenue
• Organized mixture of people of different ages and personalities within and outside the company
People are our biggest asset & expense!!!!!
Our Biggest Challenges?
COMMUNICATION
MOTIVATION
Traditionalists
• 1925-1945Boomers• 1946-1964
Gen X• 1965-1982
Millennials• 1982-2004
Experiences Influence Us
Tuition & Debt Costs
in 2015 Dollars1980 2015
Tuition - $10,500Min Wage - $8.50
Annual Debt – ($2,000)
6 yrs Debt – ($12,000)
$32,400 (640%)$7.25 (-14%)
-$25,155-$151,000 (1258%)
www.trends.collegeboard.comwww.dol.gov
Starting Salaries in 2015 Dollars
1980 2015$53,782 $67,000 (24%)
https://vet.osu.edu/assets/pdf/education/clubsOrgs/vbma/invitingElephant/invitingTheElephant.pdf
https://www.avma.org/news/javmanews/pages/150615a.aspx
Cost of tuition increased by 1258%
Salaries increased by 24%
Quiz Time• Which cohort is the most competitive?• Which cohort values career
opportunities the most?• Which cohort thinks it is appropriate
to do what they are told to do?• Which cohort values feedback the
most?• Millennials is the answer for all• Economist.com
“There is no way that the quality of customer service can exceed the quality of the people who provide it”Liz Tahir. Retail Consultant
4 Steps to HR Success
1. Hiring2. Training3. Reviewing4. Compensating
Hire the smileTrain the skill
Values & Vision
Company Culture
Active Management
Consistency
Explain Expectati
ons
TrainingHire the Smile
Train the Skill
TrainingHire the Smile
Train the Skill
Employee Reviews• 360 degree• Formal discussion regarding
performance• Basis for goal setting for entire year• Provide expectations and guidelines for
desired behaviours• Tie personal behaviour to Culture,
Strategy, Vision• Provide guidance for wage increases
and bonus calculations
Tracking Performance
• Check-in meetings held at least monthly
• Managers keep track of what was discussed
• “Performance Log” + Gold Star tracking introduced
Difficult Conversatio
ns
Difficult Conversations
• Set expectations• 24 hour rule• Vent up• Don’t triangulate• People deal with it directly
first• Then meeting with all
involved
Things you should know about giving critical/difficult feedback to
me• Setting – Where I prefer to receive it:• Timing – When I prefer to receive it:• If you want to give me critical/difficult
feedback make sure you:• You can “trigger” my hot button by:• I will probably react by:
Keeping StaffMoney isn’t everything
What else does your staff value?
“There is nothing wrong with today’s youth that 20
years won’t cure”
Anonymous
Job Hunting• 92% were looking for another job• “My main goals are to be
satisfied with my job and to make sure I earn the highest possible level of compensation. If I find a better place in terms of these aspects, then there is no harm in changing jobs.”
Factors to Retain Staff
• Support from senior mgmt• Training• Influence without authority• Mentoring
MITSloan.com
Motivation
MotivationAutonomyMasteryPurpose
Drive – Dan Pink
”Young people need models, not critics”
John Wooden
Work Attitudes• “No one else at my company can do the work while I’m
away.”• “I want to show complete dedication to my company and job.”• “I don’t want others to think I am replaceable.”• “I feel guilty for using my paid time off.”
43% of “Work Martyrs” are Millennials59% of Millennials feel shame at taking time off
https://hbr.org/2016/08/millennials-are-actually-workaholics-according-to-research
Bringing it Home• Don’t dwell on differences• Consider life stages• Hire well• Build collaborative relationships• Study workforce motivation• Foster cross generational
mentoring
Questions?
Keep In Touch
www.oculusinsights.net
www.slideshare.net/mpownall