breidor service group introduction

Breidor Service Group, LLC Facility Related Support Services

Program Management

Performance Improvement Programs

Quality Assurance Management

Job Cost And Pricing Strategies

Technical Support & Presentations

Company Profile

Breidor Service Group is a Pennsylvania based limited liability corporation founded by Lance Breidor, a senior facility services executive and consultant for more than 25 years.

Our current portfolio covers the East Coast and South Central regions of the US, operating in a wide array of service environments .

Educational Institutions

Corporate Campuses

Food Service And

Distribution

Research & Pharmaceutical

Airports And Passenger Support

Industrial And Manufacturing

Federal And Local

GovernmentJ. Lance Breidor, CBSE25 Years As Senior Facility Services

ExecutiveOperations, QA, Finance , Sales ExperienceCBSE (Certified Building Services Executive)BSCAI Board Of Directors 1990-1993BSCAI Supervision Seminar Chairman

Breidor Service Group, LLC

EIN# 26-4779541DUNS # 831269373CAGE#: 5PD22

Company Vision

Breidor Service Group, LLC helps our clients achieve superior business results through both limited scope assignments and strategic large-scale project management. Our business model is designed for maximum flexibility and built to respond to each client’s unique and changing needs.

Our commitment to serving our clients, delivering customized solutions, providing outstanding value, and ensuring measurable results is the hallmark of our services.

We will work with your team to define the scope of our work assignment, and provide a comprehensive Action Plan that itemizes key tasks and timelines for deliverables. The Breidor Service Group is uniquely positioned to assist your organization to meet your goals at an affordable price.

Case Studies

Customer: Motir Services, Inc. Address: 1508 Capitol Street, NE

Washington, DC 200303

Telephone: 202-289-1611

Contact: Deborah Washington Director Of Facility Services

Project: Ronald Reagan National Airport

Scope Of Work:

Create budget forecast and capital investment strategy. Design and implement work process outlines for staff providing 365/24/7 coverage at a large metropolitan airport. Create quality assurance surveillance program including identification of key performance indicators, performance metrics, customized forms, electronic data gathering, analysis, and continuous improvement.

Key Service Features

Government/Public FacilityAirport OperationsFinancial Models, QA, Performance

Case StudiesCustomer: AMC Facility Services, Inc. Address: 316 Governor Printz Boulevard

Claymont, DE 19703

Telephone: 610-636-0517

Contact: Charles L. Lee, Jr.

CEO Project: Pepsico Facilities Nationwide

Scope Of Work:

Create job costing reports and financial models. Create RFP technical responses and pricing. Analyze current operations and develop a continuous improvement program utilizing a best practices approach. Designed QA system working within a performance based framework, including focus group mentoring and IT linkage for national accessibility. Created green cleaning program for selected locations.

Key Performance Features

Corporate Multi-Site FacilitiesCommercial Food ServiceJob Cost, QA, Performance, IT

Case StudiesCustomer: City Of Philadelphia Address: Broad Street & Market Street

Philadelphia, PA 19107

Telephone: 215-686-1776

Contact: Joseph Martz

Deputy Mayor, Public Property Project: City Hall Complex

Scope Of Work:

Exclusive facility services consultant for the City Of Philadelphia, working directly with the Mayor’s Office and Department Of Public Property to oversee a complete renovation to the custodial services programs at several City facilities including City Hall, Municipal Services Building, Subway Complex, and Criminal Justice Center. Created survey, engineering, and workload reports, specification development, cost modeling, and RFP event assistance.


Government/Public FacilitiesMunicipal Buildings - VariousFinancial Models, Program Management

Case StudiesCustomer: City Of Philadelphia Address: 8000 Essington Avenue


Telephone: 215-937-5499

Contact: Mark Liciardello

Operations Manager Project: Philadelphia International Airport

Scope Of Work:

On special assignment through the Mayor’s Office, created management plan and related work processes for the Philadelphia International Airport. Worked with facilities department to develop and train in-house service group to improve performance and cost effectiveness in order to be more competitive with outsourced models. Created best practices for maintaining newly renovated areas with marble and terrazzo finishes. Coordinated emergency service plan during CBA negotiations.


Government/Public FacilityAirport OperationsProgram Management, Performance

Case StudiesCustomer: The Franklin Institute Address: 222 N. 20th Street


Telephone: 215-448-1091

Contact: Larry Fischer

VP Operations Project: The Franklin Institute

Scope Of Work:

Managed custodial service group for 8 years at the 2nd most visited public facility in Philadelphia, PA. This facility is a registered historical landmark, with special maintenance programs required for natural and man-made surfaces including marble, travertine, terrazzo, and VCT.


Museum/Public FacilityNational Historic MonumentProgram Management, Performance

Program Management

At Breidor Service Group, our focus is simple – optimization of resources and performance excellence. Whether it’s a single project or enterprise-wide program, our team of experienced professionals will work with your team to design and execute a program that achieves your business goals.

•Report Directly To Executive Sponsors

•Provide Metrics On Schedule, Budget, And Quality Of Program Elements

Accountability

•Lead High Level Sessions For Program Plan

•Develop Appropriate Schedules And Integration Of Program Activities

Management

•Review/Approve Project Plan And Subsequent Changes

•Maintain Conformance To Program Strategy, Plan, And Schedule

Monitoring

•Act As Conduit To Executive Sponsors And Program Steering Committee

•Provide Periodic Briefings And Status Updates

Communications

•Provide Direction To Component Project Managers Within Program

•Escalate Decisions To Executive Sponsors As Necessary

Decision Making

Our Program Management Group Will Offer…

Program Management

Breidor Service Group is well acquainted with large scale multi-site program management environments which require a level of customization and flexibility to meet each locations diverse business needs.

While maintaining focus on the overall program objectives, our “personal touch” philosophy is designed to give each site individualized attention.

We endeavor to understand each site’s expectations and incorporate their unique needs into the program plan and component projects where applicable.

Our team frequently interacts with senior level managers operating locally within the program constituency in order to identify and incorporate their needs and specialized requests.

We work to overcome the obstacles incumbent with large scale programs involving geographically or functionally diverse business units. We provide tactical support while maintaining focus on your strategic goals.

Performance Improvement

We define performance excellence as the optimization and integration of PEOPLE, PROCESS, & TECHNOLOGY.

Breidor Service Group will work with you to:

Link Process Metrics To ValueStreamline operations by developing a thorough understanding of the end-to-end processes and where the value lies in each step of each process . Technology AssessmentIdentify key process components where technological resources may eliminate or increase efficiencies in specific steps of each process.

Process

TechnologyPeople

Infrastructure & Staffing AnalysisAfter jointly identifying what process and technical improvements are needed for an operating system, determine what resources must be deployed to achieve business objectives at the lowest cost. Develop a corresponding management infrastructure to support the staffing plan.

Performance Improvement

Breidor Service Group utilizes several software applications to create a comprehensive engineering and workloading report which translates facility component data (square footages, unit counts, and functional usage) into projected staffing hours based on proven industry production standards in the software database.

This engineering and workloading capability enhances our ability to evaluate each facility by task, building, or frequency which then allows us recommend the most quality driven and cost effective staffing plan for your facility.

Engineering/Workloading Work Process Analysis

In conjunction with our engineering and workloading report, we will assess logistical and scheduling issues to create a facility assignment plan which utilizes a combination of task grouping specialization and a zone service approach.`Each facility service employee is given a written task schedule, with accompanying equipment and supply references to facilitate orientation and training activities.

Specialized Equipment AllocationOur experience in a wide array of service environments has offered us the opportunity to utilize the latest equipment and tooling on the market. Several manufacturer’s partner with us to provide initial and ongoing training support to ensure your personnel are working at optimal performance levels.

We can develop effective training systems and delivery methods for your operating unit. We focus on safety and work performance utilizing industry best practices.

We provide initial start-up as well as ongoing support to maintain a sustainable employee development program on your behalf.

Training Systems

Quality Assurance

• Our QA process, utilizing a web based system, provides for a detailed performance report which evaluates key areas within each location. The evaluation includes weighted values, and is translated into a quantitative analysis of each component within a selected building as well as a summary value for the entire facility.

Breidor Service Group’s programs for Quality Assurance include the creation of customized forms and software applications to support a sustainable program which can be implemented and maintained by Breidor Service Group or we can teach your team how to manage the program internally.

•Both component and building summary values are statistically tracked over time, allowing for graphic depictions of specific performance indicators each month.

•The QA reports are electronically forwarded to your team on a real time basis for immediate corrective action.

Quality Assurance

Reports And Trending

Generate Customized Reports Inspection Results

• Building Comparisons• Pass/Fail Percentages• Component Analysis• Historical Trending• Graphical Depiction Of

Statistical Analysis• User Defined Reports

Inspections

Inspection Forms Can Be Customized For Each Facility To Reflect…

• Any Number of KPI Line Items

• Score Types• Score Values

Dispatch Inspection Results By Email To The Customer And Other Appointed Respondents

Quality Assurance

Traditional PDA’s Inspections Uploaded When

Synced To Desktop

On Or Off-Line Laptop/Tablet PC Uploads When Internet Is

Available

Printable Paper Check List Data May Be Entered Manually

Into The Breidor Service Group System

Smart Phone Works On Palm & Pocket PC

“Windows” Format

Picture Attachment Capability

Upload Your Completed Inspections.

Emails And/Or Text Messages Dispatched In Real-Time.

Optimal User Device Capabilities

QA Surveillance And MetricsBuilding Score: Dekar Preferred Customer

Building Expectation: Smith County Labs

Square Feet Corr Square Feet Corr

LOBBIES GENERAL OFFICES

Carpets 15 12 JPB Surfaces Over 5' 3 2 JPB

Reception Desk 10 10 Baseboards 3 2 JPB

Furniture 15 12 JPB Telephones 10 8 JPB

Ledges 5 4 JPB Wastebaskets 3 3

Entrance Glass 10 8 JPB Walls & Woodwork 3 3

Telephones 5 5 Glass Windows/Ledges 10 8 JPB

Doors 10 9 JPB File Cabinets 10 10

Overhead Lights 5 5 Furniture 15 12 JPB

Wastebaskets 5 5 Wall Decorations 3 3

Walls 10 10 Carpets 15 12 JPB

Display Case 10 10 Partitions 5 5

90 100% Water Fountains 5 5

85% Chairs 15 15

88 100%

85%

Square Feet Corr

RESTROOMS

Fixtures 12 10 JPB Square Feet Corr

Partitions 9 8 JPB LABORATORIES

Floor Traps 4 4 Hard Surface Floors 25 20 JPB

Wastebaskets 4 4 Wastebaskets 10 8 JPB

Bright Works 9 5 JPB Desks/Tables 15 12 JPB

Mirrors 9 9 Chairs 10 10

Walls 9 8 JPB Surfaces Over 5' 5 3 JPB

Carpet Floors 12 10 JPB Vertical Surfaces 15 12 JPB

Tile Floors 12 9 JPB Doors 10 8 JPB

Overhead Lights 3 3 Telephones 10 10

Receptacles 4 4 83 100%

Surfaces Over 5' 4 4 85%

Ceiling Vents 4 4

Doors 5 5

87 100%

85%

Square Feet Corr

CONFERENCE ROOMS

Surfaces Over 5' 5 4 1. Litter and Debris

Baseboards 5 4 2. Dust

Telephones 10 8 3. Corners, Edges & Detail

Wastebaskets 10 10 4. Streaks & Residue

Walls/Doors 5 5 5. Build-up & Neglect

Glass/Sills 10 8 6. Inadequate Shine

Furniture 10 8 7. Spots & Fingermarks

Wall Decorations 5 5 8. In-Fiber Debris & Dirt

Carpets 15 12 9. Broken or Non-Functional Items (non-scoring items)

Tables 10 10 Zero (0) = Unsatisfactory

Chairs 10 8

Chair Rails 5 5

87 100%

85%

July 7 2004

87

QUALITY ASSURANCE - PROCESS IMPROVEMENT

Customer: 997800Total SF:

9845 694340

Actual Versus Maximum Value

85 Location: Date:

Weighted Expectation

Rated Value Actual Versus Maximum Value

Rated Value

Rated Value


5210

275456

Conditions That Respresent Poor Quality:

12949






Rated Value


Rated Value

78

80

82

84

86

88

90

QA - BUILDING COMPONENT ANALYSIS

LOBBIES 90

GENERAL OFFICES 88

RESTROOMS 87

LABORATORIES 83

CONFERENCE ROOMS 87

1

QA Surveillance And Metrics

Working with your team, we identify key performance elements, identify relative importance (weighted values), and implement the process.

We perform the audits ourselves and report the results back to you, or we can train your team in the process for self perform applications.

Quality Assurance

0

2

4

6

8

10

12

14

16

Area Component Analysis - Restrooms

TARGET

ACTUAL

75

80

85

90

95

100

105

Jan 09 Score

Feb 09 Score

Trending Analysis

Our surveillance and data gathering methods allow us to generate numerous standardized or user defined reports.

We customize our audit forms to reflect the unique specifications and needs of each facility to facilitate meaningful results delivered in real time.

Job Costing And Pricing

Integrated Business Planning

Finance

Operations

Sales

• Provide Bid Analysis• Staffing Plans•Job Cost Strategies• Final Pricing Models

• Budget Forecast• Cost Center Analysis• Data Entry• Financial Planning

• Job Specific Analysis• Impact Retuning• Value Assessment• Process Models

We help you get the job, run the job profitably, assess the impact/value to your organization, and facilitate job specific or enterprise wide financial analysis to assist your team in running a financially successful operating unit.

Balanced Decision-Making Integrates Multiple Perspectives

Job Costing And PricingWe can set up a complete financial management system and related work processes to track revenue and expenses for each job or for your entire operating unit.

We are familiar with the following accounting software systems and can set up budget, forecasting models, and create tools for strategic planning:

QuickbooksWinTeamPeachTree

Technical Support

We understand the importance of putting your best foot forward when presenting your service capabilities to a prospective customer. Our experienced staff can assist you in pre-qualifications, RFI and RFP technical responses or powerpoint presentations that showcase your operation.

Each service environment is unique, and our years of experience allow us to provide credible and relevant responses to complex inquiries. Support Material Services

Complex RFQ /RFP ResponsesCompany ProfilesOperations/Maintenance ManualsPolicies and ProceduresSoftware ManualsStyle Guides and StandardsReportsPresentations

Pre-Qualifications/RFI/RFP Services

Federal /Local Government FacilitiesMilitary BasesEducational InstitutionsResearch/Pharmaceutical FacilitiesFood Service/Distribution PlantsIndustrial/Manufacturing PlantsCorporate CampusesMulti-Tenant FacilitiesPerformance/Outcome Based ContractsGreen Cleaning Presentation Elements

Technical Support

SOFTWARE INSTALLATIONSCDs, Zipped Files, Downloaded Files

HARDWARE INSTALLATIONSRAMM, Motherboards, Internal Computer Components

GENERAL TROUBLESHOOTINGVirus Removal, Spyware/Adaware Removal, Sluggish Performance

USE OF INTERNET CODEHTML, Java, Flash, Website Design & Maintenance

SYNCHRONIZATIONPDA Linking, Email Accounts, Networking Computers, USB Devices Driver Installation

DIGITAL MEDIAImage Manipulation, Graphic Design, Video Editing

INFORMATION DELIVERYFile Conversion, Presentations, Sending Data Over Different Channels

MARKETING SUPPORTSocial Networking, Media Placement

INFORMATION TECHNOLOGY (IT)

Among the most challenging issues facing organizations today is how to use information technology (IT) effectively and cost-efficiently. Our IT Division is available 365/24/7 and will provide a “hands-on” approach in addressing your needs quickly

The Breidor Service Group Advantage

Experienced And Professional Management Team.

Focus On Customer Service And A Total Quality Commitment.

Innovative Approaches Yielding Cost Savings And Performance Improvements.

Our executive and management staff have more than 120 years of experience in the industry. Our expertise, infrastructure resources, and technology capability will ensure the consistent delivery of outstanding service at each of your locations.