bowen melissa sphr mshrm_2015m
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Melissa Bowen, SPHR, MSHRM
Cell 941.539.3638
Melissa M. Bowen, SPHR, MSHRM Cell Phone: 941.539.3638 Email: [email protected] Profile: www.linkedin.com/pub/melissa-bowen-sphr-mshrm/5/709/a38/
Professional Profile:
A credentialed hands-on Senior Human Resources professional with progressive and seasoned experience in Human Resources Management and Generalist competencies in multi-site environments. A strong initiator and innovator with demonstrated success in human capital performance optimization. Special expertise in employment law, employee relations and engagement, benefits administration, change management, mergers and acquisitions, talent acquisition and development. Extensive background in aligning human capital with organizational goals to drive revenue and earnings. Successful in fast-paced environments driven by responsiveness, accuracy and compliance.
Effective in building, collaborating, and facilitating high performance diverse teams focused on achievement of shared goals based on business priorities.
Quickly builds trusted relationships and leverages creating harmony for net gain of team, department, organization, and community.
A process expert and project facilitator across business lines with excellent interpersonal, group and presentation communication skills.
Proven strength in investigation, analysis and reporting of employee relations issues. Customized development of problem resolution strategies with a high degree of effective outcomes with mitigated risk.
Demonstrated success in introducing business process improvements across all human initiatives and for building those processes from ideation to implementation and moving into ongoing assessment and modification of risk.
Professional Certifications:
Senior Professional in Human Resources (SPHR) awarded June 2007 and current Professional in Human Resources (PHR) awarded in 2000 with cont inuous recer t i f icat ion
Education:
Master of Science Degree in Human Resources Management, Argosy University, Sarasota, FLAwarded March 2012, Cumulative 3.97GPA
Bachelor’s Degree in Business Administration, University of Central Florida, Orlando, FLMajor: Human Resources Management, College of Business Minor: Public Relations, College of Arts and Sciences
Career Experience:
Greystone Home Healthcare, Tampa, FL April 2014 – September 2014Director of Human Resources, Home Healthcare and HospiceDirect daily HR leadership and execution of a home healthcare and hospice division of 300 employees for a 7,000 employee health care management organization.
Managed full spectrum of Human Resources activities for home health and hospice divisions across all Generalist competencies, including employee relations, engagement, and investigations, recruitment, performance management, FLSA interpretation and job class, benefits and leave administration, regulatory compliance, safety and risk management.
Project managed multiple initiatives for change including cross-functional improvement of divisional and organizational HR processes.
Melissa Bowen, SPHR, MSHRM
Cell 941.539.3638
Owned the HR function of two acquisitions in July 2014; a Tampa home health agency and hospice stock purchase in Columbus, OH.
Functioned as member of core leadership team and supervised Recruiter.
Coca-Cola Refreshments, Brandon, FL October 2013 – February 2014Employee Relations Consultant, Shared Services Call CenterEmployed as a contractor providing counseling and consulting expertise on Employee Relations cases serving 70,000 North American union and non-union associates.
Utilized Employee Relations competencies to communicate, collaborate, research, analyze, and recommend solutions for employees and managers to solve workplace challenges.
Focused on creating synergy by developing and managing relationships in a centralized remote setting via phone and email for assigned geographic areas.
Case managed a spectrum of 60+ ongoing activities including coaching, counseling, corrective action, investigations, and dismissals utilizing an established protocol of organizational directives and processes.
Infinity Home Care, Sarasota, FL July 2012 – July 2013Human Resources & Benefits Manager Managed through direct engagement the multi-site Human Resources function of a 50 million, 750 employee Home Health Care Medicare agency located across multiple districts in Florida and hospice in South Carolina.
Partnered with leadership teams across organization to build best HR practices and develop management competencies.
Focused on employee relations activities such as coaching, counseling, discipline, and investigations. Strategized, advised, and all retention activities including leadership development, succession planning,
employee climate survey, and exit interview process. Project managed an external FLSA investigation from inception to finality. Fulfilled organizational goals and reporting of annual regulatory requirements of Affirmative
Action Plan. Completed analytics, interpretation, and recommendations of functional and organizational related HR
metrics, including turnover. Executed as team leader of a 2013 acquisition involving a $15 million agency resulting in successful on
boarding of 146 employees in April 2013. Led the strategic, tactical, and administrative function of a multi-plan benefits program. Successfully defended Unemployment Compensation with a 100% win rate.
Achievement of Master’s degree/Care for family and HR contract roles August 2010 – July 2012
DENTSPLY International, Bradenton, FL March 2008 – August 2010Human Resources Divisional Manager Executed as a hands-on service oriented Human Resources leader for a $22 million, 200 employee multi-site/multi-state division of an international dental company focused on sales, distribution, and manufacturing of orthodontic products utilizing FDA and ISO 9000:13485 Medical Device Quality Standards.
Reduced historic turnover of 68% in 2008 to 14% in 2009 which resulted in key savings of $400k to the bottom line.
Successfully recruited, selected, and on boarded the talent of over 30 new exempt key employees in 18 months, including the call center and field sales staff of the combined businesses and three senior leaders.
Managed the integration of HR and business activities for two acquired business including the relocation of one company from LA to FL with WARN compliance.
Led all benefit activities of 4 wholly separate plans, including entire Open Enrollment, RFP and bid process.
Melissa Bowen, SPHR, MSHRM
Cell 941.539.3638
Identified, analyzed, and implemented significant adjustments in compensation inequities and aligned local division with corporate programs to promote equity and reduce organizational liability.
Collaborated with Senior Team for a major Restructuring initiative in Operations and Manufacturing. Conducted multiple investigations of employee relations issues from inception to resolution. Successfully navigated through two serious employee health issues with employee and product implications. Provided consultation to all leadership colleagues across multiple business functions in all Human Capital
decisions. Analyzed and revamped of all job descriptions in entire division to include ADA compliance. Directed all daily Human Resource Functional Operations applying appropriate legal guidelines. (EEO,
AAP, WC, FMLA, etc.) Developed and executed multiple HR plans for a dysfunctional Quality Management System within ISO
and FDA standards. Supervised staff of Exempt HR Generalist, Recruiter, and HR Coordinators.
DriveTime Car Sales and Finance Corporation, Tampa, FL August 1998 – August 2007Regional Human Resources Manager Led and executed the Human Resources Department f o r multi-site/multi-state r e g i o n s o f a 500 employee chaotic used automotive sales and financing dealership group as part of a 3,000 employee organization. Led company in lowest turnover for the last 5 years. Awarded Employer of Excellence in 2006.
Actively executed in role as a Senior Manager of Regional Team and Business Partner which included all HR Management and Generalist functions.
Analyzed, evaluated, and implemented changes related to HR metrics including benchmarking within region, company, and industry that resulted in an annual savings of $80,000 directly to the bottom line.
Implemented and maintained recruiting, interviewing, and retention practices that reduced Time to Fill by 30%, increased employee satisfaction, minimized hiring expenses, and reduced turnover.
Responded and represented company in all regulatory inquiries including FLSA, UE, EEOC, plus position statement and mediation leading to an overall win rate of 95%.
Advised and coached managers on performance improvement, disciplinary processes, and separations. Investigated all internal and external complaints of mismanagement of people and/or practices, including
discrimination and harassment. Facilitated and mediated employee concerns through informal and formal Conflict Resolution, served as
cultural ambassador. Conducted all HR training and education, including New Hire Orientation, Harassment Prevention,
Management Development, Supervisory Skills, and Talent Acquisition. Led diverse employee population including Commissioned Sales staff and Management,
Administrative/Office, Finance, and Automotive Production. Administered company benefits including health, FMLA, ADA, and WC. Mentored and trained new Regional HR Managers. Supervised exempt HR Generalist, Recruiter, and hourly HR Admin staff.
Affiliations:
Society of Human Resource Management, member since 1991 Florida HR Council, member since 2000
Software Competencies:
Mircosoft Office Suite HRIS superuser for ADP HRB, ADP Enterprise, UltiPro PeopleSoft and SAP
Melissa Bowen, SPHR, MSHRM
Cell 941.539.3638
Recruitment and ATS including Taleo, HR Smart, Kenexa, Kronos, Jobvite