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TECHNICAL SERVICES

Civil Enforcement & Parking Services

Annual Report 2007- 2008

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Table of Contents

Executive Summary ..............................................................................................................41.0 Introduction ................................................................................................................8

1.1 Background ...............................................................................................................81.2

Scope

..........................................................................................................................91.3 Parking Enforcement Objectives ..........................................................................91.4 Off-Street Car Parks ...............................................................................................91.5 Car Park Equipment repairs (Machine Faults) ..................................................10

2.0 Service Overview & Methodology .....................................................................102.1 Notable Achievements .........................................................................................112.2 Clamping and Removal .........................................................................................112.3 Maintenance of Lines and Signs ..........................................................................112.4 Resident Parking Schemes ...................................................................................122.5 Development of Cancellation and Discretion Policy .......................................12

3.0 Emerging Technologies .........................................................................................123.1 Hand Held Computers with integrated cameras .............................................123.2 Information on Councils web site .....................................................................123.3 IT System Development .......................................................................................133.4 Web Payment and 24 hour Fully Automated Payment Facilities. ................13

3.5 RingGo Mobile Phone Payment Systems ............................................................134.0 Environmental & Highway Enforcement .........................................................14

4.1 Background .............................................................................................................144.2 Enforcement Activity ............................................................................................14

5.0 Statistical Analysis ..................................................................................................155.1 Key Facts and Figures ...........................................................................................15

5.1.1 Off-Street Parking Capabilities ...................................................................15

5.2 Financial Performance 2006/7 & 2007/8 ..........................................................175.3 Spending of Surplus Income ................................................................................185.4 Civil Enforcement ..................................................................................................18

6.0 Statistical Performance ..........................................................................................196.1 Off-Street PCNs .....................................................................................................196.2 On-Street PCNs ......................................................................................................19

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Appendix A Parking Contravention Code Analysis............................................................24Appendix A Contravention Code Analysis continued .........................................................25Appendix B Most common reasons for cancellation and analysis of the number of PCNcancelled at each stage .............................................................................................................26Appendix C PCN Recovery Analysis ..................................................................................27

Appendix D Correspondence & Parking Appeals 2007/8....................................................28Appendix E Comparison PCNs Issued ................................................................................29Appendix F PCN Issue Trend Bournemouth Past 6 Years ..................................................30Appendix G Enforcement & Parking Services Management Plan.......................................31

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Executive Summary

Overview

This is the first Annual Report produced by Bournemouth Council in accordancewith the guidance to Local Authorities contained within Chapter 4 to theDepartment for Transports, Civil Enforcement Operational Guidance to LocalAuthorities published in March 2008.

Bournemouth Borough Councils parking enforcement organisation is directed totackling illegal parking to minimise congestion, contribute to road safety and tomanage kerb space. It is also recognised that this activity contributes to improvingair quality. The Councils Civil Enforcement Officers (CEOs) are also used in directsupport of the school crossing patrol service and have a focus on school gateenforcement, in tandem with enforcement at bus stops and sites where disabledbays and taxi ranks are provided on the highway.

In addition to the enforcement role, the Council operates 48 off-street car park

sites offering just over 9000 public parking places at key locations throughout theborough. With a seemingly ever expanding demand for Councils to deliver civilenforcement the operation now includes an environmental and highwayenforcement cadre. This report provides a brief history and impact of parking andenforcement in Bournemouth. Historical data is used where consideredappropriate to provide perspective and comparison.

Methodology

The provision of parking enforcement in Bournemouth is delivered by an in-houseteam based at Parkway House. The team forms a key part of the Councils trafficmanagement arrangements. Enforcement is conducted by well trained andresourced uniformed staff that work to ensure compliance with traffic regulationsacross the borough in both on and off street locations. This is done with anoverarching consideration of Bournemouth as a resort and conferences venue with

a thriving commercial centre. This dictates that officers strive to deliver parkingenforcement in a considerate and consistent manner.

Bournemouth Borough Council commenced Decriminalised Parking Enforcementunder the Road Traffic Act 1991 in September 2001, when powers to enforce onstreet parking contraventions moved to the Council The Traffic Warden Service

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Parking Enforcement in Bournemouth

Parking enforcement has contributed to maintaining traffic flows and reducingcongestion across the borough. Data from the past 6 years indicates a steady drop

in the number of PCNs issued year on year in both on and off street locations.While the public perception and acceptance of parking enforcement has improved,there remains a concern that this activity is perceived as a money making exercisefor Councils. The data provided in his report illustrates that this is not the case.Consistent enforcement of the highway corridors encourages drivers to use off-street car parks and it is considered that 5% of all off-street parking is directlyattributable to effective on-street enforcement.

While the number of front line enforcement operatives has remained broadly thesame over the past 6 years, the number of on-street Penalty Charge Notices (PCNs)issued has dropped by 17% over this period. In the Councils car parks the drop inPCNs is closer to 38%, assisted by the introduction of cashless parking provisionsand a focus on customer service.

Were PCNs are issued the recovery rates are high indicating the appropriateness of

the penalty in the first instance and also the effectiveness of the departmentsdebt recovery arrangements. The table below provides data on PCNs issued andpercentage recovery over the past 3 years.

PeriodsApril 05 toMarch 06

April 06 toMarch 07

April 07 toMarch 08

On StreetPCN issued 21,099 21,882 19,264

Closed Part or full payment received 15,624 16,613 14,756% paid 74% 76% 77%

Off StreetPCN issued 13947 10839 9536

Closed Part or full payment received 10306 7785 6921%paid 74% 72% 73%Total PCN Issued 35,046 32,721 28,800

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School Gate Enforcement

The Council has a priority on school gate enforcement and has been working to

install Traffic Regulation Orders that enable robust enforcement at the schoolgate. Additional personnel have been recruited to support this initiative and CivilEnforcement Officers are now part of the school gate street scene, throughoutterm time in Bournemouth.

Blue Badge Scheme

The Blue Badge is issued to disabled people to facilitate convenient access andprovides the holder with the ability to park in locations where otherwise parking isrestricted in furtherance of their access needs. The borough also provides asignificant number of on-street dedicated disabled bays in key locations to supportthe objectives of the scheme. Civil Enforcement Officers (CEOs) work to ensurethat road space allocated to the disabled is not compromised by non-entitledmotorists. There is also a concern nationally that the Blue Badge scheme is open toabuse and fraudulent misuse of the provision. In 2008 the Council has used the

media, (local radio and press) to highlight this issue. Additional powers under theTraffic Management Act have enabled CEOs to inspect badges and it is anticipatedthat powers to confiscate any badges found to be fraudulently used will beavailable in the near future.

Bus Stops & Taxi Ranks

The delivery of timely and convenient public transport is dependant on our abilityto minimise congestion and keep bus stops and taxi ranks clear of illegally parkedvehicles. As we enforce parking regulations by means of random patrols and do nothave the ability to be omni present in any one location, this aspect of enforcementpresents something of a challenge for CEOs. As with school gate enforcementwhen CEOs are in attendance compliance is achieved. At other times eitherthrough a lack of social responsibility or a total disregard for the rules of society,motorists will seek to park on bus stops and taxi ranks with monotonous regularity.

As with the school gate issue, it may be the case that the future of enforcement inthese areas, lies in the introduction of enforcement cameras.

Off-Street Car Parks

The Council operates 47 off-street car parks across the Borough offering just over

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Income & Expenditure

For the fiscal year 2007/8 the Councils parking operation generated a grossincome of 6.5 million against operating expenditure of 3.3 million, providing anet surplus to Council coffers of 3.2 million.

Environmental & Highway Enforcement

In February 2008 the Council formed a cadre of uniformed officers with aparticular focus on promoting compliance with litter, dog fouling, graffiti and flyposting legislation in an effort to clean up our streets. Of particular concern wasthe amount of smoking related litter resulting from the 2007 legislation. Inaddition to environmental enforcement the team also has a focus on vehiclerelated highway enforcement issues.

Future Plans

In terms of enforcement we look forward to the challenges of delivering theadditional moving traffic enforcement, under Part 6 of the Traffic Management Act2004 scheduled to come into force in 2009.

Regarding the future of off-street parking, we view the Town Centre Master Visionand the associated delivery options as an exciting prospect. It is hoped that thisdevelopment will hold the potential to provide the travelling public inBournemouth with a range of parking options in modern, efficient and safe off-street car parks.

This is a summary of the full report which reviews parking and enforcement(parking & environmental) for the fiscal year 2007/8.

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1.0 Introduction

This is the first Annual Report produced by Bournemouth Council in accordance

with the guidance to Local Authorities contained within Chapter 4 to theDepartment for Transports, Operational Guidance published in March 2008. Thereport also takes due regard of the requirements of Chapter 18 of the TrafficManagement Act 2004 and Chapter 27 of the Road Traffic Regulations Act 1984.

Bournemouth Borough Council commenced Decriminalised Parking Enforcementunder the Road Traffic Act 1991 in September 2001, when powers to enforce onstreet parking contraventions transferred to the Council. The Traffic WardenService transferred from Dorset Police to Bournemouth Borough Council, joiningthe Councils existing team of car park operatives to deliver the service underCouncil primacy.

Department staff play a significant role in promoting professionalism andconsistency in the delivery of parking services and enforcement across the SouthCoast and beyond. The Parking Service Manager currently sits as the Chair of the

Southern Region Parking Managers Group and is a newly elected Non ExecutiveDirector (Council Member) of the British Parking Association (BPA). This position,as one of 25 Directors provides the opportunity to influence government policythrough consultation on parking and traffic issues and the strategic direction of theBPA, as it endeavours to promote and sustain excellence in parking for all. In thiscontext there should be no confusion that all includes the public and theirexpectations for customer service. Over the past 7 years staff members haveworked on task groups nationally, to develop the processes for the parking appealsservice, professional qualifications at all levels in the industry and have worked inpartnership with suppliers to develop penalty processing software for a range of civil enforcement functions.

The introduction of Part 6 of the Traffic Management Act 2004 on the 31 st March2008 automatically designated all existing Local Authorities who enforced parkingunder the Road Traffic Act 1991 (Decriminalised Parking Enforcement) as Civil

Enforcement Areas (CEAs). From that date the Road Traffic Act 1991 was repealed.

1.1 Background

The Councils Enforcement and Parking Services Department is responsible for the

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1.2 Scope

This document seeks to describe the enforcement methodologies and provideperformance data for the Councils Enforcement and Parking Services activitiesfrom the 1 st April 2007 to the 31 st March 2008. Where appropriate and forcomparison purposes data from earlier years may also be provided whereconsidered relevant.

1.3 Parking Enforcement Objectives

Parking Enforcement is undertaken 7 days a week between the hours of 0830 and2100 hours daily, extending to 2200 hours during the summer with occasionaladditional hours worked outside these hours to address specific issues. Theprimary aim of parking enforcement is traffic management and within thatoverarching aim the service seeks to focus on the following objectives.

To reduce traffic congestion resulting from illegally parked vehicles. To contribute towards road safety. Through reducing congestion, to contribute towards improvements

in air quality. To assist the timely operation of public transport. To facilitate access and response times for emergency service

vehicles. To manage kerb space and access to parking places in support of

commuter, shopping and leisure parking. To provide emergency warden relief to the school crossing patrol

service.

In February 2008 the department commenced environmental enforcement with afocus on littering, dog fouling, graffiti and fly posting. Working in partnership withDorset Police and other agencies of the Council, this initiative is proving to be

highly effective in promoting compliance with environmental and highway issues.

1.4 Off-Street Car Parks

The Council holds a stock of off-street car parks at 47 locations across the borough,

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adopted also takes due regard of the provision of the conurbation Local TransportPlan.

It is recognised that the public do not come to Bournemouth to park; they come toreside, work, shop and indulge in leisure/tourism activities and events. It is

therefore the case that external factors such as weather conditions, the retailoffer and events will have a significant impact on patronage in our car parks overthe year. As a resort town, with a range of seafront car parks, there is a direct linkbetween weather conditions and our ability to meet car park income targets. Thepast two years have been poor with no sustained periods of fine weather across thesummer season, which inevitably reflects in the levels of income achieved. Otherfactors such as Castle Point and its impact on locations such as Boscombe have alsohad, and continue to have, a negative influence on car park income inBournemouth.

1.5 Car Park Equipment repairs (Machine Faults)

Parking Services employs two electrical technicians who respond to car parkequipment failures on average within 2 hours of reporting. Our technicians are

trained and qualified to repair and maintain our Metric Parking and Alfia-Stanleyequipment. The response time achieved facilitates quick repairs and minimisedown time thus reducing the potential for lost income and disruption to customerservice. We maintain a comprehensive equipment spares pack in Bournemouth.

As with most aspect of our operation, the work of our technicians is expanding intoother aspects of car park maintenance from signage to overseeing minor surfacerepairs. In the spirit of joint working with our neighbours we also have ServiceLevel Agreements with neighbouring Councils for repair and maintenance of parking equipment.

2.0 Service Overview & Methodology

Commencing in September 2001 and continuing until 30 th March 2008 the Council

enforced parking restrictions in both on and off street locations under legislativepowers set out in the Road Traffic Act 1991. All enforcement activities are carriedout in house and all staff involved with the delivery of the service, operate from asingle location. This arrangement facilitates the following.

Customer Service.

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administration team deal with payments, permits and cash accounting, (Seeorganisational chart at Appendix G).

2.1 Notable Achievements

Over the past 8 years, the Bournemouth parking operation has gained a reputationacross the parking sector nationally as a good example of how a Council should beconfigured to deliver efficient and effective enforcement and parking. Resultantlywe receive and continue to receive visits from officers and elected members fromother Councils across England, either to review specific aspects of our servicedelivery or experience the operation as a whole. While in terms of the delivery of enforcement, consideration of parking appeals, processing of PCNs and debtrecovery our performance is excellent, the operation has nevertheless periodicallysuffered from the fragility of our Traffic Regulation Orders and the pace withwhich lines and signs are either replaced or refreshed. This aspect of our servicewhile continuously under review is now a focus for significant improvement. Attime of reporting a root and branch review and condition survey is close tocompletion.

The period April 2007 March 2008 saw the department preparing for theintroduction of the Traffic Management Act (TMA) which expands the range of parking contraventions and will in the near future bring some moving trafficoffences into the civil enforcement arena. The TMA also provides for CCTVenforcement of parking contraventions and in 2009 will include bus lane andmoving traffic detection by this means for Local Authorities outside London.

2.2 Clamping and Removal

Following training of staff to enable them to clamp vehicles, the department nowclamps and in some circumstances will remove vehicles belonging to persistentevaders, (Now defined nationally as individuals whose vehicle is found parked incontravention where the vehicle has 3 or more outstanding Penalty Charge Notices)and in some instances the registered keeper details have not been obtainable from

DVLA. If a vehicle is not claimed following being clamped the Council arrange forremoval to a secure compound and if still not claimed arrange for disposal.Therefore this action contributes to the removal of uninsured and often illegalvehicles from the highway. It is our experience that such vehicles may also onoccasions be associated with criminality.

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this type in quick time. It is however a continued concern for this department thatthe maintenance of lines and signs remains a top priority for the Councils trafficsection.

2.4 Resident Parking Schemes

Resident Parking Schemes have been introduced, for a number of locations acrossthe Borough. It is anticipated that this will continue to be a growing sector of traffic management, designed to counter the increasing demand for highway spaceand meet the not unreasonable expectations of residents to park in the vicinity of their dwelling. This provision is designed primarily but not exclusively to assistresidents who have no off-road parking at their place of residence.

2.5 Development of Cancellation and Discretion Policy

The department has recently published its cancellation and discretion policy on theCouncils web site setting out how it considers challenges to Penalty ChargeNotices not only on the statutory grounds but also where the motorist considers

there are mitigating circumstances or compelling reasons why the Penalty ChargeNotice should not have been issued. This document will be regularly reviewed andprovides guidance to not only the departments staff but also members of thepublic. It is one of the methods where this department is striving to developopenness and transparency in the delivery of parking enforcement.

3.0 Emerging Technologies

The Department continues to make best use of emerging technology to improvesystems and efficiency, which in turn improves customer service. Examples of these achievements are included in this report.

3.1 Hand Held Computers with integrated cameras

Each Civil Enforcement Officer is issued with a hand held computer to generatepenalties and record evidence of contraventions. The equipment currently in usehas facility for digital stills photographs, which are date time grouped (crossreferenced) to specific contraventions. Beyond this the equipment has facility torecord sound and may be used to record instances of verbal abuse when consideredappropriate. The quality of the evidence produced by this equipment is also a

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3.3 IT System Development

Key members of staff within the department have received training to enable them

to resolve straightforward technical issues and to improve and update letters heldon the system. The system providers Imperial Civil Enforcement Systems (ICES)have continually striven to improve the product and have implementedimprovements requested by users through the product steering group on which amember of the departments staff now sits.

The Enforcement and Parking Services section uses not only the Parking Gatewaymodule, for Parking Contraventions, but also the Permit Module, the Clamping andRemoval module, Environmental Enforcement Module and in addition thestatistical information management tools integral to the enforcement gateway.The reliability of the system has improved greatly and the working relationshipbetween the technical staff at ICES and the Councils IT department is excellentand has meant that through co-operation any major technical issues are usuallyresolved promptly.

The introduction of the Traffic Management Act on 30th

March 2008 was a keyexample of the departments staff, Bournemouth IT Services and ICES workingtogether to ensure a smooth transition between enforcement under The RoadTraffic Act 1991 to The Traffic Management Act 2004.

3.4 Web Payment and 24 hour Fully Automated Payment Facilities.

The department was keen to utilise this facility to enable motorists to pay via theweb. This was introduced in 2004 and now over 40% of payments are receivedelectronically. It is estimated that the introduction of this service has saved theequivalent of one full time employee who would otherwise have been required toprocess payments. From a customer service perspective importantly, this hasprovided motorists with convenient and robust 24-hour payment facilities. It isproposed to extend the web payment facility to payments for permits within the

next year.

3.5 RingGo Mobile Phone Payment Systems

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4.0 Environmental & Highway Enforcement

4.1 Background

In February 2008 the Council formed a cadre of 4 uniformed officers with aparticular focus on promoting compliance with litter, dog fouling, graffiti and flyposting legislation in an effort to clean up our streets. Of particular concern wasthe amount of smoking related litter resulting from the 2007 legislation. Inaddition to environmental enforcement the team also has a focus on vehiclerelated highway enforcement issues. In this arena the most prevalent issue isvehicles exposed for sale on the highway.

4.2 Enforcement Activity

Over the past 6 months Fixed Penalty Notices (FPNs) have been issued for theoffences as outlined in the table below

Offence Type Number issuedDepositing Litter 98Distribution of Printed Matter 1Graffiti 2Parking of Vehicles Exposed for Sale ona Road

13

Repairing of Vehicles in a Road by aBusiness

1

Failing to remove Dog Faeces fromDesignated Land 2

TOTAL 117Table 3 on page 17 gives details on FPN income recovered to 31 st March 2008.

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5.0 Statistical Analysis

5.1 Key Facts and Figures

5.1.1 Off-Street Parking CapabilitiesThe current number of spaces in car parks operated by the Council is 9012

CAR PARK No of spaces CAR PARK No of spaces

9/11 ST STEPHENS ROAD 74 MADEIRA ROAD SOUTH 51ALUM CHINE 92 MADEIRA ROAD WEST 126ALUMHURST ROAD 98 MILBURN ROAD 175BATH ROAD NORTH 116 OVERSTRAND 313BATH ROAD SOUTH 163 PALMERSTON ROAD 94BEACON ROAD 44 PAVILION 185BERRY COURT 155 POUND LANE 74BIC 650 QUEENS ROAD 70BRAIDLEY ROAD 63 RICHMOND GARDENS 935CENTRAL 315 RICHMOND HILL 112COTLANDS ROAD 420 RIVERLANDS/WICK LANE 60CRANMER ROAD 190 SEABOURNE ROAD 25DURLEY CHINE 131 SOLENT BEACH 581DURLEY ROAD 119 SOUTHBOURNE XROADS 78EDEN GLEN 66 TERRACE MOUNT 261GLEN FERN 64 TOWN HALL ANNEXE 114HAWKWOOD RD NO 1 33 TOWN HALL EXTENSION 79HAWKWOOD RD NO 2 40 TOWN HALL FORECOURT 36HAWKWOOD ROAD Main 389 WARREN EDGE 192HENGISTBURY HEAD 704 WEST HILL 127KINGS PARK 700 WINTER GARDENS 250LANDSEER ROAD 53 WOODSIDE ROAD 85LANSDOWNE ROAD 40LESLIE ROAD 53LEYTON MOUNT 217

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The number of permits issued in 2007/8

Permit Summary Totals by Type

Issued between 1st April 2007 to 31st March 2008

Type Public Car Park PermitsResident on street permits

Ad Hoc Off Street 142AFC Bournemouth 50Berry Court Permit 40

Business - Winton 18Central Permit 124Complimentary 6Cotlands Road Permit 323Durley Road Permit 9Durley Road School 65General Permit 1Hawkwood Road Permit 11Holiday Let - Undercliff Road 17Holiday Let - Wotton Gardens 2Kings Park Permit 122Lansdowne Road Permit 44Leyton Mount Permit 98Madeira Road South Permit 13Madeira Road West Permit 213MCIT Lansdowne Road Permit 31Milburn Road Permit 54Palmerston Road Permit 1Residents - Exeter Park Road 5Residents - Undercliff Road 43Residents - Verulam Place 27Residents - Winton 27Residents - Wotton Gardens 30

Richmond Gardens Permit 312Richmond Hill Permit 144Terrace Gardens Permit 15Terrace Mount Permit 79Visitors - Winton 25West Hill Permit 35

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5.3 Spending of Surplus Income

The expenditure of income derived from parking places is governed by the dictatesof Section 88 to Part 6 of the Traffic Management Act 2004 and Section 55 (4) of the Road Traffic Regulations Act 1984. The specific areas for expenditure are asfollows.

Funding the provision of the service. Meeting all or any part of the cost of provision or maintenance of off-street

car parks. Facilitating the provision of public passenger transport. Highway Improvements within the Borough.

5.4 Civil Enforcement

The proportion of operational expenditure (as detailed at Table 3 above)apportioned to the delivery of the Councils civil enforcement activity for 2007/8 isas follows.

Table 4 Civil Enforcement Income & Expenditure

Expenditure 2007/8

Salaries 774,620 (55% of all salary costs) Premises 50,356Transport 31,423Supplies & Services 118,695 (28% of Supplies & Services) Third Part Payments 25,159Support Services 26,782

Total Attributed Expenditure 1,027,035

Income 2007/8

Off-Street PCNs 258,770On-Street PCNs 605,772E i l E f 1 500

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6.0 Statistical Performance

Appendix A provides a full breakdown of the number of PCN issued against eachcontravention code.

NOTE 1. The higher and lower level sections in Appendix A relate to PCN issued under the TrafficManagement Act where there are now two levels of PCN depending on the severity of thecontravention.

6.1 Off-Street PCNs

Year Off-Street Penalty Charge Notices (PCNs

2007/8 9,5362006/7 10,8932005/6 13,947

In 2007/8 almost 52% of all PCN issued were for parking without clearly displayinga valid pay and display ticket and a further 30% for parking after the expiry time.10% of the tickets issued were for not parking within a marked bay.

Over the past three years we have experienced a 32% drop in PCNs issued in carparks as a result of the introduction of cashless parking measures. Of particularnote is the introduction of mobile telephone parking, which accounts for themajority of this reduction. As a resort town, it is clearly important that ourvisitors have a positive experience and any measure, which reduces the potentialfor a negative experience when using our off-street parking places, is to be

welcomed.

6.2 On-Street PCNs

Year On Street Parking

2007/8 19,2642006/7 21,8822005/6 21,099

Almost 44% of the PCN issued were because the vehicle had parked where waitingrestrictions applied and a further 18% were issued where the motorist had parkedlonger than permitted in on street parking bays.

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7.0 Cancellation & Mitigation (Penalty Charge Notices)

7.1 Background to Informal Challenge

Correspondence prior to Notice to Owner is an informal challenge, at Notice toOwner stage it is termed a formal representation and if the motorist takes the caseto adjudication it then becomes an Appeal.

7.2 Cancellation & Mitigation Policy

Parking Services has always had cancellation and mitigation policies against whichchallenges/representation or appeals were considered. However as part of thetransfer to enforcement under the Traffic Management Act these policies havebeen combined into a single document entitled Guidance Policies for theEnforcement and Cancellation of PCN. This document has been published on theCouncils web site www.bournemouth.gov.uk .

Appendix B shows an analysis of the number of PCN cancelled at each stage andthe most frequent reasons for a Penalty to be cancelled. In 2007/8 a total of justunder 15% of PCN were cancelled prior to a warrant being issued.

7.3 Written Off

Due to the transient nature of some of the population e.g. students or seasonalworkers there will inevitably be a proportion of PCN that are unrecoverable and asa consequence written off. A warrant is issued to our bailiff companies to authoriserecovery action. A number of these will be returned as written off as unable totrace, or no effects or will expire before money can be fully recovered. In 2006/7this amounted to 2344 (as at end of June 2008).

7.4 Recovery of Penalty Income

In the last 3 financial years Parking Services has recovered over 70% of all PenaltyCharge Notices issued, (See Appendix C) . Whilst the number of PCN issued hasfallen by 12% during 2007/8 compared with 2006/7 in respect of on streetcontraventions over 76% have been paid. The greater proportion of PCN are fullypaid prior to the Notice to Owner being issued, around 57%, with a further 7%being fully paid at Notice to Owner stage and prior to Charge Certificate

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7.6 Appeals to National Parking Adjudication Service

During 2007/8 a total of 104 appeals were made to the Adjudication Service.During this period the Council chose not to contest 10 appeals. This was mainly dueto new information being provided by the appellant, for example information on

the keeper of the vehicle or supporting documentary evidence such as loadingevidence. A total of 23 appeals were allowed at appeal and 69 refused . Furtherinformation on challenges, representations and appeals is to be found at(Appendix D) to this document.

7.7 Traffic Penalties Tribunal

Resulting from the wider powers available to Councils under the TrafficManagement Act 2004 and particularly the provision of this legislation in respect of moving traffic issues the National Parking Adjudication Services (NPAS) was re-branded to reflect the wider considerations of traffic management and is nowcalled the Traffic Penalties Tribunal.

7.8 Contraventions of on and off street disabled parking bays

Parking Services is concerned about the abuse of disabled parking bays and thenumber of Penalty Charge Notices issued on street for contraventions of thisprovision. Parked in a disabled bay is second only to the number of Penalty ChargeNotices issued to vehicles parked on double or single yellow lines. In 2007/8 a totalof 3531 PCNs were issued to vehicles parked in an on street disabled parking baywithout displaying a valid disabled badge. This amounted to 12% of all PCNs issuedthat year.

Over 10% of Penalty Charge Notices issued for contravention of on street disabledparking bays (Code 40), occur because either a valid disabled badge was notdisplayed or not displayed correctly and were subsequently cancelled following avalid disabled badge being provided as evidence. The actual percentage of thisoccurrence in 2007/8 was 12.8%.

Of the 8374 PCN issued in 2007/8 for parking where waiting is restricted (code 01Restricted parking on double or single lines) a total of 147 were subsequentlycancelled when a valid disabled badge was produced.

When looking at car park contraventions (Off Street), it can be seen that in 2007/8a total of 235 Penalty Charge Notices were issued because the vehicle was parked

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information to disabled badge holders, available from our offices or from theCouncils disabled parking web page.

Parking Services is concerned that there is a problem with abuse of the blue badgescheme. The introduction of the Traffic Management Act conferred power to CivilEnforcement Officers (CEOs) to inspect badges and it is anticipated that powerswill soon be available to CEOs to confiscate badges where it is clear that the badgehas expired or is forged.

The introduction of the Department for Transport Blue Badge Scheme, LocalAuthority Guidance (England) published in January 2008 represents a step changein the administration of the scheme and should contribute to reducing fraudulentuse of the badge into the future.

The Council also maintains a keen interest in technological solutions such as RadioFrequency Identification (RFID) which hold the potential to contribute toeradicating misuse of the Blue Badge and criminality associated with theft of thebadge from motor vehicles. The government is currently evaluating thistechnology.

Report showing the number of Penalty Charge Notices cancelled following a valid BlueBadge being provided as evidence.

Report showing the number of Penalty Charge Notices cancelled following a valid BlueBadge being provided as evidence

Contravention 2005/2006 2006/2007 2007/2008On Street 379 412 383RTA 379 412 38301Restricted parking 146 150 14702Waiting Loading/Unload 5 1 305Expiry Pay & Display Ba 1 3 0

06Failing to Display 7 21 6

15Res Parking Non Display 0 1 1

25On Street Loading Bays 1 0 330Exceeding Time 15 8 840Parked in Disabled Bay 202 228 21545Taxi Rank 2 0 0

Off Street 107 129 132RTA 107 129 13282Time Expired Parking 2 2 0

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8.0 Future Plans

8.1 Traffic Management Act 2004 (Further Powers)

While we have successfully delivered parking enforcement under the TrafficManagement Act 2004, next year (2009) will see the introduction of powers to dealwith a raft of moving traffic issues with some or all being adopted by the Councilas part of an invigorated traffic management strategy for Bournemouth and thewider conurbation.

It is considered that the delivery of moving traffic enforcement (Bus Lanes, oneway streets, prohibition on turnings etc,) will necessitate the introduction of technology based enforcement, such as Automatic Number Plate Recognition(ANPR) cameras, which may be provided in either static or mobile units. This willrepresent a step change in the delivery of enforcement in the Borough, whichcurrently relies entirely on human resources to detect when a contravention of theregulations has been committed.

8.2 Off-Street Parking

The Councils current stock of off-street parking needs infrastructure investmentto ensure we continue to deliver the appropriate levels of customer service for 21 st century parking, in support of a vibrant local economy. While we are currentlyworking on a refurbishment plan for our current sites, the Town Centre MasterVision and the associated delivery options are welcomed as an exciting opportunityto review, develop and refine the Boroughs stock of off-street car parks. Clearly itis essential that our transport infrastructure and off-street parking, as a vitalelement of that infrastructure is accurately configured to directly support thefacilities envisaged within a regenerated Town Centre environment.

A di

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AppendixAppendix A Parking Contravention Code Analysis

Annual report contravention code analysis

Year 2005 /2006 2006/2007 2007 /2008On Street 21,099 21,882 19,264RTA 21,099 21,882 19,21901Restricted parking 8,813 8,385 8,35702Waiting Loading/Unload 1,270 1,065 1,10004Penalty Time 2 0 005Expiry Pay & Display Bay 636 1,056 86406Failing to Display 1,578 3,281 2,29907Meter Feeding 0 1 015Res Parking Non Display 164 513 23516Permit Bay Non Display 11 26 920Loading Gap Parking 1 0 121Suspended Bay Parking 0 0 022Returning within 1 hour 32 16 2523Non Designated Parking 60 203 92

24Incorrect Parking 438 245 3225On Street Loading Bays 605 682 49930Exceeding Time 5,010 3,890 3,52840Parked in Disabled Bay 1,920 1,952 1,67342Police Parking Space 5 0 645Taxi Rank 281 344 30547Bus Stands 268 217 19148School Parking 4 4 055Overnight Waiting Ban 1 0 156Commercial Vehicle Rest 0 0 057Coach Ban 0 0 261HGV Parked on Footway 0 0 063Parked Engine Running 0 2 0TMA Higher Level 0 0 3301 Restricted Parking 0 0 1702 Waiting Loading/Unload 0 0 712 No Residents Permit 0 0 223 Non Designated Parking 0 0 025 On Street Loading Bays 0 0 340 Parked in Disabled Bay 0 0 345 Taxi Rank 0 0 1

Appendix A Contravention Code Analysis continued

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Appendix A Contravention Code Analysis continued

Annual report contravention code analysis30/06/2008 data correct atYear 2005/2006 2006/2007 2007/2008

Off Street 13,947 10,839 9,536RTA 13,947 10,839 9,51480 Parking Maxi permitted 261 344 28281Restricted Area Parking 11 7 582Time Expired Parking 4,373 3,274 2,87983No Display Valid Ticket 7,461 5,731 4,92885Permit Bay Fail to Disp 324 186 17686Out of Bay 1,207 1,014 96187Disabled Parking Bay 237 248 23589Exceed Max Height/Weigh 6 1 491Parking Non Designated 63 24 2692Causing Obstruction 2 0 193Parking Closed Car Park 2 1 195Not designated purpose 0 9 16

TMA Lower Level 0 0 2280 Parking Maxi permitted 0 0 082 Time Expired Parking 0 0 883 No Display Valid Tkt 0 0 1286 Out of Bay 0 0 2TMA Higher Level 0 0 085 Permit Bay Fail Disp 0 0 087 Disabled Parking Bay 0 0 091 Parking Non Designated 0 0 0Other 0 0 0Other 0 0 099 Zigzags Pedestrian Crossings 0 0 0All Contraventions 35,046 32,721 28,800

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Appendix B Most common reasons for cancellation and analysis of the numberof PCN cancelled at each stage

Cancellation Reason and number cancelled during 2007/8Cancelled - Adjudications Allowed 19Cancelled - Admin Error 21Cancelled PA/CEO Error - Vehicle Details 24Cancelled - Foreign Driver 25Cancelled - Loading Unloading Evidence 32Cancelled - Supporting Docs at DVLA 40Cancelled - Inadequate Lines 45Cancelled - Vehicle Broken Down 46

Cancelled - PD Machine Faulty 51Cancelled - PA Error - Other 71Cancelled - Inadequate Signing 72Cancelled - PA Error - VRM Details Wrong 72Cancelled - Spoiled Before Issue 81Cancelled - Vehicle Drove Away 83Cancelled - Representations Allowed 85Cancelled - Owner Cannot Be Traced 179

Cancelled - General Reason 418Disabled - Blue/Orange badge holder 515Cancelled - Foreign Vehicle 721Cancelled - Valid Permit PD Ticket 740

2005/2006 2006/2007 2007/2008Cancelled before NTOissued 4,308 4,170 3,743

Percent Cancelledbefore NTO issued 12.29% 12.74% 13.00%Cancelled after NTOissued 555 341 247Percent Cancelledafter NTO issued 1.58% 1.04% 0.86%Cancelled after ChargeCert issued 328 256 165Percent Cancelledafter Charge Certissued 0.94% 0.78% 0.57%Cancelled after DebtReg issued 191 102 64

Appendix C PCN Recovery Analysis

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Appendix C PCN Recovery Analysis

Periods April 05 to March 06April 06 to

March 07April 07 toMarch 08

On StreetPCN issued 21,099 21,882 19,264

Closed Part or full payment received 15,624 16,613 14,756% paid 74% 76% 77%

Off StreetPCN issued 13947 10839 9536

Closed Part or full payment received 10306 7785 6921%paid 74% 72% 73%Total PCN Issued 35,046 32,721 28,800

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Appendix D Correspondence & Parking Appeals 2007/8

Correspondence TotalsIncoming 21,764 (40.7%)Outgoing 31,664 (59.3%)Total All Correspondence 53,428 (100%)

Informal Challenge TotalsChallenge Accepted 2159 (50.3%)

Challenge Rejected 2134 (49.7%)Total Considered 4,293 (100%)

Formal Representations TotalsNotice to Owner Accepted 242 (25.7%)Notice of Rejection 697 (74.3% )Total Considered 939 (100%)

National Parking Adjudication Service (Traffic Penalties Tribunal) TotalsAppeals Allowed 23 (22.2% )Appeals Not Contested by Council 10 (9.6%)Appeals Refused 69 (66.3% )Awaiting Decision 02 (1.9 %)Total Appeals 104 (100%)

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Appendix E Comparison PCNs Issued

COMPARISON PCNs ISSUED

0

2,000

4,000

6,000

8,000

10,000

12,000

B o s c o

m b e E

a s t

B o s c o

m b e W

e s t

C e n t r a

l

E a s t C

l i f f

E n s b u

r y P a r k

K i n s o n

L i t t l e d

o w n

M o o r d

o w n

M u s c l

i f f

Q u e e n

s P a r k

R e d h i

l l P a r k

S o u t h

b o u r n e

S t r o u d

e n P a

r k

T a l b o t

W o o d

s

W a l l i s d

o w n

W e s t C

l i f f

W e s t S

o u t h b o

u r n e

W e s t b

o u r n e

W i n t o n

2007/8

2006/7

Appendix F PCN Issue Trend Bournemouth Past 6 Years

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30

0

5000

10000

15000

20000

25000

On-Street Off-street

March 02 April 03

March 03 April 04

March 04 April 05

March 05 April 06

March 06 April 07

March 07 April 08

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Appendix G Enforcement & Parking Services Management Plan

ENFORCEMENT AND PARKINGSERVICES MANAGER

OPERATIONSMANAGER

OFFICE MANAGER

Team Leader PenaltyProcessing X 1Penalty ProcessingOfficers X 7

Team LeaderAdministration & PermitsX 1Administrative Officers X3

Parking EnforcementSupervisors X 6Civil EnforcementOfficer s X 31

Car Park MaintenanceEngineers X 2

Environmental &Highway Enforcement

Supervisor X 1Civil EnforcementOfficer X 3

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