boscombe west residents survey 2014 · the survey results allow the regeneration team to monitor...

Produced by the Corporate Consultation and Research Team

February 2015

Boscombe West

Residents Survey 2014

Contents 1 Introduction ........................................................................................................... 1

1.1 Methodology ....................................................................................................... 1

1.2 Results................................................................................................................ 1

2 Overall satisfaction ............................................................................................... 2

3 Residents’ priorities .............................................................................................. 4

4 Service satisfaction and usage ............................................................................ 8

4.1 Keeping public land clear of litter and refuse ..................................................... 10

4.2 Refuse collection .............................................................................................. 11

4.3 Doorstep recycling ............................................................................................ 12

4.4 Local transport information ................................................................................ 13

4.5 Local bus services ............................................................................................ 14

4.6 Sport & leisure facilities ..................................................................................... 15

4.7 Libraries ............................................................................................................ 16

4.8 Museums & galleries ......................................................................................... 17

4.9 Theatres & concert halls ................................................................................... 18

4.10 Parks & open spaces ........................................................................................ 19

4.11 Seafront ............................................................................................................ 20

5 Your community .................................................................................................. 21

5.1 People from different ethnic backgrounds get on well together ......................... 22

5.2 Unpaid help ...................................................................................................... 23

6 Community safety ............................................................................................... 24

6.1 Feeling safe after dark ...................................................................................... 24

6.2 Feeling safe during the day ............................................................................... 25

7 Anti-social behaviour .......................................................................................... 27

7.1 Overall perceptions of anti-social behaviour ...................................................... 27

7.2 Noisy neighbours and loud parties .................................................................... 29

7.3 Rubbish or litter lying around ............................................................................ 29

7.4 Vandalism, graffiti and other deliberate damage ............................................... 30

7.5 People using or dealing drugs ........................................................................... 30

7.6 People being drunk or rowdy in public places ................................................... 31

7.7 Groups hanging around the streets ................................................................... 31

7.8 Untidy gardens and other private land .............................................................. 32

8 Communication ................................................................................................... 33

8.1 Boscombe Regeneration Partnership ............................................................... 34

4

8.2 Access to the internet ....................................................................................... 35

9 Health and wellbeing ........................................................................................... 36

9.1 Social contact ................................................................................................... 37

9.2 Satisfaction with life .......................................................................................... 38

10 Conclusion ........................................................................................................... 39

Appendix 1: Respondent profile ..................................................................................... 40

Appendix 2: Table of figures ........................................................................................... 41

1 Corporate Consultation & Research

1 Introduction

Bournemouth Borough Council conducted a residents‟ survey in Boscombe West in October

2014. The results are reported in this document. The survey used a similar questionnaire

and methodology to the Bournemouth Opinion Survey (BOS) which was conducted in 2012

and 2013.

As part of the Backing Boscombe campaign under the Boscombe Regeneration Partnership

the survey results allow the regeneration team to monitor Boscombe West resident‟s

perceptions about the area that they live in. The Boscombe Regeneration Team have carried

out residents‟ surveys since the 2008 Place Survey to ensure that the Partnership is

focussing on the issues that matter most to the residents, to establish baseline figures to set

targets against and to monitor changes in residents‟ perceptions over time.

1.1 Methodology

The Boscombe West residents‟ survey 2014 was a paper only survey which was issued on

8th October 2014 and closed on 21st December 2014 (with one reminder sent out on the 3rd

November). Questionnaires were sent to a random sample of 2000 residents in Boscombe

West. A total of 537 responses were received providing a response rate of 27%.

1.2 Results

The number of responses is sufficient that we can have a reasonable level of confidence in

the results. On an observed statistic of 50%, the 95% confidence interval is +/-4.1%. This

means that we can be reasonably confident that if we surveyed the whole population of

Boscombe West the result would fall between 45.9% and 54.1%.

As with the BOS, the results have been weighted by age group, gender, disability and

ethnicity.

Where applicable, the 2014 results have been compared to 2013 and 2012 BOS results for

the ward of Boscombe West.

Figures in this report are presented as a percentage of respondents who answered the

question i.e. excluding „don‟t know‟, „not applicable‟ and „no reply‟.

The percentages in this report will not always add up to 100% this can be because of

rounding or because respondents are allowed to select more than one response.

Boscombe West Residents‟ Survey 2014

2

2 Overall satisfaction

Residents were asked “Overall, how satisfied or dissatisfied are you with your local area as a

place to live.” The local area is defined as the area within 15-20 minutes‟ walk from where

you live.

Figure 1: Overall satisfaction with local area (% respondents)

BASE: All respondents excluding „don‟t know

Satisfaction with the local area has decreased slightly from 57% in 2013 to 55% in 2014 but

is within the margin of error. There has been a 10% increase in satisfaction since 2012 when

45% of respondents were satisfied with their local area as a place to live.

The percentage of respondents who are very satisfied with their local area has more than

halved when compared to previous years. However the percentage of respondents who are

dissatisfied with the local area has gradually decreased from one third in 2012 (33%) to

around one quarter (26%) in 2014.

15

30

23 24

9 14

43

14 17

12 6

49

19 18

8 0

10

20

30

40

50

60

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

2012 2013 2014


Figure 2: Satisfaction with local area (% satisfied)

BASE: Varied as labelled

Respondents aged 55 and over are more likely to be satisfied with their local area as a place

to live whilst those aged 35 to 44 are least satisfied. There were no significant differences in

satisfaction for gender, disability and ethnicity. There were also no significant differences

between different religious beliefs or sexual orientation.

43

50

53

53

53

54

55

55

56

56

56

57

61

65

0 10 20 30 40 50 60 70

35 - 44 years (90)

16 - 24 years (69)

Non-white BME (50)

Disability (52)

White BME (106)

Female (223)

No Disability (438)

All respondents (494)

45 - 54 years (67)

Male (266)

White British (334)

25 - 34 years (144)

55 - 64 years (52)

65+ years (67)


4

3 Residents’ priorities

Residents were asked which things are most important in making somewhere a good place

to live. They were asked to identify up to five issues from a list of twenty as well as having

the option to tick an „other‟ box.

The top five things that respondents identified as being the most important in making

somewhere a good place to live has remained unchanged since 2012. The level of crime

remains number one with nearly three quarters of respondents identifying this as important

(74%). The importance of affordable decent housing and parks and open spaces have

increased by 6% and 7% respectively. Other issues that have seen a significant change in

the last two years are job prospects which has decreased in importance by 6% and the level

of pollution and sports and leisure facilities which have increased by 5% and 7%

respectively.

Table 1: Things making somewhere a good place to live (% selected as one of top 5)

Things that are most important in making somewhere a good place to live

2014 2012 % change

The level of crime 74% 72% 2%

Clean streets 58% 59% -1%

Affordable decent housing 45% 39% 6%

Parks and open spaces 43% 36% 7%

Shopping facilities 37% 36% 1%

Health services 32% 30% 2%

Access to nature 27% 26% 1%

Public transport 25% 27% -2%

Job prospects 24% 30% -6%

Road and pavement repairs 18% 17% 1%

Wage levels and local cost of living 18% 14% 4%

Cultural facilities (e.g. libraries, museums) 17% 17% 0%

Education provision 14% 13% 1%

The level of pollution 14% 9% 5%

Sports and leisure facilities 14% 7% 7%

The level of traffic congestion 13% 14% -1%

Facilities for young children 13% 10% 3%

Activities for teenagers 11% 12% -1%

Community activities 11% 8% 3%

Race relations 5% 3% 2%

BASE: All respondents excluding „don‟t know‟

Affordable decent housing is more important to respondents who have lived in the local area

for one to two years (69% of whom selected this in their top five) compared to those who

have lived there for less than one year (45%) and those who have lived there for more than

two years (41% on average). The importance of affordable decent housing decreases with

the age of respondents.

The main „other‟ issues that respondents identified as being important were having less

rehab centres and people with drug and alcohol issues, better parking and safety of

pedestrians.


Residents were also asked which things they thought most needed improving in the local

area. Once again, they were asked to identify up to five issues from a list of twenty as well

as having the option to tick an „other‟ box.

The top five things that respondents identified as most needing improvement has remained

unchanged since 2012. The level of crime, clean streets and affordable decent housing are

the top three issues identified as being the most important and most in need of improving.

The level of crime remains number one with four fifths of respondents identifying this as

needing improvement (80%) which is an increase of 13% when compared to 2012. Job

prospects is still in the top five of things that need improving but the percentage of

respondents identifying this issue has decreased by 7%.

Table 2: Things that most need improving (% selected as one of top 5)

Things that are most in need of improvement in your local area

2014 2012 % change

The level of crime 80% 67% 13%

Clean streets 54% 51% 3%

Affordable decent housing 38% 38% 0%

Road and pavement repairs 32% 34% -2%

Job prospects 24% 31% -7%

The level of traffic congestion 24% 19% 5%

Wage levels and local cost of living 21% 20% 1%

Shopping facilities 19% 20% -1%

Activities for teenagers 17% 20% -3%

Sports and leisure facilities 16% 11% 5%

Community activities 12% 10% 2%

Parks and open spaces 11% 7% 4%

Cultural facilities (e.g. libraries, museums) 9% 10% -1%

Facilities for young children 8% 8% 0%

Health services 6% 8% -2%

The level of pollution 6% 7% -1%

Race relations 6% 2% 4%

Public transport 5% 7% -2%

Education provision 4% 7% -3%

Access to nature 4% 3% 1%


Females are more likely than males to identify crime levels as most needing improvement

(86% of females compared to 74% of males). The percentage of respondents identifying

road and pavements repairs as most needing improvement increases with age.

The main „other‟ issue that respondents identified as most needing improvement was having

less rehab centres and tackling the issues of drugs and alcohol in the Boscombe area.


6

The graph below shows the things that respondents see as important plotted against the

things that they see as most in need of improvement.

Figure 3: Importance vs. Improvement (% respondents)


A The level of crime K Wage levels and local cost of living

B Clean streets L Cultural facilities

C Affordable decent housing M Education provision

D Parks and open spaces N The level of pollution

E Shopping facilities O Sports and leisure facilities

F Health services P The level of traffic congestion

G Access to nature Q Facilities for young children

H Public transport R Activities for teenagers

I Job prospects S Community activities

J Road and pavement repairs T Race relations

When respondents‟ perceptions of importance and improvement are plotted against each

other, four segments are created which can help inform priorities for improvement. The four

segments are as follows:

Segment 1: Things respondents see as most in need of improvement and as most important

The level of crime

Clean streets

Affordable decent housing

A

B

C

D

E

F G H

I

J

K

L

M N

O

P

Q

R

S

T

0

10

20

30

40

50

60

70

80

90

0 10 20 30 40 50 60 70 80

Imp

rove

me

nt

Important

Segment 3

Segment 1

Segment 2

Segment 4


Segment 2: Things respondents see as important but are not priorities for improvement

Shopping facilities

Parks and open spaces

Health services

Access to nature

Segment 3: Things ranked below average importance but are above average in needing

improvement

Road and pavement repairs

The level of traffic congestion

Job prospects

Wage levels and local cost of living

Segment 4: Things which are ranked below average importance and improvement

Activities for teenagers

Sports and leisure facilities

Community activities

Cultural facilities

Facilities for young children

Race relations

The level of pollution

Education provision

Public transport


8

4 Service satisfaction and usage

The majority of services have seen a decrease in satisfaction since 2013 and 2012. Some

are within the margin error but the biggest decreases have been in satisfaction with theatres

and concert halls which has decreased by 25% since 2013 and museums and galleries

which has decreased by 26%. Satisfaction with each service is reported in more detail later

in this section.

Figure 4: Satisfaction with Council services (% satisfied)

BASE: All respondents excluding don‟t know

92

83

76

71

70

68

64

53

44

44

25

88

79

78

81

74

72

65

65

55

69

51

93

78

79

80

68

75

80

66

45

72

47

0 10 20 30 40 50 60 70 80 90 100

Seafront

Local bus services


Refuse collection

Libraries

Local transport information

Doorstep recycling

Keeping public land clear of litter & refuse

Sport/leisure facilities

Theatres/concert halls

Museums/galleries

2012 2013 2014


Overall usage of the majority of council services has remained fairly consistent and the

majority of increases or decreases in the last year fall within the margin of error. However,

the use of libraries has decreased from 67% in 2013 to 57% in 2014 and the use of theatres

and concert halls has decreased from 64% in 2013 to 58% in 2014 (although usage of

theatres and concert halls is back to a similar level as it was in 2012).

Figure 5: Usage of Council services (% used in the last twelve months)


98

95

88

82

64

58

57

47

98

94

90

82

62

64

67

44

97

90

93

90

72

56

70

49

0 10 20 30 40 50 60 70 80 90 100

Seafront


Local bus services

Local transport information

Sport/leisure facilities

Theatres/concert halls

Libraries

Museums/galleries

2012 2013 2014


10

4.1 Keeping public land clear of litter and refuse

Just over half of respondents (53%) are satisfied with keeping public land clear of litter and

refuse. This is a decrease of 12% when compared to the 65% who were satisfied in 2013.

The level of dissatisfaction has increased by 7%, from 21% in 2013 to 28% in 2014.

Figure 6: Keeping public land clear of litter and refuse (% respondents)


Respondents from non-white black and minority ethnic (BME) groups, those aged 65 and

over and those with disabilities are more satisfied with keeping land clear of litter and refuse,

whilst those aged between 25 and 44 are the least satisfied.

Figure 7: Satisfaction with keeping public land clear of litter and refuse (% satisfied)


53

65

66

19

14

9

28

21

25

0% 20% 40% 60% 80% 100%

2014

2013

2012

Satisfied Neutral Dissatisfied

46

47

51

52

52

52

53

54

57

59

59

60

62

64

0 10 20 30 40 50 60 70

35 - 44 years (88)

25 - 34 years (146)

Female (217)

White BME (104)

No Disability (430)

White British (326)


Male (261)

55 - 64 years (49)

16 - 24 years (66)

45 - 54 years (66)

Disability (48)

65+ years (62)

Non-white BME (48)


4.2 Refuse collection

Just over seven in ten respondents (71%) are satisfied with refuse collection. This is a

decrease of 10% when compared to the 81% who were satisfied in 2013. Dissatisfaction has

increased by 4% since 2013 but this is within the margin of error.

Figure 8: Refuse collection (% respondents)


Satisfaction levels are fairly consistent across different demographic groups with the

exception of respondents aged 25 to 34 who are significantly less satisfied and those aged

16 to 24 and 65 years and over who are significantly more satisfied.

Figure 9: Satisfaction with refuse collection (% satisfied)


71

81

80

13

8

10

15

11

10

0% 20% 40% 60% 80% 100%

2014

2013

2012


59

69

71

71

71

72

72

72

72

73

73

74

78

84

0 10 20 30 40 50 60 70 80 90

25 - 34 years (140)

White BME (100)

Female (214)

No Disability (426)


White British (326)

Male (262)

55 - 64 years (50)

Non-white BME (49)

45 - 54 years (66)

Disability (51)

35 - 44 years (89)

16 - 24 years (67)

65+ years (64)


12

4.3 Doorstep recycling

Following a significant decrease in satisfaction with doorstep recycling in 2013, levels have

remained consistent in 2014.

Figure 10: Doorstep recycling (% respondents)


Respondents aged 35 to 45 and those aged 65 and over are most satisfied with doorstep

recycling whilst those aged 16 to 34 and those aged 45 to 54 are least satisfied.

Figure 11: Satisfaction with doorstep recycling (% satisfied)


64

65

80

21

18

10

15

17

10

0% 20% 40% 60% 80% 100%

2014

2013

2012


57

58

58

61

63

63

64

64

65

66

66

66

70

77

0 10 20 30 40 50 60 70 80

45 - 54 years (62)

25 - 34 years (138)

16 - 24 years (65)

Female (203)

White British (301)

Disability (45)

No Disability (403)


Non-white BME (49)

White BME (96)

Male (244)

55 - 64 years (46)

65+ years (52)

35 - 44 years (84)


4.4 Local transport information

Just over two thirds of respondents (68%) are satisfied with local transport information.

Although this represents a slight decrease in satisfaction, the level of dissatisfaction has also

decreased by over 50%, from 14% in 2013 to 6% in 2014. Just over four fifths of

respondents (82%) have used local transport information in the last twelve months which is

consistent with 2013 results. Service users are more likely to be from younger age groups

and to live in rented accommodation.

Figure 12: Local transport information (% respondents)


White British respondents are significantly less satisfied than respondents from white BME

backgrounds. Respondents aged 65 and over are most satisfied whilst those aged 45 to 54

are least satisfied. Retired respondents are more satisfied than those who are employed.

Figure 13: Satisfaction with local transport information (% satisfied)


68

72

75

26

14

14

6

14

12

0% 20% 40% 60% 80% 100%

2014

2013

2012


56

64

64

67

68

68

68

68

68

69

70

75

80

81

0 10 20 30 40 50 60 70 80 90

45 - 54 years (60)

White British (297)

35 - 44 years (86)

25 - 34 years (138)

Female (199)

Disability (42)

No Disability (402)


Male (246)

Non-white BME (47)

55 - 64 years (45)

16 - 24 years (64)

65+ years (49)

White BME (99)


14

4.5 Local bus services

Just over four fifths of respondents (83%) are satisfied with local bus services which is a

slight increase compared to 2013 and 2012. Dissatisfaction has decreased by over 50%,

from 15% in 2013 to 6% in 2014. Nearly nine in ten respondents (88%) have used local bus

services in the last twelve months which is fairly consistent with 2013. Service users are

more likely to live in rented accommodation.

Figure 14: Local bus services (% respondents)


Respondents from non-white BME groups are significantly less satisfied than respondents

from white BME backgrounds. As with local transport information, respondents aged 65 and

over are most satisfied whilst those aged 45 to 54 are least satisfied and retired respondents

are more satisfied than those who are employed.

Figure 15: Satisfaction with local bus services (% satisfied)


83

79

78

11

6

15

6

15

7

0% 20% 40% 60% 80% 100%

2014

2013

2012


70

73

79

80

80

83

83

83

84

85

85

88

91

92

0 10 20 30 40 50 60 70 80 90 100

Non-white BME (50)

45 - 54 years (63)

35 - 44 years (85)

Female (208)

16 - 24 years (65)

White British (310)

No Disability (408)


Disability (49)

25 - 34 years (140)

Male (249)

55 - 64 years (47)

White BME (96)

65+ years (57)


4.6 Sport & leisure facilities

Over two fifths of respondents (44%) are satisfied with sport and leisure facilities which is a

decrease of 11% when compared to 2013. Just under two thirds of respondents (64%) have

used sport and leisure facilities in the last twelve months which is fairly consistent with 2013.

Service users are least likely to be those aged 65 and over and retired.

Figure 16: Satisfaction with sport and leisure facilities (% respondents)


Respondents at the youngest and oldest end of the age spectrum are most likely to be

satisfied with sport and leisure facilities whilst those aged between 35 and 64 are least

satisfied.

Figure 17: Satisfaction with sport and leisure facilities (% satisfied)


44

55

45

31

27

26

25

18

30

0% 20% 40% 60% 80% 100%

2014

2013

2012


38

39

40

40

41

44

44

44

44

45

45

48

49

54

0 10 20 30 40 50 60

55 - 64 years (43)

45 - 54 years (62)

35 - 44 years (83)

Female (199)

Disability (43)

Non-white BME (48)

White British (289)


White BME (101)

No Disability (396)

25 - 34 years (141)

Male (240)

16 - 24 years (63)

65+ years (46)


16

4.7 Libraries

Seven in ten respondents (70%) are satisfied with libraries which is a slight decrease

compared to 2013 but is within the margin of error. Dissatisfaction has also decreased with a

higher proportion of respondents remaining neutral in their response. The proportion of

respondents using libraries in the last twelve months has decreased by 10%, from 67% in

2013 to 57% in 2014. Library users are more likely to be females, those aged 65 and over

and those who are unemployed, retired or economically inactive.

Figure 18: Satisfaction with libraries (% respondents)


As with satisfaction with sport and leisure facilities, respondents at the youngest and oldest

end of the age spectrum are most likely to be satisfied. Males, respondents from non-white

BME groups and those aged between 35 and 54 are least satisfied.

Figure 19: Satisfaction with libraries (% satisfied)


70

74

68

23

16

16

7

9

16

0% 20% 40% 60% 80% 100%

2014

2013

2012


60

64

65

65

66

69

69

70

70

72

75

76

85

86

0 10 20 30 40 50 60 70 80 90

35 - 44 years (86)

45 - 54 years (61)

Non-white BME (49)

Male (230)

25 - 34 years (131)

55 - 64 years (47)

White British (295)


No Disability (389)

Disability (44)

White BME (88)

Female (202)

16 - 24 years (55)

65+ years (52)


4.8 Museums & galleries

Satisfaction with museums and galleries has more than halved, from 51% in 2013 to 25% in

2014. However, not all of this decrease can be apportioned to an increase in dissatisfaction

as there has also been a significant increase in those who give a neutral response; nearly

half of respondents, the highest across all services. Just under half of respondents (47%)

have used museums and galleries in the last twelve months which is broadly consistent with

previous years.

Figure 20: Satisfaction with museums and galleries (% respondents)


Overall, respondents in the older age groups are generally more satisfied with museums and

galleries than those in the younger age groups. Respondents from non-white BME groups

are significantly less satisfied than those from white BME backgrounds. Respondents who

are retired are more satisfied than those from other economic groups.

Figure 21: Satisfaction with museums and galleries (% satisfied)


25

51

47

46

33

20

29

16

33

0% 20% 40% 60% 80% 100%

2014

2013

2012


15

17

18

21

23

24

24

25

26

27

30

33

41

42

0 10 20 30 40 50

25 - 34 years (127)

16 - 24 years (53)

Non-white BME (47)

35 - 44 years (78)

Male (225)

White British (279)

No Disability (371)


55 - 64 years (45)

Female (182)

White BME (79)

Disability (37)

45 - 54 years (59)

65+ years (44)


18

4.9 Theatres & concert halls

Satisfaction with theatres and concert halls has decreased significantly from 69% in 2013 to

44% in 2014. Just over one fifth of respondents (22%) are dissatisfied and around one third

(34%) are neutral. Almost three fifths of respondents (58%) have used theatres and concert

halls in the last twelve months which is a decrease of 6% when compared to 2013 but more

consistent with usage levels in 2012. Users of theatres and concert halls are least likely to

be those aged 16 to 24, those in social rented accommodation and those from other white

groups.

Figure 22: Satisfaction with theatres and concert halls (% respondents)


Respondents aged 65 and over are most satisfied with theatres and concert halls.

Respondents with a disability are significantly more satisfied than those without a disability

and females are more satisfied than males.

Figure 23: Satisfaction with theatres and concert halls (% satisfied)


44

69

72

34

22

17

22

9

11

0% 20% 40% 60% 80% 100%

2014

2013

2012


33

34

39

42

42

43

43

44

44

48

48

52

56

61

0 10 20 30 40 50 60 70

35 - 44 years (80)

25 - 34 years (130)

Male (232)

No Disability (386)

White BME (84)

Non-white BME (46)

55 - 64 years (47)

White British (292)


16 - 24 years (55)

Female (192)

Disability (39)

45 - 54 years (62)

65+ years (50)


4.10 Parks & open spaces

Just over three quarters of respondents (76%) are satisfied with parks and open spaces.

This figure has remained fairly consistent over the last two years. Usage of parks and open

spaces remains high at 95%.

Figure 24: Satisfaction with parks and open spaces (% respondents)


Respondents aged 65 and over are most satisfied with parks and open spaces.

Respondents without a disability are more satisfied than those with a disability and females

are more satisfied than males.

Figure 25: Satisfaction with parks & open spaces (% satisfied)


76

78

79

12

12

7

12

11

14

0% 20% 40% 60% 80% 100%

2014

2013

2012


71

72

73

75

75

75

75

76

76

77

77

79

82

88

0 10 20 30 40 50 60 70 80 90

35 - 44 years (90)

Disability (50)

16 - 24 years (67)

25 - 34 years (146)

Male (261)

Non-white BME (49)

55 - 64 years (51)

White British (325)


No Disability (429)

White BME (105)

Female (217)

45 - 54 years (66)

65+ years (58)


20

4.11 Seafront

Satisfaction with the seafront has increased with more than nine in ten respondents satisfied

with the seafront. More significantly, the proportion of respondents who are very satisfied

with the seafront has increased from 50% in 2012 and 51% in 2013 to 60% in 2014. Use of

the seafront remains extremely high with 98% of respondents using the seafront in the last

twelve months.

Figure 26: Satisfaction with seafront (% respondents)


Satisfaction with the seafront is fairly consistent across all demographic groups.

Figure 27: Satisfaction with seafront (% satisfied)


92

88

93

5

5

4

3

7

3

0% 20% 40% 60% 80% 100%

2014

2013

2012


89

90

91

91

91

92

92

92

93

93

94

95

95

95

0 10 20 30 40 50 60 70 80 90 100

45 - 54 years (66)

16 - 24 years (68)

Male (261)

Non-white BME (50)

55 - 64 years (51)

No Disability (433)

White BME (103)


White British (329)

65+ years (63)

25 - 34 years (143)

35 - 44 years (91)

Female (222)

Disability (49)


5 Your community

Over half of respondents (55%) say that they feel they belong to their local area. This is a

slight increase of 3% when compared to the 52% of respondents saying they feel they

belong to their local area in 2013 but is within the margin of error. The current level is fairly

consistent with 2012 when 56% of respondents felt they belonged to the local area.

Figure 28: How strongly do you feel you belong to your local area? (% respondents)


Residents aged 16 to 24 are far less likely to feel they belong to the local area than those

aged 65 and over. Respondents who have lived in the local area for ten years or more are

also more likely to feel they belong as are those who are retired (though this is probably

linked to age).

Figure 29: Sense of belonging to local area (% belonging)


19

37

25

20

14

38

30

19

11

44

27

18

0

5

10

15

20

25

30

35

40

45

50

Very strongly Fairly strongly Not very strongly Not at all strongly

2012 2013 2014

46

52

53

53

54

55

55

56

57

58

58

58

61

69

0 10 20 30 40 50 60 70

16 - 24 years (67)

35 - 44 years (83)

Female (219)

White British (327)

25 - 34 years (146)

No Disability (432)


45 - 54 years (67)

Non-white BME (50)

White BME (105)

Male (263)

55 - 64 years (52)

Disability (51)

65+ years (66)


22

5.1 People from different ethnic backgrounds get on well together

Over half of respondents (54%) agree that people from different ethnic backgrounds get on

well together which is fairly consistent with previous years although the proportion of

respondents who definitely agree has decreased by 6% since 2012. Almost one quarter of

respondents (23%) gave a neutral response to this question. The proportion of respondents

who disagree with this question has decreased by 5% since 2013.

Figure 30: To what extent do you agree or disagree that your local area is a place where people from different ethnic backgrounds get on well together? (% respondents)

BASE: All respondents excluding don‟t know, „too few people in local area‟ and „all the same ethnic background‟

Females are significantly less likely than males to agree that people from different ethnic

backgrounds get on well together. Respondents from white BME backgrounds are more

likely to agree than white British and non-white BME respondents. Respondents with no

religious beliefs are more likely to agree than respondents with religious beliefs.

Figure 31: Different ethnic backgrounds get on well together (% agree)

Base: Varied as labelled

18

38

19 16

9 11

41

21 18

10 12

42

23

15 8

0

10

20

30

40

50

Definitely agree

Tend to agree Neither agree nor disagree

Tend to disagree

Definitely disagree

2012 2013 2014

41

50

50

51

53

54

54

54

54

55

56

56

58

64

0 10 20 30 40 50 60 70

Female (191)

Non-white BME (43)

65+ years (61)

45 - 54 years (64)

White British (290)

35 - 44 years (76)

No Disability (382)


Disability (48)

25 - 34 years (123)

16 - 24 years (56)

55 - 64 years (49)

White BME (97)

Male (239)


5.2 Unpaid help

A question about unpaid help was introduced in 2013. Overall, the proportion of respondents

who have given unpaid help to groups, clubs or organisations in the last 12 months has

decreased from 36% in 2013 to 28% in 2014. The proportion of respondents who give

unpaid help as an individual has increased by 4% as has the proportion of respondents who

haven‟t given any unpaid help in the last twelve months.

Figure 32: Overall, about how often over the last 12 months have you given unpaid help to any groups, clubs or organisations? (% respondents)


Respondents from non-white BME groups are significantly more likely than any other group to give unpaid help to groups, clubs or organisations. Those least likely to give help are respondents aged 65 and over and those with a disability.

Figure 33: Unpaid help to groups, clubs or organisations (% given help in last twelve months)


13 8 15 13

51

9 7 12 17

55

0

10

20

30

40

50

60

At least once a week

Less than once a week but at least

once a month

Less often I give unpaid help as an individual

only

I have not given any

unpaid help at all

2013 2014

19

19

21

24

25

26

27

28

28

30

32

33

35

51

0 10 20 30 40 50 60

65+ years (61)

Disability (45)

45 - 54 years (62)

White British (315)

25 - 34 years (131)

Male (249)

White BME (92)

No Disability (405)


Female (200)

55 - 64 years (48)

16 - 24 years (64)

35 - 44 years (84)

Non-white BME (42)


24

6 Community safety

Not surprisingly people feel significantly safer during the day than they do after dark.

Feelings of safety after dark and during the day have decreased since 2013. The largest

decrease has been in the proportion of respondents who feel safe after dark which has

decreased from one third (33%) in 2013 to just over one fifth (22%) in 2014.

Figure 34: Perceptions of safety (% feel safe)


6.1 Feeling safe after dark

The proportion of respondents who feel very safe after dark has decreased significantly

since 2012 and currently stands at just 2%. However, the proportion of respondents who feel

very unsafe after dark has decreased since 2012.

Figure 35: Feelings of safety in local area after dark (% respondents)


30

71

33

72

22

65

0

10

20

30

40

50

60

70

80

Safe after dark Safe during the day

2012 2013 2014

15 15 17

19

34

3

30

13

27 27

2

19 17

30 30

0

5

10

15

20

25

30

35

40

Very safe Fairly safe Neither safe nor unsafe

Fairly unsafe Very unsafe

2012 2013 2014


There is a wide variation between the different demographic groups in feelings of safety after

dark. Most notably, males are over twice as likely as females to feel safe after dark.

Respondents from non-white BME backgrounds feel safer after dark than white respondents.

Feelings of safety after dark increase with age but this may be due to the frequency of going

out after dark (i.e. younger people are more likely to be out after dark more often than older

people).

Figure 36: Feelings of safety in local area after dark (% feel safe)


6.2 Feeling safe during the day

Although the proportion of respondents feeling safe during the day has decreased by 7% in

2014, there has not been an increase in the proportion of respondents feeling unsafe during

the day. Instead there has been an increase in the proportion of respondents given a neutral

response to this question.

Figure 37: Feelings of safety in local area during the day (% respondents)


12

14

15

17

20

21

22

22

25

29

30

34

34

37

0 10 20 30 40

Female (222)

16 - 24 years (69)

25 - 34 years (146)

White BME (104)

No Disability (436)

White British (334)


35 - 44 years (91)

45 - 54 years (66)

65+ years (65)

Male (266)

Disability (52)

Non-white BME (50)

55 - 64 years (50)

27

44

16 10 3

19

52

14 11 3

15

50

21

12 2

0

10

20

30

40

50

60

Very safe Fairly safe Neither safe nor unsafe

Fairly unsafe Very unsafe

2012 2013 2014


26

There isn‟t such a wide variation between demographic groups feeling safe during the day

as there is after dark. The largest differences are respondents aged 65 and over feeling

significantly safer during the day than all other age groups and males feeling significantly

safer during the day than females.

Figure 38: Feelings of safety in local area during the day (% feel safe)


59

60

62

62

63

64

65

65

65

66

66

69

71

80

0 10 20 30 40 50 60 70 80 90

Female (224)

45 - 54 years (67)

16 - 24 years (70)

35 - 44 years (90)

Non-white BME (50)

25 - 34 years (146)

White BME (105)

No Disability (440)


White British (336)

55 - 64 years (51)

Disability (51)

Male (267)

65+ years (66)


7 Anti-social behaviour

The Boscombe West residents‟ survey identified seven different types of anti-social

behaviour and asked respondents how much of a problem each of those behaviours are in

their local area. Six of these indicators (all except „untidy gardens and other private land‟)

are used by the Crime Survey for England & Wales to measure anti-social behaviour.

Scores are allocated according to how big a problem the respondent perceives for each

indicator, and the scores are combined to give an overall score.

The Boscombe West residents‟ survey uses a similar methodology1. Combining the scores

for the six indicators from the Crime Survey for England & Wales, the highest possible score

is 18 and scores of 10 or more indicate a high perception of anti-social behaviour.

7.1 Overall perceptions of anti-social behaviour

The proportion of respondents who feel that there is a problem with anti-social behaviour has

increased across all types of behaviour since 2013 with the exception of „noisy neighbours or

loud parties‟ which has decreased by 5%. The most significant increase is the proportion of

respondents who consider people using or dealing drugs is a problem. This has increased

by 9% with nine in ten respondents (90%) considering this a problem. This is consistent with

levels in 2012.

Figure 39: Perception of anti-social behaviour (% a problem)


1 The Crime Survey for England & Wales includes a seventh indicator, ‘burned out cars and other vehicles’

which is not captured in the residents’ survey so results are not directly comparable.

29

37

47

54

59

82

90

34

29

42

50

54

80

81

32

36

41

47

62

82

89

0 10 20 30 40 50 60 70 80 90 100

Noisy neighbours or loud parties

Untidy gardens or other privately owned land

Vandalism, graffiti and other deliberate damage

Rubbish or litter lying around

Groups hanging around the streets

People being drunk or rowdy in public places

People using or dealing drugs

2012 2013 2014


28

The proportion of respondents who have a high perception of anti-social behaviour

(combined score of ten or more) has increased by 11% since 2013 with almost three fifths of

respondents (58%) now perceiving high levels of anti-social behaviour. Conversely, recent

crime figures show a 7% overall reduction in crime in the local area compared to the same

period last year and a 6% reduction in anti-social behaviour.

Figure 40: Perception of anti-social behaviour (% high perception)


Respondents from non-white BME backgrounds are least likely to have a high perception of

anti-social behaviour as are respondents at either ends of the age spectrum. Females are

more likely than males to perceive high levels of anti-social behaviour. Respondents who

have lived in the local area for less than a year are significantly less likely to perceive high

levels of anti-social behaviour whilst those in social rented accommodation are more likely to

perceive high levels.

Figure 41: High perception of anti-social behaviour (% respondents)


51 47

58

0

10

20

30

40

50

60

70

2012 2013 2014

47

50

52

54

57

58

58

58

59

59

59

60

62

64

0 10 20 30 40 50 60 70

Non-white BME (49)

65+ years (56)

16 - 24 years (68)

Male (256)

55 - 64 years (48)

White BME (103)

No Disability (424)


White British (320)

45 - 54 years (64)

Disability (46)

25 - 34 years (145)

Female (214)

35 - 44 years (91)


7.2 Noisy neighbours and loud parties

Respondents most likely to feel there is a problem with noisy neighbours and loud parties

are those with disabilities and those aged 35 to 54 whilst respondents at either end of the

age spectrum and those from non-white BME backgrounds are least likely to perceive it as a

problem.

Figure 42: Problem with noisy neighbours & loud parties (% problem)


7.3 Rubbish or litter lying around

Respondents aged 16 to 24 and those from non-white BME backgrounds are least likely to

feel there is a problem with rubbish or litter lying around whilst those aged 55 to 64 are most

likely to feel it is a problem.

Figure 43: Problem with rubbish or litter lying around (% problem)


20

21

21

28

28

28

29

29

29

30

30

35

35

36

0 10 20 30 40

65+ years (59)

Non-white BME (50)

16 - 24 years (68)

Male (254)

White BME (100)

No Disability (420)


25 - 34 years (141)

Female (215)

55 - 64 years (50)

White British (319)

45 - 54 years (65)

35 - 44 years (89)

Disability (49)

48

48

50

51

53

53

54

54

55

55

55

56

58

61

0 10 20 30 40 50 60 70

Non-white BME (48)

16 - 24 years (70)

35 - 44 years (91)

White BME (105)

Male (262)

45 - 54 years (65)

No Disability (435)


65+ years (59)

Female (221)

Disability (49)

White British (329)

25 - 34 years (147)

55 - 64 years (52)


30

7.4 Vandalism, graffiti and other deliberate damage

Respondents from non-white BME backgrounds are significantly less likely to perceive a

problem with vandalism and graffiti than respondents from white backgrounds. Respondents

aged 16 to 24 perceive higher levels of vandalism and graffiti than any other age group and

females feel it is more of a problem than males.

Figure 44: Problem with vandalism & graffiti (% problem)


7.5 People using or dealing drugs

Respondents from non-white BME backgrounds and those with disabilities are slightly less

likely to perceive people using or dealing drugs as a problem whilst respondents from white

BME backgrounds are most likely to perceive it as a problem.

Figure 45: Problem with people using or dealing drugs (% problem)


29

38

44

44

46

47

47

47

48

48

50

51

51

55

0 10 20 30 40 50 60

Non-white BME (48)

35 - 44 years (90)

Male (255)

65+ years (58)

Disability (49)

No Disability (416)


55 - 64 years (47)

White BME (100)

45 - 54 years (65)

White British (319)

Female (210)

25 - 34 years (143)

16 - 24 years (63)

81

86

88

88

88

89

90

90

90

90

90

92

92

95

0 10 20 30 40 50 60 70 80 90 100

Non-white BME (46)

Disability (48)

Male (253)

65+ years (55)

16 - 24 years (67)

45 - 54 years (65)

No Disability (414)


55 - 64 years (46)

White British (315)

25 - 34 years (139)

35 - 44 years (90)

Female (209)

White BME (99)


7.6 People being drunk or rowdy in public places

Older respondents are less likely than younger respondents to perceive a problem with

people being drunk or rowdy in public places. Females are more likely to perceive a problem

with drunk and rowdy behaviour than males whilst respondents from all BME backgrounds

are more likely to perceive it as a problem than white British respondents.

Figure 46: Problem with people being drunk or rowdy in public places (% problem)


7.7 Groups hanging around the streets

Female respondents and those from non-white BME backgrounds are most likely to perceive

a problem with groups hanging around the streets whilst males and respondents aged 65

and over are least likely to perceive it as a problem.

Figure 47: Problem with groups hanging around the streets (% problem)


68

75

77

77

78

80

82

82

84

86

88

89

91

92

0 10 20 30 40 50 60 70 80 90 100

65+ years (57)

55 - 64 years (51)

Male (259)

45 - 54 years (64)

White British (324)

Disability (47)

No Disability (430)


16 - 24 years (68)

25 - 34 years (147)

Female (219)

White BME (105)

35 - 44 years (91)

Non-white BME (48)

52

54

56

57

57

59

59

59

60

61

62

64

66

66

0 10 20 30 40 50 60 70

65+ years (56)

Male (261)

Disability (49)

White British (323)

25 - 34 years (146)

45 - 54 years (66)

No Disability (426)


16 - 24 years (65)

55 - 64 years (50)

White BME (103)

35 - 44 years (91)

Female (215)

Non-white BME (49)


32

7.8 Untidy gardens and other private land

There are wide variations between demographic groups as to the extent to which untidy

gardens are a problem. Overall, older age groups perceive untidy gardens as a more of a

problem than younger age groups. White British respondents are around twice as likely to

perceive untidy gardens as a problem than respondents from all BME backgrounds.

Respondents who own their property and those living in houses are more likely to perceive

untidy gardens as a problem than those in rented accommodation and those living in flats.

Figure 48: Problem with untidy gardens or other private land (% problem)


20

23

27

35

36

36

37

37

38

39

40

40

45

50

0 10 20 30 40 50 60

Non-white BME (48)

White BME (98)

16 - 24 years (64)

Female (209)

25 - 34 years (138)

35 - 44 years (89)

No Disability (417)


65+ years (57)

Male (254)

Disability (47)

55 - 64 years (50)

White British (317)

45 - 54 years (66)


8 Communication

The proportion of respondents who think that the Council acts on concerns of local residents

either a great deal or a fair amount has been decreasing over the last few years, from 65%

in 2012 to 47% in 2014. Over half of respondents now feel that the Council doesn‟t act on

concerns of local residents very much, if at all.

Figure 49: To what extent do you think Bournemouth Borough Council acts on the concerns of local residents? (% respondents)


Respondents aged 65 and over are significantly more likely than any other group to feel that

the Council acts on concerns of local residents a great deal or a fair amount. Respondents

with disabilities are also more likely to feel this is the case. Respondents aged 16 to 34 are

least likely to feel that the Council acts on concerns of local residents.

Figure 50: Bournemouth Borough Council acts on the concerns of local residents (% a great deal/a fair amount)


16

49

31

4 9

48

36

7 4

43 46

7 0

10

20

30

40

50

60

A great deal A fair amount Not very much Not at all

2012 2013 2014

38

42

46

46

47

47

47

48

48

49

49

50

54

63

0 10 20 30 40 50 60 70

16 - 24 years (49)

25 - 34 years (113)

White BME (89)

45 - 54 years (55)

Female (165)


No Disability (359)

Male (238)

White British (274)

Non-white BME (41)

35 - 44 years (81)

55 - 64 years (44)

Disability (45)

65+ years (61)


34

8.1 Boscombe Regeneration Partnership

A question was introduced in 2013 asking respondents whether they have heard of any of

the work being done by the Boscombe Regeneration Partnership to improve Boscombe. The

proportion of respondents who have heard of work being done by the Partnership has

improved significantly, from less than half of respondents (44%) in 2013 to just over two

thirds (67%) in 2014.

Figure 51: Have you heard of any of the work being done by the Boscombe Regeneration Partnership to improve Boscombe? (% respondents)


Respondents aged 35 to 44 are much more likely to have heard of work being done by the

Partnership than any other group. Respondents from other white backgrounds and those

aged 16 to 34 are least likely to have heard. The proportion of respondents who have heard

of work being done by the Partnership increases with the length of time they have lived in

the local area. Respondents living in houses are much more likely than those living in flats to

have heard of work being done to improve the local area.

Figure 52: Work being done by Boscombe Regeneration Partnership (% heard)


44

56

67

33

0

10

20

30

40

50

60

70

80

Yes No

2013 2014

52

58

59

63

65

66

67

68

69

70

72

73

73

80

0 10 20 30 40 50 60 70 80 90

White BME (81)

25 - 34 years (123)

16 - 24 years (58)

Disability (51)

45 - 54 years (65)

Female (196)


No Disability (396)

Male (252)

White British (323)

55 - 64 years (50)

Non-white BME (44)

65+ years (63)

35 - 44 years (88)


8.2 Access to the internet

Overall, 91% of respondents have access to the internet with just over four fifths (81%)

having access to the internet at home. There has been a significant increase in the

proportion of respondents who have access to the internet via a mobile phone or tablet

device, from over one third (37%) in 2012 to nearly two thirds (62%) in 2014.

Figure 53: How, if at all, respondents access the internet (% respondents)

BASE: All respondents excluding don‟t know *The library category was added in 2014

Respondents aged 65 and over and those with disabilities are least likely to have access to

the internet at home. Respondents who are retired are also less likely to have access to the

internet but this is probably linked to age rather than employment status.

Figure 54: Access to the internet (% who have access)


77

30 37

10 11

74

30

41

12 6

81

44

10

62

8 1 0

10 20 30 40 50 60 70 80 90

At home At work or a place of learning

At a library*

Via mobile phone or

tablet device

I don't use the internet

Other

2012 2013 2014

65

69

81

89

90

91

91

92

93

95

95

97

98

100

0 10 20 30 40 50 60 70 80 90 100 110

Disability (53)

65+ years (66)

55 - 64 years (53)

White British (340)

Male (270)

45 - 54 years (68)


Non-white BME (50)

Female (225)

No Disability (442)

35 - 44 years (91)

16 - 24 years (70)

White BME (106)

25 - 34 years (147)


36

9 Health and wellbeing

Almost eight out of ten respondents (79%) describe their health as „very good‟ or „good‟,

which is a significant increase compared to previous years when around two thirds of

respondents described their health as „very good‟ or „good‟. Just 4% of respondents now

describe their health as „bad‟ or „very bad‟.

Figure 55: How is your health and wellbeing in general? (% respondents)

BASE: All respondents

Respondents aged 55 and over and those with a disability are less likely to describe their

health and wellbeing as good. Respondents from non-white BME backgrounds are less likely

than white respondents to have good health and wellbeing. Respondents in social rented

accommodation report lower health and wellbeing than those living in private rented and

those who own their own home. Respondents with no religion describe having better health

and wellbeing than those with religious beliefs.

Figure 56: Health and wellbeing (% good/very good)


37

29

21

11 2

31 33

21

14

1

36

43

17

3 1

0

10

20

30

40

50

Very good Good Fair Bad Very bad

2012 2013 2014

26

62

66

68

73

76

78

78

79

79

80

86

88

95

0 10 20 30 40 50 60 70 80 90 100

Disability (52)

Non-white BME (49)

55 - 64 years (53)

65+ years (66)

35 - 44 years (91)

45 - 54 years (68)

16 - 24 years (70)

Female (226)


White British (339)

Male (269)

No Disability (443)

White BME (106)

25 - 34 years (147)


9.1 Social contact

Over eight out of ten respondents (83%) have sufficient social contact. The proportion of

respondents having as much social contact as they want has increased significantly, from

46% in 2013 to 58% in 2014. Just 3% of respondents in 2014 say they have little social

contact and feel socially isolated compared to over 10% in previous years.

Figure 57: Which of the following statements best describes your social situation? (% respondents)


Respondents aged 16 to 34 are more likely to have adequate social contact than other age

groups. Respondents with a disability are significantly less likely than those without a

disability to say they have adequate social contact with people. Respondents in social rented

accommodation and those who are economically inactive are also less likely to have

adequate social contact with people.

Figure 58: Social contact (% at least adequate social contact)


50

26

13 12

46

25

16 13

58

25

14 3 0

10

20

30

40

50

60

70

I have as much social contact as I

want with people I like

I have adequate social contact with

people

I have some social contact with

people but not enough

I have little social contact with

people and feel socially isolated

2012 2013 2014

64 77 78

81 81 81 82 83 83 84 85 86 87 88

0 10 20 30 40 50 60 70 80 90 100

Disability (54) 45 - 54 years (68) 35 - 44 years (90)

Non-white BME (50) Female (225)

White BME (105) 65+ years (66)

55 - 64 years (52) All respondents (498)

White British (338) Male (268)

No Disability (439) 25 - 34 years (147)

16 - 24 years (70)


38

9.2 Satisfaction with life

A question about satisfaction with life was introduced in 2013. Respondents were asked to

rate their life on a scale of 1 to 10. The proportion of respondents rating their life as 7 or

more has increased significantly, from 57% in 2013 to 68% in 2014. The proportion of

respondents rating their life as 4 or less has decreased from almost one fifth (18%) in 2013

to one in ten (10%) in 2014.

Figure 59: On a scale of 1 to 10, how satisfied are you overall with your life nowadays? (% respondents)


Respondents with a disability and those aged 35 to 64 are less likely to rate their lives as 7

or more out of ten. Respondents from non-white BME backgrounds are less likely than white

respondents to rate their lives as 7 or more out of ten. Respondents in social rented

accommodation and those who are unemployed or economically inactive are less likely to be

satisfied with their lives whilst those who are married are more likely to be satisfied.

Figure 60: Current life satisfaction (% 7 or more out of 10)


3 4 6 5

15

9

20

24

10

3 1 1 4 4

9 12

19

30

11 8

0

5

10

15

20

25

30

35

1 2 3 4 5 6 7 8 9 10

2013 2014

42 57

59 63 64

68 68 69 69 70 71 72

75 80

0 10 20 30 40 50 60 70 80 90

Disability (53) 35 - 44 years (89) 45 - 54 years (68) 55 - 64 years (53)

Non-white BME (50) Female (226)

All respondents (499) White British (340) 16 - 24 years (70)

Male (268) White BME (103)

No Disability (441) 65+ years (67)

25 - 34 years (147)


10 Conclusion

Overall findings show that the main decline in results have been in the areas of:

Litter and refuse

Sport and leisure facilities

Museums and galleries

Theatre and concert halls

Safety during the day and after dark

Overall perception of anti-social behaviour

Bournemouth Council acting on concerns of local residents

The following areas have seen a significant improvement in results:

Noisy neighbours and loud parties being a problem

Awareness of work being done by the Partnership

Health and wellbeing

Social contact

Satisfaction with life

Although there has been a decline in the proportion of respondents feeling safe in the local

area and an increase in perceptions of anti-social behaviour, this could partly be accounted

for by the increased awareness of local issues. There has been a significant increase in the

proportion of people who have heard of the work being done by the Boscombe Regeneration

Partnership. It could be inferred that by hearing about work being done by the partnership,

people are also likely to hear about what the issues in the local area are and this would lead

to increased perceptions of problems in the area and subsequent feelings of safety. This

inference is supported by the finding that people who have lived in the local area for less

than a year are less likely to have heard of work being done by the partnership and are

significantly less likely to perceive high levels of anti-social behaviour.

Recent crime figures show a reduction in crime and anti-social behaviour in Boscombe West

compared to the same period last year but this is not reflected in respondents‟ perceptions of

anti-social behaviour and feelings of safety.

To help more fully understand the results of the Boscombe West residents‟ survey, it is

recommended that further research and engagement is carried out with local residents. In

addition, the Bournemouth Opinion Survey is being carried out later in 2015. The results

from the BOS will help to inform the Partnership as to whether there continues to be a

downward trend in some of the Boscombe West results as well as allowing comparisons to

Bournemouth overall.


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Appendix 1: Respondent profile

Weighted Unweighted

Gender Male 270 219

Female 226 295

Age 16 – 24 years 70 29

25 – 34 years 147 99

35 – 44 years 91 87

45 – 54 years 68 83

55 – 64 years 53 97

65+ years 67 125

Disability Yes 54 115

No 443 390

Ethnicity White British 341 405

White BME 106 81

Non-white BME 50 25

Religion No religion 195 167

Christian 255 301

Other 27 26

Sexual Orientation Heterosexual 399 403

All other sexual orientations 57 59

Accommodation Owned / buying 186 221

Social rented 35 47

Private rented 252 228

Children 17 and under None 371 406

One 84 67

Two 26 31

Three or more 10 8

Adults 18 and over One 231 273

Two 225 202

Three or more 33 29

Employment In employment 336 286

Unemployed 24 21

Retired 67 124

Economically inactive 65 83


Appendix 2: Table of figures

Figure 1: Overall satisfaction with local area (% respondents) ............................................. 2

Figure 2: Satisfaction with local area (% satisfied) ............................................................... 3

Figure 3: Importance vs. Improvement (% respondents) ...................................................... 6

Figure 4: Satisfaction with Council services (% satisfied) ...................................................... 8

Figure 5: Usage of Council services (% used in the last twelve months) ............................... 9

Figure 6: Keeping public land clear of litter and refuse (% respondents) ............................. 10

Figure 7: Satisfaction with keeping public land clear of litter and refuse (% satisfied) .......... 10

Figure 8: Refuse collection (% respondents) ....................................................................... 11

Figure 9: Satisfaction with refuse collection (% satisfied) .................................................... 11

Figure 10: Doorstep recycling (% respondents)................................................................... 12

Figure 11: Satisfaction with doorstep recycling (% satisfied) ............................................... 12

Figure 12: Local transport information (% respondents) ...................................................... 13

Figure 13: Satisfaction with local transport information (% satisfied) ................................... 13

Figure 14: Local bus services (% respondents) ................................................................... 14

Figure 15: Satisfaction with local bus services (% satisfied) ................................................ 14

Figure 16: Satisfaction with sport and leisure facilities (% respondents) .............................. 15

Figure 17: Satisfaction with sport and leisure facilities (% satisfied) .................................... 15

Figure 18: Satisfaction with libraries (% respondents) ......................................................... 16

Figure 19: Satisfaction with libraries (% satisfied) ............................................................... 16

Figure 20: Satisfaction with museums and galleries (% respondents) ................................. 17

Figure 21: Satisfaction with museums and galleries (% satisfied) ....................................... 17

Figure 22: Satisfaction with theatres and concert halls (% respondents) ............................. 18

Figure 23: Satisfaction with theatres and concert halls (% satisfied) ................................... 18

Figure 24: Satisfaction with parks and open spaces (% respondents) ................................. 19

Figure 25: Satisfaction with parks & open spaces (% satisfied) .......................................... 19

Figure 26: Satisfaction with seafront (% respondents)......................................................... 20

Figure 27: Satisfaction with seafront (% satisfied) ............................................................... 20

Figure 28: How strongly do you feel you belong to your local area? (% respondents) ......... 21

Figure 29: Sense of belonging to local area (% belonging)................................................. 21

Figure 30: To what extent do you agree or disagree that your local area is a place where

people from different ethnic backgrounds get on well together? (% respondents) ............... 22

Figure 31: Different ethnic backgrounds get on well together (% agree) ............................. 22

Figure 32: Overall, about how often over the last 12 months have you given unpaid help to

any groups, clubs or organisations? (% respondents) ......................................................... 23

Figure 33: Unpaid help to groups, clubs or organisations (% given help in last twelve

months) ............................................................................................................................... 23

Figure 34: Perceptions of safety (% feel safe) .................................................................... 24

Figure 35: Feelings of safety in local area after dark (% respondents) ............................... 24

Figure 36: Feelings of safety in local area after dark (% feel safe) ..................................... 25

Figure 37: Feelings of safety in local area during the day (% respondents) ........................ 25

Figure 38: Feelings of safety in local area during the day (% feel safe) .............................. 26

Figure 39: Perception of anti-social behaviour (% a problem) ............................................ 27

Figure 40: Perception of anti-social behaviour (% high perception) .................................... 28

Figure 41: High perception of anti-social behaviour (% respondents) ................................. 28

Figure 42: Problem with noisy neighbours & loud parties (% problem) ............................... 29

Figure 43: Problem with rubbish or litter lying around (% problem)...................................... 29

Figure 44: Problem with vandalism & graffiti (% problem) .................................................. 30


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Figure 45: Problem with people using or dealing drugs (% problem) .................................. 30

Figure 46: Problem with people being drunk or rowdy in public places (% problem) .......... 31

Figure 47: Problem with groups hanging around the streets (% problem) .......................... 31

Figure 48: Problem with untidy gardens or other private land (% problem) ......................... 32

Figure 49: To what extent do you think Bournemouth Borough Council acts on the concerns

of local residents? (% respondents) .................................................................................... 33

Figure 50: Bournemouth Borough Council acts on the concerns of local residents (% a great

deal/a fair amount) .............................................................................................................. 33

Figure 51: Have you heard of any of the work being done by the Boscombe Regeneration

Partnership to improve Boscombe? (% respondents).......................................................... 34

Figure 52: Work being done by Boscombe Regeneration Partnership (% heard) ............... 34

Figure 53: How, if at all, respondents access the internet (% respondents) ......................... 35

Figure 54: Access to the internet (% who have access) ...................................................... 35

Figure 55: How is your health and wellbeing in general? (% respondents) .......................... 36

Figure 56: Health and wellbeing (% good/very good) .......................................................... 36

Figure 57: Which of the following statements best describes your social situation? (%

respondents) ....................................................................................................................... 37

Figure 58: Social contact (% at least adequate social contact) ............................................ 37

Figure 59: On a scale of 1 to 10, how satisfied are you overall with your life nowadays? (%

respondents) ....................................................................................................................... 38

Figure 60: Current life satisfaction (% 7 or more out of 10) ................................................. 38

Table 1: Things making somewhere a good place to live (% selected as one of top 5) ........ 4

Table 2: Things that most need improving (% selected as one of top 5) ............................... 5

boscombe west residents survey 2014 · the survey results allow the regeneration team to monitor...

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