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Bookstore

Detailed Assessment Report 2011-2012

Mission / Purpose The primary purpose of The University of West Alabama Bookstore is to provide academic goods and services to the students of The University of West Alabama. In accordance with the State law, The University of West Alabama Bookstore will be self supporting. I. Goals and Other Outcomes/Objectives, with Any Related Measures, Targets,

Findings, and Action Plans

A. Objective: Maintain appropriate inventory and services The Bookstore will maintain appropriate inventory and services to accomplish its

mission. a. Measure: Survey of students will indicate satisfaction

The Student Satisfaction Survey will be administered by the Office of Institutional Effectiveness and will be used to measure outcome success. 1. Achievement Target: 80% of students responding to the Student Satisfaction Survey will indicated satisfaction with the University of West Alabama Bookstore.

2. Findings (2011-2012) - Target: Partially Met The 2011 and 2012 report indicates that 60% of our students were satisfied with the Bookstore. However, 37.1% respondents had no comments. The Bookstore hopes to meet the goal of 80% next year because students will be able to charge textbooks to their Financial Aid Refund. 3. Action Plans: Charge Textbooks to Financial Aid Refund If a student will receive a refund after all bills are paid, they will be able to charge textbooks to their account before a check is issued. This will be helpful to freshmen because they must wait 30 days before they receive a refund check. This will allow them to have their textbooks for the first day of class. Online students will also be able to charge their textbooks. Established in Cycle: 2011-2012 Implementation Status: Planned Priority: High Implementation Description: This will be implemented by our IT Staff and Business Office. Projected Completion Date: 08/06/2012 Responsible Person/Group: Mamie Reed and Lee Walker

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II. Analysis Questions and Analysis Answers

A. What specific strengths did your assessments show? (Strengths) The Bookstore’s assessment showed that 37.1% of the student did not have a positive or negative opinion about the store.

B. What specific weaknesses or challenges did your assessments show? (Weaknesses) The weakness shows that the Bookstore did not do as well as last year.

C. What plans were implemented?

The Bookstore accquired as many used textbooks as possible to keep the cost down for our students.

D. How will assessment results be used for continuous improvement?

The Bookstore will continue to view our students’ opinion and meet their needs even though we are in competition with Rental Companies and other sources.

III. Annual Report Section Responses

A. Key Achievements The Bookstore kept enough textbooks in stock to meet the needs of our students.

B. Staff Achievements

A Bookstore employee received her Bachelor of Business Degree.

C. Public/Community Service The Bookstore made contributions to various organizations on campus and well as some non-profit organizations.

Planning and Assessment Approval

Department or Division: The Bookstore/ Financial AffairsChair or Director: Mamie ReedDean or Vice President: R. NolandANNUAL PLANItemGoalsGoals are broad statements describing what the unit wants toaccomplish. Goals relate to both the unit's mission and theUniversity's mission. The goal(s) is stated as the University goal(s) aunit is attempting to meet.

Approved

YES

NO

Remarks

Outcomes/ObjectivesOutcomes and objectives are statements that describe in some detailwhat the unit plans to accomplish. Outcomes/objectives areassociated with all applicable goals, strategic plans, standards, andinstitutional priorities.

Objectives are active-verb descriptions of specific points or tasks theunit will accomplish or reach. Outcomes are active-verb descriptionsof a desired end result related to student learning and the unit'smission.

YES

NO

YES

NO

MeasuresMeasures are statements to judge success in achieving the statedoutcome or objective. Measures contain information on the type ofevidence and assessment tool that a unit will use to verify if statedoutcome/objective has been met.

YES

NO

Achievement TargetsAchievement targets are the thresholds that the measures must meetfor the unit to determine that it has been successful in meeting itsspecified outcomes/objectives. Achievement targets are measurablestatements.

YES

NO

SELF-STUDYItemFindingsFindings are indications whether an outcome/objective was met ornot. Findings are put into the system under each achievement target.Findings include an interpretation of results, possible uses of results,reflection on problems encountered, indicatedimprovements/changes and strengths or weakness.

Approved

YES

NO

Remarks

Action PlansAction plans are detailed plans created by the unit to meet anoutcome/objective that was only partially met or not met or to makeimprovement to those outcomes/objectives that were met but stillneed some strengthening. The plan includes a projected completiondate, implementation description, responsible person(s)/group,resources required, and budget amount (if applicable).

Action plans created in previous cycles have been updated withimplementation notes.

YES

NO

YES

NO

Annual ReportThe Annual Report section contains information on keyachievements, faculty and/or staff achievements, andcommunity/public.

YES

NO

Analysis ReportThe unit has reflected on and created narratives for each of thefollowing areas: specific strengths and progress made onoutcomes/objectives, specific weaknesses or challenges, plans thatwere and were not implemented, and how assessment results will beused for continuous improvement.

YES

NO

Approved by:Signature of Deanjy Vice President

Received by OIE:

Date:

Date:Signature of Cooramator of Planning and Assessment