Organizational Culture

BOH4M1

Materials Covered in today’s lesson are found in Chapter 4 of your Textbook: Environment, Organizational Culture and Diversity (Pg. 88)

Agenda

1. Review: Strategic Planning2. Think/Pair/Share: What is Organizational Culture?3. PowerPoint: What is Organizational Culture?4. SCORES Assessment – Richview C.I.5. Case Study - Apple Inc. & Google6. Self Assessment7. Exit Ticket – Examples of Corporate Culture

Today’s Lesson

Strategic Planning

What is organizational culture?

◦ Self◦ Partner◦ Class

Think/Pair/Share

The system of shared beliefs and values that develops within an organization and guides the behaviour of its members.

AKA Corporate culture or “the way we do things around here”

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Organizational culture?

S - How tight or loose is the structure?C - Are decisions change oriented or driven by

the status quo?O - What outcomes or results are most highly

valued?R - What is the climate for risk-taking,

innovation?E - How widespread is empowerment, worker

involvement?S - What is the competitive style, internal and

external?

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How to read an organization’s culture (SCORES)

1. Form into groups of 3 or 4, 2. Complete a SCORES assessment of Richiew C.I.

culture.

What is Richview’s Culture?

(S) Structure

(C) Change Oriented

(O) Outcomes or Results

(R) Risk-Taking

(E) Empowerment

(S) Style – Internal or External

Strong cultures: ◦ Commit members to do things that are in the

best interests of the organization.◦ Discourage dysfunctional work behavior.◦ Encourage efficient work behavior.

The best organizations have strong cultures that:◦ Are performance-oriented.◦ Emphasize teamwork.◦ Allow for risk taking.◦ Encourage innovation.◦ Value the well being of people.

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Evidence of Strong Cultures…

Based on the results of your SCORES test would you say that Richview C.I. has a “STRONG” Culture?◦ Explain Why or why not?

Do you have any suggestions to make Richview’s culture stronger?

SCORES Results…

1. Observable Culture

2. Core Culture

The TWO (2) Levels of Organizational Culture

Source: https://dsoat.files.wordpress.com/2011/03/magnifying-glass.jpg

Source: http://www.commcare.ca/node/22

◦ What one sees and hears when walking around an organization.

Elements of observable culture:◦ Stories◦ Heroes◦ Rites and rituals◦ Symbols

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What is observable culture?

DISCUSSION

What are some examples of Google's “observable” culture from this video?

Observable Culture in Action

Underlying assumptions and beliefs that influence behavior and contribute to the observable culture.

Core culture and values:◦ Strong cultures have a small but enduring set of

core values. ◦ Commitment to core values is a key to long-term

success.

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What is the Core Culture?

◦ Performance excellence◦ Innovation◦ Social responsibility◦ Integrity◦ Worker involvement◦ Customer service◦ Teamwork

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Important Core Values Include:

Apple Inc.

DISCUSSION

What are some examples of Apple’s “core” culture?

Core Culture in Action

Organizational Design Preference Assessment – W-96 & W-97 of Textbook

Upon completion of your self-assessment, in a ½ page – 1 page reflection;

1. State your score 2. What your organizational design preference is and;3. What you learned about yourself as you worked on

this piece

**HINT- Use Pages 283-286 to research Mechanistic and Organic organizational Design

Self-Assessment #17:

On the piece of paper provided, answer the following question.

How has Google’s organizational culture influenced their strategic planning?◦ *HINT* Refer back to your Google Case Study

Exit Ticket

Complete Self-Assessment and hand in reflection next class.

Homework